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NetApp Tools & Resources

Jitender Arora Jitender@netapp.com

NetApp Web Resources

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NetApp Web Resources !! NOW !! Communities !! TechNet for Partners !! Field Portal !! Lab on Demand

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NOW (NetApp on the Web)

Features self service tools and technical support
!! What does it do?
Centralizes access to technical support and documentation, software alerts and downloads, professional services and order and audit management tools

!! How do I use it?

Direct your customers to NOW to log and track support cases, keep pace with the latest software versions, enroll in educational seminars and more

!! Why is it important?
Gives you access to important tools, documentation and software downloads that enable your customers to quickly manage their service, support and education needs themselves

!! Where do I find it? http://now.netapp.com

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NetApp Tools & Resources NOW Site

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NetApp Resources - NetApp Communities

Ask and Help yourself
!! What does it do?
Provides an open forum in which to ask and answer questions, share expertise, learn how to deploy and manage NetApp technology, and network with industry.

!! How do I use it?

Visit the NetApp Communities page to browse popular topics, comment on message threads, and search for the answers you need to improve your sales practices.

!! Why is it important? !
Provides a wealth of knowledge about the NetApp user experience, including information about how channel partners lhave succeeded with NetApp solutions.

!! Where do I find it?!

http://www.netapp.com/us/communities!

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NetApp Tools & Resources - NetApp Communities

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NetApp PS Communities
Exchange ideas, resources and best practices
!! What does it do?
Provides an open forum in which to ask and answer questions, access tools and resources, learn how to deploy and manage NetApp technology, get technical support and interface with NetApp experts

!! How do I use it?

Browse popular topics, comment on message threads and search for the answers you need to improve your service and sales practices

!! Why is it important?
Provides a wealth of firsthand knowledge about the NetApp user experience, including information about how channel partners like you have succeeded with NetApp solutions

!! Where do I find it? http://communities.netapp.com/community/ps

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TechNet for Partners

Service partner enablement resources all in one place
!! What does it do?
Centralizes access to industry-leading service enablement tools and resources to help you develop and deliver professional services for NetApp solutions to your customers

!! How do I use it?

Visit this site to find in-depth information about hardware installation, implementation and solutions, industry-leading tools, such as Net2, WireGauge and Synergy along with links to training resources, best practices, events, whats new and much more

!! Why is it important?
Provides industry-leading service offerings, technical tools and resources all in one convenient location helping you to increase your efficiencies and quality of service

!! Where do I find it? http://tech.netapp.com

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NetApp Tools & Resources Field Portal

Document Repository Engine
!! What does it do?
Offers a vast array of tools, resources, and services from a fully stocked content library to field-readiness kits, sales-enablement materials, training program, and more.

!! How do I use it?

Log in to the Field Portal, browse the available materials, search for what you need, and explore the site to find valuable information designed to improve your sales efforts.

!! Why is it important?
Offers a comprehensive, information center that you can use to build, support, and maintain a successful sales practice with NetApp.

!! Where do I find it? https://fieldportal.netapp.com

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NetApp Tools & Resources Field Portal

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NetApp Lab on Demand

Test it before selling it
!! What does it do?
Offers 12 setups for you to learn the environment. Reserve any setup for upto 23 hours and gives you access to physical infrastructure and applications installed along with NetApp Infrastructure.

!! How do I use it?

Get registered at Lab site, request your ID with organization email address and the presenter as your NetApp primary contact.

!! Why is it important?
Helps you learn and test the features with hands on equipment to your access. Reserve an infrastructure setup and get hands on.

!! Where do I find it? http://labondemand.netapp.com

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Learning

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NetApp Tools & Resources NetApp LMS

Track Your Learning
!! What does it do?
Offers a comprehensive suite of both live and Web-based training programs, as well as a tool that helps you create and manage your personalized development plan.

!! How do I use it?

Browse the available training programs and register for the courses and events that will help you build your proficiency with NetApp technology.

!! Why is it important?
Provides the accreditation, professional certification, and specialized training programs that help you gain a competitive edge in your marketplace.

!! Where do I find it? http://learningcenter.netapp.com

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NetApp Tools & Resources - NetApp LMS

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PS Certified Learning Map

IAP
! IAP Online WBT ! Exam 050

NCDA
! Data ONTAP Fundamentals ILT 5 Days ! Advanced NCDA Boot Camp ILT 5 Days ! Exam 154 ! ! ! ! ! !

Optional Modules SMSQL SMVI SMEXCH On-Command SM Hyper V Etc

NCIE
! Web Based Trngs ! SAN Implementation Workshop ILT 3 Days ! Exam 502

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NetAppU Training Path

Foundation Level
NCDA Training Path
!! To gain working knowledge of NetApp products and deployments !! Successful completion along with field experience readies you to complete NetApp Certified Data Management Administrator certification NCDA
! Proctored Online Exams - Storage Networking, Exam 153 and Data Protection Solutions, Exam 163 Performance Analysis Fundamentals (2 days Instructor-led training)

Est. 17 Training Days

NCDA Certified Proctored exams 153 & 163

SAN Administration Basics Assessment

Data Protection and Retention (2 days Instructorled training) Multi-protocol Environment (2 hrs Web-based training) Data ONTAP NFS Administration (1 day instructor-led training) Data ONTAP Fundamentals
(10 hrs Web-based training/online exam)

Data ONTAP SAN Administration (3 days Instructor-led training) High Availability (4 hrs Web-based training/online exam) Data ONTAP CIFS Administration (2 days Instructor-led training) NetApp Install Fundamentals, SW Part 2 (3 hrs Web-based training/online exam) FAS6000 Hardware Maintenance (3 hrs Web-based training/online exam) NetApp Install Fundamentals HW, Part 1 (3 hrs Web-based training/online exam)

!! To learn more:
! http://www.netapp.com/education/ certification/index.html

!! Should you have questions or encounter any problems, please click here for customer support

FAS3000 Hardware Maintenance (3 hrs Web-based training/online exam) NetApp Hardware Fundamentals (3 hrs Web-based training/online exam)

LEGEND
Baseline Training Certification Training Instructor-led Training Web-based Training Web-based Testing

Introduction to NetApp Products (4 hrs Web-based training)

Start

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SAN Implementation Training Path

Continue path on next slide SAN Implementation-Host Configurations Course - 4 hours, WBT FC / IP SAN Implementation Sun Solaris Host FC / IP SAN Implementation HP-UX Host FC / IP SAN Implementation IBM-AIX Host FC / IP SAN Implementation Linux Host FC / IP SAN Implementation Windows Host FC / IP SAN Implementation Sun Solaris Host Test FC / IP SAN Implementation HP-UX Host Test FC / IP SAN Implementation IBM-AIX Host Test FC / IP SAN Implementation Linux Host Test FC / IP SAN Implementation Windows Host Test

FC / IP SAN Implementation-Storage System Test FC / IP SAN Implementation-Storage System FC / IP SAN Implementation Fundamentals Test SAN Implementation Fundamentals-2 hours WBT SAN Design Test SAN Design-2 hours WBT SAN Implementation Planning Test* SAN Implementation Planning-2 hours WBT* SAN Administration Basics Assessment-Required 2 hrs WBT
Legend Required Training Recommended Training SAN ILT-Workshop SAN Web-based training SAN Web-based Testing Required

SnapDrive Windows-Operate & Troubleshoot-2 hours WBT SnapDrive Windows-Plan & Install-2 hours WBT SnapDrive Windows-Overview-2 hours WBT

SnapDrive Unix Troubleshoot-2 hours WBT SnapDrive Unix-Plan & Install-2 hours WBT SnapDrive Unix-Overview-2 hours WBT

Partner Core Technical Training Completed

Start

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SAN Implementation Training Path

Fibre Channel SAN Troubleshooting 2 hours WBT IP SAN Troubleshooting 2 hours WBT

SAN Implementation Workshop-ILT (Sun Solaris, FC Linux, VMware)

3 days ILT

NetApp Certified Implementation Engineer (NCIE) SAN-Proctored exam 501

Fall Classic VOD Module 60 VMware on a NetApp Solution SAN Implementation-LUN Prep & Verify Course 4 hours, WBT FC / IP SAN Implementation LUN Prep & Verify-Sun Solaris FC / IP SAN Implementation LUN Prep & Verify-HP-UX FC / IP SAN Implementation LUN Prep & Verify-IBM-AIX FC / IP SAN Implementation LUN Prep & Verify-Linux FC / IP SAN Implementation LUN Prep & Verify-Windows

Fall Classic VOD Module 61 VMware on NetApp in Depth

FC / IP SAN Implementation Prep & Verify-Test Sun Solaris FC / IP SAN Implementation LUN Prep & Verify-Test HP-UX FC / IP SAN Implementation LUN Prep & Verify-Test IBM-AIX FC / IP SAN Implementation LUN Prep & Verify-Test Linux FC / IP SAN Implementation LUN Prep & Verify-Test Windows

FC / IP SAN Implementation-Switch Configuration Test FC / IP SAN Implementation-Switch Configuration

Legend Required Training SAN ILT-Workshop Recommended Training SAN Web-based training SAN Web-based Testing Required 2 hours WBT

Continue path from previous slide

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Learning Maps

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Tools
GetSuccessful Workshop

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NetApp Tools

!! IMT Interoperability Matrix !! Net2 Installation Technical Library !! WireGauge !! Synergy

! Storage Design Studio ! Customer Documentation

!! Realize

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Tools to Improve your Margins

!! Tools and automation
! Increase partner services efficiencies ! Improve margins ! Help increase customer satisfaction

!! Tools and resources include

! Interoperability Matrix (IMT) ! Net2 NetApp installation technical library ! WireGauge quality tool ! NetApp Synergy ! Realize

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Interoperability Matrix (IMT)

Mapping of what works with what

!! Web-based utility tool to search for information about configurations for NetApp products that work with third-party products and components !! Maintains a repository of configurations and provides a user-friendly interface for the easy access of supported configuration information !! Access the IMT through the NOW site
http://now.netapp.com/matrix/

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NetApp Technical Library (Net2)

Proven practices for installing and configuring NetApp products

!! Improves efficiency of field service technicians ! Accelerates installation with consistent, proven processes !! Saves time and resources ! Enables technicians to search by product line to find relevant procedures quickly !! Increases consistency and quality of service ! Automatically distributes the most up-to-date documentation to technicians laptops
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Net2 Installation Technical Library

What you need when you need it
!! Fast convenient access
! The documents you need, when you need them Checks for updates and downloads of new items at each launch Increases efficiencies by accelerating field service installations Saves time and resources by having technical collateral local to your laptop Increases consistency and quality of service by automatically distributing the most up-to-date documentation to technicians laptops

!! Receive automatic updates

!

!! Benefits
! ! !

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WireGauge
Post Installation QA Tool

!! Improves quality of installed systems !! Simplifies troubleshooting of cabling configurations !! Minimizes support calls after installation !! Improves customer satisfaction
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WireGauge
Confidence in your cabling configurations
!! Simple GUI and process
! ! ! ! Connect to console port and initiate Checks all cabling paths and MPHA Graphic interface to display results Upload results XML file to NetApp Global Support

!! Benefits
! ! ! ! Increases quality of installed systems Simplifies troubleshooting of cabling configurations Reduces support calls after installation Improves customer satisfaction

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NetApp Synergy A Suite of Applications

http://synergy.netapp.com

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Storage Design Studio

Design Configure Document
!! Enables you to build accurate, detailed configurations of NetApp storage controllers !! Provides the capability to rapidly design a solution and make changes to the design seeing results immediately !! Outputs configuration scripts !! Generates high-quality, as-built storage solution models and detailed documentation including Visio diagrams
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Design
Design and lay out the storage solution
!! Complete storage system design !! Graphical interface
! Rich features for ease of use ! Built-in error checking ! Bulk import

!! Make changes and see the results

Ability to import existing configurations

! Demonstrate what-if scenarios ! Obtain customer sign-off for design

!! Benefits
! ! ! Decreases design time Improves quality Increases customer satisfaction

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Configure
Configure the storage systems
!! Converts design parameters and settings to CLI setup commands !! Outputs a series of CLI scripts
! Storage configuration ! Switch configuration ! SnapDrive configurations

!! Benefits
! Reduces data center maintenance windows to save your customer time and effort ! Improves accuracy by reducing typing errors

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Customer Documentation
Provide high-quality customer deliverables
!! Solution summary documents
! Numerous pre-formatted Word templates ! Local language translation capability ! Ability for partner to rebrand

!! Detailed Visio diagrams

! Dynamically create a series of Visio diagrams of your completed solution

!! Benefits
! Saves time and resources by completing complex documentation with a few clicks of the mouse ! Increases consistency and quality of service by providing high-quality customer deliverables

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Re-Branding Customer Documentation

Customized templates in Storage Design Studio !! Customize existing document templates for use within NetApp Synergy Storage Design Studio !! Modify the templates to reflect your partner-specific information and logo and to create a standard set of reusable documents
https://communities.netapp.com/docs/DOC-5234

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NetApp Realize Overview

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What is NetApp Realize?

NetApp Realize is a sales tool that helps you win deals by proving the business value of NetApp Solutions: !! Platform for creating a tailored financial analysis !! Calculates key values
!! ROI !! NPV !! TCO !! Payback Period

!! Includes capital cost and operating expense savings !! Calculates values for 1-5 years !! Incorporates NetApp Storage Efficiency technologies
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We Collaborate With You To Create a Comprehensive TCO Analysis

Set Up Your Analysis
We enter your information and review default assumptions for your financial environment

Basic Customer and Financial Information

Setup

Identify the Existing Storage Environment

We work with you to identify data requirements and existing storage technology

Identify

Current Data Volumes / Growth

Current Storage Technologies

Current Cost Structures

Propose Solutions
Propose storage solution(s) that we believe are appropriate alternatives to existing solutions

Propose

Default V-Series System

Technologies Cost Structure Pace / Salvage

Technologies

Default FAS System

Cost Structure Pace / Salvage

Analyze and Compare

NetApp Realize analyzes financial impact of proposed solutions and shows savings and benefits compared to the existing system

Existing

Analyze

Proposal 1: Default V-Series System

Proposal 2: Default FAS System

Present Results
Use the NetApp Realize outputs as a summary to allow you to take the next step

TCO, Cost Savings, ROI, Net Present Value, Payback Period

Final

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NetApp Realize: How It Works

!! Select local currency of choice !! Answer 10 basic questions !! Leverage industrystandard defaults !! Receive a baseline ROI analysis !! Refine inputs to reflect specific storage growth and data management challenges
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NetApp Realize Certification By IDC

!! NetApp Realize is certified by IDC !! Typical savings of 40-65% !! Accurate methodology !! Intelligent defaults
!! Power Costs !! Labor Costs !! Floor space costs !! Etc.

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Get Started Today

!! Contact your NetApp sales or channel partner representative !! Learn more about the NetApp Storage Efficiency Program
! Visit:
http://www.netapp.com/us/company/ leadership/storage-efficiency/

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Resources
!! TechNet for Partners
! http://tech.netapp.com

!! NetApp Communities
! http://communities.netapp.com/community/ps

!! NOW
! http://now.netapp.com

!! NetApp University
! http://now.netapp.com/NOW/products/education/public/ learning_maps/lm_customer.html

!! Questions? Contact your NetApp Partner representative or email ! xdl-teso-partner-support@netapp.com

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Thank you

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