HINDUSTANCOMPUTERSLIMITED (HCL) centre has 2000 empl !

ees"The centre hasrec r#e# a re$en%e &r 'th ( 200 per cent $erthe per) # 200*+0,"HCL )n the U- )s ( c%ss)n& n ()$e )n#%str!$ert)cals + .an/)n& an# 0)nanc)al Ser$)ces1L)(eSc)ences1Reta)l1Telec m1an# H)+techn l &!"In the !ear 20001HCL2s U- perat) ns c ntr)3%te#t ar %n# 4+5 per cent ( the c mpan!2s t talre$en%e"H 'e$er1the share ( U- has n ')ncrease# t ar %n# 2, per cent"HCL2s U- perat) ns &enerate# re$en%e ( US6 22, m)ll) n)n the !ear 200,+04"At1present1)t has 214,0 (%llt)me empl !ees )n the U-" 0act rs ( r S%ccess P 'er(%l .ran# Ima&e HCL has a str n& 3ran# )ma&e )n In#)a an# a3r a#"It has )n$este# )n 3%)l#)n& a 3ran# recall )n the m)n#s ( )ts c%st mers thr %&h a#$ert)s)n& an# 7%al)t!C%rrentl!1the c mpan! perates thr %&h three (()ces an# t' #el)$er! centres )n the U-"HCL pr $)#es the ( ll ')n& three ser$)ces)n the U-89 Appl)cat) n #e$el pment9 In(rastr%ct%re mana&ement9 .%s)ness pr cess %ts %rc)n&In Oct 3er 200*1HCL entere# )nt a strate&)call)ance ')th .r)t)sh Telec m (.T) t ((er .POser$)ces thr %&h .T2s :00+seat Ap ll C ntactCentre at .el(ast1N rthern Irelan# (U-)"HCLac7%)re# a ;0 per cent e7%)t! sta/e )n Ap ll C ntact Centre ')th .T h l#)n& the rema)n)n&*0 per cent"Th)s 'as a lan#mar/ e$ent1ma/)n&HCL the ()rst In#)an IT c mpan! t esta3l)sh an $erseas .PO 3%s)ness"A s%ccess(%l c ncl%s) n ( th)s < )nt $ent%re 'as ach)e$e# )n 200:+0,thr %&h an ac7%)s)t) n ( the rema)n)n& *0 per centsta/e"Th)s aptl! #em nstrate# HCL=s a3)l)t! t create $al%e (r m car$e+ %ts"C%rrentl!1)ts .el(ast *> Sc)ences1Reta)l1Telec m1an# H)+techn l &!"These$ert)cals ( rm the c re perat) nal stren&th ( thec mpan!"It has c ncentrate# )n these $ert)cals1'h)ch ha$e )n ret%rn (ac)l)tate# the c mpan! t 3e a str n& n)che pla!er )n these $ert)cals"In theU-1the c mpan! pr $)#es s l%t) ns t )ts $ar) %scl)ents )n 3an/)n& an# ()nanc)al ser$)ces1'h)ch)ncl%#e the )ns%rance sect r (AA Ins%ranceSer$)ce)1the reta)l sect r (DS? Internat) nal Plc)an# the telec m sect r (.r)t)sh Telec m)" ?l 3al Strate&! The c mpan! has esta3l)she# s%3s)#)ar)es acr ssthe &l 3e t s%sta)n &r 'th"It has set %ps%3s)#)ar)es )n the USA1@apan1the U- an# A%stral)aetc"'h)ch a)#e# )n penetrat)n& the &l 3al mar/et"The c mpan! 3el)e$es )n the ph)l s ph! ( Ath)n/ &l 3al an# act l cal="Its &l 3al #el)$er! s!stem )s3ase# n the stren&th ( )ts l cal empl !ees1'h %n#erstan# the &e &raph! ( )ts s%3s)#)ar! an#pr $)#e ser$)ces )n c lla3 rat) n ')th )tstechn l &)cal c mpetence" 0%t%re Plans The c mpan! has plans t tar&et p%3l)c sect rpr <ects t (%el (%t%re &r 'th"HCL pr $)#eslar&e+scale empl !ment )n the U- mar/et"It )s thelar&est In#)an empl !er )n N rthern Irelan# (U-)"Th)s has le# t )mpr $e# relat) ns ')th the U-& $ernment"The c mpan! a)ms t le$era&e )tsharm n) %s relat) nsh)p ')th the & $ernmentan# tar&et

ma< r & $ernment pr <ects"The c mpan! )s als e$al%at)n& certa)n sect rs1'h)ch ' %l# 3e ha$)n& h)&h &r 'th )n the c m)n&(%t%re"S me %pc m)n& se&ments )#ent)()e# 3! thec mpan! are me#)a1p%3l)sh)n& an# %t)l)t)es"It hasplans t tar&et these se&ments ')th a pr) r)t!t esta3l)sh )tsel( as a lea# ser$)ce pr $)#er"As thec mpan! has a str n& p s)t) n )n )ts c n$ent) nalmar/et1these plans ')ll ena3le the c mpan!t pr pel )tsel( ( r s me eBp nent)al &r 'th"pr #%cts"HCL 3ran# )ma&e c %ple# ')th )ts str n&c%st mer relat) nsh)p an# c%tt)n&+e#&e s l%t) nsha$e helpe# the c mpan! )n creat)n& $al%e ( r )tscl)ents"It has c lla3 rate# ')th man! c mpan)es'h se pr #%cts an# s l%t) ns are )n l)ne ')th )ts3%s)ness se&ments1s%ch as N /)a )n telec m1AMD)n h)+tech s l%t) ns t pr $)#e 3etter c%st merser$)ces".ran# )ma&e 'as le$era&e# 3! HCLt ')n s me 3)& c ntracts )n the U- mar/et" EBper)ence# Team One /e! #)((erent)at r that helps HCL t stan#apart (r m )ts peers )n the U- has 3een )tss%per) r h%man res %rce 7%al)t!"The U- teamcarr)e# ')th )t a r)ch an# #)$ers)()e# eBper)ence"Th)s ens%re# a th r %&h %n#erstan#)n& ( cl)entre7%)rements"The c mpan! als la!s spec)alemphas)s n #e$el p)n& the s/)lls ( )ts empl !ees"It pr $)#es re&%lar tra)n)n& t )ts empl !ees ( r#e$el p)n& the)r s/)lls"The eBper)ence an# s %n## ma)n /n 'le#&e e7%)ps empl !ees ')th an)n+#epth %n#erstan#)n& ( pr 3lems an# helps)n pr $)#)n& 7%al)t! )np%ts that lea# t 3etter7%al)t! s l%t) ns ( r )ts c%st mers" .len#e# S l%t) ns HCL has 3een a3le t ((er )ts #)((erent ser$)ces%n#er ne %m3rella"There )s a s!ner&! 3et'eenthe #)((erent perat) ns ( the c mpan!"It )s am n&the (e' c mpan)es that pr $)#e s%pp rt ser$)cest )ts cl)ents thr %&h )ts (()ce l cate# )n Irelan#"The c mpan! le$era&es )ts s%pp rt perat) ns)n Irelan# an# )n In#)a t pr $)#e $al%a3le s%pp rts l%t) ns t )ts cl)ents"It pr $)#es s%pp rts l%t) ns ( r )ts E%r pean cl)ents thr %&h )tsIrelan# centre #%e t l cal s/)ll presence"Thecentre trans(ers )ts l '+en# (%nct) ns t )ts s)ster perat) ns )n In#)a1th%s (ree)n& )ts res %rcest c ncentrate n h)&h+ en# (%nct) ns" 0 c%s n -e! .%s)ness Areas The c mpan! has ( c%sse# n ()$e ma< r $ert)calmar/ets + .an/)n& an# 0)nanc)al Ser$)ces1L)(e *: Act)$)t! (0)