Formel D FLOWing.

INFLUENCING THE PRODUCT FROM A SERVICE ASPECT AT AN EARLY STAGE WILL ACHIEVE THE TARGET OF MINIMISING COSTS FOR THE MANUFACTURER AND THE END-USER.

FLOWing. worldwide
We speak and write your language.

SERVICE PROCESS FROM A TO Z: We can analyse your products, prepare Workflows, engineer concepts and carry these out. From workshop literature through safeguarding software, through to Warranty Management, Formel D is your competent partner.

THE TEAM
Engineers, technicians, graphic designers and editors have developed methods and tools for the complete spectrum of service provision, in order to provide services speedily and effectively in the future. Our strength lies in many years of experience, derived through the formation of interdisciplinary teams and an internal experience database.

THE ADVANTAGES
With us you will be able to rationalise and achieve quality targets. We will ensure that all documentation will fulfil the requirements of Directives and legislation, as well as the needs of various target groups. Concentrate on your core field of competence and reduce the burden upon your own resources. We work on our own initiative and accountability and create real added value to your company through the development and application of synergies and active management experience.

THE SERVICES
DOCUMENTATION
Analysis and advice: convenience of service > risk assessment > target groups > legislation > strategic objectives > technical feasibility > competition Conception and development: Product environment and Product liability > maintenance and servicing > markets and languages > capacities, deadlines and profitability > environment and regulations of waste disposal > retrieval of data and information for reuse Conversion and publication: Choice of system and media > usability tests > global research > textual and graphical preparation > translation management and localisation > System configuration and -support Active problem solving in Trading / Service matters Improvement in Service performance

FORMEL D SERVICES AT A GLANCE

LOGISTICS
Printing and production of digital and analogue media Conception of packaging Process adaptation to conform to your logistic sector Stock control Worldwide distribution of your materials

QUALIFYing. - Quality operation for your production processes KNOWing. - Training for your employees and business partners FLOWing. - Creation of your service processes CARing. - Vehicle Processing operations CREATing. - Audiovisual knowledge and image transfer

THE CONCEPT
We will assume responsibility for the entire process, from influencing product development at an early stage through to providing Warranty Management. At all times, our commitment lies in achieving the realisation of your projects with the aim of removing the burden of troublesome issues. Our procedures to co-ordinate Project Management extend from defining the project and initialisation, through consolidation of resources and operation planning, detailed planning of communications, monitoring of logical project progression and budget control through to a successful conclusion.

We are well acquainted with Service and After-Sales and can align our activities accordingly. These issues are a daily aspect of our business activity with cost transparency remaining foremost at all times. Furthermore, we have been able to demonstrate the efficacy of our services by means of interactive operating manuals and non-verbal service literature and through the use of modern hardware and software for analysis and preparation of graphics. But above all, we are proud of our ability to venture along new tracks and to transform ideological visions into new concepts.

SERVICE HOTLINE

SOFTWARE VERIFICATION
Coordination and verification of interface compatibility Diagnosis and Coding of electronic components in the workshop Preparation of procedures / flow charts for handling of control gear with workshop diagnostics Verification of new software packages on the vehicle

WARRANTY MANAGEMENT
Setting up of warranty systems Data base development Updating and maintenance of the system Evaluation of frequency of warranty related matters Establishment of remedial procedures