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Cause:
Android mobile phones that are pre version 2.2 appear to only contain a limited number of CA root certificates for VeriSign, Thawte and GeoTrust.
Resolution:
Google is aware of this issue for Android mobile devices (pre 2.2 version) with limited number of CA root certificates for VeriSign, Thawte and GeoTrust. According to Google's forum, additional VeriSign, Thawte and GeoTrust roots will be included in a future release of the Android OS. GeoTrust offers a cross root ca that is available below. The GeoTrust cross root cert allows your issued SSL server certificate to chain up to the old "Equifax Secure Certificate Authority" root which is already included in Android OS mobile devices. To resolve this issue on mobile devices, perform the following steps.
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3. Save the file as Cross_Root.cer on your server in a location you can remember.
3. Click Next 4. Specify the location of theCross_Root.crt file obtained from Step 1 by
https://www.geocerts.com/support/cross_root 2/5
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4. Specify the location of theCross_Root.crt file obtained from Step 1 by clicking Browse 5. Click Next 6. By default, it will place the certificate in the Intermediate Certification Authorities store. Keep this selection and click on the Next button. 7. Click Finish 8. A message will appear confirming the successful import of the certificate. Click OK 9. Keep the Console open Our Customers
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3. If this certificate is present, it must be disabled. Right click the certificate, select Properties. 4. In the Certificate purposes section, select Disable all purposes for this certificate, then click OK
https://www.geocerts.com/support/cross_root
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5. Close MMC - there is no need to save console settings. 6. Once this is done restart your IIS service and the error message should be resolved when you access your website. Note: In some cases the changes may not take place after restarting IIS Services and a re-boot is needed.
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https://www.geocerts.com/support/cross_root
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