Review Test Submission: Exam 1 Chapters 1-3 2 out of 2 points Examples of intangible benefits include all of the following

except a(n) ____. Selected Answer: online package tracking system that decreases the need for clerical staff Answers: user-friendly system that improves employee job satisfaction sales tracking system that supplies better information for marketing decisions new Web site that enhances the companys image

online package tracking system that decreases the need for clerical staff

Question 2

2 out of 2 points ____ components can provide automated response to sales inquiries, Web-based order processing, and online inventory tracking. Selected Answer: Customer relationship management (CRM) Answers: Mission statement

Customer relationship management (CRM) Feasibility study Total cost of ownership (TCO)

Question 3

0 out of 2 points

To avoid the problem of project creep, ____. Selected Answer: define project scope as vaguely as possible Answers: define project scope as vaguely as possible leave project scope undefined

define project scope as clearly as possible expand the focus beyond the problem at hand

Question 4

2 out of 2 points A systems analyst should provide ____ so managers can understand the full cost impact and timetable. Selected Answer: all of the above Answers: time figures for the next development phase cost figures for the next development phase an estimate for the overall project

all of the above

Question 5

0 out of 2 points Projects with very general scope definitions are at risk of expanding gradually, without specific authorization, in a process called project ____.

Selected Answer: dilation Answers: dilation

creep expansion drift

Question 6

2 out of 2 points A popular technique for investigating causes and effects is called a(n) ____ diagram, which is an analysis tool that represents the possible causes of a problem as a graphical outline. Selected Answer: fishbone Answers: wishbone

fishbone jawbone crossbones

Question 7

2 out of 2 points When using a ____ diagram to investigate causes of a problem, an analyst first states the problem and then draws a main bone with sub-bones that represent possible causes of the problem.

Selected Answer: fishbone Answers: wishbone

fishbone jawbone crossbones

Question 8

2 out of 2 points When assessing priorities for systems requests, a systems analyst should look for high scores in all of the following EXCEPT____. Selected Answer: Will the proposed system decrease revenue for the company? Answers: Will the proposed system serve customers better? Will the proposed system reduce costs? Will the proposed system serve the organization better?

Will the proposed system decrease revenue for the company?

Question 9

2 out of 2 points A systems request form should not ____. Selected Answer:

have complex instructions Answers: have complex instructions be easy to understand include enough space for all required information indicate what supporting documents are needed

Question 10

2 out of 2 points When setting priorities for systems requests, the highest priority goes to projects that provide the ____. Selected Answer: greatest benefit, at the lowest cost, in the shortest period of time Answers: least benefit, at the highest cost, in the longest period of time least benefit, at the lowest cost, in the longest period of time greatest benefit, at the highest cost, in the shortest period of time

greatest benefit, at the lowest cost, in the shortest period of time

Question 11

2 out of 2 points

Of the measures of feasibility in the accompanying figure, ____ considers questions such as Does management support the project? and Will the new system require training for users? Selected Answer: operational feasibility Answers: schedule feasibility technical feasibility economic feasibility

operational feasibility

Question 12

2 out of 2 points

Examples of tangible benefits include all of the following except a(n) ____. Selected Answer: user-friendly system that improves employee job satisfaction Answers: user-friendly system that improves employee job satisfaction new scheduling system that reduces overtime online package tracking system that decreases the need for clerical staff sophisticated inventory control system that cuts excess inventory

Question 13

2 out of 2 points A systems analyst conducts a(n) ____ investigation to study the systems request and recommend specific action. Selected Answer: preliminary Answers: preliminary appendix systems transitional

Question 14

2 out of 2 points

Of the measures of feasibility in the accompanying figure, ____ assesses tangible and intangible benefits to the company in addition to costs. Selected Answer: economic feasibility Answers: schedule feasibility technical feasibility

economic feasibility operational feasibility

Question 15

2 out of 2 points

In sequence, the interviewing process involves a series of steps: ____, conduct the interview, document the interview, and evaluate the interview. Selected Answer:

determine the people to interview, establish objectives for the interview, develop interview questions, prepare for the interview

Answers: determine the people to interview, establish objectives for the interview, develop interview questions, prepare for the interview establish objectives for the interview, develop interview questions, prepare for the interview, determine the people to interview develop interview questions, prepare for the interview, determine the people to interview, establish objectives for the interview prepare for the interview, determine the people to interview, establish objectives for the interview, develop interview questions

Question 16

2 out of 2 points For a project manager, monitoring _____. Selected Answer:

includes monitoring the progress of the project, evaluating results, and taking corrective action when necessary to stay on target involves controlling capital

Answers:

includes monitoring the progress of the project, evaluating results, and taking corrective action when necessary to stay on target consists of staffing, which includes selecting the project team and assigning specific tasks to team members

includes identifying and arranging project tasks and estimating completion times and costs

Question 17

2 out of 2 points A risk management plan includes a review of all of the following EXCEPT ____. Selected Answer: employees Answers: employees project scope stakeholders budget

Question 18

2 out of 2 points The first step in creating a WBS is to ____. Selected Answer: identify all tasks Answers: mark all recognizable events determine time requirements

identify all tasks estimate task completion time and cost

Question 19

2 out of 2 points

The accompanying figure shows task ____, which simplify a complex task by combining several activities. Selected Answer: groups Answers: groups clusters aggregates links

Question 20

2 out of 2 points Two or more concurrent tasks often depend on a single prior task, which is called a(n) ____ task. Selected Answer:

predecessor Answers: predecessor a priori antecedent ancestor

Question 21

2 out of 2 points When maintaining schedules, if enough ____ and frequent checkpoints exist, problems will be detected rapidly. Selected Answer: milestones Answers: success indices critical paths

milestones all of the above

Question 22

2 out of 2 points When an information system does not meet business requirements, causes might include ____. Selected Answer: all of the above

Answers:

unidentified requirements inadequately defined scope imprecise targets

all of the above

Question 23

2 out of 2 points A _____ cannot be started until one or more other tasks are completed. Selected Answer: dependent task Answers: dependent task concurrent task predecessor task all of the above

Question 24

2 out of 2 points A project managers scheduling function _____. Selected Answer:

involves staffing, which includes selecting the project team and assigning specific tasks to team members involves guiding, supervising, and coordinating the project teams workload

Answers:

includes monitoring the progress of the project, evaluating results, and taking corrective action when necessary to stay on target

involves staffing, which includes selecting the project team and assigning specific tasks to team members includes identifying and arranging project tasks and estimating completion times and costs

Question 25

2 out of 2 points A(n) ____ chart displays complex task patterns and relationships. Selected Answer: PERT/CPM Answers: Gantt index

PERT/CPM task

Question 26

2 out of 2 points A ____ might involve maximums for one or more resources. Selected Answer: constraint Answers: successor task

task group

constraint bottom-up technique

Question 27

2 out of 2 points PERT/CPM is called a(n) ____ technique, because it analyzes a large, complex project as a series of individual tasks. Selected Answer: bottom-up Answers: top-down

bottom-up indexed cataloging

Question 28

2 out of 2 points Microsoft offers a free ____ trial version that allows you to install, use, and evaluate Microsoft Project. Selected Answer: 60-day Answers: 7-day

15-day 30-day

60-day

Question 29

2 out of 2 points In developing time and cost estimates, project managers must consider _____. Selected Answer: all of the above Answers: project size and scope IT resources prior experience with similar projects or systems

all of the above

Question 30

2 out of 2 points Many project managers find ____ charts more helpful for scheduling, monitoring, and controlling projects. Selected Answer: PERT/CPM Answers: Gantt

PERT/CPM index task

Question 31

2 out of 2 points

In the accompanying figure showing the components of an information system, _________________________ refer(s) to the programs that control the hardware and produce the desired information or results. Selected Answer: Correct Answer: Evaluation Method Exact Match

software

Correct Answer software

Case Sensitivity

Question 32

2 out of 2 points Internet-based commerce is called _________________________ and includes two main sectors: B2C (business-to-consumer) and B2B (business-to-business). Selected Answer: Correct Answer: e-commerce

Evaluation Method Exact Match Exact Match Exact Match Exact Match

Correct Answer e-commerce electronic commerce I-commerce Internet commerce

Case Sensitivity

Question 33

2 out of 2 points A(n) ____________________ is a recognizable reference point that can be used to monitor progress and manage a project. Selected Answer: Correct Answer: Evaluation Method Exact Match Exact Match

milestone

Correct Answer event milestone

Case Sensitivity

Question 34

2 out of 2 points

In the model of the SDLC shown in the accompanying figure, the purpose of the ____ is to create a physical model that will satisfy all documented requirements for the system. Selected Answer: systems design phase Answers: systems implementation phase systems planning phase systems analysis phase

systems design phase

Question 35

2 out of 2 points The ____ method of developing systems stresses team interaction and reflects a set of community-

based values. Selected Answer: agile/adaptive Answers: object-oriented analysis

agile/adaptive structured analysis rapid application development

Question 36

2 out of 2 points ____ is a systems development technique that produces a graphical representation of a concept or process that systems developers can analyze, test, and modify. Selected Answer: Modeling Answers: Prototyping Rapid application development Scrum

Modeling

Question 37

2 out of 2 points Agile methods typically use a(n) ____model, which represents a series of iterations based on user feedback.

Selected Answer: spiral Answers: gradual extreme

spiral evaluative

Question 38

2 out of 2 points Whereas structured analysis treats processes and data as separate components, ____ combines data and the processes that act on the data into things called objects. Selected Answer: O-O Answers: the MSF the SDLC RUP

O-O

Question 39

2 out of 2 points

In the ____, like that shown in the accompanying figure, the result of each phase, which is called a deliverable or end product, flows sequentially into the next phase in the SDLC. Selected Answer: waterfall model Answers: interactive model requirements model

waterfall model object model

Question 40

2 out of 2 points The ____ group typically provides leadership and overall guidance, but the systems themselves are

developed by teams consisting of users, managers, and IT staff members. Selected Answer: application development Answers: Web support

application development systems support database administration

Question 41

2 out of 2 points Business support systems ____. Selected Answer:

provide job-related information support to users at all levels of a company

Answers: provide job-related information support to users at all levels of a company simulate human reasoning by combining a knowledge base and inference rules that determine how the knowledge is applied process data generated by day-to-day business operations include e-mail, voice mail, fax, video conferencing, word processing, automated calendars, database management, spreadsheets, and high-speed Internet access

Question 42

2 out of 2 points In a typical company organizational model, middle managers ____.

Selected Answer:

provide direction, necessary resources, and performance feedback to supervisors and team leaders develop long-range plans, called strategic plans, which define the companys overall mission and goals

Answers:

provide direction, necessary resources, and performance feedback to supervisors and team leaders oversee operation employees and carry out day-to-day functions, coordinating operational tasks and people include users who rely on TP systems to enter and receive the data they need to perform their jobs

Question 43

2 out of 2 points The ____ method of developing systems is well-suited to project management tools and techniques. Selected Answer: structured analysis Answers: object-oriented analysis adaptive

structured analysis rapid application development

Question 44

2 out of 2 points

In the model of the SDLC shown in the accompanying figure, the purpose of the ____ is to build a logical model of the new system. Selected Answer: systems analysis phase Answers: systems analysis phase systems implementation phase systems design phase systems support and security phase

Question 45

2 out of 2 points

In the model of the SDLC shown in the accompanying figure, the ____ usually begins with a formal request to the IT department, called a systems request, which describes problems or desired changes in an information system or a business process. Selected Answer: systems planning phase Answers: systems design phase

systems planning phase systems support and security phase systems analysis phase

Question 46

2 out of 2 points

Which of the following is one of the main sectors of e-commerce? Selected Answer: B2C Answers: C2C

B2C C2B BBC

Question 47

0 out of 2 points Knowledge management systems are called expert systems because they ____. Selected Answer:

provide job-related information to users at all levels of a company provide job-related information to users at all levels of a company

Answers:

simulate human reasoning by combining a knowledge base and inference rules that determine how the knowledge is applied process data generated by day-to-day business operations include e-mail, voice mail, fax, video conferencing, word processing, automated calendars, database management, spreadsheets, and high-speed Internet access

Question 48

2 out of 2 points In object-oriented programming, an object is a member of a(n) ____, which is a collection of similar

objects. Selected Answer: class Answers: property

class message instance

Question 49

0 out of 2 points _________________________ are advantages that are difficult to measure in dollars but are important to a company. Selected Answer: Correct Answer: Evaluation Method Exact Match

tangible benefits

Correct Answer Intangible benefits

Case Sensitivity

Question 50

2 out of 2 points

In the accompanying figure showing factors that affect IT systems projects, the growth of electronic data interchange (EDI) has made relationships with _________________________ critically important. Selected Answer: Correct Answer: Evaluation Method Exact Match Correct Answer suppliers Case Sensitivity suppliers