BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, JEHANABAD Consumer Dispute Case No. .........

/2013

In the matter of Section -11 of Consumer Protection Act And In the matter of:

INDU RANI W/O SRIKANT SINGH, DEVI STHAN, DHANGAWAN, JEHANABAD, BIHAR- 804408 SRIKANT SINGH DEVI STHAN, DHANGAWAN, JEHANABAD, BIHAR- 804408 MOB- 9835800184 Vs.

...... Complainant

BRANCH MANAGER, PANJAB NATIONAL BANK, PATNA-GAYA ROAD, JEHANABAD, 804408 PHONE NO- 06114-223322

..... Opposite Parties

INDEX

S. No. 1 2 3 4

PARTICULARS Petition with affidavit Annexure No- 1 Annexure No- 2 Annexure No- 3

PAGES 3-7 8 9 10

To Hon'ble President and Members of District Forum Jehanabad

May it please your honours: This complaint petition is being filed on behalf Indu Rani, W/O Srikant Singh, Devi Sthan, Dhangawan, Jehanabad, Bihar (804408) referred hereafter as Complainant, and is as follows: 1. That this complaint Petition is being filed under Sec. 2 (1)(b)(i) and Section -11 of the Consumer Protection Act. 2. That the opposite party is a manager of branch of Punjab National Bank in Jehanabad. 3. That the complainants are regular consumers of the Punjab National Bank and have a joint saving account (Account No- 0228000100219986). The Complainant No-2 also has a pension account in the said branch (Account No- 0228000300225963). 4. That on dated 26/12/2012, when the Complainant No-2 came to Punjab National Bank, Jehanabad to withdraw money through cheque from his account(0228000100219986) then it was told that his account has been seized by the Branch Manager of the Bank i.e. Opposite Party. It was advised to the Complainant No-2 to meet Opposite Party but opposite party was absent on that day. It was also informed that a loan of about Rs. 5000 (Loan P.C.- 14602) issued in year 2001, is due to Complainant No-1. (The entire document related to Loan P.C. - 14602 is in possession of opposite party) 5. That on next day i.e. 29 December 2012 (Saturday), the Complainant No-1 with his son came to meet Opposite Party but he told the Complainant No-1 to wait till his return. The Complainant No-1 and his son waited in the bank for till 3 pm then return back.

6. That on dated 31 December 2012 i.e. Monday, again Complainant No-2 came to meet the opposite party. Then, opposite party forcefully transacted Rs. 19700 from Complainants account (Account No- 0228000100219986) to Loan P.C- 14602. (the entire document related to the said transaction is in possession of opposite party) 7. That on same day, Complainant No 2 came with his son to discuss the problem. When they demand the details of loan, opposite party refused to show any detail or did not provide any details of loan. Then opposite party discover imaginary nexus with a Fixed Deposit of Complainant No-1 and told it as a loan security. Although, the Bank computer does not provide any such nexus with the loan and the said fixed deposit. (the entire document related to the said Fixed Deposit is in possession of opposite party) 8. Then the complainant no-2 and his son demanded the written account book of said fixed deposit. The document clearly show that a lien has been created on the fixed deposit in year 2001 and successfully cleared in year 2002 and the said fixed deposit has been renewed in 2002. (the entire document related to the written account book of said fixed deposit is in possession of opposite party) 9. That even after this, the opposite party refuse offset the loan claim. He called the complainant no 2 again tomorrow and said that he will call the employee who had made the fixed deposit entry in written account book. 10. That on next day dated 1/01/2013, as per the meeting scheduled the complainant no 2 and his son come to opposite party. The opposite party neither call the employee nor offset the claim. He said that you have taken the loan and you have to pay it. When the complainant no 2 and his insist. The opposite party start shouting and question the complainant and his son identity and character. When the complainant and his son objected then he called other employees and bank guard of bank and assaulted, insulted and forcedly throws out of the Punjab National Bank, Jehanabad.

(a CCTV footage related to the said scene is in the possession of opposite party) 11. That in support of the above averments and claims, following documents has been enclosed along with the complaint1. A photo copy of Joint Saving Account Fund Pass Book as Annexure No- 1 2. A photo copy of Pension Account Fund Pass Book as Annexure No- 2 3. A photo copy of cheque dated 26/12/2012 as Annexure No- 3 12. That in support of rest of the averments and claims, the documents is in possession of opposite party.

PRAYER In view of the submissions contained in the preceding paragraphs, the complainant most respectfully prays to the Hon'ble Forum to direct the Opposite Parties to: Refund the money i.e. Rs. 19700 transact from the account( Account No0228000100219986) of complainants along with 18 % interest ; pay a sum of Rs. 500,000/- towards the physical strain and mental agony suffered by the complainant and his family members (compensation) ; and pay a sum of Rs. 10,000/- towards cost of this petition (Cost) ; For which act of kindness, the complainant shall, as is duty bound, ever pray.

Date

Signature

AFFIDAVIT

I, Indu Rani, W/o Srikant Singh, resident of Dhangawan, Jehanabad, Bihar, do hereby solemnly affirm that the contents and

documents of my above complaint are true and correct to my knowledge. No part of it is false and nothing has been concealing therein.

Deponent