Professional Documents
Culture Documents
Effective Communication
A Project Success
endava.com
Endava
Key Facts and Figures
Ownership: privately owned Offices: New York, London, Dublin, Glasgow
Revenue ( m)
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Headcount
1,250 877 514 519 625
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Endava
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Endava
Endava communications specifics: Geographical distributed teams On shore and off shore teams, as the client is not sharing the same location as the developers and testers PMs are conducting their teams, clients and third parties within the same projects Cultural differences, between Romanians, Moldovans, Brits, New-Yorkers or Scots Shared identity along Endava offices, all over the world
Shared context it exists when team members have access to the same information and share the same tools
Vision
Vision
The Project Communications Management processes provide the critical links among people and information that are necessary for successful communications. Project managers can spend an inordinate amount of time communicating with the project team, stakeholders, customer, and sponsor. Everyone involved in the project should understand how communications affect the project as a whole. A Guide to Project Management Body of language We are all, very good communicators, isnt it? Every day we spend hours discussing with stakeholders, clients, customers, sponsors, internal and external organizations, different departments and most of all, with our team members. And yet, it seems that sometimes we forget to send the message or the message is not received. Entirely or partially.
90 %
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is communication since we are achieving results through the effort of others QUALITY. PRODUCTIVITY. INNOVATION.
9 honest communication, no matter what. 3. Be open to what he or she has to tell you and encourage
4. Avoid making judgments about what you are hearing. Try to be empathetic about what is being said and wait until the conversation is concluded before responding. When something is not clear, try to rephrase it to make sure that you understood correctly, prefacing it with: "What I am hearing is that..." 5. Provide feedback appropriately. If you feel upset or annoyed in any way, then call for a pause. The worst thing you can do is to continue a conversation that is making you feel uncomfortable, because inevitably, you'll stop listening and the speaker will stop talking. By Jorge Valds Garciatorres, PMP
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Mission
Conducted since 2006, PMIs Pulse of the Profession is the annual global survey of project management professionals. The newest edition of the Pulse features feedback and insights from nearly 800 project management leaders and practitioners across North America, Asia Pacific, Europe, the Middle East, Africa (EMEA) and Latin America and Caribbean regions.
The Pulse data show clearly that more mature project, program and portfolio management practices lead to better
project performance (see next slide). Organizations with developed project/program/portfolio management practices and processes and those with high
organizational agility all have significantly better project outcomes than their counterparts who are less advanced in
their project management practices.
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Mission
Maturing practices
drives
projects meeting
goals and
business Intent.
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PMI Statistics
Further research on the importance of effective communications
56 percent (US$75 million of that US$135 million) is at risk due to ineffective communications.
PMIs Pulse communications research finds that effective
communications leads to more successful projects, allowing 13 organizations to become high performers (completing an average of
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PMI Statistics
PricewaterhouseCoopers LLC (PwC) survey on the current state of project management reveals that, according to executives, effective communications is associated with a 17 percent increase in finishing projects within budget.
Towers Watson 2011-2012 Change and Communication ROI Study Report shows that companies that have highly-effective communications practices are 1.7 times more likely to outperform their peers financially.
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However, the Pulse communications research finds that only one in four organizations can be described as highly-effective communicators. This suggests that the majority of organizations have opportunities to identify problem areas and chart a course to improve the effectiveness of their project communications.
The Pulse communications report quantifies just how much effective communications can lead to more successful projects, and just how much ineffective communications can cost an organization
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Challenges surrounding the language used to deliver project-related information, which is often unclear and peppered with project management 16 jargon.
Project success is dependent upon communicating the correct information to the appropriate stakeholders, using clear and relevant language that resonates with the audience.
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17 scope and quality. project execution because it can impact schedule, budget,
Task sequencing and allocation will meet the scope but a well-done communications plan ensures there are no surprises at completion. * Organizations that complete 80 % or more projects on time, on budget and in line with original goals. ** Organizations that complete 60 % or fewer projects in time, on budget and in line with original goals.
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Illustrate alignment
Sometimes the executive teams grand vision for a project gets lost in translation. Every communications plan should include ways to bring strategy down to earth for team members. Map the information flow Plot out exactly what information needs to be shared and when and how it will go out. For example: On Friday morning at 10:00, Marius will schedule a stand-up meeting for the team.
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Manuela Borlovan
Project Manager
Manuela.borlovan@endava.com +40 725 051 821 En_borlovan
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