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Januar y, 2014
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INTrODUcTiON
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CSR iN EDUcATiON
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DEFiNiTiON OF CSR
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ABOUT TEcHNOPAK
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Authors: Enayet Kabir | Vice President Aurobindo Saxena | Associate Director Aditi Pandey| Associate Consultant Design & Development: Arvind Sundriyal | Assistant Manager-Design
Outlook January, 2014 | Corporate Social Responsibility: Crafting Sustained Social Transformation in India
Introduction
The discourse on sustainability, in India as well as the rest of the world, is not a new phenomenon. However, this discourse is only becoming more intense with each passing year. Rising concerns about environmental degradation, income inequalities, corporate malpractices, and crony capitalism have raised questions about the interrelationships between businesses and society at large. In the West, there is an unprecedented strengthening of the view that the sustainability of businesses is a primary question that every business must address. In India, the debate has resulted in a change in the legislative framework and will potentially change the way businesses contribute to society. The intensified CSR efforts in the West can be broadly classified into decadal phases, as under:
Exhibit 1
Awareness
Exploration
Global Outreach 1
Corporate Ethics
Global Outreach 2
1960s
1970s
1980s
1990s
2000s
2010s
Source: The Business Case for Corporate Social Responsibility: A Review of Concepts, Research, and Practice, Archie B. Carroll and Kareem M. Shabana; Technopak Analysis
In the West, the concepts of sustainability and CSR were not a dominant narrative in the business world prior to the 1950s. During the 1960s, several sociocultural movements erupted in the United States. That decade of change ushered the thoughts of sustainability and CSR into the business and academic worlds. Deeper exploration and enquiry over the next three decades saw the idea of CSR became a global theme in business and academia by the 1990s. In the early 2000s, the business world was preoccupied with a string of scandals and CSR as a theme was overshadowed by concerns about business ethics. In recent years, around 2010, there was a revival of sustainability and philanthropy initiatives backed by western business elites, most notably by Warren Buffett and Bill Gates. Such efforts have generated a renewed awareness of CSR. 1
In the Indian context, CSR has been a part of our social fabric for a long time, whether in the form of building places of religious significance or night shelters for poor, or giving alms to the economically and socially disadvantaged. All the major religions mandated that a part of an individuals income was to be contributed towards social welfare. However, as society evolved and businesses emerged, such contributions took different routes. Exhibit 2 below elaborates on the historical variation in CSR activities.
Exhibit 2
Socioeconomic Inclusion
Regulated CSR
East India Companys DominanceRuling Dynasties- till till Independence Post-Independenceearly corporatization till late 1980s
Source: Technopak Analysis
In pre-colonial India, it was largely as an offshoot of culture or religion that Indians performed works of charity. However, with the British Raj slowly bringing about corporatization, the onus shifted to ensuring inclusivity in society. In tandem with Gandhian ideas about the responsibility of businesses towards society, corporate entities of the times committed themselves financially and otherwise. For instance, Jamsetji Tata, the founder of the Tata Group, became a pioneer in the field by setting up the JN Tata Endowment Scheme, for higher education, in 1892. The scheme would later be awarded to such luminaries as former president K.R. Narayanan; one of Indias pioneering women gynecologists, Dr. Freney Cama; and the scientist Raja Ramanna. Following Indias Independence, over nearly three decades, the public sector enterprises gained dominance across various industries. Socialist principles were in currency, and matters like labor activism and distribution of wealth prominent. This was also the time when, broadly speaking, CSR was recognized, and reflected, in the awareness of environmental degradation and sustainability. The next paradigm shift came with the economic reforms thanks to which liberalization, privatization, and globalization became the hallmarks of Indias economy. Another consequence was the transition of CSR efforts towards the adoption of such strategies as might render business sustainable. This marked the beginning of an intense debate on CSR, punctuated by events like the release of CIIs Voluntary Code of Corporate Governance in 1998, the Satyam scandal in 2009, etc. The Companies Act, 2013, signals the start of a new chapter in the history of CSR in India. It is hoped that the effective implementation of this Act will enable a number of companies to work towards CSR, with focus on long-term goals.
Outlook January, 2014 | Corporate Social Responsibility: Crafting Sustained Social Transformation in India
Definition of CSR
While it is generally accepted that CSR is vital and growing further in its significance for businesses, there is still a variance in how it is understood, and in how such activities are termed. Many choose to call it CSR, but such nomenclature as Corporate Citizenship, Business Sustainability, and Corporate Responsibility are also prevalent. In terms of the activities themselves, however, there is much uniformity in the essence and direction thereof, with companies now vying on such fronts as governance, philanthropic initiatives, support for human rights and cultures, and promotion of fair trade.
Shareholders
Business
Businesses provide ROI to investors; incentives, compensations, and benets to employees; and higher prots and added benets to partners
Source: Technopak Analysis
Businesses are held accountable to stakeholders in order to qualify for getting enablers
Outlook January, 2014 | Corporate Social Responsibility: Crafting Sustained Social Transformation in India
Taking cognizance of this symbiotic relationship, sustainability or CSR has now become an integral part of the strategic plans of companies worldwide. It is seen as a key driver for success, as it not only contributes to the environment and society, but also to corporations bottom lines. Thus, sustainability, far from being another frontier for forward-thinking companies, has now become a necessity, and hence the need for careful strategizing, planning, and implementation, in order to garner maximum benefits.
Dene CSR Goals Senior Management Outline CSR Strategy Prepare CSR Plan at Operational and Process Level Middle Management Dene Key Performance Indicators Follow Focused Approach, with dened Resources and Responsibility Executive
CSR demands a long-term commitment from the organization and therefore, has to be guided by the organizations leaders. It becomes an annual exercise in order to plan and strategize for not just the coming year but the following five years, as is done for a business unit or a business line. Thus, the leadership team, as discussed in Exhibit 4 above, defines CSR goals and strategy in line with the businesss goals. A CSR plan is then prepared, at the operational level, by the middle management, resources are allocated, and key performance indicators defined, discussed, and documented. CSR Implementation follows a structured approach by engaging with human resources at all levels within the organization. The implementation is characterized by following a Strategize-Implement-Review-Realign cycle, with various tasks and outcomes at each step, as shown in Exhibit 5. 5
Exhibit 5
Im pl
ent em
Str at
n lig
Re v
Implementing this framework requires the organization to put in place measurable goals, alongside the right strategy, focused approach, defined process changes, delegated responsibilities, and a monitoring and course correction mechanism. Thus, developing a comprehensive yet focused CSR strategy becomes a significant stepping stone to successful CSR implementation.
Assess Business Context Organizations Purpose Long-term Business Strategy Core Competencies
Exhibit 7
iew
Re a
Outlook January, 2014 | Corporate Social Responsibility: Crafting Sustained Social Transformation in India
AccountAbilitys AA1000
ISO 26000
Source: Technopak Analysis
Improved Enabling Conditions Companies that focus on integrating business with society often end up creating improved conditions for conducting their own business. As an illustration, a manpower-intensive company investing in training youth in order to make them employement-ready not only creates an employable pool of youth, it can also utilize talent from this same pool to augment its own workforce. Similarly, if a company uses better technology to reduce emissions, it may not only be avoiding pressure from regulators and activists but may also be championing the cause of the industry. Improved Engagement with the Community CSR can be a potent tool in the hands of businesses wishing to engage with society and understand todays multidimensional and fast-evolving customer. CSR projects can offer opportunities to understand societal trends, aspirations, and challenges; this may not be possible through regular business transactions. The insights from CSR can become inputs for innovation and competitive strategy. CSR as an Engine for Growth CSR projects may not necessarily be cost centers for companies. There are plenty of examples that suggest the scalability and sustainability of CSR projects. Social entrepreneurship has been in the limelight and been encouraged by corporate India to create not only a social impact but also provide long-term value. Several companies in India, for example, took up educational initiatives through CSR and can see long-term, sustainable value creation. Improved License to Operate Responsible corporate citizenship, as reflected through engagement with the society and delivering a social impact, leads to improved stakeholder management. This in turn may result in more enduring and robust social capital. In a country like India where there are severe resource crunches on many fronts, social capital, or the license to operate, can be a key long-term survival strategy. Better Access to Capital There is an emerging yet unmistakable trend that investors are increasingly using social and environmental filters to assess the potential of a business. A business plan that incorporates a CSR approach is not only seen as being more sustainable but also reflects the maturity and vision of the management.
CSR Index
The Corporate Social Responsibility Index has been developed as a reference point for investors to judge and compare the social and environmental footprints of organizations and thereby gauge their overall accountability. It is an endeavor by various stock exchanges and business leaders around the world to define a standard tool to measure, monitor, and benchmark the impact of businesses on the economy, the environment, and society. Such indices help companies in the following way: Identify: the gap for improvement and reinforce good practice Track: progress over time and drive continuous improvement Benchmark: scale against peers and best practices Engage: board members and raise awareness internally In the US, Dow Jones made the pioneering effort and published a Sustainability Index in 1999. Dow Jones was followed by several stock exchanges and other institutions like the London Stock Exchange, the Calvert Social Index, and the KLD Global Sustainability Index. In India, the Indian Institute of Corporate Affairs (IICA) is developing the CSR Index in collaboration with the BSE, the leading stock exchange, to provide a cumulative ranking on the basis of a number of factors including the efforts and spending on social welfare schemes, the impact of the schemes taken together, and the companys economic performance in that fiscal year. However, the index will not be taking into account the sector in which the company functions.
Outlook January, 2014 | Corporate Social Responsibility: Crafting Sustained Social Transformation in India
Exhibit 9
Organization
Adult Literacy
Tata Group
Tata Interactive Systems (TIS) funded and Enabling children with learn- strengthened infrastructure ing disorders (LD) to get a of LTMG Hospital in rightful place in the education Mumbai. Established Tata system Learning Disability Forum (TLDF) for creating awareness about LD Tata Steel conceived the education excellence program (TEEP), based on the Baldrige Education Excellence Model, which was benchmarked against the frameworks in US, Europe, Japan, and Australia Taj has set up training centers in partnership with NGOs and ITIs to take up various roles in the hospitality industry Operates 5 computer centers providing training to underprivileged youth Trained women in such skills as tailoring and soft toy making, goat-herding, piggery, and mushroom cultivation for income generation
LD was made a part of the MBBS curriculum in Mumbai University. Brain Teasers, a remedial activity handbook, and various educational techniques were developed
Improving the quality of education; creating a culture of excellence; and nurturing the citizens of tomorrow
The 40 schools which have benefitted cover 2,500 teachers and 100,000 students from the ICSE, CBSE, and other boards
Providing training in hotel Skill-based Training industry processes to underprivileged youth Providing employment-related computer training
Computer Literacy
Azim Premji University: started with a mission to impart higher education for the betterment of the lives of the disadvantaged in India Teacher Education: imparted training to over 50,000 government school teachers across 8 states Wipro Education Leadership and Management: developed 3,500 educational functionaries in the state of Karnataka by developing subject matter knowledge, competencies, and increasing motivation levels Accelerated Learning Program: 33% improvement in language learning for 56,000 children Reformed the examination system for Classes 1 to 8 across Uttarakhand Developed childrens workbooks for all 78,000 schools of Rajasthan, which was then adapted by Haryana for their government schools Vidya Gyan: K-12 schools enrolling 1,400 students annually in rural areas, in a campus measuring 64 acres HCL Shiv Nadar School: provides education to 960 students annually in a 11-acre campus Shiv Nadar University: imparts higher education to 5,500 students in two campuses of 288 and 228 acres, respectively School and Teacher Education reform in Rajasthan: developed syllabus and reading material, formed educators group and provided training to teachers, supported 100 schools in becoming RTE-compliant, made a pool of state-level trained resources to further provide training for schools in 33 districts Developed textbooks and curriculums for schools in Chhattisgarh, benefitting 4 million studentsCreated the Chhattisgarh Education Resource Center, supporting government institutions in strengthening the quality of elementary education in the state English language training project benefitted 100 elementary schools covering 14,000 students in Assam Provided vocational training programs in Rajasthan encompassing entrepreneurship, beautician training, mobile phone repairing, tailoring, cattle breeding, and vermicomposting Also working to put in place a mechanism for facilitating job placements through industry linkages, support structures for individuals starting their own ventures, and regular follow-ups for people who have completed training
Source: Technopak Analysis
ICICI
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Outlook January, 2014 | Corporate Social Responsibility: Crafting Sustained Social Transformation in India
CSR in Education
India suffers from deficits across many fronts including education, healthcare, water, energy, food, land, housing, sanitation, waste management, transport system, etc. As a nation, we most urgently need to overcome all these deficits, as they come in the way of Indias economic growth and prosperity. However, perhaps none of these is as critical as the deficit in education. India has the worlds largest population in the age bracket 5 to 24 years of about 450 million. It also has around 500 million in the 25 to 59 age bracket which constitutes the working population and is expected to continuously increase even as the worlds working population ages and diminishes. This phenomenon should potentially make India a supplier of workforce to the entire world. In the wake of this reality, the Indian education system should therefore be able to produce a workforce which is globally competitive and thus reap its demographic dividend. Exhibit 10 below provides an overview of the current scenario in India as regards the available educational infrastructure and the extant need-gap.
Exhibit 10
Government:1.1 mn
Private: 0.3 mn
No. of Students: 229 mn Annual Intake: 15 mn Additional Requirement: 100,000 Schools Additional Capacity Required: 100 mn Additional Requirement for Teachers: 4 mn Additional Resources USD 150 bn
Source: Technopak Analysis
No. of Students: 20 mn Annual Intake: 5 mn Additional Requirement Colleges: 35,000, Universities: 700 Additional Capacity Required: 20 mn Additional Requirement for Faculty: 1.7 mn Additional Resources: USD 200 bn
No. of Students: 4.5 mn Annual Intake: 3 mn Additional Capacity Required: 20 mn Additional Requirement for Trainers: 1 mn Additional Resources: USD 100 bn
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Filling this need-gap will require a staggering investment of USD 450 billion (i.e. ~75 billion p.a.), as against the current annual investment of USD 50 billion, including both governmental and private sources of investment. Again, it is evident that all the segments face a huge deficit; this is outlined below. Primary Education: While enrolment numbers and literacy levels have gone up, quality issues still plague our schooling system. As per the ASER report, 2013, more than half the children enrolled in primary schools cannot read age-appropriate texts. If there is no intervention to improve the outcome in our primary schools, these children will become stunted at the very start of their career. Within primary education, the possible areas of intervention may include the following: Building up capacity Creating/augmenting school infrastructure Focusing on nutrition and overall health of children while at school Training and enabling teachers Optimizing learning through technology Improving content and pedagogy Higher Education: While the number of graduates and institutes of higher education has gone up, large numbers of graduates from the higher education system are not employable, again due to quality issues. Thus, we are in dire need of high quality and research-focused higher education institutions. Vocational Education and Training: India currently faces a huge challenge in terms of vocational training capacity. Most of this capacity will be required to train youth at the basic level. Investment in vocational training through CSR can be an important strategy for ensuring a steady supply of industry-ready workforce. Exhibit 11 below shows the possible areas of intervention with an indication of the factors that aid decision making.
Exhibit 11
Possible Areas of Intervention Setting up a K-12 School After School Programs Higher Education Vocational Education and Training Ancillary Services Teacher Training Professional Development/ Training Food and Meals Curriculum Development Augmenting School Infrastructure Uniform Transport Services
Source: Technopak Analysis
Low
Medium
High
Very High
The above categorization is indicative of the typical trends witnessed in the respective segments and may vary depending on the needs of an organization.
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Outlook January, 2014 | Corporate Social Responsibility: Crafting Sustained Social Transformation in India
Technopaks involvement in CSR stems from our understanding and appreciation of your business. Our ongoing engagements with organizations, along with our sustained research in this field, contribute to a robust knowledge base which makes us the perfect partner on your journey towards sustainable growth. Our philosophy of working with our clients through the strategic planning as well as the implementation phases helps us drive the long-term value in your business. Our expertise in the area of CSR includes: Preparing a CSR Roadmap for Organizations We help develop a sustainable corporate footprint which is synergistic with the ethos of the organization as well as larger social needs Defining an Organizations CSR Policy We define the areas of intervention, the set of goals to be achieved, key matrices to be monitored, and the integration of the policy with the companys strategic objectives Audit and Impact Assessment We assess the impact of the resources spent and advice on course correction measures, as required, to meet the desired objectives Identifying and Getting Independent Directors On-board We help in identifying the leading lights from various fields and getting them on board
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About Technopak
Indias leading management consulting firm with more than 20 years of experience in working with organizations across consumer goods and services. Founded on the principle of concept to commissioning, we partner our clients to identify their maximum-value opportunities, provide solutions to their key challenges and help them create a robust and high growth business models. We have the ability to be the strategic advisors with customized solution during the ideation phase, implementation guide through start-up and a trusted advisor overall. Drawing from the extensive experience of more than 150 professionals, Technopak focuses on four major divisions, which are Fashion - Textile & Apparel, Retail, Consumer Products & E-tailing, Education, and Food Services & Agriculture.
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Disclaimer
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Enayet Kabir
Aurobindo Saxena
www.technopak.com