.

DKT and DST

User Guide
(Version 9.xx) Discontinued (Replaced by FlexSet 120/280 User Guide)

The flexible way to communicate

The information contained in this document is proprietary and is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreement protecting TADIRAN TELECOM BUSINESS SYSTEMS LTD.s (here in referred to as the Manufacturer) rights in the aforesaid information. Neither this document nor the information contained herein may be published, reproduced or disclosed to third parties, in whole or in part, without the express, prior, written permission of the Manufacturer. In addition, any use of this document or the information contained herein for any purposes other than those for which it was disclosed is strictly forbidden. The Manufacturer reserves the right, without prior notice or liability, to make changes in equipment design or specifications. Information supplied by the Manufacturer is believed to be accurate and reliable. However, no responsibility is assumed by the Manufacturer for the use thereof nor for the rights of third parties which may be effected in any way by the use thereof. Any representation(s) in this document concerning performance of the Manufacturer's product(s) are for informational purposes only and are not warranties of future performance, either express or implied. The Manufacturer's standard limited warranty, stated in its sales contract or order confirmation form, is the only warranty offered by the Manufacturer in relation thereto. This document may contain flaws, omissions or typesetting errors; no warranty is granted nor liability assumed in relation thereto unless specifically undertaken in the Manufacturer's sales contract or order confirmation. Information contained herein is periodically updated and changes will be incorporated into subsequent editions. If you have encountered an error, please notify the Manufacturer. All specifications are subject to change without prior notice.

Copyright by TADIRAN TELECOM BUSINESS SYSTEMS LTD., 1993-2004. All rights reserved worldwide

All rights reserved worldwide. The Coral is Protected by U.S. Patents 6,594,255; 6,598,098; 6,608,895; 6,615,404
All trademarks contained herein are the property of their respective holders.

Table of Contents
Introduction . . . . . . . . . . . . . . . . . . . . Feature Codes . . . . . . . . . . . . . . . . . . Symbols Used in this Guide . . . . . . . . . . Product Featurs and model designations: DKT 23XY . . . . . . . . . . . . . . . . . . . DKT 2320Z . . . . . . . . . . . . . . . . . . . DKT 21XY . . . . . . . . . . . . . . . . . . . DKT 11X0 . . . . . . . . . . . . . . . . . . . DST . . . . . . . . . . . . . . . . . . . . . . . Account Code (as required) . . . . . . . . . . Account Code (Forced) . . . . . . . . . . . . . ACD & UCD Groups: . . . . . . . . . . . . . . Calls Waiting Display (for ACD) . . . . . . . Load ID (for ACD Group) . . . . . . . . . . . Log-In/Out (for Single ACD Group) . . . . . Primary Log-In (for ACD Groups) . . . . . . Release/Resume From All Groups . . . . . . Release/Resume From A Single UCD Group Wrap-Up Code (for ACD Group) . . . . . . . Wrap-Up Time On/Off . . . . . . . . . . . . . Audio Level and Speakerphone Adjustment . Auto Answer On/Off . . . . . . . . . . . . . . . Auto Redial . . . . . . . . . . . . . . . . . . . . Boss Group: . . . . . . . . . . . . . . . . . . . Programming Exclusive Hold . . . . . . . . . Programming Privacy . . . . . . . . . . . . . Call Forward . . . . . . . . . . . . . . . . . . Using . . . . . . . . . . . . . . . . . . . . . . Break-In . . . . . . . . . . . . . . . . . . . . . . Table of Contents . . . i . . . ii . . . iv . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . a b c d e 1 2 3 3 4 5 6 7 8 9 10 11 12 13 16 17 18 19 21 24 Broker/Consultation/Three-Way Conference Call Forward . . . . . . . . . . . . . . . . . . Caller ID Control . . . . . . . . . . . . . . . Camp-On: . . . . . . . . . . . . . . . . . . . Call Back (Station, Outside Line) . . . . . Off-Hook, (Station) . . . . . . . . . . . . . Class Of Service Switchover . . . . . . . . Conference, Multiparty . . . . . . . . . . . . Divert Call . . . . . . . . . . . . . . . . . . . Do Not Disturb (DND) . . . . . . . . . . . . Do Not Disturb, Override . . . . . . . . . . . Elapsed Time Display . . . . . . . . . . . . Executive Privilege . . . . . . . . . . . . . . Flash (Calibrated Opening) On Trunk . . . . Follow Me . . . . . . . . . . . . . . . . . . . Forced Release . . . . . . . . . . . . . . . . Group Calls . . . . . . . . . . . . . . . . . . Help: . . . . . . . . . . . . . . . . . . . . . . Requesting . . . . . . . . . . . . . . . . . . Answering . . . . . . . . . . . . . . . . . . Hold . . . . . . . . . . . . . . . . . . . . . . Hot Line: . . . . . . . . . . . . . . . . . . . . Delayed . . . . . . . . . . . . . . . . . . . Immediate . . . . . . . . . . . . . . . . . . Idle Display - On/Off . . . . . . . . . . . . . Last Number Redial . . . . . . . . . . . . . Making Calls: External and Internal . . . . Malicious Call Trace on/off . . . . . . . . . . Malicious Call Trace Record Print . . . . . . Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 28 31 32 32 34 35 36 39 40 42 43 44 45 46 47 48 50 50 51 52 54 54 55 56 57 58 62 63

DKT & DST

Table of Contents (cont.)

Message: . . . . . . . . . . . . . . . . . . Answering . . . . . . . . . . . . . . . . . Leaving . . . . . . . . . . . . . . . . . . Cancellation . . . . . . . . . . . . . . . Multilingual Display . . . . . . . . . . . . Music On/Off . . . . . . . . . . . . . . . Music Sources . . . . . . . . . . . . . . . Mute . . . . . . . . . . . . . . . . . . . . . Name/Dial Number Display . . . . . . . . Night Answer (Central Bell/UNA Pickup) OCC (other common carrier) . . . . . . . Page-Q . . . . . . . . . . . . . . . . . . . Paging, Receiving: . . . . . . . . . . . . . Auto-Answer . . . . . . . . . . . . . . . Turning On/Off . . . . . . . . . . . . . . Using . . . . . . . . . . . . . . . . . . . Paging, Announcing: . . . . . . . . . . . Public Address . . . . . . . . . . . . . . Voice (To Single Key Set) . . . . . . . . Zone (To Key Set Group) . . . . . . . . Park . . . . . . . . . . . . . . . . . . . . . Passcode . . . . . . . . . . . . . . . . . . Phone Dial Lock . . . . . . . . . . . . . . Pickup: Group, Directed . . . . . . . . . . Programming: . . . . . . . . . . . . . . . Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 64 66 67 68 69 70 71 72 73 74 75 76 76 77 78 79 79 80 81 82 84 85 86 87 87 Possibilities . . . . . . . . . . . . . Boss Group Line Key . . . . . . . . Preference . . . . . . . . . . . . . . Receiving Calls . . . . . . . . . . . . Relay (Accessory) . . . . . . . . . . Reminder . . . . . . . . . . . . . . . Ring Adjustment . . . . . . . . . . . Room Status . . . . . . . . . . . . . . Saved Number/Repeat Number . . . Security Line . . . . . . . . . . . . . Series Call . . . . . . . . . . . . . . . Silent Monitor . . . . . . . . . . . . . Speakerphone/Headset . . . . . . . Speed Dialing: . . . . . . . . . . . . . Programming Private Library . . . Using Private and Public Libraries Split Call . . . . . . . . . . . . . . . . Stop Dial . . . . . . . . . . . . . . . . Transfer (Xfer) . . . . . . . . . . . . . Waiting Calls Display . . . . . . . . . Waiting Call Tone . . . . . . . . . . . Wakeup . . . . . . . . . . . . . . . . Appendix A - Glossary . . . . . . . . Appendix B - Tones . . . . . . . . . . Appendix C - Key LED Indications . Appendix D - ISDN Cause Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 . 90 . 91 . 93 . 94 . 95 . 97 . 98 . 99 100 101 102 103 105 105 108 109 111 112 115 116 117 A-1 B-5 C-7 D-8

Table of Contents (cont.)

DKT & DST

Introduction
Welcome to the Coral Systems and its associated Digital Key Sets based on ISDN standards. Much thought has gone into making this system flexible and easy to use. The key sets will become an invaluable part of your work environment, providing you with an important tool for your daily business and communication activities. Although the key sets are very advanced instruments, their use is very simple and straightforward. By using features important for you and your company, your key sets will provide you with immediate communication power. Many of the features, which have been assigned during initial installation, are provided on an extension (station) basis. Feature allocation may also be redefined to suit changing working situations or adapted to your individual requirements by allowing you to program each button on your telephone. Should you need to change a button function, this can be done from the telephone (see page 87). Most of the key set features can be activated by either pressing the programmed key or by dialing the feature access code. This Users Guide provides a full description of the capabilities and operation of the DKT and DST. The manual is organized alphabetically, on a feature-by-feature basis. The Table of Contents also doubles as an index to the features that the Coral supports for the various key sets. Use of this guide is straightforward, with each feature listed separately. However, certain features have various user options. In this case all of the options are listed under the major feature name; examples of this are ACD & UCD Groups, Boss Groups and Speed Dialing. The appendices, located at the rear, give basic explanations of special terms and operations used throughout this manual, and are useful to consult for a fuller explanation of telephony terms. Not every feature code in this guide may have been installed in your system, or at your extension. Check with your system manager for a list of the specific features installed.
DKT & DST i

List of Feature Codes

The following feature codes are programmed into your system when your key set is installed. All code numbers may not be applicable to your particular system and may be different from those listed here, as dictated by your companys needs. An arrow () between two sets of numbers indicates a range of code numbers available for operating that particular feature, for example 56005849. Please refer to and use these code numbers when you do not have a dedicated feature key on your key set.
Feature
Account Code . . . . . . . . . . . . . . . . . . . ACD & UCD Groups: Calls Waiting Display (for ACD Group) . . . . . Load ID (for ACD Group) . . . . . . . . . . . . Log-In/Out (for single ACD Group) . . . . . . Primary Log-In (for ACD Group) . . . . . . . . Release/Resume From All ACD/UCD Groups Release/Resume From A Single UCD Group . Wrap-Up Code, (ACD Group) . . . . . . . . . Wrap-Up Time (On/Off) . . . . . . . . . . . . . Activation Code . . . . . . . . . . . . . . . . Auto Answer ON/OFF . . . . . . . . . . . . . . . Auto Redial . . . . . . . . . . . . . . . . . . . .

Code No.
. . #1990 . . . . . . . . . . . . . . . . . . . . . . #1982 #1973 #1974 #1442 #1975 #1991 #1977 #1976 #11 or #1 or 1 #138 #178

Feature
Call Forward: All . . . . . . . . . . . . . . . . Busy . . . . . . . . . . . . . . No Answer . . . . . . . . . . . Busy/No Answer . . . . . . . . Timed . . . . . . . . . . . . . . Camp-On: Call Back . . . . . . . . . . . . Off-Hook . . . . . . . . . . . . Cancelation Code . . . . . . . Class Of Service (COS) Switchover Conference . . . . . . . . . . . . Conference Lock . . . . . . . . Conference Release . . . . . . Divert Call . . . . . . . . . . . . . Do Not Disturb (DND) . . . . . . . Do Not Disturb, Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Code No
. . . . . . . . . . . . . . . . . . . . . #141 or #8 #140 #142 #147 or #2 #1985 Xfer 2, #176 Xfer 8 #10 or #0 or 0 #149 70987099 #1441 #1983 #1445 #145 Xfer 3, #124 #129 #170 #150 #189 #123 56005849

"

&

Boss Group: Call Forward All Calls . . . . Call Forward Busy . . . . . Call Forward No Answer . . Call Forward Timed . . . . . Line . . . . . . . . . . . . . Programming Exclusive Hold Programming Privacy . . . . Break-In . . . . . . . . . . . . Caller ID Control . . . . . . . .

. . . . . . . . .

. . . . . . . . .

. . . . . . . . .

. . . . . . . . .

. . . . . . . . .

. . . . . . . . .

. . . . . . . . .

. . . . . . . . .

. . . . . . . . .

. . . . . . . . .

. . . . . . . . .

. . . . . . . . .

#168 #167 #169 #1984 #126 #187 #186 or #6 Xfer 3, #124 #1444

Elapse Time Display . . . . . . . . . Executive Privilege . . . . . . . . . Flash (Calibrated Opening) On Trunk Follow Me . . . . . . . . . . . . . . Forced Release . . . . . . . . . . . Group Call . . . . . . . . . . . . . .

List of Feature Codes ii

DKT & DST

List of Featur e Codes (cont.)

Feature Code No. Feature
Paging, Announcing: Public Address . . . . . . . . Voice (To Single Key Set) . . Zone (To Key Set Group) . . . Park . . . . . . . . . . . . . . . Passcode . . . . . . . . . . . . Phone Dial Lock . . . . . . . . . Pickup: Group . . . . . . . . . . . . . Directed . . . . . . . . . . . Programming Key . . . . . . . . Programming Preference . . . . Relay (Accessory) . . . . . . . . Reminder . . . . . . . . . . . . Ring Adjustment . . . . . . . . . Room Status . . . . . . . . . . Saved Number/Repeat Number Security Line . . . . . . . . . . Series Call . . . . . . . . . . . . Silent Monitor . . . . . . . . . . Speakerphone/Headset . . . . . Speed Dialing: Programming Private Library Split Call . . . . . . . . . . . . . Stop Dial . . . . . . . . . . . . Transfer (Xfer) . . . . . . . . . . Waiting Call Display . . . . . . . Wakeup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Code No
. . . . . . . . . . . . . . . . . . . . . . . . . 70747079 Xfer 6, #191 or #3 73007309 #183 or 79 or #7 #179 #148 #181 or 76 #180 or 77 #139 #131 70867091 #172 #136 70267041 #196 or #9 #177 #195 Xfer 9, #1981 #120, #1323 #193 #1321, #1322 #1300 #122 #1325 #173

Help Requesting . . . . . . . . . . . . . . . . . . . #1443 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . #171 or #4 Idle Display On/Off . . . . . . . . . . . . . . . . . . #137 Last Number Redial . LED On/Off . . . . . Loop . . . . . . . . . Loop Originating Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . or #143 . . #1301 . #121 . #125 . . . . . . . . . #1740 #1741 #175 or #5 Xfer 5, #175 or #5 #1440 #1328 #135 #1329 #1320

Malicious Call Trace on/off Malicious Call Print . . . . Message, Answering . . . Message, Leaving . . . . . Message, Cancellation . . Multilingual Display . . . . Music On/Off . . . . . . . Music Sources . . . . . . Mute Microphone . . . . .

Name/Dial Number Display . . . . . . . . . . . . . . #128 Night Answer (Bell/UNA Pickup) . . . . . . . . . . . #192 or 78 OCC . . . . . . . . . . . . . . . . . . . . . . . . . . #127 Page-Q . . . . . . . . . . . . . . . . . . . . . . . . 70607069 Paging, Receiving: Auto-Answer . . . . . . . . . . . . . . . . . . . . #133 Turn On/Off . . . . . . . . . . . . . . . . . . . . . #134

List of Feature Codes iii

DKT & DST

Symbols Used In This Guide

CODE

Telephone Keys: The key includes a name and an indication LED. XFER (Transfer) key: When Auto Transfer is defined at the station, pressing Xfer is not required while on an established call. The thickly outlined XFER key indicates features where this is relevant. Message Display: The optional message LCD display provides information about the status of the DKT set. The display represents 48 or 80 characters in two rows of 24 or 40 characters each depending on the type of key set in use. Volume Controls: The Volume control keys are used to adjust volume and to scroll among items within certain features while these features are displayed, such as Reminder and Private Library. Activation and Cancellation Codes: Used activate or cancel certain features. The default codes are #11 and #10. However the codes for your system may be different, which your system administrator will inform you. These can be entered by dialing or programming a key with the codes, or adding the codes to the program of a feature key. When shown in the column labeled Key LED, indicates whether or not the key LED is illuminated. The letters XXXX, YYYY and ZZZZ when shown in the DKT display represent numbers or names of station or extension or trunk numbers, or special numbers according to usage.

XFER

MESSAGE

DISPLAY

ON/OFF XXXX/YYYY/ZZZZ

c Note:

In this guide, these letters are shown when required as part of the DKT display. Special usage of these letters will be indicated in the text.

DKT & DST iv

Product Features and model designations

volume up/down, adjusts speakerphone, handset and background music levels; ringer level, ringer pitch, message ringer cadence; waiting scrolls display lists lamp

optional display 80 characters

DKT 23XY
X 0 2 Display Option None

built-in speaker, voice announcer, electronic ringer 24 user programmable keys with LED indicators

handset

2 rows x 40 chrtrs.
1

2 5
8

4
7

Y 0 1 2 3

PEX/APA/VDM Option None PEX APA VDM

dial pad

DKT 23XY

microphone

4 fixed keys (system programmable, identical function to all DKTs and DSTs in the system)

DKT & DST

headset

volume up/down, adjusts headset and background music levels; ringer level, ringer pitch, ringer cadence; scrolls display lists

message waiting lamp

display 80 characters

earpiece, electronic ringer

on-hook switch 24 user programmable keys with LED indicators
1

2
5

3
6

microphone
7
*

4 8 0

9
#

dial pad

SPKR - on/off key

4 fixed keys (system programmable, identical function to all DKTs and DSTs in the system)

built-in speaker, voice announcer

DKT-2320Z (Zip Tone)

DKT & DST b

volume up/down, adjusts speakerphone, handset, and background music levels; message ringer level, ringer pitch, waiting ringer cadence; lamp scrolls display lists

optional display 80 characters

DKT 21XY
X 0 2 Display Option None 2 rows x 40 chrtrs.

built-in speaker, voice announcer, electronic ringer 8 user programmable keys with LED indicators
1
2 3

handset

4
7
8

5
6 #

Y 0 1 2 3

PEX/APA/VDM Option None

dial pad

microphone

PEX APA VDM

4 fixed keys (system programmable, identical function to all DKTs and DSTs in the system)

DKT 21XY

DKT & DST c

volume up/down, adjusts speakerphone, handset, and background music levels; ringer level, ringer pitch, ringer cadence; scrolls display lists

message waiting lamp

optional display 48 characters

DKT 11X0
X 0 1 Display Option None

built-in speaker, voice announcer, electronic ringer

8 user programmable keys with LED indicators

handset

2 rows x 24 chrtrs.
1
2 3

4
7
*

5
8

6 #
6

microphone

dial pad

4 fixed keys (system programmable, identical function to all DKT s and DSTs in the system)

DKT model 1110, even though the system is defined with up to eight cNOTE: In digits in the numbering plan, only the last five digits will be shown.

DKT 11X0

DKT & DST d

volume up/down, adjusts speaker, handset, and backgr ound music levels; ringer level; ringer cadence

m essage wait ing l am p

handset built-in speaker voice announcer, electronic ringer

1
2
5
8

8 user pr ogramm able keys wit h LED indicators

3

4
7

6
6
#

microphone not used in this model

dial pad

4 fixed keys (system programmable, identical function to all DKTs and DSTs in t he syst em )

DST

DKT & DST e

Account Code (as required)

#1990

Display Message

Key LED

When your company is equipped with a Call Accounting System, call statistics are printed through the Station Message Detailed Records (SMDR) report. The Call Accounting System is defined system-wide and among the various types of statistics that the report gives is cost monitoring or pulse metering, which can be assigned to a particular client account number. The printout includes the date and time that the conversation took place. When activated, the Account Code is useful in facilitating billing by individuals regardless of Client Account.
To activate Account Code from idle: Press
ACCT CODE

n = account number (not displayed when VFAC is used)

or dial feature code #1990

E N T E R A C C O U N T # A C C O U N T N U M B E R E N T E R A C C O U N T n n n n E N T E R #

ON ON ON

Dial the account number Press outside line key or dial access code for outside line Dial external number

cNOTE: Last Number Redial code, Saved Number code or Speed Number
can also be used instead of an outside line where applicable.

T K / T K G / L I B

To activate during an incoming or outgoing call: Press

ACCT CODE

or

press

XFER

and dial feature code #1990

E N T E R A C C O U N T # A C C O U N T N U M B E R E N T E R A C C O U N T n n n n C O N F I R M E D #

ON ON ON

Dial the account number Hear confirmation tone Continue the call or hang-up
upon your system definition, up to 16 digits are cNOTE: Depending available for account numbers. Only one account number entry is allowed for a single call. Any additional number will show the message ALREADY SET . Should you dial a wrong account number (when VFAC is installed in your system), the error message PASSCODE FAIL will appear. Account Code (as required) 1

R E C O N N E C T

(t r u n k # )

OFF

DKT & DST

Account Code (Forced) The following steps are taken when dialing from idle if the Forced Account Code feature is used.
To make an external call: Dial external line access code or press outside line key or press speed key Dial account number Dial external number To redial the last number: Dial #143 or press or press Dial account number To redial a saved number: Press
SAVED LAST NUM

or dial Saved Number feature code #196

Dial account number To dial a public or private speed call number: Dial speed call library number or press speed key Dial account number

Account Code (Forced) 2

DKT & DST

ACD & UCD Groups: Calls Waiting Display (for ACD)

#1982

Display Message nn = number of waiting calls

Key LED

This feature provides you with the ability to view the number of calls waiting for any ACD group.
To view the number of waiting calls for any group:

While in idle
Press
CALLS WAIT

or dial access code #1982

E N T E R A C D # A C D W A I T I N G

ON
C A L L

Dial any ACD group number Hear confirmation tone

C A L L S W A I T . A C D ( a c d # )

n n

OFF

cNOTE: To program a CALLS WAIT key, use feature code #1982.

To view the number of waiting calls for a specific group:

The Key LED flashes when calls are waiting. Use of the feature is allowed in any state including while in conversation.
Press
CALLS W ACD #

FLASHING

C A L L S W A I T . A C D ( a c d # )

n n

ON

cNOTE: To program a CALLS WAIT ACD # key, use feature code #1982,
followed by the specific ACD group number.

OFF

ACD & UCD Groups: Calls Waiting Display (for ACD)

DKT & DST 3

ACD & UCD Groups: Load ID (for ACD Group)

#1973

Display Message

Key LED

T his feature enables the system to identify an ACD group agent when joining the system for the first time during a session. Once your ID number is registered in the system, you can join as many ACD groups as required. As long as you are logged-in to at least one ACD group, your ID number will remain in the system. However, once you have logged out of the last group, your ID number will be erased from the system. Entering an ACD group will require going through the Load ID procedure again.
To load your ID number: Press
LOAD ID

x = ID number

or dial #1973

E N T E R I D L O A D I D E N T E R I D L O A D I D C O N F I R M E D x x x x

OFF OFF ON

Dial your ID number (4 digits) Hear confirmation tone

cNOTE: Only one ID number is allowed per station, any additional attempt

to Load ID will be refused and you will hear a reorder tone. The display will show:

A L R E A D Y

S E T

ACD & UCD Groups: Load ID (for ACD Group)

DKT & DST 4

ACD & UCD Groups: Log-In/Out (for Single ACD Group)

#1974

Display Message

Key LED

This feature is used when an ACD group member joins or leaves an ACD group. A user can simultaneously be a member of numerous ACD groups.
To log-in to a single group: Press
LOG IN/OUT

X = ID number (displayed only when required)

or dial #1974

E N T E R L O G I N

A C D #

OFF OFF ON

Dial your ACD group number Dial activation code

D E A S S I G N L O G I N I D :

( a c d # ) x x x x

Hear confirmation tone

A S S I G N ( a c d # ) L O G I N I D : x x x x N O I D L O G I N

cNOTE: When ID is required and Log-In is attempted, the display will show:
To log-out from a single group: Press
LOG IN/OUT

or dial #1974

E N T E R L O G I N

A C D #

ON ON

Dial your ACD group number Dial cancellation code Hear confirmation tone
When you log-out from all the ACD groups the LOG-IN/OUT cNOTES: 1) LED will be extinguished and your ID number will be erased from the system. The display will show: 2) When required to either log-in or log-out from additional groups, the above procedures are repeated as many times as needed. 3) The LOG IN/OUT key can be programmed with #1974 plus an ACD group number to use the key as an on/off switch. 4) If you log-out from your primary group using this feature code, you also log-out as primary, so the group is no longer marked as primary (see page 6). ACD & UCD Groups: Log-In/Out (for Single ACD Group)

D E A S S I G N L O G I N I D :

( a c d # ) x x x x

L O G G E D

O U T

OFF

DKT & DST 5

ACD & UCD Groups: Primary Log-In (for ACD Groups)

#1442

Display Message

Key LED

This feature allows defining one of your ACD groups as having priority over other groups of which you are a member. Once you have logged in to your primary group, waiting calls will always be routed to you from this group first. Only when no more calls are waiting on the primary group queue, you will receive calls from your other groups.
no group is defined as primary or if log out is defined for the cNOTE: If primary group, then the first group you logged into (previous page) is defined as primary by system.

x = ID number (displayed only when required)

To Log-In to the Primary Group: Press

PRIMARY LOG-In

or dial #1442

E N T E R L O G I N

A C D #

OFF OFF ON

Dial your ACD group number Dial activation code

P R I M A R Y (a c d #) L O G I N I D : x x x x A S S I G N (a c d # ) L O G I N I D : x x x x

Hear confirmation tone

In some groups in order to Log-In, you must first have cNOTES: 1) defined an ID number (see page 4). 2) Only one group can be marked as primary, when you log in again on a different group as primary, the previous primary log-in will be overridden. 3)The PRIMARY LOG-in key can be programmed with #1442 plus an ACD group number to use the key as an on/off switch. 4) On logging in to mark a group as primary, you are also logged in as a member of the group (see page 5).

To Log-Out from the Primary Group: The procedure is the same as logging out from a single group (see previous page), except that the primary ACD group number is entered.
logging out so the group is no longer marked as primary, cNOTE: After you remain logged in as a member of the group (see page 5). ACD & UCD Groups: Primary Log-In (for ACD Groups) DKT & DST 6

ACD & UCD Groups: Release/Resume From All Groups

#1975

Display Message

Key LED

You can temporarily self release from all of the ACD/UCD groups of which you are a member. This feature also allows you to resume connections with the ACD/UCD groups from which you have been released.
To release from all ACD/UCD groups: Press
RLS ALL

key

R E S U M E D

A L L

OFF

or Dial feature code #1975 Dial activation code

R E L E A S E D

A L L

ON

Hear confirmation tone To resume connection with all ACD/UCD groups (from idle): Press the lit
RLS ALL

key

R E L E A S E D

A L L

ON

or Dial feature code #1975 Dial cancellation code Hear confirmation tone

R E S U M E D

A L L

OFF

cNOTE: Any attempt to resume, while not in idle, will be refused, and the
following message will appear:

E R R O R F R O M I D L E

ON
O N L Y

ACD & UCD Groups: Release/Resume From All Groups

DKT & DST 7

ACD & UCD Groups: Release/Resume From A Single UCD Group#1991 When your station is a member of a UCD group, you may temporarily exit the group and then rejoin when required.
To leave a single UCD group: Press
RLS HUNT

Display Message

Key LED

or dial #1991

E N T E R H U N T G R . # R E L E A S E H U N T

Dial your UCD group number Dial activation code

R E S U M E D

OFF

Hear confirmation tone

R E L E A S E D

ON

To return to a single UCD group: Press the lit

RLS HUNT

or dial #1991

E N T E R H U N T G R . # R E L E A S E H U N T R E L E A S E D

Dial your UCD group number Dial cancellation code Hear confirmation tone

ON

R E S U M E D

OFF

cNOTE: The

RLS HUNT

key can be programmed with #1991 plus the relevant

UCD group number to use the key as an on/off switch.

ACD & UCD Groups: Release/Resume From A Single UCD Group

DKT & DST 8

ACD & UCD Groups: Wrap-Up Code (for ACD Group)

#1977

Display Message

Key LED

After an ACD incoming call has been completed, information about the call can be sent to the PC-ACD. This information might include whether or not the customer is satisfied, or the origin of an incoming call. The types of information that can be sent to the PC-ACD and the relevant codes are defined system-wide. (See your ACD supervisor for a list of codes).
To activate the Wrap-Up Code: Press
WR-UP CODE

or dial #1977

E N T E R C O D E W R A P -U P C O D E

ON

Dial the required code (4 digits) Hear confirmation tone List of Wrap-Up Codes
WRAP-UP CODE MEANING

C O N F I R M E D

OFF

ACD & UCD Groups: Wrap-Up Code (for ACD Group)

DKT & DST 9

ACD & UCD Groups: Wrap-Up Time On/Off

#1976

Display Message

Key LED

The Wrap-Up Time feature provides an idle ACD/UCD group member with a time-out period between consecutive group calls. The time-out period is determined for each group on a system-wide basis. This feature allows an agent to utilize the Wrap-Up code without interfering with outside calls. When in Wrap-Up state, the display will show:
To activate Wrap-Up Time: Press or Dial feature code #1976 Dial activation code
WR-UP TIME

W R A P - U P

T I M E

W R A P -U P

O F F

OFF

W R A P -U P

O N

ON

Hear confirmation tone

To cancel Wrap-Up Time: Press the lit or Dial Wrap-Up Time feature code #1976 Dial cancellation code Hear confirmation tone
WR-UP TIME

W R A P - U P

O N

ON

W R A P - U P

O F F

OFF

ACD & UCD Groups: Wrap-Up Time On/Off

DKT & DST 10

Audio Level and Speakerphone Adjustment The audio level adjustment is used to control the sound that emanates from the telephones loudspeaker and handset.
To adjust audio level: Press Press
L M

Display Message

Key LED

x = 0-15 speaker and music volume level (MIN = 0 to MAX = 15) 24dB range y = 0-7 handset volume level (MIN = 0 to MAX = 7) 12dB range

to increase volume to decrease volume

The speaker, background music and handset each has its own audio level and is independently influenced by volume keys as follows:
Speaker: When conversing through the speaker, voice volume can be

adjusted. Volume of call monitoring, paging, etc. can also be adjusted.

Speakerphone (DKT only): When conversing hands-free, the built in

S P K R

V O L . x x x x

sensitive microphone is used to amplify your voice. The system operates in such a way that the two connecting parties (ie. you and the far side) cannot be heard simultaneously; the stronger party is heard. to be Press L to hear the far side better, press M heard more easily (or to break in).

Background Music : When in idle, and background music is turned on

(see page 69), music volume can be adjusted.

Handset: When conversing through the handset or headset, receiver

M U S I C

V O L. x x x x

volume can be adjusted.

H A N D S T

V O L. y y y y

Audio Level and Speakerphone Adjustment 11

DKT & DST

Auto Answer On/Off

#138

Display Message

Key LED

Activates your phone to answer all incoming calls automatically. Incoming calls to your station automatically connect after a predetermined number of rings so that you can answer the call totally hands-free. When using the DST, however, you must use the handset or headset when speaking.
To activate Auto Answer: Press or Dial Auto Answer code #138 Dial Activation code Hear confirmation tone
AUTO ANS

A U T O

A N S W E R

O F F

OFF

A U T O

A N S W E R

O N

ON

To cancel Auto Answer: Press the lit or Dial Auto Answer code #138 Dial Cancellation code Hear confirmation tone
AUTO ANS

CAUTION: Leaving your work station w h i l e A u t o A n s w e r is activated will cause your s t a t i o n t o a n s w e r an i n c o m i n g c a ll. I f a n y conversations are going on in the room the caller will inadvertently be listening in on these conversations. A trunk call trapped in Auto Answer could lock up the trunk until released by the system.

A U T O

A N S W E R

O N

ON

A U T O

A N S W E R

O F F

OFF

Auto Answer On/Off 12

DKT & DST

Auto Redial

#178
t d

Display Message

Key LED

The system can repeatedly dial outside numbers which are busy. The system will redial until the phone rings or up to a number of attempts defined system-wide, before the number is erased from the scanner list.
To activate Auto Redial from idle (before making an outside call): Press
AUTO REDIAL

= outside line access code or name = outside telephone number

or dial #178

A U T O

R E D I A L

ON
0 1

Dial the required outside line access code or press a programmed outside line feature key

R E P tt t tt

D I A L

Possible outside line access codes: trunk number, trunk group number, routing access, dial service, private/public library number, last number redial code or saved number code.
Dial the outside number (see table on page 107) to release or scroll between numbers by pressing the Press SPKR volume keys To activate Auto Redial when you hear busy tone or no answer: Press or Press
C O N F I R M E D
XFER AUTO REDIAL

R E P t t tt t

D I A L # n n d d d d d d d d d d

ON

and dial Auto Redial code #178

The system will now automatically redial at timed intervals.

When the called party answers, press the flashing handset to enable conversation.
SPKR

or lift the

Auto Redial 13

DKT & DST

Auto Redial (cont.)

To activate Redial features for all numbers: Press

#178

Display Message

Key LED

A U T O R E D I A L
AUTO REDIAL

ON

or dial feature code #178

Once activated the following features can be utilized (see the table below).

To

Press

or or or or

Dial #10 # 6 # 7

Display Message AUTO REDIAL LIST EMPTY HOLD SET HOLD REMOVED

LED Off Winking On

Comments All numbers in the redial list will be deleted. Confirmation tone will be heard All automatic dialing will cease. Confirmation tone will be heard. Number redialing will commence.

Cancel
Freeze Restart (release from freeze)

8
HOLD SPKR

Auto Redial 14

DKT & DST

Auto Redial (cont.)

To activate Redial features for a single number: Press
AUTO REDIAL

#178

Display Message

Key LED

or dial feature code #178

A U T O

R E D I A L

ON

cNOTE: Pressing

VOL keys allows scrolling through the redial list. Wh en the required number is found the Auto Redial features (see table below) can be directly activated. Pressing SPKR returns operation to normal key set functions.
Press M L VOL or Dial or or or #11 #10 # 6 # 7 # 8 # 9 SPKR Display Message*
REP DIAL # nn ttttt dddddddddd CONFIRMED

To
Select a saved redial number Immediately dial Cancel Freeze Restart (release from freeze) Assign Priority (double redial cycle) Cancel Priority Conclude Redial features

LED ON ON ON

Comments Once a saved redial number is selected then various other features can be utilized. As soon as is entered the number will be confirmed and redialing will commence. Deletes the selected number. Ceases dialing the selected number. Continues dialing the selected number. Increases the redialing rate for a selected number. Returns selected number to standard redial cycle. Once the SPKR key is pressed or hung up, normal key set operation will return.

4 8
HOLD

"

REP DIAL # nn h HOLD SET REP DIAL # nn HOLD REMOVED REP DIAL # nn P PRIORITY SET REP DIAL # nn PRIORITY REMOVED

WINKING ON ON ON

Auto Redial 15

DKT & DST

Boss Group: A Boss Group is a number of stations operating together in which the individual stations may or may not simultaneously ring, as defined by the system per Boss Group. The appropriate line key will flash at all stations when a call arrives and can then be answered by any group member. When set to ring at a specific station, the call can be either transferred to any group member or picked up by any group member when not in exclusive hold. Any group member can join a conversation by merely pressing the appropriate illuminated line key. However, only one additional member can join, but only when the original group member is not in privacy mode. In order to program a line key, see Programming, page 90. The maximum number of lines available for your group is defined on a per group basis.

Boss Group: 16

DKT & DST

Boss Group: Programming Exclusive Hold

#187

Display Message

Key LED

As a Boss Group member, you can put your telephone into Exclusive Hold mode. This ensures that a call placed on hold can be retrieved only at the telephone where Exclusive Hold was originally placed. If Exclusive Hold is cancelled, the call put on hold can be retrieved by any other member of your Boss Group. The feature can be utilized for a specific call or for all calls.
To activate Exclusive Hold for all calls: Press or Dial Exclusive Hold feature code #187 Dial activation code
EXCL HOLD

N O N

E X C L .

H O L D

OFF

4
E X C L U S I V E H O L D

Hear confirmation tone To cancel Exclusive Hold for all calls: Press the lit or Dial Exclusive Hold feature code #187 Dial cancellation code Hear confirmation tone
EXCL HOLD

ON

E X C L U S I V E

H O L D

ON

N O N

E X C L .

H O L D

OFF

Boss Group: Programming Exclusive Hold

DKT & DST 17

Boss Group: Programming Privacy

#186 or #6

Display Message

Key LED

As a Boss Group member you can put your telephone into privacy mode. This prevents other key set stations within your Boss Group from accidentally joining your conversations.
To activate Privacy for all calls: Press or Dial Privacy feature code #186 Dial activation code
PRIVACY

N O

P R I V A C Y

OFF

P R I V A C Y

ON

Hear confirmation tone To cancel Privacy for all calls: Press the lit or Dial Privacy feature code #186 Dial cancellation code Hear confirmation tone
PRIVACY

P R I V A C Y

ON

N O

P R I V A C Y

OFF

Boss Group: Programming Privacy

DKT & DST 18

Boss Group: Call Forward Calls arriving at your boss group can be forwarded, in various ways, to ring at other destinations. Possible destinations can be an operator, a station/group, public speed call library, DVMS pre-recorded message, UNA/central bell, network number or group call. See next page for forwarding procedures.

All Calls (#168):

Forwards all your group calls to a selected destination. The destination can call back or return calls to your group, and outgoing calls can still be placed from within the group.
Busy (#167):

Forwards your incoming group calls to another destination when your Boss group lines are all busy.
No Answer (#169):

Forwards your incoming group calls to another destination after a predetermined number of rings (the number of rings defined system-wide for each group).
Timed (#1984):

Forwards all your group calls to a destination that you have defined, for a time period determined by the system. The system defined time can include up to two separate time periods, for example, between 12:00pm and 12:30pm, and between 6:00pm and 6:30pm, your calls can be forwarded to the group secretary.

Boss Group: Call Forward

DKT & DST 19

Boss Group: Call Forward (cont.)

To operate Call Forward: Press required
CALL FWD

Display Message b = your boss group number or name z = destination

(call forward type)

key or dial required feature code (see table below)

Dial your boss group number Dial destination number where calls are to be forwarded Press
SPKR

b b b b b (call forward type) b b b b b z z z z z (call forward type)

or hang up

To cancel Call Forward: Press required

CALL FWD

key or dial required feature code (see table below)

(call forward type)

Dial required call forward feature code (see table below) Hear dial tone Dial your boss group number Dial cancellation code Press
SPKR

b b b b b z z z z z (call forward type) b b b b b (call forward type)

or hang up
Call Forward Type All Busy No Answer Timed Feature Codes #168 #167 #169 #1984

cNOTE: Should you hear a reorder tone, Call Forward is denied at

your station (as defined by Class Of Service). In order to make use of this feature, request the attendant to activate Call Forward for your boss group.

Boss Group: Call Forward

DKT & DST 20

Boss Group: Using

Making Calls: Press a free
LINE-nn

Display Message

Key LED

key

OFF ON

Dial required number

cNOTE: The line key LED of all group members will change from off to
steady on.

Receiving Calls:
x x x x x C A L L b b b b b

FLASHING ON

When line flashes and telephone rings or only line flashes

Press the flashing Answer call
LINE-nn

key or if phone rings, lift handset

A N S W E R

x x x x x

cNOTE: The line key LED of all group members will then change from
flashing to steady on.

x = caller number or name, see page 93 b = your Boss Group number or name

Boss Group: Using

DKT & DST 21

Boss Group: Using (cont.)

To join a group conversation

Display Message

Key LED

You can join any group conversation when a line key is on. Except when the members station is set to privacy, in which case the message PRIVACY and a reorder tone will be heard, or when another member has already joined the conversation, then you will receive the message ILLEGAL and a reorder tone will be heard.
Press the lit
LINE-nn

key

T O

y y y y y

x x x x x

ON

All of the following features are activated while in conversation:

Privacy during a call: activate/cancel

While on a call you can speak privately without other parties joining in. This is done by using the Privacy key. The Privacy key turns the feature on and off and can be pressed as many times as necessary. Once Privacy is defined for your station (all calls) the key LED will remain illuminated, even if the key is pressed to temporarily override the Privacy feature. However, when your call is completed the telephone will return to the permanent status, private or non-private, as previously defined for all calls.

cNOTE: The Exclusive Hold

key operates in the same way as Privacy, except that the messages are relevant for Exclusive Hold.

Boss Group: Using

DKT & DST 22

Boss Group: Using (cont.)

To place a call on Exclusive Hold:

Display Message

Key LED

For an explanation of how Exclusive Hold operates see explanation of Privacy on page 22, for programming Exclusive Hold see page 17.

cNOTE: If your telephone is not in Exclusive Hold mode for all calls,
press
HOLD E XCL H OLD

before you press

HO LD

E X C L U S I V E

H O L D

Press

C A L L

H O L D

x x x x x

WINKING

cNOTE: The

LINE-n n

on hold will remain steady on at all other key sets.

To transfer call to a group member (while in conversation):

cNOTE: If your telephone is in Exclusive Hold mode for all calls,

press
HOLD LINE-n n EXC L HOLD

before you press

HO LD

Press

N O N

E X C L .

H O L D

cNOTE:

on hold will wink on all key sets.

C A L L

H O L D

x x x x x

WINKING

Hear confirmation tone Inform the party to whom you wish to transfer on which line the call is on hold To return or pickup a call on Hold: Press the winking
LINE-nn

A N S W E R

x x x x x

WINKING ON

Boss Group: Using

DKT & DST 23

Break-In

Xfer 3, #124

Display Message

This feature enables an authorized user to break into an established two-party call.
To break into a busy destination: Press or Press
XFER BRK IN

B U S Y

x x x x x

and dial Break-In code 3

T O

y y y y y

x x x x x

Both conversing parties will hear the Break-In warning tone.

To release Break-In (Break-Out): Press

SPKR

or hang up

cNOTE: To program a BRK-IN key, use access code #124.

Break-In 24

DKT & DST

Broker/ Consultation / Three-Way Conference Call

Xfer

Your telephone can be set up to use only one of the following three party functions, as defined through your Class Of Service. Each action is performed by first pressing the XFER (transfer) key; however, for stations where Auto Transfer is defined, transfer will take place as soon as the required number is dialed. This will take effect only the first time transfer takes place. Subsequent actions do require pressing XFER as defined in this manual. See also Transfer to Held Call page 114.
Broker Call: This feature allows you to put a call on hold and then converse privately with a third party, while switching between the two calls. The party not in conversation is automatically put on hold. Consultation Call: This feature allows you to consult with a third party. While consulting, the original caller will be put on hold. After consultation is complete the two original parties will be reconnected and the consulted party is then released. Three-Way Conference: This feature allows you to bring a third party into an ongoing conversation. All three parties can converse in a three party conference. Combination Consultation/Broker/Three-Way Conference Call:

This feature allows you to change a conversation from broker to consultation to three-way conference by pressing the transfer key while in conversation. The first transfer allows you to converse privately with a third party. The second transfer allows you to speak privately with the original party, while the third party is put on hold. The third transfer places you in a three-way conversation with all parties.

Broker/ Consultation / Three-Way Conference Call 25

DKT & DST

Broker / Consultation / Three-way Call (cont.) All the following features are activated while on an established call:
To activate a Broker Call: Press Press Press parties or Press
FORCE RLS XFER

Xfer

Dial the third party - wait for answer

XFER

to alternate between parties (any number of times)

then either
SPKR

or hang up in order to allow conversation between the two

in order to release all parties and press

SPKR

To activate a Consultation Call: Press

XFER

Dial the number of the person you wish to consult with, then when your conversation is concluded Press XFER released)

to return to original call (the consulted party will be

Broker/ Consultation / Three-Way Conference Call 26

DKT & DST

Broker / Consultation / Three-Way Call (cont.)

To activate a Three-Way Call: Press
XFER

Xfer

Dial the number of the person you wish to add on to the call, then when the party answers either Press or Press
XFER FORCE RLS

to release the third party

to connect all 3 parties

To activate combination of Broker/Consultation/Three-Way Conference Call: Press

XFER

Dial the third party number, wait for answer Press XFER third party put on hold, then when you have concluded your private conversation Press
XFER

to complete a Three-Way Conference call

Broker/ Consultation / Three-Way Conference Call 27

DKT & DST

Call Forward Calls arriving at your station can be forwarded, in various ways, to ring at other destinations. Possible destinations are operator, station/group, public and private speed call library, DVMS pre-recorded message, UNA/central bell, group call, network number or network number. (See page 29 for forwarding procedures.)
All Calls (#141 or #8):

Display Message

Forwards all your calls to a designated destination. The destination can call back or return calls to your telephone, and you can still place outgoing calls from your telephone.
Busy (#140):

F W D

A L L

Forwards your incoming calls to another destination when your telephone is busy.
No Answer (#142):

F W D

B U S Y

Forwards your incoming calls to another destination when you do not answer your telephone within a predetermined number of rings (system-wide defined).
Busy/No Answer (#147 or #2):

F W D

N O

A N S

Forwards your incoming calls to another destination when your telephone is busy, or when you do not answer your station within a predetermined number of rings.
Timed (#1985):

F W D F W D

B U S Y N O A N S

Forwards all your calls to a destination that you have defined, for a time period determined by the system. The system defined time can include up to two separate time periods, for example, between 12:00pm and 12:30pm and between 6:00pm and 6:30pm your calls can be forwarded to the front desk.
Call Forward 28

T I M E D

F W D

DKT & DST

Call Forward (cont.)

To operate Call Forward: Press required Call Forward key, or dial the appropriate Call Forward feature code (see table below) You can press

Display Message

Key LED

F W D t y p e

OFF

to scroll through types (ALL, NO ANS or BUSY) of call forwarding.

L

F W D

t y p e

x x x x x

ON

Dial destination number where calls are to be forwarded Hear confirmation tone To cancel Call Forward: Press the lit Call Forward key, or dial the appropriate Call Forward feature code (see table below) You can press
L
F W D t y p e x x x x x

ON

to scroll through types

(ALL, NO ANS or BUSY) of call forwarding

Dial cancellation code Hear confirmation tone

F W D

t y p e

OFF

Call Forward Type All Busy No Answer Busy/No Answer Timed

Feature Codes #141 or #8 #140 #142 #147 or #2 #1985

you hear a reorder tone, call forward is denied at your cNOTE: Should station (as defined by Class Of Service). In order to make use of this feature, request the attendant to activate Call Forward at your station.

Call Forward 29

DKT & DST

Call Forward (cont.)

Operating Call Forward - key programmed with destination:

Display Message

Key LED

You can program a feature key for Call Forward to a specific destination (see programming, page 87). Pressing the defined key automatically activates Call Forward to the defined destination; the LED will be lit. When the key is pressed a second time, Call Forward turns off and the LED extinguishes. To transfer a single incoming call before you answer use the Divert Call feature, see page 39. An example of Call Forward All to Susan is shown below. The procedure is similar for other Call Forward types.

To activate Call Forward All with destination: Press programmed Hear confirmation tone To cancel Call Forward All with destination: Press the lit
FWD ALL SUSAN FWD ALL SUSAN

F W D

A L L

S u s a n

ON

Hear confirmation tone

F W D

A L L

OFF

cNOTE: This

feature can only be activated if you have a programmed key. To program a destination key with Call Forward, use the relevant access code (see pages 28 and 29), followed by the destination number.

Call Forward 30

DKT & DST

Caller ID Control

#1444

Display Message

Key LED

The Caller ID Control feature enables you to allow or restrict the presentation of your telephone number to the called party for outside calls. Your telephone is pre-set in the system to either restrict or display all calls. Operation of this feature will override this setting on a per-call basis, if this is permitted by the COS of your station .
To make a call with Caller ID Restricted: (the called station normally displays your ID) Dial #1444 and or Press ID CONTROL then Make call as required After call terminates To make a call with Caller ID Displayed: (the called station normally does not display your ID) Dial #1444 and or Press the lit ID CONTROL then Make call as required After call terminates
When you have Caller ID programmed under a key, the LED cNOTES: 1) is lit when Caller ID Control is restricted from your station. 2) To program a key with the Caller ID Control feature, use feature code #1444. Caller ID Control 31 DKT & DST
D I A L I D. A L L O W E D

4
I D. A L L O W ED

OFF ON OFF

D I A L I D. R E S T R I C T E D

I D.

R E S T R I C T E D

ON OFF ON

Camp-On: Call Back (Station, Outside Line)

Xfer 2, #176

Display Message

Key LED

When a station is busy or does not answer, or when an outside line is busy, you may request that the system automatically call you back when the required destination number or line is available. You can camp on to a busy telephone while your station is offhook (see page 34).
To Camp-On to a ringing/busy station or busy outside line: Press or Press
XFER CAMP ON

B U S Y

x x x x x

OFF
x x x x x

and dial 2

C A M P I N G

O N

ON

Hear confirmation tone. Your phone will ring when station or outside line is available. To Camp-On to a destination from an idle station: Press
CAMP ON

or dial #176

Dial destination number Hear confirmation tone. Your phone will ring after the camped-on port is available. When your phone rings (destination station now idle): Answer the call (requested station immediately rings) or should you hear distinctive dial tone, (system-wide defined) Press
CAMP ON

C A M P C A L L (your #) C A M P - O N T O x x x x x A N S W E R C A M P

FLASHING

or dial 2 to initiate ringing

I N T E R N A L x x x x x

Camp-On: Call Back (Station, Outside Line)

DKT & DST 32

Camp-On: Call Back (Station, Outside Line) ( cont.) Xfer 2, #176

When your phone rings (required trunk now idle): Answer the call/hear outside dial tone or should you hear inside distinctive dial tone, (system-wide defined) Press
CAMP ON

Display Message

Key LED

C A M P C A L L (your #) C A M P - O N T O x x x x x A N S W E R C A M P

FLASHING

or dial 2 to initiate outside call

Dial required outside number (not required in Routing Access dialing) To cancel Camp-On before you are called back: Press the lit Scroll with
CAMP ON

O U T S I D E

x x x x x

or dial feature code #176 and stop at the destination you wish to cancel
C A M P I N G O N x x x x x

ON

Dial cancellation code Press

8
L I S T E M P T Y

Hear confirmation tone if LIST EMPTY is displayed

SPKR

OFF

cNOTES: 1) If you have camped onto a number of destinations and your key

set is not equipped with a display unit, do not scroll, the oldest number camped on will be cancelled. Cancelling camped on numbers can continue throughout the list, with the next oldest number then cancelled each time. 2) If you try to camp again onto an already camped number, you will get an error message ALREADY SET. 3) To program a Camp On key, use access code #176. DKT & DST 33

Camp-On: Call Back (Station, Outside Line)

Camp-On: Off-Hook (Station)

Xfer 8

Display Message

After dialing a station and finding it busy, you can send a call-waiting tone in order to indicate that you wish to speak to the busy station. When you apply this feature you will hear a ringback tone at your telephone.
To Camp-On a busy station while off-hook: Press Dial 8 Hear ringback tone Wait for answer
I N T E R N A L x x x x x
XFER

B U S Y

x x x x x

D I A L

Camp-On: Off-Hook (Station)

DKT & DST 34

Class Of Service Switchover

#149

Display Message

Each station has a Primary and Secondary Class Of Service (COS), which provides the basis for dialing and feature capabilities for a particular station. You may change from one COS to another. For an additional explanation see the Glossary provided at the end of this guide.
To select your stations Secondary COS: Press
COS SWITCH

or dial COS Switchover feature code #149

2 N D R C O S C H A N G E E N T E R P A S S C O D E

Dial your passcode (4 digits) Dial activation code

Y O U R P R I M A R Y C O S I S : x x x Y O U R S E C O N D A R Y C O S I S : y y y

Hear confirmation tone To return to your stations Primary COS: Press

COS SWITCH

or dial COS Switchover feature code #149

2 N D R C O S C H A N G E E N T E R P A S S C O D E

Dial your passcode (4 digits) Dial cancellation code Hear confirmation tone

Y O U R S E C O N D A R Y C O S I S : y y y Y O U R P R I M A R Y C O S I S : x x x

cNOTES: 1) In order to perform COS Switchover at your telephone, you must first have a defined passcode (see page 84). 2) The selection of secondary COS is denied when your telephone is in Check-out mode.

Class Of Service Switchover 35

DKT & DST

Conference, Multiparty

7098-7099

Display Message

Key LED

Conference calls allow several users to carry on a multiparty conversation. Up to 6 or 15 participants are permitted depending on the system hardware assigned to the conference call. You may use any one of the following telephone conference features: Meet Me Conference Conference Release Group Calls (see page 48) Progressive Add-on Lock
MEET-ME To join a conference: (at the assigned hour)
Dial assigned conference number 7098-7099 or press
A N S W E R
CONF #

(conf #)

ON

cNOTE: Warning tone will be heard by all participants.

To leave a conference Press
SPKR

or hang up

ADD-ON (while connected to a station/trunk) To add an additional participant to a progressive conference:

(while connected to station/trunk)

Press Press Press
XFER CONF # SPKR

or dial assigned conference number 7098-7099 or hang up in order to leave

A N S W E R

(conf #)

ON

cNOTE: Warning tone will be heard by all participants.

Conference, Multiparty 36 DKT & DST

Conference, Multiparty View/Release

#1983

Display Message x = Participant number or name to be released

CONF Key LED

This feature allows an authorized user, from an idle, to release a conference participant from an ongoing conference. The feature also allows viewing the participant list.
To release a single participant from a conference: Press Press
CONF RLS CONF #

or dial #1983 or dial assigned conference number 7098-7099 or

M

C O N F. I N S P E C T E N T E R C O N F N U M

ON

Dial participant number or press L participants list (see warning notice below)

to scroll through (no confirmation

R E L E A S E x x x x x C O N F (conf #)

ON

To activate Force Release, dial activation code tone will be heard) When conference is empty, the display shows: Press
SPKR

to exit

C O N F E M P T Y E N T E R C O N F

OFF
N U M

CAUTION If you do not enter or display the participant number (trunk or station number), you will remove an unidentified member from the conference. The first to be removed is always the first member who joined the conference, the second to be removed is the second member who joined the conference, and so on. When a member is removed, a warning tone will be heard by all remaining participants.

Conference, Multiparty View/Release

DKT & DST 37

Conference, Multiparty Lock

#1441

Display Message

Conference Lock allows an authorized user to block other users from joining an ongoing conference. The CONFERENCE LOCK key acts as an on/off switch, locking and unlocking the conference as required. However, if you are the member who locks the conference and then leaves, you will not be able to rejoin until unlocked by another member.
To lock your ongoing conference: Press
CONF LOCK

A N S W E R

(conf #)

C N F

L O C K

(conf #)

To unlock your ongoing conference: Press

CONF LOCK

A N S W E R

(conf #)

C N F

U N L O C K

(conf #)

cNOTE: This

feature can only be activated if you have a programmed key. To program a Conference Lock key, use access code #1441.

Conference, Multiparty Lock

DKT & DST 38

Divert Call

#1445

Display Message

Key LED

Enables you to divert an incoming call while actively engaged in another call, or while an idle station is ringing, without first answering it. The call you are engaged in is not interrupted, nor is the incoming call aware of the diversion. The destination can be any permissible dial number in the system. Typically Divert Call can be used to send an incoming call to a boss group, a secretary, or to voice mail, by making Library the destination of the diversion.
To activate while your Set is ringing: Press
DIVERT CALL to xxxx

normal display

OFF

The incoming call is diverted to the programmed destination. The current call continues uninterrupted or the station remains idle.

cNOTE:

1) This feature can be utilized only if you have a programmed DIVERT CALL key. 2) To program a DIVERT CALL key, use feature code #1445, followed by the destination number. You may program as many keys as you want, each with a different destination. 3) Possible destinations are operator, station/group, public speed call library, DVMS pre-recorded message, UNA/central bell or group call. 4) Your station must be defined as multi-apearance to be able to divert a new call whilst engaged in a previous one.

Divert Call 39

DKT & DST

Do Not Disturb (DND)

#145

Display Message

Key LED

Enables you to inhibit the telephone from ringing, although you will still receive VOICE PAGE calls. However, when DND is activated you are still able to make outgoing calls. Any call forwarding to your telephone is automatically cancelled when you activate the DND feature. Only a station that has DND Override privilege will be able to call your telephone.
To activate while your Set is ringing: Press
DND

x = caller number or name

cNOTE: This feature should be utilized only if you have a programmed

DND key.

x x x x x

C A L L

(your #)

OFF ON

D O

N O T

D I S T U R B

To activate from idle Press or Dial Do Not Disturb feature code #145 Dial activation code
DND

D O N T

D I S T U R B

O F F

OFF

D O

N O T

D I S T U R B

ON

Hear confirmation tone

cNOTE: Should you hear a reorder tone, DND is denied at your station
(as defined by class of service). In order to make use of this feature, request the attendant to activate DND at your station.

Do Not Disturb (DND) 40

DKT & DST

Do Not Disturb (DND) (cont.)

To cancel from idle: Press the lit or Dial Do Not Disturb feature code #145 Dial cancellation code Hear confirmation tone
DND

#145

Display Message

Key LED

D O

N O T

D I S T U R B

ON

D O N T

D I S T U R B

O F F

OFF

Do Not Disturb (DND) 41

DKT & DST

Do Not Disturb Override DND Override can only be utilized by an authorized user.

Xfer 3, #124

Display Message

This feature can be applied to stations that are idle, but have been set to Do Not Disturb or Unattended. After dialing a station and receiving a reorder tone, if DONT DIST or UNATTENDED message appears, override can be applied and your call can be put through to the station.
To override Do Not Disturb status: Press or Press then Hear ringback tone Wait for answer
I N T E R N A L x x x x x
XFER

D O N T
BRK IN

D I S T

x x x x x

and dial Break-In code 3

cNOTE: The Override feature uses the same feature code as Break-In
(see page 24).

Do Not Disturb Override

DKT & DST 42

Elapsed Time Display

#129

Display Message

This feature enables you to display the elapsed time on an incoming or outgoing external call. The ELAPS key is an On/Off switch and can be pressed as many times as necessary.
To view the elapsed time during an external call: Press
ELAPS

n o r m a l

d i s p l a y

h h :m m : s s

E L A P S E

To cancel: Press
ELAPS

h h :m m : s s

E L A P S E

n o r m a l

d i s p l a y

cNOTE: This

feature can only be activated if you have a programmed ELAPS key. To program the ELAPS key, use access code #129.

Elapsed Time Display 43

DKT & DST

Executive Privilege

#170

Display Message

Executive Privilege allows you to use the features available at your telephone on any other phone in the system.
To activate Executive Privilege: Lift handset, or press
SPKR

at any telephone
EXEC PRIV

Dial Executive Privilege feature code #170 or press Dial your own station number Dial your passcode (4 digits) Hear distinctive dial tone Dial your required number

E X E C U T I V E

D I A L (your #)

E X E C U T I V E (your #) E N T E R P A S S C O D E D I A L E X E C U T I V E

cNOTE:

1) Some telephones may be denied the Executive Privilege feature (defined by class of service). 2) In order to use Executive Privilege your telephone must first have a defined passcode (see page 84). 3) Executive Privilege remains in effect for a single call only. Once the call is completed the telephone returns to its original class of service.

Executive Privilege 44

DKT & DST

Flash (Calibrated Opening) On Trunk

#150

The Flash feature sends a signal through the system to trunk lines in order to operate certain types of features that are available on the second system. In certain countries the term Calibrated Opening is used in place of Flash. Flash can only be activated while connected to an outside line.
To Flash on trunk: Press or Press
XFER FLASH

and dial Flash feature code #150

In cases where this is required, specific instructions will be given. Use the following lines to write in the Flash key applications defined by your companys telephone system:

Flash (Calibrated Opening) On Trunk 45

DKT & DST

Follow Me

#189

Display Message

Key LED

You may use the Follow Me feature to forward your calls to another internal location. Follow Me can be activated only from the new location.
To activate Follow Me: Lift handset, or press
SPKR

at remote location
FOLLOW ME

Dial Follow Me feature code #189 or press Dial your own station number Dial activation code

F O L L O W M E E N T E R S O U R C E D I A L x x x x x

ON
NO.

ON
x x x x x

F O L L O W

M E

OFF

Hear confirmation tone To cancel - from the secondary location: Lift handset, or press
SPKR

from any station

FOLLOW ME

Dial Follow Me feature code #189 or press Dial your own station number Dial cancellation code Hear confirmation tone To cancel - from your own station: Press the lit
FWD ALL

F O L L O W

M E

x x x x x

ON OFF

F O L L O W

M E

or dial Call Forward All feature code #141

F W D

A L L

y y y y y

ON OFF

Dial cancellation code Hear confirmation tone

Follow Me

F W D

A L L

DKT & DST 46

Forced Release

#123

Display Message

This feature allows an authorized user to release two ports actively connected to each other.
To Force Release a port: Dial port number Listen for busy tone Press
BRK IN

B U S Y
XFER

x x x x x

or press

and dial 3
SPKR

T O

y y y y y

x x x x x

Listen for conversation, you may press allow the continuation of the call or either Press or Press Press
XFER SPKR FORCE RLS

or hang up in order to

and hear confirmation tone

F O R C E D

R L S

x x x x x

or hang up to release

cNOTE: To program FORCE RLS key, use feature code #123.

To program BREAK IN key, see page 24.

Forced Release 47

DKT & DST

Group Calls

5600-5849

Display Message

Key LED

Group calls are preset conference calls allowing up to 6 or 15 members to participate in a conference (5 or 14 plus the conference initiator), depending on the system hardware asssigned to the conference call. They may use a preset conference port dial number or may take the first available one. Each group call has its own dial number which rings all member stations. Unanswered stations may continue ringing until the time-out period is completed, without disturbing the conference, or may stop ringing after the first station answers. All participating may hear a warning tone as a member joins (or leaves) the conference. Group members may be blocked from joining once the ringing has stopped. These options are set when the group call is defined. Once the message CONF COMPLETED is flashed on the display, the conference is locked to non members. The CONFERENCE LOCK key can override this. Use CONF# to access all standard conference features (see pages 36-38). Typical uses of this feature are: staff conferences, regularly held conferences, message groups for general information, emergency warnings.
To call a group: Press
GRP CALL #

conf # = Conference Port dial number or name group # = Group Call dial number or name

or dial the Group Call access code

A N S W E R (conf #) G R P - C A L L (group #)

ON

Hear short ringback tone, wait for members to join To join a group: Answer if station is ringing or Press the lit GRP
CALL #

C O N F (conf #) G R P - C A L L (group #)

ON

or dial the Group Call access code if ringing has stopped

Group Calls 48 DKT & DST

Group Calls continued

5600-5849

Use the following form to write in your group numbers and destinations.
Zo ne /A rea /Me mb ers Group Call Dial No. (group #) Conference No. (conf #)

Group Calls 49

DKT & DST

Help:

Requesting

#1443

Key LED

The Help Requesting feature allows you to alert a preselected station, while you are in conversation. This is of value, for example, if you happen to find yourself in a situation where you need help. The Help feature is operated while your current call is in progress, without disrupting the call. Once you have agreed upon a partner for the help procedure, a predetermined action can take place between you when Help is activated.
Activating Help (while in conversation): Press
HELP

Continue current call, while watching the HELP key LED

HELP Key LED ON WINKING

Description Destination phone rings Destination received the help signal (call was answered) wait for help (request seen and answered) Press HELP key again, ( request not answered)

cNOTES: 1) This feature can be operated only with a programmed key.

To program a HELP key, use access code #1443, followed by the destination number. The destination must be another key set equipped with a display.

OFF After WINKING OFF After ON

2) Many keys can be programmed, each with a different destination.

Help: Requesting

DKT & DST 50

Help:

Answering

Display Message

The Help answering feature allows you to receive a call for help from another station. It is suggested that an agreed upon action take place when you receive a request for help from your help partner.
When your phone rings: Answer the call and check the station number displayed Hear confirmation tone Press
SPKR

x = station number or name requesting help

H E L P

x x x x x

or hang up to release

A N S W E R H E L P s t. x x x x x

Take help action as agreed

cNOTE: If engaged in a call when help is requested, a muted ring tone and

message is received. Terminate call or put it on hold and answer, so the requesting station knows you have received the request for help.

Help: Answering

DKT & DST 51

Hold

#171 or #4

Display Message

Key LED

A calling party can be placed on HOLD while another call is made. The held party can hear one of the following: music, reorder tone, busy tone or no sound at all as defined system-wide.
To place a call on hold: Press or Press
XFER HOLD

C A L L

H O L D

x x x x x

ON

and dial access code #171

Hear confirmation tone To place a call on automatic hold (optional when defined at the station):

HOLD ON LINE WINKING

While engaged on a call, the connected party will be automatically put on hold upon pressing another LOOP/LINE/DSS key, in order to answer or place another call.
To return to the call on hold: Press the winking key at which the call is being held or Press the lit or Press the lit
HOLD HOLD

A N S W E R

x x x x x

ON

key (see Note 1, on next page)

key (see Note 2, on next page) or dial #171

Dial activation code

4
DKT & DST 52

Hold

Hold (cont.)
To return to the call on multi-hold: Press the lit
HOLD

#171 or #4

Display Message

Key LED

key (see Note 2) or dial #171

C A L L H O L D

x x x x x

then either Dial the required held party number or

L Press displayed

to scroll through the hold list until the required number is

Dial activation code

A N S W E R

x x x x x

cNOTES: 1) This option can only be activated if allowed by system (auto

active) system-wide or the hold key is programmed by access code #171 followed by activation code 4 2) This option can be activated by HOLD key if allowed by system (auto active not defined) system-wide and the hold key is programmed only by access code #171. 3) If you do not return to the call on hold within a predetermined amount of time the call will automatically return to you. 4) If your telephone is programmed with Hard Hold the message CALL ON HOLD will appear after you have placed a call on hold. When Hard Hold is activated on a call your station will be considered busy for additional incoming calls. However, outgoing calls can still be made.

R E C A L L

x x x x x

FLASHING

Hold 53

DKT & DST

Hot Line: Delayed Upon lifting your handset you will receive an internal dial tone. However, if you do not dial a number within a system-wide defined time-out your telephone will automatically be routed to a pre-defined destination. This feature cannot be defined at your telephone, but is typically defined by the attendant. In addition the attendant can cancel the feature or set up Hot Line Delayed for other destinations.
To activate Hot Line Delayed (when defined at your telephone): Lift handset or press Hear dial tone Wait for a certain period of time till the hot line destination rings Wait for answer
SPKR

Display Message

D I A L

H O T S T D E L x x x x x

cNOTE: During dial tone, you can dial the other number to override the
feature.

Hot Line: Delayed

DKT & DST 54

Hot Line: Immediate Immediately upon lifting your handset your telephone may be automatically routed to a pre-defined destination. This feature cannot be defined at your telephone, but is typically defined by the attendant. In addition the attendant can cancel the feature or set up Hot Line Immediate for other destinations.
To activate Hot Line Immediate (when defined at your telephone): Lift handset or press Wait for answer
SPKR

Display Message

or press any call key

The hot line destination telephone will ring immediately

H O T S T . x x x x x

Hot Line: Immediate

DKT & DST 55

Idle Display - On/Off

#137

Display Message

Key LED

When in idle mode, the first line of the display shows the time and date and the second line, the name and station number where defined system-wide. You can switch the idle display on or off.
To cancel Idle display: Press the lit or Dial Idle Display code #137 Dial cancellation code Hear confirmation tone To return Idle display: Press or Dial Idle Display code #137 Dial activation code
IDLE DIS IDLE DIS

I D L E D I S P.

O N

ON OFF

8
display goes blank

I D L E D I S P.

O F F

I D L E D I S P.

O F F

OFF

4
display returns

I D L E D I S P.

O N

ON

Hear confirmation tone

0 6 : 5 4 p m

0 4 / 0 8 / 97

cNOTE: In the European system, the date appears as day month year,

for example, 08 Apr97. Wh en defined system-wide, the time appears as military 24 hour clock, for example, 18:54.

Idle Display - On/Off 56

DKT & DST

Last Number Redial

or #143

Display Message

The last number dialed over an outgoing trunk is automatically stored in memory.
To activate last number redial: Press or Press or Dial feature code #143
LAST NUM

d = outside telephone number

R E D I A L N O. ( tr u n k # ) D I A L d d d d d d d d d d .

cNOTE: In some cases (as defined by Class of Service) the Last Number

feature code must be followed by a Forced Account code. When Forced Account code is required, the distinctive dial tone will be heard after pressing or dialing #143.

Last Number Redial 57

DKT & DST

Making Calls: External and Internal Dialing can be accomplished in several ways, depending on what is most convenient for you. The following dialing methods can be used:
Immediately, without lifting the handset, begin dialing from the dial pad. Lift handset, after hearing dial tone begin dialing. Press SPKR key without lifting the handset, after hearing dial tone begin

Display Message

dialing.
Press any idle (LED not lit) loop, loop originating only, line, or any

programmed key and after hearing dial tone, begin dialing. In certain cases special messages, not documented in this guide, will be shown on the display; should these appear ask your system manager for an explanation. When using the DST, you must use the handset or headset when speaking

cNOTE: Many features,

for example Camp-On and Break-In, can be used when dialing either external or internal numbers.

For instructions on disconnecting calls see Speakerphone/Headset, page 103.

cNOTE: Loop and Loop originating can only be used with a programmed
key.
To Program Loop Loop Originating Only Use #121 #125

To make internal calls: Dial required station number or press programmed DSS key.
Making Calls: External and Internal 58
I N T E R N A L x x x x x

DKT & DST

Making Calls: External and Internal

To make external calls: Dial outside line access code or press outside line key Dial required external number or Press speed key (without dialing external number) Dial private or public speed call library number (see Speed Dialing, pages 105 - 108)

Display Message d = outside telephone number

or

O U T (trunk #) D I A L d d d d d d d d d d d

cNOTES: 1) In some systems an outside dial tone must be heard before

dialing can begin. 2) In some systems using Automatic Routing Selection, internal dial tone or no tone is heard after dialing the access code. 3) In some cases (as defined by Class Of Service) dialing must begin with a Forced Account code before the called number can be dialed. When Forced Account code is required, the distinctive dial tone will be heard after dialing the external line code. 4) See also Caller ID Control on page 31.

Making Calls: External and Internal 59

DKT & DST

Making Calls: External and Internal (cont.)

5) In certain systems the cost, or number of meter units, of the call are displayed, after an external call terminates. This appears for a short while, or until another call is made or received, in the format defined for your system.

Display Message
COST $$$xxxxx.yy

COST

$$$zzzzzzzz

COST

xxxxx.yy$$$

COST

zzzzzzzz$$$

METER

mmmmmm

$$$ xxxxx yy zzzzzzzzz

= currency unit = cost 00,000 to 99,999 currency units = cost 1/100s of currency units (e.g. cents) = cost 00,000,000 to 99,999,999 currency units

mmmmmm = number of meter units

Making Calls: External and Internal 60

DKT & DST

Making Calls: External and Internal (cont.)

6) On external calls routed via an ISDN trunk, call messages are displayed (i.e. connection status, call fail etc.).

Display Message

NO B.C.: If the Bearer Capability of the trunk or dial service you are attempting to connect does not match your stations COS. NON ISDN ROUTE: If your stations COS is set to ISDN only and call attempts are made through a trunk group not defined as ISDN only. QUE GROUP #: In certain systems if no trunk is available the call may be held in a queue and this displays the number of the queue. BUSY: The party called is engaged. NORMAL CLEAR : The called party has hung up (on hook, idle). CALL REJECTED: The call can not be completed because the called party does not allow it. CAUSE #: ISDN protocols define error messages, with codes indicating the cause of failed connections. The meanings and actions to take are listed in Appendix D - ISDN CAUSE#.

NO B.C.

NON ISDN ROUTE

QUE GROUP#

CO DISC. XXXXX USER BUSY ON HOOK BY XXXXX NORMAL CLEAR

CO DISC. XXXXX CALL REJECTED

CO DISC. CAUSE #

XXXXX

c NOTE:Most messages are for system managers and technicians and will
not be seen during normal operation.

Making Calls: External and Internal 61

DKT & DST

Malicious Call Trace on/off

#1740

Display Message

Key LED

Details of incoming calls can be recorded using Malicious Call Trace. They are added to the record when your station rings even if you do not answer. The number of calls stored for your station is defined for your system, the default is 3 and the maximum 6 0. When this number is exceeded, details of the next call received replace the oldest record. Using a preprogramed key, the feature may be activated while a call is in progress. Details of the current call and subsequent ones are recorded until you cancel the feature. Should you hear a reorder tone, Malicious Call Trace is denied at your station (as defined by the Class of Service). To use the feature, request the Attendant to activate Malicious Call Trace at your station.
To activate malicious call trace: Press or Dial feature code #1740 followed by the activation code Hear the confirmation tone
MAL CALL

CALL TRACE OFF

OFF ON

CALL TRACE ON

4
NO TRACE RECORD

NO TRACE RECORD: indicates there are insufficient system resources for the feature to be available at your station at present. To cancel malicious call trace: Press the lit or Dial feature code #1740 followed by the cancelation code Hear the confirmation tone
Malicious Call Trace on/off 62

OFF

CALL TRACE ON
MAL CALL

ON OFF

CALL TRACE OFF

8
DKT & DST

Malicious Call Trace Printout

#1741

Display Message

Key LED

The malicious call trace print out shows the calls traced for your station. The print-out can be requested at any time from your station or from the Attendant.
To print the malicious call trace record: Press or Dial feature code #1741 followed by the activation code Hear the confirmation tone CALL TRACE OFF: indicates the Malicious Call Trace feature is not currently active, and the reorder tone is heard. See previous page to activate this feature.
MAL PRINT

CALL TRACE PRINT

CALL TRACE OFF

cNOTE: The details recorded are:

Originating number (for external calls: ANI if available else trunk number), your station number and the time of calls. The listing is not deleted when printed out. It can be reprinted later, including subsequent updates.

Malicious Call Trace Printout 63

DKT & DST

Message: Answering

#175 or #5

Display Message

Key LED

A message waiting can be indicated in one of the following ways:

Periodic display and muted ringing Illuminated message key (when programmed on your telephone) Built-in message lamp illuminated (enabled or disabled system-wide).
x = the number or name of the station that left the message

Messages can be left by a caller or by voice mail. Retrieving a message can be performed in either of two ways, both of which are defined system-wide: Hotline (automatic) or manual. When the handset is lifted the message type can be identified as follows: Hotline (ringback tone), Manual (regular dial tone).
To automatically receive Hotline Attendant Message:

When you hear periodic muted ringing and see a message flashing on the display:
Lift handset or press the lit Hear ringback tone Wait for answer
MSG

A T T E N D A N T x x x x x M E S S A G E W A I T I N G

ON

key or press any call key

I N T E R N A L x x x x x

ON

Message: Answering

DKT & DST 64

Message: Answering (cont.)

To manually receive your message: Press the lit Pressing either
MSG

#175 or #5

Display Message

Key LED

key or dial feature code #175 or

M

call back message: attendant message waiting:

C A L L

x x x x x

ON

allows scrolling

A T T

M S G

x x x x x

ON

through the message list

then either

- to obtain the message left by the attendant or another station:

Dial activation code Hear ringback tone Wait for answer or

I N T E R N A L

x x x x x

- to cancel a call back message left by another station:

Dial cancellation code Press
SPKR

(no confirmation tone will be heard)

cNOTE: When the key set is not equipped with a display module,

the MSG key should be programmed with #175 followed by activation code 4

Message: Answering

DKT & DST 65

Message: Leaving

Xfer 5, #175 or #5

Display Message

Messages can be left at either key set stations or SLT stations with a message waiting lamp, at station groups, or at network numbers. When you try to leave a message at another station, but receive a reorder tone, the station is probably not equipped with a message lamp. In this case the display will show ILLEGAL.
To leave a message on a busy call or ringback: Press or
MSG

M E S S A G E

x x x x x

Press

XFER

and dial 5

Hear confirmation tone

You may also leave a call back message by the following method when you know that the station you are calling is unattended.
To leave a message at a vacant desk or forwarded station (from idle): Press
MSG

or dial #175

M E S S A G E

x x x x x

Dial station or network number Hear confirmation tone When your phone rings: Answer the call and check the station number displayed Deliver the relevant message
x x x x x M S G . (your #) M E S S A G E A N S W E R A N S W E R x x x x x

cNOTE: To program a MSG key, use access code #175.

Message: Leaving DKT & DST 66

Message: Cancellation The originator of a message can also cancel the message.
To cancel a message: Dial Message Cancellation code #1440 Dial station or network number Hear confirmation tone

#1440

Display Message

M S G

C A N C E L

D I A L

x x x x x

C A N C E L E D

Message: Cancellation

DKT & DST 67

Multilingual Display

#1328

Display Message

You can select the language that will be shown on your key set display. Up to four languages may be chosen, as defined system-wide.
To select the preferred language: Press Pressing
MULTILNG DSPLY

or dial feature code #1328

L

L A N G U A G E - E N G L I S H

allows scrolling through the various choices,

then when you see your preferred language

Dial activation code

Hear confirmation tone

All messages will now be shown in the requested language, until another source is selected.

Multilingual Display 68

DKT & DST

Music On/Off

#135

Display Message

Key LED

If your system is equipped with a music source, you may choose to listen to music through your telephone speaker, when the set is idle. Lifting the handset or receiving a call will automatically switch the music off. Music will return to your telephone when you hang up or ringing stops.
To turn Music on: Press or Dial Music feature code #135 Dial activation code
M U S I C O N
MUSIC

M U S I C

O F F

OFF ON

Hear confirmation tone

Music volume can be adjusted by pressing
M L

keys.

To turn Music off: Press the lit or Dial Music feature code #135 Dial cancellation code Hear confirmation tone
MUSIC

M U S I C

O N

ON OFF

M U S I C

O F F

Music On/Off 69

DKT & DST

Music Sources

#1329

Display Message n = 0, 1, 2, 3 Music Source indication

Up to four sources of background music can be selected from your key set. The various music sources are defined system-wide.
To select a music source: Press Pressing
MUSIC SOURCE

or dial feature code #1329

L

M U S I C

N U M

allows scrolling through the various choices,

then when you hear type of music that you like

Dial activation code

cNOTES: 1) To turn the music source on or off, see previous page.

2) The selected music source will remain until another source is selected.

Music Sources 70

DKT & DST

Mute

#1320

Key LED

During a conversation you may need to temporarily turn off the microphone in your telephone (handset and speakerphone). This will prevent the other party from hearing a portion of your conversation. The MUTE key is an on/off switch and can be pressed as many times as necessary.
To turn off the microphone during a call: Press
OFF
MUTE

ON

Party cannot hear your side of conversation

To return to two-way conversation: Press the lit
MUTE

ON OFF

cNOTE: This

feature can only be activated if you have a programmed MUTE key. To program a MUTE key, use access code #1320.

DKT & DST 71

Name/Dial Number Display

#128

When required, during a call or feature activation, the dial number can be briefly displayed instead of the name. This feature can be activated both on incoming and outgoing calls.
To display the dial number: Press
NAME/ NUM

Number will flash on display.

cNOTE: This

feature can only be activated if you have a programmed NAME/NUMBER key. To program a NAME/NUMBER key, use feature code #128.

Name/Dial Number Display 72

DKT & DST

Night Answer (Central Bell/UNA Pickup)

#192 or 78, #180 or 77

Display Message x = Caller number or name

Calls may be answered after the attendant leaves or when a central bell is ringing. Normally this feature is activated for incoming calls during the night answering period. There are two ways to do this: Group Pickup and Directed Pickup. Group Pickup: Allows you to pick up any central bell that rings within your pickup group, by dialing the Night Answer group pickup feature code.
To answer incoming calls within your pickup group: Press
NIGHT ANS

or dial Night Answer code #192

A N S W E R x x x x x

Answer call

Directed Pickup: Allows you to pick up any ringing central bell in the system, by dialing the directed pickup feature code and the required bell number.
To answer a UNA call ringing within the system: Press
DIRECT PICKUP

or dial Directed Call Pickup code #180

D I R E C T E D P I C K U P

Hear dial tone Dial the number of the ringing bell Answer call

D I A L

(b e l l # )

A N S W E R

x x x x x

cNOTE: UNA

(Universal Night Answering) Pickup is also known as Bell Pickup. DKT & DST 73

Night Answer (Central Bell/UNA Pickup)

OCC (Other Common Carrier)

#127

OCC is for users with rotary trunks and/or Key Sets defined with Auto Transfer. This feature allows you to send DTMF tones over a trunk in order to use various features and services such as OCCs, answering machines, Voice Mail systems and any other service that requires DTMF tones.
To send DTMF signaling during a trunk call: Press
OCC

Dial the required digits

cNOTE: This

feature can only be activated if you have a programmed OCC key. To program an OCC key, use feature code #127.

OCC (Other Common Carrier) 74

DKT & DST

Page-Q

7060-7069

Display Message x = Parked station or trunk z = Page-Q number

Key LED

You may place calls on a special hold (call park) by using the Page-Q dial number, and then either pick the call up at another station or page someone else to pick up the call. The party put on hold may hear one of the following: music, recorded tone, busy tone or no sound at all as defined system-wide.
To place a call in Page-Q: Press a free or Press
XFER PAGE-Q zzzz

A N S W E R

x x x x x

OFF

and dial a free Page-Q number 7060-7069

P A G E

Q U E U E

x x x x x

ON

Hear confirmation tone

You can pick up a parked call from any station, or you can page someone to pick up the call at any other station. Usually paging includes both the name of the person being paged and the relevant Page-Q number.
To pick up a call placed in Page-Q: Lift handset of any telephone Dial assigned Page-Q number or press the lit Answer call
ON
PAGE-Q ZZZZ

A N S W E R

x x x x x

OFF

cNOTE: If the call is not picked up within a predetermined time, it will

au tomatical ly r eturn to the origi nating station from which Page-Q was placed.

N A N S

z z z z

x x x x x

OFF

Page-Q 75

DKT & DST

Paging, Receiving: Auto-Answer

#133

Display Message

Key LED

This feature provides you with the ability to define the way you can answer a voice-page call, either handsfree or manually (see page 78). Essentially this feature is an intercom allowing persons to converse between stations. When set to automatic, conversation takes place immediately. Manual operation requires pressing the SPKR key before conversation can take place. When using the DST, you must use the handset or headset when speaking.
To activate Voice Page Auto Answer: Press or Dial Voice Page Auto Answer feature code #133 Dial activation code
A U T O AN V P O F F
AUTO ANS V.P.

OFF

4
A U T O A N V P O N

Hear confirmation tone To cancel Voice Page Auto Answer: Press the lit or Dial Voice Page Auto Answer feature code #133 Dial cancellation code Hear confirmation tone
AUTO ANS V.P.

ON

A U T O

A N

V P

O N

ON

8
A U T O A N V P O F F

OFF

cNOTE: This feature automatically answers voice page calls only.

Paging, Receiving: Auto-Answer DKT & DST 76

Paging, Receiving: Turning On/Off

#134

Display Message

Key LED

This feature allows you to block your key set from receiving private (intercom) and/or zoned voice pages through the speaker. Voice page can be turned on or off according to individual station needs.
To allow your Key Set to accept paging calls: Press or Dial Voice Page On/Off feature code #134 Dial activation code
V.PAGE ON/OFF

V O I C E

O F F

OFF

4
V O I C E O N

Hear confirmation tone To inhibit your Key Set from receiving paging calls: Press the lit or Dial Voice Page On/Off feature code #134 Dial cancellation code Hear confirmation tone
V.PAGE ON/OFF

ON

V O I C E

O N

ON

8
V O I C E O F F

OFF

Paging, Receiving: Turning On/Off

DKT & DST 77

Paging, Receiving: Using Paging can take place through the speaker, however, the feature can be turned on and off (see page 77) as required. Receiving page calls can be activated at your station when the set is either idle or during conversation. When paging is directed at your station the voice paging tone will be heard. This feature is particularly useful as an intercom when the transmitting station uses a programmed key (see page 80) and the receiving station is programmed for automatic answering (see page 76).
To answer a Voice Page call:

Display Message

cNOTE: Wh en in conversation, either place call on hold or hang up, then

continue with the following steps:

Voice page (warbling) tone heard When tone stops, you will hear the speaker The way in which you answer is defined through the Voice-Page Auto-Answer feature (see page 76) When Auto Answer is defined: Converse hands-free, or lift handset for private conversation When Manual Answer is defined: Press the flashing
SPKR

x x x x x

C A L L (your #)

A N S W E R

x x x x x

or lift handset

To stop an ongoing zoned voice paging: Press the lit

SPKR

Paging, Receiving: Using

DKT & DST 78

Paging, Announcing: Public Address

7074-7079

Display Message

Key LED

When a public address system is attached to the Coral, a page may be made via a system station. The form below may be used to write in locations and their associated access codes.
To page: Lift handset Press
PAGE xxxx

x = public address number or name

or dial access code

A N S W E R x x x x x

Announce your message Press

SPKR

ON

or hang up to release

Paging: Public Address - Access Codes

OFF Area/Location 1. 2. 3. 4. 5. 6. Access Code 7074 7075 7076 7077 7078 7079

Paging, Announcing: Public Address

DKT & DST 79

Paging, Announcing: Voice (To Single Key Set) Xfer 6, #191 or #3 Announcing voice page to a single key set can be used, for example, as an intercom in order to converse between two stations, or as a simple pager.
To voice page a single key set that is either busy or does not answer: Press or Press
VOICE PAGE XFER

Display Message

and dial Voice Page code 6

V O I C E P A G E x x x x x

To voice page (from idle): Lift handset either Press

VOICE PAGE

or dial feature code #191

Dial key set number or Dial Voice Page key set number (see Note 3) then Hear voice page tone Begin paging when tone stops Press
SPKR

A N S W E R x x x x x

or hang up to release
D N T D I S V P x x x x x

When you hear reorder tone the station is protected from cNOTES: 1) receiving voice paging calls, the display will then show: 2) To program a Voice Page key, use access code #191. 3) Each key set has a unique voice page number, which is defined through the numbering plan.

Paging, Announcing: Voice (To Single Key Set)

DKT & DST 80

Paging, Announcing: Zone (To Key Set Group)

7300-7309

Display Message

Key LED

You can page a preprogrammed group of key sets within a zone, area or dispersed within your company. Use the form on this page to write in the various paging zones or areas in your company and their associated access codes.
To operate Zone Page: Lift handset Press
ZONE PAGE X

or dial the Zone Page access code

Z O N E D

P A G E

x x x x x

ON

Hear Voice Page tone Begin paging when tone stops Press
SPKR

or hang up to release

ZONE/AREA/STATIONS 1. 2. 3. 4. 5.

ACCESS CODE 7300 7301 7302 7303 7304 6. 7. 8. 9. 10.

ZONE/AREA/STATIONS

ACCESS CODE 7305 7306 7307 7308 7309

Paging, Announcing: Zone (To Key Set Group)

DKT & DST 81

Park

#183 or 79 or #7

Display Message

Key LED

Allows you to put a call on hold at one station, and pick it up at another station. The party put on park can hear one of the following: music, reorder tone, busy tone or no sound at all as defined system-wide.
To park a call: Press or Press
XFER CALL PARK

C A L L

P A R K

x x x x x

ON

and dial Park Feature code #183

PARKED LINE WINKING

Hear confirmation tone To pick up a parked call from another station: Lift handset of any telephone Press
CALL PARK

or dial Park Feature code #183

C A L L

P A R K

ON ON OFF

Dial station number at which call was parked Answer call

D I A L y y y y y

A N S W E R

x x x x x

Park 82

DKT & DST

Park (cont.)

#183 or 79 or #7

Display Message

Key LED

To pick up a parked call from same station where call is parked: Press the winking key at which the call is being parked or Press
CALL PARK

or dial Park Feature code #183

Dial activation code Answer call

cNOTES: 1) More than one call can be parked at a single station, but are

retrieved on a first-in, first-out basis (FIFO). That is, the first parked call (first-in) will be the first call that is picked up (first-out). However, if multi-parking is required it is recommended that the Page-Q feature be used instead (see page 75). 2) If the parked call is not picked up within a predetermined time, the call will automatically return to the originating station from which the park was made. 3) Activation code 4 can be programmed into the key after feature code #183.

R E C A L L x x x x x

FLASHING

Park 83

DKT & DST

Passcode

#179

Display Message

Your telephone can be defined with a unique passcode known only to you. This passcode will allow you (if defined in your COS) to operate Phone Lock, Executive Privilege or COS Switchover. In addition, when required, your telephone passcode can easily be changed. Defining a passcode for the first time or changing a passcode must be carried out from your own telephone. Passcodes consist of four digits.
To enter Passcode for the first time: Press
PASSCODE

CAUTION: Once a passcode has been defined, the code is known only to you. If you forget the passcode you will not be able to utilize the features that require the code. Therefore, write your passcode number in a secure place for future reference.

or dial feature code #179

E N T E R N E W P A S S C O D E R E E N T E R P A S S C O D E P A S S C O D E C O N F I R M E D

Dial your new passcode (4 digits) Redial your new passcode Hear confirmation tone

To change Passcode: Press

PASSCODE

or dial feature code #179

E N T E R O L D P A S S C O D E E N T E R N E W P A S S C O D E R E E N T E R P A S S C O D E P A S S C O D E C O N F I R M E D

Dial your present passcode (4 digits) Dial your new passcode (4 digits) Redial your new passcode Hear confirmation tone

Passcode 84

DKT & DST

Phone Dial Lock

#148

Display Message

Key LED

You can lock your telephone in order to prohibit unauthorized persons from dialing through your station, however, you can still answer incoming calls. After locking your station, you must unlock it in order to use the station again.
To lock your telephone: Press
LOCK

or dial #148

P H O N E E N T E R P H O N E

U N L O C K P A S S C O D E U N L O C K

Dial your passcode (4 digits) Dial activation code

OFF ON

Hear confirmation tone To unlock your telephone: Press

LOCK

P H O N E

L O C K E D

or dial #148

P H O N E E N T E R

L O C K E D P A S S C O D E

Dial your passcode (4 digits) Dial cancellation code Hear confirmation tone

P H O N E

L O C K E D

ON OFF

P H O N E

U N L O C K

cNOTE: In

order to dial lock your telephone, you must first have a defined passcode (see page 84).

Phone Dial Lock 85

DKT & DST

Pickup: Group, Directed

#181 or 76, #180 or 77

Display Message x = caller number or name y = ringing phone number

You may answer other ringing telephones within the system. There are two ways to do this: Group Pickup or Directed Pickup.

Group Pickup: Allows you to pick up any telephone that rings within your pre-programmed pickup group, by dialing the Group Pickup feature code.
To answer a call within your Pickup group: Press
PICKUP

or dial Group Call Pickup code #181

A N S W E R

x x x x x

Answer call

Directed Pickup: Allows you to pick up any ringing telephone in the system, by dialing the directed pickup feature code and the required telephone number.
To answer any call within the system: Press
DIRECT PICKUP

or dial Directed Call Pickup code #180

D I R E C T E D P I C K U P

Hear dial tone Dial the number of the ringing phone Answer call

D I A L

y y y y y

A N S W E R

x x x x x

Pickup: Group, Directed 86

DKT & DST

Programming: Programmable Keys

#139

Display Message

The Digital Key Set series consisting of the DST and DKT, come equipped with 4 fixed system keys in addition to the 8 or 24 user programmable keys. Fixed keys are preprogrammed during installation, and are the same for each key set system-wide. Fixed keys cannot be programmed from the telephone, and can only be changed, system-wide, by the system manager. The key set allows you to program most programmable keys from the key set itself. The programmable keys may be assigned to directly access other stations, station groups, trunks, trunk groups, or system features. Several dial commands in a series may be programmed under one key - useful for one-button speed dialing, voice response and voice mail system access, and other complex dialing patterns. You can have either 8, 24 or more (up to 144 with multi-DPEM) programmable keys. Some of the programmable keys at your set may be defined as protected during installation. These keys cannot be programmed from the key set. Some keys may have been preprogrammed during installation; refer to your system manager to obtain the appropriate labels. If many keys need to be programmed, as in the case of a multi-DPEM, you may program one of the programmable keys with the code #139 for Program in order to alleviate the need to enter the code each time you program a key.
To program an automatic PROG key: Dial Programming feature code #139 Press selected key to be programmed Redial Programming feature code #139 Repress selected key Press
SPKR

cNote:

If you attempt to program a fixed or protected key, one of the following error messages will appear along with a warning tone:

P R O T E C T E D K E Y P R O G R A M A B O R T E D F I X E D SYSTEM K E Y P R O G R A M A B O R T E D

Tip:

Once you have programmed all your keys, you can reprogram the PROG key for another feature.

or press and release the hookswitch

DKT & DST 87

Programming: Programmable Keys

Programming: Programmable Keys (cont.)

To check a keys contents: Press Press Press
PROG

#139

Display Message

or dial #139 either or then

P R O G C O N T K E Y C N T N T S K E Y C N T N T S C O N T I N U E D

x x x x y y y y

Press the assigned key (contents will be displayed)

L
SPKR

to check any additional codes on this button or press and release the hookswitch

E X T . d d d d d d d d d d d

P R O G R A M

E N D

To program a key: Press

PROG

or dial #139
P R O G R A M S E L E C T B U T T O N. P R O G C O N T K E Y C N T N T S P R O G C O N T x x x x

Press selected key Dial the required digits (see next page for more details) Press selected key again Press
SPKR

ON ON OFF

or press and release hookswitch

P R O G R A M E N D

Identify this key with appropriate label

Repeat above procedure for each key to be programmed.

Programming: Programmable Keys

DKT & DST 88

Programming: Possibilities
Key Contents
DSS (Direct Station Selection) Single feature

#139
Key Description Procedure/Example
To program a DSS key for extension 4577: Enter the program code #139, press the key you wish to program and then the extension number 4577. To conclude, press the key again. To program a key to turn the music feature on and off: Enter the program code #139, press the key you wish to program and then the feature code #135. To conclude, press the key again. To program a key to simultaneously turn off the music and transfer all calls to a library number programmed for voice mail: Enter the program code #139, press the key you wish to program and then the feature code #135 followed by the SPKR code #120 and then feature code #141 7000 (an example of a library number). To conclude, press the key again. NOTE! In order for this to work properly, one of the two features must be previously activated. Follow the directions above and add the SPKR code #120 after library code 7000.

Permits you to make or transfer a call to an extension or trunk by using a defined key, and provides a busy lamp indication for stations or trunks programmed under a DSS key. Permits you to activate or cancel a single Coral feature.

Series of features

Permits you to program a series of features under a single key; useful for one-button speed dialing, voice response and voice mail system access, and other complex dialing procedures. The SPKR code #120 must be programmed between each successive feature sequence.

Feature key without confirmation tone or display Series of features with LED indication

Permits you to activate or cancel a feature or series of features without hearing a confirmation tone or seeing a display. The SPKR code #120 must be programmed after each successive feature sequence. Permits you to activate or cancel a series of features with the LED being controlled by the key pressing order. When the key is pressed the first time, the LED will light and the features will be activated. When the key is pressed again, the LED will be extinguished, regardless of the current state of the features. NOTE! The LED On/Off feature code #1301 must be programmed before the first feature code is entered in order to function properly. Permits you to program a key to dial an outside telephone number.

To program a key to simultaneously turn on both the music and idle display features: Enter the program code #139, press the key you wish to program and then the LED On/Off feature code #1301 and feature code #135 followed by the SPKR code #120 and then feature code #137. To conclude, press the key again.

Outside telephone number (Speed Key)

To program a key to dial (914)354-8132 over trunk group 9: Enter the program code #139, press the key you wish to program and then enter the trunk group 9 number followed by the area code 914 and the number 3548132. To conclude, press the key again.

Programming: Possibilities

DKT & DST 89

Programming: Boss Group Line Key

PROGRAM LINE KEY

#126

Display Message

Selected Key LED

Each key set in a Boss Group can be programmed with line keys. The use of programmed line keys assists in defining the various ways in which a Boss Group can answer incoming calls (see page 16 for explanation of Boss Group).
To program your line keys: Press
PROG

n = line number b = boss group number or name

or dial #139
LINE nn

P R O G R A M S E L E C T B U T T O N. P R O G C O N T K E Y C N T N T S P R O G C O N T #1 2 6 E N T E R L I N E # L I N E n n E N T E R G R O U P #

Press selected

key for the required line

ON ON ON ON OFF

Dial LINE feature code #126 Dial line number (00=first line, 01= second line, etc. as defined) Dial Boss Group number Press selected Press
SPKR LINE nn

key again

P R O G

C O N T

b b b b b

or press and release hookswitch

P R O G R A M E N D

To check a programmed line key: Press Press Press

PROG

or dial #139
LINE nn

Press the assigned

L
SPKR

key

P R O G R A M S E L E C T B U T T O N. P R O G C O N T b b b b b L I N E n n

ON OFF

or press and release the hookswitch

P R O G R A M

E N D

Programming: Boss Group Line Key

DKT & DST 90

Programming: Preference

#131

Display Message

You can assign a preference priority to your key set. This priority will inform the system as to which line, loop or trunk will be selected when you make a call (lift the handset, press the SPKR key, or dial a number on the dial pad).

cNOTE: If you intend to select an OUTSIDE line as the first priority, you t
Tip:

must program a LOOP or LINE key to be able to use dialed features.Wh en activating a feature, press the LOOP or LINE key first, then dial the feature access code.

This feature is useful if you make mostly trunk (external) calls. Assign a preference to an outside line(s), and each time you make a call, you will be connected directly to an external trunk.

To program the Preference Priority: Dial Preference feature code #131 Select required destinations, maximum six priorities in any order:
P R E F E R E N C E

OUTSIDE line (trunk/trunk group/dial service or routing access) - press a programmed key or dial access code
LOOP - press a programmed key LOOP ORIGINATING ONLY - press a programmed key LINE - press a programmed key
Dial activation code

P R E F E R E N C E O U T S I D E z z z z z P R E F E R E N C E L O O P P R E F E R E N C E O R I G I N A T I N G

L O O P

P R E F E R E N C E b b b b b L I N E n n n n

4
P R E F . E N T E R E D

Hear confirmation tone

Programming: Preference

DKT & DST 91

Programming: Preference (cont.)

To check list of priorities: Press idle Press
LOOP

#131

Display Message

or

LINE

key

P R E F E R E N C E

Dial Preference feature code #131

L

to scroll through the list

P R E F E R E N C E l o o p / l i n e / o u ts i d e L I S T E N D

Hear confirmation tone To cancel Preference Priority List: Press idle

LOOP

or

LINE

key

P R E F E R E N C E

Dial Preference feature code #131 Dial cancellation code Hear confirmation tone
Priority 1. 2. 3. 4. 5. 6. Destination

P R E F .

R E M O V E D

Programming: Preference

DKT & DST 92

Receiving Calls There are several ways in which you can answer incoming calls.
Lift the handset Press the flashing SPKR button Press a flashing key (DSS, Loop, Line, etc.)

Display Message

Key LED

xxxxx = Caller I.D., name or number

x x x x x

CALL (your #)

cNOTES: 1) When using the DST, you must use the handset or headset when speaking. 2) On DKT 2000 series only, calls via ISDN trunks display the callers number or name unless restricted. An I before the Caller I.D, indicates an international call via ISDN.
(trunk#) # REST. CALL (your #)

FLASHING

FLASHING FLASHING

3) #REST.: Caller I.D. is restricted by the caller. 4) #UNAVAIL.: Caller I.D. is not supported on this route 5) NORMAL CLEAR: The caller has hung up. 6) CAUSE #: ISDN protocols define error messages, with codes indicating the cause of failed connections. The meanings and actions to take are listed in Appendix D- ISDN CAUSE#. Most messages are for system managers and technicians and will not be seen during normal operation.
# UNAVAIL. CALL (your #)

ON HOOK BY (trunk #) xxxx NORMAL CLEAR ON HOOK BY (trunk #) xxxx CAUSE #

Receiving Calls 93

DKT & DST

Relay (Accessory)

7086-7091

Display Message

Key LED

You can switch a relay on or off in order to activate certain external devices, such as external alarm, or electric lock. These devices are installed by your company. Use the form below to write down the types of external devices and their associated codes that are installed.
To switch on a relay: Press or Dial Relay code Dial activation code
RELAY

EXTERNAL DEVICE

RELAY CODE 7086 7087 7088 7089 7090 7091

R L A Y

(relay #)

O F F

OFF

1. 2. 3. 4.

Hear confirmation tone To switch off a relay: Press the lit or Dial Relay code Dial cancellation code Hear confirmation tone
RELAY

R L A Y

(relay #)

O N

ON

5. 6.

R L A Y

(relay #)

O N

ON

R L A Y

(relay #)

O F F

OFF

cNOTE:

To program a RELAY key, use the relevant relay code.

Relay (Accessory) 94

DKT & DST

Reminder

#172

Display Message

Key LED

You can program your telephone to call you at a designated time, thereby reminding you of a scheduled event. If you do not answer, you will be recalled three more times, at one minute intervals, before the feature cancels. Many reminder times can be entered by repeating the procedure for each one.
To enter a Reminder time: Press
REMIND

HH = Hour MM = Minutes pm or am as required

R E M I N D E R L I S T E M P T Y E N T E R T I M E

OFF ON

key or dial #172

Dial activation code

Dial in the time you wish to be called (4 digits required [12 hour clock use leading 0] e.g 0805 for five past eight) Dial 2 for AM or 7 for PM Hear confirmation tone To check Reminder List: Press the Scroll with Press
SPKR REMIND

R E M I N D E R

H H :M M p m

ON

R E M I N D E R

H H :M M p m

ON

key or dial #172 to see next reminder entry

to release

Reminder 95

DKT & DST

Reminder (cont.)
To answer a Reminder ring:

#172

Display Message
R E M I N C A L L (your #)

Key LED
FLASHING

At the requested time your telephone will ring

Answer the call Hear distinctive dial tone then either Press or Dial Snooze feature code 4 Hear confirmation tone
S N O O Z E O N
SPKR

A N S W E R

R E M I N

ON

or hang up

ON

cNOTE: Wh en

you activate the Snooze feature, Reminder will recycle and your telephone will ring again after a system-wide time period.

To cancel a Reminder time: Press the lit Scroll with

REMIND

or dial #172 and stop at the reminder you wish to cancel

R E M I N D E R H H :M M p m a m

ON

Dial cancellation code Hear confirmation tone

8
C A N C E L L E D

cNOTE: If you have entered a number of reminder times and your telephone is not equipped with a display unit, do not scroll, the reminder forthcoming will be cancelled. Continue the cancellation procedure for other times.
Reminder 96 DKT & DST

Ring Adjustment

#136

Display Message x = 0-15 ring volume level y = 0-7 different cadences z = 0-7 different pitches (MIN = 0 to MAX = 15) (MIN = 0 to MAX = 7) (MIN = 0 to MAX = 7)

Ring adjustments allow you to define how the telephone will sound according to your personal preference. In addition it allows defining each telephone in the room to ring differently in order to identify which telephone among several is ringing. Each sound element can be independently defined.
To adjust RING LEVEL while your phone is ringing: Press
M

or

keys

R I N G

L E V E L

x x x x

To make RING adjustments from idle: Dial Ring feature code #136

cNOTE: I n
In order to make changes:
L M or Press the characteristics of the selected sound element will change. When the desired sound is found

At this point you can adjust any of the sound elements:

To Change Volume Level Cadence Pitch (DKT ring type) Press 0 1 2

t h e c a s e o f Zi p To n e p h o n es (DKT-2320Z), press and hold the handset on-hook switch while making the Ring adjustments from idle.

R I N G

L E V E L

x x x x

C A D E N C E

y y y y

Press

R I N G
SPKR

T Y P E

z z z z

cNOTES: 1) You can circulate among the

sound elements by simply pressing the relevant code number; when all elements are as desired, pressing SPKR will make the changes permanent. 2) DST set has only one ring-type. DKT & DST 97

Ring Adjustment

Room Status

7026-7041

Display Message

Key LED

You may change any one of the 16 room status choices for your station. Use the following form to write in the various room statuses and related access codes available at your telephone.

cNOTE: This feature is applicable for Hotel/Motel use. In cases where this
is required, specific instructions will be given.

To activate or set the Room Status: Press

STATUS

key

or

S T A T U S

N A M E

O F F

OFF ON

Dial the required Room Status code (see table below) Dial activation code

S T A T U S

N A M E

O N

Hear confirmation tone To cancel or reset the Room Status: Press the lit
STATUS

S T A T U S

N A M E

O N

ON

key

or
S T A T U S N A M E O F F

Dial the required Room Status code (see table below) Dial cancellation code Hear confirmation tone

OFF Code 7034 7035 7036 7037 7038 7039 7040 7041

8
Name 1. 2. 3. 4. 5. 6. 7. 8. Code 7026 7027 7028 7029 7030 7031 7032 7033 9. 10. 11. 12. 13. 14. 15. 16. Name

Room Status 98

DKT & DST

Saved Number/Repeat Number

#196 or #9

Display Message

An outside number that you have dialed can be stored in memory and called later. A number can be saved during a conversation or when you hear a busy tone or when the dialed number is not answered.
To save a number: Press or Press then Hear confirmation tone Continue with the call or hang up To redial the Saved Number: Press or Dial Saved Number feature code #196
SAVED # XFER SAVED #

d = outside telephone number

S A V E

N U M B E R

and dial Saved Number feature code #196

R E C O N N E C T

(trunk #)

S A V E D N O . (trunk #) D I A L d d d d d d d d d d.

cNOTES: 1) In some cases, as defined by Class Of Service, the Saved

Number feature code must be followed by a Forced Account code. When Forced Account code is required a distinctive dial tone will be heard after dialing #196. 2) As opposed to Last Number Redial, the Saved Number will remain in memory until another number is saved by repeating the above procedure. DKT & DST 99

Saved Number/Repeat Number

Security Line

#177

Display Message

Key LED

This feature ensures that Break-In cannot be accomplished by another station. When Security is applied, Call Waiting tones and Break-In from other stations will be blocked. When Security is on, a caller who tries to break into your station will receive a reorder tone. Only a station that has Security override privilege can break into your secured telephone.
To activate Security Line: Press or Dial Security feature code #177 Dial activation code
SECUR

L I N E

S E C U R

O F F

OFF

L I N E

S E C U R

O N

ON

Hear confirmation tone

Your phone will now be blocked against break-in attempts.

To cancel Security Line: Press the lit or Dial Security feature code #177 Dial cancellation code Hear confirmation tone
SECUR

L I N E

S E C U R

O N

ON

8
L I N E S E C U R O F F

OFF

All break-in attempts will be allowed.

Security Line 100

DKT & DST

Series Call

#195

Display Message

Key LED

The system allows you to mark a call before you transfer to a third party. This causes the call to return to you after the third party hangs up. A Series Call can only be marked while engaged in conversation.
To mark a call as a Series Call: Press or Press then Hear confirmation tone Continue with the call or transfer as required Press SPKR or hang up to release
R E C O N N E C T (calling #)
XFER SERIES

S E R I E S

and dial Series Call code #195

Transferring the call is made as usual, however the marked call will now return to you when the third party hangs up.

cNOTE: Should you

try to mark a call that has already been marked the error message ALREADY SET will appear.

When your telephone rings (third party hangs up):

Call returns to you Answer call Ask calling party if transfer to another party is required or Set up the call as a series call or Hang up

S E R I E S

(calling #)

FLASHING

A N S W E R

(calling #)

Series Call 101

DKT & DST

Silent Monitor

Xfer 9, #1981

Display Message

This feature enables an authorized user to monitor any system port, station, trunk, etc. (except data and conference) in any state, without audio or visual warning to the monitored party. Silent Monitor can be activated while attempting to call a busy or no answer destination. The feature can also be activated from an idle station before calling. While monitoring a port, your telephone will return a busy signal for all incoming calls.
To activate Silent Monitor on a busy call or ringback: Press or Press
XFER MONIT

M O N I T O R

(port #)

and dial Silent Monitor code 9

To activate Silent Monitor from an idle station (before calling): Press

MONIT

or dial #1981

S I L E N T

M O N I T O R

Dial required port number

cNOTE: Wh en you hear the reorder tone one of two conditions exists:
1) Either the port is protected against monitoring (secured) or 2) All conference card ports are engaged (no resources).

M O N I T O R

(port # )

Monitoring volume can be adjusted by pressing To cancel Silent Monitor, press

SPKR

S E C U R E D

(port # )

or hang up

N O

R E S O U R C E

cNOTE: To program the Monitor key, use feature code #1981.

Silent Monitor 102 DKT & DST

Speakerphone/Headset

#120, #1323

Your key set is equipped with a speaker. The DKT is also equipped to operate as a speakerphone, which enables you to converse without lifting the handset. Pressing the speakerphone (SPKR) key will automatically switch on the sensitive microphone (DKT only) and speaker. All dialing or conversation is automatically hands-free using a DKT equipped with a microphone, while the handset remains on its cradle. There are, however, several ways of using the speaker key, such as: in conjunction with a headset, or when the key is programmed for on/off operation by using the HNDSET/SPKR key (handset/speaker switchover). When using the DST, you must use the handset or headset when speaking.
Using Speakerphone for hands-free conversation:

When handset is on cradle: When handset is on the cradle and the

SPKR key flashes, you can speak hands-free by pressing the flashing SPKR key or you can make a call by using one of the methods described on page 58.
Switchover from speakerphone to handset: When you are using

the speakerphone and wish to use the handset for private conversation, lift handset. The SPKR key LED will go off.
Switchover from handset to speakerphone: When you are using

the handset and wish to use the speakerphone, first press the SPKR key, then when the LED is lit, replace the handset on the cradle.
Disconnecting calls: There are two ways to disconnect calls:

1) Pressing the lit SPKR key, when the handset is on its cradle. 2) Replacing the handset onto the cradle when the SPKR LED is off.
Call Monitoring (DKT only when programmed for combined audio):

When you are using the handset and wish to activate the speaker for group listening, press the SPKR key. When the LED is lit, the combined audio is active. To return to private conversation, press the SPKR key again. The LED will go off.
Speakerphone/Headset 103 DKT & DST

Speakerphone/Headset (cont.)
When key set is programmed for SPKR On/Off key:

#120, #1323

When using headset (or handset is off cradle): When your key set is equipped with a headset and the SPKR key is defined with the On/Off option, you can answer and disconnect calls by pressing the SPKR key.

When the key LED is lit, you are connected. Pressing the lit key will disconnect the call. In order to switch between handset and hands-free operation you must use the HNDSET/SPKR key. When handset is on cradle: If the telephone rings and the SPKR key flashes, you can speak hands-free by pressing the flashing SPKR key. The key LED will now be steadily lit. Switchover from speakerphone to handset: When you are using the speakerphone and wish to use the handset for private conversation, lift handset. The SPKR key LED will remain lit. Switchover from handset to speakerphone: When you are using the handset and wish to use the speakerphone, first press the HNDSET/SPKR key, then when the LED is lit, place the handset on the cradle. Disconnecting calls: There are two ways to disconnect calls: 1) Pressing the lit SPKR key. 2) Returning handset or pressing the hookswitch when the HNDSET/SPKR key is off.
can only be activated if you have programmed keys.

cNOTE: These features

1) To program SPKR, use access code #120. 2) To program HNDSET/SPKR, use access code #1323.

Speakerphone/Headset 104

DKT & DST

Speed Dialing: Programming Private Library

#193

Display Message x = outside line access code a = library number d = outside telephone number
P R I V A T L I B R A R I E S

Key LED

You may be allowed to program or update your telephone with your own private (personal) Speed Dial directory. This directory of speed dial numbers can be accessed only at your station.
To program or change a Speed Dial number: Dial PRIVATE SPEED CALL feature code #193 Dial the relevant Library Number (70007009) or Scroll through the library by pressing the then Dial the outside line access code or Press a programmed outside line feature key
M

ON

or

P R I V A T

L I B a a a a a

P R I V A T x x x x x

L I B a a a a a

Possible outside line access codes are: trunk number, trunk group number, dial service, routing access, or another public/private library number.
Dial the outside telephone number (use special DTMF codes shown in table on page 107) Press
SPKR

to release or continue scrolling with the volume keys

P R I V A T L I B a a a a a x x x x x dddddddddd

cNOTE: A

new number programmed into a previously defined private library number will replace the old number.

Speed Dialing: Programming Private Library

DKT & DST 105

Speed Dialing: Programming Private Library (cont.)

To delete a single number from memory: Dial PRIVATE SPEED CALL access code #193 Dial the relevant Library Private Number (7000 7009) or Scroll through the library by pressing Dial cancellation code Press
SPKR

#193

Display Message

Key LED

P R I V A T

L I B R A R I E S

ON

P R I V A T

L I B a a a a a

or

L
P R I V A T L I B a a a a a C A N C E L L E D

to release or continue scrolling with the volume keys

Speed Dialing: Programming Private Library

DKT & DST 106

Speed Dialing: Programming Private Library (cont.)

#193

The following table defines the special codes that may be used as part of the outside telephone number.
Table of Special Dial Codes
CODES DESCRIPTION X=1 through 9 seconds delay Stop dial (end of outside number) Outpulsing wait period during which user is able to dial any number of digits All digits following will be Dial Pulse All digits following will be DTMF Inhibits display (for Call Accounting System and Key Set display) Enables display (for Call Accounting System and Key Set display) Wait for second Dial Tone Display - (for Call Accounting System and Key Set display) Calibrated Opening on trunk (Flash) Dial * out Dial # out

*X
#0 #1 #2 #3 #4 #5 #6 #8 #9

**
##

cNOTE: The

number of digits that can be programmed, including dial codes, is limited by the system (defined system-wide). Should you try entering a longer digit string than allowed, the system will give the error message LENGTH EXCEEDED, and programming will stop. DKT & DST 107

Speed Dialing: Programming Private Library

Speed Dialing: Using Private and Public Libraries Dialing a number through your Private Library or system Public Library is basically the same, therefore the process is described generally for both dialing systems. If Public Speed Dialing is available on your system, consult your company directory for library numbers.
To dial a Public or Private Speed call number: Dial Speed call library number (Private or Public)

Display Message x = outside line access code a = library number or name d = outside telephone number

L I B . a a a a a x x x x x D I A L d d d d d d d d d d d

cNOTE:

1) In some cases (as defined by Class of Service) the Speed Dialing number must be followed by a Forced Account code. When Forced Account code is required, the distinctive dial tone will be heard after dialing the speed call library number . 2) Certain speed dialing numbers require that you dial the relevant outside line access code. When required, the dial tone will be heard after dialing the speed call library number. The display will show:

E N T E R T K / G R O U P

Speed Dialing: Using Private and Public Libraries

DKT & DST 108

Split Call

#1321, #1322

Split call allows you to alternate between two other parties, by pressing keys defined as Exclude Source and Exclude Destination. The feature also allows 3-way conversation merely by pressing one of the keys, Exclude Source or Exclude Destination, when the key is steadily lit. This feature can be activated in any sequence, any number of times. When you speak privately, with either the Exclude Source or Exclude Destination, the other party is automatically put on hold. Exclude Source: is the first party with whom a connection was made. Exclude Destination: is the second party with whom a connection was made.

cNOTE: This

feature can only be activated if you have programmed keys. 1) To program EXCL SOURCE key, use feature code #1321. 2) To program EXCL DEST key, use feature code #1322.

The following table allows identifying the progress of split calls when your key set is not equipped with a message display.
LEDs Excl Srce On Flashing On Excl Dest Flashing On On Status Speaking privately with source (first party) Speaking privately with destination (second party) 3-way conversation

Split Call 109

DKT & DST

Split Call (cont.)

To activate Split Call on conversation: Press
XFER

#1321, #1322

Display Message

Key LED
EXCL SRCE FLASH EXCL DEST ON

A N S W E R

(source # )

Dial destination number, wait for answer either You can now alternate between the two parties and speak privately with one while the other is put on hold by pressing the relevant flashing key. to speak privately with the first party Press the flashing EXCL
SRCE EXCL DEST

A N S W E R

(destination # )

R E C O N N E C T (source # )

ON FLASH

FLASH ON

Press the flashing or Press the lit

EXCL SRCE

to speak privately with the second party

R E C O N N E C T (dest # )

You can press the steady on key and then converse 3-way:
or
EXCL DEST

then
(source #) 3-W A Y (dest # )

ON

ON

If you wish to converse privately again with any party:

Press either the
EXCL SRCE

or

EXCL DEST

key

and the other party will again be put on hold

If you wish to release the destination (second) party and return to 2-way conversation with the source:
Press Press
XFER

If you wish to release all parties

FORCE RLS

Split Call 110

DKT & DST

Stop Dial

#1300

This feature enables you to tell the system when dialing out on trunks has been completed.
When you have finished dialing an outside line: Press
STOP DIAL

cNOTE: This

feature can only be activated if you have a programmed key. To program a STOP DIAL key, use feature code #1300.

Stop Dial 111

DKT & DST

Transfer (Xfer)

#122

Display Message

You can transfer both internal and external calls to other users within your system or outside it. A call can be screened or unscreened. Transfer routes a call you received to an idle station. It can also link a call you held to other ports. When Auto transfer is defined at your station, dialing a number will automatically transfer that number. Remaining procedures are the same as regular transfer (see Glossary in Appendix A, at the end of this manual, and symbols, in the front, for a fuller explanation of Auto transfer). When Auto transfer is defined, pressing Xfer is not required for the first time, however, subsequent actions do require pressing Xfer as defined in this manual. - Screened Transfer: You may announce the call before transferring. - Unscreened Transfer: You may transfer the call without a prior announcement. When the destination is busy, hanging up will in effect cause the system to camp on (external call only) to the busy station.
To transfer an established call: Press
XFER

Dial the required number or press a DSS key

D I A L

At this point you can either screen the call or transfer unscreened
Screened Transfer:

I N T E R N A L x x x x x

Hear ringback tone Wait for answer Announce call, then

A N S W E R x x x x x

Press or

SPKR

or hang up to complete transfer

Press XFER to return to calling party (when transfer destination is busy or does not answer)

R E C O N N E C T

y y y y y

Transfer (Xfer) 112

DKT & DST

Transfer (cont.)
Unscreened Transfer: Press
SPKR

#122
Hear ringback or busy tone

Display Message

or hang up to transfer call

When transfer is not completed

When an unscreened call is either busy or unanswered, the call will automatically return to you after a system-wide time-out period. Should the station remain unanswered (NANS) you will receive the following message: Should the station still remain busy (SBSY) you will receive the following message: When either of these above messages are received (telephone rings):
First answer the return call then either Press the or Ask calling party if they wish to transfer to another party or to hang up
CAMP ON

N A N S x x x x x N O A N S W E R

y y y y y x x x x x

S B S Y x x x x x B U S Y x x x x x

y y y y y

key (for an explanation of Camp On, see page 32)

x = station unanswered or still busy y = original caller (first party)

cNOTE: Wh en

you press the Camp On key the call will automatically camp on to the station from which the call was transferred. This procedure can be carried out any number of times.

Transfer (Xfer) 113

DKT & DST

Transfer (cont.)
To transfer a held call:

#122

Typically,use transfer of a held call to connect an incoming call to the held party, such as when you have to locate someone for a caller.
Dial a number or receive a call while the first call is in hold Press Press
XFER

Press the winking button associated with the held call

SPKR

or hang up to transfer call

To continue as Broker/Consultation/Three-Way Conference Call

After pressing the winking button associated with the held call, before transfering call
Press
XFER

as required (see page 25)

cNOTE:

The held port must be on a DSS, Loop, Line or Trunk key.

Transfer (Xfer) 114

DKT & DST

Waiting Calls Display

#1325

Display Message nn = Number of waiting calls

This feature provides you with the ability to view the number of calls waiting for you.
To view the amount of waiting calls while in conversation: Press
CALLS WAIT

W A I T I N G

n n

Number of waiting calls flashes on the display.

cNOTE: This

feature can only be activated if you have a programmed key. To program a key, use access code #1325.

Waiting Calls Display 115

DKT & DST

Waiting Call Tone The presence of the waiting call tone or voice paging tone or muted ring indicates that another call is waiting for you to answer. When you hear this tone or the second row displays any of the special call waiting messages, you know that a call is waiting and you have the following choices:
Continue current call and ignore the waiting call or Put current call on hold, then when you hear a ring answer the waiting call or Release the current call, wait for a ring and then answer the waiting call or Press
Divert Call

Display Message x = Callers number or callers name

x x x x x C A L L (your#)

if available (see page 39).

Waiting Call Tone 116

DKT & DST

Wakeup

#173

Display Message

Key LED

You can program your telephone to call you at a designated time. If you do not answer you will be called three times more, at one minute intervals, before the feature cancels. In some systems if you do not answer by the third ring, the wakeup call will be routed to the attendant and a wakeup report will be printed.
To enter a Wakeup request: Press
WAKE UP

HH = Hour MM = Minutes pm or am

or dial #173

W A K E U P L I S T E M P T Y E N T E R T I M E

OFF ON

Dial activation code

Dial in the time (4 digits required [12 hour clock] use leading zeros e.g. 0805 for five past eight) Dial 2 for AM or 7 for PM Hear confirmation tone

W A K E U P

H H : M M p m

ON

cNote:

Should you hear the reorder tone, Wakeup is denied at your station (as defined by Class of Service). In order to make use of this feature request the attendant to activate Wakeup at your station.
W A K E U P H H : M M p m a m

To check Wakeup list: Press

WAKE UP

ON

or dial #173
L

Scroll with Press

SPKR

to see next wakeup entry

to release

Wakeup 117

DKT & DST

Wakeup (cont.)
To answer a Wakeup call:

#173

Display Message

Key LED

Your telephone will ring at the requested time. On answering the call, you will hear either a recorded message, music or the distinctive dial tone. If you hear music or the distinctive dial tone,
Either hang up

W A K E

C A L L (your #)

FLASHING

or

A N S W E R

W A K E

ON

Dial Snooze feature code 4 Hear confirmation tone Hang up

S N O O Z E O N

ON

cNote:

Wh en y o u ac t iv at e Snooze, Wakeup will recyc le and your telephone will ring again after a system-wide defined time period.

To cancel a Wakeup request: Press the lit Scroll with

WAKE UP

or dial #173 and stop at the reminder you wish to cancel

W A K E U P H H :M M p m

ON

Dial cancellation code Hear confirmation tone

8
C A N C E L L E D

cNote:

If you have entered a number of wakeup requests and your telephone is not equipped with a display unit, do not scroll, t he w ak eu p f or t hc o m i ng w i l l b e c an c el l ed . Con t inue the cancellation procedure separately for additional times.

Wakeup 118

DKT & DST

Appendix A - Glossary
Access Code Number APA Attendant/Operator Auto transfer

Central Office (CO) Class Of Service (COS)

CO Trunk Number (Incoming) Database

Dial

Digitized Voice Message System (DVMS)

Appendix A - Glossary

A series of digits which must be dialed or keyed in order to gain access to an outside line or a Coral feature. Application Processor Adapter for DKT2000. Enables all PEX features, Data line connector, and the connection of CAP, PCC and PC-AC. The individual responsible for answering incoming calls and transferring them to their required destinations, as well as attending to trunk, system and station feature controls. When auto transfer is defined at a station, dialing the number to which a call is to be transferred will automatically transfer the call; use of the XFER key is not necessary. This feature is typically utilized by attendants (see also Transfer). Area switching facility serving customers in a defined geographical location. A class-of-service (COS) consists of a list of features that are available to the telephone line user. However, the user may be denied certain features. Each internal telephone is marked with two classes-of-service, Primary and Secondary, which can be defined differently. In order to increase flexibility, CORAL allows switching between the Primary and Secondary COS, but only one COS can be utilized at a time. When the telephone is in check-out mode the telephone is marked by a system-wide defined COS and the user is denied this feature (see page 35). The number that is dialed by an outside telephone user from the public network (through the Central Office) in order to call into the Coral for an internal station. (Number listed in the local telephone directory). The memory in which the `flexible system information is stored. Programming the database is usually carried out during installation, however, it is field or remotely modifiable. For the purpose of this guide Dial means entering the relevant digits by pressing the number on the DIAL PAD that operates a feature or sends a call to a destination. Dial also means pressing a key programmed with the feature or destination (DSS). DVMS is the utility that provides the means for embedding prerecorded announcements into the system. Recorded messages can be informative, for example: transfer messages, or advertisements.
DKT & DST A-1

Appendix A - Glossary (cont.)

Direct Station Selection (DSS)

Forced Account Code

Idle Intercept

Permits you to make or transfer a call to an extension by using a defined key. DSS can also be used on all accessible system ports. Instead of dialing a number this can be done by pressing the programmed key. Also provides busy lamp field for programmed stations. A feature that forces the station user to dial an account code before having access to an outside line. A display equipped key set user attempting to access an outside line without dialing the account code will receive the message ENTER ACCOUNT # on the display. After dialing the account code, the user will be able to continue dialing the intended number. A station or extension that is not ringing or busy, therefore available for use. If you misdial or dial an unauthorized code (restricted to you), you will receive a reorder tone or will be routed directly to the attendant/operator/master extension, as defined in your system. This is the general term used to describe the DKT and DST type proprietary telephones. Lifting the telephone handset from its cradle - has the same effect as pressing a preprogrammed LOOP, LINE or SPKR key, but automatically inhibits the Speakerphone facility. Off-hook provides the dial tone, which then enables you to dial or activate a feature. The line key is used for making and receiving calls when the station is defined as a member of a boss group. When several line keys are in use the station will act as if it is a multiline instrument. The loop key is used for making and receiving calls. When several loop keys are in use the station will act as if it is a multiline instrument. This key is used only for making calls. When several loop keys are in use the station will act as if it is a multiline instrument. Replacing the telephone handset on its cradle - has the same effect as pressing the SPKR key.
DKT & DST A-2

Key Set Off-Hook

Line

Loop Loop Originating Only On-Hook

Appendix A - Glossary

Appendix A - Glossary (cont.)

Outside Line Access Code Port PEX

A series of digits which must be dialed or keyed in order to gain access to a trunk or trunk group. Provides access to a device, station or trunk from within the system. Peripheral Expansion Module for DKT2000, enables the following: Additional distance between DKT and the main cabinet, by providing an external power supply input, Connecting up to 3 DPEM units, Additional listen only headset/handset/tape recorder connection. The call that you have transferred to another extension that is busy or that does not answer, or that you have put on hold, which has returned to you after a predetermined time-out period. This feature enables you to display and check the contents of various libraries, for example, Private Speed-Calling, Reminder Calls, etc. In order to use the scroll feature your key set must be equipped with a display. Upward scrolling is performed by pressing the L key; downward scrolling is performed by pressing the M key. Single Line Telephone - This is the standard off-the-shelf telephone (formerly called IST). Each Coral internal telephone is called a station/extension and it performs many activities dealing with input and output along the communications system. A number of stations linked together (members) for a common function, such as ACD/UCD group or Boss group. A station can be defined as a member of many ACD/UCD groups and/or Boss groups. This is a programmable key that allows you to permanently store a frequently used number and then make a call or transfer a call to another telephone by pressing the single key. Speed keys can be programmed for both external and internal calls.
DKT & DST A-3

Recall-Automatic

Scroll

SLT Station/Extension Station Group

Speed Key

Appendix A - Glossary

Appendix A - Glossary (cont.)

Time-Out

Transfer/Xfer

Trunk Trunk Group Trunk Number (Coral) Verified Forced Account Code (VFAC)

A predetermined period of time allowed to complete a specific function. If the function is not completed, for example dialing, the caller is dropped and the exchange equipment freed for other users. See also Recall-Automatic. While engaged on a call you can initiate a feature by pressing the XFER (Transfer) key. XFER provides you with a special distinctive dial tone, which enables you to either transfer the call, or activate a feature. XFER puts the second party on Hold and provides one of the following: music, reorder tone, busy tone or no sound at all, as defined system-wide. If your Coral is connected to another PABX you may have to use the FLASH key instead of the XFER key. The XFER key is used for local Coral features, while the FLASH key is used to flash on trunks. In some systems, if you are not connected to a DTMF destination, transfer can be carried out by dialing 1 instead of pressing the XFER key. In some systems transfer is applied automatically when you dial a number (see also Auto transfer). An outside line from the telephone company that terminates at the customers location. A number of trunks linked together (members) for a common outgoing function. The access code number that is dialed or keyed by station user in order to gain access to a specific outside line. A feature that forces the station user to dial a secret authorization account code before accessing an outside line. Before dialing is allowed, VFAC verifies the presence of the account code. If the code is not present, dialing is blocked. When the code is found, dialing is allowed. Except for verification, VFAC is the same as Forced Account Code.

Appendix A - Glossary A-4

DKT & DST

A p p e n d i x B - To n e s
Tones are audible signals of various frequencies that give information about the status of calls and features. While using the Coral system, many different tones will be heard. These tones may vary for different locations as each system is customized during installation. Therefore, the sounds of the tones are not described, instead their general use is discussed below. In order to familiarize yourself with these tones, try accessing various features and listen to the resultant tone signals. The most frequently heard tones are:
Break-In/Break-Out Tone Break-In Warning Busy (Engaged) Tone Call Waiting Tone Confirmation Tone Distinctive Dial Tone (DDT)

A warning tone received by a station user indicating that a third party has broken into, or is leaving (breaking out), an existing conversation. Tone heard during the entire break-in period. Indicates that a third party is listening (not used in North America). When the destination you have dialed (extension or trunk) is busy. Tone heard while engaged on a call or activating a feature indicating that another call is waiting to be answered. Tone heard when you have successfully accessed or activated a feature (for example Camp-On, or Call Forward). The Distinctive Dial Tone (DDT) indicates that certain features are in use at your telephone, for example, when you have programmed your telephone not to receive calls, with either Call Forward All, or Do Not Disturb, and you lift the handset. DDT is also heard between patterns of digits when dialing certain features, for example, Account Code feature. When the following features are applied at your telephone, the distinctive dial tone will be heard when the handset is lifted:

Call Forward All Do Not Disturb Messages Waiting Secondary COS

DKT & DST B-5

Appendix B - Tones

A p p e n d i x B - To n e s ( c o n t . )
Inside Dial Tone Key Click Outside Dial Tone Reorder Tone

After off-hooking (lifting) your handset from idle. When defined for the key set, a tone heard when pressing a number on the dial pad. When connected to an external (trunk) line. A tone you will receive if you have tried to access a denied feature, or you have misdialed, etc. or: 1) You have stayed off-hook too long before dialing 2) The station you have called has not answered in time. On-hook and call later, or: 3) The station you have called is in Do Not Disturb status.

Ringback Tone Ringing: Internal/ External Stutter Tick Tone Voice Paging Tone Zip Tone
Appendix B - Tones

When the destination you have dialed is ringing. Internal ring (also for network calls) characteristics are determined through Ring Adjustment (see page 97). However, external incoming calls ring twice as fast as internal calls, thereby giving an indication as to the calling source. (see also Zip Tone.) A tone heard when the handset is lifted indicating that there is a message waiting for you. A tone indicating that you may continue dialing. A warbling tone when using the paging facility. For DKT-2320Z only. When using the headset instead of a handset, the ringing tone is heard in the earpiece.
DKT & DST B-6

Appendix C - LED Indications

LED indications visually show the state of certain features. LEDs typically indicate that a feature is either activated (steady on) or is pending further commands or needs additional information (flashing). The LED indications usually go hand-in-hand with various messages when equipped with a display. When no display is installed the LED state becomes the message.
OFF

Indicates that the feature is inactive or the DSS destination is idle. A signal that flashes at a fast rate of 120 pulses per minute (400/100mS). Typically indicates that a call is on hold or park, normally the telephone does not ring. A signal that flashes at a slow rate of 60 pulses per minute (800/200mS). Typically indicates that a call is pending, in most cases the station will also ring. Indicates that a feature programmed on that key is active. When defined as DSS, indicates that the port designated by this key is in use. When defined as a loop, line or speaker indicates that a call is in progress. Dedicated LED for message waiting indication. The message lamp may be enabled or disabled system-wide. The lamp does not interfere with a programmed MSG key.

WINK

FLASHING

STEADY ON

MESSAGE LAMP

c NOTE:

In special cases the key may operated differently. See the relevant feature for explanations of various messages that can appear.

Appendix C - LED Indications C-7

DKT & DST

Appendix D - ISDN Cause Numbers

CODE MEANING
1 unallocated (unassigned) number 2 no route to specified transit network 3 no route to destination 6 channel unacceptable 7 call awarded and being delivered in an established channel 16 normal clearing (message displayed as text) 17 user busy (message displayed as text) 18 no user responding

ACTION
check number and call again * notify system manager notify system manager notify system manager no action * no action * call later call later

CODE MEANING
34 no circuit/channel available 38 network out of order 41 temporary failure 42 switching equipment congestion 43 access information discarded 44 requested circuit/channel not available 47 resource unavailable, unspecified 49 quality of service not available 50 requested facility not subscribed 57 bearer capability not authorised 58 bearer capability not presently available 63 service or option not avilable, unspecified

ACTION
call later * wait and call later call later * call later no action * notify system manager notify system manager notify system manager notify system manager notify system manager call later * notify system manager

19 no answer from user (user alerted) call later 21 call rejected 22 number changed 27 destination out of order 28 invalid format (address incomplete) 29 facility rejected 31 normal unspecified call later check number and call again call later check number and call again * notify system manager no action *

65 bearer capability not implemented check destination is correct, try again from different compatible terminal, notify system manager if message returns

* if the message returns frequently notify system manager

DKT & DST D-8

Appendix D - ISDN Cause Numbers

Appendix D - ISDN Cause Numbers

CODE MEANING
66 channel type not implemented

ACTION
notify system manager

CODE MEANING
91 invalid transit network selection 95 invalid message, unspecified 96 mandatory information element is missing 97 message type non-existant or not implemented 98 message not compatible with call state or messages type non-existant or not implemented 99 information element non-existant or not implemented 100 invalid information element contents 101 message not compatible with call state 102 recovery on timer expiry

ACTION
notify system manager notify system manager notify system manager notify system manager notify system manager notify system manager notify system manager notify system manager no action * notify system manager notify system manager

69 requested facility not implemented notify system manager 70 only restricted digital information bearer capability is available 79 service or option not implemented, unspecified 81 invalid call reference value 82 identified channel does not exist 83 a suspended call exists, but this call identity does not 84 call identy in use 85 no call suspended 86 call having the requested call identity has been cleared 88 incompatible destination notify system manager notify system manager notify system manager notify system manager no action * no action * no action * no action * check destination is correct, try again from different compatible terminal, notify system manager if message returns

111 protocol error, unspecified 127 interworking, unspecified

* if the message returns frequently notify system manager

Appendix D - ISDN Cause Numbers D-9 DKT & DST

Tadiran Telecom
Business Systems Ltd.

International Headquarters Tadiran Telecom Business Systems Ltd. 18 Hasivim St., P.O.Box 450 Petach-Tikva 49105, Israel Tel. +972-3-9262000, Fax. +972-3-9262310

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C o r a lTM D K T a n d D S T User Guide CN7244-7181802 Issue-2