CASE STUDY

+1501 employees Public IPT Integration

The Ministry of Employment and Labor Case Study

Getting Ready for Smart Work with

a Central IPT System

140 Regional Government Agencies, Centers and Organizations Integrated into a Single IPT system

About the Ministry of Employment and Labor

The Ministry of Employment and Labor (MEL) is a central government institution handling labor affairs including labor conditions; labormanagement mediation; guidance for labor unions; occupational safety and health; employee welfare; employment policies; equality and insurance; vocational training; and industrial accident compensation insurance. The Ministry functions through three main Offices: the Planning and Coordination Office, the Employment Policy Office and the Labor Policy Office. It is comprised of 13 bureaus, 35 departments, 2 groups and 5 teams as well as 9 affiliated agencies such as the Human Resources Development Service and the Korea Employment Agency for the Disabled.

Summary
Organizations under the MEL were operating telecommunications systems independently. This made it difficult to maintain and manage the systems, with some of the equipment failing to comply with the standards required for interoperation with Group C (the Government project for an Internet phone service) network that will replace the PSTN-based network. To resolve these issues, the MEL has set up a central IP telephone system, achieving efficiency, scalability, and reduced costs in telecommunications and maintenance etc.

Background
The MEL has regional agencies in Seoul, Incheon, Gwangju, Daejeon, Busan, and Daegu along with 140 affiliated organizations that are committed to creating jobs and improving labor-management relations. Keyphone or PBX systems that were run by regional organizations presented a challenge when it came to managing and maintaining them, and some of them lacked the quality of service for voice and security required for Group C interoperation. To establish a central and highly efficient IPT Internet Phone Service, Samsung helped the MEL adopt an internal telecommunication infrastructure composed of IP-PBX SCM, intelligent Ubigate gateway, IP phone, network and supplementary equipment.

Acronyms
SCM : Samsung Communication Manager NMS : Network Management System sRTP : Secure Real-time Transport Protocol

Ministry of Employment and Labor

Beyond Communication, Samsung Smart Enterpeise

140 Regional Government Agencies, Centers and Organizations Integrated into a Single IPT system

Getting Ready for Smart Work with a Central IPT System

Components
IP-PBX
SCM Integrated gateway (iBG3026, iBG2016, iBG2006)

How IPT is Built

The MEL installed the SCM, which is the future oriented IP-PBX equipment, based on IPv6, all-IP and UC, and unified the gateway for 140 organizations spread across the country, establishing a central IPT system with a capacity of up to 60,000 subscribers. Equipment introduced into the MEL has acquired a government IP certificate, and is in compliance with the national security guideline (ARIA), achieving optimal standards for use by government organizations. In particular, the Ubigate iBG series provide routing, capable of separating data and voice networks without additional data equipment, such as a router or switch. Existing analog phones, facsimile and office lines can remain in service. Supplementary equipment based on the SCM and IP supports the sRTP for security, and can be maintained through the IPT network management server.

Phone
IP Phone (SMT-i5243, SMT-i2205) Supplementary equipment IMS, VMS, IP ringback tone, ARS server, and a security system

Benefit
Samsung equipment (SCM, Ubigate, IP phone etc.) has helped integrate multiple switchboards across the country into a unified IPT system, providing the MEL with a central management system for its communication networks. Reliable quality of voice and security by separating voice and data traffic, as well as a PSTN backup in survival mode during network failures, also help secure system safety. In addition, the VoIP network reaches all the MEL's subscribers, providing free calls between its organizations and with other government agencies.

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