4.2.

3 LETTER WRITING There are basically two types of letter writing namely formal letter and informal letter. Formal letters are such as letter of complaint , letter to order stationery, letter to protest, etc whereas Informal letters are such as letter to a friend, letter to family members, etc. A: FORMAL LETTER (i) Language features Formal tone Words which tell us how, when or where Words which express udgements Words such as !because", !as a results" to establish cause #effect relationship. (ii) Format Business Letter Format $loc% Format& $usiness Letter 'eturn (ddress Line ) 1 'eturn (ddress Line * +ate (,onth +ay, -ear) 2 ,r.#,rs.#,s.#+r. Full name of recipient. 3 Title#.osition of 'ecipient. /ompany 0ame (ddress Line ) (ddress Line * +ear ,s.#,rs.#,r. Last 0ame& 4 1ub ect& Title of 1ub ect 5 $ody .aragraph ).................................................................. ................................................................... ..................................................... $ody .aragraph *.................................................................. ................................................................... ..................................................... $ody .aragraph 2.................................................................. ................................................................... ..................................................... /losing (1incerely...), ! 1ignature " -our 0ame (.rinted) # -our Title

3nclosures (*) 1$ Typist Initials. 11 The bloc% format is the simplest format4 all of the writing is flush against the left margin. %our A&&ress 1 The return address of the sender so the recipient can easily find out where to send a reply to. 1%ip a line between your address and the date. (0ot needed if the letter is printed on paper with the company letterhead already on it.) 'ate 2 .ut the date on which the letter was written in the format ,onth +ay -ear i.e. (ugust 25, *552. 1%ip a line between the date and the inside address (some people s%ip 2 or 6 lines after the date). Insi&e A&&ress 3 The address of the person you are writing to along with the name of the recipient, their title and company name, if you are not sure who the letter should be addressed to either lea7e it blan%, but try to put in a title, i.e. 8+irector of 9uman 'esources8. 1%ip a line between the date and the salutation. (a)utation 4 +ear ,s.#,rs.#,r. Last 0ame&, +ear +irector of +epartment 0ame& or To Whom It ,ay /oncern& if recipient:s name is un%nown. 0ote that there is a colon after the salutation. 1%ip a line between the salutation and the sub ect line or body. (u*+e,t Line (optional) 5 ,a%es it easier for the recipient to find out what the letter is about. 1%ip a line between the sub ect line and the body. Bo&The body is where you write the content of the letter4 the paragraphs should be single spaced with a s%ipped line between each paragraph. 1%ip a line between the end of the body and the closing. .)osin/ ! Let:s the reader %now that you are finished with your letter4 usually ends with 1incerely, 1incerely yours, Than% you, and so on. 0ote that there is a comma after the end of the closing and only the first word in the closing is capitali;ed. 1%ip 2<6 lines between the closing and the printed name, so that there is room for the signature. (i/nature " -our signature will go in this section, usually signed in blac% or blue in% with a pen. 0rinte& Name # The printed 7ersion of your name, and if desired you can put your title or position on the line underneath it. 1%ip a line between the printed name and the enclosure. En,)osure 1$ If letter contains other document other than the letter itself your letter will include the word

83nclosure.8 If there is more than one you would type, 83nclosures (=)8 with the = being the number of other documents enclosed, not including the letter itself. Re1eren,e Initia)s 11 If someone other than yourself typed the letter you will include your initials in capital letters followed by the typist:s initials in lower case in the following format4 (>#gs or (>&gs. (i) 3xample 2ii3 *5*5 ?alan 1i%amat @5655 1eremban ?anuary A, *5)* ,r. $runo (ccounts .ayable The +elicious 1tore )5)5 ?alan ,egamall @5)55 1eremban +ear ,r. $runo& It has come to my attention that your company, The +elicious 1tore has been late with paying their in7oices for the past three months. In order to encourage our customers to pay for their in7oices before the due date, we ha7e implemented a discount model where we will gi7e you *B off your in7oice if you pay us within @ days of recei7ing the in7oice. I hope that e7erything is going well for you and your company. -ou are one of our biggest customers, and we appreciate your business. If you ha7e any Cuestions, feel free to contact me at (5D) EEE<EEEE 1incerely, Signature ,ars (ccounts 'ecei7able (am4)e Business Letter

B: INFORMAL LETTER (i) Language features Informal tone

1ocial expressions Language forms and functions.

(ii) Format
Frien&)- Letter Format 'eturn (ddress Line ) 1 'eturn (ddress Line * +ate (,onth +ay, -ear) 2

+ear 0ame of 'ecipient, 3

$ody .aragraph ).......................................................................... ............................................................................ .. $ody .aragraph *.......................................................................... ............................................................................ .. $ody .aragraph 2.......................................................................... ............................................................................ ..4 /losing (1incerely...), 5 1ignature

..1. !

In the friendly letter format, your address, date, the closing, signature, and printed name are all indented to the right half of the page (how far you indent in is up to you as long as the heading and closing is lined up, use your own discretion and ma%e sure it loo%s presentable). (lso the first line of each paragraph is indented. %our A&&ress 1 (ll that is needed is your street address on the first line and the city, state and ;ip on the second line. (0ot needed if the letter is printed on paper with a letterhead already on it.) 'ate 2 .ut the date on which the letter was written in the format ,onth +ay -ear e.g. (ugust 25, *552. 1%ip a line between the date and the salutation. (a)utation 3 Fsually starts out with +ear so and so, or 9i so and so. 0ote& There is a comma after the end of the salutation (you can use an exclamation point also if there is a need for some emphasis).

Bo&- 4 The body is where you write the content of the letter4 the paragraphs should be single spaced with a s%ipped line between each paragraph. 1%ip * lines between the end of the body and the closing. .)osin/ 5 Let:s the reader %now that you are finished with your letter4 usually ends with 1incerely, 1incerely yours, Than% you, and so on. 0ote that there is a comma after the end of the closing and only the first word in the closing is capitali;ed. (i/nature -our signature will go in this section, usually signed in blac% or blue in% with a pen. 1%ip a line after your signature and the ..1. 0.(. ! If you want to add anything additional to the letter you write a ..1. (post script) and the message after that. -ou can also add a ....1 after that and a ......1. after that and so on. (iii) 3xample (am4)e Frien&)- Letter A5D /ountry Lane 0orth $ays7ille, /( A2*ED +ecember 5*, *5))

+ear 1amatha,

It feels li%e such a long time since the last time I saw you. I %now it:s only been a month since I saw you. 1o far my holidays ha7e been greatG I spend all my wee%ends at the beach. I am getting a nice tan and you can no longer say I am paler than you. I ha7e been playing lots of 7olleyball, surfing and building a nice collection of sea shells. ?ust this past wee%end I too% second place in a sandcastle building contestG Hn the wee%days I wor%. I dri7e an ice cream truc% around and sell ice cream to the %ids. It is so cool. It is a combination of the two things I lo7e most, ice cream and %ids. The pay isn:t too great but I lo7e the ob so much. I hope the holiday"s been going well for you too. There:s only a month left before it:s bac% to school. Would you li%e to meet up some time before school startsI -our friend, Signature

..1. William says hi.

Writin/ Tas5s (a) ( Letter of /omplaint -ou are a resident of Taman 1inar 9arapan. -ou and se7eral of the residents in your area are unhappy with the presence of numerous stalls in your area# -our complaints are about& 1talls sprawling onto the roads Fnhygienic conditions at the stalls Lac% of par%ing space /logged drains

Write a letter to the town council complaining about the conditions When writing the letter, you should4 ,ention the complaints >i7e suggestions on how to o7ercome the problems Include any other rele7ant information.

(b) ( Letter to a Friend Write a letter to a friend telling him#her about a frightening experience.