COMPANY PROFILE

INTRODUCTION

Review of Literature

Objective of The Study

Scope of The Study

Research Methodology

Limitation

DATA ANALYSIS AND

INTERPRETATION

FINDINGS

Future Plan

RECOMMENDATIONS

Conclusion

Bibliography

BIBLIOGRAPHY
Books
HDFC Bank Ltd.s prospectus, publications etc.
Varshney P.N.,(2006), Banking Law and Practice; Sultan Chand and Sons.
Saxena G.S., (2008), Legal Aspects of Banking Operations, Sultan Chand and
Sons.

Web Sites
htpp://www.google.com
http:// www.hdfcbank.com
http:// www.hdfc.com
http://www.rbi.com

Annexure

Questionnaire

Personal Detail:-

Name: ...
Occupation:
Mobile / Phone No:
Address:.

Family background of the customer

a) How many members do you have in your family? _ _ _ _ _
b) How many of them are earning? _ _ _ _ _
1) What type of account do you have in HDFC bank?
a) Savings account

b) Current account

c) Both Savings and Current d) other (please specify) _ _ _ _ _

2) Since how long you are having account with our bank?
a) 0 1 year

b) 1 2 years

c) 2 3 years

d) 3 years and above

3) How many accounts you and your family have in HDFC bank?
a) 1 account

b) 2 accounts

c) 2 4 accounts

d) 4 and above accounts

4) How many HDFC products do you hold?

a) 1 product

b) 2 products

c)

d) 4 and above products

3 products

5) Have you made any type of investment with HDFC Bank?

a) Yes

b) No

If yes than in
Fixed deposit
a) Yes
Life insurance
a) Yes
mutual fund
a) Yes
other please specify_ _ _ _ _ _ _ _ _ _

b) No
b) No
b) No

6) Do you hold any type of credit card?

a) Yes

b) No

7) Have you taken any type of loan from HDFC bank?

a) Yes

b) No

8) Tick mark on services you are currently using from HDFC bank?
a) Debit Card

b) Credit Card

c) Net banking

d) Phone banking

e) Insta Alert

f)

NEFT

9) Why you have preferred this particular bank for opening an account?
(You may tick multiple)
a) Due to brand name
c) Less documentation
e) Near to your place

b) Due to existing account holder

d) Less processing time
f) For features and benefits

10) Please rate the following relationship efforts of HDFC Bank

(1: Excellent, 2: Good, 3: Average, 4: Poor, 5: Very poor)
Query handling by officials. _______________
Information about new service_______________
Promptness in service
Priority in service

_______________
________________

11) What is your level of satisfaction with HDFC Bank?

a) Fully Satisfied
c) Somewhat Satisfied

b) Satisfied
d) Not satisfied at all

12) Any suggestions or recommendations to HDFC bank?

Introduction

Review of Literature

Objective

Scope of the Study

Research Methodology

Limit
ation

Data Analysis
&
Interpretation

FINDING

RECOMMENDATIONS

Conclusion

BIBLIOGRAPHY

BIBLIOGRAPHY
Books
HDFC Bank Ltd.s prospectus, publications etc.
Varshney P.N.,(2006), Banking Law and Practice; Sultan Chand and Sons.
Saxena G.S., (2008), Legal Aspects of Banking Operations, Sultan Chand and
Sons.

Web Sites
htpp://www.google.com
http:// www.Yesbank.com
http:// www.wekipedia.com
http://www.rbi.com

Annexure

Questionnaire
Customer Feedback Form
Name of Customer
....................................
.
Address
..
A/C No......Age.SexContact
no..

1. Do you have any bank account?

Yes

No

2. If yes, than in which bank you have done your transaction?

SBI

Yes bank

ICICI

PNB

AXIS

Others ____________

3. Which type of account you have?

SAVING A/C

CURRENT A/C

FIXED

DEPOSIT A/C
4. Why you choose Yes Bank?
Customer service

Brand name

interest

5. Do you satisfied with the interest provided by your bank?

Yes

No

others

6. Which bank provided better interest rate?

SBI

PNB

Yes Bank

ICICI

Other

7. Are you interested to sift the account to other bank?

Shift
8.

Doesnt shift

Are you satisfied with the service provided by Yes Bank?

Satisfied

9.

Not satisfied

How you rate the insurance product of Yes Bank?

Excellent

Very good

Good

Average

Poor

10. Which product of Yes bank would you like?

SA

CA
Other

LA

Insurance

Introduction

Review of Literature

Objective of The Study

Scope of the Study

Research Methodology

Limitation

Data Analysis &

Interpretation

RECOMMENDATIONS
AND
FINDING

Conclusion

BIBLIOGRAPHY

BIBLIOGRAPHY:-

BOOKS
Chhabra. T.N.. Marketing ManagementDhanpati Rai & Co. pvt.
Gupta. C.B.. Marketing Management Sultan chand & Sons
Rao,V S P, Marketing Management Text and Cases
WEB SITES
http://www.sbi.in
http://www.realtimes.com
http://www.texas400.com
http://publib.boulder.ibm.com

Annexure

Questionnaire

Name - _____________________________________

Occupation-__________________________________

Contact Detail -_______________________________

Q. On which bank you depend for your regular transaction?

a)
b)
c)
d)

SBI
ICICI Bank
HDFC Bank
Other Bank, Specify (_____________)

Q. Are you aware of products & services provided by SBI?

a) YES
b) NO

Q. If yes are you aware of the advance products (Loan segments) of SBI?
a) YES
b) NO

Q. Which bank you prefer for taking loans?

a)
b)
c)
d)

SBI
ICICI Bank
HDFC Bank
Other Bank, Specify (_____________)

Q. If you prefer SBI for taking loan than what influence you to take Loan from
SBI?
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
_____________________________.
Q. Which loan product of SBI you have used?
a)
b)
c)
d)
e)

Home Loan
Education Loan
Car Loan
Personal Loan
Other Loans, Specify ( ______________ )

Q. What do you feel about the services providing by SBI in advance product?
a) Bad
b) Satisfactory
c) Good
d) Excellent

Q. Which features you like most in Loan segments of SBI?

a) Less paper work
b) Attractive interest rate
c) Transparency
d) Simple & fast processing
e) Flexibility to choose an EMI base loan or an overdraft
f) Longer tenure lone for ease of repayment
g) Specially design product for self employed
h) Any other feature, specify ( _____________ )

Q. Any suggestion you want to give for the betterment of SBI advance product.
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
___________________________________

Company Profile

Introduction

Review of Literature

Financial Account of Bank of

Baroda

Objective

Scope of The Study

Research Methodology

Limitation

Data Analysis & Interpretation

Conclusions

Finding

SUGGESTIONS

BIBLIOGRAPHY

BIBLIOGRAPHY

BOOKS
Misra M.N,(2008), Principles and Practices of Insurance. chand and
Co.
Gupta. C.B.. Human Resource Management Sultan chand & Sons
Rao,V S P, Human Resource Management Text and Cases

WEB SITES
http://www.bankofbaroda.in

http://www.irda.com

http://www.insurancepublic.com

www.infosystems.com

Annexure

ANNEXURE
Delhi Institute of Rural Development
QUESTIONNAIRE
ON
Study About Insurance Sector in Bank of Baroda
NAME-_________________________________
GENDER-_______________________________
PROFFESSION-___________________________
DESIGNATION-___________________________
AGE-_____________________
1.Do know about the insurance ?
a) yes

b) no

2.Are you aware about the insurance policy provide by the bank?
a) yes b) no

3.If yes then which life insurance or general insurance you are using ?

4.From how long you are using life insurance of that company?
a)2 years b)5years c)10 years d)above 10 years

5.what is time interval of your premium payment ?

a)monthly b)quarterly c)annually d)half yearly
6.Are you aware about the insurance of policy of bank of baroda?
a) yes b)no

7.If yes then which insurance policy you are using ?

a) Indiafirst line insurance b) NICL (general insurance)

8.Which features do you like or dislike of that product?

__________________________________________________________________
__________________________________________________________________
_______________________

9. Have you taken insurance for your children and family?

a) yes b)no

10. .Do you face any problem at the time of renewal of your account in bank
of baroda ?
a)yes b) no

11.Why life insurance is so important for you?

12.What are the problem do you face in bank of baroda (in terms of
insurance) if any please specify?

13.Do you want to gave any suggestion to bank of baroda in respect of service
provide in insurance?