MARILYN K.

MACARTHUR
Littleton, Colorado 80127 720-323-4261 marilyn.macarthur@comcast.net

PROPERTY APARTMENT COMMUNITYMANAGER Property management and operations director with demonstrated expertise in driving successful residential community properties and projects. Budget development and allocation specialist who tracks expenditures and ensures regulatory and company compliance. Collection authority who reduces outstanding accounts and improves net operating income through occupancy and resident satisfaction. Administrative and operational manager proficient in maintaining accurate records and scheduling maintenance teams. Relationship leader skilled at working with residents to create a positive resident experience. Staff overseer who creates positive work environments and handles all staffing functions. AREAS OF EXPERTISE Property Management: Residential apartments ranging from 60 to 440 units, 411 units with mixed-use, conventional, tax credit, Section 8. Budget Development/Financial Oversight: Budget process, operating budgets, improvements, budget monitoring, expense tracking, reporting & analysis, rent collection. Project Management: improvements. Renovations, residential redesigns, new construction, capital capital

Personal Management: Team leadership, staff supervision, interviews, hiring employees, new hire training, evaluation, coaching, mentoring. Customer Service: Resident retention, resident relations, residential services.

PROFESSIONAL SYNOPSIS BEACON HILL REALTY & MANAGEMENT, DENVER, Colorado 2012-2013

Private, locally owned company providing third-party management of residential communities.

Community Manager/Conventional Property Management Operations Directing on-site operations for a conventional mid-rise community. Managing all leasing activity, from showing apartments to approving lease applications. Collecting and posting of rents, deposits, and fees. Maintaining resident ledgers and provided resident notices. Processing invoices and maintaining budget controls. Creating resident retention initiatives to drive occupancy rates. Oversee resolution of service issues, complaints, and renewal requests. Compiling management reports weekly, monthly, quarterly, and annually. Selected Highlights: Increased property revenue through increased occupancy; reduction of concessions; and expense control. Increased resident satisfaction. Exceeded NOI during my tenure.

AMERICAN BAPTIST HOMES, DENVER, Colorado

2012

National company providing third-party management of Section 8, Assisted Living and Long-Term Care communities.

Assistant Property Manager/Community Resident Relations Assisted in the daily activities of a Section 8 with tax credit overlay mid-rise community. Managed all leasing activity including showing apartments, approving lease applications, maintaining the waitlist, and processing Section 8 and tax credit certification documents. Collected and posted rents, deposits, and fees. Maintained resident ledgers and processed HAP request.

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Selected Highlights: When I arrived re-certifications were four months past due, by the time I left we were completing recertifications within the program guidelines. Increased property revenue by getting the HAP request caught up and submitted error free

MONROE GROUP LLC, Englewood, Colorado

2010-2011

Private, locally owned company providing third-party management of residential communities.

Accounts Payable Specialist/Vendor Management Responsible for Accounts Payable for 34 properties: Daily inputting of invoices into the operational/accounting software, working closely with Property Managers and vendors on questions that arise on A/P. Ensuring that there is always back-up for expenses, invoices and check request. Generate checks on a timely basis and maintain a clean audit trail for all checks printed. Complete on a daily basis the Cash Summary Report to ensure informed decisions by owners and the accounting department. Assist the bookkeepers in posting monthly resident rents as needed; posting monthly utility charges to resident ledgers; completion of monthly bank reconciliations; and recording monthly recurring journal entries. Assist in completing preliminary work for the auditors in order to make the annual audits cost efficient and to run as smooth as possible. Create 1099s at year end. Complete Person Property Inventories for numerous communities for tax preparation. Complete Replacement Reserve Request for the numerous communities in accordance to HUD regulation and various agencies requirements. Selected Highlights: Updated vendor list to eliminate duplicates and unused vendors in order to streamline the system. Updated W-9s in order to be in compliance with regulatory agencies. Replacement Reserves Request approved on first submissions. Community Manager/Apartment Property Management Operation: Directed on-site operations for two tax credit communities. Managed all leasing activity, from showing apartments to approving lease applications. Processed additional apartment leasing documents, including tax credit certifications. Collected rent, deposits, and fees. Maintained resident ledgers and processed invoices. Selected Highlights: Increased occupancy from 75% to 100%. Established, built and maintained a waiting list. Increased property revenue through increased occupancy and expense control. Increased resident satisfaction. JPI MANAGEMENT, Centennial, Colorado 2007-2008

National conventional and student living community development and management firm.

Director of Community Operations/Property Renovation, Repositioning Managed rental activity for 192-unit apartment complex. Directed renovation team activity, and ensured all remodeling projects were scheduled and completed within set budgets and timeframes. Led a monthly unit renovation project, remodeling 10 units each month, coordinating all work processes and team activity. Met with renovation team and asset manager to measure planning/progress on all projects. Collected rent and managed account past-due reconciliation. Processed rental application approvals. Selected Highlights: Exceeded net operating income 2 consecutive quarters during transition and renovation project. Spearheaded the transition of low-income, tax-credit housing property to conventional residential community, renegotiating leases and maintaining occupancy levels. Exceeded occupancy forecasts by working with existing residents to transition them into conventional residential environments. Redesigned all marketing materials, creating a new brochure, website, and Internet advertising. Delivered on-time renovation project outcomes by coordinating all team timelines to meet company expectations.

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VILLAGE GREEN/CAMCO, INC., Boulder, Colorado

1997-2007

Conventional and tax credit residential community management firm also handling industrial and office properties.

Property Manager/Budget Personnel Property Management Supervised operational and performance standards for a 216-unit Class A apartment property. Worked with employee teams to set team goals and ensure optimum property maintenance and resident services. Created and allocated budgets and set expense control measures to ensure maximum income collection rates Conducted performance evaluations and mentored staff to improve performance. Created resident retention initiatives to drive occupancy rates. Oversaw resolution of service issues, complaints, and renewal requests. Compiled management reports weekly, monthly, quarterly, and annually. Selected Highlights: Maintained 98-100% occupancy with a waiting list. Delivered an 8-year occupancy of 6.35% over budgeted amount. Attained an 8-year actual NOI of nearly $885K (6.24% over budget). Garnered 94-99% resident satisfaction survey scores consistently. Achieved a staff retention combined longevity of 32.5 years. Increased rental fees beyond budgeted amounts and ahead of schedule. Oversaw 2 clubhouse remodels during tenure. Created new brochures and marketing pieces. st nd rd Received numerous company awards, including 8 1 -place awards, 4 2 -place awards, and 3 3 -place awards for highest collection or highest occupancy from 1997-2006. TEAM ASSET MANAGEMENT, Westminster, Colorado 1996-1997

Private, locally owned company providing third-party management of residential communities.

Business Manager/Property Management Lease Up Directed on-site operations for a 220-unit tax credit community under construction. Coordinated construction schedules with apartment delivery schedules by working with construction foreman to plan workflows. Managed all leasing activity, from showing apartments to approving lease applications. Processed additional apartment leasing documents, including tax credit certifications. Collected rent, deposits, and fees. Maintained resident ledgers and processed invoices. Selected Highlights: Reached all targeted lease amounts ahead of schedule. Collaborated with company Asset President to train for Regional Manager position while performing management duties on-site. Established all management applications and processes for management oversight of the community. Hired and trained personnel.

EDUCATION Bachelor of Science in Physical Education University of Colorado, Boulder, Colorado Bachelor of Science in Recreation University of Colorado, Boulder, Colorado TECHNICAL SKILLS Yardi MRI AMSI Property Management software, including: OneSite Microsoft Excel Microsoft Word Microsoft Office

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