Annual 47 C.F.R. 64.2009(e) CPNI Certification EB oc!

et 06"#6

Annual 64.2009(e) CPNI Certification for calendar year: 20$# Date filed: Fe%ruar& 20' 20$4 Name of company co ered !y t"i# certification: Pa(in( )&*te+*' Inc. $orm 499 $iler ID: ,$220# Name of #i%natory: ). Coo-er &itle of #i%natory: Pre*i.ent Certification: I' (. Cooper' certify t"at I am an officer of t"e company named a!o e' and actin% a# an a%ent of t"e company' t"at I "a e per#onal )no*led%e t"at t"e company "a# e#ta!li#"ed operatin% procedure# t"at are ade+uate to en#ure compliance *it" t"e Commi##ion,# CPNI rule#. (ee 4- C.$... /64.2000 et #e+. Attac"ed to t"i# certification i# an accompanyin% #tatement e1plainin% "o* t"e company,# procedure# en#ure t"at t"e company i# in compliance *it" t"e re+uirement# (includin% t"o#e mandatin% t"e adoption of CPNI procedure#' trainin%' record)eepin%' and #uper i#ory re ie*) #et fort" in #ection 64.2000 et #e+. of t"e Commi##ion,# rule#. &"e company "a# not ta)en action# (i.e.' proceedin%# in#tituted or petition# filed !y a company at eit"er #tate commi##ion#' t"e court #y#tem' or at t"e Commi##ion) a%ain#t data !ro)er# in t"e pa#t year. &"e company "a# not recei ed cu#tomer complaint# in t"e pa#t year concernin% t"e unaut"ori2ed relea#e of CPNI. &"e company repre#ent# and *arrant# t"at t"e a!o e certification i# con#i#tent *it" 4-. C.$... /0.0- *"ic" re+uire# trut"ful and accurate #tatement# to t"e Commi##ion. &"e company al#o ac)no*led%e# t"at fal#e #tatement# and mi#repre#entation# to t"e Commi##ion are puni#"a!le under &itle 03 of t"e 4.(. Code and may #u!5ect it to enforcement action. (i%ned 6#6 (. Cooper' Pre#ident

Attac"ment:

Accompanyin% (tatement e1plainin% CPNI procedure

)/A/E0EN/ RE1AR IN1 2PERA/IN1 PR2CE 3RE) Pa%in% (y#tem#' Inc. (7Carrier8) "a# e#ta!li#"ed operatin% procedure# t"at en#ure compliance *it" t"e rule# and re%ulation# of t"e $ederal Communication# Commi##ion *"ic" %o ern t"e protection of cu#tomer proprietary net*or) information (CPNI)' 4- C.$... (ection# 64.200092009. Carrier "a# a #y#tem in place in *"ic" t"e #tatu# of eac" cu#tomer:# CPNI appro al can !e e#ta!li#"ed prior to any u#e' di#clo#ure or acce##. A #y#tem i# in place to properly aut"enticate cu#tomer# prior to di#clo#in% CPNI o er t"e telep"one *"ic" complie# *it" t"e re+uirement# of applica!le Commi##ion rule#. Carrier train# it# employee# in t"e aut"ori2ed u#e of CPNI. Carrier "a# e#ta!li#"ed di#ciplinary procedure# for any employee *"ic" doe# not ad"ere to Carrier:# CPNI procedure#. It al#o "a# procedure# to notify la* enforcement and cu#tomer(#) of unaut"ori2ed di#clo#ure of CPNI in accordance *it" $CC timeline#. Carrier retain# a record of t"e #ale# and mar)etin% campai%n# of it and it# affiliate# *"ic" u#e t"e CPNI of cu#tomer# and Carrier maintain# a record of Carrier:# compliance for at lea#t t"e minimum of one year. Carrier:# record# include a de#cription of eac" #ale# or mar)etin% campai%n' t"e #pecific CPNI *"ic" *a# u#ed in t"e campai%n' t"e date and purpo#e of t"e campai%n' and t"e product# or #er ice# t"at *ere offered a# part of t"e campai%n. Carrier al#o maintain# a record of any and all in#tance# *"ere CPNI *a# di#clo#ed or pro ided to t"ird partie#' or *"ere t"ird partie# *ere allo*ed acce## to CPNI. CPNI notification# are pro ided to cu#tomer# a# re+uired !y t"e Commi##ion:# rule#. Carrier maintain# record# of cu#tomer appro al and notification# for t"e minimum period of one year. ;pt9out election# are recorded and follo*ed. Carrier "a# e#ta!li#"ed a #uper i#ory re ie* proce## re%ardin% compliance *it" t"e Commi##ion:# CPNI rule# for mar)etin% #ituation#. (ale# per#onnel are re+uired to o!tain #uper i#ory appro al for any propo#ed mar)etin% re+ue#t. Carrier maintain# confidentiality a%reement# pur#uant to t"e Commi##ion:# CPNI rule# *it" any 5oint enture partner and independent contractor.