Questionnaire

Questionnaire for customers:

1) How many times do you visit a fast food restaurant? a. Daily b. Weekly c. Fortnightly d. Monthly ) What is your !rice range? a. 1""# "" b. ""#$""" c. %bove $"""

&) Why to choose a s!ecific fast food restaurant? a. 'rand image b. (asy accessibility c. )!ecial offer *) When do you visit a fast food restaurant? a. Morning b. %fternoon c. (vening $) Do you visit fast food restaurant due to friendliness of staff? a. )trongly disagree b. Disagree c. +eutral d. %gree

e. )trongly agree ,) Do you !refer the fast food restaurant due to variety of menu available? a. )trongly disagree b. Disagree c. +eutral d. %gree e. )trongly agree

-) Do you !refer fast food restaurant due to service s!eed? a. )trongly disagree b. Disagree c. +eutral d. %gree e. )trongly agree .) Do you !refer a fast food restaurant due to good calories content e/ist in food? a. )trongly disagree b. Disagree c. +eutral d. %gree e. )trongly agree 0) Do you !refer the fast food restaurant due to cleanliness and store atmos!here? a. )trongly disagree b. Disagree c. +eutral d. %gree e. )trongly agree

1") Do you !refer the fast food restaurant due to delivery s!eed offer by them? a. )trongly disagree b. Disagree c. +eutral d. %gree e. )trongly agree 11) Do you !refer the fast food restaurant due to menu offer for family ? a. )trongly disagree b. Disagree c. +eutral d. %gree e. )trongly agree 1 ) Do you !refer the fast food restaurant due to facilities offered? a. )trongly disagree b. Disagree c. +eutral d. %gree e. )trongly agree 1&) Do you !refer the fast food restaurant due to easy accessibility and locational advantage? a. )trongly disagree b. Disagree c. +eutral d. %gree e. )trongly agree

1*) Do you choose a fast food restaurant after watching its advertisement? a. )trongly disagree b. Disagree c. +eutral d. %gree e. )trongly agree 1$) Do you choose a fast food restaurant due to s!ecial offer and discounts ? a. )trongly disagree b. Disagree c. +eutral d. %gree e. )trongly agree

Questionnaire for Manager:

1) Why you entered in this industry? ) Why you decide to o!en this franchisee at )an!ada? &) Describe the 1ndian fast food industry? *) 1s your all food items are healthy? $) What are the e/!ectations of customers? ,) How many workers are under this franchisee? -) Do you gave some training before 2oining the work here? .) How the !ersons handle the customer3s !roblems? 0) What is the timing of this franchisee? 1") How is the relation you having with the customers? 11) How many customers are regular? 1 ) 1s there always a rush at your store or at s!ecific timings? 1&) Do you have different strategies for weekends? a. 4es

b. +o 1*) 1f yes then what? 1$) What are the different strategies do you have for this !articular franchisee? 1,) What do you think future of your franchisee at )an!ada?