Question 1 Partially correct Mark 0.86 out of 1.

00

Question text (104) 7 technical advantages of a standard ERP-system are Select one or more: Higher dependency on systems and system vendor Use of standard functions and processes Possible loss of competitiv advantage by changing to standard processes Ad hoc information everywhere

Almost impossible to foresee all implications of programm adaptions because of complexity Less interfaces (e.g. finance-stock-order entry) Availability off the shelf

Processes are documented and accountable Integrated information management Homogenous user interface Single point of information because of less data redundancy

Change of system gets harder Broad functionality based on many customers

Surprising gaps of functionality in detail areas High costs at implementation and operation

Less vendors

Feedback The correct answer is: Availability off the shelf , Broad functionality based on many customers , Less interfaces (e.g. finance-stock-order entry) , Single point of information because of less data redundancy , Ad hoc information everywhere , Homogenous user interface , Less vendors
Question 2 Correct Mark 1.00 out of 1.00

Question text (112) The benefits of an ERP-System can be categorised at hight level into 4 areas. Allocate the following descriptions to the right category.

being able to identifiy a priority or the "customers work in progress on-line while he waits on the phone" is an example for ... Real benefits such as "better customer information" or "productions capability to handle new demands" are ... entering a new market due to additional capacity from improved operations, is an example for Benefits that are not visible. Such as reduced finger pointing when everyone shares the same data are called ..
Feedback

Answer 1
short-term benefits

Answer 2
Tangible

Answer 3
long-term benefits

Answer 4
Intangible

The correct answer is: being able to identifiy a priority or the "customers work in progress on-line while he waits on the phone" is an example for ... short-term benefits,

Real benefits such as "better customer information" or "productions capability to handle new demands" are ... Tangible, entering a new market due to additional capacity from improved operations, is an example for

long-term benefits, Benefits that are not visible. Such as reduced finger pointing when everyone shares the same data are called .. Intangible
Question 3 Partially correct Mark 0.58 out of 1.00

Question text (101)

Bring the 9 steps of a structured software-evaluation into the proper sequence (1-9)

System presentation

Answer 1
7

searching for vendors on trade-shows, internet and asking friends

Answer 2
w rong

Implementation

Answer 3
2

Tendering

Answer 4
5

software selection

Answer 5
w rong

Potential Analysis

Answer 6
2

Process Analysis

Answer 7
2

Requirement specification

Answer 8
4

project management

Answer 9
w rong

Market analysis

Answer 10
3

Project Setup

Answer 11
1

Contract negotiation
Feedback The correct answer is: System presentation 7, searching for vendors on trade-shows, internet and asking friends wrong, Implementation 9, Tendering 6, software selection wrong, Potential Analysis 2, Process Analysis 3, Requirement specification 4, project management wrong, Market analysis 5, Project Setup 1, Contract negotiation 8
Question 4 Correct Mark 1.00 out of 1.00

Answer 12
3

Question text (114) In project-reality there are some costdrivers where there is high focus and on some there is less focus - why? - Please match

Estimated costs for release changes: Software license cost: Mistakes, rework, reimplement ation: Consultin g:
Feedback

Answer 1
sometimes applied but not often and good enough (=5, 10, 15 years!)

Answer 2
high focus because very very easy to compare

Answer 3
a huge cost driver, but rarely focus and preventive measure onto

Answer 4
high focus because seem to be easy to calculate - but reality is only seen at the end of the implementation.

The correct answer is: Estimated costs for release changes: sometimes applied but not often and good enough (=5, 10, 15 years!), Software license cost: high focus because very very easy to compare, Mistakes, rework, re-implementation: a huge cost driver, but rarely focus and preventive measure onto, Consulting: high focus because seem to be easy to calculate - but reality is only seen at the end of the implementation.
Question 5 Correct Mark 1.00 out of 1.00

Question text (113) It is very advisable to setup metrics for the success of a project BEFORE the project is started AND measure them well in advance and document them. Then measure again after the ERP is up and running and see what has changed! Now please mark which are the measurable perfomance factors for ERP-implementations: Select one or more:

Quality of product or service This can be measured either via - quantity of waste if you are a producing company (Ausschussfaktor) - number of returns from customers - number of complaints but usually there are changes at the same time which are NOT linkable to the ERP. But "in dubio pro ERP" :-) More reliabilty and trust on the data Inventory turns (or in better english: stock turnover rate) hope you can measure it with the old system ;-) - but the new one should do it for sure! Productivity Better ergonomics Process cycle times Paperwork cycle times This can be a real hard one, especially if the process is changed severly together with the new system. So take some points within the process that are untouchable (e.g. from delivery note to printed invoice ) Return on investment User satisfaction Feedback Here are the real hard-facts have to be applied. E.g. user satisfaction can be measured via inquiries but is also depends on personal likes and dislikes and many other factors. At the end of the day higher satisfaction should have higher productivity as a measurable result from the companys perspective. The correct answer is: Inventory turns (or in better english: stock turnover rate) , Productivity , Return on investment , Process cycle times , Paperwork cycle times , Quality of product or service
Question 6 Correct Mark 1.00 out of 1.00

Question text (106) Why will top-management agree to a new ERP-system? Select one or more: Reduction of headcount = lower costs Faster delivery in higher quality compared to competition Because he/she can join the staff-support-group (Ger: Selbsthilfegruppe) of ERP-vicitims on Clevel Reporting and management-information system based on actual data instead of last month's Being able to drill down from aggregated values to detailed posting Feedback The correct answer is: Reporting and management-information system based on actual data instead of last month's , Reduction of headcount = lower costs , Being able to drill down from aggregated values to detailed posting , Faster delivery in higher quality compared to competition
Question 7 Partially correct Mark 0.60 out of 1.00

Question text (105) The total-cost of an ERP-Implmentation consist of many factors. Which are the big ones that are usually known but, not rarely ever - properly valued when a system is selected? Which ones are easy to calculate and overfocussed?

cost of internal people

Answer 1
very hard to forsee, therefore important to counteract!

Answer 2 softwarelicense costs

w ell know n and easy to calculate

Answer 3 changes in processes

are first a cost driver - hopefully a saver after the project

cost of mistakes, rework or even reimplementat ion are external costs for consultancy
Feedback

Answer 4
huge and not know n

Answer 5
huge not exact to estimate - but about know n (can be limited w ith a good contrac)

The correct answer is: cost of internal people huge and not known, software-license costs well known and easy to calculate, changes in processes are first a cost driver - hopefully a saver after the project, cost of mistakes, rework or even reimplementation are very hard to forsee, therefore important to counteract!, external costs for consultancy huge not exact to estimate - but about known (can be limited with a good contrac)
Question 8 Correct Mark 1.00 out of 1.00

Question text 3 comercial advantages of a standard ERP system are Select one or more: Use of standard functions and processes

Processes are documented and accountable

Single point of information because of less data redundancy

Less interfaces (e.g. finance-stock-order entry) Availability off the shelf Broad functionality based on many customers Homogenous user interface Almost impossible to foresee all implications of programm adaptions because of complexity Possible loss of competitiv advantage by changing to standard processes High costs at implementation and operation Change of system gets harder Ad hoc information everywhere Surprising gaps of functionality in detail areas Higher dependency on system and system vendor Less vendors Integrated information management

Feedback The correct answer is: Processes are documented and accountable , Use of standard functions and processes , Integrated information management
uestion 9 Correct Mark 1.00 out of 1.00

Question text (110) What are reasons for a company to look for a new ERP-System? Select one or more: The company has a high margin so the tax advisor recommends to invest in ERP New business-areas shall be explored which is hard with the legacy system

Subsidiaries in new countries are to be opend which require legal and language support by an ERP system - and the legacy system isn't able to provide that. The legacy system is not supportted anymore The GUI is boring and not attractive for new and especially young employees The management has been changed and the new GM is used to a certain system so he wants ERP replaced Market changes require process changes which are technologically not covered with legacy system Customers and/or vendors have information requirements that cannot be fulfilled with current system Feedback The correct answer is: The legacy system is not supportted anymore , New business-areas shall be explored which is hard with the legacy system , Customers and/or vendors have information requirements that cannot be fulfilled with current system , Subsidiaries in new countries are to be opend which require legal and language support by an ERP system - and the legacy system isn't able to provide that. , Market changes require process changes which are technologically not covered with legacy system
Question 10 Correct Mark 1.00 out of 1.00

Question text (103) 6 risks of a standard ERP-system are Select one or more: single point of information because of less data-redundancy change of system gets harder

... and the vendors do their best to support this ! :-)

Surprising gaps of functionality in detail-areas

And as I said in course this is the main reason WHY you better start with a complete and vendor independent requirements definition based on a template. When I was selling an ERP system I made this experience as a partner of a big vendor. This is no fun for the customer and for the implementation partner when discoverd during the implementation.

less vendors use of standard-functions and processes higher dependency on systems and system-vendor

homogenous user interface ad hoc information everywhere integrated information management broad functionality based on many customers less interfaces (e.g. finance stock orderentry) possible loss of competitiv advantage by changing to standard-processes

almost impossible to foresee all implications of programm-adaptions because of complexity

Processes are documented and accountable high costs at implementation and operation

this one is kind of a mirror image of the complexity

availability off the shelf Feedback The correct answer is: higher dependency on systems and system-vendor , change of system gets harder , Surprising gaps of functionality in detail-areas

, almost impossible to foresee all implications of programm-adaptions because of complexity , high costs at implementation and operation , possible loss of competitiv advantage by changing to standard-processes
Question 11 Correct Mark 1.00 out of 1.00

Question text (109) What are non-monetary (or intangibel) benefits of an ERP system? Select one or more: Less efforts to educate new personal

Better transparency of processes higher productivity reduction of stock-value and WIP Improved reporting

reduced staff -> do more with less growth of turnover as result of ERP Improved Information-flow between departments

Feedback The correct answer is: Better transparency of processes , Improved Information-flow between departments , Improved reporting , Less efforts to educate new personal
Question 12 Correct Mark 1.00 out of 1.00

Question text (108) What are monetary (or tangibel) benefits of an ERP-system? Select one or more: Growth of turnover as result of ERP Better transparency of processes Reduction of stock-value and WIP (work in progress = semi finished goods in production) Less efforts to educate new personal Higher productivity Improved reporting Reduced staff -> do more with less Improved Information-flow between departments Feedback The correct answer is: Growth of turnover as result of ERP , Reduced staff -> do more with less , Reduction of stock-value and WIP (work in progress = semi finished goods in production) , Higher productivity
Question 13 Correct Mark 1.00 out of 1.00

Question text (107) With ERP the degree of systemintegration increases. Thinking about high integration which of following statements are: - An advantage - A challenge - Doesn't matter

Answer 1 Interfaces and number of installations:

is a challenge

Answer 2 Consistent data across all business-areas:

an advantage

Answer 3 Tracking and proper allocation of project-costs:

is a challenge

Answer 4 Partly redundant data:

is a challenge

Answer 5 More effort to integrate still existing legacy-systems:

is a challenge

cross-border-integration (taxation, language, law, currencies, time-zone, ): Standardized processes based on a unified informationmodell:
Feedback The correct answer is: Interfaces and number of installations: is a challenge, Consistent data across all business-areas:

Answer 6
is a challenge

Answer 7
an advantage

an advantage, Tracking and proper allocation of project-costs: is a challenge, Partly redundant data: is a challenge, More effort to integrate still existing legacy-systems: is a challenge, cross-border-integration (taxation, language, law, currencies, time-zone, ): is a challenge, Standardized processes based on a unified informationmodell: an advantage
Question 14 Correct Mark 1.00 out of 1.00

Question text (111) Which of the following activities are part of the project initiation phase? Select one or more:

Establish a project communication platform (e.g. portal)

Define milestones

Arrange project management and project controlling

Post a request on your facebook page: Hi my company is looking for an ERP-system! Define major project structure

Define project dimension (scoping)

Look for potential vendors Eventually sign contract with external project consultant

Test the ERP-software See what some systems can deliver and based on that make your requirements document Make a project draft

Feedback The correct answer is: Define project dimension (scoping) , Define major project structure , Define milestones , Arrange project management and project controlling , Establish a project communication platform (e.g. portal) , Make a project draft , Eventually sign contract with external project consultant
Question 1 Correct Mark 1.00 out of 1.00

Question text

(209) When planning a new ERP system it is advisable to inquiry users. Which of the following make sense to do?
Select one or more: Either define a questionarie or use (buy) an existing walk around and just talk with users First use an inquiry plattform, than analyse, then talk with users along the results ... this makes perfect sense! invent a questionaire of your own from scratch people should answer fully unsupported and alone for more objective answers asking users is a waste of time - the managers know what the company needs! See that the structured questionaire leaves space for ideas and suggestions yes and optimal catagorzed to feunctional area AND uncategorized. But you have to be aware: Those who drop suggestions there, will be to a high percentage the same ones, who are well known for there ideas within the company. They usually also fill the suggestion boxes besides the coffee machine. don't even write down stupid questions - waste of time Always esteem the person you talk to - even if you disagree but this applies to every commmunication - not just ERP inquries To bring the users together when answering the questionaire and be available to them for clarifying questions is most efficient Feedback The correct answer is: Either define a questionarie or use (buy) an existing , First use an inquiry plattform, than analyse, then talk with users along the results , See that the structured questionaire leaves space for ideas and suggestions , Always esteem the person you talk to - even if you disagree , To bring the users together when answering the questionaire and be available to them for clarifying questions is most efficient
Save the state of the flags
Question 2

Correct Mark 1.00 out of 1.00

Question text (203) What of the below are company speficic requirements? Please mark them Select one or more:

Searching a system for the whole enterprise or just one subsidiary

Planned future strategic development

Centralized versus decentralized

"Tax optimization"

The investors/shareholders strategy o o Heterogeneous companies financial investment only -> no operational integration needed

Homogenous companies within related business-areas -> eventually a strong cross subisdiary integration needed for utilizing business synergies a competitor has just bought a new ERP-system Company structure the legal framework of the country

Feedback The correct answer is: Company structure , "Tax optimization" , Centralized versus decentralized

, Planned future strategic development , Searching a system for the whole enterprise or just one subsidiary , The investors/shareholders strategy
Question 3 Complete Mark 1.00 out of 1.00

Question text (206) Describe the high-level processes, that will have a strong affect to the chosen ERP-system. They might even be k.O. criterias that will lead to a long list (which might get pretty short). I do not expect a list of any prefabricated answers. I look forward to read your personal comments and probably experiences. In my View an ERP-system should reflect the interpretation of our company because this is the most effective way to perform each business process to support them. And last but not least the ERP-system is a common database collects, manages and distributes infos across functional borderline, that supports all the other applications depending on cooperation between planning, engineering, finance, production, materials,sales and marketing for a good business success. Feedback Sorry, but you will have to wait for personal feedback! I first need to read all of your answers. Usually the high level processes that influence the chosen ERP system are such ones: o o specific sales processes (like around builders) producing companies with sppecific requirements on o capcity planning o material requirements / availablity -> long term lead time for material batch or serial number tracking together wit call back and service processes (process industrie - > food, chemicals; or heavy machinery -> service repair, ...)

Comments Comment: I thought about answers like "make to order" versus "make to stock", production in gerneral like process industries (pahrmacy) versus discreet manufacturing, services companies with out material, serial number tracking, ....
Question 4 Correct

Mark 1.00 out of 1.00

Question text (201) The IT-strategy of the company is irrelvant for the ERP decision Select one: True

False Feedback If the company has an IT-strategy - even a hidden one - it is VERY relevant for the ERP-selection! E.g. when running all on open-source, it is not very likely that a Microsoft based system will be selected. In an ideal company the IT strategy is aligned with the company strategy. (sorry for the negative question and that "false" is the true answer - but a little bit of thinking is required ;-) ) The correct answer is 'False'.
Question 5 Partially correct Mark 0.80 out of 1.00

Question text

(212) What of the below are main functional areas where a process map could be usefull? (If of high significance for your company)
Select one or more:

Sales

Service management

Quality assurance

Stock, warehouse, logistics

cantine, management of kitchenettes

Multi site multi company multi country + multi currency

YES! This can be very critical and a proper mapping whould be very advisible! Not all companies understand what complexity drivers this issues are: "This can't be so difficult" Others understand, but are afraid of it and decide for a simple / local solution out of fear.

Material management, purchasing

Project management

Distribution

Master data maintenance

Often along with the change to an integrated system there goes a severe change in "who does which master data maintenance?" welcome desk operation

Plant maintenance

Depending on the company. In process industries where maintenence is a big issue: yes!

In "normal" machinery industry it is sometimes an issue during the selection, but if, then rather for phase 2 or 3. Feedback The correct answer is: Sales , Distribution , Project management , Material management, purchasing , Service management , Quality assurance , Plant maintenance , Multi site multi company multi country + multi currency , Master data maintenance , Stock, warehouse, logistics
Question 6 Correct Mark 1.00 out of 1.00

Question text (205) This structure is

Select one: a. centralized b. decentralized

c. Michael Schober slide are crap! - This is semi decentralized Absolutely right - blame it on the lector! The Engeneering company is of course centralized and the rest is decentralized. Feedback There was a pitfall in this one - don't worry retring isn't deducting any points on this. The correct answer is: Michael Schober slide are crap! - This is semi decentralized
Save the state of the flags
Question 7 Complete Mark 1.00 out of 1.00

Question text (208) A decentralized enterprise structure has advantages and disadvantages in respect to an ERPsystem. Please state on high level what from your opinion are the advantages and disadvantages of a decentralized organization when doing a ERP implementation.

disadvantages: High cost for introducing and operating license, hardware, maintenance, operating costs, employee.. Changes and Enhancements The higher the degree of integration, the more the dependency from the system or Manufacturer The organization may become fragmented. It becomes more difficult to manage it effectively. advantages: Can facilitate the process of expansion. More Flexibility.
Comments Comment:
Question 8 Complete Mark 1.00 out of 1.00

Question text (207) A centralized enterprise structure has advantages and disadvantages in respect to an ERP-

system. Please state on high level what from your opinion are the advantages and disadvantages of a centralized organization when doing a ERP implementation. advantages : Processes are documented and traceable implementation of standard processes ... Reducing errors ... rapid availability High degree of maturity on the basis of experience from many applications Consistent information throughout Companies available in real time Consistent maintenance disadvantages : High cost for introducing and operating license, hardware, maintenance, operating costs, employee, etc. Possible loss of competitive advantage by task innovative processes (because standard processes) system replacement is difficult, therefore, strong dependence on Manufacturers and consultants (internal & external) Incomplete coverage of the requirements The higher the degree of integration, the more the dependency from the system or Manufacturer Highly visible impact on adjustments Changes and Enhancements

Comments Comment:
Question 9 Correct Mark 1.00 out of 1.00

Question text (211) When modelling for ERP projects in start phase and for the vendors information, the following issues are advisible (check only the right ones) Select one or more: chose a sophisticed process mapping tool that links to ERP systems map all your processes in full detail you will need them anyway

Do this in house by the key users and not let it be done by consultants BUT use the consultant to educate your users on the simple methodology! (If the consultants methodology is eyesmashing sophisticated and highly scientific -> SACK him! - He is only trying to optimise his revenue for years.)

Map only critical processes See that each department has a process owner changing the mapping fast when reality changes A wise decision! Process maps should be living documents - then they are usefull. If they vanish in a drawer (file archive nowadays) and are never looked at, it is a waste of efforts. Use a methodology that can be understood by everyone in the company In german it is called "KLV-verstndlich" which would literally translate to english: "Map your processes CFC-understandable" CFC - Children Farmers and C-Level Executives :-) Feedback The correct answer is: Use a methodology that can be understood by everyone in the company , Map only critical processes , Do this in house by the key users and not let it be done by consultants , See that each department has a process owner changing the mapping fast when reality changes
Question 10 Correct Mark 1.00 out of 1.00

Question text (204) What company structure is this

Select one: a. decentralized b. Centralized Feedback The correct answer is: Centralized
Question 11 Partially correct

Mark 0.90 out of 1.00

Question text

(202)

Which of the following are part of the potential analysis:

Select one or more: a. Define methodology for inquiry

b. Create a process-map

c. Document current IT landscape

d. Define who must be inquired

e. Present analysis f. do a detailled process-analysis g. Inquire users

h. Documentation of the structural organization

i.

Define which processes/areas to be analized in detail

j. Analyze IT strategy of the company

k. Analyze and document company specific guidelines and requirements

l. Evaluate potential analysis

m. Determine and rate optimization activities

Feedback The correct answer is: Analyze IT strategy of the company , Document current IT landscape , Analyze and document company specific guidelines and requirements , Documentation of the structural organization , Create a process-map , Define who must be inquired , Define methodology for inquiry ,

Inquire users , Evaluate potential analysis , Determine and rate optimization activities , Define which processes/areas to be analized in detail , Present analysis
Question 12 Correct Mark 1.00 out of 1.00

Question text

(210) In which order should you work on the identified areas of action? - start with "1"
High urgency and low importanc e for the business Those in the middle of the quadrants Highly important for the business and very urgent
Answer 1
3

Answer 2
Toss a coin or talk w ith the other departments

Answer 3
1

Complete new issues of artificially made up urgency (like the iPad interface for the son of the owner) Low importanc e for the business and low urgency Low urgency but high importanc e for the business
Feedback

Answer 4
Ignore w ith positive replies for future realization (so you don't get fired)

Answer 5
4

Answer 6
2

There might be some philosophical discussion between 2 and 3! First the urgent of low importance or fist the importent of low urgency. My personal recommendation is: If it's urgent and not important for the business, it evenutally will change urgency by itself or even get obsolete when not worked on for a while :-). Since the allocation to the categories has been made by people - this problem will also be solved by people. And worst case by changing the importance to high -> the activity will move to another quadrant. The correct answer is: High urgency and low importance for the business 3, Those in the middle of the quadrants Toss a coin or talk with the other departments, Highly important for the business and very urgent 1, Complete new issues of artificially made up urgency (like the iPad interface for the son of the owner) Ignore with positive replies for future realization (so you don't get fired), Low importance for the business and low urgency

 4, Low urgency but high importance for the business 2

Question 1 Complete Mark 1.00 out of 1.00

Question text (311) (This is the question from the last slide of lesson 3:) What are your personal learnings and findings when doing market research / matching for your company? E.g. Could you already decide which vendor you want to see face2face? If yes why? If no why not? Did you find some other platforms (not the it-matchmaker!) that were helpful or could be helpful? If yes name them?

I have seen that on the one hand, there are also numerous other providers as sap. and on the other hand I have the service it-matchmaker to know what was also very helpful. other platforms: www.erp-software.org and www.it-auswahl.de. Comments Comment: thx!
Question 2 Correct Mark 1.00 out of 1.00

Question text (309) Which of the following are really useful (and not just "somewhat useful") for searching potential vendors? Select one or more: literature vendor presentation 1:1 erp studies

IT-Matchmaker Professional yes but actually this part of ITM-Professional it is exactly the same as the light version. ONly you are using it within a project. direct vendor information

Market research institutes studies like Gartner, Trovarit, ... They are useful - but bear in mind, if the studies are reliable they need a certain number of participants per system. So those vendors with a smaller market share might not be represented there! This means: When you search for a bigger vendor anyway (e.g. multinational availability), than such studies are a good source. But you will not find the vendor around the corner there - even if he has an excellent system and customer satisfaction! conferences

Market overviews in newspapers the overviews usually are neutral for attracting potential readers, therefore useful. Bear in mind: The ones with logos mostly pay for the logo. vendor presentation 1:many IT-matchmaker.com light Any vendor can register and profile it's system there for free. That's why there are that many systems to find there. Any customer can use it and "pays" with its name and contact data. Trade shows (CeBit, ...) Feedback The correct answer is: Trade shows (CeBit, ...) , Market research institutes studies like Gartner, Trovarit, ... , Market overviews in newspapers , IT-matchmaker.com light , IT-Matchmaker Professional
Save the state of the flags

Question 3 Correct Mark 1.00 out of 1.00

Question text (303) When hiring a business consultant to prepare your RD together, which of the following parts of sentences belong together?

A business consultant that says he uses a standardized RD template for your industry, that has been and still is used for 100dreds of projects: If a business consulant says he has a template from a compareable company: If you can buy and use a standard RD template without consultancy A one man business consultant that offers and recommends to do the RD from scratch beause of better quality and higher completeness:
Feedback The correct answer is:

Answer 1
you should seriously check w hat he can do for you.

Answer 2
his offer should at least be considered.

Answer 3
you can do this, but you discard of he external perpective.

Answer 4
makes himself suspicios.

A business consultant that says he uses a standardized RD template for your industry, that has been and still is used for 100dreds of projects: you should seriously check what he can do for you.,

If a business consulant says he has a template from a compareable company: his offer should at least be considered., If you can buy and use a standard RD template without consultancy you can do this, but you discard of he external perpective., A one man business consultant that offers and recommends to do the RD from scratch beause of better quality and higher completeness: makes himself suspicios.
Question 4 Correct Mark 1.00 out of 1.00

Question text (307) When doing the functional part of the requirements defintion, which of the following statements is/are true Select one or more: The optimum is to ask for the important functions in detail and for the key processes as described in the process analysis phase. Ask for all functionality you will ever possibly need and can think of NOW. Then the likelyhood that you get a system that does all of that in 5 or 10 years time is far higher. Functional requirements can be either function by function or described as processes that have to be fulfilled When asking for processes only, the danger to forget important functionality is higher when asking for functionality, you will never know if your required processes will work Feedback The correct answer is: Functional requirements can be either function by function or described as processes that have to be fulfilled , When asking for processes only, the danger to forget important functionality is higher , The optimum is to ask for the important functions in detail and for the key processes as described in the process analysis phase.
Save the state of the flags

Question 5 Partially correct Mark 0.83 out of 1.00

Question text (304) Which of the below are advantages of an requirements document made together with external consultancy? Select one or more: The consultant knows far better than us, how we shall do our daily business The consultant brings in skills, that usually are not available internally

Does Requirements documents and such projects for a living and is a professional Big shot consultancy (so called big four - or how many the currently are) deliver far better results than small ones External view Because of the external costs of consultancy there is more pressure to work on the project (instead of getting lost in daily business) No stakes in a certain area, not "party" of a department The consultant will only charge for his services and is gone after the project Feedback The correct answer is: External view , No stakes in a certain area, not "party" of a department , Does Requirements documents and such projects for a living and is a professional , The consultant will only charge for his services and is gone after the project , The consultant brings in skills, that usually are not available internally ,

Because of the external costs of consultancy there is more pressure to work on the project (instead of getting lost in daily business)
Question 6 Complete Mark 1.00 out of 1.00

Question text (306) Please write down the major components and the structure of the cost estimate as you want it to be filled in by the different vendors (copy + paste texts from my slides will be down graded; copy + paste from google is trictly unwanted!)) first of all, you get what you pay for :) How much costs the licenses for the ERP software - how many users I have to licenses. What additonal CAPEX I have for database software, operating system, do I need new PCs or what kind of server systems (HP, IBM, AS400) I need. What are the costs for services, updates after the successfull implementation. Comments Comment:
Question 7 Complete Mark 1.00 out of 1.00

Question text

(302) Describe why and for which kind of company it would be better to use an exisiting RD template and to adopt it to individual needs.
companies who use mainly standard processes and are conscious about their processes. Comments Comment:
Question 8 Correct Mark 1.00 out of 1.00

Question text (310) Which of the following are useful for preselection of an ERP vendor?

Select one or more: vendor presentation 1:1

Market research institutes studies like Gartner, Trovarit trade shows (ceBit, ...) conferences IT-Matchmaker Professional direct vendor informations reference visits IT-Matchmaker.com Feedback The correct answer is: IT-Matchmaker Professional ,

Market research institutes studies like Gartner, Trovarit , IT-Matchmaker.com

Question 9 Complete Mark 1.00 out of 1.00

Question text (301) State possible reasons why a company should / could make a requirements definition from square zero Analysis of a separate process or the entire landscape through the complete process leading through. every company is unique so there is no general for that. Comments Comment: not every company is different - but THIS on thinks it is :-)
Question 10 Partially correct

Mark 0.75 out of 1.00

Question text (308) When designing the functional part of the RD (requirements definition) which of the following are key content? Select one or more: Preferably define closed questions for better semi automated evalution number of consultants the vendor has in our geographie the cost structure

Define for closed questions possible answers and rating in advance if it's more than Yes/No availablitiy on certain operating systems you already have in house Each function must be rated from user perspective so the vendor can focus on the important ones preferably define open questions to have as much information as possible from the vendors If you like reading "war and peace" and do an interpretation on it yes, but if you want to come to a decision rather straight, then open questions only if you have no other choice at all! To cover all business areas within project scope Feedback The correct answer is: To cover all business areas within project scope , Preferably define closed questions for better semi automated evalution , Define for closed questions possible answers and rating in advance if it's more than Yes/No , Each function must be rated from user perspective so the vendor can focus on the important ones
Question 11 Partially correct Mark 0.78 out of 1.00

Question text

(305) Which of the following are key content of a requirements document? Select one or more: a complete material catalog so he knows what goods you produce

Actual state, where do we start, project environment

Project scope and non scope

Company description Current systems map with clear mark which are going to stay and which ones should be substitued and marking interfaces IT technical requirements and mental limitations

Project description a detailled process map of the complete company

Ask vendors for: project management, project documentation, quality assurance

Cost estimate structure

Planned process structure Feedback The correct answer is: Project description ,

Company description , Actual state, where do we start, project environment , Project scope and non scope , Planned process structure , Current systems map with clear mark which are going to stay and which ones should be substitued and marking interfaces , IT technical requirements and mental limitations , Ask vendors for: project management, project documentation, quality assurance , Cost estimate structure
Question 1 Correct Mark 1.00 out of 1.00

Question text (402) The request for proposal contains 13 parts - bring the right couples together ;-)

2. The project wanted poster 5. technical requiremen ts and limiations describing

Answer 1
describes targets, scope, non-scope on high level

Answer 2
database, softw are, hardw are, ...

9. ask for requiremen ts onto your 10. ask for how project quality will be assured 7. the requested cost structure 4. functional requiremen ts document

Answer 3
organization and staff

Answer 4
and w ait for answ ers like: test cases, reference processes, change requests, ...

Answer 5
for optimal comparison on price level

Answer 6
w ith a priority to each functional question

Answer 7

6. existing interfaces

as an overview and if crucial w ith a description

12. What project approach does 3. reference processes should be asked

Answer 8
the vendor suggest or does he use a methodology?

Answer 9
and you should show your processes to the vendor

Answer 10

8. reference customers

should be named and the projects described

Answer 11 1.A side letter

w hat w e w ant and w hy (max. 2 A4 pages)

11. eventual attachment s from your side

Answer 12
to provide the vendors w ith optimal information

Answer 13

13. a deadline

for the proposal is compulsory :-) - it comes later anyw ay

Feedback The correct answer is: 2. The project wanted poster describes targets, scope, non-scope on high level, 5. technical requirements and limiations describing database, software, hardware, ..., 9. ask for requirements onto your organization and staff, 10. ask for how project quality will be assured and wait for answers like: test cases, reference processes, change requests, ..., 7. the requested cost structure for optimal comparison on price level, 4. functional requirements document with a priority to each functional question, 6. existing interfaces as an overview and if crucial with a description, 12. What project approach does the vendor suggest or does he use a methodology?, 3. reference processes should be asked and you should show your processes to the vendor, 8. reference customers should be named and the projects described, 1.A side letter

 what we want and why (max. 2 A4 pages), 11. eventual attachments from your side to provide the vendors with optimal information, 13. a deadline for the proposal is compulsory :-) - it comes later anyway
Question 2 Correct Mark 1.00 out of 1.00

Question text (403) What are reference processes good for? Select one or more: for selling the company to an investor have at least one place of reference where to look at: "how the company should work" in opposite to "how people actually work every day" see that some external consultancy gets a decent share of the project budget To test future releases against it

Qualification of system match at the presenation of the vendors

As a quality measures wether the process is implemented successful or not

Education of personal the owner and the managers can go to confernces and can brag about how well organized their company is running Feedback The correct answer is: Qualification of system match at the presenation of the vendors , Education of personal

, As a quality measures wether the process is implemented successful or not , To test future releases against it
Question 3 Complete Mark 0.91 out of 1.00

Question text (405) When doing the market analysis and market research: What could be criteria to decide for or against a vendor in this phase? (bear in mind: you mainly decide on abstract information - only a few vendors might have had personal contact up to now. And make sure those do not have an advantage just because of that socializing) of the criteria catalog stipulates what was to come or exclusion in question, this will be discussed along with the decision makers and set Comments Comment: I know my question is very generic - so is your answer ;-)
Question 4 Correct Mark 1.00 out of 1.00

Question text (401) If your longlist of vendors is far too long, What are criteria for the preselection of vendors before you confront them with the full RFP? Select one or more: should be able to deliver everything of my RFP does he have a very innovative product

Vendors market position must be the market leader he should be in the close surrounding of my business

Does he fulfill my k.O. criteria

Compatibility with your "values" the owner should be a friend of the owner of your business Feedback The correct answer is: Vendors market position , Compatibility with your "values" , Does he fulfill my k.O. criteria
Question 5 Correct Mark 1.00 out of 1.00

Question text (404) What reasonable time spans for the steps in the selection process?

The process analysis can take between 1 week up For the whole selection process between The preparation of the presentation is done by vendors in The vendors will prepare a proposal in
Feedback

Answer 1
to several months. Depends on the company.

Answer 2
3 - 5 months are a reasonable timespan.

Answer 3
2-4 w eeks, depending on the volume.

Answer 4
minimum 3 - maximum 5 w eeks

The correct answer is: The process analysis can take between 1 week up

 to several months. Depends on the company., For the whole selection process between 3 - 5 months are a reasonable timespan., The preparation of the presentation is done by vendors in 2-4 weeks, depending on the volume., The vendors will prepare a proposal in minimum 3 - maximum 5 weeks
Question 1 Correct Mark 1.00 out of 1.00

Question text (503) Some IT system has messed up my text about software assessments. Please put the right couples together ;-).

At the beginning of a presentation there should Dig in your files for the key processes Understandin g the schedule as a framework the vendor may fill

Answer 1
be a general introduction of customer and vendor.

Answer 2
that w ere prepared during process analyses.

Answer 3
is ok, but the total time should not be exceeded.

Answer 4

Set up a time schedule that

must be equal for all vendors.

To striktly stick to the time schedule with a

Answer 5
stopw atch w ill w ith high probability prevent a positiv w orking environment.

Answer 6

Give enough time

for discussions.

Prepare some test business cases Let the vendor present the implementati on
Feedback

Answer 7
that the vendor shall bear in mind, but he has not to prepare in detail yet.

Answer 8
approach: "how w ill you implement"

The correct answer is: At the beginning of a presentation there should be a general introduction of customer and vendor., Dig in your files for the key processes that were prepared during process analyses., Understanding the schedule as a framework the vendor may fill is ok, but the total time should not be exceeded., Set up a time schedule that must be equal for all vendors., To striktly stick to the time schedule with a stopwatch will with high probability prevent a positiv working environment., Give enough time for discussions., Prepare some test business cases that the vendor shall bear in mind, but he has not to prepare in detail yet., Let the vendor present the implementation approach: "how will you implement"

Question 2 Correct Mark 1.00 out of 1.00

Question text (502) After you receive the proposals from the vendors, which are the right activities to compare them against each other? Select one or more: Evaluate and grade if neccessary the answers for the same questions "Standard but ..." versus "NO but ..." Identify your "dream questions" (= those where the majority of vendors said "NO - can't do it") and rethink your requirement Analyze the normal questions, where at least one vendor has made a comment Check if the k.O. criteria are answerd satisfying

Do analysis and grading on the open questions Priority 1+2 Analyze the critical questions, where at least one vendor has made a comment Analyze the k.O. questions, where at least one vendor has made a comment do an automatic grading of the answers and receive a reliable ranking of the proposal go thru all comments and clarify with all vendors every possible misunderstanding Feedback The correct answer is: Check if the k.O. criteria are answerd satisfying , Do analysis and grading on the open questions Priority 1+2 , Analyze the k.O. questions, where at least one vendor has made a comment , Analyze the critical questions, where at least one vendor has made a comment ,

Analyze the normal questions, where at least one vendor has made a comment , Identify your "dream questions" (= those where the majority of vendors said "NO - can't do it") and rethink your requirement , Evaluate and grade if neccessary the answers for the same questions "Standard but ..." versus "NO but ..."
Question 3 Correct Mark 1.00 out of 1.00

Question text (504) Somehow I dropped the half sentences about the final workshop as well. Please pick them up an glue them together ;-) (but make sure you remove the adhesive tape from the screen again afterwards :-) )

The project team should better stay for all subjects because The workshop i s the same as the assessmen t A workshop should take from one day up To get the general manager to stay in the room as

Answer 1
everyone in your company w ill learn how the company really w orks! :-)

Answer 2
is a w rong statement :-).

Answer 3
to three or four days depending on complexity you w ant to w ork on.

Answer 4
w ould be a very positive signal for the w hole project!

well is difficult, In the workshop the vendor has to show the specific If a vendor wants to come in advance for preparing the workshop together
Feedback The correct answer is: The project team should better stay for all subjects because everyone in your company will learn how the company really works! :-), The workshop is the same as the assessment is a wrong statement :-)., A workshop should take from one day up to three or four days depending on complexity you want to work on., To get the general manager to stay in the room as well is difficult, would be a very positive signal for the whole project!, In the workshop the vendor has to show the specific business cases that you prepared., If a vendor wants to come in advance for preparing the workshop together with his specialist: do not reject this! He is investing in you! Please describe as short as possible what a requirements specification (Lastenheft) is. (There is a separate question for system specification (Pflichtenheft) - not neccessary to explain it here !) The specifications (requirements specification) contains the options specified by the client Receivables from deliveries and services a contractor within an order (what is to be achieved?). Comments Comment:
Question 2 Complete

Answer 5
business cases that you prepared.

Answer 6
w ith his specialist: do not reject this! He is investing in you!

Mark 1.00 out of 1.00

Question text Please describe as short as possible what a system specification (Pflichtenheft) is. (There is a separate question for requirements specification (Lastenheft) - not neccessary to explain it here !) The requirement specification (system specification) describes the realization of the product or the performance by the contractor (as it is realized?) Comments Comment: or simply: HOW it will be implemented to meet the RD.
Question 3 Complete Mark 1.00 out of 1.00

Question text Under which cirumstances would you suggest an implementation on trust and cooperation? when it is done in an small companies and the solution is close to the standard. Also when an good working relationship is already achieved. Comments Comment:
Question 4 Complete Marked out of 1.00

Question text I know this was only mentioned briefly in the slides. See this question as a dialog between you and me. I ask you to think what your ideas about risks and possible advantages are about an implementation on trust and cooperation ? Please write down risks and advantages in headlines. about risk: when i believe everything is good with the vendor I trust them and dont have to do anything can lead into forget the responsibility on own side. about advantages: a stable and rapid implementation.
Question 5 Complete Marked out of 1.00

Question text Again an "unsupported" question! :-) - ideas are welcome

Name three things top management shall do to help the ERP project to success. System supplier is a long-term strategic partner - according to one does not have only choose the best system, but also find the best partners. Provide mechanism for communication and support the project. Fully support the project team.
Question 6 Complete Marked out of 1.00

Question text This is the creative SAT - another open question! - No use to search in the slides - thinking is allowed :-). Name two activities you never want wo see or hear from top management around the ERP project. Doubt as to the selection of the ERP solution. Blame if not all customers will be voted happy. In the middle of the implementation phase change course.
Save the state of the flags
Question 7 Complete Marked out of 1.00

Question text Within the ERP implementation project there are approximately 7 - 10 major steps you should take could you name 5 please? Educate the project-team (key-users on new system), Establish work-package like sw test, User accetpance test, Clear requirement specification for the purposes of a business process model, Business Blueprint, including vision of the business processes in the new ERP system, risk minimization, Optimal resource planning, Data Migration, Go Live which of the following are part of a change management (change request) process Select one or more: have a request collection system get an estimate and check the business value

prioritize change requests have an agreed decision procedure (who decides when and on how much)

Make sure there is a periodic reporting and controlling of the change requests

install an internal helpdesk

make sure the change request is billed to the requestor could be done but "it ain't neccessarily so!" have a todo list

track deviations separately for "+"-changes and "-"-changes Feedback The correct answer is: have a request collection system , get an estimate and check the business value , prioritize change requests , have an agreed decision procedure (who decides when and on how much) , Make sure there is a periodic reporting and controlling of the change requests , track deviations separately for "+"-changes and "-"-changes
Question 2 Complete Mark 1.00 out of 1.00

Question text On this question you can only do one thing wrong: Not give any answer at all :-) ! I would like you to state your personal opinion about help desks staffed internally versus outsourced (external). - Advantages / disadvantages - how to assure service quality versus fullfillment of formal service level agreements - do you have personal experience with such support and do you have a personal conclusion? Our help desk is located in-house and that is a good thing. but it was not always so, then it was outgesourcet and this has led to many problems. acute elle collusion to our software have spread only slowly. often there werecommunication problems between the first and second level support. also wanted many customer communicate directly with employees and not only by phone, so then others with the customer laboriously the work had to be done.So an in-house help desk I see the great advantage over the outsourcing variant.

Comments Comment: Eddie, I appreciate your opinion!

Question 3 Complete Mark 0.75 out of 1.00

Question text Another very open question! The cost allocation of support and change requests is another never ending story! The range goes from charging every single issue to the department of the user - to an anonymous budget which everyone can access. Do you have personal experience and an opinion about how cost allocation affects user behaviour and help desk clerk behaviour? And what type of cost allocation would you suggest? We have a central shopping introduced to precisely to avoid these problems and to gain more insight. The centralization of purchasing has many benefits for us. Through a controlled, centralized purchasing not only the quality of the purchase can be increased, but also the cost efficiency are positively influenced. In addition, enhanced by the consistent procurement of goods and services through a central purchasing cost of the purchase. Comments Comment: Eddie, ??? what has centralized purchasing to do with cost allocation of help desks?? is this another courses answer?