CHAPTER 5

1. Decreasing family size is an example of a(n) ________ that creates an opportunity for a new or redesigned product.
A. B. C. D. Technological change Political change Sociological and demographic change Economic change

2.

Listing products in descending order of their individual dollar contribution to the firm is called
A. B. C. D. Brainstorming Value analysis Value engineering Product-by-value analysis

3.

A route sheet
A. B. C. D. Is an instruction to make a given quantity of a particular item Shows in schematic form how a product is assembled Lists the operations necessary to produce the component Is a correction or modification of an engineering drawing or bill of materials

4.

An assembly chart is a(n)

A. B. C. D. Exploded view of the product Instruction to make a given quantity of a particular item List of the operations necessary to produce the component Schematic showing how the product is assembled

5.

Self-checkout at a grocery store is an example of

A. B. C. D. Customer participation in service delivery Delayed customization Complete automation Customer participation in service design

6.

Which of the following is characteristic of the maturity phase?

A. B. C. D. Product designs begin to stabilize. Products are "fine-tuned." Competitors are well established. Products are considered for termination.

7.

Modular design
A. Offers flexibility to both production and marketing B. Means that small variations in production do not adversely affect the product C. Is environmentally friendly D. Uses computers to interactively design products

8.

Which of the following is not a concept of green manufacturing?

A. Use lighter components. B. Make products recyclable. C. Make products so that small variations in production do not adversely affect the product. D. Use less harmful ingredients.

9.

Which of the following is an external product development strategy?

A. B. C. D. New internally developed products Enhancements to existing products Migrations of existing products Joint venture

10.

Which of the following is an internal product development strategy?

A. B. C. D. Purchase technology or expertise by acquiring the developer Migration of existing products Joint ventures Alliances

11.

There is a 0.7 probability of experiencing an increase in demand and a 0.3 probability of a decrease. If a company redesigns an existing product, they will gain $400,000 if there is a demand increase and $100,000 if demand falls. If the company designs a new product, they will gain $300,000 if demand increases and $200,000 if demand falls. If the company does nothing, they will not increase revenue at all. Which statement below is best?
A. B. C. D. The company should redesign the existing product. The company should be indifferent about these two alternatives. The company should do nothing. The company should design a new product.

12.

In the service industry, the crucial moment that exemplifies, enhances, or detracts from the customer's expectations is called
A. B. C. D. The state of nature The moment of truth The payoff The critical instant

13.

An umbrella of software programs that may include CAD/CAM, DFMA, product routing, maintenance, and other product concerns is called
A. B. C. D. Product lifecycle management software Enterprise resource management software Material requirements planning software Configuration management software

14.

When a customer places a request for a product or service with a producer

A. B. C. D. A work order is created An assembly chart is created A decision tree is created An engineering change notice is created

15.

Product design may be accomplished more quickly through the use of cross-functional teams that work on various aspects of the design at the same time. This approach is known as
A. B. C. D. The house of quality Simultaneous design Concurrent engineering The "throw it over the wall" approach

CHAPTER 6
16. The U.S. National Quality Award is named after
A. B. C. D. Taguchi Juran Baldrige Deming

17.

Taguchi's quality loss function is based on a

A. B. C. D. Quadratic equation Negative exponential distribution Binomial distribution Linear equation

18.

The Taguchi method includes three major concepts. These include all of the following, except
A. B. C. D. Quality robustness Quality loss function Employee involvement Target-oriented quality

19.

Cause-and-effect diagrams are also known as

A. B. C. D. Process charts Fish-bone charts Pareto charts Target specification graphs

20.

In this chapter, quality is defined as

A. Even though it cannot be defined, you know what it is B. How well a product fits patterns of consumer preferences C. The degree of excellence at an acceptable price and the control of variability at an acceptable cost D. The totality of features and characteristics of a product that bear on its ability to satisfy stated or implied needs A. B. C. D. Pareto charts Queuing models Cause and effect diagrams Process charts

21.

Which of the following is not a common TQM tool?

22.

In which of the four major categories of quality costs would the costs associated with scrap and rework belong?
A. B. C. D. Appraisal Internal failure External Prevention

23.

Which of the TQM tools would be best suited for displaying the number of students majoring in each business discipline?
A. B. C. D. Cause and effect diagram Scatter diagram Histogram Flow chart

24.

Which of the TQM tools would be best suited for determining why your course registration is never correct?
A. B. C. D. Check sheet Cause and effect diagram Pareto chart Flow chart

25.

A device or technique that ensures production of a good unit every time is a

A. B. C. D. Control chart Zero defect Fail-safe Poka-yoke

26.

The ISO 9001:2000 standards are

A. A set of product specifications for all industries B. More widely adopted in the U.S. than in Europe C. Quality management procedures that address leadership, documentation, and record-keeping D. Are known as the Baldrige standards in the U.S.

27.

This quality leader said that quality is free; it is non-quality that is expensive.
A. B. C. D. Armand Feigenbaum W. Edwards Deming Joseph Juran Phil Crosby

CHAPTER 7
28. Low-volume, high-variety production is best suited for which of the following process strategies?
A. B. C. D. Repetitive focus Process focus Mass customization Product focus

29.

High-volume, low-variety production is best suited for which of the following process strategies?
A. B. C. D. Product focus Process focus Repetitive focus Mass customization

30.

A process focus is

A. Organized around products B. Based on the classical assembly line C. A rapid, low-cost production that caters to constantly changing unique customer desires D. A production facility organized around processes

31.

What is the break-even point in units for a firm that has a fixed cost of $300,000 a year, a direct labor cost of $2.00 per unit, a materials cost of $1.50 per unit, and a selling price of $5.00 per unit?
A. B. C. D. 200,000 units 1,500,000 units 150,000 units 100,000 units

32.

Of the four tools used for process analysis and design, which one focuses on the customer interaction?
A. B. C. D. Service blueprinting Time-function mapping Process charts Flow-diagrams

33.

Which of the quadrants in the service process matrix has high labor intensity and high customization?
A. B. C. D. A. B. C. D. Mass service Service factory Service shop Professional service

34.

STEP allows the designer to

Always design an object in a way to minimize the use of labor in assembly Exchange design data with other designers on an international basis Always develop an optimum design Design three-dimensional objects

35.

Which of the following automatically place parts into a warehouse?

A. B. C. D. ASRS FMS CAD AGV

36.

Work in process inventory is highest in

A. B. C. D. A. B. C. D. Mass customization Process focus Repetitive focus Product focus

37.

A large quantity and large variety of products are produced in

Process focus Product focus Mass customization Repetitive focus

38.

The movement of product is measured in hours and days in a _____ type of plant.
A. B. C. D. Product focus Mass customization Repetitive focus Process focus

39.

Scheduling is relatively simple and concerned with establishing a rate of output sufficient to meet sales forecasts in a ______ type of factory.
A. B. C. D. Product focus Process focus Repetitive focus Mass customization

40.

This type of process analysis tool is a schematic of the movement of material, product or people.
A. B. C. D. Flow diagram Process mapping Value stream mapping Process charts

41.

Which of these production technologies is NOT a component of a flexible manufacturing system?

A. B. C. D. Automated storage and retrieval systems Computer aided manufacturing Robots Crossover charting systems

42.

In many applications, human quality inspectors can be replaced effectively by

A. B. C. D. Automated storage and retrieval systems Vision systems RFID tags FMS