cd drive won't open or read good CD/DVDs mjfepro 0830 8284338131 Justin Yale Call 9027JJW Assigned To T ZWP

B/O US499 justin.yale@ncwildlife.org mjsepr7 Call 9027JN6 Assigned To T ZWP B/O US499 2 dispatches with DVDs

4319 r98gbbz 8174778468 Eddie Fuentes usb ports do not consistently read any device. Call 9027JSL Assigned To T ZMP B/O USK10 efuentes@kleintools.com depot

Elias Abdo laptop is touchpad is defective 4286 - cto r9m4hnf 6788355274 6785843969 Call 9027JZL Assigned To T ZMP B/O USC4R elias.abdo@qualitytech.com 04w6533

a04kk7k problem corrected by third party software wanted to cancel, but box already sent .

es10616949 r39022b07130 xfr to ideapad

sarah 4180 ah9 r8d0gfz 7706575949 04T1345 c-dwjm 822738 Call 9027KN8 Assigned To T ZMP B/O USK07

NERP ideapad Y series xfr to ideapad

Jim IBM 3626 az5 r84g4ty 2258027138 referred to Deskside Support for software OS/App issue

6272-4gu mp1zea1 6262711420 Steven King Call 9027L4V Assigned To T ZMP B/O USK07 ************************************ Any problems activating Win 7 or Win 8 OS, Send unit to Depot to resolve activat ion issue per Tip SF-12-T0088, Use the 'Problem activating Win 7 or Win 8 OS Tip SF-12-T0088' DEPOT action plan . Customers with 10 or more units unable to activate OS need to be transferred to Hotline for Critsit to be opened. *************************************

Anthony no poweron desktop no fans or lights 4524-wjp mjgrdrx 2152481350 2158286723 Call 9027LBT Assigned To T ZWP B/O USC4U saldutta@uphs.upenn.edu dispatch with PS

s1y6892 mm:0401u3u thinkCentre 9732831700 8003634274 Tom no video on boot Suite 300 A70Z 9732831700

Call 9027LLM Assigned To T ZWP B/O USC4U

twist screen 3347 mp22220 12/11 4343527400 Ann Call 9027MFD Assigned To T ZMP B/O USK07

2010 3508 -cto lrmrxvh 3345261266 Ming 149 Cox street Apt 211-Haley Com OOW gave FRU for AC adapter and Boulder #

9027fwq passed HDD diags: controller, read verify and speed tests all passed.

7440 r88d426 7735347500 xt 23733 Lorrie Palacios key that did not work on keyboard Call 9027MRW Assigned To T ZMP B/O USI7N lipalacios@cps.edu

Steve Larsen 2522 r83r9fd 9528290300 HDD read verification error Call 9027MZF Assigned To T ZMP B/O USK10 45n7032 45n7275 fru 03T8188 steve.e.larson@avnet.com

will boot 2875 -cto lrblrf8 4085319813 Bjay Muskula oow referred to websites after trying to get him to use F11

t410 fan error 2537n99 r886fw5 6362618097 Greg Stoyan Call 9027NC2 Assigned To T ZMP B/O US28T greg.stroyan@citi.com

Robert a04nn6g received without a digitizer pen on return transferred to TriC per Harold in FS

laptop issue 2320 32u r9rgwth 3102825939 Nick Pengelley Suite 1600 Call 9027NNN Assigned To T ZMP B/O USK04 npengelley@grfllp.com

t420 will not turn on 4180 cto r8f2plw 3124131070 Hank Chen suite 2610 Call 9027NVD Assigned To T ZMP B/O USK10 hankchen@uic.edu

t2847 sl510 lr0m8t1 7342776762 Clark Rodeffer Call 9027P7F Assigned To T ZMP B/O USK04 clarkrodeffer@willowrunschools.org

ravi ibm 7663 l3abh2y 9099941023

ca8py897 Call 9027PCL Assigned To T ZMP B/O USK07 Nerp on T61 no power up 2518 4hu r80abpv 4046837990 William Grant Call 9027PK8 Assigned To T ZMP B/O USI3S bill.grant@aflglobal.com

2349 fe6 pb08nbl 7637857593 Karen Stroinski Call 9027PSP Assigned To T ZMP B/O US379 stroinski.karen@min.cisco.com