An ISO 9001 & SEI CMM Level 5 Company @ Copyright ITCINFOTECH INDIA LIMITED

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Internal Tools & Practices
Quality Certification Program
Section 1.3 : General Awareness Session
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An ISO 9001 & SEI CMM Level 5 Company @ Copyright ITCINFOTECH INDIA LIMITED
Table of Contents
Objectives
List of Organizational Tools used by all
Elements of e-QMS
Brief on Quality Management System
Generic Utility of OnePOINT
Data Collection through QPM Workbooks
List of Practices in the Organization
Understanding Methodologies / Practices
Brief on ERP & SAP
Further Information
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An ISO 9001 & SEI CMM Level 5 Company @ Copyright ITCINFOTECH INDIA LIMITED
Objectives
To familiarize with the tools used in the
organization by all employees and not group or
practice specific
Its utility and benefits
An overview of the various practices adopted by
the organization
A brief on SAP Practice
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An ISO 9001 & SEI CMM Level 5 Company @ Copyright ITCINFOTECH INDIA LIMITED
List of Common Internal Tools @
I3L
e-QMS : An online Quality Management System
accessible to all employees of the organization to follow the
standards, procedures, and guidelines.
OnePOINT : An ERP System provided to all to enable to
access the OP application through internet, to enter
transactions like Timesheet, Leave requests & approvals,
Expense claims, Medical claims & approvals, also to
generate reports based on the permissions assigned.
QPM Workbook : An excel based tool to capture
metrics data for all type of projects (development,
maintenance, testing).
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An ISO 9001 & SEI CMM Level 5 Company @ Copyright ITCINFOTECH INDIA LIMITED
How to access e-QMS?
e-QMS Link
Log on to the intranet Caf Express.
Use respective User id and password.
Click on Q icon to access QMS.
The e-QMS main page displays
Quality Policy, Mission and Vision
Statement.
The top header row lists the
relevant sections.
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An ISO 9001 & SEI CMM Level 5 Company @ Copyright ITCINFOTECH INDIA LIMITED
Elements of e-QMS
Quality Policy
Objectives Manual
Our Quality Policy Our Quality Policy
Quality Objectives Quality Objectives
(Defined for All (Defined for All
Levels in the Organization) Levels in the Organization)
Quality Manual Quality Manual
(Synopsis of the QMS) (Synopsis of the QMS)
Setting Policy and Objectives Is
Carried Out by Top Management Top Management
Objectives Are Generally Based Based
on the Quality Policy on the Quality Policy and the
Strategic Requirements of the
Organization
Objectives Are Measurable Measurable
Objectives Are Used in the
Approach to Continual Improvement Continual Improvement
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An ISO 9001 & SEI CMM Level 5 Company @ Copyright ITCINFOTECH INDIA LIMITED
Quality Management System
The Quality Group is only the CUSTODIAN of the QMS and the Organization is the
OWNER
Quality Policy
Quality Manual
Department Manual
Quality Records & Checklists
Standards & Guidelines
Procedure Manual
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An ISO 9001 & SEI CMM Level 5 Company @ Copyright ITCINFOTECH INDIA LIMITED
E - Entry criteria which must be satisfied before a set of tasks can be performed in
that process.
T - The set of tasks to be performed.
V - Verification & Validation process to ensure that right tasks were performed. If an
activity fails in the Validation Check, either corrective action is taken or a rework is
ordered.
X - Stands for the Exit criteria or the outputs of the tasks.
Entry Entry
Criteria Criteria
Exit Exit
Criteria Criteria
Tasks Tasks
Input Input Output Output
Validation & Validation &
Verification Verification
Quality Management System
Every process definition in the QMS follows an ETVX Model.
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An ISO 9001 & SEI CMM Level 5 Company @ Copyright ITCINFOTECH INDIA LIMITED
e-QMS Home Page
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An ISO 9001 & SEI CMM Level 5 Company @ Copyright ITCINFOTECH INDIA LIMITED
e-QMS Delivery Management
Processes
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An ISO 9001 & SEI CMM Level 5 Company @ Copyright ITCINFOTECH INDIA LIMITED
e-QMS Engineering Processes
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An ISO 9001 & SEI CMM Level 5 Company @ Copyright ITCINFOTECH INDIA LIMITED
e-QMS Support Function Processes
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An ISO 9001 & SEI CMM Level 5 Company @ Copyright ITCINFOTECH INDIA LIMITED
e-QMS Support Function Processes
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An ISO 9001 & SEI CMM Level 5 Company @ Copyright ITCINFOTECH INDIA LIMITED
How to access OnePOINT?
OnePoint Link
Log on to the intranet Caf Express
Use respective User id and password
Click on OnePoint link
Enter OPID and password
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An ISO 9001 & SEI CMM Level 5 Company @ Copyright ITCINFOTECH INDIA LIMITED
OnePOINT Home Page
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An ISO 9001 & SEI CMM Level 5 Company @ Copyright ITCINFOTECH INDIA LIMITED
OnePOINT HCM Module
In OnePoint HCM module is for
Employee Information, Claiming
Leave and other employee related
data.
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An ISO 9001 & SEI CMM Level 5 Company @ Copyright ITCINFOTECH INDIA LIMITED
OnePOINT FSCM Module
In OnePoint, Finance module is
used for Claiming Expenses,
Creating Projects, Viewing
project/department related reports.
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An ISO 9001 & SEI CMM Level 5 Company @ Copyright ITCINFOTECH INDIA LIMITED
Time Sheet through OnePOINT
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An ISO 9001 & SEI CMM Level 5 Company @ Copyright ITCINFOTECH INDIA LIMITED
How to access QPM Workbooks?
QMS url
Log on to the intranet Caf Express
Use respective User id and password
Click on Q icon
Select option Org level
processes from left panel of e-
QMS
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An ISO 9001 & SEI CMM Level 5 Company @ Copyright ITCINFOTECH INDIA LIMITED
Data Collection through QPM
Workbooks
Metrics data is collected by respective project
representative in the Template for QPM Workbook at a
defined frequency.
Template for various type of projects (e.g Full Lifecycle, Part
Lifecycle, Testing & Maintenance) have specific QPM
Workbook templates.
The Project Manager reviews the metrics data collected in
the QPM Workbook with respect to its accuracy and meeting
the project goals.
Any deviations from the quality goals are explained with
reasons in the QPM Workbook.
Project Manager takes appropriate corrective and preventive
actions, which is monitored to closure.
QPM Workbook is sent to the QC for review, sanity check
and analysis of the metrics and project goals.
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An ISO 9001 & SEI CMM Level 5 Company @ Copyright ITCINFOTECH INDIA LIMITED
Links to QPM Workbooks
QPM Workbook for Full Life cycle Projects :
http://10.6.13.180/eqms/Docs/QPM Workbook_FullLifeCycle
Template V1 3.xls;
QPM Workbook for Part Life cycle Projects :
http://10.6.13.180/eqms/Docs/QPM%20Workbook%20Part%20Life
%20Cycle_V1%202.xls;
QPM Workbook for Application Maintenance Support Projects :
http://10.6.13.180/eqms/Docs/QPM%20Workbook%20AMS%20Proj
ect%20D1.0.xls;
QPM Workbook for Testing Projects :
http://10.6.13.180/eqms/Docs/QPM%20Workbook%20Testing%20P
roject_V1.2.xls.
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An ISO 9001 & SEI CMM Level 5 Company @ Copyright ITCINFOTECH INDIA LIMITED
List of Practices at I3L
LOTUS DOMINO: The core services include:
Email server (supporting Lotus Notes, POP3, IMAP, web browser
and Outlook clients and SMTP support)
Applications server (the Lotus Notes client provides the runtime)
Web server (Lotus Notes data or other surfaced via a web browser)
Database server (Notes Storage Facility)
Directory server (LDAP)
Add-ins to the Lotus Domino server can provide the
following:
Data integration (LEI)
Instant messaging and Web conferencing (IBM Sametime)
Document management (Domino Document Manager)
Collaboration space (Domino Quickplace)
Mobile application sijan server (Domino Everyplace)
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An ISO 9001 & SEI CMM Level 5 Company @ Copyright ITCINFOTECH INDIA LIMITED
List of Practices at I3L
SAP :
Enterprise Resource Planning systems (ERPs) integrate (or
attempt to integrate) all data and processes of an organization
into a unified system. SAP is one of them.
JAVA :
A number of computer software products and specifications
from Sun Microsystems (the Java technology) that together
provide a system for developing and deploying cross-platform
applications.
TESTING
Like software development, testing has a distinct life cycle
(TLC). Some of the phases of a typical TLC are Test plan;
Design Test Cases Test data, etc.
PROCESS CONSULTANCY
Consultation provided to external clients on processes aligned
to international standards and models.
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An ISO 9001 & SEI CMM Level 5 Company @ Copyright ITCINFOTECH INDIA LIMITED
Understanding Methodology /
Practices
A methodology is a codified set of practices.
It sometimes may be accompanied by training materials,
worksheets, and diagramming tools.
That may be repeatably carried out to produce software.
Software engineering methodologies span many disciplines:
project management,
analysis,
specification,
design, coding,
testing,
quality assurance.
There are two main stream types of methodologies:
Structured Methodology (Information Engineering, SSADM and
others)
Object Oriented Methodology (OOA/OOD and others).
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An ISO 9001 & SEI CMM Level 5 Company @ Copyright ITCINFOTECH INDIA LIMITED
Example of Methodologies
A few examples of methodologies in software engineering:
Agile Unified Process (AUP)
Constructionist design methodology (CDM)
Dynamic Systems Development Method
Enterprise Unified Process (EUP)
Extreme Programming (XP) since 1999
Information Engineering (IE/IEM)
Object Oriented Design using Prototype Methodology (OODPM)
since 1994
Rational Unified Process (RUP)
Scrum (development)
Structured Systems Analysis and Design Method (SSADM)
Virtual finite state machine (VFSM) since 1990's
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An ISO 9001 & SEI CMM Level 5 Company @ Copyright ITCINFOTECH INDIA LIMITED
Brief on ERP & SAP
Enterprise Resource Planning systems (ERPs) integrate (or
attempt to integrate) all data and processes of an organization into
a unified system. A typical ERP system would use multiple
components of computer software and hardware to achieve the
integration. A key ingredient of most ERP systems is the use of a
unified database to store data for the various system modules.
Systems, Applications & Products (SAP) is the world's largest
business software company and the third-largest independent
software provider in terms of revenues. SAP's products focus on
Enterprise Resource Planning (ERP), which it helped to pioneer.
The company's main product is SAP ERP.
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An ISO 9001 & SEI CMM Level 5 Company @ Copyright ITCINFOTECH INDIA LIMITED
Brief on SAP
SAP Implementation
The SAP implementation process is made up of four main phases,
i.e. the project preparation where a vision of the future-state of the
SAP solution is created, a sizing and blueprinting phase where the
solution stack is created and training is performed, a functional
configuration and development phase and finally a final
preparation phase, when the last tests are performed and cut over
activities completed before the actual go live.
Many of implementations are also done with ASAP(Accelerated
SAP) methodology evolved from best practices in SAP.
The following phases form the SAP implementation process:
1. Project Preparation
2. Business Blueprint
3. Realization
4. Final Preparation & Go Live
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An ISO 9001 & SEI CMM Level 5 Company @ Copyright ITCINFOTECH INDIA LIMITED
SAP Implementation Phases
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An ISO 9001 & SEI CMM Level 5 Company @ Copyright ITCINFOTECH INDIA LIMITED
SAP Components
mySAP ERP2005 ECC6 Core SAP & New Dimensional components
A few examples of SAP new dimensional components are:
mySAP BI - Business Information Warehouse
mySAP CRM - Customer Relationship Management
mySAP KW Knowledge Warehouse
mySAP PLM - Product Lifecycle Management
mySAP SCM - Supply Chain Management
mySAP SEM - Strategic Enterprise Management
mySAP SRM - Supplier Relationship Management
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An ISO 9001 & SEI CMM Level 5 Company @ Copyright ITCINFOTECH INDIA LIMITED
Further Information
For further advanced reading the following sites can be
checked:
e-QMS - http://192.168.36.182/e-qms/default.aspx
QPM Workbook - http://10.6.13.180/eQMS/frames1.aspx
OnePoint -
http://i3lerpweb4.itcinfotech.com:8000/psp/OPPORTAL/?cmd=l
ogin
SAP ERP - http://www.sap.com/solutions/business-
suite/erp/index.epx
For QCP Test
It is an online exam with a duration of 30 mins. for the
mandatory test of 50 Multiple Choice Questions and to qualify,
one should accrue minimum 70 credit points from the overall
test.
All the Best!
An ISO 9001 & SEI CMM Level 5 Company @ Copyright ITCINFOTECH INDIA LIMITED
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Thank You