User-Manual M-Series M300 (En) 731800

M300 Ethernet Virtual Desktop with vSpace Server
User Manual
NComputing M300 User Manual rev.02.21.12
Important Notices
Please note that reproduction of this User Manual in whole or in part, without express written permission from NComputing, is not permitted. NComputing reserves the right to make improvements and/or changes to this User Manual and to the products, programs and/or specifications described herein at any time without notice. Information contained in this document may have been obtained from internal testing or from a third party. NComputing shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this material. The latest version of this User Manual can be downloaded from the Documentation page in the Support section of the NComputing website at: www.ncomputing.com Refer to the Limited Hardware Warranty applicable to your region for information on what is and what is not covered by the warranty, your responsibilities, exclusions, and how to obtain service. It is your responsibility to download a copy of the warranty at the time of purchase to keep for your records. The warranty can be downloaded from the Documentation page in the Support section of the NComputing website. Please refer to the End User License Agreement (EULA) and Terms of Use (TOU) that are presented for your review during the software installation process. The information contained in these documents is very important. The EULA and TOU constitute agreements between you and NComputing and are accepted by you by installing and using the product. It is your responsibility to print a copy of the EULA and TOU directly from the installer in order to keep for your records. This product gives users shared access to computer resources. It is not a computer, and may not support all software applications, especially high-resolution graphics applications or 3D games that are designed to be supported by stand-alone computers. Similarly, it may not support all hardware peripherals that are designed to be supported by stand-alone computers. Refer to your computer operating system and application software vendors license agreements for information on using these products with NComputing systems. Additional software licenses may be required.
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Microsoft Windows Licenses. You are licensed by NComputing to use the vSpace Server software under the terms of the EULA. You must also acquire the appropriate number of Windows Server licenses and Client Access Licenses for each device or user accessing Windows Server software. You cannot use the vSpace Server software with Windows Client software (i.e., Windows Vista, Windows 7) unless a single user and no other user accesses the same Windows Client software at any one time, or you are authorized to do so under an applicable license from Microsoft or as expressly set forth in the Microsoft Windows Server to Windows XP License Rights section of the NComputing EULA. In all cases, your rights and obligations with respect to the use of vSpace Server software with Windows Server software and Windows Client software are defined by both the NComputing vSpace Server software EULA and the applicable Microsoft Software License Agreement or EULA. For
more information on licensing with Microsoft operating systems see: www.ncomputing.com/mslicensing For single user applications of your M-series product such as remote control, digital signage and 1:1 VDI refer to the same web page for information on client operating systems currently supported. The NComputing hardware and software products described in this user manual are protected by numerous granted and pending U.S. and international patents. Some components of NComputing products utilize opensource software. Please refer to the GPL Declarations section of this User Manual for more information. 2003-2012 NComputing Inc. All rights reserved. NComputing, vSpace Server, and Numo are registered trademarks of NComputing Inc. USA. Microsoft, Windows, Windows Media, and DirectShow are registered trademarks of Microsoft Corporation. Intel, Core 2, Core i5, and Core i7 are registered trademarks of Intel Corporation. VESA is a trademark of Video Electronics Standards Association. Kensington is a trademark of ACCO World Corporation. QuickTime is a registered trademark of Apple, Inc. YouTube is a registered trademark of Google. Adobe and Adobe Flash are registered trademarks of Adobe Systems, Inc. All other trademarks are the property of their respective owners.
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TABLE OF CONTENTS
M300 Guide
Important Notices ......................................................................................................................................... 2 Safety Information ........................................................................................................................................ 6 Regulatory Compliance ................................................................................................................................. 6 FCC Information ........................................................................................................................................ 6 GPL Declarations ....................................................................................................................................... 9 M300 Overview ........................................................................................................................................... 10 M-series Models ..................................................................................................................................... 11 Host Setup ................................................................................................................................................... 12 System Requirements ............................................................................................................................. 12 vSpace Server software installation ........................................................................................................ 13 User Account Creation ............................................................................................................................ 15 Product Registration ................................................................................................................................... 16 Online Registration ................................................................................................................................. 17 Offline Registration ................................................................................................................................. 20 Registration Reminder ............................................................................................................................ 22 Uninstallation .......................................................................................................................................... 23 Windows Configuration Notes ................................................................................................................ 24 Client Access License (CAL) Installation ...................................................................................................... 25 M300 Device Setup ..................................................................................................................................... 26 Additional Hardware Requirements ....................................................................................................... 27 Mounting the M300 to a monitor........................................................................................................... 27 M300 Firmware Update .......................................................................................................................... 28 Using Your M-series Access Device............................................................................................................. 29 The Server Selection Screen ................................................................................................................ 29 Device Information ................................................................................................................................. 30 The Device Setup Screen ..................................................................................................................... 30 Device Setup - The Connection Settings Tab ....................................................................................... 31 Device Setup - The Manage Groups Tab ............................................................................................. 32 Device Setup - The Login Settings Tab ................................................................................................. 33 Device Setup - The Network Tab ......................................................................................................... 34 Device Setup - The Password Tab ........................................................................................................ 35 Device Setup - The Update Tab ........................................................................................................... 36 Returning to the Server Selection Screen............................................................................................ 37 The NComputing Splash Screen .............................................................................................................. 38 M300 Multimedia Acceleration .................................................................................................................. 38 Troubleshooting & error messages............................................................................................................. 39 Glossary ....................................................................................................................................................... 42 FAQ.............................................................................................................................................................. 44
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NComputing vSpace Server Management Console Guide

1.0 Getting Started...................................................................................................................................... 47 1.1 Installing vSpace................................................................................................................................ 47 1.2 Registering vSpace ............................................................................................................................ 47 1.3 Connecting Your Devices .................................................................................................................. 47 2.0 NComputing vSpace .............................................................................................................................. 48 2.1 vSpace Information ........................................................................................................................... 48 2.2 License Information .......................................................................................................................... 49 2.3 System Settings - Common ............................................................................................................... 50 2.4 System Settings L-Series/M-Series ................................................................................................. 51 2.5 System Settings Performance Profiles ........................................................................................... 52 2.6 System Settings Performance Profiles ADVANCED ........................................................................ 53 3.0 Profiles .................................................................................................................................................. 55 5.0 Sessions ................................................................................................................................................. 57 5.1 Session Overview .............................................................................................................................. 57 5.2 Session Information .......................................................................................................................... 58 5.3 Session Controls ................................................................................................................................ 59 6.0 Device Management ............................................................................................................................. 60 6.1 L-series / M-series ............................................................................................................................. 60 6.2 Device Groups ................................................................................................................................... 61 6.3 Information Tab ................................................................................................................................ 62 6.4 Connections Tab................................................................................................................................ 63 6.5 Server Groups Tab............................................................................................................................. 64 6.6 Login Tab ........................................................................................................................................... 65 6.7 Network Tab...................................................................................................................................... 67 6.8 Password Tab .................................................................................................................................... 68 6.9 Update Tab ........................................................................................................................................ 69 6.10 Search Settings and Columns .......................................................................................................... 70 6.11 Configuration Profiles ..................................................................................................................... 71 6.12 Creating Profiles .............................................................................................................................. 71 6.13 Editing Profiles ................................................................................................................................ 72 6.14 Applying Profiles ............................................................................................................................. 73 7.0 Remote vSpace Servers ......................................................................................................................... 74 7.1 Enabling Remote Console Support ................................................................................................... 74 7.2 Remote Console Features ................................................................................................................. 75 8.0 Common Tasks ...................................................................................................................................... 76 8.1 Helpdesk Tasks - Remote Viewing and Controlling a Device Session ............................................... 76 8.2 Maintenance Tasks - Performing a Firmware Update on an Active Device ..................................... 77 8.3 Deployment Tasks Installing and Configuring a new Computer Lab ............................................. 78
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Safety Information
Refer to the following to prevent any physical injury or loss of assets caused by damage to the product. A user must read this User Manual carefully before use and properly follow the instructions. Make sure that the place of installation is not too hot (above 35C), too cold (below 0C), or too wet (above 85% relative humidity). Avoid any severe impacts to the product Make sure that the product is not exposed to direct sunlight or any hot machinery. Please keep the product away from any items which have strong magnetic properties. Do not disassemble, repair or rebuild the product. Please properly route all cables and power cords to avoid a tripping hazard. An electric shock, fire, damage to the product or physical injury may occur as a result of tripping over the cable.
Regulatory Compliance
FCC Information
This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try and correct the interference by one or the following measures: Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment to a power outlet on a circuit different from which the receiver is connected Consult your dealer or an experienced radio TV technician for help
Changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. For enhancing performance and reliability, we recommend using an FTP or STP cable between the M300 and the client devices. Page 6 of 78
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
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(EMC Registration) KCC-REM-NCC-M300 () : Network virtual desktop (M300) : KCC-REM-NCC-M300 : / : /
KCC-REM-NCC-XD3
() : XD3 Access Device (XD3) : KCC-REM-NCC-XD3 : / : / :
M300 XD3 Access Device FTP STP Cable . European Community:
Disposal Information:
This symbol means that according to local laws and regulations your product should be disposed of separately from household waste. The separate recycling of your product will help ensure that it is recycled in a manner that protects human health and the environment.
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GPL Declarations
The NComputing M300 access device contains in part some free software (software licensed in a way that ensures your freedom to run, copy, distribute, study, change and improve the software). This free software is also contained in the M300 firmware update files that are distributed together with NComputing vSpace Server software installation packages that are expressly for the M300. The free software contained within the M300 firmware includes a version of X-LOADER, U-BOOT, LINUX, LIBSYSFS, LIBUCI, LIBUSBIP, ETHTOOL, UCLIBC, QT and BUSYBOX. Further, for at least three (3) years from the date of distribution of the applicable product or software, we will give to anyone who contacts us at gplcoderequest@ncomputing.com, for a charge of no more than our cost of physically performing source code distribution, a machine-readable copy of the complete corresponding source code for the version of the software that we distributed to you. For additional information refer to this page on the NComputing website: www.ncomputing.com/gplcodedownload
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M300 Overview
The NComputing vSpace Server desktop virtualization software dramatically cuts your computing costs by enabling multiple users to share a single PC, server or virtual machine. Each user gets their own virtual desktop with a rich, multimedia computing experience that is practically indistinguishable from running on a full PC. Best of all, IT staff and end users do not need special training because this end-toend solution is easy to manage and is compatible with standard desktop applications. The M300 expands upon and improves our best-selling and award winning X-series product line by providing superior graphics & HD video streaming capabilities, enables USB support, increases the number of users per host PC by four times and connects at distance with Ethernet. The M300 improves classroom and workgroups flexibility because it removes the dependency upon PCI cards, uses a USB keyboard and mouse (not PS/2) and connects at distance to the host PC with remote management capabilities. The M300 also offers greater flexibility in display support, up to 45 users per host PC, a microphone and includes 3 users per kit. The M300 is Simple: NComputings virtual desktop software, vSpace Server, offers multiple users on a single operating system that enables less complexity, no requirement a virtual OS (hypervisor) environment; this means fewer PCs and fewer OS images to manage. The M300 with vSpace Server is a complete end-to-end solution that includes virtual desktop software, a communication protocol, management tools and client devices that are easy to set up, deploy and maintain. A complete classroom or office can be set up and deployed in just hours. Our stateless client devices are robust solid-state devices that include automatic updates, work with standard operating systems and applications. The M300 is powered by the second generation Numo 2 SoC (Silicon on Chip) which enables a high performance PC multimedia experience on standard Windows or Linux releases. By controlling all aspects of our end-to-end solution we have completely optimized all virtual desktop communication which provides HD video streaming performance. User Accounts and software applications run simultaneously and independently on each virtual desktop so users dont even know that they are sharing a PC. With up to 45 users per PC, you will save money on each workstation by NOT needing an individual PC and OS for each user. The M300 lowers the cost per seat through greater user density per server, low power, fewer PCs needed, ease of set up and reduced maintenance costs.
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M-series Models
Each M-series kit includes three access clients. A central, Large Client which is connected via Ethernet to your existing network environment, and two Small Clients which connect to the Large Client. Each of the three clients affords their users an independent desktop experience. The following tables provide some comparative information between the larger and small clients.
Large Client
Maximum Screen Resolution (Wide) Maximum Screen Resolution (Standard) Maximum Color Depth Mouse & Keyboard Ports Network Ports Direct Connect Ports (to Small Clients) Speaker Port Microphone Port USB Peripheral Ports* USB Pass-through ports (to Small Clients) Acceleration for full-screen video support 1440x900 1280 x 1024 24-bit 2 X USB 1 X RJ45 2 X RJ45 Yes Yes 1 X USB 2.0 2 (USB A/B Size 9) Yes**
Small Clients
Maximum Screen Resolution (Wide) Maximum Screen Resolution (Standard) Maximum Color Depth Mouse & Keyboard Ports Direct Connect Ports (to Large Client) Speaker Port Microphone Port USB Peripheral Ports* USB Pass-through ports (to Large Client) Acceleration for full-screen video support 1440x900 1280 x 1024 24-bit 2 X USB 1 X RJ45 Yes Yes 1 X USB 2.0 1 (USB A/B Size 9) Yes**
*NComputing M-series access devices use remote USB 1.1 or 2.0 to provide transparent USB redirection. **Video acceleration powered by Numo
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Host Setup
System Requirements
While the vSpace Server software itself can support up to 45 M300 client connections, the host specifications required to provide an optimal user experience will vary by the number of users connecting to a given host and the average usage habits of those users. The tables below provide an estimated starting point from which administrators can test and, if needed, adjust the hardware specifications of their chosen host systems. NComputing recommends you always test your environment in advance of deployment to ensure it meets your expectations.
Recommended Host Hardware Configuration (M300)

Host Configurations0
(minimum or equivalent)
Number of Users1 1-10

Intel Core 2 Quad 4 GB 6 GB
10-20
Intel Core i7 4 GB 8 GB
20-30
Intel Core i7 4 GB 12 GB
30-45
Intel Core i7
CPU
Memory (32-bit OS) Memory (64-bit OS)

0 1
NA2
16 GB
Please see the NComputing Knowledge Base at www.ncomputing.com/kb for the latest host scaling information. The number of users that your installation will support depends upon the host's configuration and your end-users
performance expectations. Performance results are highly dependent upon the individual host hardware, memory, applications being used, OS and network conditions within any LAN. For deployments making heavy use of multimedia playback, keep in mind that system resource usage will vary depending on the specific media player being used. Host requirements will vary, please test your multi-user environment before deployment.
2
32-bit operating systems are not supported with this number of users.
For additional sizing guidelines refer to the following Knowledge Base articles: Scaling vSpace Server Deployments http://www.ncomputing.com/kb/vSpace-Guidelines-for-Scaling-Deployments_310.html Deployment Checklist. http://www.ncomputing.com/kb/NComputing-L-series-Deployment-Checklist_309.html
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vSpace Server software installation

Per the instructions below, always check the NComputing website for the latest vSpace Server software. The software on the CD in your package may not be the latest version. Insert the software installation CD into the host computer's CD drive. In most cases, a window will automatically appear after a few seconds with installation options. If the Windows AutoPlay dialog appears (as seen below), select Run CD_Install.exe. If neither appears, go to "My Computer," open the CD drive's icon, and start the "Setup" application.
At the initial setup screen, click the "Download Latest Software" button. This will launch a browser window at the NComputing Software Download Center. Locate the correct software based on product model and operating system, and download the corresponding zip folder. Note that the current version of vSpace Server is always located at www.ncomputing.com/downloads If internet access is unavailable, click Browse CD to locate the installer file per the next step After downloading and extracting the installer files, or alternately locating them on the product CD, run the vSpace Server Installer by launching *.MSI installer for a first time installation. If you are updating an existing vSpace Server installation, refer to the Release Notes for specific install instructions. At the installers "Welcome" screen, click on the "Next" button which will take you to the antivirus and firewall warning screen. Read and follow the instructions, then click on the "Next" button.
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Note: When dealing with certain firewall applications, you may need to make sure that the
NComputing .exe files have proper access permission to the network. These .exe files include: KMSERVC.EXE, BOOTSRV.EXE, KMMSG.EXE, KMUPDATE.EXE, KMREGWIZ.EXE Within the Exceptions tab of the Windows Firewall the ports that should be opened are: TCP-Protocol: 27605, 27615, 3581, 3597, 3645, 3646, 3725 UDP-Protocol: 1027, 1283, 3581, 3725 Please see our Knowledge Base at http://www.ncomputing.com/support for more details.
At the software End User License Agreement and Terms of Use screens, read the agreements and if you agree, click on the "I agree" checkbox, and then click on the "Next" button.
At the final Confirm Installation screen, click Install to begin the software installation and then follow the additional prompts. This process may take up to 5 minutes to complete, and it is normal for the system to beep frequently. The installer may appear to stop, but if the mouse cursor regularly switches between the pointer and the hourglass, everything should be
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proceeding normally. If the installer takes longer than 15 minutes to complete, please contact NComputing technical support for assistance. At the "vSpace Server successfully installed" screen, click Close to end the installer, and select whether or not to immediately restart the computer (a restart is required before vSpace Server can be used). Proceed to the following sections to connect your M-series devices, register and activate the software and devices and update the device firmware (as needed).
User Account Creation

The M300 can access a Windows session using either local or domain user accounts. The optimal type of user account will vary depending on the type of environment the vSpace host is being deployed into. You can use existing accounts or, if preferred, create new user accounts specifically for the terminals. To create new local user accounts and add them to the Remote Desktop Users Group: 1. From the host Windows session, click Start then Right Click on Computer and click Manage from the dropdown menu. 2. From within the Server Manager menu select Configuration then Local Users and Groups in the left navigation tree. 3. Right Click on Users and select New User to create as many new users as needed.
4. Select Groups from the left navigation tree and double click on Remote Desktop Users. Click Add and then enter either the user names youve recently created, or simply enter everyone. If you are installing a host into a domain environment which uses domain user accounts, contact your local system or network administrator to have them create any additional user accounts that you may need. Page 15 of 78
Product Registration
Important!
DEVICE AND VSPACE SERVER SOFTWARE REGISTRATION ARE REQUIRED TO RECEIVE VSPACE UPDATES AND TECHNICAL SUPPORT. Product registration is required for all M-series devices and vSpace Server software to enable normal product use, downloading updates, and technical support. When registering the software, all the access devices must be connected to the host system using Ethernet. Select "vSpace Server Registration" in the Windows Start menu as seen below:
vSpace Server 6 on Server 2008 R2 At the registration program welcome screen, if vSpace Server password protection is turned on, you will need to enter your password. Then click the "Next" button. Next, you are presented with the vSpace Server End User License Agreement (EULA). If you agree, click in the I agree check box, and then click the Next button.
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Online Registration
In the case of Online Registration, follow the instructions below. Otherwise skip to the section titled Offline Registration. Online registration will be completed automatically if possible during software installation. If your host system is unable to access the internet If you want to register your software and M-series access devices online, leave the Register vSpace Server software radio button selected, and click Next.
At the "Customer Data" screen, if the data fields are not already populated with the information entered during product installation, enter the registered user's relevant information. Each field in this window must be filled in. Once you have entered all the data, click on the "Next" button and proceed through the additional screens that show you which devices are connected and the current registration status (vSpace Server 6).
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On the Registration Type screen, select Register online, using your Internet connection and click Next. Note: If you use a Proxy Server for internet connectivity, enter the Proxy connection data here.
The registration wizard will then show you a list of all unregistered M-series access devices that are currently connected to this vSpace Server host that can now be registered. Before the registration wizard communicates with the registration server, you will see a Summary screen showing all user information that will be registered with the vSpace Server software. Also, any connected but unregistered M-series access devices will be listed for registration. If all the information is correct, click the Register button to initiate the registration or click Back if you wish to change any of the information.
You will see a screen showing the progress of the registration and when your registration is complete, you will see the Registration results screen. Be sure to click the check box for the Register future M-series devices in the background option if you want vSpace Server to automatically register any unregistered M-series access devices that connect to this system in the future. Use of this background registration feature requires standard Internet connectivity. Page 18 of 78
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Offline Registration
In the case of Offline Registration, follow the instructions below. If you have completed the online registration section, skip to Using the access device. If you dont have standard Internet connectivity, you can use standard email to register your vSpace Server software and M-series access devices. To use offline registration, select the Register option, and click Next.
At the "Customer Data" screen, if the data fields are not already populated, enter the registered user's relevant information. Each field in this window must be filled in. Once youve entered all the data, click the "Next" button. The registration wizard will then show you a list of all unregistered M-series access devices that are currently connected to this vSpace Server host and can now be registered. On the next screen you then select the Create off line registration file option and click Next.
Youll need to select the location where you wish to store the registration data file that youll later email to NComputing. Note that you cannot type directly into the Create activation file field, but you must click on the Select button to navigate to the directory where you wish to store the offline registration data file. Page 20 of 78
The window below shows the navigation screen that allows you to place the data file in the desired location. Feel free to change the File name to something other than activation but dont change the Save as type field. The registration file must be of type txt even though the data inside is encrypted and must not be modified.
Before the registration wizard writes the data file, you will get a Summary screen showing all user information that will be written to the data file. Also, any connected but unregistered Mseries access devices will be listed for registration. If the information is correct, click the Register button or click Back if you wish to change any of the information. Next, email the created txt file to registration@ncomputing.com. Alternately, you can copy the txt file to another PC, if necessary, to send the email.
It should normally take only one or two minutes to receive the vSpace Server license file by returned email. If you do not see the file in your e-mail Inbox, be sure to check your email filter to ensure that the message was not flagged as Junk or SPAM mail. When you receive the license file, save it in a convenient disk location, and restart the Registration Wizard. Select the Complete offline registration by using activation file or Continue offline registration option and click Next and navigate to the disk directory where you have stored the returned license/activation file.
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Click Select or Select the activation file to navigate to the file, and click Open once you have located the correct license file. Then click Next to load the license file and apply it to the vSpace Server host system. After the offline file is loaded, you see the Registration results screen. Click the Next button to complete the offline registration process. Your devices are now registered and ready for continuous use.
Registration Reminder
If user data is not entered during the installation process, a reminder message will be displayed each time and administrator logs into the host. If user registration data is present but the registration process has not been completed, a reminder will be displayed each time the vSpace console is launched.
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Updating the vSpace Server Software

The latest NComputing software can be obtained from http://www.ncomputing.com/downloads You can check this location periodically for newly posted software. Simply download the installation file, read the release notes, uninstall your current version (if required per the Release Notes) making sure to keep your registration information active (when prompted), and install the new version of software. Alternatively, you can update the vSpace Server software directly over the Internet by selecting vSpace Server Update from the Start menu. Note: If the Enter Password window appears, enter the vSpace Server administrator password you selected during vSpace Server installation. Click the Connect button to check for a software update. If there is a new version available, click on the Download button to start the update process. If there is no new version available, click on the Exit button. When the download is complete, the installation of the new version will begin.
Uninstallation
To uninstall the vSpace Server software, select Uninstall vSpace Server under the NComputing vSpace Server folder in the Start menu (or select vSpace Server from the Add/Remove Programs utility in the Windows Control Panel). Follow the uninstall utilitys prompts to remove the program components. After vSpace Server is uninstalled, you must restart the host computer to complete the removal process.
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Windows Configuration Notes

The following are some initial Windows configuration notes to be aware of. Windows 7* Installation: You must have administrative rights to install vSpace Server 6 onto Windows 7*. However, unlike in Server 2008 R2, the actual Administrator account is not enabled by default in Windows 7. So, even though you may be logged-in as a Windows 7 user thats a member of the Administrators group, you still wont have sufficient administrative rights to install vSpace Server 6, and the MSI installer will generate an error message saying: You need administrative rights to install this software. Installation Failed. You need to launch the Administrative Command Prompt by going to All Programs > Accessories > Command Prompt and then right-click and select Run as administrator. Once the Administrative Command Prompt console pops up, launch the installer using the following command: msiexec /i install-filename.msi
MSI Installer and Uninstaller Options: The MSI installer for vSpace Server 6 has "ADDUSERS=0" available as a command line option to enable silent installs while suppressing the popup window asking if you want to add new users. An option is added to the uninstaller to provide options for handling an existing vSpace Server host license during a silent uninstall. The available options when running from the Command Line are: "DELETELICENSE=0" do NOT remove vSpace Server license "DELETELICENSE=1" popup box will appear "DELETELICENSE=2" remove vSpace Server license without popup
OS Settings: The Windows Power Options setting should be configured to High Performance (under Control Panel > Hardware > Power options). Microsofts default power settings give a false impression that vSpace Server CPU utilization is much higher than on previous 32-bit operating systems. Windows 7 Desktop Theme: If you install the Windows Server 2008 R2 Desktop Experience feature, start the Themes system service and set it to autostart, then each individual can personalize their virtual desktop to use a Windows 7- themed interface. However, remote sessions do not support the Aero window transparency feature for overlapping windows.
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Client Access License (CAL) Installation

For multi-user applications, in addition to installing and activating the Windows Server operating system license on the host system, you need to acquire two types of client access licenses. First, standard Windows Server CALs for each user or device are needed. Second, you will also need to install Remote Desktop Services CALs (RDS-CALs) when running on Windows Server or Windows MultiPoint Server CALs (WMS-CALs) when running on Windows MultiPoint Server for each user or device accessing the system. For Windows Server operating systems, you will need to first add the Remote Desktop Licensing Server role (provided with the operating system) to at least one host in your environment. After you install the licensing server on a particular host, you will use the Remote Desktop Licensing Manager application to activate the server and add RDS CALs. Other hosts in your environment can then point to this license server. For Windows MultiPoint Server, the licensing server component is preinstalled and you can simply use the MultiPoint Manager application to enter in your WMS CALs (instead of using the Remote Desktop Licensing Manager which does not accept WMS CALs). For further details on setting up the license server and installing CALs, please refer to your respective operating system documentation. For More information on Windows licensing requirements, please visit www.ncomputing.com/mslicensing
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M300 Device Setup

Each M300 kit includes one Large Client and two Small Clients. The Large M300 Client must be connected to the host PC via an Ethernet switch, router, or other network connection. Each of the Small Clients must be connected to the Large Client via Direct Connect (Ethernet) ports. If USB 2.0 functionality is required on the Small Clients, an additional USB A/B cable must be connected between the Large and Small Clients as shown below for a total of two connections to each small client (USB A/B + Ethernet Direct Connect). The additional USB connection is not required for USB 1.1 functionality. USB A/B and Ethernet cables are NOT included with the M300 kit.
LED Indicators: Large Client: Power and LAN activity. Small Client: Connected to Large Client.
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NOTE: Verify that the intended distance between the Small Clients and the Large Client is within the 5 meter maximum prior to installation. Ethernet and USB A/B cables will need to be sized and purchased to fit the deployment.
Additional Hardware Requirements

In addition to host hardware requirements, each M-series device will need the following: Keyboard and mouse (USB) Monitor A category 5 or 6 network cable to connect each of the smaller client devices to the larger client device, and a third to connect the larger client device to your existing Ethernet network. USB A/B cables to connect each of the smaller client devices to the larger client device. This USB cable enables the front USB 2.0 port. Optional: speakers, headphones, microphones and USB peripherals
Mounting the M300 to a monitor

Each of the M300 devices include VESA compatible mounting points which allow them to be secured to a monitor via 75mm or 100mm VESA-compliant mounting holes. A total of six (6) mounting screws are included with each M300 kit; two M4 screws for each device.
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M300 Firmware Update

It is always recommended to use the latest available version of firmware on your M300 device. Each installation of vSpace Server includes the latest firmware, so no additional downloads are necessary to complete this process. See the Device Setup The Update Tab section of this manual for firmware update instructions.
Important!
Please ensure that you have updated to the latest vSpace Server software and device firmware and registered your system before contacting technical support with a problem. Many common issues can be resolved with a simple update.
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Using Your M-series Access Device

The Server Selection Screen
The Server Selection screen is the first to appear when the M300 device starts. From here, you can connect to a host, refresh the Available Connections list, view Device Information, or enter the Device Setup menu.
All available servers (running compatible versions of vSpace) on the terminals subnet will be displayed by default in the Available Connections list. You can also connect directly to a specific host by entering its hostname or IP address in the field at the bottom of the Server Selection screen, or enter the Device Setup menu to create groups of servers that the client can automatically connect to.
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Device Information
The following information can be viewed from the Device Information screen: o o o o o o o o o o o Device name Device ID Firmware version Serial number Interface IP address Subnet mask Gateway MAC address IP conflict Link detected
The Device Setup Screen

The Device Setup screen holds all of the devices configuration data, which is divided into the following categories: Connection Settings (default tab) Manage Groups Login Settings Network Password Update
When you are finished configuring device settings, you can click OK to save changes and exit the Setup screen, click Apply to save your changes and remain in the Setup screen, or click Cancel to exit the Setup screen without saving your changes. Note: If changes have been saved with the Apply button, clicking Cancel will not undo them.
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Device Setup - The Connection Settings Tab

The Connection Settings tab allows administrators to determine exactly how the client goes about looking for and connecting to available hosts. The client can be preset to connect to specific server groups or configured to search for avaliable hosts within its network.
A vSpace Server server group is a collection of one or more individual vSpace Server servers specified by a name that is currently defined from inside each M300 devices setup interface. If a server group contains only one name (or IP address), then the M300 attempts to connect to that server until successful or until the M300 is reset. If the server group contains more than one name (or IP address), the M300 tries to connect to the first server in the list, and if no successful connection is made, the M300 attempts to connect to the second server in the list (i.e., the device does an auto failover to the next server). If the M300 does not successfully connect to the second server in the list, the device attempts to connect to the third device in the list, etc. When the M300 reaches the end of the list, it starts again at the beginning of the server group and continues until a connection is made or until the M300 device is reset. (To allow for unusual requirements or server weighting algorithms, an individual server name or IP address may exist in multiple places in the list.) Whenever an M300 disconnects from a session, autoconnect (if set) begins at the top of the connection cycle. The device does not keep track of the last server to which it successfully connected. Issuing a device reset command from the admin console will also cause the autoconnect processing to restart at the top of the cycle.
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Device Setup - The Manage Groups Tab

The Manage Groups tab gives administrators more control over their devices connection options. From this tab, they can add, modify and delete Groups of host systems by following the on-screen instructions. The M300 adds the concept of a server group to the Autoconnect feature which in turn creates the auto failover feature. By autoconnecting to a group of servers, more flexible connection options are possible. .
After a group has been created, the user may choose to modify the group to add hosts, remove hosts, or alter the Group Name. To accommodate flexible failover scenarios, a server is allowed to be a member of multiple groups, and can be included in the same connection group multiple times.
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Device Setup - The Login Settings Tab

The Login Settings tab contains various device settings related to performance within Windows, including: Video Settings
(each of the 3 M300 client devices within a given kit must run the same resolution and same color depth) o Resolution o Color Depth
Sleep if Idle (this setting operates within the device firmware to help prevent screen burn-in; within Windows, the standard Windows screen saver must be used). Automatic Login Settings (Separate login settings are included for each of the three devices)
o o Domain User Program (used for Kiosk mode) Folder (used for Kiosk mode)
o o
Kiosk Mode To launch an application instead of going to the desktop (also known as kiosk mode), enter the executable name in the Program field, and its drive/folder directory in the Folder field. For example, launching Internet Explorer on login would require iexplore.exe in the Program field and C:\Program Files\Internet Explorer in the Folder field.
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Device Setup - The Network Tab

The Network tab contains the devices network communication settings, as well as a Ping Test tool. The settings that can be configured are: Device Name Used to identify the device within the vSpace Server management console IP Configuration Allows the administrator to configure the terminals network settings o DHCP (dynamically obtains settings from the networks DHCP server) o Static (requires manual population of the IP settings) IP Subnet Mask Gateway DNS 1 DNS 2 Ping Test The Ping Test utility can help in troubleshooting network connectivity problems. For instructions on using the Ping Test utility, simply leave the text field blank and click Ping.
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Device Setup - The Password Tab

The Password tab allows the user to enable or disable the devices firmware password. If set, the device will prompt for the password anytime a user attempts to access the Device Setup screen or tries to cancel an automatic connection. It is recommended that this password be set before deployment, to prevent tampering by unauthorized users.
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Device Setup - The Update Tab

The Update tab allows the user to select from multiple ways to update the device firmware from a vSpace Server host on the network using several methods. Search and update from the local subnet This setting instructs the terminal to look for any vSpace server in its subnet with updated firmware. Search and update from an FTP directory This setting instructs the terminal to search for updated firmware from an FTP directory. Update from a specified firmware file on an FTP server This setting allows you to direct the terminal to a specific FTP server for an update (includes fields for FTP server login)
To push a new firmware version use the NC Console application. Launch the NC Console application directly from the Start menu (Start/All Programs/NComputing vSpace Server/NC-Console). Once in the console navigate to Terminals > M-series and locate the desired M300 device in the right-hand pane. Right-click this device, select Update Firmware, and follow the onscreen prompts to initiate the firmware update. Once the firmware update has completed, the device will automatically restart.
For more information on updating device firmware remotely from the host, consult the vSpace Management Console Guide (located in the second half of this manual).
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Returning to the Server Selection Screen

Once a client has connected to a host, there are two ways of returning to the Server Select screen.
Method 1: From the Ncomputing Press Any Key splash screen.

Once connected to a server, you can return to the M300 Server Selection screen by doing the following: 1. Ensure that all three client devices are logged out of their sessions and sitting at the NComputing Press Any Key screen 2. From the Large Client device, press F5
Method 2: From an Auto Connect cycle.

If the M300 devices are configured to automatically connect then pressing F5 will immediately place you back into the auto connect cycle. You can abort the auto connect cycle and return to the Server Selection screen by doing the following: 1. From the Large Client, log out of the existing session (if currently logged in) and then press the ESC key at the NComputing splash screen. This will present a message directing you to log the two Small Clients out of their sessions. 2. Ensure both Small Clients are logged out. 3. Once both Small Clients are logged out, the Large Client should automatically return to the Server Selection screen.
NOTE: Tapping ESC can also be used to abort the auto connect cycle prior to connecting to a server.
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The NComputing Splash Screen

Once a client has connected to a host, it will be taken to the NComputing Press any key to start screen. The client will return to this screen if a user logs out. Once a key is pressed, the Windows login interface will be shown.
M300 Multimedia Acceleration

The M300 will display full screen streaming video and multi-media applications across multiple user sessions and is optimized to do so using NComputings vSpace Server transcoding process. Windows displaying video and multi-media applications are dynamically detected by vSpace Server and then transcoded for transport to the M300 device using the NComputing UXP network protocol. The detection and transcoding process can take a second or two to engage, during which time media will not be fully accelerated. A short flicker will precede the multimedia acceleration this is normal. You can control whether the acceleration engages or not for non-media player applications via the NC Tray application, located in the Windows system tray, by selecting or deselecting Browser acceleration.
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Troubleshooting & error messages

For the latest information and troubleshooting help, please visit the NComputing online knowledge base at: http://www.ncomputing.com/support
DHCP server was not found
If the access device cannot find a DHCP server, this error message appears. Make sure there is a DHCP server on the current network. Make sure a LAN cable is connected to the access device. Make sure the LAN cable connected to the access device is not a cross-over cable. Make sure the LAN cable is properly connected to the networking equipment. If there is no DHCP server on the current network, change to using a static IP address. See the section on installing the access device for instructions.
No Terminal Server found message
This occurs when the access device is set to find the host PC and it does not find the host PC where the vSpace Server software is installed. Make sure the vSpace Server program is installed on the host computer. Make sure the LAN cable is properly connected to the host computer. Make sure the host computer and access device are in the same subnet/local area network. Make sure any firewall or anti-virus programs installed in the host computer or network equipment are compatible with the vSpace Server software.
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Host unreachable
When the access device cannot connect to the host PC, this message appears. Make sure the server connection list is configured correctly. See the section about configuring the access device. Make sure the vSpace Server software is installed on the host PC. Make sure the host computer and access device are in the same subnet/local area network. Make sure any firewall or anti-virus programs installed in the host computer or network equipment are compatible with the vSpace Server software.
TS ERROR INVALID OR NO SERIAL NUMBER!
This message appears when no serial number exists in the host computer. This message does not indicate an error regarding the serial number of the access device. Please see the section about product registration to register the vSpace Server software and the access devices.
Device Will Not Reset

The Large M300 Client includes a recessed reset button that can be used in the event that the client will not reset through normal means. This button is located on the back of the Large Client next to the DC power port and can be activated using a pen or paper clip. If the device does not reset after this button has been depressed for a full second, disconnect and then reconnect the DC power adaptor.
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Connection was closed Message

Connection was closed but your data is not lost and application is still running on the server. Please connect to the terminal server later. This message appears when the connection stops due to abnormalities occurring on the host PC or network equipment. Check the Host PC or the network equipment when this message appears and restart the Host PC and access device. Unless the Host PC is rebooted, existing data in the Host PC may be used as is. Check to see if the host PC is overloaded or experiencing stability issues. Check to see if the network traffic is overloaded.
There is a feature in the vSpace Server software that keeps disconnected sessions running and available. If the user reconnects while a disconnected session for that username is present, the software will connect the disconnected session to the new session. The user will see the desktop as it was when the disconnection occurred. The administrator can configure the software to keep disconnected sessions running and available indefinitely or to close them automatically after being disconnected for a specified period of time. The setting is in the administrative consoles system settings and is called, Clean up disconnected sessions not in use.
TS ERROR Stations Limit Exceeded!
When an access device attempts to connect to the host PC and the number of allowed connections is exceeded, this message appears. Check how many access devices are connected to the host PC. Check what operating system is installed on the host PC.
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Glossary
Client Device: a network computing device using NComputing patented technology. It doesn't use CPU, VGA, and PC chipsets; it only uses a programmable SoC to connect to a Host PC. An access device using NComputing User eXtension Protocol (UXP) can be connected to Host PCs by using the LAN cable. Also, it can be connected to remote PCs through the Internet using TCP/IP. Administrator: a person who is responsible for managing a multi-user computing environment, such as a local area network (LAN). The responsibilities of the system administrator typically include: installing and configuring system hardware and software; establishing and managing user accounts; upgrading software; and backup and recovery tasks. Alias: a fictitious name used by an individual as an alternative to her or his true name. Client/Server: describes the relationship between two computer programs in which one program, the client, makes a service request from another program, the server, which fulfills the request. Console: the text entry and display device for system administration messages, particularly those from the BIOS or boot loader, the kernel, the init system and the system logger. DHCP: (Dynamic Host Configuration Protocol) is a communications protocol that lets network administrators centrally manage and automate the assignment of Internet Protocol (IP) addresses in an organization's network. Without DHCP, the IP address must be entered manually at each computer in an organization and a new IP address must be entered each time a computer moves to a new location on the network. Download: the transmission of a file from one computer system to another. Ethernet: the most widely-installed local area network (LAN) technology - specified in a standard, IEEE 802.3. Firewall: a set of related programs (located at a network gateway server) that protect the resources of a private network from users on other networks and control what outside resources its own users have access to. (The term also implies the security policy that is used with the programs.) Gateway: a network point that acts as an entrance to another network. On the Internet, a node or stopping point can be either a gateway node or a host (end-point) node. Host Computer: a computer in which the vSpace Server program has been installed Internet: a worldwide system of computer networks in which users at any one computer can, if they have permission, get information from any other computer (and sometimes talk directly to users at other computers).
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IP Address: the Internet Protocol (IP) is basically the set of rules for one network communicating with any other (or occasionally, for broadcast messages, all other networks). Each network must know its own address on the Internet and that of any other networks with which it communicates. To be part of the Internet, an organization needs an Internet network number, which it can request from the Network Information Center (NIC). This unique network number is included in any packet sent out of the network onto the Internet. LAN: local area network (LAN) is a group of computers and associated devices that share a common communications line or wireless link and typically share the resources of a single processor or server within a small geographic area (for example, within an office building). Usually, the server has applications and data storage that are shared in common by multiple computer users. A local area network may serve as few as two or three users (for example, in a home network) or as many as thousands of users (for example, in an FDDI network). Log on: in general computer usage, logon is the procedure used to get access to an operating system or application. Almost always, a logon requires that the user have (1) a user ID and (2) a password. Often, the user ID must conform to a limited length such as eight characters and the password must contain at least one digit and not match a natural language word MAC Address: in a LAN or other network, the MAC (Media Access Control) address is your computer's unique hardware number. (On an Ethernet LAN, it's the same as your Ethernet address.) When you're connected to the Internet from your computer, a correspondence table relates your IP address to your computer's physical (MAC) address on the LAN. vSpace Server: NComputing Desktop Virtualization software PC: Personal Computer Router: in packet-switched networks such as the Internet, a router is a device or, in some cases, software in a computer, that determines the next network point to which a packet should be forwarded toward its destination. The router is connected to at least two networks and decides which way to send each information packet based on its current understanding of the state of the networks it is connected to. User: one who uses a computer system. Users may need to identify themselves for the purposes of accounting, security, logging and resource management. In order to identify oneself, a user has an account and a username. USB: (Universal Serial Bus) is a standard designed to allow peripherals to be connected to a computer using a standardized interface socket and to improve plug-and-play capabilities by allowing devices to be connected and disconnected without rebooting the computer. UTMA: Ultra Thin Multi Access
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FAQ
For the latest information and FAQs, please visit the NComputing online knowledge base at: h // i /
Q: Must the versions of the vSpace Server software in a network be the same? A: Different vSpace Server versions within the same environment can cause data communication problems. Please keep all vSpace Server software updated with the latest version. Q: When I start my access device, why is the server connection list blank? I have the vSpace Server software on a host PC in my network. I can connect to the host PC if I provision its IP address in the access device. A: This condition occurs when the host and access devices are on independent subnets. The access device can run in this mode, but servers outside the devices subnet will not automatically populate in the server list. Q: When I go to the device list in the administration console, why do some of my access devices never show up in the list? A: This condition occurs when the host and access devices are on independent subnets. The access device can run in this mode, but its record will never appear in the administration consoles device list. Q: When I try to do a manual firmware update on the access device, why does it not connect to the host PC and download the firmware? A: This condition occurs when the host and access devices are on independent subnets. An access device can run in this mode, but it can only download firmware updates when it is on the same subnet as the host PC. Q: When I start my access device, why does it not automatically update its firmware from the host PC like my other access devices do? A: This condition occurs when the host and access devices are on independent subnets. The access device can run in this mode, but it can only download firmware updates when it is on the same subnet as the host PC. Q: I can't download any vSpace Server software updates. A: Make sure that the software is registered and the correct TCP/IP ports are open (see Product Registration section). Page 44 of 78
Q: Why does a warning message appear when I install the vSpace Server software? A: Windows provides a firewall that displays a security warning message when a new network port is used (see below). If you click the Keep Blocking button, you will not be able to find NComputing servers. If you select the Unlock button, the port will be open unless you block it manually. If you select the Ask Me Later button, the port will be open temporarily and the security message will continue to appear whenever the port is accessed. Q: Can the product support 100Mbps or 1Gbps? A: The M300 will accept a 1Gbps connection, but the device itself does not benefit from bandwidth which exceeds its average usage (typically under 10 Mbps) Q: What is transcoding? A: Transcoding is the process of converting media formats from one type to another. This is a common technique used when wanting to optimize video for a given player or device. For instance, you may transcode some video to play on a mobile phone. vSpace Server has an efficient transcoding engine that converts video into a stream that can be locally decoded and displayed on the M300 device in real time, completely transparent to the end user. Q: If a customer wants to publish video content optimized for the M300, what format is best? A: Original content up to standard DVD resolution (D1 - 720x480) will have the best playback experience. Content may be encoded in many codecs, but if being distributed over the web, high compression H.264 or MPEG4 delivers small file sizes, but if size is not an issue, lower compression formats such as MPEG2 require less processing on the server. Please create a test clip in one of the supported formats mentioned in the Multimedia section and test it on your intended video player. Q: The accelerated multimedia feature of the M300 sounds like simple multimedia redirection. How is this different? A: Multimedia redirection found in terminal server products from Microsoft or Citrix simply send the entire media file over the network to be played by the client. This means that the client must have a full media player software stack and the necessary codecs to decode those files. This means that to achieve the same quality of video as the M300, a thin client must be 2-3X more expensive and require painful management of the local software stack to constantly ensure that codecs are loaded. Typically, this means the device needs to be similar to a full PC. Q: Am I required to connect both the USB and Ethernet cables from each of the smaller access devices to the larger device? A: If you require USB 2.0 functionality you will need to connect a USB A/B cable between the small devices and the large device as shown in the M300 Device Setup section of this guide. The small devices can support USB 1.1 connections (a standard that most USB keyboards and mice are compatible with) without this additional connection.
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NComputing vSpace Server Management Console Guide
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1.0 Getting Started

Before beginning, make sure youve downloaded and installed the latest version of vSpace for your selected operating system. For the purpose of this document we will be using vSpace 6 in conjunction with the L300 and M300 access devices. Older versions of vSpace may contain variations in console layout and features, but many of the same concepts and terms will apply. While certain examples given herein highlight the L-series specifically, it should be noted that the L-series and M-series share nearly identical configuration options.
1.1 Installing vSpace

Begin by going to www.ncomputing.com/softwaredownload and downloading the latest version of vSpace. Once the download is complete, launch the vSpace installer and proceed through the guided install process. Be sure to reboot your host once the installation process is complete.
1.2 Registering vSpace

Once vSpace is installed, register the host software by right-clicking on the NComputing icon in your system tray and selecting vSpace Registration, as shown in the image to the right. This will launch the Registration Utility and you will be guided through the remainder of the registration process.
1.3 Connecting Your Devices

vSpace is now ready to accept connections from L and M-series devices. Keep in mind that, by default, your devices will automatically look for vSpace hosts on their designated subnet. You can alter this behavior from the devices themselves or from within the NC Console (6.4 Connections Tab) at any time. Depending on your selected operating system, further configuration steps may be required for the OS itself (such as adjusting Local Policies or User Groups). Be sure to review our general deployment checklist to ensure that your environment is properly configured to facilitate device sessions. http://www.ncomputing.com/kb/NComputing-L-series-Deployment-Checklist_309.html Once they have connected and received a session, you should register and update your device firmware (6.1 L-seriesUpdate Tab) as soon as possible. Page 47 of 78
2.0 NComputing vSpace

2.1 vSpace Information
Launch the vSpace Management Console by navigating from the Windows Start button to NComputing vSpace, and then click on NC-Console. Once the console launches, left-click on the NComputing vSpace section of the left navigation tree to display information on the current vSpace build installed on your host. The vSpace Information screen provides the following information:
Product Name Build Date Version Copyright Home Page Technical Support NC Console Version Available (L300 / M300) Firmware
The product name of the current NComputing software installed on the host The publish date of the vSpace build currently installed The version number of the vSpace build currently installed vSpace Copyright information The official NComputing website URL The official NComputing Technical Support URL The version number of the vSpace Console currently in use Indicates the current firmware version available for download from this host
Left-click on the + sign next to the NComputing vSpace section of the left navigation tree to display the License Information and System Settings sections. Page 48 of 78
2.2 License Information

Left-click on the License Information section of the left navigation tree to display licensing information for the vSpace software on your host. The License Information screen provides the following information:
License Type Serial Number Maximum Number of Connections Registered Device Session Duration Name, Company, Country, Address, City, State, Zip, Email, Phone Reseller / Dealer Type of Use Client-Specific Licenses
The type of license associated with the current vSpace install The vSpace Server Software Serial Number The maximum number of simultaneous NComputing device sessions allowable under the current license The length of time each registered device is allowed to maintain a session
Contact information and other details provided during registration The Reseller or Dealer indicated during registration The use-case indicated during registration Additional Client Device specific licensing information
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2.3 System Settings - Common

Left-click on the System Settings section of the left navigation tree to display settings that affect the host, as well as devices that connect to it. The Common tab provides the following options and information:
Computer Name System Uptime Main Station Auto Logon Disconnected Session Cleanup Timeout Send Message from NC Tray Policy Start NC Console from NC Tray Page 50 of 78
The system name of the vSpace host Displays the length of time the host has been running without interruption. Reboots and shut-downs will reset this counter. Enabling this feature with a valid user name and password will cause the host to automatically log in to Windows when it boots. Otherwise, a user will need to manually enter a user name and password each time the host starts up. This value determines how long the host will wait before closing a user session after its device disconnects. A larger value provides a longer grace period during which users can re-connect their device without losing progress. This setting controls the NC Message feature, which allows devices to send messages to each other. Full allows users to send messages to all connected devices. Point-to-point restricts messages to a single target device. Disabled turns this functionality off entirely. This setting determines whether the NC Console can be opened from the NC Tray icon in the task bar.
Display Desktop Wallpapers Display Last User Name Ask Users Permission to View Session
Enabling this feature will allow device users to select and display custom Desktop Backgrounds within their Windows sessions. Enabling this feature will auto-populate the user name of the last user to log in when a new user attempts to log in to Windows. Enabling this feature will prompt the target user session for permission if someone attempts to view their session through the NC Console.
2.4 System Settings L-Series/M-Series

The L-Series/M-Series tab provides access to settings that control video streaming, USB support, and remote console support among other features.
The L-series/M-series tab provides the following options and information: Video Streaming Support JPG Compression Ratio USB Support for LSeries/M-series Devices Page 51 of 78 Enables or disables vSpaces proprietary video compression and streaming technology. Increases or decreases the JPG compression ratio used by vSpace. Higher compression means more CPU load, but lower network bandwidth use. Lower compression means lower CPU load, while increasing the amount of data streamed across the network. Enables or disables USB support for L-series and M-series devices.
Register Future Devices in the Background Enable Remote Console on this Server Remote Console Password
Enabling this feature instructs the vSpace host to automatically register and activate L-series and M-series devices that connect in the future. This process will be completed silently in the background and requires no further interaction. Enabling this feature will allow other vSpace hosts to view this hosts settings, as well as information on active sessions and USB port assignment. Sets the desired password for Remote Console access by other hosts. Hosts attempting to connect remotely to this system will be prompted for this password.
2.5 System Settings Performance Profiles

The Performance Profiles tab allows administrators to configure and assign separate performance configurations for varying network environments (such as Wireless, Low, and High Speed networks).
Assign Performance Profiles Advanced
Allows the administrator to choose from a selection of custom performance profiles to be used by specific NComputing products. Provides additional advanced configuration options. (see section 2.6)
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2.6 System Settings Performance Profiles ADVANCED

The Advanced menu allow administrators to create, edit, or delete individual performance profiles. The specific settings and their effects are detailed below.
Administrators can add or remove profiles using the Create Profile and Delete Profile buttons located to the top left of the menu. An existing profile can be selected using the drop down at the top of the Customize Profiles section of the menu. Defaults can be restored using the Restore Defaults button to the right of the menu. Show Desktop Wallpaper Show window contents while dragging Menu animations Use Windows themes Enable the use of desktop wallpapers in user sessions. This can also be set to conform to existing user profile settings (default). Enabling this setting shows full window contents when moving a window on the desktop. Disabling this setting will show only the windows outline while it is moving and can improve the overall performance of the desktop experience. Enabling this setting enables graphical elements within the OS such as window animations. Disabling this option can improve desktop performance. Setting this to Yes enables advanced Windows themes and graphical elements. Disabling this setting can improve desktop performance.
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Cursor Shadow Allow blinking cursor Font smoothing Maximum video frame rate (fps) Video Quality Video streaming support Advanced Graphics Compression (MOJO) Number of video frames to skip between updates Audio sample rate Audio mono sound Audio 8bit sound Maximum size (in bytes) of each network video update Packet queue size for high latency networks
Enables or disables the shadow seen beneath the mouse cursor. (Mouse shadows are not supported) Enables or disables the blinking cursor effect. Enables or disables smoothing which can improve the appearance of fonts in some situations at the cost of increased resource usage. Restricts streaming video frame rate to the value entered. Lower values will reduce network traffic when streaming videos to client sessions. This setting affects the JPEG compression value found in the L-Series/M-Series tab (section 2.4). Lower percentage values will reduce the amount of network traffic being sent to client sessions at the cost of video quality. This setting enables or disables the advanced video streaming capabilities available to L300 and M300 devices. Allows users to have more than one window open and streaming video at a time per session. Note that video performance may be better when limited to a single stream at a time. This value affects the rate at which the session image is updated. Larger values reduce network traffic but create a larger delay between updates. Sets the audio sample rate to be used by sessions. Sets the session to use mono sound. Sets the session to use 8-bit sound.
Restricts the size of network video updates. Best left at 0 (default value).
Increasing this setting can provide a smoother streaming experience in highlatency networks.
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3.0 Profiles
Left-click on the Profiles section of the left navigation tree to display information on device profiles that have been saved for future use. You can edit or delete these profiles by right-clicking on them in the profile list on the right side of the console.
Profiles can be pulled from existing devices and then pushed to entire groups of devices to simplify the process of configuring several devices at a time. See 6.11 Configuration Profiles for more information on pushing and pulling profiles.
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4.0 USB Assignment

Left-click on the USB Assignment section of the left navigation tree to display information on USB controllers available to the host. From this interface, you can assign individual USB ports to specific user sessions. By default, most USB ports on the host and the peripherals attached to them are visible and available for use by any user (provided the peripherals themselves are multi-user aware).
It is important to select USB ports that are not currently in use. Ports not in use are identified by the text No device connected. If you select a USB port in use, you might accidently disable or restrict one of the ports servicing the hosts keyboard, mouse or other USB peripheral. Once you have selected an open USB port, the following settings on the right side of the console will display:
Available to All Stations Available on Host Assigned to Following Devices:
This setting is enabled by default, and allows all devices to see a given USB port and access devices connected to it if those devices support multi-user environments. This setting must be disabled to enable the other two options. Restricts the port to use by the host session only. Allows administrators to decide which user session(s) have access to a given USB port.
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5.0 Sessions
5.1 Session Overview
When one or more devices connects to your vSpace host, the Sessions section of the left navigation tree will be populated with a list of active sessions. Left-click on the Sessions section to display an overview of active sessions on the right side of the console.
Right-click on any of the active sessions listed on the right side of the console to display the following four options. View Session Send Message Disconnect Session Stop Session Select this option to allow you to view the desktop of the selected session. Select this option to broadcast a short text message to the selected session. Disconnects the device from the current session, but leaves the session active for a period of time for ease of reconnection. Logs the user out of the current session.
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5.2 Session Information

In addition to the session summary, you can expand the Sessions section of the left navigation tree to reveal information about individual sessions. Select these sessions to display additional information on the sessions themselves. The Session Information screen provides the following information:
Session Device Model Activation Status User Name Session Start Time Serial Number Firmware Version Client IP Address Loaded Applications Page 58 of 78
The sessions identifying number The model of device connected to this session The devices activation status, which is dependent on registration The Windows User Name associated with this session The date and time that the session was created The serial number of the device associated with this session The firmware version being used by the device associated with this session The IP address of the device connected to this session The applications currently in use by this session
5.3 Session Controls

A number of controls that provide easy access to some common operations appear at the top of the console. These operations include the ability to remotely view a specific session or to send that session a message.
Refresh Refreshes Device and Session data within the vSpace console. Send Message Sends a private message to the selected session. View* Remotely displays the selected session, providing the same desktop view that the user is currently seeing. Disconnect Disconnects the device from its associated session. Stop Stops the selected session, effectively logging the user out. Registration Opens the Registration dialog box. Help Opens the Ncomputing Support page on an external web browser.
*While using the View function on a session, administrators can right-click on the top bar of the view window to take control of that session.
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6.0 Device Management

6.1 L-series / M-series
The L-series and M-series sections of the console provide all of the tools and options needed to configure and maintain your devices, as well as important usage information (such as user name and session number). The L and M-series devices share nearly identical configuration options.
Right-click on one or more devices displayed in the L-series or M-series Devices list to display some basic maintenance options. Standard left-click box selection, shift-click and ctrl-click methods allow for the selection of multiple devices at once.
Reset Device Resets the selected device. Refresh Device Information Refreshes all information on the selected device within vSpace. Apply Configuration Profile* Applies a stored Configuration Profile to the selected device(s). Store Configuration Profile* Stores a profile of the selected devices settings for future use. Update Device Firmware Initiates the Firmware Update process on the selected device. Set Device Password Opens the Device Password menu for the selected device.
* See Section 6.11 for more information on storing and applying configuration profiles. Double-click on any device displayed in the L-series Devices list to open the Device Settings menu. This menu contains the following sub menus, which are explained in detail in the pages that follow. (cont. in section 6.3)
Information Basic device information Connections Connection options Server Groups Details on preconfigured Server Groups and their contents Login Options for manual and automatic login Network Network settings and options Password Device password options Update Controls for updating device firmware
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6.2 Device Groups

When dealing with large numbers of devices spread throughout several logical or physical groups (for example, deployments across several office floors or classrooms), it can be advantageous to group these devices within the vSpace console itself. This can be accomplished by right-clicking on the L-series section inside the Devices group within the left navigation tree and selecting Add Group, which opens the Device Group Management interface, as shown below:
From this interface, devices can be added to a group which can be given a name befitting the nature of your deployment. Once created, groups can be selected from the L-series section of the console for easy configuration, as shown below:
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6.3 Information Tab

The Information tab provides basic information on a selected device, including its network address and serial number. This tab also allows you to rename the device to facilitate identification.
Device Name Device ID Serial Number MAC Address IP Address Firmware Version Schema ID Page 62 of 78
Displays the designated device name. This can be edited as desired. The Model ID of the selected device (L300s have a Device ID of 300) The serial number of the selected device The MAC address of the selected device The current IP address of the selected device Displays the currently loaded firmware version of the selected device. In this example, the device firmware is out of date, as indicated by the text Please update firmware. Miscellaneous build information (for NComputing internal use only)
6.4 Connections Tab

The Connections tab provides several host configuration options that determine how the device finds and then connects to available hosts. From here, you can set the device to automatically detect available servers, or instruct the device to connect to specific predetermined hosts or groups of hosts.
Autoconnect to Manual connection options Auto-discovered connections IP address or hostname Server group list
Configures the device to automatically connect to a predefined server location or server group. Configures the device so that the user can select a specific host, IP or Server Group each time the device boots. Enable to display all available hosts on the devices subnet. Enable to allow the user to type in a specific IP or host name. Enable to allow the user to select a server group to connect to.
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6.5 Server Groups Tab

The Server Groups tab allows administrators to combine several servers into a group, and then instruct the device to connect only to servers in that group. Exactly which servers are included in a given group and the order in which devices connect to them can be designated and altered within this menu. When the device is setup to autoconnect to a server group, it will connect to the first available server in the list (in the order set in the group). If the first server is not available, the device will then connect to the next server in the group, and so on. This is a key component for using the auto-failover feature of the L300.
UP / DOWN >> Add Group Add Server Remove
Changes the order in which a server within a group will be accessed. Adds a detected server to a server group. Creates a new server group. Adds a new server to an existing server group. Removes the selected server or group.
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6.6 Login Tab

The Login tab provides several configuration choices that determine how the device will behave once it connects to a given host system, including screen resolution and automatic login options. Note that the L-series and M-series Login configuration menus vary slightly as seen below.
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Screen Resolution Vertical Refresh Rate Sleep If Idle For Enable Automatic Login Kiosk Mode Program Folder
Sets the screen resolution and color depth to be used by the device once it connects to a host. Note that for the M-series, all three clients in an M-series kit share the same resolution and color depth settings. Sets the vertical refresh rate (in Hz) to be used by the device. Instructs the device how long to wait before turning off its video signal (thereby allowing the monitor to enter its built-in screen saver mode). Instructs the device to use a specific user name and password when it connects to a host. When enabled, the credentials will be entered automatically, allowing for a swift login. Specify the user credentials in the fields below this option. Instructs the device to immediately launch a specific application on login, instead of providing the standard Windows desktop experience. The name of the executable or object to be launched on startup The path to the file to be executed
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6.7 Network Tab

The Network tab provides standard network configuration options, including a choice between static and dynamic IP acquisition.
Interface Optimize for DHCP Static IP Address
Indicates the devices network interface. Indicates the type of network being used; LAN = Local Area Network. Instructs the device to acquire its network information from a DHCP server. Instructs the device to use specific network settings, which can be specified in the fields below this setting.
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6.8 Password Tab

The Password tab provides the option of setting a password that will restrict future access to device configuration. Use this tab to enable and disable password protection.
No Password for Setup Require Password to Enter Setup
Sets the device to be accessible for configuration by any user. Sets the device to require a password before device settings can be altered. If a password does not currently exist, it can be entered in the fields directly beneath this option.
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6.9 Update Tab

The Update tab is used to check for and install (if available) firmware updates for the device. This tab allows you to select from several different update methods, and can be set to draw firmware updates from inside your network, or from an external FTP location.
Automatic Update Search and Update from LAN
Enable this option to instruct the device to automatically check for newer firmware that is available on the servers it can see during startup. If found, it will then download and install this firmware automatically. This option instructs the device to search for updated firmware within the local area network it resides in. This option instructs the device to search for updated firmware at a specific FTP location. Enter the full path of a specific firmware file to force the device to use that specific file (which allows for downgrading if needed). Enter the path of a folder that contains multiple firmware versions and a firmware index file to instruct the device to use the most recent firmware version available, according to the index file. For more information on firmware updates via FTP, visit http://www.ncomputing.com/kb/Using-FTP-to-update-L300-Firmware_308.html
Search and Update from FTP Server
FTP Server Credentials Page 69 of 78
These fields allow you to enter the URL, user name and password for the FTP server you wish to use (if required).
6.10 Search Settings and Columns

The Search Settings and Columns features in the upper-right side of the L and M-series sections provide additional tools for locating, sorting and displaying device information.
The L/M-series Device Search Settings dialog box provides administrators with the ability to locate devices anywhere on the network (provided that the connections in question are allowed by the networks routing rules), as well as the ability to search specific IP ranges, while ignoring others. The dialog box contains the following options: Broadcast Search Multicast Search Search by Range of IP Addresses IP Address Range Searches for devices on the same subnet as the host using UDP broadcast. Uses the network Multicast functionality of certain high-end routers and switches to more efficiently discover devices. (Must be supported by network hardware.) Searches for devices within a specified IP range. Provides the necessary fields to specify what range of IP addresses you wish to search within (only applies to Search by Range of IP Addresses setting).
The Select L/M-series Device List Columns dialog box provides an extensive list of device details that can be toggled on or off as desired to create a custom display within the L/M-series device list. These choices affect which columns are displayed in the L/M-series Devices field to the right of the vSpace management console. Page 70 of 78
6.11 Configuration Profiles

As of vSpace version L-6.5.1., the NComputing vSpace Console includes the ability to save L-series device settings and apply those settings to other L-series devices across the network. While administrators retain the option to fine-tune devices on an individual basis, the Profile Management feature adds the ability to design and then deploy pre-selected configuration profiles to groups of devices in one step.
6.12 Creating Profiles

Profiles can be created by right-clicking on a device in the L/M-series Devices list and selecting the Store Configuration Profile option from the pop-up menu that displays, as shown below:
After choosing to store the selected profile, a confirmation will appear. Select Yes from the confirmation dialog box to store the profile in the Profiles section of the vSpace Management Console. The Management Console can store multiple profiles, and you can edit or remove them at any time.
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6.13 Editing Profiles

Once a profile is created, administrators can edit the profile in the same way they would apply changes to the settings of an individual device. To do this, select Profiles from the left navigation tree within the Management Console, and then right-click on a profile, as shown below:
Once you have selected a profile to edit, you will be presented with a multi-tabbed configuration menu that closely resembles the device configuration menu. This menu allows you to rename the selected profile, as well as alter Connection, Server Group, Login, Password and Firmware Update settings, as shown below:
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6.14 Applying Profiles

To apply a saved profile to other devices, select one or more L/M-series devices within the L or M-series Device list and then right-click on any of the selected devices. From the pop-up menu that displays, select Apply Configuration Profile, as shown below:
After confirming the action, the Management Console will begin updating the selected devices. This process may take a few moments, depending on the number of devices affected by the update. Once the process is complete, the affected device(s) will reboot automatically. Keep in mind that L and M-series device profiles are not cross compatible due in part to the fact that Mseries stores information for three separate devices/users per kit as compared to the L-series single device/user. For this reason Profiles must be created for and applied to M and L-series devices separately.
NOTE: If a device has a password applied to it, you will be prompted to enter the password when attempting to apply a profile to that device.
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7.0 Remote vSpace Servers

The Remote vSpace Servers section of the console allows administrators with multiple host systems on a given network to view and manage multiple hosts from one location. Additional features include the ability to view a given remote servers active sessions and USB port assignments.
When one or more vSpace hosts have been configured for Remote Console support, they appear under the Remote vSpace Servers section of the vSpace consoles left navigation tree. Select this section of the navigation tree to display available hosts to the right of the console; click the + sign to expand the navigation tree and display the individual servers as sub groups. Click on the + sign next to each server to display all available remote settings and configuration menus.
7.1 Enabling Remote Console Support

To allow a given host to be accessed remotely by other hosts, enable the Remote Console Support feature in the System Settings menu under the L-series tab (2.3 System Settings). To do this, select the Enable remote console on this server checkbox and enter a password, as shown in the image below:
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7.2 Remote Console Features

While many of the host management features can be accessed remotely, there are some differences between what can be accessed remotely (from a different vSpace host on the same or different subnet) and what can be accessed locally (from the Management Console running on the host to which devices are connected). Below is a feature matrix demonstrating some of these differences.
Available Locally
Available Remotely Available Remotely (same subnet) (cross subnet)
System Settings USB Assignment Connected Sessions Device Settings
View Edit View Edit View Edit View Edit
While keeping the limitations listed above in mind, features available through the remote console function in much the same way they would locally. Below is a brief overview of each subsection available for each remote server.
Server and Licensing Information System Settings USB Assignment
Click on the server name within the left navigation tree to display a mix of vSpace and Licensing information for that server (as described in sections 2.1 and 2.2 of this guide). Provides a selection of host configuration options (as described in section 2.3 of this guide). Provides details on USB devices connected to the host and their current device access settings (as described in section 4.0 of this guide). Displays a list of currently active sessions on the selected host. Unlike the local Sessions list, you cannot directly interact with sessions viewed through the Remote Servers section of the vSpace console.
Sessions
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8.0 Common Tasks

This section provides some examples of frequently-encountered administrative tasks that utilize many of the features outlined in the previous sections.
8.1 Helpdesk Tasks - Remote Viewing and Controlling a Device Session

For this example, well simulate remotely viewing and then controlling an active vSpace session. These actions will demonstrate the following vSpace console features: Locating sessions by windows login credentials Viewing a session remotely Controlling a session remotely
The Scenario: A device user is having trouble and has called their office helpdesk service to assist them. The nature of the issue suggests that the easiest solution may be to have a technician take over their session remotely and perform a few troubleshooting tasks. In this scenario, the user doesnt know what their device name is but provides the Windows Login Name that they used to log in to Windows. Theyve connected to the Sales1 server, which is one of many virtual machines hosted within the office. Step 1 Open the vSpace Management Console: The technician logs into the Sales1 server (using the virtual machines console application, such as VMWares vSphere Client). Once logged into the server, the technician launches the NComputing vSpace Management Console. (If this host were on a bare metal system, they could just as easily have opened an RDP session or, if the host were located in their part of the office, they could simply go to the host itself and log in to the host using an admin account.) Step 2 Determine which session is being used by the device in question: Under the L-series section of the vSpace console, the technician would then locate the device by searching for the Windows Login Name provided under the User Name column of the L-series device list (outlined in 6.1 L-series of this guide). Click at the top of any column to allow them to sort by this column to quickly find the user in question. In this scenario, well assume it was Session 2. Step 3 Use the Session Controls to perform the desired helpdesk tasks: The technician would then open the Sessions section of the console (5.1 Session Overview and 5.2 Session Information) and left-click on Session 2 in the left navigation tree, revealing several session control options (5.3 Session Controls) along the top of the screen. These controls allow them to remotely view and then control the desired user session.
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8.2 Maintenance Tasks - Performing a Firmware Update on an Active Device

In this example, we will simulate performing a firmware update on a device that is currently in use. To do this we need to give the current user advanced notice of the impending update before proceeding. This demonstrates the use of the following vSpace console features: Locate devices by active session ID Send a message to an active session via the console Perform a remote firmware update on multiple devices simultaneously
The Scenario: As the work day winds down in a small office environment, the administrator gets ready to perform firmware updates on L-series devices throughout the building. All of the users have left for the day, with the exception of one. The administrator needs to make sure that the user is aware of the impending device update and restart before proceeding and decides to use the vSpace Management Console to accomplish this task. Step 1 Locate the active session and its associated device. The administrator locates the active session using the Sessions section of the Management Console (5.1 Session Overview of this guide). If there were more than one user still active, they would all be visible in this list. Step 2 Send a message to the active session warning of the impending update. By selecting the active session(s) found in the Sessions list and using the Send Message button (5.3 Session Controls of this guide), the administrator is able to send a text alert to the remaining user warning the user of the impending firmware update and forced device restart. This gives the user enough time to save their work and log out. Step 3 Perform a remote firmware update on all selected devices. Once the remaining user has closed out their session, the administrator is free to select all of the devices in need of a firmware update in the L-series Devices list and perform a firmware update via the rightclick menu (6.1 L-series of this guide).
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8.3 Deployment Tasks Installing and Configuring a new Computer Lab

For this example, we will go through the steps of initially deploying a series of devices, verifying their connectivity and performing some initial configuration tasks. These actions demonstrate the use of the following vSpace console features: Performing a firmware update on multiple devices simultaneously Storing and applying a device profile to multiple devices simultaneously
The Scenario: A school is adding a lab with an additional 20-devices to their existing NComputing deployment. To expedite the deployment process, they will perform as many tasks as they can from the host rather than configuring individual devices. Step 1 Connect and Configure the First Device After creating a host system with sufficient hardware resources for the intended user load, and completing the vSpace installation and registration process outlined in 1.1 Installing vSpace and 1.2 Registering vSpace of this guide, the administrator connects the first device to the host created for this lab. This device will serve as the template for the rest of the devices in the lab. Once connected, the administrator locates the device from the host under the L-series Device list (6.1 Lseries of this guide). The administrator right-clicks on the device and then selects Update Device Firmware to initiate a firmware update on the selected device. Once that process is complete and the device reboots, the administrator can double-click on the device and configure it as desired (6.3 Information Tab through 6.9 Update Tab of this guide). Step 2 Store the First Devices Configuration Profile After completing the configuration process on the selected device, the administrator can then right-click on the device in the L-series Devices list of the console and select Store Configuration Profile (6.12 Creating Profiles of this guide) to save this configuration for use on the rest of the devices in the lab. Step 3 Connect and Configure the Remaining Devices It is now time to connect the remaining devices. Once the devices are connected, the administrator can perform a firmware update on all of them simultaneously by selecting the group and initiating a firmware update as outlined in Step 3. Once the devices have completed their firmware update, the administrator can then apply the first devices Configuration Profile to the remaining group in one step by again right-clicking on the group and selecting Apply Configuration Profile (as described in 6.14 Applying Profiles of this guide).
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(EMC Registration) KCC-REM-NCC-M300 () : Network virtual desktop (M300) : KCC-REM-NCC-M300 : / : /

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Recommended Host Hardware Configuration (M300)

Number of Users1 1-10

Memory (32-bit OS) Memory (64-bit OS)

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vSpace Server software installation

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User Account Creation

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Updating the vSpace Server Software

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Windows Configuration Notes

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Client Access License (CAL) Installation

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M300 Device Setup

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Additional Hardware Requirements

Mounting the M300 to a monitor

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Using Your M-series Access Device

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Device Setup - The Connection Settings Tab

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Device Setup - The Manage Groups Tab

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Device Setup - The Password Tab

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Returning to the Server Selection Screen