Lean Six Sigma Exam Practice Questions 1.

Which of the following category is not part of the Project Definition from the Project Charter template: a. Current Situation b. Desired State c. Project Limits d. Project Stakeholder Review e. Project Constraints 2. Why is it important to use a Project Charter? In your own words. It is important to use a Project Charter because it is a way to select the right project and to provide evidence of a shared common vision. 3. The project charter does not consist of the following sections: a. Project Authorization b. Project Definition c. Process History d. Process Design 4. True or False: In the Project Charter, the Opportunity Statement summarizes the potential benefits and risks of the project in terms of Quality, Delivery, and Time. 5. Define the acronym DMAIC and each of the category briefly. Define: State the problem or goal of the project. Measure: Data collection, what should be collected and how. Analyze: Find and select the root cause of the problem. Improve: Identify and implement solutions to the problem. Control: Sustain the gains that were made. 6. True or False: From the Project Charter, the Authorization to Proceed ensures that everyone is on the same page. 7. True or False: From the Project Charter, Project Constraints identifies constraints which allow you time to think of alternatives, thereby mitigating the constraint. 8. Process History highlights the following: a. Where the process has been going b. What changes have occurred along the way c. Where the process came from

d. All of the above e. None of the above

9. True or False: Stakeholder Assessment provides the opportunity to look at customers and suppliers? 10. True or False: Stakeholder Assessment considers needs and requirements 11. Provide one example of a Champions Question Do we have data to support the Customer Satisfaction Statement? 12. True or False: An outcome of a Define phase would be to determine what the customer value as Critical to Quality. 13. Which of the following does not fall under the Validating Customer Requirements: a. Scope b. Price c. Quality d. a, b e. a, c 14. Define CTQ and describe briefly in your own words the importance of CTQ. Critical to Quality. CTQs are important because they capture the voice of the customer and their needs. 15. True or False: The following is an example of a CTQ: 15-member cross-functional team define the current 'discharge to bed available' process and determine the most important factors. 16. From the function Y = f(Xi), a cause and effect function, which one is the cause (variable) and which one is the effect (output)? 17. a. VOC is an acronym for Voice of Customer. VOC is _____________ driven 18. A process is a repetitive and systematic series of steps or activities where inputs are modified to achieve a value-added output. Why do we need to have a process focus? To understand how and why work gets done. To characterize customer and supplier relationships. To manage for maximum customer satisfaction while utilizing minimum resources. 19. Define why a process map is an important tool? State five reasons. Helps all process members understand their part in the process. Can be used as an aid in training new employees. It will show where measures can be taken to help improve the process.

It will help to show where problems occur and what the causes may be. It leverages other analytical tools by providing a source of data and inputs into these tools. 20. In your own words, define the purpose of a Key Performance Indicator (KPI)? KPIs serve as indicators of the success of a critical objective. 21. What does the Pareto Analysis assist you with? Why is it important to use this tool, describe in your own words? The Pareto analysis assists with finding the most important factor affecting your project. It is important to use this tool because it allows you to solve large problems by fixing a smaller number of areas. 23. List the 8 Wastes in Lean? Describe each briefly and provide an example where this waste can exist? Transport: Moving people, products & info. Inventory: Storing parts, pieces Motion: Bending, turning, reaching, lifting Waiting: For parts, info, instructions, equipment Over Production: Making more than immediately necessary Over Processing: Tighter tolerances or higher grade materials than are necessary Defects: Rework, scrap, incorrect documentation Skills: Under utilizing workforce, delegating tasks to those with inadequate training 24. What is the purpose of 5S? Lists each of 5 Ss and provide a brief explanation of each. Sort: Identify necessary items and remove unnecessary ones. Straighten: Place things in such a way that they can be easily reached whenever they are needed. Shine: Visual sweep of areas, eliminate dirt, dust and scrap. Make workplace shine. Standardize: Work to standards, maintain standards, wear safety equipment. Self-Discipline: Makes 5S strong in habit. Make problems appear and solve them. 25. What is the goal of the Define, Measure, Analyse, Improve, and Control Phase? Define: To identify the specific problem Measure: Establish current baselines as the basis for improvement. Collect Data. Analyze: Identify, validate, and select the root cause for elimination. Improve: Identify, test and implement a solution to the problem. Control: Sustain the gains.

26. Describe what each of the following FMEA (Failure Modes Effect Analysis) components denotes? Process Function: Name of the process step. Potential Failure Modes: The mode in which the process could fail. Potential Failure Effects: The effect of realizing the potential failure mode on the overall process. Severity (SEV): Ranking based on scale. Class: C, P or N. Controllable, Procedural or Noise. Potential Causes of Failure: How the failure could occur (from fishbone diagram). Occurrence (OCC): How frequently the specified failure is projected to occur. Current Process Controls: SPC, Poke-Yoke, detection after failure. DET: An assessment of the probability that the proposed type of control will detect a subsequent failure mode. RPN: Risk Priority Number is a value that will be used to rank the concerns from the process. Recommendation: Activity to prevent a defect. a. The Project Measure (Primary Metric) has to have a direct link between the process and its KPIs. True False b. Benefits should be calculated on the baseline of key business process performance that relate to a business measure or KPIs True False Actions Responsible Person & Target Date Taken Action 27. Which of the following is not a true purpose of Basic Statistics a. Provide a numerical summary of the data being analysed, Data (n). b. Provide the basis for making inferences about the future. c. Provide the foundation for assessing process capability. d. Provide ideas for project initiation e. Provide a common language to be used throughout an organization to describe processes. 28. What is the purpose of sampling? 30. Provide an example of where an Affinity Diagram (brainstorming technique) could be used? 31. From the following processes:

You will be marked on the quality of presentation. i. Purchasing coffee at a Tim Hortons ii. Getting your bike repaired (alternatively, car, jewellery) at a repair shop iii. Getting a manicure/facial iv. Making a toast a. Draw one process map from the four above (must include at least six process/action boxes, two decision boxes, start and end) b. Draw a SIPOC from one of the four above (must include information in all fields as studied in class) a. Cycle time falls under the Discrete Data True False b. Number of Defects fall under Variable Data True False c. The Empirical Rule allows to predict or more appropriately make an estimate of how our process is performing. True False