Abacus Ticketing System Guide

ABACUS
TICKETING

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JUNE2011 Page 1
1.0 ABOUT FARES
Abacus fares is an integrated display of both Published and Private fares
providing point to point with the following features:
A comparison of published and private fares
A maximum of 650 applicable fares
Single carrier fare display
Multiple carriers fare display providing shopping feature

Abacus Fares functionalities enable you to retrieve either a single carrier
or multiple carriers response to search for your desired result. Result
will differ depending on the options specified in the FQ command. Travel and
Return dates are the most essential options that can be specified in the FQ
command to retrieve desired fares.

1.1 Fare Quote - FQ

In the Fares Retrieval command, mandatory fields include city pair and
carrier code. The travel date is an optional field.

Below is example fare retrieval using mask.

Upon Fare Quote selection, Fares/Pricing-Fares- Fare Quote mask will appear.
Complete the required data, mandatory columns are in red and click on Send.
Optional fields (in blue) may be selected. System will search for the sector
fares based on the city pair input.

JUNE2011 Page 2
Sample of basic fare display response:
FQKULSIN
KUL-SIN SHOP FRI 30APR10 MYR O
3K 1/ 0/ 0 MH 8/ 0/ 9 SQ 7/ 0/ 0 MI 7/ 0/ 0 JL 0/ 0/ 0 O
//SEE FQHELP FOR INFORMATION ABOUT THE NEW FARE DISPLAYS// O
SURCHARGE FOR PAPER TICKET MAY BE ADDED WHEN ITIN PRICED
MULTIPLE SELLING CURRENCIES CONVERTED TO MYR USING CURRENT BSR
** KULSIN.EH 30APR10 MPM 235 O
V FARE BASIS AP FARE-OW FARE-RT CX BK SEASON MINMAX O
1 HHOW 76 152 3K H --- -/12M
2 QEMY - 180 MI Q --- -/ 14 O
3 QOWMY - 90 MI Q --- -/ -
4 KHOW 101 202 3K K --- -/12M
5 LHOW 131 262 3K L --- -/12M
6 MHOW 151 302 3K M --- -/12M
7 NHOW 161 322 3K N --- -/12M
24 X VPASS - 960*MH V --- -/ 6M
25 C - 490 980 JL C --- -/ -
26. COW - 550 MI C --- -/ -
27. CRMY - 1100 MI C --- -/ -
28 COW - 550 SQ C --- -/ -
29 CR - 1100 SQ C --- -/12M
30 EFX - 600 1200 MH E --- -/ -
31 CBZ - 666 1332 MH C --- -/ -
32 X JPASS - 2566*MH J --- -/ 6M

ENTER RD LINE NUMBER *RTG TO VIEW ROUTING. EXAMPLE - RD4*RTG O

Explanation:

Part
Description
O
KULSIN City pair.
SHOP shopping for fares since it does not specified carrier
code
FRI 30Apr10 Day and date of travel
MYR Currency code in which the fares are displayed based on
Country of Commencement.
O
This is the carriers schedule count/service indicator.
3K Carrier code for Jetasia
1 Indicates that there is one non-stop flight
0 Indicates that there is no direct flight
0 Indicates that there is no online/interline flights
O
These lines provide additional information such as:
SEE FQHELP FOR INFORMATION ABOUT THE NEW FARE DISPLAYS
O
** - Shop indicator, carrier codes are clearly indicated
and associated to the fares shown on the left.
KULSIN.EH City pair and global indicator.
30APR10 Date of travel.
MPM 235 Maximum permitted mileage
O
V Header for Vendor code
FARE BASIS Header for Fare Basis code
AP Header for Advance Purchase Requirement
FARE-OW Header for one-way fare
FARE-RT Header for return fare

JUNE2011 Page 3
BK Header for booking code
SEASON Header for seasonality
MINMAX Header for minimum/maximum stay
RTG Header for routing
O
Line number, <blank> indicates vendor codes (refer note 1),
HHOW fare basis code, advance purchase (refer note 2),
76 fare ow-way, 152 fare return, 3K carrier code, H-
booking class, - - - seasonality, -/12M fare validity
O Entry to view fare routings

Note:
1. Vendor Code
Code Fare source
SITA
F
Net fares
<blank> ATPCO

2. Private Fare
Code Discription

A general private fare without
Account Code or Corporate ID and
not marked up
/ A marked up private fare
X Private fare that is ineligible
for ticketing
*
Any private fare filed with a
Corporate ID or an Account Code
<blank> This is published fare

3. Advance Purchase
Code Description
<Numeric> Number of days e.g 14
<Numeric> followed by
H
Number of hours e.g 3H
<Numeric> followed by
M
Number of months e.g 1M
Indicates multiple advance purchase requirement
exist
SI Indicates Reservation and Ticketing requirement
exist
- No advance purchase requirement

JUNE2011 Page 4
CRYPTIC ENTRIES ON FARE QUOTE

Description Format examples

Single carrier with specific date travel FQKULHKG15MAY-CX
Specify exclude fares with advance purchase FQKULLHR28JUNXA
With global indicator FQKULJNB.EH-MH
With corporate ID FQKULTPE20OCT-MHIABC22
FQKULTPE20OCT-MHUIABC22
Inclusion code fare type FQKULKUL10DECCTRW-BR
With passenger type code FQKULBKK01JUL-MHPGIT
With return date FQPENLHR14SEPR20SEP
With booking class FQBKIHKG20JUNBQ
With fare basis code FQSIN SYD10DEC-SQQLSUPER
Child fare FQKULPEN02OCT-MH,C
Infant fare FQKULPEN02OCT-MH,I
With account code FQKULMEL18AUGAC*234567CA
Private fares only FQPENLHR10MARPV
Historical fares by specifying ticketing and
travel date
FQ20JUL09JKTSIN01AUG09-MH

Fare Quote Shortcuts

From a current fare display, there is some shortcut entries that can
retrieve the specific fares easily.

Redisplay a fare response FQ*
Redisplay with change date of travel FQ*28may
Redisplay and reverse city pair FQ*R
Redisplay and change arrival city FQ*ASFO
Specify global indicator FQ*.AT
Redisplay and change return date FQ*26MAY
Redisplay and specify booking class FQ*BM
Redisplay and specify fare basis code FQ*QFLEXI
Specify unique Corporate ID FQ*UIABC22
Specify unique account code FQ*UAC*230989CA
Request fare code display from PNR
segment
FQS1
Specify connection flight number from
air availability
FQL2/3
Specify fare type and line number from
air availability
FQL2EX

JUNE2011 Page 5
1.2 RULE DISPLAY - RD

Fare rules are attached to all fares. Fare rules can be displayed in
two ways i.e with long entry or with short continuation entry from
Fare Quote response.
There are different entries, which you can make us to retrieve desired
rule information. Below shows a list of commonly used commands:

Description Format entries
Retrieve rules for fare line number 2 RD2
Retrieve rule menu RD2*M
Retrieve specific rule category RD2*13
Retrieve multiple rule categories by
category numbers
RD2*13/26
Retrieve multiple rule categories by
category codes
RD2*AV/MX
Redisplay fare rules RD*

Sample of Rules Response:
RD1
V FARE BASIS AP FARE-OW FARE-RT BK SEASON MINMAX RTG O
1 BEE1M1 - 2977 B --- 3/ 1M EH01 O
PASSENGER TYPE-ADT AUTO PRICE-YES O
FROM-KUL TO-HKG CXR-CX TVL-20JUN10 RULE-CX2K IPRPG/8 O
FARE BASIS-BEE1M1 SPECIAL FARE DIS-E VENDOR-ATP O
FARE TYPE-XEX RT-REGULAR EXCURSION O
MYR 2977 MPM E05FEB10 D-INFINITY FC-BEE1M1 FN- O
SYSTEM DATES - CREATED 04FEB10/2215 EXPIRES INFINITY

50.RULE APPLICATION AND OTHER CONDITIONS O
NOTE - THE FOLLOWING TEXT IS INFORMATIONAL AND NOT
VALIDATED FOR AUTOPRICING.
EXCURSION FARES BETWEEN HONG KONG SAR/MACAU SAR AND
MALAYSIA/SINGAPORE
APPLICATION
AREA
THESE FARES APPLY
BETWEEN HONG KONG SAR CHINA AND SIN
BETWEEN HONG KONG SAR CHINA AND BKI/KCH/KUL
BETWEEN MFM AND BKI/KCH/MKZ.
CLASS OF SERVICE
THESE FARES APPLY FOR ECONOMY CLASS SERVICE.
TYPES OF TRANSPORTATION

JUNE2011 Page 6
Part Description
O Repetition of fare response
O PASSENGER TYPE ADT. This associated with passenger type for
fare selection
AUTO PRICE YES. Indicates whether pricing be allowed in the PNR
FROM-KUL TO-HKG. Origin and destination
CXR-CX. Requested carrier
TVL-20JUN10. RULE-CX2L Rule reference number. IPRGPG/8
O FARE BASIS BEE1M1 Fare basis code
SPECIAL FARE DIS-E Fare description. DIS-E means Display type
filed by Airline. Refer note 1 below.

VENDOR ATP Fares been filed by ATPCO

FARE TYPE XEX- Fare Type code excursion
O
RT-REGULAR EXCURSION Fare type description

MYR 2977 Filing currency and fare amount
O
MPM Indicates that this is mileage fare

E05FEB10- Fare record effective date, D-INFINITY Discontinue
date, FC-BEE1M1 fare basis code. FN - fare note

O
Rule category number and text are shown. The category number will
start from number 50 followed by 00, 01 and the list continues.

Note: In each of rule categories, if the rule text indicates as Note
or Footnote, these conditions will not be validated automatically
during pricing. It is the responsibility of the agent to check the
rules and ensure all are complaint before issuing tickets.

Long Rule Display.

In cases when you need to retrieve rules with specific details instead
of referencing to Fare Quote response, you can use the long rule
display command to view the desired information.

Description Format example
Basic long rule
command
RDKULTPE20MAYYEE1M-BR
Display rule menu RDTPESIN20MAYYXEE21-BR*M
Display specific rule
categories
RDKULHKG20JUNBEEIM1-CX*6/35

JUNE2011 Page 7
Sample of Rules response (partial):
RDKULTPE20MAYYEE1M-BR
V FARE BASIS AP FARE-OW FARE-RT BK SEASON MINMAX RTG
1. YEE1M - 5080 K --- 3/ 1M EH01
PASSENGER TYPE-ADT AUTO PRICE-YES
FROM-KUL TO-TPE CXR-YY TVL-20MAY10 RULE-T097 008SITA/8
FARE BASIS-YEE1M SPECIAL FARE DIS-E VENDOR-SITA
FARE TYPE-XEX RT-REGULAR EXCURSION
TARIFF FAMILY-J DBE-YE FARE QUALITY-E ROUTE CODE-31
MYR 5080 MPM E01APR09 D-INFINITY FC-YEE1M FN-09
SYSTEM DATES - CREATED 05MAY09/1141 EXPIRES INFINITY
50.RULE APPLICATION AND OTHER CONDITIONS
NOTE - THE FOLLOWING TEXT IS INFORMATIONAL AND NOT
VALIDATED FOR AUTOPRICING.
EXCURSION FARES WITHIN SOUTH EAST ASIA
APPLICATION
AREA
THESE FARES APPLY WITHIN SOUTHEAST ASIA.
CLASS OF SERVICE
THESE FARES APPLY FOR ECONOMY CLASS SERVICE.
TYPES OF TRANSPORTATION
THIS RULE GOVERNS ROUND-TRIP FARES.
FARES GOVERNED BY THIS RULE CAN BE USED TO CREATE
ROUND-TRIP/CIRCLE-TRIP JOURNEYS.

1.3 ROUTING INFORMATION

A routing is specific route travel that a passenger must follow in
order to obtain the fare. There are 3 types of routings that can be
found from Fare Quote.

All published routings are designated in the routing column of the
Fare Quote response with an applicable two letter global indicator
followed by two digit numeric designation beginning with 01, e.g
PA01. Arbitrary two digit numbers are assigned to each global to
distinguish one from another, e.g AT01, AT02

The MPM for an itinerary is based on the outward destination, which is
the farthest point in the itinerary from the origin. Mileage fares in
a fare quote include the MPM as part of the routing definition at the
bottom of the Fare Quote display.

JUNE2011 Page 8
Routing From Fare Quote:
Entry: RD*RTG

Response:
RD2*RTG
V FARE BASIS AP FARE-OW FARE-RT BK SEASON MINMAX RTG
2 YRT - 3810 Y --- /12M EH01 O
PASSENGER TYPE-ADT AUTO PRICE-YES
FROM-KUL TO-HKG CXR-CX TVL-20MAY10 RULE-CX1T IPRPG/8
FARE BASIS-YRT NORMAL FARE DIS-N VENDOR-ATP
FARE TYPE-EU RT-ECONOMY UNRESTRICTED
MYR 3810 MPM E05FEB10 D-INFINITY FC-YRT FN-

PUBLISHED RTG KUL-HKG/CX EF-05FEB10 DIS-INDEF

/WITHIN THE EASTERN HEMISPHERE/ MPM 1886 O
MILEAGE SYSTEM APPLIES BETWEEN ORIGIN AND DESTINATION
MILEAGE SYSTEM APPLIES ORIGIN TO DESTINATION
TICKETED POINT DEDUCTION OF 700 MILES APPLIES O
WHEN TRAVEL IS VIA BOM AND DEL OR ISB AND KHI
SPECIFIED ROUTING PERMITTED AS FOLLOWS O
KUL-MNL/BKI-HKG

Explanation:
Part Description
O Routing reference EH01
O EH01 A corresponding global indicator and its arbitrary number
are provided in the first line of the routing display
PUBLISHED MPM 1886 The abbreviation for maximum permitted
mileage.
O Extra miles for ticketed point deduction
O Specified routing permitted.

Other optional entries for routings:
Retrieve routing data by using rule display
command
RD2*RTG
Retrieve routing data by using long rule
display command
RDSINDFW20MAYYATPO-
BR*RTG

JUNE2011 Page 9
1.4 RESERVATION BOOKING DESIGNATOR RBD

There will be times when airlines will require different booking codes
for the fares. The besides the booking code notifies the user that
there is more than one booking code for this fare.
There are 3 categories of booking code:

Primary booking codes are the inventory indicators for which the
governing carrier of a journey must be booked on the governing segment
of a fare component.
Secondary booking codes refer to inventory indicators on every other
segment of the fare component that is part of the governing carriers
through fare.
Alternate booking code are inventory indicators that refer to
additional booking code values that can be substituted for primary and
/ or secondary segments under certain circumstances.

Entries to retrieve RBD information:
From Fare Quote (required a fare display present
in work area
RB3
From Fare Quote with multiple secondary carriers RB3-SQ/CX/BR
Verifies booking codes using long entry RBSINHKGQYEE1M-
SQ/UA
Redisplay last current screen RB*

Note: A booking code followed by a indicates that one or more
primary booking codes are present.

In the RBD response, there 4 restriction tags are as follows:
Indicator Description
Permitted The condition is as not as restrictive as the
others mentioned below. If the booking code is not
booked, you can still proceed to apply the
available booking code and fare should be
displayed.
Required The option indicates that booking code shown is
required even if seats are not available in the
PNR to qualify the fare. Otherwise, validation
will fail and fare will not be returned.
Required when available The condition is that you have to apply the
booking code if it is found in the availability
and seats are available. If seats are not
available, you have to proceed to apply next
available booking code in the RBD response.
Required when offered The condition is that the corresponding booking
code has to be used in the itinerary to qualify
for the associated fare, regardless of whether
seats are available. In situation where the
booking code is not shown in that availability,
you can proceed to the next restriction tag.

JUNE2011 Page 10
Sample from Fare Quote display:
RB1LAXDFW-AA
CXR FARE CLASS MARKET TICKET DATE TRAVEL DATE
MH BST6MMY KULDFW 04MAY10 20MAY10

MH PRIME BOOKING CODE B
---------------------------------------------------------------
AA LAX DFW
REQUIRED N

Note: The above sample showed that the primary booking is B and for
sector LAXDFW should be booked on N class only.

1.5 TAX BREAKDOWN IN FARE QUOTE DISPLAY FT

The Tax breakdown display entry is a continuation that requires a
displayed Fare Quote response. From the Tax Breakdown response, it
provides the base fare and taxes information for selected fare basis
code.

Tax breakdown identifier followed by line number
from Fare Quote response
FT2

Note: The tax breakdown response only provides estimate amount that
applies to the city pair specified in the fare display. For detailed
tax information, you are to retrieve from the pricing transaction.

Example of Tax Breakdown response
FT2
FARE BASIS - MST6MMY O

RT FARE MY TAX US2TAX YC FEE XY FEE TOTAL O
5392 51 104 18 23 5604 MYR
XA FEE
16

Explanation:
Part Description
O Fare basis code /bank selling rate conversion (if any)
O Header for return fare/applicable taxes codes and amount/total
fare/local currency

JUNE2011 Page 11
1.6 BASIC MILEAGE CALCULATION WN

Mileage Calculation is to provide information to assist you in
determining the applicable fare break point(s) and surcharges for
routes of travel that is subject to the mileage principle.

Description using
cryptic
Format entry
Basic entry WNDELDXBLON

Below is using masking
Step 1: Select Mileage option to initiate the mask.

Step 2: Complete the necessary data and click send

JUNE2011 Page 12
Sample of the response:
WNDELDXBLON

WN DEL YY DXB YY LON /04MAY10 O
*************************************************************

CTY GI TPM CUM MPM EMS DED LAST NEXT 25M O

DEL 3
1. DXB 2 EH 1368 1368 1641 0M 0 0 273 2051 O
2. LON 2 EH 3409 4777 5596 0M 0 0 819 6995

Explanation:
Part Description
O The itinerary to calculate the mileage default to YY
carriers/date of retrieval
O Header for City/ Global indicator/ Ticketed Point Mileage/
Cumulative Mileage/
Maximum Permitted Mileage/ Excess Mileage Surcharge/ Deduction/
Lower level mileage/ Higher level mileage/ 25% surcharge
O DEL origin city, 3 IATA tariff conference area indicator
DXB intermediate city. 2 IATA tariff conference area
indicator
1368 mileage traveled between each city pair.
1368 cumulative mileage give the total TPM value between origin
and each city in the itinerary.
1641 maximum permitted mileage allowed between the origin city
and each city in the itinerary.
0M indicates percentage amount to be increase on the fares to
the cover the excess mileage flown.
0 indicates mileage deduction that may apply based on the route
of travel specified.
0 indicates the number of miles to be reduced to reach the next
lower level of mileage surcharge.
273 indicates the number of miles available before reaching the
next higher level of mileage surcharge.
2051 if the CUM has the same miles as shown in this column, a
25% surcharge will be levied on the fare.

Optional Cryptic Entries on Mileage Calculation:

With global indicator WNSINNYC.ATYTO
With surface sector WNSINFRADUS//HAMMUC
With carrier code WNBOSDTTKLLON
With connection city WNGVABSLX/MILLON
Display mileage for multiple segments in a PNR WN
Display mileage for range of segments in a PNR WNS2-5
Redisplay mileage information WN*

JUNE2011 Page 13
1. 7 IATA RATE OF EXCHANGE (ROE)

This function allows the display of IATA ROE and rounding information
for purpose of converting a local currency amount to/from NUC.

Basic entry to check current ROE for all countries

FC*

FC*
NUC - NEUTRAL UNIT OF CONSTRUCTION RATES LISTED - O
ENTER FCHELP FOR ADDITIONAL FC NUC FORMATS

CURRENCY NUC RATE EFF SALE LAST SALE-TKT O
AED 3.672900 01APR2010 O
AFN 49.500000 01APR2006
ALL 109.908000 09FEB2004
AMD 388.900000 01APR2010
ANG 1.790000 01APR2006
AOA 90.629000 01APR2010
ARS 3.856700 01APR2010
AUD 1.100776 01APR2010
AWG 1.790000 01JUL2007

Explanation:
Part Description
O Header for Currency code/ Rate Of Exchange/ Effective date of
Sale/ Last date of Sale/Ticket
O AED - currency code
3.672900 - rate of exchange (ROE)
01APR2010 - effective date of sale

Optional Entries For FC*

Description Format
example
Specific date (historical) ROE for All countries FC*10DEC09
Current ROE for specific currency FC*THB
Display ROE with specific date (historical) and
currency
FC*AUD03OCT09

Note: Historical ROE information may be retrieved up to max of 2 years
from current date.

JUNE2011 Page 14
1.8 NUC CONVERSION - FC

A specific currency can be converted to a NUC (Neutral Unit of
Construction) value, or vise versa. When converting to a NUC value,
all values after the second decimal places are removed from the
resulting NUC value.

Covert local currency to NUC FCHKD2500
Convert NUC amount to local currency FC339.98/MYR
Convert NUC amount to local currency with specific
date
FC339.98/SGD10DEC09

Entry: FCHKD2010

Response:
FCHKD2010
NUC - NEUTRAL UNIT OF CONSTRUCTION RATES LISTED - O
ENTER FCHELP FOR ADDITIONAL FC NUC FORMATS

RATE 1NUC - 7.760890 HKD / 04MAY10 O

NUC 258.99 TRUNCATED
O

Explanation:
Part Description
O Header for NUC information
O Rate of exchange used for conversion and date of retrieval
O Converted amount to NUC with two decimal points. Any number after
second decimal will be dropped.

JUNE2011 Page 15
1.9 CURRENCY CONVERSION RATE DC*

Select Currency Conversation tab

System will display Currency Conversion mask:

Response from the system:

DCAUD1050.00/MYR
RATE BSR 1MYR - 0.338638672 AUD O
MYR 3100.6 TRUNCATED O
MYR 3101 ROUNDED UP TO NEXT 1 - FARES O
MYR 3101 ROUNDED UP TO NEXT 1 - TAXES
O

Explanation:
Part Description
O
The amount of banking selling rate taken during the
conversion.
O
The result of the calculated amount
O
The calculated amount and rounding unit for fares
O
The calculated amount and round unit for taxes

JUNE2011 Page 16
1.10 TAX INFORMATION TX*

Tax display function allows you to retrieve a list of applicable taxes
for a country and/or city/airport by specifying country name, country
code or city/airport codes.

Tax Display mask:

Response:

TXN*LON
COUNTRY NAME- UNITED KINGDOM
TAX TAX
CODE NAME

1 GB5 AIR PASSENGER DUTY APD
2 GB6 AIR PASSENGER DUTY APD
3 YO5 AIR PASSENGER DUTY APD
4 YO6 AIR PASSENGER DUTY APD
5 UB1 PSC - SECTOR ABZ - GLA
6 UB8 PSC - SECTOR INV - WIC
7 UB2 PSC - DOMESTIC DEPARTURES ABZ THROUGH LDY
8 UB7 PSC - DOMESTIC DEPARTURES LGW THROUGH SZD

COUNTRY TAX ROUNDING - ROUND TO NEAREST 0.1
USE TXN*# WHERE # IS LINE NUMBER
3 - CHARACTER CODE FOR DISPLAY PURPOSES ONLY

JUNE2011 Page 17
Tax display options:
Description Format entry
List of applicable taxes for specific
city/airport
TXN*KUL
Display specific tax details from the list TXN*2
Display specific tax details by tax code TXN**WY
Displays specific passenger facility
charges- PFC
for specific city
PXC*DFW
Display Carriers Option table PXT*

2.0 NON-PNR PRICING

Abacus Non-PNR pricing allows you to display the fares and tax
information for an itinerary without first booking the segments. This
functionality allows up to a maximum of 16 segments to be specified in
the pricing command and the system will return up to 8 lowest fare
combinations.

Non-PNR Pricing Using Mask

Step1: To initiate Non-PNR Pricing mask

JUNE2011 Page 18
Step 2: Complete the information required in the column given.

Response:
WQPAR/AAFLIS/AIBMAD-VAF
PSGR TYPE ADT
ATTN*VERIFY BOOKING CLASS
FARE BASIS BOOK CODE FARE TAX TOTAL
01 YIF K/Y MYR 6354 373 6727 ADT
02 CIF Z/C MYR 6354 410 6764 ADT
*01,02*TRAVEL RESTRICTIONS MAY APPLY
*01,02*PAYMENT/TKT RESTRICTIONS APPLY
ATTN*BOOK OPTION OF CHOICE IN APPLICABLE BOOKING CLASS

** TOTALS INCLUDE KNOWN TAXES AND FEES **
** TOTAL FARE, TAXES AND FEES MAY CHANGE ONCE FLIGHTS ARE
CONFIRMED **

JUNE2011 Page 19
Step 3: Click at the line number of the fare list from the above
response. This will invoke the Display Fare window:

Step 4: Click at the line number of the fare
Response:
WQ1
PSGR TYPE ADT - 01
CXR RES DATE FARE BASIS NVB NVA BG
PAR
LIS AF K 29JUL YIF 29JUL 01P
MAD IB Y OPEN YIF 29JUL 01P
FARE EUR 1523.00 EQUIV MYR 6354
TAX MYR 65FR MYR 5IZ MYR 303XT
TOTAL MYR 6727
ADT-01 YIF
PAR AF LIS1292.82IB MAD533.68NUC1826.50END ROE0.833831
XT MYR17PT MYR34YP MYR252YQ
RATE USED 1EUR-4.1720000124158MYR
ATTN*TRAVEL RESTRICTIONS MAY APPLY SEG 1,2
ATTN*PAYMENT/TKT RESTRICTIONS APPLY SEG 1,2
ATTN*VALIDATING CARRIER SPECIFIED - AF
ATTN*APPLICABLE BOOKING CLASS - 1K 2Y

CONFIRMED *

Cryptic Entry Non Itinerary Pricing

A variety of optional qualifiers may be used to customize the entry.

The basic entry to use Non- itinerary pricing:

Function identifier WQ
Entry WQKULHKGTPE-ACX/VCX

A - Operating carrier
V - Validating carrier

JUNE2011 Page 20
Response:
WQKULHKGTPE-ACX/VCX
PSGR TYPE ADT O
ATTN*VERIFY BOOKING CLASS
FARE BASIS BOOK CODE FARE TAX TOTAL O
01 YOW Y/Y MYR 3382 190 3572 ADT O
02 YOW Y/Y MYR 4147 190 4337 ADT
03 JOW J/J MYR 5379 190 5569 ADT
04 JOW J/J MYR 5722 190 5912 ADT
05 FOW F/F MYR 6244 190 6434 ADT
*01,03,05*TRAVEL RESTRICTIONS MAY APPLY O
*01,03,05*PAYMENT/TKT RESTRICTIONS APPLY
ATTN*BOOK OPTION OF CHOICE IN APPLICABLE BOOKING CLASS
CONFIRMED ** O

Explanation:
Part Description
O Indicates that fares shown are based on the default passenger
type Adult
O Header for Fare Basis Code/Booking code/ Base Fare/Total Tax/
Total Fare
O 01 Fare line number
YOW - Fare Basis Code
Y/Y - Applicable booking code.
MYR - The currency which the been quoted
3382 - Fare amount
190 - Total tax amount
3572 - Total fare include taxes
ADT - Adult
O Fares numbered do have restrictions
O Reminder that fares/taxes amount may change with confirm
itinerary

JUNE2011 Page 21
To select the fare: WQ2
Response:
WQ2
PSGR TYPE ADT - 02
CXR RES DATE FARE BASIS NVB NVA BG
KUL
HKG CX Y 29JUL YOW 29JUL 20K
TPE CX Y OPEN YOW 29JUL 20K
FARE MYR 4147
TAX MYR 51MY MYR 51HK MYR 88YR
TOTAL MYR 4337
ADT-01 YOW
KUL CX HKG CX TPE Q4.23M1248.18NUC1252.41END ROE3.3112
ATTN*VALIDATING CARRIER SPECIFIED - CX
ATTN*APPLICABLE BOOKING CLASS - 1Y 2Y

Optional entries for Non-PNR Pricing:

With carriers WQPAR/AAFLIS/AIBMAD
With global indicator WQSIN/ASQ/CY/GPANYC
With fare break at PAR WQPAR/AAF/BFLON/ABAHKG
With surface sector WQLON/AAFMAD/-BCN/AAFPAR
With no stopover at MAD WQLON/ASR/XMAD/ASRBCN/AAFPAR
With point of sale and ticketing WQMNLKUL-AMH/SMNL/TKUL
With passenger type code WQLHR/ABAPAR-PCNN/PINF

To select fare from the list for line number 2 WQ2
Display fare explanation by line number 3 WQDF3

JUNE2011 Page 22
3.0 TRIP PROPOSAL

Trip Proposal is a solution that automates the generation of
quotations. Travel Consultants may generate a trip proposal:

With PNR or
Without PNR present in the work area.
The system is able to auto-create the necessary segments and assist in
the completion of the PNR fields.
User Profile Set-up
Go to Centralized Mask -> Trip Proposal -> User Profile

JUNE2011 Page 23
A one-time setup of agent and agencys information

Click to
save

JUNE2011 Page 24
Existing User Profile

3.1 Trip Proposal without PNR

Trip Proposal can be accessed either from the menu bar or
toolbar.

Click to
access Trip
Proposal
mask

JUNE2011 Page 25

Depanding on the itinerary, you may choose the Trip Type as Round Trip
(default), one-way or Multi City.

Mandatory fields are in red. (Carrier, Dep Date, From and To)
Optional fields include Booking Class, Dep (Departure) Time, Arr
(Arrival) Time, Conx (Transit or Stopover) and *Conx (Connecting)
City.

Check ALL when the booking class for all segments is the same.
Conx City when specified, only applies to right availability request. It
does not apply to fares search.

For Advance search:
Up to 3 passengers type codes (PICs), Corporate Id, Account Code,
Alternate Currency and Range may be used to retrieve more Specific fares.
Account Code is not applicable for Farex fares.

Select SmartPrice and/or Farex and click GET FARES.

JUNE2011 Page 26

Both Smartprice (SP) and FareX (FX) fares are displayed. - Up to
10 available fares are displayed per page.
Retrieve information on Tax, Routing and Rules by clicking on the
hyperlinks.
In instances where the fare basis information is too long, it
will be truncated and an * will be appended at the end.
When more than one fare basis code is present, the system will
prompt user to indicate the segment number to view the respective
routing and rules
Select the fares to be included in the quotation. Do read the
rules carefully before sending the appropriate fares quotation to
the end travelers.
The available flights are displayed at the bottom of the page.
Select the flight schedules to include in the quotation. Remember
to select the booking class.
After selecting the available fares and flight schedules, click
Add to Option
1. The information will be added to Your Selection.
2. You may add up to 3 different Options.
3. You can even go back to Fare Search and perform a
diferent search to be added as the 2nd or 3rd option.

JUNE2011 Page 27

JUNE2011 Page 28

Travel Request ID may be provided by corporation.
Consultant Name is a mandatory field. The name will be auto generated
from the User Profile if it is present.
Date will be auto-generated based on users computer time.
Option 1 will be displayed by default. Click on Hide to hide it.
Check on the checkbox to include Option1 in the final quotation.
Flight schedules from all the selected segments are displayed.
The selected fares information will be displayed.
A markup (in $ value) to the fare and/or chargeable fee in the
final quotation. The total will reflect the markup amount.
Remarks and Endorsement/Restriction can be added for each Option.
Select same for all quotes if the text is the same for all
Options.
Click Show to display Option 2 and/or 3 if available. You may
include all 3 options in the final quotation.
Click on Preview to check the quotation before sending.

JUNE2011 Page 29
Preview of the Quatation.

You may save or email the quotation.
A PDF file will be created. Information retrieved from User
Profile
Option 1 information with fare breakdown cost, remarks and
endorsement/restriction.
The Book and Book and Queue Place buttons will only be enabled
after either Email or Save was performed.

Click on any of the buttons to book the required flights and to

JUNE2011 Page 30
complete the PNR fields.

For Book - number of seats need to be specified. Click Send to
make the booking.
For Book and Queue Place - Option, number of seats, Queue Number
and PIC need to be specified. Click Send to make the booking
The Create PNR window will appear if the itinerary booking is
successful.

JUNE2011 Page 31

Fill in the necessary PNR fields and click Send

JUNE2011 Page 32

JUNE2011 Page 33
3.2 Trip Proposal with PNR

If a PNR is already created, you may still generate a
trip proposal with the markup fare amount and fees.

First, a PNR must exist in the work area. Launch trip
proposal.

Click here to
launch Trip
Proposal

JUNE2011 Page 34

In the fare search screen, only Conx, Corporate Id, Account Code,
Alternate Currency and Range fields can be edited.

Select the Passenger, segments and
click Selected Segment (s) to
proceed

JUNE2011 Page 35

Available fares will be displayed. In this example, two fares are
applicable.

No flight schedule will appear since the segments already exist
in the PNR.

Select the fare(s) and click Add to Option 1. All 3 options will
appear below when applicable.

JUNE2011 Page 36

Complete the information in relevant field(s) and click Preview
to view trip proposal.

JUNE2011 Page 37
Save or email the quotation.

JUNE2011 Page 38
Existing email addresses in the PNR will be auto-populated when
sending email.
Select the email to send.

JUNE2011 Page 39
Select the email to send.

JUNE2011 Page 40
Queue Place button will be enabled after the quotation was saved or
emailed.

JUNE2011 Page 41
The Queue Place window appears.
Complete the information in the relevant field(s) and click Send to
queue place PNR.

JUNE2011 Page 42
The PNR is successfully queue placed with the trip quotation remarks
generated.

JUNE2011 Page 43
4.0 PNR AUTO-PRICING

PNR pricing is also known as itinerary pricing, allow you to price an
itinerary stored in a passenger name record. There are two primary
functions, WP and WPA, to price and search for desired fares.

Pricing
identifier
Description Result
WP Price the
lowest fare
Lowest fare returned for each passenger
type
WPA Price for ALL
Applicable
fares
All applicable fares, up to maximum of
12 lowest combination fares per
passenger type

Note: The passenger type codes (PTC) are stored in the Passenger
Details (PD) field of a PNR.

4.1 PNR AUTO-PRICING WP

PNR pricing request is allowed on completed on incomplete PNR. It is
allowed on itineraries up to 24 segments, including surface segments
when the board point and off point are the same and up to 99
passengers in a PNR.

Step Description Format entry
1 Price for applicable fare with validating
carrier
WP or WPAMH
2 Accept and store fare in PNR WTFR
3 End transaction ER

Note: When a validating carrier is not specified in the command,
pricing will be done based on system default. For International
itineraries, the system will use the first international carrier
except when it crosses two different traffic conferences.
For domestic, the system will use the first domestic carrier.

Sample of PNR.
HWDPRV
1.1CHIN/TETCHONGMR
1 MH 123Y 10DEC 5 KULSYD HK1 2210 0900 11DEC 6 /DCMH*W0MBG
/E
2 MH 122Y 15DEC 3 SYDKUL HK1 1500 2030 /DCMH*W0MBG /E
TKT/TIME LIMIT
1.TAW20JUN/
PHONES
1.KUL03 92864425/XYZ TRAVEL/ANNIE-A
2.KUL019-6647932/PAX
PASSENGER DETAIL FIELD EXISTS - USE PD TO DISPLAY
TICKET RECORD - NOT PRICED
GENERAL FACTS
1.SSR OTHS 1B AUTO XX IF SSR TKNA/E/M/C NOT RCVD BY MH BY 221

JUNE2011 Page 44
0/26OCT/ KUL LT
RECEIVED FROM - PAX
Step 1: Entry WP or WPAMH

Response:
WPAMH
PSGR TYPE ADT - 01 O
CXR RES DATE FARE BASIS NVB NVA BG O
KUL O
SYD MH Y 10DEC YIF 10DEC 20K O
KUL MH Y 15DEC YIF 10DEC 20K
FARE MYR 8933 O
TAX MYR 51MY MYR 139AU MYR 801XT O
TOTAL MYR 9924 O
ADT-01 YIF O
KUL MH SYD1334.53MH KUL1334.53NUC2669.06END ROE3.34685
XT MYR5WG MYR140WY MYR656YQ O
ATTN*VALIDATING CARRIER SPECIFIED MH G

Explanation:
Part Description
O ADT indicating Adult passenger type followed by fare line number
O Header for carrier/reservation booking code/date travel/fare
basis code/not valid before/ not valid after/ baggage allowance
O First board point of the itinerary
O SYD Intermediate cities. MH transporting carrier. Y applicable
booking code.
10DEC travel date. YIF applicable fare basis code. 10DEC not
valid after. 20K free baggage allowance.
O Currency of COC and base fare amount excluding tax.
O Tax amount in MYR followed by tax code. Second tax amount for
Australia. Remaining total tax amount in MYR grouped as XT tax
code. Breakdown of taxes is shown in the fare calculation.
O
Total fare amount including taxes
O
Applicable PTC, number of passenger and fare basis code
O
Fare calculation with tax breakdown at the end of the message
G
Validating carrier code

Note: To view fare calculation details, entry is WPDF.

JUNE2011 Page 45
Step 2: Accept and stored ticket fare record (TFR)
Entry: WTFR

WTFR
FARE RECORD-ADT-AUTO PRICED -SITA
VALIDATING CARRIER - MH
1 O KUL MH 123Y 10DEC 2210 OK YIF 10DEC 20K
2 O SYD MH 122Y 15DEC 1500 OK YIF 10DEC 20K
KUL

MYR 8933 KUL MH SYD1334.53MH KUL1334.53NUC2669.06
51MY END ROE3.34685
139AU XT 5WG 140WY 656YQ
801XT
MYR 9924
P4B8 DWM *AAT 1453/14MAY10

WPAMH
ER

Note: System will auto end the transaction and store the TFR

Sample of PNR with ticket fare record (TFR) field flagged as Auto-
Priced

HWDPRV
1.1CHIN/TETCHONGMR
1 MH 123Y 10DEC 5 KULSYD HK1 2210 0900 11DEC 6 /DCMH*W0MBG
/E
2 MH 122Y 15DEC 3 SYDKUL HK1 1500 2030 /DCMH*W0MBG /E
TKT/TIME LIMIT
1.TAW20JUN/
PHONES
2.KUL019-6647932/PAX
TICKET RECORD - AUTOPRICED
GENERAL FACTS
1.SSR OTHS 1B AUTO XX IF SSR TKNA/E/M/C NOT RCVD BY MH BY 221
0/26OCT/ KUL LT
RECEIVED FROM - PAX
P4B8.DWM*AAT 0116/14MAY10 HWDPRV H

Note:

1. A ticket fare record (TFR) field can be flagged with AUTO-PRICED,
MANUAL PRICED, RATE DESK PRICED or AWAITING REPRICE.

2. A maximum of 7 TFR can be stored in the PNR. If an additional TFR is
required, one of the TFR needs to be deleted to have the fare stored.

JUNE2011 Page 46
Optional entries for Auto-Pricing

Description Format entry
Price with passenger type WPPCNN
Command pricing with fare basis WPABRQYEE1M
Pricing specific segments WPACXS1/3
Pricing using name field WPAMHN2.1

JUNE2011 Page 47
5.0 TICKET FARE RECORD DISPLAY

Ticket fare record will be automatically stored in the PNR once travel
consultant accepted the pricing WTFR.
System will auto end the transaction and redisplay the PNR. Ticket
record field will be change to AUTOPRICED.

PHONES
1.KUL7479999/ALQUDS TRAVEL/SYAM-A
2.KUL0342565528/PAX-H
CUSTOMER NUMBER - 123456

1. To display the fare record.
Entry: **W

Response:
**W
TKT LIST
1 ADT AUTO PRICED
2 C10 AUTO PRICED
3 INF AUTO PRICED

2. To display specific ticket fare record
Entry: **W1

5.1 DELETION OF TICKET FARE RECORD

Ticket fare record can be deleted anytime after it has been stored.
Travel consultant will have to re-enter for the second for the
deletion. This will ensure that travel consultant will not cancel the
wrong ticket fare record.

1. To delete all fare records.
Entry: WD

2. To delete a specific fare record
Entry: WD3

The response given to a deletion of fare record is DONE and system
will auto ET.

JUNE2011 Page 48
6.0 TICKET PRINTER MANAGEMENT

Before ticketing functions can be carried out, ticket printers must be
designated. The table below shows steps used to activate ticket
printers for ticket issuance.

Step 1: Designate ticket printer
Entry: W*MY

Step2: Designate hardcopy printer
Entry: PTR/<printer address>
Example: PTR/ABDD3A

Step3: Designate itinerary printer
Entry: DSIV/<printer address>
Example: DSIVABDD3A

Note: The above steps will enable travel consultant to issue
electronic tickets.
The following documents will be printed from the printer
a. Agent coupon
b. Electronic Ticket Passenger itinerary Receipt ETPIR
(optional)
c. Invoice (optional)

Undesignated of ticket printers

1. To undesignated ticket printer
Entry: W*NO

2. To undesignated hardcopy printer
Entry: PTR/END

3. To undesignated itinerary printer
Entry: DSNO

Note: When travel consultant sign-out of a work area or when system
auto sign-out, the ticket printer designation will be automatically
removed. Travel consultant will need to re-designate after sign-in.

JUNE2011 Page 49
7.0 FORM OF PAYMENT

Before issuing a ticket, you will have to ensure that the following
conditions are met:
Designate ticket printer
Fare stored in the PNR (Complete PNR Pricing)
Form of payment
Validating carrier

The acceptable forms of payment in ticketing are listed below for your
reference.

a. Single form of payment

Cash transaction:
Payment by Cash or Cheque FINVAGT

Credit transaction:
Payment by Government warrant with
Debtors code and object code FGGRGOM1234567-8901234-
-5678

Credit card F*<two letter code for
Credit ard>/expiry date/..

Credit card with auto approval code F*VI3762/0909AMH

Credit card with manual approval code F*AX3762/0909*Z1121

b. Multiple form of payment FMPGGRGOM1234567-8901234-
5678*XXINVAGT/<cash>

FMP*AX3762/0920*XXINVAGT
/<cash amount>

Applicable only when payment received is a combination of a cash
and credit transaction
Government warrants and cash
The cash transaction is to be specified as the last FOP in the
entry and the amount must be indicated. System will auto
calculate the credit amount.
**the INVAGT input must precede with XX in multiple FOP for system to
recognize it as a cash
transaction for BSP reporting.

JUNE2011 Page 50
8.0 ISSUING OF TICKET

The ticketing entries used to issue tickets for auto-priced or manual-
priced fare records are the same. When ticketing is done for different
passenger types, the fare record and names for that passenger type
must be specified in the ticketing entry. This is to ensure that
system attaches the right fare for each passenger type.

Ticketing data

Some data is mandatory in ticketing entry, while others are optional
depending on the type of ticket being issued.

1. Airline Validation A<airline code>

This ticketing entry must include the 2-letter airline code of the
airline on which the ticket is to be validated. This is controlled by
the TJR, which permits travel agent to validate tickets only on the
carriers who have appointed the travel agent. This is a mandatory
item.

2. Form of payment F<form of payment>

The ticketing entry must include the form of payment; this entry will
reflect whether the payment is cash, credit or both. This is a
mandatory item.

3. Commission percentage KP<commission percentage>

The commission percentage will be input only for normal gross fares
ticketing, when issuing net fare tickets no commission percentage must
be input.
Other commission percentage
KP05 - 5 % commission
KP07 - 7% commission
KP00 - Nil commission

4. Endorsement data

This endorsement data is an optional item, it is based on the airline
requirements and the fare type sold.

To specify CANX FEES APPLY in endorsement data
Entry: WTAMHKP05EO/CANX FEES APPLY

JUNE2011 Page 51
5. Net amount and Tour code (input in tour code box)
The net amount is an optional item, used only when issuing net fare
tickets.
To specify MYR 1001 as the net amount and KC2010 as tour code
Entry: WTAMHNET/MYR1001/F*KC2010

Note:
- The net amount of MYR1001 does not include tax
Below are some examples of ticketing situation:

1. To ticket a PNR with a single passenger and fare record.

Step 1: Retrieve the PNR
Entry: * KKSQEQ

KKSQEQ
1.1ZEETA/TMDM
1 MH 378J 15AUG 7 KULPEK HK1 0900 1515 /DCMH*W08LL /E
2 MH 379K 20AUG 5 PEKKUL HK1 1635 2250 /DCMH*W08LL /E
TKT/TIME LIMIT
1.TAW15JUN/
PHONES
1.KUL03-53433333/

Step 2: Input ticketing entry with cash as form of payment and 5%
agency commission
Entry: WTFINVAGTAMHKP05DPE

Explanation:
Entry Description
WT Identifier for issuance of ticket
FINVAGT
Form of payment for cash or cheque
AMH Validating carrier is MH
KP05 Agency commission as 5 percent
DPE To generate passenger itinerary receipt in electronic
ticketing

System will auto cancel the ticketing time limit and appended the
ticket number. Travel consultant to display *T to view the ticket
number.

TKT/TIME LIMIT
1.T-04JUN-P4B8*ARD
*T
TKT/TIME LIMIT
1.T-04JUN-P4B8*ARD
2.TE 2322686439240-MY DEVAN/J P4B8*ARD 1301/04JUN*I

JUNE2011 Page 52
2. To ticket a PNR with multiple passengers and fare records.

DMIZFK
1.1WANSYAMILAH/WANMUHD 2.1WANALI/WANMUHDMSTR*C10
3.I/1WANAMIRA/WANMUHDMISS*I12
1 MH1138Y 20NOV 6 KULPEN HK2 0915 1005 /DCMH*K5400 /E
2 ARNK
3 MH1439C 25NOV 4 LGKKUL HK2 0955 1055 /DCMH*K5400 /E
TKT/TIME LIMIT
1.TAW04JUN/
PHONES
1.KUL7479999/ALQUDS TRAVEL/SYAM-A
2.KUL0342565528/PAX-H
**W
TKT LIST
1 ADT AUTO PRICED
2 C10 AUTO PRICED
3 INF AUTO PRICED

Ticketing entry: Multiple passengers and fare records with credit card
(Visa) as form of payment, no agency commission and validating carrier
is MH.

WT1N1.1T2N2.1T3N3.1F*VI4921391800226368/1211AMHKP00DPE

Note: There are no changes to the current ticketing entries
The following documents will be printed for Electronic Ticket
issuance from the hardcopy printer.
Agent coupon
Electronic Ticket Passenger/Itinerary Receipt

Optional entries in ticketing:

Descriptions Entries
Specify ticket fare & name select WTN1.1FINVAGTABRKP05

JUNE2011 Page 53
8.1 SUPPRESS AIR FARE AND TAXES IN VIRTUALLY THERE

Travel Consultants will be able to suppress Air Fare and Taxes when
the ET Passenger Itinerary Receipt emailed to Customer.

Entry: 5ZID-NF (this entry will be updated in Remarks Field)

Example PNR

IJNDTN
1.1YOHAN/ARIFFMR
1 MH 141Y 25MAR 7 KULSYD HK1 0900 1950 /DCMH*X7KCW /E
2 MH 122Y 30MAR 5 SYDKUL HK1 1500 2030 /DCMH*X7KCW /E
TKT/TIME LIMIT
1.T-15JUL-P4B8*AAA
PHONES
1.KUL03-
PASSENGER EMAIL DATA EXISTS *PE TO DISPLAY ALL
INVOICED
GENERAL FACTS

5ZID-NF*
EMTPN1.1
OK 2028 IJNDTN
EMAIL REQUEST ACCEPTED

JUNE2011 Page 54
Example of PIR

JUNE2011 Page 55
9.0 ELECTRONIC TICKET RECORD DISPLAY

After an electronic ticket issuance, an electronic ticket record (ETR)
will be created and stored in the validating carriers database, which
is viewable in Abacus PNR.

Abacus system will validate the IATA numbers in the display request
message to ensure that only authorized agents are allowed to retrieve
and view the ETR. Authorised agents include the issuing agent as well
as their branched locations.

Electronic Ticket Record (ETR) can be displayed through any one of the
following search criteria:

From the ticketing field of a PNR or
By ticket number or
By ETR mask

BSPs requirement for storing of ETRs details in ticketing
carriers database is up to 13 months. However, airlines may have
their own in-house requirement to store ETRs. Thus, you may refer to
the individual Airlines Business Requirements for more information on
the duration of ETRs retained in their ticketing database.

1. From the ticketing field of a PNR:
Step 1. *T

WETR*<item number>
Eg WETR*2

2. By ticket number:
WETR*T<ticket number>
Eg WETR*T1603352153456

3. Display ETR Search Mask
WETR*S

4. Display ETR from list
WETR*L<number from list>
Eg.WETR*L3

5. Redisplay ETR list
WETR*L

JUNE2011 Page 56
ELECTRONIC TICKET RECORD O
INV: CUST: PNR:DDKIXG O
TKT:1761666198901 ISSUED:05MAY06 PCC:D7C8 IATA:20300991 O
NAME:HILL/JOHN MR FF:EK9991234 O
FOP: INVAGT O
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT O
1 EK 0343 Q 12MAY KULDXB 0105 OK QE6MMY1 OPEN
2 EK 0017 Q 12MAY DXBMAN 0735 OK QE6MMY1 OPEN
3 EK 0018 Q 01JUN MANDXB 1405 OK QE6MMY1 OPEN
4 EK 0346 Q 07JUN DXBKUL 0310 OK QE6MMY1 OPEN

VLD ON EK ONLY O
FARE MYR2903 TAX 45MY TAX 30AE TAX 292XT O
TOTAL MYR3270 O

KUL EK X/DXB EK MAN325.68EK DXB EK KUL325.68Q KULMAN65.00Q MANK O
UL65.00NUC781.36END ROE3.715300 XT134GB82UB76YQ
Example of Electronic Ticket Record

O
Header for Electronic
Ticket Record (ETR)

O
INV: 7 digit invoice number issued by host if
applicable

CUST: The DK number stored in the PNR will be
appended to the ETR if applicable. A maximum of
10 characters will be displayed.

PNR:DDKIXG Abacus record locater
O
TKT:1761666198901
ISSUED:05MAY06
PCC:D7C8
IATA:20300991
13 digit electronic ticket number
Ticket Issuance Date
Issuing agencys psuedo city code
Issuing agencys IATA number
O
NAME:HILL/JOHN MR
FF:EK9991234
Passengers Name. Maximum of 28-29 characters
will be displayed.
Frequent Flyer number stored in the PNR will be
appended if applicable.
O
FOP:INVAGT Form of payment is Cash.
O
CPN
A/L
FLT
CLS
DATE
BRDOFF
TIME
ST
F/B
STAT
Flight coupon number
Airline Code
Flight number
Class of service
Date of travel
Board Point
Departure Time
Booking status
Fare basis code
4-letter code of flight coupon. See Notes.
O Endorsement specified in the ticketing command
line will be appended to the ETR
O Base fare and tax amount
O Total Fare amount
O Fare Calculation
Note:

JUNE2011 Page 57
The list of 4-letter status codes of flight coupon is as follows:

OPEN Unused

USED Lifted/Boarded

VOID Transaction voided

PRTD Flight coupons printed

EXCH Exchanged/Reissued

RFND Refunded

CKIN Checked in

SUSP Suspended by carrier

JUNE2011 Page 58
ETR Retrieval Using Mask:

Entry: WETR*S

WE ELECTRONIC TICKETING SEARCH CRITERIA
RESET AND IGNORE TO EXIT
VALIDATING CARRIER CODE/NUMBER < > SELECTION <1>

1. BY TICKET NUMBER < >

2. BY PASSENGER NAME/DATE OF FLIGHT/ORIGIN/DEST CODE

3. BY FLIGHT NUMBER/DATE OF FLIGHT/ORIGIN/DEST CODE/PSGR NAME

4. BY FREQUENT FLYER NUMBER/DATE OF FLIGHT

5. BY PASSENGER TELEPHONE NUMBER/PSGR NAME/DATE OF FLIGHT

6. BY CREDIT CARD NUMBER/PSGR NAME/DATE OF FLIGHT

7. BY AIRLINE CONFIRMATION NUMBER < >
PRESS ENTER TO COMPLETE
Example of ETR Search Mask

Note :

In SELECTION column. Option 1 (search by ticket number) is selected as
default. This column can be changed according to requirements.

- Use TAB key to navigate on the respective fields
- Use ESC key to clear screen
- Transmit ENTER after completion

JUNE2011 Page 59
10.0 ELECTRONIC TICKET RECORD (ETR) HISTORY RETRIEVAL

The Electronic Ticket Record history contains information of the
previous ETR activity. ETR history may be retrieved from the ticketing
field *T of a PNR or from the active ETR in the current work area.

The following items are displayed in the ETR history of a validating
carrier:

Coupon Number
Old coupon status
New coupon status
Signature line of transaction made

Note: Not all airlines support the ETR history option. Please check
with individual airliness business requirement.

Description Entry Example
Retrieving from ticketing field of
a PNR
Step 1. *T
Step 2. WETR*<item number>/H
Eg. WETR*5/H

Retrieval by ticket number Step 1.

Eg. WETR*T1602245158350
Step 2. WETR*H

Note: Historical information is retrieved directly from the validating
carriers ticketing database. Hence, the display may vary by carriers.

JUNE2011 Page 60
11.0 VOIDING OF ELECTRONIC TICKETS

Electronic Ticket voiding will be based on current BSP reporting
period. Payment by credit card must be void on the same day of ticket
issuance. Once an e-ticket has been reissued, it cannot be voided.
Voiding of a fresh e-ticket is only possible if all flight coupons is
OPEN.

Voiding from ticketing field of
a PNR
Step
1.
*T
Step
2.
WV<item number>
Eg. WV8
Step
3.
WV8

Voiding from displayed ETR Step
1.
Eg. WETR*T1601254888222
Step
2.
WETRV
Step
3.
WETRV

ELECTRONIC TICKET RECORD
INV: CUST: PNR:DYKIGE
TKT:6721888101209 ISSUED:20MAR06 PCC:D7C8 IATA:20300991
NAME:ZULKIFLE/AHMAD MR FF:BI6001233
FOP: INVAGT
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT
1 SQ 006 F 12FEB SINLON 0735 OK F VOID

FARE SGD10066.00 TAX 21SG TAX 88YQ
TOTAL SGD10175.00

SIN SQ LON6180.04NUC6180.04END ROE1.628790
Example of a voided ETR

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12.0 NET FARE DISPLAY - FAREX

Net fares are not publicly distributed and is offered selectively to
travel agents, which differs, from any published fares. Net fares as
the name refers are shown in net amount value where travel agent has
to mark up according when selling to passengers.

Below are basic net fares entries:

Select Net Fares Display:

System will display Net Fares Display mask

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Response:

NFDKULHKG
NETT FARE - KULHKG/14MAY10/MYR TAX*ES* NOT INCLUDED O
LN F/BASIS FARE RBD AP MIN/MAX SEASON CR R/E/G SOURCE O
ADT - HKG/EH O
01 QGV2MY 650R Q 02D/01M SQ R/E/G A/SQ O
02 HGV2MY 850R H 02D/01M SQ R/E/G A/SQ
03 BEE1M1/ 930J V 02D/07D 01APR03JUN CX R/E A/CX
04 BEE1M1 930R V 02D/07D 01APR03JUN CX R/E A/CX
05 BEE1M1/ 1070J L /07D 01APR03JUN CX R/E A/CX
06 BEE1M1 1070R L /07D 01APR03JUN CX R/E A/CX
07 EEMY 1100R E /03M SQ R/E A/SQ
08 BEE1M1/ 1300J M /14D 01APR03JUN CX R/E A/CX
09 BEE1M1 1300R M /14D 01APR03JUN CX R/E A/CX
10 BEMY 1300R B /06M SQ R/E A/SQ

Explanation:
Part Description
O Nett fare display, city pair, date of travel/ local currency
code/ taxes are not include in the fare amount
O Header of fares display. LN- line number, F/Basis fare basis
code, FAREfare amount,RBD- reservation booking designator, AP
advance purchase, MIN/MAX validity, SEASON- seasonality, CR-
carrier, R/E/G-routing/endorsement/group, SOURCE- fares
distributor
O ADT- adult fare, destination and global indicator
O Line number, fare basis code, fare amount R for return, J for
open-jaw, booking class is Q, validity min 2days and max 1 month,
carrier SQ, source from Airline-SQ

Optional FareX entries:

Display with specific travel date and carrier NFDKULSGN/20MAY/VN
Display with specific PTC - Child NFDBKIHKG/CX PCH
Display specific booking class NFDKULSYD/SQ BQ
Display rule from fare display response, line 2 NFN2
Display list of agreement for specific carrier NFL/CX
Display routing from fare display, line 1 NFR1
Display fare with fares basis code NFDKULBWN/BI FYEE1M
Display corporate fare agreement based on
specified corporate ID
NFL/IBM/O
Non-itinerary entry in FareX NFQSINASQHKGASQLAX
Display net fares for specific carrier on
specified travel date
NFDKULSYD/22MAR/SQ

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12.1 NEW INTEGRATED FARES

The airplane icon will display Pricing Mask when clicked allows fare
search by both FareX and Smartprice.

Click on Rules, RTG and RBD to view full details of fare rules,
routing and reservation booking designator details.

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12.2 NET FARE PRICING NFP

Net fares pricing allow you to price an itinerary stored in a PNR
using a net fares distributed by Airlines or Wholesaler. There are two
primary functions, NFP and NFT, to price and search for desired fares.
For NFP entry, the net amount will be indicated in the net remit
column, which is not visible to the passenger, on the surface of the
ticket it is shown as published fare.
For NFT, the net amount will be shown on the ticket itself where
passenger has to pay the same amount shown.

Sample of a PNR
FVBWAW
1.1CHIN/TETCHONGMR
1 CX 720H 27NOV 6 KULHKG HK1 0930 1310 /DCCX*HFW2C /E
2 CX 723H 02DEC 4 HKGKUL HK1 0855 1240 /DCCX*HFW2C /E
TKT/TIME LIMIT
1.TAW20JUN/
PHONES
TICKET RECORD - NOT PRICED
GENERAL FACTS
1.SSR ADTK 1B ADV TKT NBR TO CX/KA BY 13OCT OR SUBJECT TO CAN
CEL
RECEIVED FROM - PAX
BS78.DWM*AAT 0221/14MAY10 FVBWAW H

Step 1: Pricing entry NFP/A/CX

Note : If carrier required net fare to be shown on the ticket example
SQ, the entry is NFT/A/SQ
NFP/A
14MAY10/MYR
LN F/BASIS PTC FARE MESSAGE E G TAX*ES* SOURCE
NETT FARE
01 YRT ADT 1890 - E A/CX
PAGE 1/1
SELECT FARE
EXAMPLE NFS1 OR NFIGN

Step 2: Select the fare, entry NFS1
EXKUL VLD FLT DTE SHW,NOSHW RM200 NO REBK/REISS AFT31OCT10 .
NET FARE RECORD-ADT- MANUAL PRICED
VALIDATING CARRIER - CX
1 O KUL CX 720H 27NOV 0930 OK YRT 27NOV 20K
2 O HKG CX 723H 02DEC 0855 OK YRT 27NOV 20K
KUL

MYR 3825 KUL CX HKG569.19CX KUL Q4.25 569.19NUC11
51MY 42.63END ROE3.34685
52HK
78YR
MYR 4006

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Step 3: Accept the fare, entry NFAC
NFAC
NETT FARES PROCESSING IN PROGRESS - PLEASE WAIT

NETT FARES PRICING COMPLETED

ER

Sample of the PNR after pricing:
FVBWAW
1.1CHIN/TETCHONGMR
1 CX 720H 27NOV 6 KULHKG HK1 0930 1310 /DCCX*HFW2C /E
2 CX 723H 02DEC 4 HKGKUL HK1 0855 1240 /DCCX*HFW2C /E
TKT/TIME LIMIT
1.TAW20JUN/
PHONES
TICKET RECORD - MANUAL PRICED
GENERAL FACTS
1.SSR ADTK 1B ADV TKT NBR TO CX/KA BY 13OCT OR SUBJECT TO CAN
CEL
RECEIVED FROM - PAX
BS78.DWM*AAT 0221/14MAY10 FVBWAW H

Note: With net fare pricing the ticket record in the PNR will be shown
as MANUAL PRICED.

Optional Entries For Net Fares Pricing
Description Format
entries
Price for the lowest fare NFP
Price for all applicable fares NFP/A
Price lowest fare and reflect net fare as gross fare
field
NFT

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13.0 RATE DESK PRICING

In Abacus Ticketing Module 1, you have learned how to price the PNR using auto-pricing
method where system will do the fare checks.

A Phase IV ticket record is created for itineraries, which may not be priced by the system
automatically. This is also known as Rate-Desk Pricing. Below are some important points to note
when creating a Phase IV record.

The command must be done with a PNR present in the work area.
If passenger type code is not specified in the entry, system will assume ticket record is for adult.
All intermediate and/or destination cities will indicate as stopovers by default.
If there is an ARNK segment in the itinerary, system will automatically create a void segment.
The TICKET RECORD field will be flagged as RATE DESK PRICED.

The following display describes the mandatory elements required to
create a Rate Desk Price (RDP) record.

Qualifier Description
L Line Entitlement field includes connection details, fare
basis code, validity dates and baggage allowance
Y Base fare and tax amount
C Fare calculation

13.1 Creation Of Rate Desk Price (RDP) Record

1. To initiate ticket fare record
Entry: WC

Price all segments for similar passenger type WC
Pricing all segments for child WCPCNN
Pricing all segments for infant WCPINF
Pricing for adult with segment 1 and 2 WCS1/2
Combination of PTC and segment select WCPADT/CNNS1/2

2. To input line information - L Function Identifier WIL

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Note: When multiple fare records are created with the RDP entry and
the ticket data are different, the fare record item number must be
specified when completing the individual fare records.

Example:
WI2L
WI3L

If it is not specified, all fare records will be updated with the same information.
In this scenario fare records must be completed one at a time.

Input of segment number / fare basis /validity /baggage allowance
Entry format:

WIL<segment number>-<fare basis>*<not valid before><not
valid after>*BA<baggage allowance>

Entry to update segment number 2 with not validity and baggage
allowance
WIL2-YEE30*05MAR1119MAR11*BA20K

Entry to update segment 1 and 2 with fare basis, not valid after and baggage
allowance.
WIL1/2-YHAP*19MAR11*BA20K

Entry to update segment 3 with fare basis and baggage allowance with pieces Concept.
WIL3-F*BA02P

Entry to update segment 1 and 2 with fare basis and baggage for infant
WIL1/2-YIN*BANIL

Note: symbol represents spaces.

b. To input no stopover information for a specific line
WIL1/2X/3/4X-Y*BA20K

Combination of segment data
WIL1/2X/3-YEE90*20JUN11*BA20K

3. To input tour code data
Function identifier W I U
WIUN*MDP

Note: Input of the N* will suppress the printing of the alphas IT in the tour code.
The U function is used only when tour code input is required.

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4. Input of fare amount/equivalent amount /paid taxes
Function identifier W I Y.

a. WIYMYR1000/40MY/35SG/23XY/49US/12XA/12XF
(Multiple taxes: Up to maximum of 50 taxes)

b. WIY*SGD200.00EMYR500/35SG
(Foreign currency with decimal and equivalent in MYR)

Note: Response FARE DECIMAL PLACE INCORRECT is given when currencies with decimal
places are not specified with decimal points.

To view if a specific currency has decimal places DC*SGD

When taxes are exempted an itinerary (journeys ex-foreign points)

c. WIYUSD240.00EMYR550/TEMY (ex-Malaysia tax is exempted)

5. Input of fare calculation
Function identifier W I C

WICKUL MH HKG320.87NUC320.87END ROE3.80

b. WICKUL SQ SIN NW LAX NW . ROE3.80 XFLAX3

XF amount in USD
city code for XF charges
XF amount for US cities in USD
Note: XT taxes breakdown are not to be input in fare calculation

6. Input of origin and destination data
Function identifier W I O

WIOKULKUL

1.3 Modification of Rate Desk Pricing Fare Record

Before ET
If an error is made when completing the RDP, just retype the correct data and enter. This will
override the existing data.

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After ET
Modification can be done to a stored RDP fare record. The fare record number must be
specified in the correction entry when there are multiple fare records exist e.g. WI2CKUL MH
HKG..
Any modification to the fare record must be ET or ER, to store the changes.

RDP steps to create ticket fare record:

Step Description Format Examples
1 Create fare record
WC
2 Input fare line entitlement WIL1/3X/4-Y23MAY BA23K
3 Input base fare and taxes WIYAUD2000.00/1.40WG/38.00AU
4 Input fare calculation WICMEL CX HKG623.57YKOX NUC623.57
END ROE1.925979SITI
5 End transaction and retrieve
PNR
ER

13.2 Rate Desk Pricing Using Mask

Step 1: To initiate RDP record

Choose Rate Desk Pricing and click at Create TFR Shell

Note: A PNR must be present in the work area.

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Step 2: To create adult TFR shell, tick at Adult button and complete the segment number
required.

Response:
WCPADTS1/2
TKT LIST
1 ADT RATE DESK PRICED

**W3
FARE RECORD-ADT - RATE DESK PRICED
1 O KUL MH 386H 20JUL 0140 OK
2 O PVG MH 387H 29JUL 1015 OK
KUL

P4B8 DWM *AAT 1243/09JUL10

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Step 3: Click at segment number to launch Fare Record details. System will auto populate the
fare record number. Travel Consultant must complete the necessary ticket information in
appropriate boxes as shown below.

Step 4: Once completed, click at Send button. To store the information in the TFR, double
click at OK to launch Ticket Fare Record window and click Send button to store.

Click at OK to end transaction.

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14.0 REISSUE

All reissue recommended to be rate desk priced. There are 2 main types of reissue scenarios i.e
no additional collection required (NOADC) and additional collection.
In this topic, we will cover the various steps required to price and ticket for all situation in
reissue.

1. NO ADDITIONAL COLLECTION (NOADC) published fare

Step 1 Create RDP WC
Input line information WIL1-Y*-----30JUN*BA20K
Input fare/paid tax data WI2Y*EMYR/MYR222/PD40MY
Input fare calculation WI2CKUL MH SIN..
Input origin/destination WI2OKUL/SIN
Step 2 End and save fare record ER
Step 3 Issue ticket

Example:

WT2N1.1ET2323347203189/1//12DEC00KUL/20308890FEFXXINVAGTAMHKP00

Explaination of ticketing entry
W Identifier
T2N1.1 Selection of fare record 2 to print on name item 1 part 1
ET Exchange ticket identifier
2323347203189 Exchange document number(check digit is not required)
/1 Coupon number to be uplifted. Coupon numbers must be specified
at all times. When four coupons of a document are uplifted, this can
be either shown as 1234 or alpha A. Example : /A
When coupon numbers of conjuction tickets are uplifted e.g coupon 4
Of ticket number 0166 and coupon 1 and 2 of conjuction ticket number
0167, this is indicated as /4,12
// Original issue information. When original issue data is not present in
a exchange document, a double slash // is used.If its present, this must
be carried forward to the new document. This is input as / <original
document number>/. Eg /2323347201223/. Coupon numbers are not
required in this area.
12DEC00KUL Original date/month/year and plalce of issue.
/20308890 IATA number code of owing agency on the exchange document. If
unknown, 8 zeroes are indicated.
FEFXXINVAGT Original form of payment identifier and data.
AMH Airline validation . e.g.MH
KP00 Commision percentage. 00 nil commission.

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2. NO ADDITIONAL COLLECTION (NOADC) net fare

Input line information WIL1-Y*-----30JUN*BA20K
Input tour code data WIUN*ID44
Input fare calculation WI2CKUL MH SIN..
Input origin/destination WI2OKUL/SIN
Step 3 Issue ticket

Example:

WT2N1.1ET2323347203189/12//12DEC00KUL/20308890FEFXXINVAGTAMH
KP00EO/VALID ON FLT /DATE SHOWN VALID ON MH ONLY

Nett fare codes in tour code box code must be completed in the RDP process

3. ADDITIONAL COLLECTION ( ADC ) - published fare

Input line information WI3L1
Input fare calculation WI3C..
Input origin/destination WI3OKUL/KUL
Step 3 Issue ticket

Example:

WT3N4.1ET1683314781253/123//01NOV10KUL/20308890FA/CXXINVAGT/92*EFXXINVAG
T
ASQKP05EO/CANX FEES APPLY

Explaination:

FA/C Form of payment indicator for additional collection
XXINVAGT New form of payment
/92 Additional fare to be collected
EEXXINVAGT Original form of payment indicator and payment data

JUNE2011 Page 75
4. ADDITIONAL COLLECTION ( ADC ) tax

Input line information WIL1
Input fare/paid/new tax WIY*EMYR/MYR2000/PD40MY/33SG
Input fare calculation WIC..
Input origin/destination WIOKUL/KUL
Step 3 Issue ticket

Example:

WTET2173314781253/4//08JAN10KUL/20305531FA/CXXINVAGT/0*EFCCAXASQKP00

Credit card type(indicate type code only.

No additional fare amount to be colected

System will auto transmit paid and new taxes accordingly.

5. ADDITIONAL COLLECTION ( ADC ) published fare and taxes

Input fare/paid/new tax WI3Y*EMYR/MYR2988/PD51MY/111DE
Input origin/destination WI3OKUL/KUL additional tax
Step 3 Issue ticket

Example:

WT3N2.1ET2323344781253/A//08AUG10KUL/20305531FA/CCCVI4533101223188897/051
5*ZA9082/550*EFXXINVAGTAMHKP07

Additional fare

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6. ACCEPTANCE OF CONJUCTION TICKETS FOR REISSUE

Step 1 Create RDP and complete all information
Step 2 ER
Step 3 Issue ticket

WT2N2ET2323314781253/4.123//08JAN10KUL/20305531FA/CXXINVAGT/200*EFXXINVAG
TAMHKP00

In this above example, exchange document number 1008 is having coupon 4 and conjuction
document 1009 is having coupon 1,2 and 3.

7. ACCEPTANCE OF TICKETS ISSUED IN FOREIGN CURRENCIES FOR REISSUE.

Input new fare/paid/new tax s WI3Y*EEURMYR/EUR298/PD16FR/33DE
Input for no additional fare WI3Y*EEUR/EUR298/PD16FR/33DE
Input origin/destination WI3OPAR/PAR additional tax
Step 3 Issue ticket

WT2N1.1ET2323314781253/34//08JAN10PAR/20305531FA/CXXINVAGT/500*EFXXINVAGT
AMHKP00
Adtnl collection in MYR

At times, foreign currency requires decimal placing input.

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14.1 REISSUE using MASK

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15.0 ELECTRONIC TICKET REVALIDATION

Electronic Ticket Revalidation allows the changing of certain flight details from a previously
issued flight segment on an electronic ticket. Carriers who support this option will be advised
through their business requirements example KL/BR (subject to fare rules).

There are 2 simple steps to revalidate an electronic ticket. This function does not apply to all
carriers.

Create and/or rebook new flight segment
Verify flight coupon status from a displayed ETR
Revalidate new segment against ETR coupon

Display the ETR from the
ticketing field of a PNR after
rebooking the flight
segment(s).
Step
1.
WETR*<item number>
Eg. WETR*2
Revalidate an electronic ticket
for segment 1 and flight coupon
1
Step
2.
WETRL/S<segment
number>/C<coupon number>
Eg. WETRL/S1/C1
Include change of validity
dates (DDMMMYY)
WETRL/S1/C1*20JUL0631AUG06

Note:
Revalidation conditions may vary by carriers. Refer to the respective airline business
requirements on revalidation option.
Revalidation is allowed only on 1 segment against 1 ETR coupon per entry. If there are 2
segments to be revalidated, then 2 separate revalidation entries will be required.

INV: CUST: PNR:CANSEI
NAME:TAN/JANE MS FF:SQ9001451
FOP: INVAGT
1 SQ 103 F 09JUN KULSIN 0815 OK F OPEN

FARE MYR488 TAX 51MY TAX 80YQ
TOTAL MYR619

KUL SQ SIN139.00NUC139.00END ROE3.5106

Example of ETR with original date of departure09JUN

JUNE2011 Page 82
WETRL/S1/C1
REVALIDATION SUCCESSFUL
Revalidation transaction response

INV: CUST: PNR:CANSEI
NAME:TAN/JANE MS FF:SQ9001451
FOP: INVAGT
1 SQ 103 F 10JUN KULSIN 0815 OK F OPEN

FARE MYR488 TAX 51MY TAX 80YQ
TOTAL MYR619

KUL SQ SIN139.00NUC139.00END ROE3.5106
Example of ETR with new departure date after revalidation.

JUNE2011 Page 83
16.0 TICKETING HISTORY

All PNRs that have ticketing items listed in the ticket field will have a ticketing history. The
history data will contain only the ticketing entries performed for that PNR. The PNR must be
retrieved before you can view the ticketing history.

To display ticketing history for PNR

Entry : *HT

AT WT1N1FINVAGTKP02AMH /FCPI 4 FARE SOURCE SITA
P4B8 P4B8*ABB 0340/09JUN11

AT Add Ticketing
WT1N1 Identifier for ticketing (fare record 1 for name 1.1)
F Identifier for Form Of Payment (eg. INVAGT)
A Identifier for carrier selection
KP Identifier for commision
/FCPI Identifier if pricing is auto or manual (4 for
Auto, 5 for manual/RDP)
FARE SOURCE Fare Source ATPCO or SITA or FAREX
P4B8 Psuedo City Code for the ticket issuer
*ABB Initial of ticketing agent
0340 Time when ticketing was done. This will be in
Default to TULSA time. Convert to local time
(KUL) using TET0340TUL/KUL
09JUN11 Date of ticket issuance.

AT WT1N1F*AXXXXXXXXXXXX1007/XXXX*ZM66KP02AMH /FCPI 5 FARE
SOURCE SITA
P4B8 P4B8*ANT 0017/08MAR11

Eg.2 is manually priced, indicator 5 and fare source is SITA

AT WT1N1FINVAGTAMH /FCPI 5 FARE SOURCE FAREX
P4B8 P4B8*AVI 0039/02JUN11

Eg.3 is manually priced, indicator 5 and fare source is FAREX

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17.0 VOIDING OF TICKET

The PNR has to be present before voiding of tickets can be done.
Voiding of tickets will be base on the day of ticket issued and
The status of ticket is OPEN.

Step 1. *T

*T
TKT/TIME LIMIT
1.T-19FEB-D7C8*ATR
2.TK 2320050206094-MY VOO/C D7C8*ATR 1137/19FEB*D

Select the item number from *T to be voided

Step 2.

Response

WV2
REENT IF 2320050206094 IS TO BE VOIDED - 0130

Click on ticket numbers to confirm cancellation

Response

Void message send

CRYPTIC ENTRIES:

Cancel by PNR

Step 1 Display PNR
Display ticket field *T

Step 2 Void ticket item WV2
Step 3 Reenter the void message WV2

WV2
OK 6.6 VOID MESSAGE SENT
OK 2140 PEVXVJ

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Cancel by ticket number

Step 1 Display PNR WETR*T<TKNO>
Step 2 Void ticket number WETRV (enter twice)

Note:

Flight coupon status will updated from OPEN to VOID
Flight coupons with RFNF status cannot be void
An Exchange ETR cannot be void.
Voiding can only be done within the same day ticket was
issued.
Only the issuing office can perform the void

17.1 VOID REPORT

Agent has the capability to view and print the Void Report.
Submission of this report to the IATA-BSP office will be as
per the procedures/instruction given by th IATA-BSP.

a. To display current date void report

WV*DT <date> WV*DT16MAR

b. To display current date void report for specific airline

WV*DT <date>/VC<airline code WV*DT16MAR/VC618

c. To display void report for a date range

WV*DT <begin date>-<end date> WV*DT16MAR-19MAR

d. To print current void report

PTRWV*DT<date> PTRWV*DT16MAR
PTRWV*DT<date/VC<airline code> PTRWV*DT17MAR/VC297

e. To print void report for reporting period

PTRWV*DT <begin date>-<end date> PTRWV*DT16MAR-23MAR
PTRWV*DT <begin date>-<end date> PTRWV*DT16MAR-23MAR/
VC297

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18.0 DOCUMENT MANAGER

Abacus Document Manager is accessible via Abacus Whiz 4.9. It
can be triggered from menu bar or icon.

document manager
icon

Travel Agent need to login to Abacus prior to accessing Abacus Document Manager.

EPR and PCC must be registered in eServices similar to accessing eServices via Abacus Whiz

Abacus Document Manager is also accessible via eServices

JUNE2011 Page 87

Allows Travel Agent to search documents by:
Passenger Name
Ticket Number
Document Issue Date
PNR
DK number
IATA Number
Booking Agent Sine
Ticketing Agent Sine

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System will retrieve up to 100 documents per search, user
is required to narrow down search criteria if user wishes
to view 101th document onwards

JUNE2011 Page 90
Example of Email function

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Email sent via Document Manager with PDF attachment

JUNE2011 Page 92
19.0 TRAVEL JOURNAL RECORD

The Travel Journal Record (TJR) contains information pertaining
to the travel agents function and capabilities.

To display own agency TJR

Entry: W/TA*D7C8

Information that can be obtained from the TJR are
Agency postal address
Agency phone numbers
User type
Auto validation
Ticketing default currency code
Form of payment application
Authorized carrier plating
BSP option type
Itinerary print default type
IATA code
Primary city/IATA location
Passenger type code default

Information that is not relevant to the agency or the market will
either be turned off or not displayed. When you have retrieved
the TJR and with to view the list of authorized carrier
validations applicable to your agency, just enter as follows:
MD/CARRIER, which will display the appropriate area in the TJR.

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20.0 REFUND

20.1 Single cash Payment(INVAGT)-published fare.

Ticket No : 2322894697471

INV: CUST: PNR:FGSXNA
TKT:2322894697471 ISSUED:14JUN11 PCC:P4B8 IATA:99999992
NAME:ZEETA/FMDM
FOP: INVAGT
1 MH 4 Y 10JAN KULLHR 1045 OK YPXIF6M OPEN
2 MH 3 Y 20FEB LHRKUL 1050 OK YPXIF6M OPEN

NONREF/PEX/VOLUNTARY CHNGS RESTRICTED
FARE MYR10330 TAX 51MY TAX 424GB TAX 1247XT
TOTAL MYR12052

KUL MH LON1703.21MH KUL1703.21NUC3406.42END ROE3.0325 XT153UB10
94YQ

Refund Entry:

WFR2322894697471AMH

Screen 10 EXCH Database TKT

Explaination
1. Fill in R for the unused segment accordingly. Segment
1 & 2 in this example.
2. Type X in the NEXT field to go to next screen

WF WFR EXCH DATABASE TKT - ELECTRONIC SCREEN 10
N1.1 ZEETA/FMDM TKT 2322894697471

ENTER A VALID TRANSACTION CODE X-EXCH/R-REFUND/F-FLOWN
FLT BK DATE BRDOFF FB/TKT DES STAT CODE
1 MH 4 Y 10JAN KULLHR YPXIF6M OK <R>
2 O MH 3 Y 20FEB LHRKUL YPXIF6M OK <R>

BASE MYR 10330
TAXES 51 MY 424 GB 1247 XT
TTL MYR 12052 VALIDATING CXR MH
NEXT <x> MULTIDOCS < > QUIT < >

JUNE2011 Page 94
Screen 30 Comparison Summary

Explaination:
2. Fill in CHG FEE AMOUNT or cancellation Penalty as
applicable. MYR100 is this example.
3. Type X in the NEXT field and screen 30 will
Redisplay with Trailer Message highlighted in red
To verify total less CHG FEE AMOUNT.

WF WFRR COMPARISON SUMMARY SCREEN 30
REISSUE PLACE KUL

EXCHANGE REISSUE
MYR CUR MYR
BASE 10330 -10330
TTL TAXES 1722 -1722
---------- -----------
TOTAL 12052 -12052
CHG FEE AMOUNT < 100 >

------------
TOTAL -12052
TAX COMPARISON < >
NEXT <X> QUIT < >

Explaination.
4. Verify TOTAL highlighted
5. Type X in the NEXT field and screen will redisplay
for the final time with Trailer Message highlighted
in red to verify TOTAL less CHG FEE AMOUNT

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REISSUE PLACE KUL

EXCHANGE REISSUE
MYR CUR MYR
BASE 10330 -10330
---------- -----------
TOTAL 12052 -12052
CHG FEE AMOUNT < 100 >

------------
TOTAL -12052
TAX COMPARISON < >
NEXT <X> QUIT < >
VERIFY TOTAL AMT-REENTER TO CONTINUE

Explaination.
6. Verify TOTAL for the FINAL time.
7. Type X in the NEXT field to go to Screen. At this
point system will send a message to the Airline to update the ETR
Coupon Status to RFND.
IMPORTANT : This cannot be reversed.
REISSUE PLACE KUL

EXCHANGE REISSUE
MYR CUR MYR
BASE 10330 -10330
---------- -----------
TOTAL 12052 -12052
CHG FEE AMOUNT < 100>

------------
TOTAL -12052
TAX COMPARISON < >
NEXT <X> QUIT < >
VERIFY RFND-CANCEL NOT ALLOWED-SELECT NEXT TO CONTNUE OR QUIT

JUNE2011 Page 96
Screen 32 Refund Information
Explaination.
1. System returns the Commission Percent as per original sales
information.
2.Total Refund Due highlighted will be reported to BSP Data
3.Type X in the REFUND field to complete the refund transaction.
4.Upon successful completion of the refund transaction, Refund
Notice will prints as well as Accounting Data and DQB Audit

WF WFR REFUND INFORMATION SCREEN 32
TKT 2322894697471
D-DOMESTIC REFUND/I-INTERNATIONAL/T-TRANSBORDER REFUND I

REFUND AUTHORIZATION CODE 2326E9999959D
COMMISSION ON REFUND AMT OR PCT < 5>
COMMISSION ON PENALTY AMT < >
TOTAL REFUND DUE MYR -11952 WAIVER < >
CASH X CK CC CC NBR

DK NBR < >

TOURCODE < >
REFUND ACCOUNTING LINE DATA
INVOICE NBR < >
FREE TEXT < >
REFUND <x>

MASK PROCESSING COMPLETE MASK TERMINATED

REFUND ACCOUNTING DATA CREATED IN ACTIVE PNR

REFUND TRANSACTION PROCESSED

Refund Audit Report (DQB*)
Explanation:
1. This is for user information
2. It lists the refund items by month.

DQB*RF
REFUND AUDIT REPORT JUL11 P4B8 NMC TRAINING ROOM

AIRLINE DOCUMENT AGENT DATE OF FORM OF REFUND
CODE NUMBER SINE/TIME REFUND PAYMENT AMOUNT
PNR-DKMOGZ JOHN/SMITHMR
232 2950752610 AAA/1516 11JUL11 CA ER MYR 8266

TOTAL REFUNDS - 1 CASH/CHECK CREDIT
1-MYR 8266 8266 0

JUNE2011 Page 97
20.2 Single Credit Payment (CREDIT)

Screen 10 Exch Database Ticket.

Screen 30 Comparison Summary

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SCREEN 32 REFUND INFORMATION

MASK PROCESSING COMPLETE MAS TERMINATED

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20.3 Multiple Form of Payment (CASH/CREDIT)

Ticket 3449000004

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MASK PROCESSING COMPLETE - MASK TERMINATED

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21.0 REGENERATION DOCUMENTS ELECTRONIC TICKET (ET), PASSENGER/ITINERARY RECEIPT

In the event that the ticket or the hardcopy printer encounters
failure, you may regenerate the settlement documents from the hardcopy
printer.

Daily Work List, which is also known as DW List, records PNR invoice
or itinerary that are ready to print or that have been printed. Once a
ticket has been issued, the PNR itinerary and ticketing will be
recorded in the DW List for reprinting or accounting purposes.

If the qualifier DPE is not specified in the ticketing entry, no
passenger receipt will be printed. However the PNR data will be
recorded in the DW List for printing or re-printing purposes.

Display the Daily Work List Step
1.
DWLIST
Regenerate Electronic Ticketing
Passenger/Receipt (PIR) for
item 25 from the list (issuing
agent)
Step
2.
DP1/3/<item number>
Eg. DP1/3/25
Regenerate ET PIR for item 5
from the list (for wholesaler)
DP/2/3/<item number>
Eg. DP/2/3/5

Note:
If the original passenger receipt was issued previously, an
indicator DUPLICATE will be printed on the regenerated copy.

Regenerate agent coupon/passenger receipt

For OPTAT markets, regeneration of Electronic Ticketing documents such
as agent coupon and passenger receipt can be done in a single
transaction. These documents will be printed onto the hardcopy
printer.

Regenerate agent
coupon/passenger receipt/credit
card charge form by specifying
ticket number
WRG<ticket number>RE
Eg. WRG0169756094025RE
Regenerate refund authorization
(REA) by ticket number
Step
1.
Eg. WETR*T1601666755212
Step
2.
WETRRRS

Note:
Regeneration is only allowed within the Audit Trail retention
period of up to 31days.
Regeneration is not available for flown segments

JUNE2011 Page 121
22.0 DISPLAY ELECTRONIC TICKETING PROFILE FOR CARRIER

Display features of specific ET
carrier
Step 1. WETP*<carrier code>

Eg. WETP*EK

WETP*EK
ELECTRONIC TICKETING ASSOCIATE PROFILE
AIRLINE - EK - EMIRATES AIRLINE
PARTICIPATION LEVEL - INTERACTIVE
STATUS - ACTIVE
MAX COUPONS PER ETR - 16
NAME CHANGE ALLOWED - NO
NAME SELECT RESTRICTIONS - NONE
AUTOMATIC ELEC TKTG - BY COUNTRY
OPEN SEGMENTS ALLOWED - YES
BULK FARE TICKETING - YES
CHECK /N ETR INDICATOR - NO
CHECK /E ETR INDICATOR - YES
NET TICKETING - YES BSP ONLY
EXCHANGE PAPER FOR ETR - YES
ETR REVALIDATION ALLOWED - YES
RFND/EXCH AUTHORIZATION - YES ARC ONLY
INFANT ET ALLOWED W/ADULT - YES
SSR FOID REQUIRED - NO
FLT CPN PRINT ALLOWED - NO ARC ONLY
EXTENDED ET SEARCH - YES
OA FQTV SENT IF IN PNR - YES
RESTRICT PASSIVE SEGMENTS - NO
RESTRICT INTERLINE PASSIVES - NO - FOR INFINI ONLY
Example of carrier EK profile display

JUNE2011 Page 122
23.0 AUDIT TRAIL

When an electronic ticket is issued,it will be reported in the
agencys audit trail.The audit trail can be called for a maximum of 30
ticketing transaction days.

To display current audit trail
Entry : DQB*

To display revious day audit trail
Entry : DQB*21MAY

Response

DQB*
P4B8 22JUL10 TICKETING REPORT NMC TRAINING ROOM
TICKET COMMISSION AGENT NET
NUMBER SINE TIME CURR AMOUNT
PNR-FYXWBD CANTILLON/JOHNGERARDMR ETR
2202950844068 190 AAL 1057 CA MYR 1591
PNR-HLITBQ LOW/PIEKKHOONMDM ETR
2972950844067 0 AZZ 1054 CA MYR 1237 N
PNR-EVQDUE SALLEH/NOORSIDAH MS ETR
2322950844066 0 AEF 1053 CC MYR 100 A
PNR-BKCHIV LAU/KENGHOOIMS ETR
2972950844063 0 AZZ 1051 CA MYR 1237 N
TOTAL DAILY SALES
MYR 258511
MYR 47512N
Example of an audit trail report

If an ET issuance that has failed to be completed, an Electronic
Ticket number will be generated and voided by the system
automatically. This is known as system void, which will be reported in
the DQB with NO PNR VOID.

DQB*
D7C8 18MAY10 TICKETING REPORT BKI TRAINING ROOM
TICKET COMMISSION AGENT NET
NUMBER SINE TIME CURR AMOUNT
PNR-NO PNR VOID ETR
1666562161 ATL 1547 CA MYR V
PNR-NO PNR VOID ETR
1666562160 AJF 1541 CC MYR V
Example of a rejected Electronic Ticketing transaction audit trail report
Indicate at the end of the net amount are
E- Even exchange transaction ( no additional collection)
A- Uneven exchange transaction ( additional collection)
N- Net fare ticketing
V- Automated void

JUNE2011 Page 123
24.0 Ticket Stock Control Table

The table consists of series of ticket stock and next ticket ready for
printing. ET stock however, will be controlled by the system and auto
replenished in series of 250 documents each time.

Entry: DN*PTR

Response:
DN*PTR
STOCK/
LNIATA TKT NBR NBR BATCH

NEXT ETR TICKET NUMBER 2735171063
END

25.0 Ticket Limit Control Table

Entry: W/TLM*

Response:
W/TLM*
IATA NUMBER 20 30082 5 BSP - MY TODAYS DATE: 29JUL2010
REPORTING PERIODS
JAN PRV-3 4-10 11-17 18-24 25-END
FEB 1-7 8-14 15-21 22-END
MAR 1-7 8-14 15-21 22-28 29-NXT
APR PRV-4 5-11 12-18 19-25 26-NXT
MAY PRV-2 3-9 10-16 17-23 24-30 31-NXT
JUN PRV-6 7-13 14-20 21-27 28-NXT
JUL PRV-4 5-11 12-18 19-25 26-NXT
AUG PRV-1 2-8 9-15 16-22 23-29 30-NXT
SEP PRV-5 6-12 13-19 20-26 27-NXT
OCT PRV-3 4-10 11-17 18-24 25-END
NOV 1-7 8-14 15-21 22-28 29-NXT
DEC PRV-5 6-12 13-19 20-26 27-NXT
TICKET SUPPLEMENT TICKETS
CARRIER LIMIT LIMIT REMAINING
BA 5 0 5
EK 5 0 3
EY 5 5 2
GA 10 0 10
GF 5 0 5
KC 25 0 25
KL 5 0 5
KU 2 0 2
MH 130 0 17
MS 10 0 10
PK 5 0 5

JUNE2011 Page 124

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