Request Name Application Access Request Application Access Request Other Printer Access Request Application Access Request

t - CokePort E-mail Access from Personally Owned De ices Access Ri)hts "ystems New E-mail Address * Distri&ution +roup Application Access Request - ,e&sites or we&pa)es &locked &y the system

!ile Restore from !ile "er er

Access to "hared !olders #!ile "er er$ Document sendin) or recei in) with outside contactsAccess Ri)ht-"ystems Desktop .elephone * 'ync with Audio %ideo Conferencin) Application Access Request - %PN Access Ri)hts "ystems ,indows /ser *"er ice Accounts Consuma&leRequest (and (eld .erminal #((.$

Consuma&le- 'aptop Consuma&le Request Consuma&le- Printer Consuma&le Request (ardware Network Desktop Ca&lin) (ardware Request - Peripherals for Desktops 0 'aptops (ardware - Desktop Phone Request (ardware Request Desktop Computer

(ardware Request - (and (eld .erminal #((.$ (ardware Request - 'aptop Computer (ardware Request - Printer (ardware - "martphone

(ardware Request - .a&let Computer (ardware Request - .emporary 'aptop Request

"oftware 1nstallation Request

Application Consultancy Request 2aster Data Request Report Request

Request Description

Utilize this service to request any new roles, change to existing role or authorization for an existing role. This service allows users to request access to other systems or Business Applications not listed in Application Acce This service can e used to request access to !rinting " #maging service. $nce your access is given, you may use

This service request can e used to request access for department we pages, surveys, wor'flows, social media or d

This service can e used to request access to %%# email from personally owned devices. Requester must read an and the model of his) in order to ena le the service.

This service can e used to request a new e/mail ox, distri ution group, a generic email address + e.g %%# *um ehalf of generic mail oxes +i.e. Admin Affairs, *uman Resources, or to send e/mail to mass mailing groups such a

%%# employees are authorized to access we sites on internet according to %%#0s Accepta le #nternet Usage !ol allowed or loc'ed. %ategorization of we sites are made y the proxy device and some we sites may e mise loc'ed. #f an employee can not access a we site that is normally permitted y the policy ut loc'ed y the proxy, h

B(1 provides recovery service for the files saved in the common dis' areas in the servers to e used for the share !lease note that you can only recover files that you have een previously given access to. The files in these shared

B(1 provides dis' areas in the servers to e used for the shared files specifically y a department or usiness un networ' drive such as +12 and !2,. #f you need to access these shared dis' areas allocated to your department, yo !lease note that this will require the department manager3s approval. The files in these shared dis' areas are ac'e

This service allows users to share large files with partners and 4rd parties outside of %%5 networ' through internet co $nce requested, a username and password will e sent to the requestor via e6mail in order to use the service.

This service request can e used to request &es'top Telephones or to use the computer as a telephone, #nstant 7 contacts inside or outside of %%# %omputer 8etwor'. This service requires an internet connection when the users ar

&ifferent type of users including %%# employees, #T consultants and &istri utors use Remote Access -!8 system allowed for connection, a user should have a username and password y %%#0s registry system. This request is to the first time that Remote Access (ervice is to e used.

This (ervice Request can e used to request a windows user)service accounts in order to wor' with %%# systems an

This service allows *and *eld Terminal +**T, users to request consuma les such as -ehicle %harger, %radle, Batt

This service allows users to request %onsuma les for their .aptops such as mouse, 'ey oard, carrying ag, attery This service request can e used to request printer consuma les, such as printer cartridge, ri on or printer paper. This service request aims to provide additional networ' connection outlets when there is a change in office placem existing office.

This service request can e used to request peripherals for laptops and des'tops such as monitor, laptop stand, 'e This service request can e used to request a new des'top phone hardware for telephony service.

This service allows users to request a new &es'top computer or replace an existing one with a different approved m you read and understand 9B(1/#%T/!$./::; <nd/User *ardware (oftware !olicy9 and its standard 9B(1 <nd/Us %o'e!ort.

This service request can e used to request a new *and *eld Terminal +**T, or replace an existing **T with a d sure that you read and understand 9B(1/#%T/!$./::; <nd/User *ardware (oftware !olicy9 document in %o'e!ort

This service allows users to request a new .aptop computer or replace an existing one with a different approved m you read and understand 9B(1/#%T/!$./::; <nd/User *ardware (oftware !olicy9 and its standard 9B(1 <nd/Us %o'e!ort.

This service request can e used to request a new !rinter or replace an existing printer with a different model. Be models stated in 9B(1 *ardware (tandards9 document in %o'e!ort.

This service allows users to request a new (mart!hone or replace an existing one with a different approved model read and understand 9B(1/#%T/!$./::; <nd/User *ardware (oftware !olicy9 and its standard 9B(1 <nd/Use %o'e!ort

This service allows users to request a new Ta let computer or replace an existing one with a different approved m you read and understand 9B(1/#%T/!$./::; <nd/User *ardware (oftware !olicy9 and its standard 9B(1 <nd/Us %o'e!ort This service allows users to request a !ool .aptop for a certain amount of time. +7ax2 = >ee's, !lease ta'e into account that these .aptop models are low capacity and low performance used models.

This service allows users to request a new computer software or upgrade an existing one with a new version such -isio, 7icrosoft !ro?ect, 7inita , Autocad, !hotoshop etc. Before su mitting your request, ma'e sure that you read and understand 9B(1/#%T/!$./::; <nd/User *ardwar *ardware and (oftware (tandards9 documents in %o'e!ort Utilize this (ervice to request a consultancy for an application solution to a usiness scenario.

Utilize this (ervice to request modifying the values of existing master data attri utes. + e.g.2 new usiness type, new Utilize this (ervice to request a new report or a modification on existing one.

.ar)et !ulfillment .ime ; Business &ay ; Business &ay @ usiness days @ usiness days @ usiness days @ usiness days

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@ usiness days @ usiness days @ usiness days @ usiness days B

@ usiness days @ usiness days

@ usiness days &elivery time will e mutually agreed with the requester. @ Business &ays &elivery time will e mutually agreed with the requester.

Report Date4

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 ASSUMPTIONS

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"er ice 'e el A))rements Deli ery task Access Request / &irect (ales (ystems Access Request / <mail Access Request / C#T +Business #ntelligence, Access Request / (ales Accounting Access Request / (A! Access Request / >arehouse 7anagement Access Rights / (ystems / $ther Access (ystems / %o'e!ort Access to !rinters Accounting / Application %onsultancy Application %onsultancy Request &es'top !% &istri utors e/Corms Asset e/Corms RCA </mail Access from !ersonally $wned &evice <vre'a <xceptional >e site Access Cile (erver *ardware / $ther *ardware / (martphone **T +*and *eld Terminal, **T <quipment Request *$& Applications .aptop <quipment Request .aptop Request .ync)$ffice %ommunicator 7aster &ata Request

7KA+%#C, 8etwor' %a ling Request !eripherals +Dey oard, 7ouse, etc., !hone +&es'top, Request !ool .aptop Request !rinter !rinter %onsuma les Request Red ox Report Request (ales (ales Accounting Report Request (oftware #nstallation Request (upply %hain Ta let !% Tur'cell %onnect %ard Request -irtual !rivate 8etwor' +-!8, -oyage / %old &rin' 7aintenance -oyage / (ales " &istri ution +(&, -oyage / (ales Accounting -oyage / (ales Corce Automation >indows User Account

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