Troubleshooting

Table of Contents:

I. General Troubleshooting

A. DirectX 6
B. Installation problems
C. In-game performance
D. Software Conflict

II. Hardware Conflicts

A. Video Cards
B. Gamepad/Joystick

III. Contacting Technical Support

A. USA and Canada

B. International Support

I. General Troubleshooting:

A. DIRECTX 6

In order for your game to properly work, your computer's hardware drivers
(the software you install for your sound and
video cards) must be fully compatible to work with Microsoft DirectX 6. The
software is provided to you on the Test
Drive 5 CD-Rom, however you must still ensure that your computer is capable
of running DirectX 6 with no conflicts. To
check your DirectX status:

1. Click on Start
2. Next Click Run
3. Type in "C:\Program Files\directx\setup\dxdiag.exe" and click
OK:
4. The DirectX Diagnostics Tool should show up:

If either your DISPLAY(s) or SOUND shows up as "Uncertified" you must contact

your sound or video card
manufacturer and get newer drivers that are "Certified" by Microsoft to work
with DirectX 6. This may be the case even if you have just purchased your
computer system, as drivers are regularly updated as often as 3 or 4 times per
year.
 If you do not know what brand sound card and video card you have:

1. Click on Start and highlight Settings

2. Click on Control Panel
3. Double-click on your System icon
4. Bring your Device Manager to the front
5. Your video card is listed under "Display Adapter"
6. Your sound card is listed under "Sound, Video and Game
Controls"

B. INSTALLATION PROBLEMS

If you are having problems getting the game to install, there are a few
general troubleshooting steps you can take to
help things along:

1. First of all, make sure you have enough hard drive space. You must allow
for an extra 50 MB of Hard Drive space (on
top of the minimum hard drive requirements) in order for the files to be
copied and expanded onto your hard drive.

2. You may have old files in your C:\Windows\Temp directory. If you have any
files located here prior to installation, it is best to delete these files.

3. If you have any programs or utilities running during installation, you

should turn those programs off ( See section D - Software conflict ).

C. IN-GAME PERFORMANCE

There are some options you can change while in the game to improve
performance.

View Distance

If you notice that the game is moving at a slow framerate, pause the game
and use the View Distance control bar. The
default setting would be for maximum view. This means that as much as
possible is drawn in on the screen so there is
no "pop-up" effect. On lower end machines this can make the game move slowly
in some spots. Turn the view
distance down to mid-way or lower to improve performance.

Screen Resolution

In the options menu, under graphic options, you will find the Screen
Resolution option. If you are having problems
with performance or if some textures are missing ( Some buildings and objects
are white ) turn down your screen
resolution until you get the desired performance. Some cards have many
settings, from 1024 x 768 down to 320 x 200,
so you may find setting in between these two that works for you.
 D. SOFTWARE CONFLICT

If you have gone through these troubleshooting steps and your game is still
not working properly, this may be the
cause of a software conflict. Your system may have one or more utilities
running (Virus scanners, Phone answering
software, CD Rom utilities, game controller button mappers.) To rule out the
possibility of a software conflict, "End
Task" all applications (Keep Explorer and Systray running) and try running
your game again.

II. Hardware Conflicts

A. VIDEO CARDS

1. General Video Card Issues and Troubleshooting

3D Accelerator cards with 2MB of RAM or less

3D accelerator cards with at least 4MB of video memory are required to play
TEST DRIVE 5. If your 3D video card only has 2MB of RAM, your
card is unsupported.

Video resolutions above the default setting of 512x384

Some video cards may not support video resolutions above 512x384. If you
experience problems with higher video resolutions, try returning
your video resolution to the default setting of 512x384.

Black boxes surrounding certain in-game objects, such as streetlights and

speedometer

Some video cards may cause black boxes to appear around transparent objects
such as streetlights and the speedometer. This problem can be
corrected by enabling the "fixtransparent" setting in the TD5.ini file. See
below (Section 5. 3D Card and Controller Troubleshooting) for information on how
to change that.

2. Supported 3D Accelerator Cards and Chipsets

TEST DRIVE 5 supports the following 3D accelerator cards. 3D accelerator

cards not listed, but with supported chipsets
may also be acceptable. Check your video card documentation to determine
which card/chipset you have.

SUPPORTED 3D CARDS

ATI Xpert@Work
ATI Xpert@Play
ATI All-in-Wonder
ATI 3D Charger
ATI 3D Xpression
Canopus Pure3D
 Canopus Pure 3D II
Canopus Total 3D 128v
Creative Labs 3D Blaster*
Creative Labs 3D Blaster Voodoo II
Creative Labs Graphics Blaster 3D
Creative Labs Graphics Blaster Exxtreme
Diamond Monster 3D
Diamond Monster 3D II
Diamond Stealth 3D 2000 Pro
Diamond Stealth II G460
Diamond Viper V330
Hercules Stingray 128/3D
Hercules Terminator Beast
Intergraph Intense 3D Voodoo
Intergraph Intense 3D 100*
Jazz Multimedia Adrenaline Rush 3D
Matrox Mystique
Matrox Mystique 220
Matrox Millennium II
Matrox M3D
Matrox Millennium G200
Number Nine Revolution 3D
Number Nine Revolution IV
Number Nine 9FX Reality 334
Orchid Righteous 3D
Orchid Righteous 3D II
Real3D Starfighter 3D AGP
Real3D Starfighter 3D PCI
STB Velocity 128
STB Velocity 3D
STB Velocity 4400

Creative Labs 3D Blaster

The Win95/98 Verite 1000 drivers are not supported. Only the drivers supplied
by Creative Labs are supported.

Intergraph Intense 3D 100

The Win95/98 Verite 1000 drivers are not supported. Only the drivers supplied
by Intergraph are supported.

SUPPORTED 3D CHIPSETS

3Dfx, Banshee
3Dfx, Voodoo
3Dfx, Voodoo II
3Dfx, Voodoo Rush
3Dlabs, Permedia 2
ATI, 3D Rage Pro
ATI, 3D Rage II
ATI 3D Rage IIc
Cirrus Logic, CL-GD546X (Laguna 3D)
Intel, i740
Matrox, MGA-1064
Matrox, MGA-1164
Matrox, MGA-2164
Matrox, G200
NEC, Power VR (PCX2)
 Number Nine, Ticket to Ride
Number Nine, Revolution IV
Nvida, Riva 128
Nvida, Riva TNT
Rendition, V1000-E
S3, Virge DX
S3, Virge GX2
S3, Virge VX

3. Unsupported Chipsets

The following chipsets are not supported at this time. Check the Accolade web
site for an updated list of supported 3D
accelerator cards and chipsets. Support for additional 3D accelerators and
chipsets may be addressed in a patch.

NEC, Power VR (PCX1)

Nvidia, NV1
Rendition, V1000L-P
Rendition, V2100
Rendition, V2200

5. 3D Card and controller troubleshooting:

The file named TD5.ini in the root Test Drive 5 directory ( the default,
unless changed by the user is, C:/Program
Files/Accolade/Test Drive 5 ) can be changed to improve or alter 3D video
performance. To make changes to this file
simply remove or add the # symbol to the function. For example: If you
wanted to enable #Device Select you would
remove the # symbol from in front of the word Device. To disable this
function, add the # symbol to the front of the word
Device. A standard text editor such as Windows Notepad can be used to alter
this file. Below are the functions
available in the TD5.ini file.

#Primary
If the system contains a Voodoo2 or other separate 3d video card the program
will choose it. If you would prefer to use
you main (primary) video card use this.

#DeviceSelect
If the system contains a Voodoo2 or other separate 3d video card the program
will choose it. If you would prefer to
select each time use this.

#NoMovie
If you wish to go directly to the options without viewing the movie use this.

#TimeDemo
If you wish to allow performance tests in the game use this.

#FullScreen
If you wish to run the game full screen use this (this is the default.)
 #Window
If you wish to attempt to run the game in a window use this (not
recommended.)

#DoubleBuffer
Some drivers report that they can run with triple buffering and then crash as
the race begins. Try using this to fix it.

#NoWBuffer
Some drivers report that they can do WBuffer but display a mess of triangles
during the race. Try using this to fix it.

#FixTransparent
If black squares appear around some objects try using this to fix it.

#FixMovie
If movie plays as a blank screen try using this fix.

#NoAGP
Some drivers have problems working with AGP textures. Try using this to fix
it.

B. GAMEPAD/JOYSTICK

If you are trying to run the game and your controller is not responding
properly, make sure your controller is
set up in your Windows Control Panel before starting Test Drive 5:

1. Click on Start and highlight Settings�

2. Next click Control Panel
3. Once your Control Panel is onscreen, double-click on your Game
Controller (or Gravis/Microsoft
controller) icon.
4. Make sure your game controller is listed and shows a status of
"OK". If not, you should "Add" your
controller if not listed, or troubleshoot your controller if it
is listed as "Not Connected". Click Properties and then Calibrate
to calibrate your gamepad, joystick or steering wheel.

III. Contacting Technical Support

A. USA and CANADA

INTERNET: website - http://www.accolade.com/tech/tech.htm

email - techelp@accolade.com
B. INTERNATIONAL SUPPORT

UNITED KINGDOM
Electronic Arts Customer Service,
PO Box 835,
Slough, Berkshire
England SL3 8XU

FRANCE GERMANY
Electronic Arts France Electronic Arts GmbH
Centre d'Affaires Telebase Pascalstrasse 6
3 rue Claude Chappe 52076 Aachen
69771 Saint Didier au Mont d'Or Cedex
Lyon Email desupport@ea.com

HOLLAND SPAIN
Electronic Arts BV Electronic Arts Spain
Postbus 156 Rufino Gonzalez 23
bis.
6400 AD Heerlen Planta 1a.
Netherlands Local 2
Tel. no. 00 800 940 5555 28037 Madrid

Tel. no. 91-75405540

SWEDEN
Electronic Arts Nordic
Business Campus
Johanneslundsv�gen 2
194 81 Upplands V�sby

Tel. no. 08-590 301 51