Avamar 6.1 Ext Ret User Guide

EMC Avamar 6.
1 Extended Retention
User Guide
P/N 300-013-366 REV 04
Copyright 2001- 2012 EMC Corporation. All rights reserved. Published in the USA. Published December, 2012 EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without notice. The information in this publication is provided as is. EMC Corporation makes no representations or warranties of any kind with respect to the information in this publication, and specifically disclaims implied warranties of merchantability or fitness for a particular purpose. Use, copying, and distribution of any EMC software described in this publication requires an applicable software license. EMC2, EMC, and the EMC logo are registered trademarks or trademarks of EMC Corporation in the United States and other countries. All other trademarks used herein are the property of their respective owners. For the most up-to-date regulatory document for your product line, go to the technical documentation and advisories section on the EMC online support website.
EMC Avamar 6.1 Extended Retention User Guide
CONTENTS
Preface Chapter 1 Introduction

Overview..................................................................................................... Capabilities and limitations ........................................................................ Avamar 6.1 is required .......................................................................... Avamar extended retention is intended for long-term retention ............. Partial imports are not supported .......................................................... Exports and imports can take a significant amount of time .................... A single physical or virtual tape library is supported.............................. Standalone tape drives are not supported............................................. Important terms and definitions.................................................................. Operational best practices .......................................................................... Creating an administrative user account................................................ Exporting backups to tape..................................................................... Labeling tape volumes .......................................................................... Creating disaster recovery images ......................................................... Clearing the browser cache before logging in for the first time ............... 14 15 15 15 15 15 15 15 16 17 17 17 18 18 18
Chapter 2
Getting Started
Supported browsers.................................................................................... What to do the first time you use Avamar extended retention ...................... Logging in for the first time.......................................................................... Login failures ........................................................................................ Session timeouts .................................................................................. The Administration workspace .................................................................... Accessing available workspaces ........................................................... Adding and removing springboards....................................................... Moving springboards within a workspace.............................................. Displaying springboards in a workspace ............................................... Hiding springboards in a workspace...................................................... The Avamar Extended Retention workspace................................................. Customizing My Workspace......................................................................... Copying springboards from other workspaces to My Workspace............ Adding springboards to the Springboards list in My Workspace............. Removing springboards from the Springboards list in My Workspace .... Using online help ........................................................................................ Avamar Extended Retention online help ................................................ Springboard and page-level help........................................................... Logging out................................................................................................. 20 20 20 22 23 23 24 25 26 26 26 27 27 27 28 29 29 29 30 30
Chapter 3
Using the Administration Workspace

User management....................................................................................... The User Management springboard ....................................................... Searching for a user .............................................................................. Creating a user account......................................................................... Editing a user account........................................................................... Disabling a user account ....................................................................... Unlocking a user account ......................................................................
32 32 32 33 34 35 35
3
Contents
Role management ....................................................................................... The Role Management springboard ....................................................... Types of roles........................................................................................ Editing a users roles............................................................................. Generating a user role report................................................................. User profile management ............................................................................ The My Profile springboard.................................................................... Changing a user name or email address ................................................ Changing a password............................................................................ Changing email message settings ......................................................... System configuration .................................................................................. The Framework Configuration springboard ............................................ Configuring system settings .................................................................. Enabling and disabling message settings.............................................. Enabling SNMP ..................................................................................... System events ............................................................................................ The Event Summary springboard ........................................................... Viewing event details in the Event Viewer.............................................. Tasks .......................................................................................................... The Task Summary springboard ............................................................ Viewing task details in the Task Viewer ................................................. Security events ........................................................................................... The Security Events springboard ........................................................... Viewing event details in the Security Event Viewer................................. Log information........................................................................................... The Log Information springboard........................................................... Viewing detailed log information in the Log Viewer................................ Saving log files......................................................................................
36 36 36 37 39 39 39 40 40 41 42 42 42 43 44 45 45 45 51 51 51 55 55 56 60 60 61 62
Chapter 4
Using the Avamar Extended Retention Workspace

Opening Avamar Extended Retention springboards ..................................... 64 The Media Management springboard .................................................... 65 The Scheduled Exports springboard ...................................................... 65 The Import & Restore springboard ......................................................... 65 The Configuration springboard .............................................................. 66 The Recent Events springboard ............................................................. 67 The Task Monitoring springboard .......................................................... 68 The Import & Export Job History springboard ......................................... 70 Managing library media .............................................................................. 71 The Media Management page ............................................................... 71 Working with custom tape pools ........................................................... 72 Working with custom retention periods ................................................. 77 Labeling volumes .................................................................................. 81 Relabeling volumes to a different tape pool (not recommended) ........... 84 Viewing library details........................................................................... 86 Viewing the tape volumes in the library ................................................. 87 Viewing the backups on a tape volume ................................................. 88 Ejecting tape volumes ........................................................................... 89 Inventorying the contents of the library ................................................. 90 Exporting Avamar backups to tape .............................................................. 91 The Export Policy Management page ..................................................... 91 Creating an export policy....................................................................... 93 Editing an export policy....................................................................... 104 Disabling an export policy ................................................................... 105 Deleting an export policy..................................................................... 105
Contents
Performing on-demand exports ........................................................... Viewing export job details for active policies in the Task Viewer .......... Browsing and importing Avamar backups.................................................. Restore limitations .............................................................................. The Backup Browse/Import Page......................................................... Locating exported backups ................................................................. Importing backups from tape .............................................................. Customizing columns in the Backup panel .......................................... Editing backup retention periods ........................................................ Resetting the Import Server ................................................................. Restoring imported backups to a client ............................................... Generating an import and export job history report ...................................
105 107 109 109 109 111 112 113 114 115 115 116
Chapter 5
Administration
Customizing drop-down text in the login dialog box................................... Configuring the maximum value for parallel jobs ....................................... Configuring SNMP traps ............................................................................ Configuring Avamar server traps.......................................................... Configuring tape management system traps........................................ The Management Information Base ..................................................... Configuring the system to use an ACSLS library ......................................... Viewing current software versions ............................................................. Shutting down the Media Access node ...................................................... 120 120 121 121 122 124 128 131 131
Chapter 6
Disaster Recovery
Definition of a disaster .............................................................................. Creating a disaster recovery image ............................................................ Recovering the Avamar extended retention server ..................................... Install Avamar extended retention....................................................... Set up the lockbox password and the superuser account .................... Apply the Avamar extended retention disaster recovery image ............ Recover the bootstrap ......................................................................... 134 134 135 135 135 136 137
Chapter 7
Troubleshooting
Modifying software components caveats................................................ 140 Import server issues.................................................................................. 140 The Import server does not display in the GUI...................................... 140 The Import server appears to be offline in the GUI ............................... 142 External Avamar server issues ................................................................... 143 Avamar servers incorrectly appear offline in the GUI ............................ 143 Avamar servers do not appear in the GUI ............................................. 144 Avamar server performance is being affected by extended retention activities ............................................................................................. 146 Import failures .......................................................................................... 146 An import failed and was not displayed in the Avamar MC Activity Monitor. 146 An import failed and can be seen in the Import server's Avamar MC .... 146 Backups do not appear in the Backup Browse/Import page................. 147 An Avamar client does not appear in the Backup Browse/ Import page 147 Export failures........................................................................................... 148 Exports are failing in general ............................................................... 148 Exports do not appear in the Avamar MC and they fail in extended retention 149 An export failed and appears in the MC Activity Monitor ...................... 150
5
Contents
Not all exports were written to tape, but the export task completed ..... The Event Viewer indicates that an export event was skipped.............. An export worked but the client is not in the import list ....................... Jobs take a long time to run....................................................................... Library issues............................................................................................ The library does not appear in the GUI................................................. The library appears as UNKNOWN in the GUI ....................................... An eject tape request failed................................................................. A task failed or completed with exceptions................................................ The file index is reporting that it is full....................................................... JavaScript errors........................................................................................ Timeout messages ....................................................................................
150 150 150 151 151 151 151 152 153 153 153 153
Index
PREFACE
As part of an effort to improve its product lines, EMC periodically releases revisions of its software and hardware. Therefore, some functions described in this document might not be supported by all versions of the software or hardware currently in use. The product release notes provide the most up-to-date information on product features. Contact your EMC representative if a product does not function properly or does not function as described in this document.
Note: This document was accurate at publication time. New versions of this document might be released on the EMC online support website. Check the EMC online support website to ensure that you are using the latest version of this document.
Purpose
This document describes how to use the Avamar extended retention feature.
Audience
This document is intended for system administrators who will be using the Avamar extended retention feature.
Revision history
The following table presents the revision history of this document.
Table 1 Revision history Revision 04 Date December 7, 2012 Description Updates for version 6.1 Service Pack 1: Changed "hydrated" to "re-hydrated" in Overview on page 14. Removed specific browser versions in Supported browsers on page 20. Updates for version 6.1 Service Pack 1: Updated screen shots of the user interface that have changed for Service Pack 1. The changes occurred on the Avamar Extended Retention workspace main page, in the "Create a New Export Policy Wizard," and on the Media Management, and Backup Browse/Import pages. Added the new section, Working with custom tape pools on page 72. Added the new section, Working with custom retention periods on page 77. Added the new section, Relabeling volumes to a different tape pool (not recommended) on page 84. Updated the section, Creating an export policy on page 93, with the new Pool Name and Backup Retention configuration options in Service Pack 1. Added Chapter 5, Administration. This chapter contains some new features in Service Pack 1, including: Configuring SNMP traps on page 121. Configuring the system to use an ACSLS library on page 128. Updated Where to get help on page 10 in the Preface. Changed occurrences of "dataset" to "backup." First release of Avamar Extended Retention 6.1.
03
October 25, 2012
02 A01
July 31, 2012 April 11, 2012
Related documentation
The following EMC publications provide additional information:

EMC Avamar 6.1 Extended Retention Release Notes EMC Avamar 6.1 Extended Retention Security Guide EMC Avamar 6.1 Media Access Node Customer Hardware Installation Guide EMC Avamar Compatibility and Interoperability Matrix EMC Avamar Data Store Gen4 Customer Service Guide EMC Avamar Data Store Site Prep Technical Specifications
Conventions used in this document

EMC uses the following conventions for special notices:

DANGER indicates a hazardous situation which, if not avoided, will result in death or serious injury.

WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION, used with the safety alert symbol, indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

NOTICE is used to address practices not related to personal injury. Note: A note presents information that is important, but not hazard-related. IMPORTANT An important notice contains information essential to software or hardware operation.
Typographical conventions
EMC uses the following type style conventions in this document: Normal
Used in running (nonprocedural) text for: Names of interface elements, such as names of windows, dialog boxes, buttons, fields, and menus Names of resources, attributes, pools, Boolean expressions, buttons, DQL statements, keywords, clauses, environment variables, functions, and utilities URLs, pathnames, filenames, directory names, computer names, links, groups, service keys, file systems, and notifications Used in running (nonprocedural) text for names of commands, daemons, options, programs, processes, services, applications, utilities, kernels, notifications, system calls, and man pages Used in procedures for: Names of interface elements, such as names of windows, dialog boxes, buttons, fields, and menus What the user specifically selects, clicks, presses, or types
Bold
Italic
Used in all text (including procedures) for: Full titles of publications referenced in text Emphasis, for example, a new term Variables Used for: System output, such as an error message or script URLs, complete paths, filenames, prompts, and syntax when shown outside of running text Used for specific user input, such as commands Used in procedures for: Variables on the command line User input variables Angle brackets enclose parameter or variable values supplied by the user
Courier
Courier bold Courier italic
<>
[] | {} ...
Square brackets enclose optional values Vertical bar indicates alternate selections; the bar means 'or' Braces enclose content that the user must specify, such as x or y or z Ellipses indicate nonessential information omitted from the example
Where to get help

The Avamar support page provides access to licensing information, product documentation, advisories, and downloads, as well as how-to and troubleshooting information. This information may enable you to resolve a product issue before you contact EMC Customer Service. To access the Avamar support page: 1. Go to https://support.EMC.com/products. 2. Type a product name in the Find a Product box. 3. Select the product from the list that appears. 4. Click the arrow next to the Find a Product box. 5. (Optional) Add the product to the My Products list by clicking Add to my products in the top right corner of the Support by Product page.
Documentation
The Avamar product documentation provides a comprehensive set of feature overview, operational task, and technical reference information. Review the following documents in addition to product administration and user guides:
Release notes provide an overview of new features and known limitations for a release. Technical notes provide technical details about specific product features, including step-by-step tasks, where necessary. White papers provide an in-depth technical perspective of a product or products as applied to critical business issues or requirements.
Knowledgebase
The EMC Knowledgebase contains applicable solutions that you can search for either by solution number (for example, esgxxxxxx) or by keyword. To search the EMC Knowledgebase: 1. Click the Search link at the top of the page. 2. Type either the solution number or keywords in the search box. 3. (Optional) Limit the search to specific products by typing a product name in the Scope by product box and then selecting the product from the list that appears. 4. Select Knowledgebase from the Scope by resource list. 5. (Optional) Specify advanced options by clicking Advanced options and specifying values in the available fields. 6. Click the search button.
10
Live chat
To engage EMC Customer Service by using live interactive chat, click Join Live Chat on the Service Center panel of the Avamar support page.
Service Requests
For in-depth help from EMC Customer Service, submit a service request by clicking Create Service Requests on the Service Center panel of the Avamar support page. Note: To open a service request, you must have a valid support agreement. Contact your EMC sales representative for details about obtaining a valid support agreement or with questions about your account. To review an open service request, click the Service Center link on the Service Center panel, and then click View and manage service requests.
Facilitating support
EMC recommends that you enable ConnectEMC and Email Home on all Avamar systems:

ConnectEMC automatically generates service requests for high priority events. Email Home emails configuration, capacity, and general system information to EMC Customer Service.
Your comments
Your suggestions help us to continue to improve the accuracy, organization, and overall quality of the user publications. Send your opinions of this document to:
BSGDocumentation@emc.com
Please include the following information:

Product name and version Document name, part number, and revision (for example, 01) Page numbers Other details that will help us address the documentation issue
11
12
CHAPTER 1 Introduction
The following topics provide a high-level overview of the Avamar extended retention feature, which is included in version 6.1 of the core Avamar software product. The extended retention feature is a long-term retention solution intended for exporting Avamar backup data to a physical or virtual tape library.

Overview................................................................................................................. Capabilities and limitations .................................................................................... Important terms and definitions.............................................................................. Operational best practices ......................................................................................
14 15 16 17
Introduction
13
Introduction
Overview
The Avamar extended retention feature is a solution that exports backup data from an Avamar server to a tape library (physical or virtual) for long-term retention purposes. This backup data can be imported (or restored) from tape as needed. The Avamar extended retention feature, which is included in version 6.1 of the core Avamar software product, is hosted on a dedicated server called the Media Access node. A tape device can be connected directly to the node via fiber-optic cable. The Avamar extended retention feature fully automates the execution of customer-defined export policies, which specify the Avamar backups to be exported, the schedules on which those backups are exported, and the retention periods for which the backups and information about them will remain on tape. Avamar extended retention streams the backups directly to tape, in re-hydrated format, without staging the data during the export process. When the backups are imported from tape, they are staged onto an instance of the Avamar server software that is installed on the Media Access node. The Avamar extended retention feature allows users to browse backups that have been exported to tape before selecting specific backups for import. The feature also provides exception alerting and historical reporting. The following figure illustrates the processes for exporting Avamar backups to tape through the Media Access node, and for restoring them to an Avamar client. Backup data is exported from either an Avamar or a Data Domain server, and is streamlined through the Media Access node and written to tape in a physical or virtual tape library. Data that has been exported to tape can be imported back to the Avamar server on the Media Access node, and then restored directly to a compatible Avamar client.
14
Introduction
Capabilities and limitations

The Avamar extended retention feature provides a number of capabilities and benefits to customers, including:

Allowing customers to put Avamar backups on tape Lowering the cost of storage for Avamar long-term retention of backups Producing transportable media for storing off-site Producing transportable media for restoring at an alternative site
Limitations associated with the extended retention feature are described in the following topics.
Avamar 6.1 is required

The Avamar extended retention feature is included in the Avamar 6.1 release. Customers must also upgrade the Avamar grids that will be used by the extended retention feature to Avamar 6.1.
Avamar extended retention is intended for long-term retention

Avamar extended retention is to be used for long-term retention of data, and is not intended for operational recovery purposes. Administrators can use this feature to initiate the import of backups that have been exported to tape. However, the feature is not intended for end-users to perform their own imports. The feature is also not suitable for use as an alternative to replication or for use as a complete disaster recovery solution.
Partial imports are not supported

Avamar extended retention supports full imports of complete backups on a machine-by-machine basis. The feature does not support partial imports of directories, files, or any subset of a backup.
Exports and imports can take a significant amount of time

Exports and imports may take a long time depending upon the amount of data that is involved.
A single physical or virtual tape library is supported

Currently, Avamar extended retention can export Avamar backups to a single physical or virtual tape library. The use of multiple libraries is not supported.
Standalone tape drives are not supported

Avamar extended retention requires the use of a tape library with a robotic arm, or an equivalent virtual tape library. Standalone tape drives are not supported. Avamar extended retention must also have exclusive control of the tape library and all drives that are allocated to it. The first release of the feature has not been designed to coordinate access with any other tape management implementation.
Capabilities and limitations
15
Introduction
Important terms and definitions

The following terms are used throughout this guide. Avamar extended retention agent The Avamar extended retention software component, which transforms a backup data stream from Avamar format into a proprietary format (during export) and vice versa (during restore). The agent is one of several distinct components that collectively make up the extended retention feature. Avamar extended retention application The Avamar extended retention software component where the overall extended retention capability is administered. The Avamar extended retention application maintains schedules and policies, kicks off jobs accordingly and drives the extended retention user interface. Backup An object that contains all the data that an Avamar client or plug-in stores about a filesystem or application at the time a backup is created. The Avamar term is Dataset. Backup metadata Attributes of the backups that have been exported by Avamar extended retention, such as the host machine it was taken from, the date/time it was taken, and the tape(s) it was exported to. Eject The action of unloading a tape from a tape drive or off-line storage slot (library) for the purpose of physically relocating the media to another location. Export The action of transporting (extracting) a backup from an Avamar server and ultimately writing it onto long-term storage media. External Avamar servers The Avamar servers (also known as grids) whose backups will be exported to tape. In this guide, these servers are referred to as external to distinguish them from the import server. Export policy Defines the schedule on which a group of client backups will be exported to tape by Avamar extended retention. The export policy defines the group of clients that share a common schedule and retention periods for backup metadata and file-level metadata. Import The first phase of performing a restore operation, during which backups are transferred from tape to the internal Avamar server instance residing on the Media Access node. Import server The Avamar server that is installed on the Media Access node. Backups are imported from tape to this server. Media Access node A 7.8 TB, Gen4 node that has an HBA port, which allows a tape device to be connected directly to the node via fiber-optic cable. Avamar extended retention and an instance of Avamar run on this node.
16
Introduction
Restore The action of recovering a backup from long-term storage media to a target client machine such that the data is returned to its original state at the time the backup was taken by the original Avamar server. Retention periods Configurable options for backups and the files contained in the backups. The retention period specifies how long the backups and files can be browsed in the system. Springboard A control feature that displays in a workspace. Springboards allow you to view status and schedule information, to configure system settings, to view events, logs, and tasks, to manage users, and to open additional web pages in which you can perform key configuration and administrative tasks within Avamar extended retention. Storage Management System The Avamar extended retention software component that manages the library and tape media. Workspace A web page in the Avamar extended retention user interface that contains springboards that are used to perform specific tasks. Currently, the user interface provides three workspaces: Administration, Avamar Extended Retention, and My Workspace.
Operational best practices

The following best practices provide tips for helping to ensure the most efficient operation of the Avamar extended retention system.
Creating an administrative user account

The first time you log in to the Avamar Extended Retention application, you have to provide credentials for the super user account, suser. This account should be reserved for performing administrative activities only, such as dealing with emergencies and lockouts. We recommend that, after you have logged in as suser, you immediately create a new user account and assign all available roles to the user with the exception of the EMC Support role, which is for internal purposes only. Instructions for creating user accounts and assigning roles are provided in Creating a user account on page 33 and in Editing a user account on page 34.
Exporting backups to tape

Make sure that the export policy schedules line up with the Avamar backups in such a way that exports to tape happen only once after a backup is executed. Instructions for creating export policies are provided in Creating an export policy on page 93. After you create an export policy, run it once manually, and verify that the expected number of jobs are running.
Operational best practices
17
Introduction
To verify the expected number of jobs: 1. Open the Task Viewer. 2. When the export policy shows as being in Active state, click the information bubble icon next to it and make sure that the number of jobs running and waiting match what you expect. If the number is not what you expect, one option is to increase the number of maximum jobs that can run in parallel. This setting is under System Properties in the Media Access node tab on the Configuration springboard. However, be aware that increasing this number directly impacts the performance of the external grids. Do not run exports during maintenance or blackout windows that are scheduled on the external Avamar servers. Always make sure that the library has labeled media available for exports.
Labeling tape volumes

Label at least two tape volumes as bootstrap tapes. Instructions for labeling bootstrap tapes are provided in Labeling volumes on page 81. Labeling tapes can take time. After initiating a request to label a tape, verify that it has been labeled as follows: 1. Open the Event Viewer and wait for the Successfully labeled volume xxx event to appear. 2. In the Media Management page, make sure that the newly labeled tape shows as being labeled in the Volumes panel. (Volumes that have not been labeled have unlabeled in the Volume Name column.)
Creating disaster recovery images

Ask the administrator to set up a cron job to create a disaster recovery image automatically when the system is not busy with other tasks, such as exports and imports. Recovery images should be created regularly to ensure that the most current data possible can be recovered when needed. Instructions for creating a recovery image are provided in Creating a disaster recovery image on page 134.
Clearing the browser cache before logging in for the first time
If you have re-installed Avamar extended retention, delete the browser cache before logging in to the new installation for the first time.
18
CHAPTER 2 Getting Started

The following topics describe how to log in to the Avamar Extended Retention user interface. They also describe the workspaces that are available, what they are for, and how to access them:

Supported browsers................................................................................................ What to do the first time you use Avamar extended retention .................................. Logging in for the first time...................................................................................... The Administration workspace ................................................................................ Customizing My Workspace..................................................................................... The Avamar Extended Retention workspace............................................................. Using online help .................................................................................................... Logging out.............................................................................................................
20 20 20 23 27 27 29 30
Getting Started
19
Getting Started
Supported browsers
The Avamar extended retention application has been tested using the following web browsers:

Windows Internet Explorer Mozilla Firefox Google Chrome
Refer to the EMC Avamar Compatibility and Interoperability Matrix for supported browser versions.
What to do the first time you use Avamar extended retention

The first time you use the Avamar extended retention feature, perform the following tasks in the order shown below: 1. Create a disaster recovery image of the Avamar extended retention system as described in Creating a disaster recovery image on page 134. 2. Log in to the Avamar Extended Retention framework, and set up the lockbox password and the framework administrator account as described in Logging in for the first time. 3. In the Administration workspace, create at least one user and assign administrator roles to the user as described in Creating a user account on page 33 and in Editing a users roles on page 37. 4. Access the Avamar Extended Retention workspace, and open springboards as described in The Avamar Extended Retention workspace on page 27 and in Opening Avamar Extended Retention springboards on page 64. 5. Label volumes in the library as described in Labeling volumes on page 81. 6. Create an export policy as described in Creating an export policy on page 93. After you have created export policies and the exports are running, you can begin monitoring events and tasks, and browsing and importing Avamar backups.
Logging in for the first time

To log in to the Avamar extended retention: 1. Open a web browser and access the following URL:
https//:media_access_node_IP_address:7443/imf.action
where media_access_node_IP_address is the IP address of the Media Access node on which the Avamar extended retention feature is running. The first time you log in to the extended retention feature, you must set up the lockbox password and create the framework administrator account.
20
Getting Started
2. In the Setup Lockbox Password dialog box, type a lockbox password.
3. Type the password again to confirm it, and click Save Lockbox Changes. The Create Framework Admin Account dialog box appears. 4. In the Create Framework Admin Account dialog box, type the name, email address, and password for the Avamar extended retention framework administrator account, suser.
The administrator, suser, will use this password to log in to the Avamar extended retention application. Additional users can be created from within the Administration workspace. 5. Click Save Administrator Account. The EMC Avamar Extended Retention login screen appears.
Logging in for the first time
21
Getting Started
6. In the EMC Avamar Extended Retention login screen, type suser in the User Name box, and the password that was specified in step 4 in the Password box.
7. Click Login. The Administration workspace appears. See The Administration workspace on page 23 for instructions on using the workspace.
Login failures
If you enter incorrect login information, the following Error appears.
Click OK and type the correct password in the Password box. If you exceed three login tries without entering the correct login information, an Error dialog box is displayed.
Click OK, and contact the administrator to unlock the account. Each failed login attempt creates a warning security event.
22
Getting Started
Session timeouts
The amount of time a logged-in session remains active depends upon the session timeout setting. (The default setting is 45 minutes.) No notification is displayed when a session times out; however, you will not be able to interact with the user interface after it has timed out. If the session times out, you must log back in to the Avamar extended retention application.
The Administration workspace

After you login, you see the Administration workspace in the EMC Avamar Extended Retention page. The Administration workspace initially contains the springboards that are displayed by default as shown in the following figure.
23
Getting Started
The Administration workspace also contains two tabs stacked vertically along the left side:
The WORKSPACES tab contains Avamar Extended Retention, My Workspace, and Administration. The TOOLBAR tab displays an icon of the active workspace and a checklist of available springboards. When you select a springboard in the list, it is displayed in the workspace.
The list of springboards available on the TOOLBAR tab depends on the roles assigned to the user.
Accessing available workspaces

The WORKSPACES tab opens and closes horizontally by clicking it. The WORKSPACES tab contains icons for My Workspace, Administration, and Avamar Extended Retention.
A workspace provides screen real estate for placing springboards. You can customize workspaces by adding or removing springboards, or by copying springboards to My Workspace.
Administration workspace
The Administration workspace contains springboards that let you perform a number of administrative tasks. The springboards and the tasks that you can perform are described in detail in Using the Administration Workspace on page 31.
Avamar Extended Retention workspace

The Avamar Extended Retention workspace contains springboards that let you perform all of the tasks associated with managing the library media, and exporting and importing Avamar backups. The springboards and the tasks that you can perform are described in detail in Using the Avamar Extended Retention Workspace on page 63.
24
Getting Started
My Workspace
My Workspace is a user-defined workspace. Initially, My Workspace contains three rectangles, which represent drop zones for springboards. My Workspace provides an area for you to organize frequently-used springboards for easy access.
Adding and removing springboards

The TOOLBAR tab opens and closes horizontally when you it. When the TOOLBAR tab is open, it displays the icon for the active workspace and the Springboards list.
The Springboards list enables you to add or remove springboards to or from a workspace. The roles for the current user determine what springboards are available in the Springboards list. To add a springboard to a workspace: 1. Select the WORKSPACES tab, and click a workspace. 2. In the workspace, expand the TOOLBAR tab, and click the checkbox preceding the springboard that you want to use. The springboard is added to the workspace. To remove a springboard from a workspace: 1. Select the WORKSPACES tab, and click a workspace. 2. In the workspace, select the TOOLBAR tab, and clear the checkbox preceding the springboard that you want to remove. The springboard is removed from the workspace.
25
Getting Started
Moving springboards within a workspace

You can move a springboard to another location within a workspace by dragging and dropping it onto another springboard or onto a valid drop zone. (Drop zones are represented by dotted-line rectangles.) To move a springboard: 1. Click and hold the mouse cursor on the springboard's title bar. 2. Drag the springboard to a valid drop zone and drop it by releasing the mouse button. The springboard appears as a transparent rectangle as it is moved, and the mouse cursor changes to a icon to indicate an invalid drop zone.
Displaying springboards in a workspace

You can display any number of available springboards in a workspace. The list of available springboards is located in the TOOLBAR tab. To add the springboard back to a workspace: 1. Click the TOOLBAR tab. 2. Click the checkbox next to the springboard that you want to display. The springboard appears in the workspace.
Hiding springboards in a workspace

The springboards in each workspace contain a hide from workspace right corner. To hide a springboard in a workspace: 1. Open the workspace in which you want to hide a springboard. 2. Click the hide from workspace icon. icon in the top
The springboard no longer displays in the workspace.
26
Getting Started
The Avamar Extended Retention workspace

The Avamar Extended Retention workspace is where you manage the library media, and export and import Avamar backup data to and from tape. Detailed instructions for using this workspace are provided in Using the Avamar Extended Retention Workspace on page 63. To access the Avamar Extended Retention workspace: 1. Click the WORKSPACES tab. The WORKSPACES tab slides out.
2. In the WORKSPACES tab, click Avamar Extended Retention. The Avamar Extended Retention workspace appears.
By default, the Import & Restore, Media Management, and Scheduled Exports springboards are already open. 3. Click the TOOLBAR tab, and select other springboards that you want to view in the workspace.
Customizing My Workspace
You can customize My Workspace by copying springboards from other workspaces, and by adding springboards to the Springboards list.
Copying springboards from other workspaces to My Workspace

Each springboard in the Administration and Avamar Extended Retention workspaces contains a house icon in the upper right corner.
The Avamar Extended Retention workspace
27
Getting Started
To copy a springboard to My Workspace, click the house
icon on the springboard.
The springboard now appears in both my My Workspace and in the active workspace.
Adding springboards to the Springboards list in My Workspace

To display springboards in My Workspace: 1. Select the WORKSPACES tab, and then click My Workspace. The My Workspace screen appears. 2. Select the TOOLBAR tab.
3. Below Springboards, click [edit]. The My Workspace Springboards dialog box appears.
4. In the Workspace list, select Administration or Avamar extended retention. A list of springboards available for the selected workspace appears in the Available Springboards panel. 5. Select or clear checkboxes next to the springboard names: To include a springboard in the workspace's Springboards list, select the checkbox preceding the springboard name. To exclude a springboard from the workspace's Springboards list, clear the checkbox preceding the springboard name. 6. Repeat steps 4 and 5 to edit the Springboards list for the other workspace, or if finished, continue to step 7.
28
Getting Started
7. Click OK to save the changes, or click Cancel to quit. The Springboards list is updated accordingly.
Removing springboards from the Springboards list in My Workspace

To remove springboards from the Springboards list for My Workspace: 1. Select the WORKSPACES tab, and then click My Workspace. The My Workspace screen appears. 2. Select the TOOLBAR tab. 3. In the Springboards list, click the X icon next to the springboard.
An Alert dialog box appears. 4. Click OK to remove the springboard from the Springboards list, or click Cancel to quit.
Using online help

Online help for Avamar extended retention is available in the user interface. You can open the entire help system, or you can open help topics that are specific to each springboard and page.
Avamar Extended Retention online help

To view the entire Avamar Extended Retention online help system: 1. Click the question mark icon located in the upper right corner of the workspace.
Using online help
29
Getting Started
The menu shown in the following figure opens.
2. Select an option from the menu: The Avamar Extended Retention Help link opens the online help for the application. The About EMC Avamar Extended Retention link opens a dialog box that contains copyright and version information about Avamar extended retention.
Springboard and page-level help

To view springboard and page-level online help:
Click the question mark icon in the upper right corner of a springboard to see a help topic that describes that springboard.
Click the question mark icon in the upper right corner of a page (for example, the Export Policy Management page), and select the page name to display a topic that explains how to perform the tasks that are available on that page.
Logging out
To log out of the Avamar Extended Retention interface, click the door icon located in the upper right corner of the workspace.
30
CHAPTER 3 Using the Administration Workspace

The following topics describe the tasks that you can perform in the Administration workspace:

User management................................................................................................... Role management ................................................................................................... User profile management ........................................................................................ System configuration .............................................................................................. System events ........................................................................................................ Tasks ...................................................................................................................... Security events ....................................................................................................... Log information.......................................................................................................
32 36 39 42 45 51 55 60
31
User management
This topic describes how to manage Avamar extended retention users.
The User Management springboard

The User Management springboard enables an administrator (a user with the Administrator role) to create, edit, and disable user accounts. An administrator also uses the User Management springboard to unlock user accounts for users, who fail to log in after three tries.
Searching for a user

The User Management springboard allows you to search for specific users. The users who match the search criteria are displayed in the User Management springboard. To search for a user: 1. Begin typing the user's last name in the Name box. Only those users whose last names match what you are typing are displayed in the User Management springboard. 2. If you want to include the first name, type a comma and a space after the last name, and begin typing the first name. Only those users whose last and first names match the criteria are displayed in the User Management springboard.
32
Creating a user account

To create a user account: 1. In the User Management springboard, click Create User. The Create User dialog box appears.
Note: Red asterisks indicate required information. 2. In the User Name box, type a unique name. Maximum length is 32 alphanumeric characters. Do not use special characters, or leading or trailing spaces. The username is case insensitive. 3. In the First Name box, type the user's last name. Maximum length is 32 alphanumeric characters. Do not use special characters, or leading or trailing spaces. 4. In the Last Name box, type user's last name. Maximum length is 32 alphanumeric characters. Do not use special characters, or leading or trailing spaces. 5. In the Email Address box, type the user's email address in the standard email format: username@example.com Valid email addresses contain 5 to 64 characters. 6. For Status, select Active to enable the user account, or Inactive to disable it. 7. In the Password box, type a password from 8 to 32 characters. The password must contain at least 8 characters including uppercase and lowercase characters, one numeric character, and one special character from the following characters: ! @ # $ % ^ & * ( ) ? _ < > " : ; ', . / Do not use any of the following characters in a password: Leading or trailing spaces Minus (-), plus (+), or equal (=) The password is case sensitive. Note: For security, passwords are masked by asterisks. 8. In the Confirm Password box, type the password again to confirm it.
User management
33
9. Click OK to create the user account, or Cancel to quit. The new user account appears in the list box. By default, all new user accounts are assigned the User role.
Editing a user account

To edit a user account: 1. In the User Management springboard, type the user's last name or a portion of it in the Name box. The framework tries to match the characters you type to existing last names. 2. Select the user from the list of names. 3. Click Edit User. The Edit User dialog box appears.
Note: Red asterisks indicate required information. The table in Creating a user account on page 33 includes descriptions for each text box. 4. Edit the information. Note: For security, the password field displays a dummy password. 5. Click OK to continue with the edit, or Cancel to close the Edit User dialog box without saving changes.
34
Disabling a user account

You cannot delete a user account from within the application. You can only disable an account. To disable a user account: 1. In the User Management springboard, type the user's last name or a portion of it in the Last Name text box. The framework tries to match the characters you type to existing last names. 2. Select the user from the list of names. 3. Click Edit User. The Edit User dialog box appears. 4. Select Inactive.
5. Click OK to disable the user, or Cancel to close the Edit User dialog box without saving changes.
Unlocking a user account

The framework locks a user's account after the user fails to log in after three attempts. The fourth login attempt and all subsequent logins result in an error message. When this happens, an administrator must unlock the account. To unlock a user account: 1. In the User Management springboard, type the user's last name or a portion of it in the Name box. The framework tries to match the characters you type to existing last names. 2. Select the user from the list of names. 3. Click Edit User. The Edit User dialog box appears with an additional option, Login Status.
User management
35
4. Click the Locked
icon next to Login Status. icon.
The locked icon changes to an unlocked
5. Click OK to unlock the user account, or Cancel to close the Edit User dialog box without saving changes. The Login Status option only appears in the Edit User dialog box when a user's account is locked. After an administrator unlocks the user account, the framework no longer displays the Login Status option in the Edit User dialog box.
Role management
This topic describes how to manage Avamar extended retention user account roles.
The Role Management springboard

The Role Management springboard enables an administrator to add or delete roles to or from a user account.
Roles enable a user to access components and functionality within the application. The types of roles a user is assigned determine which springboards and events the user can access.
Types of roles
The following table contains a one-to-one relationship between Avamar extended retention functions and the required roles.
Table 2 Avamar extended retention functions and required roles (Sheet 1 of 2) Required roles Functions Create or edit users Create or apply images Edit configuration options Edit user roles Launch Event Viewer Launch Security Event Viewer Launch Task Viewer Administrator Yes Yes Yes Yes Yes No Yes Auditor No No No No No Yes No User No No No No Yes No Yes
36
Table 2 Avamar extended retention functions and required roles (Sheet 2 of 2) Required roles Functions Make changes from My Profile springboard View Framework Configuration springboard View Event Summary springboard View Log Information springboard View My Profile springboard View Role Management springboard View Security Events springboard View Task Summary springboard View tasks in Task Viewer View threat level View User Management springboard Administrator Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Auditor Yes No No No Yes No Yes No No Yes No User Yes No Yes No Yes No Yes Yes Yes Yes No
Editing a users roles

Only users with the Administrator role can edit a users roles. You can edit the roles a user has for the framework and for Avamar Extended Retention. To edit a users role: 1. In the Role Management springboard, select the user whose roles you want to edit. 2. Click Edit User Roles.
The Edit Role Assignments dialog box appears in the Framework view, which displays the Framework roles that are available.
Role management
37
Note: The EMC Support role is to be used by EMC Support only. Do not select this role.
3. Select the component, either Framework or Avamar Extended Retention. The roles for Avamar Extended Retention are shown in the following figure.
4. Select or clear checkboxes as needed to edit the users roles. When you clear a checkbox, the role is removed from the user. 5. Click OK to add or delete the roles for the selected user, or Cancel to close the Edit Role Assignments dialog box without saving changes.
38
Generating a user role report

The User Role Report displays user information, including the roles that are assigned to each user. To generate a user role report, click Generate Role Report in the Role Management springboard.
The report opens in a new browser tab if you are using tabs or in a new browser window if you are not. An example report is shown below.
User profile management

This topic describes how to manage a user's profile. To manage a users profile, you must be logged in as that user.
The My Profile springboard

The My Profile springboard enables you to make changes to a user's profile.
Note: You must be logged in to the specific user account to make changes to a user's profile.
39
Changing a user name or email address

To change a user's name or email address: 1. In the My Profile springboard, select Change information. The Change Information dialog box appears.
Note: Red asterisks indicate required information. 2. In the First Name box, type the first name. Do not use special characters, or leading or trailing spaces. Maximum length is 32 alphanumeric characters. 3. In the Last Name box, type the last name. Do not use special characters, or leading or trailing spaces. Maximum length is 32 alphanumeric characters. 4. In the Email Address box, type the email address in the standard email format: username@example.com Valid email addresses contain 5 to 64 characters 5. Click OK to commit the changes, or Cancel to close the Change Information dialog box without saving changes.
Changing a password
To change a password: 1. In the My Profile springboard, select Change password. The Change Password dialog box appears.
Note: Red asterisks indicate required information. 2. Type the old password in the Old Password text box. 3. Type a new password in the New Password text box. The password must contain 8 to 32 characters, including one numeric character, lowercase and uppercase characters, and one special character from the following character set: !@#$%^&*()?_<>":;',./
40
Do not use any of the following characters in a password: Leading or trailing spaces Minus (-), plus (+), or equal (=) The password is case sensitive. 4. Retype the password in the Confirm Password text box. For security, the password is masked by asterisks. 5. Click OK to commit the changes, or Cancel to close the Change Password dialog box without saving changes.
Changing email message settings

To change email message settings: 1. In the My Profile springboard, select Change message settings. The Edit Message Settings dialog box appears.
2. In the Edit Message Settings dialog box, select Framework or Avamar extended retention from the drop-down list. 3. Select one or more message types. The types of messages that you select determine the type of messages sent to the email account. 4. Repeat steps 2 and 3 to set message setting for another component, or if finished, continue to step 5. 5. Click OK to commit the changes, or Cancel to close the Edit Message Settings dialog box without saving changes.
41
System configuration
This topic describes how to configure system and message settings in the Avamar Extended Retention Framework.
The Framework Configuration springboard

The Framework Configuration springboard configures the framework system settings and message settings.
This springboard contains two expandable and collapsible panels (represented by gray horizontal bars):
The Systems Settings panel includes settings for log levels, a session's timeout interval, and the maximum number of acknowledged events. The Message Settings panel includes settings for email.
Clicking either panel expands or collapses its contents. The Framework Configuration springboard displays only one panel at a time.
Configuring system settings

To configure system settings: 1. In the Framework Configuration springboard, click the System Settings panel. The System Setting panel opens. 2. In the Log Level list, select the level of logging for the framework: Debug reports all types of system activities. Setting the log level to Debug creates large log files. Set Debug only when debugging problems with the framework. Info reports informational messages only. Warning (the default setting) reports conditions in the framework that might results in an operational failure. Severe reports conditions in the framework for which an operation or component require immediate attention in order to continue working properly. Critical reports conditions in the framework for which an operation or component has failed.
42
3. For Session Timeout, select the amount of time before the framework logs out an inactive user. Session timeouts range from 1 to 9999 minutes with a default of 45 minutes. No notification is displayed when a session times out; however, the user will not be able to interact with the framework's interface after it has timed out. If a session times out, the user must log back in to the Avamar Extended Retention framework. 4. For Max Ack. Events, select the number of acknowledged events to retain in the events database. Acknowledged events range from 100 to 9999 with a default of 2000. If the number of acknowledged events exceeds the Max Ack. Events setting, the framework deletes the oldest events in the events database to manage the size of the events database. 5. Click Apply. The Configuration dialog box appears. 6. Click OK to acknowledge the Configuration dialog box.
Enabling and disabling message settings

To enable message settings: 1. In the Framework Configuration springboard, click the Message Settings panel. The Message Settings panel opens. 2. To enable the framework server to send email to users, select Enable Email. The SMTP Server and From Email boxes appear.
3. In the SMTP Server box, type the appropriate Simple Mail Transfer Protocol (SMTP) server address. The SMTP server address can be an IP address, a valid fully qualified name (FQN), or a Domain Name System (DNS) address. You can type a maximum of 255 characters. 4. In the From Email box, type the appropriate email address in the standard email format: username@example.com The From Email box accepts a maximum of 255 characters. 5. Click Apply.
System configuration
43
The Configuration dialog box appears. 6. Click OK to acknowledge the Configuration dialog box. To disable message settings: 1. Clear the Enable Email checkbox. 2. Click Apply. 3. Click OK to in the Framework Configuration message.
Enabling SNMP
Simple Network Management Protocol (SNMP) is an "Internet-standard protocol for managing devices on IP networks." It is used mostly in network management systems to monitor network-attached devices for conditions that warrant administrative attention.1 In Avamar extended retention, any event that is visible in the Event Viewer will generate an SNMP trap. To configure SNMP, you must enable it in the Framework Configuration springboard, and then configure registered targets for the SNMP traps. See Configuring SNMP traps on page 121 for instructions on setting traps. This section describes how to enable SNMP in the Framework Configuration springboard. To enable SNMP: 1. In the Framework Configuration springboard, click the Message Settings panel. The Message Settings panel opens. 2. Select Enable SNMP.
3. Click Apply. 4. Click OK when you see the message that the configuration changes were successfully applied.
1. http://en.wikipedia.org/wiki/Simple_Network_Management_Protocol#cite_note-ESNMP-0 44
System events
This topic describes the Event Summary springboard and how to use the Event Viewer.
The Event Summary springboard

The Event Summary springboard displays a summary of system events and launches the framework Event Viewer. The Event Summary springboard and the framework Event Viewer automatically refresh their contents every 30 seconds.
The Event Summary springboard displays event notifications by using a heatpad. The following figure illustrates all of the possible event colors.
The top bar shows a total of 52 event notifications. The heatpad shows the distribution of the 52 events into four categories:

Red for critical event notifications. Orange for severe event notifications. Yellow for warning event notifications. Blue for informational event notifications.
Note: Acknowledged events are not included in the totals. When there are no unacknowledged events, the top bar contains the text, 0 Event Notifications and the bottom bar is solid blue and contains a 0 (zero).
Viewing event details in the Event Viewer

System event details are provided in the Event Viewer. To open the event viewer, click Launch Event Viewer in the Event Summary springboard. The Event Viewer displays only events for which a user has roles to view. Depending on how the browser is set up, the Event Viewer opens in a separate browser window or in a separate browser tab. Note: The time displayed in the Event Viewer is in the time zone in which the Media Access node is running. If the browser is running in a different time zone, you will notice the discrepancy in the viewer.
System events
45
The Event Viewer

The Event Viewer contains six icons and several columns that display details about the events.
The icons are described in the following table.

Table 3 Event Viewer icon descriptions (Sheet 1 of 2) Click this icon: To perform this task: Update the contents on the page with new events that have occurred.
Add or edit an event filter.
Remove current filter.
Acknowledge selected events.
Select all events. After clicking this icon, it changes to the Deselect all events icon.
46
Table 3 Event Viewer icon descriptions (Sheet 2 of 2) Click this icon: To perform this task: Deselect all events. After clicking this icon, it changes back to the Select all events icon.
Export events to CSV file.
The columns in the Event Viewer are described in the following table.
Table 4 Event Viewer column descriptions Column Message Description Lists all event messages. Click the Message column heading to sort events alphabetically. To alternate between ascending and descending alphabetical order, click the Message column heading again. Lists severity icons and labels. Click the Severity column heading to sort events by severity. To alternate between ascending and descending alphabetical order, click the Severity column heading again. Lists the time the event occurred. Click the Time column heading to sort events by time. To alternate between ascending and descending order, click the Time column heading again. Contains a balloon icon. Click the balloon icon to display event details in a pop-up window. Pop-up windows combine the information from the Message, Severity, Time, and Component columns into a quick-view summary. Contains a checkbox. Click an event's checkbox to select an event or to clear a selected event.
Severity
Time
Details
Ack
Note: You can resize the table columns by clicking and dragging the vertical lines between the columns to the preferred width.
Updating events
The information in the Event Viewer updates when you:

Launch the Event Viewer. Click the Refresh event viewer Add a filter.
icon.
By default, the information in the Event Viewer is updated every 30 seconds.
System events
47
The icon to the right of the taskbar displays the status for the information.
Table 5 Event Viewer status icon descriptions Icon Description Indicates that all events in the table are current.
Indicates that events in the table are not current.
Filtering events
To filter events: 1. In the Event Viewer, click the Add or edit an event filter The Event Filter dialog box appears. icon on taskbar.
2. Select filter criteria. The filter criteria in the Event Filter dialog box are described in the table following this procedure. 3. If you select Between the following times: a. Click the date field to display the calendar. b. Use the navigational arrows to select a month, and then select a date. c. In the time field, type a time using the standard format, hh:mm. d. Use the navigational up/down arrows to select AM or PM. e. Repeat steps a through d to set an end date and time. 4. Click OK to apply the filter criteria or Cancel to quit. The Event Viewer table shows events based on the filter criteria you specified.
48
5. Click the Remove event filter
icon to clear filter criteria.
The Event filter criteria are described in the following table.

Table 6 Event filter criteria panels Panel Severities Criteria Select one or more types: Critical displays critical events. Severe displays severe events. Warning displays warning messages. Informational displays informational messages. Acknowledged Select a type of acknowledgment: Un-acknowledged displays all unacknowledged events. Acknowledged displays all acknowledged events. Both displays both unacknowledged and acknowledged events. Date Range Select a date range: All displays all events. Occurring within the last hour displays events within the last hour. Occurring within the last day displays events within the last day (24 hours). Between the following times displays events based on a beginning and ending date and time.
Acknowledging events
To acknowledge events: 1. In the Event Viewer, select events by clicking checkboxes in the Ack column: To select all events, click the Select all events To clear all events, click the deselect all events 2. Click the Acknowledge selected events icon. icon. icon.
The framework removes acknowledged events from the Event Viewer table.
Viewing details for an event

To view event details: 1. In the Event Viewer, click the balloon The Event Detail window appears. 2. Click the close icon to close the Event Detail window. icon in the Details column.
System events
49
Exporting events to a CSV file

You can export system events in CSV format so that you can view them in an application that can display CSV files, such as Microsoft Excel. To export the events to a CSV file: 1. Click the Export events to CSV file icon.
2. In the Opening event_export.csv dialog box, select an application in which to open the file, or save the file.
An example CSV file opened in Microsoft Excel is shown in the following figure.
50
Tasks
This topic describes the Task Summary springboard and how to use the Task Viewer.
The Task Summary springboard

The Task Summary springboard displays a summary of the number of tasks driven by users and by the framework's scheduler component.
The Launch Task Viewer button opens the Task Viewer, which displays only tasks for which a user has the appropriate role to view.
Viewing task details in the Task Viewer

Task details are provided in the Task Viewer. To open the Task Viewer, click Launch Task Viewer in the Task Summary springboard. Depending on how the browser is set up, the Task Viewer opens in a separate browser window or in a separate browser tab. Note: The Start Time and End Times displayed in the Task Viewer are in the time zone in which the Media Access node is running. If the browser is running in a different time zone, you will notice the discrepancy in the viewer.
Tasks
51
The Task Viewer

The Task Viewer contains three icons and several columns that display task details.
The icons in the Task Viewer are described in the following table.
Table 7 Task Viewer icon descriptions Click this icon: To perform this task: Update the contents on the page with the current status of tasks.
Add or edit a task filter.
Remove the current task filter.
52
The columns in the Task Viewer are described in the following table.
Table 8 Task Viewer table column descriptions Column Name Description Lists the task's name. Click the Names column heading to sort tasks alphabetically. To alternate between ascending and descending alphabetical order, click the Names column heading again. Provides a short description of the task. Click the Description column heading to sort tasks alphabetically by the description. To alternate between ascending and descending alphabetical order, click the Description column heading again. Provides details about the current phase or step for the task. Click the Current Step column heading to sort tasks alphabetically by current step. To alternate between ascending and descending alphabetical order, click the Current Step column heading again. Displays the current state of the task. Possible states are: Active Completed Failed Scheduled Canceled Click the State column heading to sort tasks alphabetically by state. To alternate between ascending and descending alphabetical order, click the State column heading again. Shows the progress of active, canceled, or failed task by using a color-coded bar: Active tasks use a green progress bar. Completed tasks use a blue progress bar. Canceled and failed tasks use a red progress bar. Shows the date and start time of a task. The framework uses the standard date and time format: yyyy-mm-dd hh:mm:ss. Shows the date and time a task completed. The framework uses the standard date and time format: yyyy-mm-dd hh:mm:ss. Contains a balloon icon. Click the balloon icon to display the Task Details pop-up window. Pop-up windows combine the information from the Name, Description, and Component columns into a quick-view summary.
Description
Current Step
State
% Complete
Start Time End Time Details
Note: You can resize the table columns by clicking and dragging the vertical lines between the columns to the preferred with.
Tasks
53
Filtering tasks
The Task Filter button in the Task Viewer opens the Task Filter dialog box, which lets you select specific tasks to display in the Task Viewer. To filter tasks in the Task Viewer: 1. Click the task filter icon on the taskbar in the Task Viewer.
The Task Filter dialog box appears.
The filter criteria in the Task Filter dialog box are described in the table following this procedure. 2. Select filter criteria. 3. If you select Between the following times: a. Click the date field to display the calendar. b. Use the navigational arrows to select a month, and then select a date. c. In the time field, type a time using the standard format, hh:mm. d. Use the navigational up/down arrows to select AM or PM. e. Repeat steps a through d to set an end date and time. 4. Click OK to apply the filter criteria or Cancel to quit. The Task Viewer displays events based on the filter criteria you specified. 5. If you want to clear the filter criteria, click the Remove the current task filter icon.
54
The task filter criteria are described in the following table.

Table 9 Task filter criteria Panel Task State Criteria Select one or more types of tasks to display:
Active displays active tasks. Completed displays tasks that have completed. Failed displays tasks that have failed. Scheduled displays tasks that are scheduled. Canceled displays tasks that have been stopped.
Date Range Specifies the date range: All displays all tasks regardless of a date range. Occurring within the last hour displays tasks that started within the last hour. Occurring within the last day displays tasks that started within the last day (24 hours). Between the following times displays tasks based on a beginning and ending date and time.
Security events
This topic describes the Security Events springboard and how to use the Security Event Viewer.
The Security Events springboard

The Security Events springboard uses color-coded graphics to show the current security threat level in the system.
The framework uses five colors to categorize threat levels:

Green for a low threat level Yellow for a medium threat level Orange for a high threat level Red for a critical threat level Gray for an unknown threat level (the server may be down)
The current threat level is synonymous with the most critical security threat present in the system. For example, if 99 out of 100 security events are informational security events, and 1 is a critical security event, the framework categorizes the threat level as high. The highest, or most critical event, determines the current threat level in the framework. Using color makes it easy to quickly check the system's current threat level.
Security events
55
Viewing event details in the Security Event Viewer

Security event details are provided in the Security Event Viewer. To open the event viewer, click Launch Security Event Viewer in the Security Events springboard. Depending on how the browser is set up, the Security Event Viewer opens in a separate browser window or in a separate browser tab. Note: The time displayed in the Security Event Viewer is in the time zone in which the Media Access node is running. If the browser is running in a different time zone, you will notice the discrepancy in the viewer.
The Security Event Viewer

The Security Event Viewer contains icons and several columns that display details about security events.
The Security Event Viewer icons are described in the following table.
Table 10 Security Event Viewer icons (Sheet 1 of 2) Click this icon: To perform this task: Update the contents on the page with new events that have occurred. Add or edit an event filter.
Remove event filter.
Archive selected security events.
Delete selected security events.
Select all security events. After clicking the icon, it changes to the deselect all security events icon.
56
Table 10 Security Event Viewer icons (Sheet 2 of 2) Click this icon: To perform this task: Deselect all security events. After clicking this icon, it changes back to the Select all security events icon.
Reset threat level.
The columns in the Security Event Viewer are described in the following table.
Table 11 Security Event Viewer column descriptions Column Message Description Lists all security event messages. Click the Message column heading to sort security events alphabetically. To alternate between ascending and descending alphabetical order, click the Message column heading again. Lists severity icons and labels. Click the Severity column heading to sort security events by severity. To alternate between ascending and descending alphabetical order, click the Severity column heading again. Lists the time the security event occurred. Click the Time column heading to sort security events by time. To alternate between ascending and descending order, click the Time column heading again. Lists the user account associated to the security event. Contains an information icon. Click the information icon to display security event details in a pop-up window. Pop-up windows combine the information from the Message, Severity, Time, and Component columns into a quick-view summary. Contains a checkbox. Click a security event's checkbox to select a security event or to clear a selected security event.
Severity
Time
User Details
Select
Note: You can resize the table columns by clicking and dragging the vertical lines between the columns to the preferred with.
Security events
57
Filtering security events

To filter security events: 1. In the Security Event Viewer, click the Add or edit an event filter taskbar. The Security Event Filter dialog box appears. icon on the
2. Select filter criteria. The filter criteria in the Security Event Filter dialog box are described in the table following this procedure. 3. If you select Between the following times: a. Click the date field to display the calendar. b. Use the navigational arrows to select a month, and then select a date. c. In the time field, type a time using the standard format, hh:mm. d. Use the navigational up/down arrows to select AM or PM. e. Repeat steps a through d to set an end date and time. 4. Click OK to apply the filter criteria or Cancel to quit. The Security Event Viewer table shows events based on the filter criteria you specified. 5. Click the Remove event filter icon to clear filter criteria.
58
The security event filter criteria are described in the following table.
Table 12 Security Event Viewer filter criteria Panel Severities Criteria Select one or more types of security events to display: Critical displays critical security events. Severe displays severe security events. Warning displays warning security messages. Informational displays informational security messages. Date Range Specifies the date range: All displays all security events regardless of a date range. Occurring within the last hour displays security events within the last hour. Occurring within the last day displays security events within the last day (24 hours). Between the following times displays security events based on a beginning and ending date and time.
Archiving security events

To archive security events: 1. In the Security Event Viewer, click the checkbox for each security event to archive. Note: Click the Select all events 2. Click the Archive selected events An informational dialog box appears. 3. In the dialog box, click OK to archive the security events, or Cancel to quit. The security events are written to the SecurityArchive.xml file, which is located in a directory on the Media Access node. The directory location is specified by the <archiveLocation></archiveLocation> XML tags in the /opt/EMC/IMFSecurityLogger/config/SecurityLog.config file. icon to select all security events. icon.
Deleting security events

To delete security events: 1. In the Security Event Viewer, click the checkbox for each security event to delete. Note: Click the Select all events 2. Click the Delete selected events An informational dialog box appears. Note: Deleting a security event permanently deletes it from the Security Events database. Alternatively, save the event to the archive file (SecurityArchive.xml). See Archiving security events on page 59. icon to select all security events. icon.
Security events
59
3. Click OK to delete the security events, or Cancel to quit.
Resetting security threat level

After you address security events, reset the threat level setting. To do this, click the Reset threat level icon in the Security Event Viewer.
Log information
This topic describes the Log Information springboard, how to view logs, and how to save log files.
The Log Information springboard

Only users with the Administrator role have access to the Log Information springboard. The Log Information springboard enables you to:

Save log files for framework applications View a list of log files and details about the log files for each framework application
When you first notice a problem with the software, you can use the Log Information springboard to save the log file for that application. The save operation captures only the activity relevant to the specific time.
60
Viewing detailed log information in the Log Viewer

To view log information: 1. In the Log Information springboard, select a component, and click Launch Log Viewer. The Log Viewer opens in a separate browser window or in a separate browser tab, depending on how you have set up the browser.
The Log Viewer uses a tree hierarchy to display details about different components within the selected application. 2. In the Components panel, click the arrow next to the component name to display the hosts on which the component is running. 3. Select the host for which you want to see details. Information about the host and its logs is displayed in the Details panel. The following table describes each column in the Details panel.
Table 13 Details panel column descriptions Column Host Key Value Name Location Size Modified Description The fully qualified domain name of the host on which the component is running. The column heading contained in the server database. The value that corresponds to the Key. The name of the log file. The location of the log file. The size of the log file. The date and timestamp that corresponds to the last time the log file was modified.
Log information
61
Saving log files

To save a log file: 1. In the Log Information springboard, select an application. 2. Click Save Logs. The following status messages appears in the springboard: Saving Logs... Logs Saved All log files for the selected component are saved to a folder that contains the current date in its name.
62
CHAPTER 4 Using the Avamar Extended Retention Workspace

The following topics describe how to use the Avamar Extended Retention workspace:

Opening Avamar Extended Retention springboards ................................................. 64 Managing library media .......................................................................................... 71 Exporting Avamar backups to tape .......................................................................... 91 Browsing and importing Avamar backups.............................................................. 109 Generating an import and export job history report ............................................... 116

This chapter has been updated with new features that were developed for the 6.1 Service Pack 1 release of Avamar Extended Retention. These features are described under Revision 03 in Revision history on page 8 in the Preface. If you are using version 6.1, which does not include the new features, please use the Online Help for the definitive set of instructions for that version of Avamar Extended Retention.
63
Opening Avamar Extended Retention springboards

The Avamar Extended Retention workspace provides a number of springboards that you use to perform different tasks. By default, the Import & Restore, Media Management, and Scheduled Exports springboards are already open when you access the workspace.
To select other springboards that you want to appear in the Avamar Extended Retention workspace: 1. Click the TOOLBAR tab on the left side of the Avamar Extended Retention workspace. The list of springboards appears.
2. Select the checkbox next to each springboard that you want to appear in the workspace. 3. After you have selected the springboards, click the TOOLBAR tab again to close it. The springboards are described in the following sections:

The Media Management springboard The Scheduled Exports springboard The Import & Restore springboard
64
The Configuration springboard The Recent Events springboard The Task Monitoring springboard The Import & Export Job History springboard
The Media Management springboard

The Media Management springboard displays the library that is managed by Avamar extended retention. Managing library media on page 71 describes how to manage the library and tape media.
The Scheduled Exports springboard

After you have set up the tape media, you can create export policies and begin using the Avamar extended retention feature to export Avamar backups to tape. You create, manage, and execute export policies on the Export Policy Management page, which opens when you click Configure Export Policies on the Scheduled Exports springboard. The springboard also lists the export jobs that are scheduled to run in the next 24-hour period. Exporting Avamar backups to tape on page 91 describes how to create and work with export policies.
The Import & Restore springboard

After you have exported Avamar backups to tape, you can locate specific backups, and import them to the internal Avamar server on the Media Access node. You can also change the retention dates for backups as needed.
65
The Browse Exported Backups button on the Import & Restore springboard opens the Backup Browse/Import page, where you browse and import Avamar backups. Optionally, on the springboard itself, you can filter backups by Avamar server and date range before accessing the Backup Browse/Import page. Or, if you prefer, you can specify filter criteria after you access the page. Browsing and importing Avamar backups on page 109 describes how to locate and import Avamar backups.
The Configuration springboard

The Configuration springboard displays information about the Avamar servers and the Media Access node. The Avamar Servers tab in the springboard displays the Avamar grids that are being used by the extended retention feature.
The Media Access node tab contains two sections: Import Server and System Properties. The Import Server section displays information about the Media Access node.
66
The System Properties section allows you to set the maximum number of jobs that can be run concurrently against the Avamar server. It also allows you to test EMC Call Home.
The Recent Events springboard

The Recent Events springboard lists the 20 most recent events that are associated with the Avamar Extended Retentions Storage Management system, which manages the library and tape media.
The Recent Events springboard displays icons that indicate the severity of each event. These icons are described in the following table.
Table 14 Event severity icons Icon Description Informational event.
Warning event.
Severe event.
Critical event.
67
The Launch Event Viewer button opens the Event Viewer, which contains all of the events in the system. To see the most recent events, go to the last page of the viewer. Click the Details bubble icon to the right of an event to see information about it. Detailed information about the Event Viewer is provided in System events on page 45. You can also click the question mark icon in the upper right corner of the Event Viewer to access online help.
The Task Monitoring springboard

The Task Monitoring springboard displays Avamar extended retention tasks and their current states.
68
To filter the tasks that are displayed in the springboard by state, select a state in the Task State list. The possible task states include All, Scheduled, Running, Completed, Failed, and Canceled. The Task Monitoring springboard displays icons that indicate the type and the state of each task. The icons used to indicate task type are described in the following table.
Table 15 Task type icons Icon Description A backup is being exported to tape.
A backup is being Imported from tape.
The Import server is being cleansed.
The icons used to indicate task state are described in the following table.
Table 16 Task state icons Icon Description The task has completed.
The task is scheduled.
The task is running.
The task was canceled.
The task failed.
The Launch Task Viewer button opens the Task Viewer, which displays all of the tasks. To see the most recent tasks, go to the last page of the viewer. Click the Details bubble icon to the right of a task to see information about it.
69
Detailed information about the Task Viewer is provided in Tasks on page 51. You can also click the question mark icon in the upper right corner of the Task Viewer to access online help.
The Import & Export Job History springboard

The Import & Export Job History springboard lets you generate a report for jobs of a specified type and state that have run within a certain date range.
70
Managing library media

This topic provides the following information:

The Media Management page Working with custom tape pools Working with custom retention periods Labeling volumes Viewing library details Viewing the tape volumes in the library Viewing the backups on a tape volume Ejecting tape volumes Inventorying the contents of the library
The Media Management page

You access the Media Management page by clicking Manage Export Media on the Media Management springboard in the Avamar Extended Retention workspace.
The Media Management page is shown in the following figure. This page is where you create and edit custom pools and retention periods, manage the library and drives, and label volumes for export and bootstrap purposes.
You should see only one library in the Avamar Extended Retention workspace.
71

If you need to add or remove a library drive after the system has been configured, you must contact EMC Professional Services.
Working with custom tape pools

Avamar Extended Retention uses tape pools to organize the volumes on which an export policys backups will be stored. From the Media Management page, you can create custom tape pools that can be assigned to export policies. You can also edit and delete custom tape pools as necessary. To create, edit, and delete custom tape pools, click the expand (+) button beside Pools in the Media Management page as shown here.
The Pools panel expands. Two default system pools exist: Avamar Tape and Default. The Avamar Tape pool contains volumes that have not been assigned to another pool, and the Default pool contains bootstrap tapes. You cannot edit or delete the system pools.
Any custom tape pools that you create will also be listed in the Pools panel. The following sections describe how to create, edit, and delete custom tape pools, and how to view the details of and the volumes contained in any pool.
72
Viewing the details of a tape pool

To view the details about a tape pool, select the pool in the list. The Pool Details panel opens underneath the list.
Viewing the volumes in a tape pool

In the Pools panel, select the pool whose volumes you want to see. The volumes contained in the pool are displayed in the Volumes panel on the right-hand side of the Media Management page.
Creating a custom tape pool

To create a custom tape pool: 1. In the Pools panel, click Create Pool.
73
The Create Custom Tape Pool dialog box appears.
2. Type a name for the pool in the Name box. 3. Leave the Enabled box checked if you want to be able to assign volumes to this pool. 4. Optionally, select a period in the Retention Period list. You can use one of the default retention periods or a custom one that you have created. Instructions for creating custom retention periods are provided in Working with custom retention periods on page 77. Note: The retention period that you assign to a pool takes precedence over any retention period that is defined for an export policy. Therefore, if you assign a pool to an export policy, the pools retention period will be used. Conversely, if the pool does not have a retention period, the export policys retention will be used. 5. Optionally, type some information about the pool in the Comment box.
74
6. Click Create Tape Pool.
7. Click OK when you see the Success message. The new tape pool appears in the list of pools.
Editing a custom tape pool

You can edit the retention period and comments only for custom tape pools. You cannot edit the name of a pool, and you cannot edit the Avamar Tape and Default pools. To edit the retention period or comments for a custom tape pool: 1. In the list of pools, select the pool that you want to edit, and click Edit Pool.
75
The Edit Tape Pool dialog box appears.
2. Modify the Retention Period and Comment entries as needed. 3. Click Edit Tape Pool. 4. Click OK when you see the Success message.
Deleting a custom tape pool

You can delete only custom tape pools that do not contain any volumes. You cannot delete the Avamar Tape and Default pools. To delete a custom tape pool: 1. In the list of pools, select the empty pool that you want to delete, and click Delete Pool.
2. Click Yes when you are asked to confirm the deletion. 3. Click OK when you see the Success message. The pool is removed from the list of tape pools.
76
Working with custom retention periods

Avamar Extended Retention uses retention periods to control how long the backups that have been exported to tape can be viewed, imported, and restored. Retention periods can be assigned to the backups that are specified in export policies and to custom tape pools. From the Media Management page, you can create custom retention periods that can be assigned to export policies and tape pools. You can delete custom retention periods as necessary. To create and delete custom retention periods, click the expand/retract (+) button beside Retentions in the Media Management page as shown here.
The Retentions panel expands. Twelve default system retention periods exist by default, as shown in the following figure. You can assign these retention periods to custom tape pools and to export policies, but you cannot delete them.
Any custom retention periods that you create will also be listed in the Retentions panel. The following sections describe how to view the details of any retention period, and how to create and delete custom retention periods.
77
Viewing the details of a retention period

To view information about a retention period, select the retention in the list. The Retention Details and Pools panels appear on the right-hand side of the Media Management page. The Retention Details panel provides details about the retention period, and the Pools panel provides information about the tape pools that use the retention period.
Creating a custom retention period

To create a retention period: 1. In the Retentions panel, click Create Retention.
78
The Create Custom Retention Period dialog box appears.
2. Type a name for the retention period in the Name box. 3. Select a number and a duration in the Period lists. 4. Click Create Retention Period.
5. Click OK when you see the Success message. The new retention period appears in the list of retentions.
79
Deleting a custom retention period

You can delete only custom retention periods that are not being used by a tape pool. You cannot delete any of the default system retention periods. To delete a custom retention period: 1. In the Retentions panel, select the custom retention period that you want to delete. 2. Click Delete Retention.
3. Click Yes when you are asked to confirm the deletion. 4. Click OK when you see the Success message. The retention period is removed from the list of retentions.
80
Labeling volumes
You must label the volumes in the library that you want to use as export tapes, and you must also label at least one volume as a bootstrap tape. The bootstrap tape is used for disaster recovery purposes. Note: Labeling media takes time. The Event Viewer states that the labeling is queued; however, the amount of time required to label the media depends on the librarys current activity. To label volumes in the library: 1. In the Media Management page, select the library in the Libraries panel. Volumes in the library that have not been labeled are listed in the Volumes panel as
unlabeled as shown in the following figure.
81
2. Click Label Media.
The Label Media dialog box appears. All of the volumes in the library that have not been labeled are listed.
3. In the Label Media dialog box, select the checkboxes beside the volumes that you want to label for export.
82
4. Under Label for export, select the tape pool in which you want the volumes to be contained.
Note: Instructions for creating tape pools are provided in Working with custom tape pools on page 72. 5. Click Label Media. 6. Click OK when you see the Success message. The Label Media dialog box closes, and the selected volumes are named using the corresponding barcode. 7. In the Media Management page, click Label Media again. 8. In the Label Media dialog box, select at least one volume that you want to use as a bootstrap tape. Note: Bootstrap tapes are put into the Default tape pool, and are used to back up the media management and file databases. In the event you need to recover data, you can perform disaster recovery procedures using these tapes.
83
9. Select Label for bootstrap ("Default" pool), and then click Label Media.
10. Click OK when you see the Success message.
Relabeling volumes to a different tape pool (not recommended)

The Label Media dialog box gives you the ability to relabel a volume into a different tape pool. However, if you do this, be aware of the negative consequences.

If you relabel a volume to a different tape pool, all non-expired backups on that volume will be removed. RELABELING VOLUMES IS NOT RECOMMENDED. To relabel a volume to a different tape pool: 1. In the Media Management page, select the library in the Libraries panel. 2. Click Label Media.
The Label Media dialog box appears. All of the volumes in the library that have not been labeled are listed.
84
3. In the Label Media dialog box, select Display all labeled and unlabeled volumes.
All volumes in the library are listed, and the Pool column is displayed. Volumes with an entry in the Pool column have been labeled into the respective pool. 4. Select one or more volumes that you want to relabel. 5. Select the new pool in the Label for export list.
6. Click Label Media.
85
7. Click Yes when you see the first Relabeling Volume warning message.
8. Click Yes again to reconfirm your decision in the second warning message. 9. Click OK when you see the Success message.
Viewing library details

To view details about the library, select the library in the Libraries panel. Information about the library is displayed in the Library Details panel as shown here.
Library details are described in the following table.

Table 17 Library Details panel columns Detail Name Type Description The name of the library, followed by the fully qualified domain name. The type of library. Values can be NDMP, SILO, SCSI, UNKNOWN.
86
Table 17 Library Details panel columns Detail SCSI Address Description The library's SCSI address: SCSI bus, device ID, and Logical Unit Number respectively. If the library has a Type of Silo, SCSI Address is not shown. The library's status: either ONLINE or OFFLINE. Indicates whether or not the library is being managed by Avamar extended retention: either true or false The library's model. The number of tape drives that the library has. The drives and their statuses are displayed. The number of slots in the library that are used for importing and exporting Avamar backup data.
Status Managed Model Number of Devices Number of Import/Export Slots
Viewing the tape volumes in the library

To view the tape volumes in the library, select the library in the Libraries panel. The tape volumes contained in that library are displayed in the Volumes panel.
The columns in the Volumes panel are described in the following table.
Table 18 Volumes panel columns Detail Volume Name Description The name of the volume. Volumes that have not yet been associated with the Avamar Tape pool are designated as unlabeled. See Labeling volumes on page 81 for instructions on associating volumes with the pool. The barcode of the tape volume. The tape pool to which the volume has been assigned. The name of the library in which the volume is contained. The percentage of the volume that is being used. The date the data on the volume expires.
Barcode Pool Location % Used Expiration
87
Table 18 Volumes panel columns Detail Last Access Time Description The last time the volume was accessed.
Viewing the backups on a tape volume

To view the backups on a tape volume: 1. Select the library in the Libraries panel. The volumes in the library are listed in the Volumes panel. 2. In the Volumes panel, select the volume whose backups you want to see. 3. Click Show Backups, located in the upper-right corner of the panel.
The Backups panel appears. It contains the backups that are on the selected volume.
88
The columns in the Backups panel are described in the following table.
Table 19 Backups panel columns Column Backups Plug-In Volume(s) Client Name Avamar Grid Backup Expiration Avamar Backup Date Export Timestamp Description The name of the backup. The file system running on the client from which the backup was created. The volume or volumes on which the backup resides. The name of the client from which the backup was created. The name of the Avamar Grid that created the backup. The date and time the backup will expire. The date the backup was created by Avamar. The date and time the backup was exported to tape.
Ejecting tape volumes

To eject one or more tapes from the library: 1. Select the library In the Libraries panel. 2. In the Volumes panel, select one or more volumes. 3. Click Eject Tape(s).
4. If at least one of the tapes that you are ejecting is labeled, you see the Eject Tape(s) dialog box shown in the following figure. Optionally, type a description of where the media will be stored after it is ejected, and then click Yes.
If the tapes that you are ejecting are not labeled, you see the following dialog box. Click Yes to eject the tape.
89
Note: If another tape is in the drive when you try to eject one or more tapes, the tapes that the you selected cannot be ejected. An error is displayed.
Inventorying the contents of the library

You can inventory the entire contents of the library, or you can inventory selected volumes. Each volume that you inventory is mounted to a free drive, its barcode is scanned, and its header is read. The inventory updates the Avamar extended retention database tables. Note: In most instances, an inventory is not required. However, if you do have to inventory the library, make sure that the library is idle when the inventory takes place. If you try to inventory the library while the robot is busy performing an import or export, the inventory will fail. The inventory process can take a long time. If the library has only one drive, no backups and restores can occur while the inventory is taking place. To inventory the contents of the library: 1. Select the library in the Libraries panel. 2. Click Inventory.
The Inventory Library dialog box appears.
90
3. In the Inventory Library dialog box, do one of the following: Select Inventory entire library. Select Inventory the given slots, and then type the slot numbers in the box. Separate individual slots with commas, and use a dash to type a range of slots. For example:
3, 4, 6-9
Note: If you enter invalid slot numbers, you receive an error such as err.action.exception, server could not complete your request. 4. Click Inventory. A progress bar appears. 5. Click OK when you see the Success message.
Exporting Avamar backups to tape


The Export Policy Management page Creating an export policy Editing an export policy Deleting an export policy Performing on-demand exports Viewing export job details for active policies in the Task Viewer
The Export Policy Management page

You access the Export Policy Management page by clicking Configure Export Policies on the Scheduled Exports springboard in the Avamar Extended Retention workspace.
On the Export Policy Management page, you can create and manage the export policies that run scheduled exports of Avamar backup data to tape; you can also perform on-demand exports.
91
The Export Policy Management page is shown in the following figure.
In the Export Policy Management page, you can:

View detailed information about the Avamar servers View the export policies that have been created for an Avamar server View the clients that are associated with a specific export policy
Viewing details about an Avamar server

To view the details about an Avamar server, select the server in the Avamar Servers panel. Information about the server appears beneath the panel. Avamar server details are described in the following table.
Table 20 Avamar Server details Detail Name Total Capacity Status Description The hostname of the server. The total capacity of the server and the number of megabytes being used. The status of the server. Statuses can be: FULL_ACCESS: The Avamar server is in its normal operating state. SUSPENDED: Normal operations have been suspended temporarily. ADMIN ONLY: The Avamar server is in an administrative state in which only the server or root user can read or write data. READ ONLY: The Avamar server is in a read-only administrative state in which all users can read data, but writing data is not allowed. The Avamar software version running on the server. The IP address of the Avamar server.
Server Version IP Address
92
Viewing the export policies for an Avamar server

You can view all of the export policies that have been created for an Avamar server. To view the export policies associated with an Avamar server: 1. In the Avamar Servers panel, select the server for which you want to view the existing policies. The export policies for that server are listed in the Export Policies panel. 2. Select a policy to view its summary. 3. To see the clients associated with the policy, select the policy, and then click Preview Policy Clients.
Viewing the clients included in an export policy

You can view all of the clients that are included in an export policy. To view the clients included in an export policy: 1. Select a server in the Avamar Servers panel. The export policies for that server are listed in the Export Policies panel. 2. Select a policy in the Export Policies panel. 3. Click Preview Policy Clients, located in the upper-right corner of the panel. The All Avamar Clients Included in Policy dialog box opens. It lists all of the clients that are included in that export policy.
Creating an export policy

Export policies determine what plug-ins, domains, groups, and clients on an Avamar server are backed up, when they are backed up, and how long backups are kept. Note: For Avamar extended retention systems that are attached to a library that has only one drive, exports that are started while an import is in progress will fail due to drive contention. To create an export policy: 1. In the Avamar Servers panel, select the server for which you want to create the policy. 2. Click Create New Export Policy.
The Create a New Export Policy wizard opens and displays the Policy Details screen, which is the first of five screens that you will use to create the policy.
93
The wizard screens include: Policy Details Export Schedule Avamar Client Filter Avamar Backup Filter Summary & Save
3. Configure policy details as described in the next topic.
Configuring policy details

In the Policy Details screen, you configure a name for the export, and the backup retention period. The Policy Details screen is shown in the following figure.
To configure policy details: 1. Make sure that the Active option is selected. This option should be selected by default. Note: If you clear the Active option, the export policy cannot be run. 2. In the Policy Name box, type a name for the policy. Note: Policy names must contain no more than 200 characters. 3. In the Pool Name list, select a tape pool. The backups in this policy will be exported to volumes that are in this pool.
94
If you select a pool that does not have a retention, the Backup Retention list appears, and you can optionally select a retention period for the policy.
4. Optionally, type a note about this policy. 5. Click Next. The Export Schedule screen appears.
95
Configuring the export schedule

In the Export Schedule screen, you configure the schedule on which exports will occur for this policy. You specify the frequency at which the schedule will run, and you configure detailed settings based on the selected frequency. The Export Schedule screen is shown in the following figure.
To configure the export schedule: 1. Select a Frequency option. The frequency option that you select determines the configuration options that appear on the right side of the screen. 2. Configure the options for the selected frequency. Details for these options are described in: Regular intervals on page 97 Specific weekdays on page 97 Nth day of each month on page 97 Specific date each month on page 98 On demand on page 98
After you have configured the export frequency, the next five scheduled exports are shown in the lower panel of the Export Schedule screen. 3. Click Next. The Avamar Client Filter screen appears.
96
Regular intervals
The Regular Intervals frequency lets you schedule the export to run at regular intervals; every specified number of days, weeks, or months. Selecting this frequency displays the configuration options shown in the following figure.
To configure regular intervals: 1. In the Run every lists, select a number and a time period. 2. In the at list, select the time of day that you want the schedule to run. 3. In the starting on box, click the calendar icon, and select a date.
Specific weekdays
The Specific Weekdays frequency lets you schedule the export to run on a specific day each week. Selecting this frequency displays the configuration options shown in the following figure.
To configure specific days of the week: 1. Select a day beside Every. 2. In the at list, select the time of day that you want the schedule to run. 3. In the starting on box, click the calendar icon, and select a date.
Nth day of each month

The Nth Day of each Month frequency lets you schedule the export to run on a specific weekday of each month. Selecting this frequency displays the configuration options shown in the following figure.
97
To configure the Nth day of each month: 1. In the Run on the list, select a number. 2. Select a day of the week. 3. In the of each month, at box, select the time of day that you want the schedule to run. 4. In the starting on box, click the calendar icon, and select a date.
Specific date each month

The Specific Date each Month frequency lets you schedule the export to run on a specific date each month. Selecting this frequency displays the configuration options shown in the following figure.
To configure a specific date each month: 1. In the Run on the list, select a number. 2. In the of each month, at list, select the time of day that you want the schedule to run. 3. In the starting on box, click the calendar icon, and select a date.
On demand
The On Demand frequency does not have configuration options.
98
Configuring the Avamar client filter

In the Avamar Client Filter screen, you select the domains, groups, and clients that will be included in this export policy. The Avamar Client Filter screen is shown in the following figure.
To configure the Avamar client filter: 1. Click Create/Edit Client Filter.
99
The Avamar Domains, Avamar Groups, and Avamar Clients panels expand from the left side of the screen as shown in the following figure.
2. In the Avamar Domains panel, select a domain. When you select a domain, any client groups and clients that are associated with that domain appear in the Avamar Groups and Avamar Clients panels respectively. 3. To include a domain and its clients in the policy, click and drag the domain to the Included Avamar Domains panel. Note: When you drag a domain to the Included Avamar Domains panel, its subdomains are not included in the export policy. You must drag each domain and subdomain separately as shown in the following figure. When you include domains and subdomains in a policy by dragging them to the Included Avamar Domains panel, the clients in those domains and subdomains are also included in the policy.
100
4. In the Avamar Groups panel, select one or more groups (if they exist), and drag them to the Avamar Groups panel on the right. When you select a group, all of the backups for the clients that belong to that group will be included in the export policy. 5. In the Avamar Clients panel, optionally select one or more clients, and drag them to the Explicit Avamar Clients panel. Note: You can include specific clients in the policy even if you do not include the clients domain. Clients in the Explicit Avamar Clients panel will be backed up even if they are removed from the selected domain or client group at some point in the future. 6. If you need to remove a domain, client group, or explicit client from the policy, select it in the respective panel on the right side of the screen, and drag it back to the corresponding panel on the left. 7. If you want to clear all of the selections and start over creating the client filter, click Clear Client Filter. 8. To see a summary of the selections, click Preview Client Filter. The Preview Client Filter dialog box appears.
9. When you have finished creating the client filter, click Next. The Avamar Backup Filter screen appears.
101
Configuring the Avamar backup filter

In the Avamar Backup Filter screen, you select the client backups that will be exported to tape when the policy runs. You can select to export only the most recent backup, or you can select a range of backups that will be exported to tape when the policy runs. The Avamar Backup Filter screen is shown in the following figure.
To configure the Avamar backup filter: 1. In the Most Recent Backup panel, select a backup type. Note: Untagged backups are those that were run manually in Avamar. 2. If you want to export multiple backups rather than just the most recent one, after selecting the backup type, select Enable Multiple Backups in the Multiple Backups panel. Select the number of hours prior to the most recent backup. All backups that occurred during the time between the most recent backup and the time specified will be included in this export policy. Note: You must configure the multiple backup feature for any plug-in that requires multiple backups for a full restore. For example, you must do this for exporting and importing Oracle CLI database backups.
102
3. In the Avamar Plug-ins panel, select one of the options: Include backups for all Avamar plug-in types into the Export Policy. Select this option if you want to include all Avamar plug-ins that meet the filter criteria in this policy. Include only backups for the specific plug-in types into the Export Policy. Select this option if you want to include only backups from specific plug-ins. Then select one or more plug-ins in the Select Avamar Plug-Ins to Include panel, and drag them to the Included Avamar Plug-Ins panel. (Hold down the Ctrl key to select multiple plug-ins.) To remove a plug-in from the Included Avamar Plug-Ins panel, select the plug-in, and drag it back to the Select Avamar Plug-Ins to Include panel. 4. Click Next. The Summary & Save screen appears.
Viewing the export policy's summary

The Summary & Save screen provides a configuration summary of the export policy that you are creating. The Summary & Save screen is shown in the following figure.
103
In the Summary & Save screen: 1. Review the export policy configuration. 2. If you need to make changes to the policy, navigate back through the Create a new Export Policy wizard using the Prev button or the bread crumbs located at the top of the screen (as shown in the following figure).
3. When you are satisfied with the export policy, click Finish & Save. The Create a new Export Policy wizard closes, and the new policy is listed in the Export Policies panel on the Export Policy Management page. Note: If the library drives are busy when an export is scheduled to run, the export will fail if a drive does not become available within 30 minutes. The failure is displayed in the Event Viewer. You must perform an on-demand export when a drive becomes available.
Editing an export policy

You can edit the export policies that you have created when you need to update policy details, export schedules, and Avamar backup and client filters. Note: You must edit an export policy when changes that affect that policy have been made to the tree structure in the Avamar Administrator Management Console. Such changes can include moving clients, and changing, adding, or deleting groups and domains. These changes are not reflected dynamically in the Avamar extended retention user interface; therefore, you must update the policy manually to reflect these changes. If you do not update the policy to match the changes in Avamar, the policy will fail when it tries to run. To edit an export policy: 1. In the Export Policies panel, select the policy that you want to edit. 2. Click Edit Export Policy. 3. The Editing 'policy_name' wizard opens on the policy's Summary & Save screen. 4. Navigate through the wizard using the Prev button or the bread crumbs located at the top of the screen (as shown in the following figure).
5. Edit the policy as needed, and then click Finish & Save.
104
Disabling an export policy

You can disable an export policy if you want to prevent if from running, but do not want to delete it. To disable an export policy: 1. In the Export Policies pane, select the policy that you want to disable, and click Edit Export Policy. The Editing 'policy_name' wizard opens. 2. In the Editing 'policy_name' wizard, click the Policy Details bread crumb.
3. In the Policy Details screen, clear the checkbox beside Active.
4. Click Finish & Save. 5. When you are ready to enable the policy, edit it again, select Active in the Policy Details screen, and then save the policy.
Deleting an export policy

To delete an export policy: 1. In the Avamar Servers panel, select the server for which you want to delete the policy. The policies associated with that server are displayed in the Export Policies panel. 2. Select the policy that you want to delete. 3. Click Delete Export Policy. 4. Click Yes when you see the message asking you to confirm the deletion.
Performing on-demand exports

You can perform an on-demand export on a policy or on an individual client that is included in a policy. An on-demand export request starts the export immediately unless the export policy is inactive or another export job is currently running. If another job is currently running, the on-demand export will run immediately after it has finished.
105
Performing policy on-demand exports

A policy must be active for an on-demand export to be performed. You cannot perform an on-demand export on a policy that is inactive. To perform an on-demand export for a policy: 1. In the Avamar Servers panel, select the server for which you want to perform the export. The export policies that exist for that server are listed in the Export Policies panel. 2. In the Export Policies panel, select the policy for which you want to perform the export. 3. Make sure that the Active column for the policy contains Yes. 4. Click Perform On-Demand Export. 5. Click Yes when you see the message asking you to confirm the execution of the policy.
Performing client on-demand exports

The policy that includes the client must be active for an on-demand export to be performed. You cannot perform an on-demand export for a client when the parent policy is inactive. To perform an on-demand export for a client: 1. In the Avamar Servers panel, select the server for which you want to perform the export. The export policies that exist for that server are listed in the Export Policies panel. 2. In the Export Policies panel, select the policy for which you want to perform the export. 3. Click Preview Policy Clients. The Preview Clients for 'policy' dialog box appears.
4. In the Preview Clients dialog box, select the client for which you want to perform the on-demand export.
106
5. Click Perform On-Demand Export. 6. Click Yes in the confirmation message.
Viewing export job details for active policies in the Task Viewer
Once an export policy begins executing, it will show as running in Active state in the Task Monitoring springboard.
An export policy can contain multiple export jobs, some of which can run concurrently. The number of jobs that can run at the same time depends on the Maximum Parallel Jobs setting, which is described in The Configuration springboard on page 66. In the Task Viewer, you can see details about how many jobs within the export policy are running, how many are waiting to run, and how many have completed.
107
To see these details: 1. Click Launch Task Viewer on the Task Monitoring springboard to open the Task Viewer. 2. Locate the running task, and click the Details bubble icon next to the task to display information about it.
The information you see depends on the number of export jobs within the policy, and how many jobs can run concurrently. For example, if an export policy contains three export jobs and Maximum Parallel Jobs is set to 2, the Details bubble might contain information similar to the following:
2 running, 1 waiting to run, 0 completed
In another example, if four policies are running at the same time and Maximum Parallel jobs is set to 2, the Details bubbles for two of the policies might contain information similar to the following:
1 Running, 0 waiting, 0 completed
The details for the remaining two policies might say something like this:
0 running, 1 waiting to be run, 0 completed
108
Browsing and importing Avamar backups


Restore limitations The Backup Browse/Import Page Locating exported backups Importing backups from tape Editing backup retention periods Resetting the Import Server Restoring imported backups to a client
Restore limitations
Avamar extended retention does not support the following Avamar advanced restore options:
Granular-level restore for: Exchange Microsoft Office SharePoint Server Hyper-v File-level restore for VMware image-level backups Change block-based restores for: Linux VMware image-level backups Multi-stream restore for: Windows VSS Exchange Hyper-v Microsoft Office SharePoint Server Sub-volume and Sub-database restores through the Avamar Management Console's browse for restore feature
The Backup Browse/Import Page

You access the Backup Browse/Import page by clicking Browse Exported Backups on the Import & Restore springboard.
109
On the Backup Browse/Import page, you can locate and restore the Avamar backups that have been exported to tape. You can also filter the backups that are listed by specifying a date range. The Backup Browse/Import page is shown in the following figure.
The panels in the Backup Browse/Import page are described as follows:
The Filter Clients panel lets you search for specific clients. You can type a client name if you know it, or you can use a wildcard character to list multiple clients. The clients that meet the criteria appear in the Avamar Clients panel. The Import Server panel contains information about the Media Access node on which Avamar extended retention is running. The Backup panel displays the backups that are associated with the selected client. Customizing columns in the Backup panel on page 113 provides instructions for customizing the columns that display and for sorting the information they contain in ascending and descending order. The columns in the Backup panel are described in the following table.
Table 21 Backup panel columns (Sheet 1 of 2) Column Original Client Backup Plug-in Volume(s) Size Pool Description The hostname of the client from which the backup was created. The name of the backup as it is known by Avamar extended retention. The type of file system running on the client from which the backup was created. The volume or volumes in the library to which the backup was exported. The size of the backup. The pool that contains the volume(s) on which the backup resides.
110
Table 21 Backup panel columns (Sheet 2 of 2) Column Policy Avamar Grid Backup Expiration Avamar Backup Date Export TImestamp Description The name of the export policy that initiated the backup. The IP address of the Avamar grid on which the client was activated when it was backed up. The date and time the backup will expire. The date and time the backup was created by the Avamar server to which the client was activated. The date and time the backup was exported to tape by Avamar extended retention.
Locating exported backups

In the Browse/Import Backup page, you can view all of the Avamar backups for the selected client that have been exported to tape. You can also filter the Avamar backups by creation date for that client; for example, you can view the Avamar backups that were created between October 12 and October 19 that are now on tape. To locate a client and its associated backups: 1. In the Filter Clients panel in the Client Name box, type part of a client name using an asterisk (*) as a wildcard character. For example:
client*
or
*
Note: If you type the entire client name and the system is unable to make a complete match, the client will not be listed in the Client Name panel. Using an asterisk in the search criteria is highly recommended. 2. Press Enter or click Apply. The clients that match the filter criteria are listed in the Client Name panel. 3. In the Client Name panel, select the client whose backups you want to see. The backups for that client are listed in the Backup panel.
111
4. If you want to filter the backups to those that were created within a specific time period, click the calendar icons in the Display Backups created between: and the and: boxes, select the dates, and then click Filter.
To remove the filter, click Clear. 5. Browse through the backups to locate the one(s) that you are looking for.
Importing backups from tape

You can import only one backup from tape at a time. When you import a backup, Avamar extended retention retrieves it from tape, and places it on the Avamar server that is installed on the Media Access node. Note: You must import backups from tape before you can use Avamar Administrator to restore them to a client as described in Restoring imported backups to a client on page 115. For Avamar extended retention systems that are attached to a library that has only one drive, imports that are started while an export is in progress will fail due to drive contention. To import a backup from tape: 1. Select a client in the Avamar Clients panel. The backups for that client are displayed in the Backup panel. 2. In the Backup panel, locate the backup that you want to import. 3. Select the backup in the list, and click Import From Tape.
The message shown in the following figure appears.
4. Click OK.
112
5. Click OK when you see the success message. Note: If the library drives are busy when you request an import, the import will fail if a drive does not become available within 30 minutes. The failure is displayed in the Event Viewer, and you must resubmit the import request. 6. When the import has completed, use the instructions in Restoring imported backups to a client on page 115 to restore the backup to a client.
Customizing columns in the Backup panel

In the Backup panel, you can select the columns that you want to view. You can also sort the information in the columns in ascending or descending order.
Sorting in ascending or descending order

To sort the information in a column: 1. Mouse over the name of a column in the Backup panel. A down-arrow appears beside the name. 2. Click the down-arrow to display the menu.
3. Select a sort option in the menu.
Selecting columns to view

To select the columns that you want to view: 1. Mouse over the name of a column in the Backup panel. A down-arrow appears beside the name. 2. Click the down-arrow to display the menu, and then click Columns.
113
The list of available columns appears.
3. Click the checkboxes beside the columns that you want to view. 4. Clear the checkboxes beside any column that you want to hide.
Editing backup retention periods

The backup retention period specifies how long backups that have been exported to tape will be kept. When you edit the backup retention period, you can select another retention period, or you can expire the backup now. Note: If you choose to expire a backup now, the backup is marked as expired and is no longer visible in the Avamar Extended Retention interface. However, the backup still exists in the system until the next clean-up occurs (during the first 24 hours after you expire the backup). To edit backup retention periods: 1. Select one or more backups in the Backup panel. (Hold down Shift to select a group of consecutive backups or Ctrl to select multiple non-consecutive backups.) 2. Click Edit Backup Retention.
114
The Edit backup Expiration Date dialog box appears.
3. If you want to configure a new backup retention period, select the Select a retention period from the drop down box option, then click the down-arrow and select a time period in the list. 4. If you want the backup to expire immediately, select the Expire now option. The backup will no longer be visible in the Avamar Extended Retention interface.
Resetting the Import Server

Periodically, you need to reset (or cleanse) the Avamar server that is installed on the Media Access node in order to make room for new imports. Resetting the server removes all previous backups that have been imported from tape. To reset the import server: 1. Click Reset Import Server.
2. Click OK in the Reset Import Server confirmation message. Note: You cannot cancel a reset request after you have submitted it. In the Task Viewer, a Stop icon appears in the Action column next to the cleanse task. However, if you click the icon, Avamar Extended Retention ignores the request.
Restoring imported backups to a client

After a backup has been imported, you must perform the following tasks to restore the backup to its original client or to another location:
Install the Avamar Administrator from the Media Access node's Avamar server on the machine you are using to perform backups and restores. Identify the Avamar clients to which you are planning to restore backups, and activate them to the Media Access node's Avamar server.
115
Use the Avamar Administrator to restore the backups to a client.
Note: The EMC Avamar Administration Guide contains instructions for performing these tasks.
Generating an import and export job history report

From the Import & Export Job History springboard, you can generate a report that shows the import and export jobs that have run within the specified date range. The springboard is shown in the following figure.
You can generate a report that contains information about all import and export jobs that completed, failed, or were canceled, or you can filter the jobs by type and state before generating the report. You can also specify a date range for the jobs that are included in the report. To generate a job history report: 1. In the Import & Export Job History springboard, select a Job Type. You can select Both (the default), to generate the report for both export and import jobs, or you can select Export or Import to generate the report only for the respective job type. 2. Select a Job State. You can select All (the default) to generate the report for jobs that are in any state, or you can select Completed, Failed, or Canceled to generate the report only for jobs in the respective state.
116
3. If you want to filter the report by tape pool, select Filter Pool. Click the Pool Name text box to open the list of pools, and then select a pool.
4. Type a From: date and a To: date to specify the range of dates when the jobs ran. The default range is today's date. 5. Click Generate Report to see the report immediately, or click Generate XML Report to create the report in XML format.
Generating an import and export job history report
117
The following figure shows part of an example Import and Export Job History report that was filtered for the AvamarTape pool.
118
CHAPTER 5 Administration
The following topics describe the administrative tasks that you can perform for Avamar Extended Retention:

Customizing drop-down text in the login dialog box............................................... Configuring SNMP traps ........................................................................................ Configuring the system to use an ACSLS library ..................................................... Viewing current software versions ......................................................................... Shutting down the Media Access node ..................................................................
120 121 128 131 131

This chapter is new and contains some new features that were developed for the 6.1 Service Pack 1 release of Avamar Extended Retention. These features, SNMP trap configuration and ACSLS library configuration, are only available with Service Pack 1. If you are using version 6.1, which does not include the new features, please use the Online Help for the definitive set of instructions for that version of Avamar Extended Retention.
Administration
119
Administration
Customizing drop-down text in the login dialog box

In the EMC Avamar Extended Retention login dialog box, you can customize the text that drops down when a user mouses over Warning: Authorized Users Only.
The customizable text is contained in the system.properties file. To customize the drop-down text: 1. Change to the directory that contains the system.properties file:
cd /opt/EMC/IMF/apache-tomcat/catalina_base/imf/WEB-INF/classes/
2. Open the system.properties file in a text editor. For example:

vi system.properties
3. Beside user_message=, type the text that you want to display. 4. Save and close the file.
Configuring the maximum value for parallel jobs

By default, the maximum number of jobs that can run in parallel is set to 8. This value is selectable in the Configuration springboard's Media Access node tab under System Properties. (The Configuration springboard is in the Avamar Extended Retention workspace.)
120
Administration
To change the maximum value for parallel jobs: 1. Change to the directory that contains the system.properties file:
cd /opt/EMC/IMF/apache-tomcat/catalina_base/imf/WEB-INF/classes/
2. Open the system.properties file in a text editor. For example:

vi system.properties
3. Beside max_parallel=, type the maximum number. 4. Save and close the file.
Configuring SNMP traps

This section describes how to configure SNMP traps and their registered targets. You must configure traps for the Avamar server and the tape management system running on the Media Access node.

In order for the SNMP management software to accept traps sent by the Media Access node, it must be configured to recognize the traps. Configuration procedures vary by the type of management software you are using. For specific instructions on configuring the types of acceptable traps, refer to your SNMP management software documentation.
Configuring Avamar server traps

To configure Avamar server traps: 1. Log in to the Media Access node as root. 2. Change to the /opt/EMC/IMF/apache-tomcat/catalina_base/imf/WEB-INF/classes directory:
cd /opt/EMC/IMF/apach-tomcat/catalina_base/imf/WEB-INF/classes
3. Open the snmpTrapTargets.xml file in a text editor. The contents look like this:
<RegisteredTargets> <set>  </set> </RegisteredTargets>
4. Edit the file so that it looks like the following example, where 10.10.10.10/162 is the address where the trap listener is running.
<RegisteredTargets> <set> <registeredTarget> <udpAddress> <UdpAddress>10.10.10.10/162</UdpAddress> </udpAddress> <trapApplications> <appToSeverity> <vaappName>Framework</vaappName> <severityLevels enumtype="com.emc.imf.core.model.Severity$ImfLevel"> INFO,WARN,SEVERE,CRITICAL</severityLevels> </appToSeverity> <appToSeverity> <vaappName>dto-app</vaappName> <severityLevels enumtype="com.emc.imf.core.model.Severity$ImfLevel"> INFO,WARN,SEVERE,CRITICAL</severityLevels> <appToSeverity> <vaappName>backupmgr</vaappName> <severityLevels enumtype="com.emc.imf.core.model.ifs.SeverityIf$ImfLevel"> INFO,WARN,SEVERE,CRITICAL</severityLevels> </appToSeverity> <appToSeverity> <vaappName>gridresourcemgr</vaappName> <severityLevels enumtype="com.emc.imf.core.model.ifs.SeverityIf$ImfLevel"> INFO,WARN,SEVERE,CRITICAL</severityLevels> </appToSeverity> </appToSeverity> </trapApplications> </registeredTarget> </set> </RegisteredTargets>
5. Save and close the snmpTrapTargets.xml file.
Configuring tape management system traps

When Avamar Extended Retention has been installed, a configuration file, snmp-event.properties, is located in /opt/EMC/avamarer/config. This file contains instructions for configuring events and notification priorities. Default values have been set in the file, and you can modify it if you want different behavior. You use the NWsnmp configuration utility, which is located in /opt/EMC/avamarer/bin/, to configure the tape management system running on the Media Access node to send event notification messages to the SNMP management software. Any changes you make to the snmp-event.properties file are brought into effect when you run NWsnmp.
122
Administration
To configure tape management system traps: 1. Log in to the Media Access node as root. 2. If you want to view or modify the default SNMP behavior: a. Change to the directory that contains the snmp-event.properties file:
cd /opt/EMC/avamarer/config
b. Open the file in a text editor. For example:

vi snmp-event.properties
The contents of the file are shown here.

# # # # # # # # # # # # # # # Copyright (C) 2012, All Rights Reserved, by EMC Corporation, Hopkinton, Mass.
This software is furnished under a license and may be used and copied only in accordance with the terms of such license and with the inclusion of the above copyright notice. This software or any other copies thereof may not be provided or otherwise made available to any other person. No title to and ownership of the software is hereby transferred. The information in this software is subject to change without notice and should not be construed as a commitment by EMC Corporation. EMC Corporation assumes no responsibility for the use or reliability of its software on equipment which is not supplied by EMC Corporation.
## # NOTE: # to enable any of the following Networker traps, change the "off" to "on" # to disable any of the following Networker traps, change the "on" to "off" # # Once all the changes have been made run the NWsnmp command. ## # default is for the following to be enabled ( on ). snmp.event.media = on snmp.event.server = on snmp.event.device.cleaning.required = on snmp.event.device.disabled = on snmp.event.storage.node = on snmp.event.media.request = on snmp.event.device.disabled.2 = on # default is for the following to be disabled ( off ). snmp.event.device.cleaned = off snmp.event.cleaning.cartridge.required = off snmp.event.cleaning.cartridge.expired = off snmp.event.media.capacity = off snmp.event.netWorker.daemons = off snmp.event.savegroup.failure = off snmp.event.device.ordering.issue.detect = off snmp.event.resource.file = off snmp.event.savegroup = off snmp.event.index = off snmp.event.registration = off snmp.event.bootstrap = off snmp.event.license.expiration = off snmp.event.client = off snmp.event.bus.device.reset = off snmp.event.deleted.media = off snmp.event.write.completion = off
123
Administration
snmp.event.task.manager = off snmp.event.hypervisor = off # default enabled priorities snmp.priority.critical = on snmp.priority.alert = on snmp.priority.emergency = on # default disabled priorities snmp.priority.info = off snmp.priority.notice = off snmp.priority.warning = off snmp.priority.waiting = off
c. Make any necessary changes, and then save and close the file. 3. Change to the directory that contains the NWsnmp utility:
cd /opt/EMC/avamarer/bin/
4. Type the following command, and press Enter:

./NWsnmp [option...]
where option... can be one or more of the following:

--help
Print a usage message briefly summarizing command-line options.

--enable=[ yes | no ]
Enable or disable SNMP traps from the tape management system.

--priority=[ Info | Notice | Warning | Waiting | Critical | Alert | Emergency ]
The priority of the traps to forward.

--name=network_management_station_hostname
The host name of the server running the SNMP management software.
--server=media_access_node_hostname
The host name of the Media Access node.
The Management Information Base

The SNMP Management Information Base (MIB) that is used by Avamar extended retention is provided below.
--------------------------------------------------------------------------- Copyright (c) 2005,2006 All rights reserved by --- EMC Corporation -- 171 South Street -- Hopkinton, MA 01748 USA --- This software is furnished under a license and may be used and copied -- inclusion of the above copyright notice. This software or any other -- only in accordance with the terms of such license and with the -- copies thereof may not be provided or otherwise made available to any -- other person. No title to and ownership of the software is hereby -- transferred.
124
Administration
--- The information in this software is subject to change without notice -- and should not be construed as a commitment by EMC Corporation. --- EMC Corporation assumes no responsibility for the use or reliability -- of this software. ----------------------------------------------------------------------------- -- Author Identification --- SMC Shannon J Moyes Clark, EMC -------------------------------------------------------------------------------- 000 SMC 02-18-2009 Created Original Model ----------------------------------------------------------------------------EMCIMF-MIB DEFINITIONS ::= BEGIN IMPORTS enterprises FROM RFC1155-SMI OBJECT-TYPE FROM RFC-1212 TRAP-TYPE FROM RFC-1215; DisplayString FROM RFC1213-MIB MODULE-IDENTITY FROM SNMPv2-SMI ------------------------------------------------------------Textual conventions for this MIB emc OBJECT IDENTIFIER ::= { enterprises 1139 }
IMF OBJECT IDENTIFIER ::= { emc 20 } -------------------------------------------------------------Groups in IMF event OBJECT IDENTIFIER ::= {IMF 1} OBJECT IDENTIFIER ::={IMF 2} OBJECT IDENTIFIER ::={IMF 3}
imfComponent imfSeverity
imfEventType OBJECT-TYPE SYNTAX DisplayString (SIZE (0..61)) ACCESS read-only STATUS mandatory DESCRIPTION "This is the textual value to define the event type, as defined by all IMF Events. " ::= { event 1 } eventTimestamp OBJECT-TYPE SYNTAX DisplayString (SIZE (0..100)) ACCESS read-only STATUS mandatory DESCRIPTION "Date event was reported" ::= { event 2 }
125
Administration
eventSummary OBJECT-TYPE SYNTAX DisplayString (SIZE (0..256)) ACCESS read-only STATUS mandatory DESCRIPTION "One summary description of event reported, English text only" ::= { event 3 } isAcknowledged OBJECT-TYPE SYNTAX INTEGER { true(0), false(1), } ACCESS read-only STATUS optional DESCRIPTION "This value indicates if the event has been acknoweldeged within in the IMF system. " ::= { event 4 } acknowledgedTimestamp OBJECT-TYPE SYNTAX DisplayString (SIZE (0..100)) ACCESS read-only STATUS optional DESCRIPTION "The time that the event was acknoweldged within the IMF" ::= { event 5 } componentName OBJECT-TYPE SYNTAX DisplayString(SIZE (0..51)) ACCESS read-only STATUS mandatory DESCRIPTION "This is the name of the IMF Component. name must be unique accross the IMF System. " ::= { imfComponent 1 }
The
componentVersion OBJECT-TYPE SYNTAX DisplayString(SIZE (0..51)) ACCESS read-only STATUS mandatory DESCRIPTION "This is the version of the IMF Component. " ::= { imfComponent 2 } componentType OBJECT-TYPE SYNTAX INTEGER { IMFComponent(0), IMFModule(1), IMFServive(2) } ACCESS read-only STATUS optional DESCRIPTION "This is the component type as defined by the IMF." ::= { imfComponent 3 } severity OBJECT-TYPE SYNTAX INTEGER { info(0), warning(1), severe(2), critical(3) } ACCESS read-only STATUS mandatory
126
Administration
DESCRIPTION "This is the severity of the event, as an enumeration." ::= { imfSeverity 1 } severityText OBJECT-TYPE SYNTAX DisplayString(SIZE (0..20)) ACCESS read-only STATUS mandatory DESCRIPTION "This is the severity of the event as a text value. This should not be used for processing, but only for display as needed. Use the severity enumeration for any dependency processing. " ::= { imfSeverity 2 } -- Traps for IMF imfEventTrap TRAP-TYPE ENTERPRISE IMF VARIABLES { imfEventType, eventTimestamp, eventSummary, isAcknowledged, acknowledgedTimestamp, componentName, componentType, componentVersion, severity, severityText } DESCRIPTION "An Imf event, which was generated by the specified component and at the specified severity level. Any event in the IMF defined to through SNMP traps, will default to this trap if no other trap specifications are provided" ::= 1 END
127
Administration
Configuring the system to use an ACSLS library

This section describes how to configure your Avamar Extended Retention system to use an ACSLS library.

Before you begin, verify that the tape drives are attached to the Media Access node via fibre optic cable. Also, ask your administrator to make sure that the drives are zoned for exclusive use by the Media Access node. To configure your system: 1. Obtain the following information from your ACSLS administrator: ACSLS host name The number of physical tape drives to be configured for the ACSLS silo. ACSLS identifier (name) for all tape drives that have been partitioned for use by Avamar Extended Retention. The drive type(s) 2. Log in to the Media Access node as root. 3. Enter the following command to obtain the drive paths:
lsscsi
Example output is shown here. The lines that contain tape information are highlighted in bold:
[0:0:32:0] [0:2:0:0] [0:2:1:0] [0:2:2:0] [0:2:3:0] [0:2:4:0] [0:2:5:0] [0:2:6:0] [1:0:0:0] [1:0:0:1] [1:0:0:2] enclosu disk disk disk disk disk disk disk mediumx tape tape DP DELL DELL DELL DELL DELL DELL DELL STK HP HP BACKPLANE PERC H700 PERC H700 PERC H700 PERC H700 PERC H700 PERC H700 PERC H700 SL500 ULTRIUM 4-SCSI ULTRIUM 4-SCSI 1.10 2.10 2.10 2.10 2.10 2.10 2.10 2.10 1200 H44S H44S /dev/sda /dev/sdb /dev/sdc /dev/sdd /dev/sde /dev/sdf /dev/sdg /dev/sch0 /dev/st0 /dev/st1
4. Look for "tape" in the enclosu column. In this example, the drive paths are /dev/st0 and /dev/st1. There will be a tape entry with a path for every drive that is attached to the Media Access node. 5. Write down the drive paths, because you will be asked for this information during the configuration. 6. Enter the following command to configure the ACSLS library:
jbconfig
128
Administration
7. Respond to the prompts as follows:

Jbconfig is running on host media_access_node_hostname (Linux 2.6.32.12-0.7.1.3786.0.PTF-default), and is using media_access_node_hostname as the NetWorker server. 1) Configure an AlphaStor Library. 2) Configure an Autodetected SCSI Jukebox. 3) Configure an Autodetected NDMP SCSI Jukebox. 4) Configure an SJI Jukebox. 5) Configure an STL Silo. 6) Exit. which activity do you want to perform? [1]
Type 5, and press Enter.

Supported Silo types for this system are: 1) ACSLS Silo (StorageTek)
Enter the number corresponding to the type of silo you are installing: Choice?
Type 1, and press Enter.

Installing a StorageTek Silo. What name do you want to assign to this Silo device?
Type a name for the ACSLS silo device. You can use any name that you want.
Name of the host running the ACSLS software?
Type the ACSLS host name, and press Enter.

Pathname of the STL library for the ACSLS silo? [pathname]
Press Enter to accept the default pathname.

How many physical drives are to be configured for this silo (1 to 256)? [4]
Type the number of drives that are to be used by Avamar Extended Retention, and press Enter.
The drives in this jukebox cannot be auto-configured with the available information. You will need to provide the path for the drives. Is (any path of) any drive intended for NDMP use? (yes / no) [no]
Press Enter to accept the default of no.

Is any drive going to have more than one path defined? (yes / no) [no]
Press Enter to accept the default of no.

Please enter the device path information in one of the following formats: /dev/nst0 --for local path or host:device-path --for remote node or NDMP device(s) or host:drive-letter:directory path --for Windows disk file
Configuring the system to use an ACSLS library
129
Administration
For every device we configure, we're going to need the silo name as well as the path name(s). When you are done entering the system paths for a silo device, we will ask for the corresponding silo name. An example of the name we need for this type of silo is: 1,0,1,0 Drive 1, element 1
Drive path ?
Type the drive path, and press Enter.

Corresponding silo name value ?
Type the drive identifier given to you by the ACSLS administrator, and press Enter.
Please choose a model from the following types
A list of drive types is displayed. Locate the drive type in the list.
Enter the drive type of drive 1?
Type the number corresponding to the drive in the list, and press Enter.
Jukebox has been added successfully The following configuration options have been set: > Silo software managed tape autocleaning on. > Barcode reading to on because this is a silo. > Volume labels that match the barcodes. You can review and change the characteristics of the autochanger and its associated devices using the NetWorker Management Console. Would you like to configure another jukebox? (yes/no) [no]
Press Enter to accept the default of no. 8. Open the /etc/init.d/networker script in a text editor; for example:
vi /etc/init.d/networker
9. Add the following lines above the start session:

export CSI_HOSTNAME='<acsls_hostname>' export SSI_HOSTNAME='<media_access_node_hostname>'
10. Add the following lines to the start session:

if [ -f /usr/sbin/ssi ]; then /usr/sbin/ssi > /nsr/logs/ssi.log 2>&1 & (echo ' ssi') > /dev/console fi if [ -f /usr/sbin/mini_el ]; then /usr/sbin/mini_el -l /nsr/logs/mini_el.log 2>&1 & (echo ' mini_el') > /dev/console fi
11. Add to the following lines to the stop session.

if [ -f /usr/sbin/ssi ]; then /usr/bin/pkill -9 ssi (echo ' ssi') > /dev/console fi
130
Administration
if [ -f /usr/sbin/mini_el ]; then /usr/bin/pkill -9 mini_el (echo ' mini_el') > /dev/console fi
12. Save and close the networker script. 13. Restart the tape library management system by entering the following commands:
service networker stop service networker start
14. Verify that the ACSLS library is ready to access commands:

nsrjb -C -j <acsls_name>
where acsls_name is the name of the silo device. 15. Look for the following message:
Jukebox acsls_name: (Ready to accept commands)
Note: It may take several minutes for the device to become "ready." 16. Allocate media to the ACSLS device using the following command: nsrjb -a -j <acsls_name> -s <media_access_node_hostname> -T <media_identifier>
Viewing current software versions

To view the current versions of all Avamar extended retention-related software: 1. Log in to the Media Access node as root. 2. Type the following command, and press Enter: /opt/EMC/avamarer/bin/AERVersion Version information is displayed.
Shutting down the Media Access node

If you need to shut down the Media Access node for any reason, you need to stop Avamar extended retention and the internal Avamar server instance first. To stop Avamar extended retention and Avamar: 1. Log in to the Media Access node as root. 2. Stop Avamar extended retention by typing:
/opt/EMC/avamarer/bin/aerctl stop
3. Stop Avamar by typing:

/opt/EMC/avamarer/bin/dpnctl stop
4. Shut down the Media Access node.
Viewing current software versions
131
Administration
132
CHAPTER 6 Disaster Recovery

The following topics describe how to create a disaster recovery image and how to recover the Avamar extended retention server in the event of a disaster:

Definition of a disaster .......................................................................................... 134 Creating a disaster recovery image ........................................................................ 134 Recovering the Avamar extended retention server ................................................. 135
Disaster Recovery
133
Disaster Recovery
Definition of a disaster
A disaster is any situation in which the day-to-day access to data (for example, working files, software programs, or system files) is disrupted. A disaster also can damage network components, such as data, devices, hardware, media, and software. A disaster can result from these situations:

Hardware and software failures Infrastructure interruptions, inconsistencies, or loss of services, such as communication or network connections
The degree of loss during a disaster can range from one or more files to an entire computer system. The severity of the disaster determines the procedures necessary to recover data.
Creating a disaster recovery image

This section describes how to create a disaster recovery image, which can be used to recover the Avamar extended retention server in the event of a disaster. IMPORTANT You should create a cron job to perform this procedure on a regular basis so that you always have a recent recovery image in case you need it. To create a disaster recovery image: 1. Log in to the Media Access node as root. 2. Change to the disaster recovery directory:
3. Enter the following command to create the recovery image:

./avamar-er-dr --export --pass=<postgres_super_user_password>
A zip file containing the recovery image is created in the /opt/EMC/snapshot directory. The file is named using the following format:
[mmddyyyy-hhmmss]-avamar-er-dr-[Avamar-ER-Version#]-Snapshot.zip
For example:
12212011-115415-avamar-er-dr-1.0.0.0-Snapshot.zip
The example file was created December 21, 2011 at 11:54:15 am. 4. Copy this file to another system for safekeeping.
134
Disaster Recovery
Recovering the Avamar extended retention server

This section provides the instructions necessary to recover an Avamar extended retention server.
Install Avamar extended retention

Contact EMC Support to do the following: 1. Kickstart the Media Access node. 2. Install Avamar extended retention software on the Media Access node.
Set up the lockbox password and the superuser account

To set up the lockbox password and the superuser account: 1. Open a web browser and access the following URL:
https://media_access_node_IP_address:7443/imf.action
where media_access_node_IP_address is the IP address of the Media Access node on which the Avamar extended retention feature is running. 2. In the Setup Lockbox Password dialog box, type a lockbox password.
3. Type the password again to confirm it, and click Save Lockbox Changes. The Create Framework Admin Account dialog box appears. 4. In the Create Framework Admin Account dialog box, type the name, email address, and password for the Avamar extended retention framework administrator account, suser.
5. Click Save Administrator Account.

135
Disaster Recovery
The EMC Avamar Extended Retention login screen appears. You do not have to log in. 6. Apply the disaster recovery image as described in the next topic.

Do not label the media. Labeling media will result in data loss.
Apply the Avamar extended retention disaster recovery image

This procedure performs a full recovery of the databases and configuration files from the Disaster Recovery image. To apply the disaster recovery image: 1. Log in to the Media Access node as root. 2. Change to the disaster recovery directory:
3. Enter the following command to perform a full recovery from the disaster recovery image:
avamar-er-dr --import --pass=<postgres_super_user_password> --file=[mmddyyyy-hhmmss]-avamar-er-dr-[Avamar-ER-Version#]-Snapshot .zip
where
[mmddyyyy-hhmmss]-avamar-er-dr-[Avamar-ER-Version#]-Snapshot.zip is
the name of the file that was created in Creating a disaster recovery image on page 134. The commands output is in the following format:
BOOTSTRAP: Most Recent bootstrap media barcode is <bootstrap_media_barcode>, Library name is <library_name>, device path is <device_path>, with bootstrap save set id <save_set_id>, created on <date_bootstrap_was_created>
For example:
BOOTSTRAP: Most Recent bootstrap media barcode is 000040, Library name is QUANTUM@2.0.1, device path is /dev/nst0, with bootstrap save set id 3859495220, created on Jan 9, 2012 12:00:04 PM
4. Write down the bootstrap media details. You will need to use them when you recover the bootstrap as described in the next topic.
136
Disaster Recovery
Recover the bootstrap

Recovering the bootstrap overwrites the media database and recovers the resource files. For this task, use the bootstrap media details that you captured in the previous task to recover the bootstrap. To recover the bootstrap: 1. Mount the bootstrap media using the following command:
/usr/sbin/nsrjb -l -r -v -n -f <device_path> -T <bootstrap_media_barcode>
where device_path is the path name for the drive in which the bootstrap media will be loaded, and bootstrap_media_barcode is the media identifier. 2. Enter the following command to scan and recover the bootstrap media.
/usr/sbin/scanner -i -v <device_path>
where device_path is the path name for the drive in which the bootstrap volume is loaded. 3. Enter the following command to recover the database and resource files:
mmrecov
If the server has devices configured and enabled, the following prompt appears.
What is the name of the device you plan on using [device_path]?
where device_path is the path name for the drive in which the bootstrap media is loaded. 4. At the following prompt, enter the save set ID that was displayed when you applied the disaster recovery image in the previous topic.
Enter the latest bootstrap save set ID []:
5. At the following prompt, press Enter to accept the default.

Enter starting file number (if known) [0]:
6. At the following prompt, press Enter to accept the default.

Enter starting record number (if known) [0]:
7. Stop Networker by typing:

service networker stop
8. Rename the res directory for the current installation by typing:

mv /nsr/res /nsr/res.orig
9. Rename the recovered res folder by typing:

mv /nsr/res.R /nsr/res
10. Restart Networker by typing:

service networker start
137
Disaster Recovery
11. Enter the following command:

nsrck
Example output is shown below:

nsrck: checking index for 'host1.domain.com' nsrck: /DTO/nsr/index/host1.domain.com contains 13275 records occupying 3998 KB nsrck: checking index for 'host2.domain.com' nsrck: /DTO/nsr/index/host2.domain.com contains 0 records occupying 0 KB nsrck: Completed checking 2 client(s)
12. Verify that the export backups exist by typing:

mminfo -av
Example output is shown below:

volume 000039 000039 000040 000040 000040 000040 000040 type client LTO Ultrium-5 FQND LTO Ultrium-5 FQND LTO Ultrium-5 FQND LTO Ultrium-5 FQND LTO Ultrium-5 FQND LTO Ultrium-5 FQND LTO Ultrium-5 FQND date 01/03/12 01/03/12 01/03/12 01/03/12 01/03/12 01/09/12 01/09/12 time 10:38:02 13:36:18 12:00:00 12:00:01 12:01:08 12:00:01 12:00:04 size 1734 1734 3637 408 89 3637 97 MB MB KB B KB KB KB ssid 4228070705 4160972491 4211298415 4194521199 4177743988 3876272433 3859495220 fl cr cr cr cr cr cr cr lvl name manual DTO-1315425730@A4:BA manual DTO-1315425730@A4:BA full index:FQDN full index:FQDN full bootstrap full index:FQDN full bootstrap
138
CHAPTER 7 Troubleshooting
The following topics describe how to troubleshoot issues that you may experience while using Avamar extended retention:

Modifying software components caveats............................................................ Import server issues.............................................................................................. External Avamar server issues ............................................................................... Import failures ...................................................................................................... Export failures....................................................................................................... Jobs take a long time to run................................................................................... Library issues........................................................................................................ A task failed or completed with exceptions............................................................ The file index is reporting that it is full................................................................... JavaScript errors.................................................................................................... Timeout messages ................................................................................................
140 140 143 146 148 151 151 153 153 153 153
Troubleshooting
139
Troubleshooting
Modifying software components caveats

The Avamar extended retention feature contains a number of components that enable selected Avamar client backups to be exported to and imported from a tape library, and restored to an Avamar client. The following list states what you are and are not permitted to do regarding changing the configuration of any component. IMPORTANT Making unauthorized changes to any Avamar extended retention component will result in an unsupported configuration.

You can use read-only operations against components to assist in diagnosing issues. You must not make any changes to component configurations except: Through the Avamar extended retention user interface As documented by formal Avamar extended retention documentation or Technical Notes As directed by Avamar extended retention Support, Applications Engineering, or Engineering
You must not apply hot fixes, patches, or upgrades unless officially supported by Avamar extended retention.
Import server issues

The Import server is the instance of the Avamar server that is running on the Media Access node.
The Import server does not display in the GUI

The Import server is displayed in the Avamar Extended Retention GUI in the following locations:

The Configuration springboard in the Media Access node tab The Task Monitoring springboard when tasks are scheduled, running, or completed In the Export Policy Management page The Import Server panel in the Backup Browse/Import page
If you do not see the Import server in the GUI, one of the following issues may be causing the problem.
The transport system service may be down

To determine whether the transport system service is down: 1. Log in to the Media Access node as root. 2. Enter the following command:
ps -ef | grep Tran
Two processes should be running, with one the child of the other.
140
Troubleshooting
3. If the processes are not running, enter the following command:

service zzgridservice restart
4. Enter the following command again to make sure that the processes are running:
ps -ef | grep Tran
5. If the problem persists, check the grid services configuration as described in the following section.
The transport system service may not be configured correctly

Once you know that the transport system service is running, if you still cannot see the Import server in the GUI, the service may not be configured correctly. To verify the configuration: 1. On the Media Access node, open the following file in a text editor: /opt/EMC/TransportSystemService/config/GridService.xml An example GridService.xml file is shown here: <NodeConfig> <com.emc.imf.service.common.ServiceConfig> <logLevel> <level>WARN</level> </logLevel> <brokerHostName>10.5.123.234</brokerHostName> <brokerport>61617</brokerport> <configFileName>/opt/EMC/TransportSystemService/config/ DefaultConfig</configFileName> </com.emc.imf.service.common.ServiceConfig> </NodeConfig> 2. Verify that the <brokerHostName> element is set to the IP address of the Media Access node. 3. Verify that the <brokerport> element matches the port you assigned to Avamar extended retention when you installed it. 4. Save and close the file. 5. Restart the transport system service using the following command: service zzgridservice restart
The MCS or GSAN may not be running on the external Avamar server
Both the MCS and GSAN must be running on the external Avamar servers. To verify that these services are running: 1. Log on to the external Avamar server as root. 2. Enter the following command:
dpnctl status
Import server issues
141
Troubleshooting
Example output is shown below. It shows the GSAN and MCS status as up. Identity added: /home/dpn/.ssh/dpnid (/home/dpn/.ssh/dpnid) dpnctl: INFO: gsan status: up dpnctl: INFO: MCS status: up. dpnctl: INFO: EMS status: down. dpnctl: INFO: Backup scheduler status: down. dpnctl: INFO: dtlt status: down. dpnctl: INFO: Maintenance windows scheduler status: suspended. dpnctl: INFO: Unattended startup status: enabled. dpnctl: INFO: [see log file "/usr/local/avamar/var/log/dpnctl.log"] 3. If either or both services are down, restart them.
The external Avamar server may not be running the supported build of Avamar
The external Avamar servers and the Media Access node must be running the same version of Avamar. 1. Log in to the Avamar server as root. 2. To see which version of Avamar is running, enter the following command:
avtar --version
Example output is shown below. In this example, the Avamar server version is 6.1.100-280. version: build date: msg format: SSL: Zlib: LZO: platform: OS version: Processor: 6.1.100-280 Feb 8 2012 21:34:29 13-10 TLSv1 OpenSSL 0.9.8r-fips 8 Feb 2011 1.2.3 1.08 Jul 12 2002 Linux SLES-64 x86_64
3. If the Avamar server version does not match the version running on the Media Access node, upgrade the server.
The Import server appears to be offline in the GUI

If the import server displays in the GUI as being offline, check the status of avdto and the GSAN as described in the following topics.
The avdto process may be down

To see if the avtdo process is down: 1. Log in to the Media Access node as root. 2. Enter the following command:
ps -ef | grep avdto
142
Troubleshooting
If it is running, you will see output like the following: root 1078 1023 0 14:56 pts/0 00:00:00 grep avdto root 7590 1 0 Mar01 ? 00:00:00 /usr/local/avamar/bin/dto/avdto.bin --vardir=/usr/local/avamar/var/dto --bindir=/usr/local/avamar/bin/dto --vardir=/usr/local/avamar/var/dto --daemon --logfile=/usr/local/avamar/var/dto/avdto_daemon.log 3. If it is not running, enter the following command:
service avdto start
The GSAN may have failed on the Media Access node

If the GSAN has gone down, you must reset the import server. To check the status of the GSAN: 1. Log in to the Media Access node as root. 2. Enter the following command:
dpnctl status
Example output is shown below. Identity added: /home/dpn/.ssh/dpnid (/home/dpn/.ssh/dpnid) dpnctl: INFO: gsan status: up dpnctl: INFO: MCS status: up. dpnctl: INFO: EMS status: down. dpnctl: INFO: Backup scheduler status: down. dpnctl: INFO: dtlt status: down. dpnctl: INFO: Maintenance windows scheduler status: suspended. dpnctl: INFO: Unattended startup status: enabled. dpnctl: INFO: [see log file "/usr/local/avamar/var/log/dpnctl.log"] If the GSAN is down, reset the import server as follows: 1. In the Avamar Extended Retention workspace, click Browse Exported Backups on the Import & Restore springboard. 2. In the Backup Browse/Import page, click Reset Import Server. 3. Click OK when you see the Reset Import Server message.
External Avamar server issues

The following issues are specific to the external Avamar servers whose backups are being exported by the Avamar extended retention system. Note: These Avamar servers are referred to as external to distinguish them from the Avamar server that is running on the Media Access node.
Avamar servers incorrectly appear offline in the GUI

Synchronize the clocks between the external Avamar servers and the Media Access node.
143
Troubleshooting
Avamar servers do not appear in the GUI

The external Avamar grids should be displayed in the Avamar Extended Retention GUI in the following locations:

The Configuration springboard in the Avamar Servers tab The Task Monitoring springboard when tasks are scheduled, running, or completed In the Export Policy Management page
If you do not see the Avamar servers in the GUI, one of the following issues may be causing the problem.
The transport system service may be down

To determine whether the transport system service is down: 1. Log in to the external Avamar server as root. 2. Enter the following command:
ps -ef | grep Tran
Two processes should be running, with one the child of the other. 3. If the processes are not running, enter the following command:
4. Enter the following command again to make sure that the processes are running:
ps -ef | grep Tran
5. Repeat this process on each of the external Avamar servers. 6. If the problem persists, check the grid services configuration as described in the following section.
The transport system service may not be configured correctly

Once you know that the transport system service is running, if you still cannot see the external Avamar servers in the GUI, you may have miss-configured the service, causing it not to communicate with the Media Access node. To verify the configuration: 1. On the Avamar server, open the following file in a text editor: /opt/EMC/TransportSystemService/config/GridService.xml An example GridService.xml file is shown here: <NodeConfig> <com.emc.imf.service.common.ServiceConfig> <logLevel> <level>WARN</level> </logLevel> <brokerHostName>10.5.123.234</brokerHostName> <brokerport>61617</brokerport> <configFileName>/opt/EMC/TransportSystemService/config/ DefaultConfig</configFileName> </com.emc.imf.service.common.ServiceConfig> </NodeConfig>
144
Troubleshooting
2. Verify that the <brokerHostName> element is set to the IP address of the Media Access node. 3. Verify that the <brokerport> element matches the port you assigned to Avamar extended retention when you installed it. 4. Save and close the file. 5. Restart the transport system service using the following command:
The MCS or GSAN may not be running on the external Avamar server
Both the MCS and GSAN must be running on the external Avamar servers. To verify that these services are running: 1. Log on to the external Avamar server as root. 2. Enter the following command:
dpnctl status
Example output is shown below. It shows the GSAN and MCS status as up. Identity added: /home/dpn/.ssh/dpnid (/home/dpn/.ssh/dpnid) dpnctl: INFO: gsan status: up dpnctl: INFO: MCS status: up. dpnctl: INFO: EMS status: down. dpnctl: INFO: Backup scheduler status: down. dpnctl: INFO: dtlt status: down. dpnctl: INFO: Maintenance windows scheduler status: suspended. dpnctl: INFO: Unattended startup status: enabled. dpnctl: INFO: [see log file "/usr/local/avamar/var/log/dpnctl.log"] 3. If either or both services are down, restart them.
The external Avamar server may not be running the supported build of Avamar
The external Avamar servers and the Media Access node must be running the same version of Avamar. 1. Log in to the Avamar server as root. 2. To see which version of Avamar is running, enter the following command:
avtar --version
Example output is shown below. In this example, the Avamar server version is 6.1.100-280. version: build date: msg format: SSL: Zlib: LZO: platform: OS version: Processor: 6.1.100-280 Feb 8 2012 21:34:29 13-10 TLSv1 OpenSSL 0.9.8r-fips 8 Feb 2011 1.2.3 1.08 Jul 12 2002 Linux SLES-64 x86_64
145
Troubleshooting
3. If the Avamar server version does not match the version running on the Media Access node, upgrade the server.
Avamar server performance is being affected by extended retention activities

If the performance of the external Avamar servers is being affected negatively by Avamar extended retention activities, try reducing the number of jobs that are running in parallel. To do this: 1. Log into the Avamar Extended Retention GUI. 2. Access the Avamar Extended Retention workspace. 3. In the Configuration springboard, click the Media Access node tab. 4. Click System Properties. 5. Select a lower number for the Maximum Parallel Jobs setting, and click Apply.
Import failures
The following topics describe possible import failure scenarios.
An import failed and was not displayed in the Avamar MC Activity Monitor
Try the following:

Make sure the MCS and GSAN are running on the Media Access node. Make sure the avagent is running and configured for the Media Access node to itself. Check that the extended retention client (avagent) is running and in the avagent log, it has the 1024 and 1034 plug-ins registered. Check that each avagent on the Media Access node is on a separate port.
An import failed and can be seen in the Import server's Avamar MC

Try the following:
Make sure that the avdto process on the Media Access node is running. To do this: a. Log in to the Media Access node as root. b. Enter the following command:
ps -ef | grep avdto
If it is running, you will see output like the following: root 1078 1023 0 14:56 pts/0 00:00:00 grep avdto root 7590 1 0 Mar01 ? 00:00:00 /usr/local/avamar/bin/dto/avdto.bin --vardir=/usr/local/avamar/var/dto --bindir=/usr/local/avamar/bin/dto --vardir=/usr/local/avamar/var/dto --daemon --logfile=/usr/local/avamar/var/dto/avdto_daemon.log
146
Troubleshooting
c. If it is not running, enter the following command:

service avdto start

Check the Event Viewer for events that might provide more information. Make sure that imports are not trying to run while the library drives are being used for exports.
Backups do not appear in the Backup Browse/Import page

Do the following: 1. Log in to the Media Access node as root. 2. Run the following command to verify that the backup exists: mminfo -av If no backups are displayed, that means they have not been exported to tape.
An Avamar client does not appear in the Backup Browse/ Import page
If you do not see an Avamar client in the Backup Browse/Import page, the following sections may provide information about what is causing the problem.
Avamar clients in general

Sometimes, the Avamar server on the Media Access node cannot create a client during an export operation due to nslookup issues; in other words, the server cannot see the client for which it is exporting the backup. When this happens, the backup is still exported to tape, but it will be archived under the Media Access node client itself. When you select that backup and restore it, the system restores the original client that could not be created because of the lookup issues. To avoid this problem, make sure that the DNS or the /etc/hosts file on the Media Access node has been configured to see all of the clients that are being backed up by the external Avamar servers. Note: If you create a backup on a client that is using an alias that is not DNS resolvable, the client backup will be exported, but it will show up under the Avamar Extended Retention client name rather than under is own name.
Celerra NDMP clients

For Celerra NDMP clients, when you configure an Avamar Accelerator node to be part of the Avamar extended retention environment, you are prompted to enter a name that will be used to register the NDMP client with Avamar. This client name must be the fully qualified domain name of the Data Mover, which in this case is the Media Access node. The configuration prompts are shown below:
Import failures
147
Troubleshooting
Choose an action: 1. Add a new system 2. Edit an existing system 3. Remove a system from the list 4. Exit setup Enter action: [4]: 1 Setting up a new system account What kind of system do you want to setup? 1. EMC Celerra 2. NetApp Filer Enter choice: 1 Starting setup for EMC Celerra Network address or DNS name of the EMC Celerra [filer.company.com]: hostname.example.com The ndmp user password on "hostname.example.com": Repeat password: Password encoding scheme ("md5" or "text") to use for "hostname.example.com" [md5]: Checking username and password... avndmp returning with exitcode 0 verified Avamar account name for "hostname.example.com" [hostname.example.com]:
Export failures
The sections in this topic describe possible export failure scenarios.
Exports are failing in general

Make sure that the Avamar extended retention client has been registered with the internal and external Avamar servers. To verify that the client has been registered: 1. Log in to the Media Access node as root. 2. Change to the /data01/avamar/var/dto directory:
cd /data01/avamar/var/dto
3. List the contents of the directory:

ls -al
For each server with which the Avamar extended retention client was registered, including the instance of Avamar that is running on the Media Access node, you should see a directory named with the following format:
AvamarServerIPAddress-MediaAccessNode
where MediaAccessNode can be the FQDN or IP address of the Media Access node. Example output is shown here: drwxr-xr-x 2 root root 4096 Feb 7 10.5.123.234-MediaAccessNode.example.com drwxr-xr-x 2 root root 4096 Feb 7 10.5.160.185-10.5.160.195 drwxr-xr-x 2 root root 4096 Feb 7 10.5.170.165-MediaAccessNode.example.com
148
Troubleshooting
If the internal Avamar server or an external Avamar server is missing from the list, you must register the Avamar extended retention client with that server: 1. Make sure that you are still logged in to the Media Access node as root. 2. Enter the following command:
/user/local/avamar/bin/dto/avmultiregister.pl
3. The following output is displayed: === DTO Registration and Activation === --------------------------------------This script will register and activate the DTO plugin with the Avamar Administrator server. Agent status(es): ----------------=== DTO Registration and Activation === --------------------------------------1. Register to a new server 2. Remove a current registration 3. Show current agent status 4. Exit Your choice: 4. Enter 1, and then respond to the prompts to register the client with the Avamar server.
Exports do not appear in the Avamar MC and they fail in extended retention
Try the following:
Make sure that the Media Access node is registered as a client with the external Avamar servers as described in Exports are failing in general on page 148. Make sure that the MCS and GSAN are running on the external Avamar server as described in The MCS or GSAN may not be running on the external Avamar server on page 141. Check that the avagents are running. To do this, enter the following command:
ps -ef | grep avagent
You should see output like the following: root 692 1 0 Feb29 ? 00:00:01 /usr/local/avamar/bin/dto/avagent.bin --bindir="/usr/local/avamar/bin/dto" --sysdir="/usr/local/avamar/etc" --flagfile="/usr/local/avamar/etc/agentsettings.cfg" --vardir="/data01/avamar/var/dto/10.5.150.246-host3219.example.com" --logfile="/data01/avamar/var/dto/10.5.150.246-host3219.example.com/avag ent.log" --listenport=28004 root 810 1 0 Feb29 ? 00:00:00 /usr/local/avamar/bin/dto/avagent.bin --bindir="/usr/local/avamar/bin/dto" --sysdir="/usr/local/avamar/etc" --flagfile="/usr/local/avamar/etc/agentsettings.cfg" --vardir="/data01/avamar/var/dto/10.5.150.247-host3219.example.com" --logfile="/data01/avamar/var/dto/10.5.150.247-host3219.example.com/avag ent.log" --listenport=28005
Export failures
149
Troubleshooting
root 7733 1 0 Mar01 ? 00:00:01 /usr/local/avamar/bin/dto/avagent.bin --bindir="/usr/local/avamar/bin/dto" --sysdir="/usr/local/avamar/etc" --flagfile="/usr/local/avamar/etc/agentsettings.cfg" --vardir="/data01/avamar/var/dto/10.5.139.219-host3219.example.com" --logfile="/data01/avamar/var/dto/10.5.139.219-host3219.example.com/avag ent.log" --listenport=28003
Make sure that each avagent on the Media Access node is on a separate port. The --listenport setting in the ps output displays the port. Make sure that the Avamar extended retention client (avagent) is running and in the avagent log. The --logfile setting in the ps output displays the log location. The log should indicate that plugins 1034 and 1024 have been registered successfully. For example:
2012-03-05 14:19:28 avagent Info <7502>: Registration of client /clients/host3219.example.com with MCS 10.5.123.219:28001 successful. 2012-03-05 14:19:28 avagent Info <5928>: Registration of plugin 1034 Unix successful. 2012-03-05 14:19:28 avagent Info <5928>: Registration of plugin 1024 dto successful. 2012-03-05 14:19:28 avagent Info <5619>: Registration of client and plugins complete.
An export failed and appears in the MC Activity Monitor

Do the following:

Follow standard troubleshooting for all Avamar plug-ins. If you have a single drive, make sure that an import is not running at the same time as the export. Try the export again when the drive is available.
Not all exports were written to tape, but the export task completed
Do the following:
Check the Event viewer to see if a client was skipped because it did not match the policy. Check the Avamar MC to confirm that a backup is found within the rules of the policy.
The Event Viewer indicates that an export event was skipped

Try performing an on-demand export of the backup that was not exported.
An export worked but the client is not in the import list

If the Media Access node cannot resolve the host name for a given client, it will:

Create a user event indicating that it cannot resolve the client. Store the backup under the extended retention client.
You can do one or both of the following:

Look for the backup under the extended retention client. Add the client to the network lookup for the Media Access node.
150
Troubleshooting
Jobs take a long time to run

Communication may have failed between the Avamar MC and Avamar extended retention. The job may have actually completed, but Avamar extended retention still shows it as running.
Library issues
The following issues pertain to the tape library attached to the Media Access node.
The library does not appear in the GUI

The library that is used by Avamar extended retention must not be shared. It must be zoned for exclusive use by the Media Access node, and the robot must be controlled only by Avamar extended retention. Do the following: 1. Log in to the Media Access node as root. 2. Change to the /opt/EMC/scsilibdetector/bin/ directory:
cd /opt/EMC/scsilibdetector/bin/
3. Enter the following command:

./scsilibdetector
You should see information similar to the following for the library: Vendor: IBM Version: A.50 SCSI ID: 2.0.1 Slots ( Storage: 44 Import/Export: 3 Drives: 2 ) 4. If the library is detected, wait for it to display in the GUI. 5. If the library is not detected, do the following: Check the fiber connection between the Media Access node and the library Ask the IT department to check the zoning Restart the Media Access node
The library appears as UNKNOWN in the GUI

If the library is shown as UNKNOWN in the Media Management springboard, Avamar extended retention was not able to configure it automatically. Try configuring the library manually as described in the following procedure.
Jobs take a long time to run
151
Troubleshooting
To configure the library manually: 1. On the Media Management springboard, click Manage Export Media. The Media Management page opens. 2. In the Media Management page, select the library in the Libraries panel.
3. Click Configure. The Configure Library dialog box appears.
4. In the Configure Library dialog box, click Configure Library. A progress bar appears. 5. Click OK when you see the Success message. After you configure the library, it should appear in the Libraries panel like the one shown here.
An eject tape request failed

Do the following: 1. Log in to the Media Access node as root. 2. Enter the following command:
nsr_render_log -l -S 24 /nsr/logs/daemon.raw
3. Look for errors that explain why the eject failed
152
Troubleshooting
A task failed or completed with exceptions

Do the following: 1. Log in to the Media Access node as root. 2. Enter the following command:
nsr_render_log -l -S 24 /nsr/logs/daemon.raw
3. Look for errors that explain why the task failed.
The file index is reporting that it is full

The Media Access nodes Avamar server disk is getting full. You need to change the secondary retention period for one or more backups. To do this: 1. Log in to Avamar Extended Retention, and access the Avamar Extended Retention workspace. 2. On the Import & Restore springboard, click Browse Exported Backups to open the Backup Browse/Import page. 3. In the Filter Clients panel, type * in the Client Name box, and then click Apply. 4. Select a client in the Avamar Clients panel to display the backups for that client in the Backup panel. 5. Select one or more backups in the Backup panel. 6. Click Edit Secondary Retention. The Edit Secondary Retention Period dialog box appears. 7. In the Edit Secondary Retention Period dialog box, select a shorter retention period, or select to expire the retention period now, and then click Save.
JavaScript errors
If you get a Java script error, try refreshing the browser. If that does not work, try restarting the browser.
Timeout messages
If you receive a timeout message while trying to perform a task, refresh the browser, and then retry the operation.
A task failed or completed with exceptions
153
Troubleshooting
154
INDEX
A
accounts being locked out of 22 creating 33 disabling 35 editing 34 role types 36 unlocking 35 ACSLS library configuration 128 Administration workspace 23 definition of 24 springboards Event Summary 45 Framework Configuration 42 Log Information 60 My Profile 39 Role Management 36 Security Events 55 Task Summary 51 User Management 32 using 31, 119 archiving security events 56, 59 Avamar backups browsing and importing 109 exporting to tape 91 filtering 102 for all Avamar plug-ins 103 for most recent backup 102 for multiple backups 102 for specific Avamar plug-ins 103 Avamar client filters 99 Avamar extended retention capabilities and limitations 15 important terms and definitions 16 introduction to 13 logging in to 20, 135 logging out of 30 springboards Configuration 66 Import & Export Job History 70, 116 Import & Restore 65 Media Management 65 opening 64 Recent Events 67 Scheduled Exports 65 Task Monitoring 68 user name, suser 22 workspace accessing 27 description of 24 using 63 Avamar server external 16 import 16
troubleshooting external 143 troubleshooting import 140 viewing export policies for 93 viewing status of 66
B
Backup Browse/Import page 110 sorting information in Backup panel 113 backups definition of 16 deleting from the import server 115 exporting most recent 102 exporting multiple 102 filtering 102 for all Avamar plug-ins 103 for most recent 102 for multiple 102 for specific Avamar plug-ins 103 importing from tape 112 locating for import 111 metadata 16 performing on-demand exports for 105 restoring to a client 115 retention periods editing 114 setting 94 selecting columns to view in Backup panel 113 sorting information in columns 113 viewing on a tape volume 88 best practices clear browser cache before first login 18 create administrative user account 17 create disaster recovery image 18 label bootstrap tapes 18 operational 17 synchronize backup creation and export 17 bootstrap tapes labeling 81, 83 bootstrap, recovering 137 Browse/Import page customizing columns in Backup panel 113 browsers supported by Avamar extended retention 20
C
capabilities and limitations 15 client filters 99 clients locating for import 111 performing on-demand exports for 106 viewing those included in an export policy 93 Configuration springboard 66 configuring Avamar backup filters 102
155
Index
Avamar client filters 99 export policies 93 export policy details 94 export schedules 96 log level 42 message settings 43, 44 session timeout 43 SNMP 44 system settings 42 the system 42 copying springboards to My Workspace 28 CSV files exporting system events to 50
D
definitions and terms 16 deleting backups from the import server 115 export policies 105 disabling an export policy 105 disaster recovery applying a recovery image 136 creating a recovery image 134 image 18
E
editing backup retention periods 114 email address in user profile 40 export policies 104 Springboards list in My Workspace 28 user account 34 ejecting tape volumes 89 email disabling message settings 44 editing address 40 editing message settings 41 enabling message settings 43 EMC online support website 7 Event Summary springboard 45 Event Viewer 45, 68 acknowledging events 49 exporting events in CSV format 50 filtering events 48 updating the events table 47 viewing details for a single event 49 events acknowledging 49 security 55 archiving 59 deleting 59 resetting the security threat level 60 viewing in the Security Event Viewer 56 system 45 acknowledging 49 exporting in CSV format 50 filtering 48 updating 47 viewing details for a single event 49
viewing details in the Event Viewer 45 export clients, on-demand for clients 106 definition of 16 labeling tapes for 81 performing on-demand 105 policies configuring Avamar backup filter 102 Avamar client filter 99 export schedule 96 policy details 94 creating 93 definition of 16 deleting 105 disabling 105 editing 104 performing on-demand exports for 106 summary 103 viewing by Avamar server 93 clients included in 93 export job details 107 schedules configuring 96 Nth day of each month 97 on-demand 98 regular intervals 97 specific date each month 98 specific weekdays 97 Export Policy Management page 91 external Avamar servers definition of 16 troubleshooting 143
F
filtering backups 102 security events 58 system events 48 tasks 54 framework administrator account 21, 135 configuring system settings 42 disabling message settings 44 enabling message settings 43 Framework Configuration springboard 42 enabling SNMP 44
G
Google Chrome 20
I
Import & Export Job History report 116 springboard 70, 116 Import & Restore springboard 65, 109 Import server definition of 16
156
IndexIndex
in Backup Browse/Import page 110 resetting 115 status of on Configuration springboard 66 troubleshooting 140 import, definition of 16 important terms and definitions 16 importing Avamar backups from tape 112 inventorying library contents 90
N
Nth day of each month 97
O
on-demand exports configuring 98 performing for a client 106 performing for an export policy 106 online help 29
J
jobs, setting the maximum number that can run in parallel 67
P
parallel jobs, setting the maximum number that can run 67 password changing 40 requirements 33, 40 physical libraries 14 policy. See export policies pools. See tape pools
L
labeling tape volumes 81 libraries ACSLS 128 inventorying 90 labeling tape volumes in as bootstrap tapes 81 as export tapes 81 physical and virtual 14 viewing details of 86 viewing tape volumes in 87 lockbox password 21, 135 Log Information springboard 60 Log Viewer 61 logging in 20, 135 out 30 login account lockout 22 failure error message 22 unlocking a user account 35 logs 60 configuring the log level 42 saving log files 62 viewing in the Log Viewer 61
R
Recent Events springboard 67 recovery images applying 136 creating 134 regular intervals 97 report, Import & Export Job History 116 resetting a user password 40 the import server 115 the security threat level 57 restore, definition of 17 restoring backups to a client 115 retention periods creating 78 custom 77 default system 77 definition of 17 deleting 80 editing for backups 114 setting for backups 94 viewing associated pools 78 viewing details 78 role management 36 editing a users roles 37 generating a user role report 39 role types 36 Role Management springboard 36
M
Management Information Base 124 Max Ack. Events, configuring 43 Media Access node 16 media management labeling tape volumes 81 Media Management springboard 71, 151 message settings 42 disabling 44 enabling 43 MIB 124 Mozilla Firefox 20 My Profile springboard 39 My Workspace 27 adding springboards to Springboards list 28 copying springboards to 27 removing springboards from Springboards list 29
S
Scheduled Exports springboard 65, 91 Security Event Viewer deleting events in 59 filtering events in 58 resetting the security threat level in 60 viewing event details in 56 security events 55 archiving 56, 59 deleting 56, 59
157
Index
filtering 56, 58 removing 56 selecting 56 Security Events springboard 55 security threat level 55 resetting 57, 60 session timeout 23 configuring 43 SNMP configuring 44 enabling 44 MIB 124 SNMP traps 121 configuring for Avamar server 121 configuring for tape management system 122 sorting backup column information 113 specific date each month 98 specific weekdays 97 springboards adding to a workspace 25 Configuration 66 copying to My Workspace 27, 28 definition of 17 Event Summary 45 Framework Configuration 42 Import & Export Job History 70, 116 Import & Restore 65, 109 list 24 Log Information 60 Media Management 65, 71, 151 moving 26 My Profile 39 opening 64 Recent Events 67 removing from a workspace 25 Role Management 36 Scheduled Exports 65, 91 Security Events 55 Task Monitoring 68, 107 Task Summary 51 User Management 32 Springboards list adding springboards to in My Workspace 28 editing 28 removing springboards from in My Workspace 29 Storage Management System definition of 17 events for 67 supported browsers 20 suser 22 system configuration 42 disabling message settings 44 enabling message settings 43 system events 45 acknowledging 49 exporting in CSV format 50 filtering 48 sorting 47 updating 47 viewing details for a single event 49
viewing event details in the Event Viewer 45 system settings 42 configuring 42 log level 42 Max Ack. Events 43 session timeout 43
T
tape pools creating 73 custom 72 default system 72 deleting 76 editing 75 relabeling volumes in 84 viewing associated retention periods 78 viewing details of 73 viewing volumes in 73 tape volumes ejecting 89 importing Avamar backups from 112 labeling 81 as bootstrap 83 for export 82 relabeling to a different pool 84 viewing backups on 88 viewing those in a pool 73 Task Monitoring springboard 68, 107 Task Summary springboard 51 Task Viewer 51, 69 filtering tasks 54 opening 107 viewing export job details in 107 tasks 51 filtering 52, 54 removing a filter 52 viewing details of in the Task Viewer 51 terms and definitions 16 threat level 55 resetting 60 timeout, session 23 TOOLBAR tab 24, 25 troubleshooting 139 export failures 148 external Avamar server issues 143 file index reporting full 153 import failures 146 import server issues 140 JavaScript errors 153 library issues 151 task failed or completed with exceptions 153 timeout messages 153
U
unlocking a user account 22, 35 user accounts creating 33 disabling 35 editing 34
158
IndexIndex
role types 36 unlocking 35 user management 32 creating user accounts 33 disabling a user account 35 editing user accounts 34 unlocking user accounts 35 User Management springboard 32 user name description of 33 suser 22 user profile management 39 changing name and email address 40 changing password 40 editing email message settings 41 User Role Report 39 user roles editing 37
V
viewers Event 45, 68 Log 61 Security Event 56 Task 51, 69 virtual libraries 14 volumes. See tape volumes
W
web browsers Mozilla Firefox 20 Windows Internet Explorer 20 Windows Internet Explorer 20 workspaces accessing 24 Administration 23, 24 Avamar Extended Retention 27 definition of 17 displaying springboards in 26 hiding springboards in 26 moving springboards around in 26 My Workspace 27 adding springboards to Springboards list 28 copying springboards to 27 removing springboards from Springboards list 29 opening springboards in 64 WORKSPACES tab 24
159
Index
160

Avamar 6.1 Ext Ret User Guide

Uploaded by

Document Information

Original Description:

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Avamar 6.1 Ext Ret User Guide

Uploaded by

Copyright:

Available Formats

EMC Avamar 6.

EMC Avamar 6.1 Extended Retention User Guide

Preface Chapter 1 Introduction

Using the Administration Workspace

Using the Avamar Extended Retention Workspace

EMC Avamar 6.1 Extended Retention User Guide

EMC Avamar 6.1 Extended Retention User Guide

EMC Avamar 6.1 Extended Retention User Guide

October 25, 2012

July 31, 2012 April 11, 2012

Conventions used in this document

EMC Avamar 6.1 Extended Retention User Guide

Courier bold Courier italic

EMC Avamar 6.1 Extended Retention User Guide

Where to get help

EMC Avamar 6.1 Extended Retention User Guide

Please include the following information:

EMC Avamar 6.1 Extended Retention User Guide

EMC Avamar 6.1 Extended Retention User Guide

EMC Avamar 6.1 Extended Retention User Guide

Capabilities and limitations

Avamar 6.1 is required

Avamar extended retention is intended for long-term retention

Partial imports are not supported

Exports and imports can take a significant amount of time

A single physical or virtual tape library is supported

Standalone tape drives are not supported

Capabilities and limitations

Important terms and definitions

EMC Avamar 6.1 Extended Retention User Guide

Operational best practices

Creating an administrative user account

Exporting backups to tape

Operational best practices

Labeling tape volumes

Creating disaster recovery images

EMC Avamar 6.1 Extended Retention User Guide

CHAPTER 2 Getting Started

Windows Internet Explorer Mozilla Firefox Google Chrome

What to do the first time you use Avamar extended retention

Logging in for the first time

EMC Avamar 6.1 Extended Retention User Guide

2. In the Setup Lockbox Password dialog box, type a lockbox password.

Logging in for the first time

EMC Avamar 6.1 Extended Retention User Guide

The Administration workspace

The Administration workspace

Accessing available workspaces

Avamar Extended Retention workspace

EMC Avamar 6.1 Extended Retention User Guide

Adding and removing springboards

The Administration workspace

Moving springboards within a workspace

Displaying springboards in a workspace

Hiding springboards in a workspace

The springboard no longer displays in the workspace.

EMC Avamar 6.1 Extended Retention User Guide

The Avamar Extended Retention workspace

Copying springboards from other workspaces to My Workspace

To copy a springboard to My Workspace, click the house

icon on the springboard.

Adding springboards to the Springboards list in My Workspace

EMC Avamar 6.1 Extended Retention User Guide