CONFIDENTIAL

August 2009

NOKIA INTERNET STICK CSCS-15 MODEL: CSCS-15 TYPE: RDRD-10 Technical Bulletin

Change History V1.0 V2.0: 0634487 CS-15 3G USB Modem DNA Variant is not available anymore; use material 0634709 instead V3.0 add Note about System Leakage Issue Introduction and service level

Date 4.8.2009 .2009 4.8 3.02.2010

9.03.2010

The Nokia Internet Stick CS-15 connects via USB port to the PC to enable HighSpeed access to the internet via GSM or UMTS broadband. Data speeds up to 10.2Mbps download and up to 5.76Mbps upload enable fast browsing or email access The product is compatible to PCs supporting USB 1.1 and newer version. Operating systems are: Windows XP (SP3 or SP2 with Hotfix KBKB943198) 32bit Windows Vista (SP1) 32bit / 64bit Mac OS X 10.4 and 10.5 Linux Weight of the product is 30g. Product sales start P8/2009 The product is available globally and sales will start with European operators. This product is available outbox only. It is not repaired and is swapped using a swap code. The warranty period is 12 months.

Compatibility See the product compatibility pages at http://europe.nokia.com/find-products/accessories/all-accessories/homeand-office/imaging/nokia-internet-stick-cs-15/compatibility Handling of a faulty product A faulty product must be tested according to the test procedure described in this document before swapping/replacing it with a new one. The purpose of this test is to verify whether the product is faulty or not in order to avoid any unnecessary product swap during the warranty period.

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The warranty period starts from the purchase date of the product. The purchase date must be verified with a customers proof of purchase. . The warranty period is 12 months. months All swapped products must be reported to the system with the corresponding product serial number, product code, and product type and symptom codes. In EMEA and APAC areas all swapped products must be sent to the Material Return Center (MRC), Hungary. In other areas the scrapping of faulty units is allowed 3 months after the swap. Replaceable Materials to be ordered via NOL

SWAP CODE 0634487 0634388 9904600 0730373

Description CS-15 3G USB Modem DNA Variant; NOTE: is not available; please use 0634709 instead CS_15 3G USB Modem Vanilla Variant RD-10 Spare Part: USB Connector Cap CA-150D Nokia USB-A Extension Cable

Testing instructions In order to avoid unnecessary warranty swaps, a faulty product must be tested according to the procedure described below before swapping. Purpose is not to test everything but suspected functionality. Preparation PC with supported operating system (see supported OS in introduction) Make sure that Nokia Internet Modem is installed on the PC and application is running (installation can be done by plug in a working sample and follow steps). Local (and verified) SIM card with data services enabled is inserted properly into device Visual inspection (First confirmation) Inspect the SIM contact that SIM card is inserted and properly placed Inspect that USB connector is not bended by some force to any direction Functional evaluation Make sure that Nokia Internet Modem application is running on PC Plug-in the device to the PC Device should be recognized by the software and shown in the white field below the picture, operator name should be seen if card is in service Establish a connection to the internet by pressing the Connect button Open a browser and open a webpage to verify data connection If there seems to be network registration/connection problem, should try both customer and CC SIM

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Operator name and network type available Shown if successfully registered to network

Detected modem

Connect button Pressing Button will create connection

Additional test instructions for fault analysis

These additional instructions can be helpful for remote help or to check devices at MRC. If fault is not analysed the error report should identify also the used device FW and PC application SW version (instructions below). Possible error types: Mechanical failures, eg. (see visual inspection for details) o SIM connection (mechanical placement of SIM card) o USB connections SIM related network service (no network coverage or failure in specific network area), the problem should be communicated to operator Device LEDs (see below instructions how to evaluate LED functionality) Operating System compatibility, need to check the supported operating systems (and possible additional packages required) Device FW, if problems are found in device FW there will be updates available at product Nokia pages (try reset defined below) PC software, if problems are found in device FW there will be updates available at product Nokia pages (try reset defined below) Windows functionality, other Windows applications/installations may potentially cause problems to Windows networking or functionality of Nokia Internet Modem (try reset defined below) If none of these explain why device does not work, the following information should be attached for error description: o Error description Page 3 of 6

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o o o o o o Reset

SIM card type and operator Network location where error exists Nokia Internet Stick CS-15 FW version Nokia Internet Modem PC SW version PC Operating System version and HW manufacturer/type and logs that can be provided. below are instructions how to take logs for error report

If the device is not working properly or not detected by PC, plug out and back in should help Nokia Internet Modem application can be restarted also Last option is to reboot the PC and after reboot re-plug the device

LED function evaluation When device is connected to PC and there is Nokia Internet Modem installed on PC, the LED should indicate the operating mode of the device according to Quick Start Guide (blinking blue or green LED means registered to mobile network). Red LED indicates error condition, see Quick Start Guide for all possible root causes, eg. o No SIM card detected, faulty SIM card? Try using SIM card in another device? o No network coverage (not able register to network) o Or there could be communication problem between PC and device: Is the Nokia Internet Modem application installed successfully, try uninstall -> reboot -> install

How to check device FW and PC software versions For error report the device FW and PC application versions should always be included. Here are instructions how to retrieve those. a) Device FW Device FW can be checked in Windows from modem device properties running query modem functionality: "Control Panel" -> "System" -> "Hardware" -> "Device Manager" -> "Modems" -> "Nokia Internet Stick CS-15" -> "Diagnostics" -> "Query Modem"

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Sales start firmware version is R2.6.1 released in August 2009 b) Windows application Windows SW version can be checked from Nokia Internet Modem application: Options menu, About c) Mac application Mac SW version can be checked from Nokia Internet Modem application menu About Nokia Internet Modem First level logs when error can not be explained Copy and zip the following files from %temp% directory (enter %temp% to Windows explorer) and attach to error Nokia_Nokia.rtelog Nokia_Nokia_AdminHelper.rtelog Provide the time (roughly) when error occurred, which will help to check the logs

End of the instruction

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NOTE: Nokia has found a failure in CSCS-15 file system implementation and product may become inoperative in the field. field. After plug-in the device the Nokia Internet Modem application starts, but it does not recognize the stick and stays in Scanning mode. The issue happens only during the plug-in, it cannot occur during the usage after the stick is recognized. Once device gets influenced, it does not recover without applying fix patch. Device stays inoperative until patch is applied. The occurrence of the issue requires fairly heavy usage of the stick. It cannot happen to unused devices. Nokia has created a SW fix patch patch to correct the failure. All CSCS-15 users are recommended to run the update patch to avoid file system leakage issue to occur. occur The patch is stand-alone program, which fixes the firmware of the device. One common patch applies to all variants The patch can be applied to devices before or after issue has occurred The patch supports all OS environments: Windows, Linux and MAC The patch does not change FW, configuration or UI customization of device File size of patch is ~150kB It is not way to check if this patch is applied or not, but patch can be installed many times if needed.

Nokia will provide patch via nokia.com CSCS-15 support pages. pages. Nokia Care is as well able to update devices Nokia will make new firmware release (CS-15 R2.10) to include fix into code Same updater can be used for many dongles (i.e. care point needs to download the SW only once)

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