1

A STUDY ON EMPLOYEE WELFARE MEASURES WITH REFERENCE TO STAR HEALTH AND ALLIED INSURANCE CO LTD
PROJECT REPORT Submitted by

JJ
Register No: 009
in partial fulfillment for the award of the degree Of

MASTER OF BUSINESS ADMINISTRATION

In

DEPARTMENT OF MANA EMENT STUDIES

ALLIED BUSINESS SCHOOL

IND ! 09

Department of Management studies

PROJECT WOR"

This is to certify that the project entitled

A STUDY ON EMPLOYEE WELFARE MEASURES WITH REFERENCE TO STAR HEALTH # ALLIED INSURANCE CO LTD

is the bonafide record of project work done by JJ Register No: 009 of MBA (DE A!TME"T #$ MA"A%EME"T &T'D(E&) during the year *+,,-*+,,.
---------------------------------------------

roject %uide

/ead of the Department

&ubmitted for the roject 0i1a-0oce e2amination held on3333333333

----------------------(nternal E2aminer --------------------E2ternalE2aminer

DECLARATION ( affirm that the project work title A STUDY ON EMPLOYEE WELFARE MEASURES WITH REFERENCE TO THE STAR HEALTH AND ALLIED INSURANCE CO LTD being submitted in partial fulfillment for the award of MASTER OF BUSINESS ADMINISTRATION is the original work carried out by me. (t has not formed the part of any other project work submitted for award of any degree or diploma4 either in this or any other 'ni1ersity.

55

( certify that the declaration made abo1e by the candidate is true

Le$t%rer De&'rt(e)t o* Mgt+

CONTENTS

C,'&ter No Abstract 7ist of Tables 7ist of 8harts 1. (ntroduction

Des$ri&tio)

P'ge No1i 1ii i2 1 * 9 : 1< 19 19 1= *1 *; 91 9* 99 9= 9: =*

1.1 About the study 1.* About the (ndustry * 1.6 About the company *. Main theme of the project *.1 #bjecti1es of the study *.* &cope and 7imitations *.6 Methodology 6 ; *.; !e1iew of 7iterature 6. Analysis > (nterpretation ;. $indings4 !ecommendations and 8onclusion ;.1 $indings ;.* !ecommendations < 9 ;.6 8onclusion Appendices Bibliography

< ABSTRACT resent project study is on Employee welfare measures with reference to the &tar /ealth and Allied (nsurance 8o. !apid industriali?ation and economic growth has resulted in the rise of great "o. of. (ndustries4 a large workforce and new industrial society. These factors ha1e considerable bearing on the growth of lab our monument. The ideal of a welfare state has added new dimensions to the 7abor @elfare &er1ice for their proper understanding and appreciation. There is growing awareness in the industrially de1eloped and de1eloping countries as to need ( ha1e selected this topic to make an effort to assess the e2isting 7abour facilities being followed in &tar /ealth > Allied (nsurance 8ompany ltd a model pri1ate sector undertakings4 and to gauge the e2tent of the awareness and le1els of appreciation among these welfare measures. $irst chapter includes the introduction to the study4 needs for the study of the employee welfare measures in the company.The company profile e2plains the 1arious features of the company like its present status in the market4 the history and product details. The second chapter includes objecti1es4 research methodology and analysis. The study is conducted for some specific purpose termed as objecti1es. This chapter contains the scope and limitations of the study. The research methodology part contains the research design and the tools used for analysis. The analysis and interpretation part contains the four statistical tools like A"#0A4 8hi sAuare4 8orrelation analysis4 &imple percentage and @eighted A1erage.

9 LIST OF TABLES
Table "oB age "oB

TAB7E T(T7E

6.1 6.* 6.6 6.; 6.< 6.9 6.= 6.: 6.C 6.1+ 6.11 6.1* 6.16 6.1; 6.1< 6.19 6.1= 6.1: 6.1C 6.*+ 6.*1

Age wise classification of respondents %ender wise classification of respondents Marital status wise classification 8lassification based on designation E2perience wise classification &alary wise classification !espondents opinion on promotion !espondents opinion on medical facility !espondents opinion on lea1e facility !espondents opinion on rest room facility !espondents opinion on Transportation facility !espondents opinion on &afety eAuipment facility !espondents opinion on Ad1ance payment facility !espondents opinion on relationship with the superior !espondents opinion on social security
!espondents opinion on working of Trade union

*< *9 *= *: *C 6+ 61 6* 66 6; 6< 69 6= 6: 6C ;+ ;1 ;* ;6 ;; ;<

!espondents opinion on policy and Administration !espondents opinion on Bonus !espondents opinion on $ !espondents opinion on /!A !espondents opinion on TA

6.** 6.*6 6.*; 6.*< 6.*9 6.*= 6.*: 6.*C 6.6+ 6.61 6.6* 6.66

!espondents opinion on $esti1al Allowance !espondents opinion on E&( !espondents opinion on 0entillation !espondents opinion on Temperature !espondents opinion on 7ighting !espondents opinion on &pace !espondents opinion on &eating Arrangement 8hi- sAuare test showing significant difference between category of workers > their relationship with superior 8hi- sAuare test showing significant difference between category of workers > working of Trade union A"#0A @eighted A1erage Method 8orrelation coefficient

;9 ;= ;: ;C <+ <1 <* <6 << <9 <: 9+

LIST OF CHARTS

8hart "oB

A!T(8'7A!&

age "oB

6.1 6.* 6.6 6.; 6.< 6.9 6.= 6.: 6.C 6.1+ 6.11 6.1* 6.16 6.1; 6.1< 6.19 6.1= 6.1: 6.1C 6.*+ 6.*1

Age wise classification of respondents %ender wise classification of respondents Marital status wise classification 8lassification based on designation E2perience wise classification &alary wise classification !espondents opinion on promotion !espondents opinion on medical facility !espondents opinion on lea1e facility !espondents opinion on rest room facility !espondents opinion on Transportation facility !espondents opinion on &afety eAuipment facility !espondents opinion on Ad1ance payment facility !espondents opinion on relationship with the superior !espondents opinion on social security
!espondents opinion on working of Trade union

*< *9 *= *: *C 6+ 61 6* 66 6; 6< 69 6= 6: 6C ;+ ;1 ;* ;6 ;; ;<

!espondents opinion on policy and Administration !espondents opinion on Bonus !espondents opinion on $ !espondents opinion on /!A !espondents opinion on TA

6.** 6.*6 6.*; 6.*< 6.*9 6.*= 6.*:

!espondents opinion on $esti1al Allowance !espondents opinion on E&( !espondents opinion on 0entillation !espondents opinion on Temperature !espondents opinion on 7ighting !espondents opinion on &pace !espondents opinion on &eating Arrangement

;9 ;= ;: ;C <+ <1 <*

1+

11

CHAPT ER - 1 INTRODUCTIO N
.-. ABOUT T/E &T'DD EwelfareE is a broad concept referring to a state of li1ing of an indi1idual or group4 in a desirable relationship with the total en1ironment - ecological4 economic and social. 7abor welfare includes both the social and economic contents of welfare. &ocial welfare is primarily concerned with the solution of 1arious problems of the weaker sections of society like the pre1ention of destitution4 po1erty4 etc. (t aims at social de1elopment by such means as social legislation4 social reform4 social ser1ices4 social work4 social action4 etc. The object of economic welfare is to promote economic de1elopment by increasing production and producti1ity and through eAuitable distribution. 7abor welfare is a part of social welfare4 conceptually and operationally. (t co1ers a broad field and connotes a state of well-being4 happiness4 satisfaction4 conser1ation and de1elopment of human resources. 7abor welfare may be 1iewed as a total concept4 as a social concept and as a relati1e concept. The total concept is a desirable state of e2istence in1ol1ing the physical4 mental4 moral and emotional well-being. These four elements together constitute the structure of welfare4 on which its totality is based. The social concept of welfare implies the welfare of man4 his family and his community. All these three aspects are inter-related and work together in a three dimensional approach. The relati1e concept of welfare is relati1e in

1* time and place. (t is a dynamic and fle2ible concept and hence its meaning and concept differ from time to time4 region to region4 industry to industry and general standard of the socio-economic de1elopment of the people. 7abor @elfare means working out things for the well-being of the labors. Fnowing there wants and enabling them to fulfill there wants. #2ford dictionary defines 7abor welfare as efforts to make life worth li1ing for workmen. !.!. /opkins defines welfare is fundamentally an attitude of mind on the part of the management influencing the methods by which management acti1ities are undertaken. 7abor welfare acti1ities in an industriali?ed society has far reaching impact not only on the work force but also all the facets of human resources. 7abor welfare includes all such acti1ities4 which not only secures e2istential necessities but also ensures impro1ement in spiritual and emotional Auotient. (t comprises of short term and long terms goal toward building a humane society. As labor welfare is a dynamic concept4 changes in its principles acti1ities and the rationale supporting them ha1e not been static. They closely follow the stages of ad1ancement of the industriali?ed society G from police Theory to $unctional Theory. Accordingly principles for successful implementation of labour welfare acti1ities ranges from adeAuacy of wages to impact on efficiency as well as transformation of personality in nut shell4 it is e2tension of democratic 1alues in an industriali?ed society. Theories of 7abour welfare Acti1ities ha1e been formulated on the con1iction that it is man behind the machine who is responsible for achie1ing mission of an organi?ation. A person can deli1er at his best only when he is satisfied and committed to the cause. To keep the employees moti1ated and committed 1arious welfare facilities are pro1ided by the organi?ation not only to the employees but also to the family member. The term H@elfareH e2presses many ideas4 meanings and connotations4 such as the state of well being4 health4 happiness4 prosperity and the de1elopment of human resources. (t includes both the social and economic aspects of welfare. The social concept of welfare

16 implies the welfare of man4 his family and his community. All these three aspects are inter-related and work together. The word labour means any producti1e acti1ity. (n a broader sense4 therefore the phrase labour welfare means the adoption of measures to promote the physical4 social4 psychological and general well being of the working population. @elfare work in any industry aims or should aim at impro1ing the working and li1ing conditions of workers and their families. The concept of labour welfare acti1ities4 howe1er4 is fle2ible4 elastic and differs from time to time4 region to region4 industry to industry and country to country4 depending upon the 1alue system4 le1el of education4 social customs4 degree of industriali?ations and the general standard of the socio-economic de1elopment of a people. OBJECTI/ES OF LABOUR WELFARE ACTI/ITIES The object of welfare acti1ities is to promote economic de1elopment by increasing production and producti1ity. The underlying principle is to make the workers gi1en their loyal ser1ices ungrudgingly in genuine spirit of co-operation4 in return for obligations4 1oluntary and compulsory4 accepted by the employee towards the general well-being of the employees. (mpro1ing the efficiency of the labour is another objecti1e of labour welfare acti1ities. Efficiency gi1es double reward4 one in the form of increased production and the other in the shape of higher wages due to achie1ement of higher producti1ity. @elfare acti1ities add to their efficiency and efficiency in turn help the worker to earn more wages. Therefore4 welfare acti1ities in an organi?ation are twice blessed. (t helps the employer and the employee both. Another objecti1e of welfare acti1ities is to secure the labour proper human conditions of work and li1ing. @orking conditions of organi?ation may be led by an artificial en1ironment which features are dust4 fumes4 noise4 unhealthy temperature4 etc. The welfare acti1ities are done to minimi?e the ha?ardous effect on the life of the workers and their family

1; members. (t is the duty of the employer to see these human needs. (f welfare acti1ities are 1iewed in this light4 it can be seen that they are guided by purposes of humanitarian and social justice. The ne2t objecti1e of welfare acti1ities is to add in a real way to the low earning of the labour. The facilities are pro1ided to supplement the income of the workers by ser1ices such as housing4 medical assistance4 school4 co-operati1e4 canteens4 stores4 playgrounds etc.

1.*

INDUSTRY PROFILE

The insurance sector in (ndia has come full circle from being an open competiti1e market to nationali?ation and back to a liberalised market again. Tracing the de1elopments in the (ndian insurance sector re1eals the 69+-degree turn witnessed o1er a period of almost two centuries. @ith the largest number of life insurance policies in force in the world4 insurance is a mega opportunity in (ndia. (tHs a business growing at the rate of 1<-*+ per cent annually and presently is of the order of around !s ;<+ billion. Together with banking ser1ices4 it adds about = per cent to the countryHs %D . %ross premium collection is nearly * per cent of %D and funds a1ailable with 7(8 for in1estments are :percent of %D . Det4 nearly :+ per cent of (ndian population are without life insurance co1er4 health insurance and non-life insurance continues to be below international standards. And this part of the population is also subject to weak social security and pension systems with hardly any old age income security. This itself is an indicator that growth potential for the insurance sector is immense. RECENT SCENARIO The %o1ernment of (ndia liberalised the insurance sector in March *+++ with the passage of the (nsurance !egulatory and De1elopment Authority ((!DA) Bill4 lifting all entry restrictions for pri1ate players and

1< allowing foreign players to enter the market with some limits on direct foreign ownership. 'nder the current guidelines4 there is a *9 percent eAuity cap for foreign partners in an insurance company. There is a proposal to increase this limit to ;C percent. remium rates of most general insurance policies come under the pur1iew of the go1ernment appointed Tariff Ad1isory 8ommittee. The opening up of the sector is likely to lead to greater spread and deepening of insurance in (ndia and this may also include restructuring and re1itali?ing of the public sector companies. A host of pri1ate (nsurance companies operating in both life and non-life segments ha1e started selling their insurance policies since *++1.(n the life (nsurance segment the 7ife (nsurance 8orporation of (ndia (7(8) is the major player. The 7(8 has *+<+ branches. (t is constituted in to se1en ?ones. 8urrently4 there are <94+++ 7(8 agents in (ndia.(n the %eneral (nsurance Business4 %eneral (nsurance 8orporation (%(8) and its four subsidiaries4 "ew (ndia (nsurance4 #riental (nsurance4 "ational (nsurance and 'nited (ndia (nsurance4 are growing at a rate of 1C percent per year. resently there are 1* general insurance companies with ; public sector companies and : pri1ate insurers. Although the public sector companies still dominate the general insurance business4 the pri1ate players are slowly gaining a foothold. According to estimates4 pri1ate insurance companies ha1e a 1+ percent share of the market. (n the first half of *++*4 the pri1ate companies booked premiums worth !s 9.6; billion. Most of the new entrants reported losses in the first year of their operation in *++1. (nsurance costs constitute roughly around 1.*- * percent of the total project costs. 'nder the e2isting norms4 insurance premium payments are treated as part of the fi2ed costs. 8onseAuently they are treated as pass-through costs for tariff calculations. NON!LIFE INSURANCE STATISTICS: The general insurance industry grew by 16 percent with premium income rising to !s 1:+.C< billion in *++;-+< from !s 19+. 6= billion in *++6-+; and !s 1;*.:1billion in *++*-+64 according to (nsurance !egulatory and De1elopment Authority ((!DA) data.

19 #riental (nsurance crossed !s 6+ billion mark in premium income in *++;-+< and maintained its position as the countryHs third largest general insurer. EThe companyHs premium collection grew by =.6+ per cent to !s 6+.6: billion during *++;-+< from !s *:.6* billion in *++6-+;. Delhi-based #riental was at the third spot with a market pie of 19.CC per cent after clocking a business growth of :.+: per cent to !s *4=:* billion till $ebruary.

1.6 8#M A"D !#$(7E &tar /ealth and Allied (nsurance 8o. 7td has a capital base of !s. 1+: crores4 more than what is adeAuate to form a general insurance company. The &tar /ealth and Allied (nsurance is the first stand alone insurance company in (ndia. (t specialises in /ealth insurance4 pro1ides Auality ser1ice at the best rates4 and commits itself to the ser1ice of the insured. #ffers hassle free cashless settlements to the insured. There is no third party Administrator in1ol1ed4 which means better ser1ice4 in shorter time and no hassles at all. ro1ides a no claim discount one that has ne1er been offered before in the country. /as a round- the -clock % ser1ice4 which pro1ides counseling and ad1ice. @hen necessary the insured will be guided to the companyIs large network of doctors in different localities. ro1ides periodic health check ups for the clients. /as a range of policies suited to e1ery age group4 different health aspects and concerns. And last but not the leastJ &TA! /EA7T/ is first and foremost4 a dedicated insurer who cares for your health in e1ery way.

1=

/ision rotecting health promoting health Mission 'ltimate customer satisfaction Trust and ethics @e belie1e honesty and integrity are essential to our success. Teamwork @e work together to pro1ide you the best of healthcare options. Commitment @e are committed to become a &TA! in health and related insurance. Conduci1e work en1ironment To create an en1ironment that is conduci1e to customer satisfaction4 inno1ation and belongingness. E0$1%si2e Fe't%res 8ashless ser1ice without T A inter1ention the '& of the company. Direct tie-up with hospitals on all (ndia basis. *; hours %eneral ractitionerIs ad1ice and medical counseling *; 3= in-house call center. Toll free telephone assistance. 8omplete knowledge backed website to offer medical information4 including health tips.

PRODUCT PROFILE Se)ior Citi4e) Re5 C'r&et Po1i$6

1:

Turning si2ty is a major milestone and for most people4 a time to start being more careful about their health. (t is a matter of concern that insurance policies are hardly a1ailable to address this critical reAuirement. &TA! /ealth is proud to introduce a health insurance policy aimed specifically at senior citi?ens. (t pro1ides co1er for anyone o1er the age of 9+ and permits entry right up to the age of 9C with continuing co1er after that. (t is our way of caring for a generation that has done so much to build the country we ha1e today.

M'7or Pro5%$t Fe't%res $or people aged between 9+ and 9C years. %uaranteed renewals beyond 9C years. "o pre-insurance medical test is reAuired. Treatment at network hospitals only.

All pre-e2isting diseases are co1ered4 e2cept those for which treatment or ad1ice was recommended by or recei1ed during the immediately preceding 1* months from the date of proposal. T,e Be)e*its /ospitali?ation 8o1erB (n-patient hospitali?ation e2penses for a minimum of *; hours. (ncludes room rent and boarding K 1L of sum insured. (8' e2penses per day K *L of sum insured. "ursing e2penses. $ees for DoctorM&urgeonM8onsultantMAnesthetist per illnessK *<L of sum insured. 8ost of blood4 o2ygen4 acemaker.

1C 8ost of Drugs and diagnostic tests K <+L of sum insured per hospitali?ation. Treatments for cardio1ascular diseasesM8erebro1ascular accidentMcancer and breakage of bones up to !s.=<+++. 8ataract up to !s.1<+++. !enal complications up to =<+++ All other major surgeries4 up to !s.9+4+++MEmergency ambulance charges for transporting the insured person to the hospital K !s. =<+ per hospitali?ation and !s.1<++ per policy period A lump sum calculated at =L of the hospitali?ation e2penses is payable towards post-hospitali?ation4 subject to a ma2imum of !s.<+++M-per occurrence as per the policy.

Po1i$6 Pre(i%(

A flat premium of !s.;C+:M- for a sum insured of rs.1+++++M-per annum and !s.C6*9M- for a sum insured of !s.*+++++M- irrespecti1e of the age (inclusi1e of ser1ice ta2)

T'0 Be)e*it remium paid by cheAue and credit card is eligible up to !s.1<+++M- for relief citi?ens) F'(i16 He'1t, O&ti(' Po1i$6 @hen a $amily member is ill4 it is a traumatic time for the rest of the family. &tar /ealth pro1ides $amily /ealth #ptima to protect all members of a family from financial setbacks in the e1ent of a serious illness. The co1erage is applicable eAually to all members of the family. F'(i16 He'1t, O&ti(' Be)e*its under section :+-D of the income Ta2 Act (!s. *++++ for senior

*+ /ospitalisation co1erB This would protect the insured person for inpatient hospitali?ation e2penses for a minimum of *; hours. These e2penses include room boarding e2penses to a ma2imum of !s.1<++ per day in class A cities4!s.=<+ in class B cities or !s. <++ in other locations. "ursing e2penses &urgeon fees4 consultant fees4 Anesthetist and specialist fees 8ost of blood4 o2ygen4 diagnostic e2penses4 cost of pace markers etc. Emergency ambulance charges for transporting the co1ered patient to the hospital up to a sum of !s.=<+ per hospitali?ation and o1erall limit of !s.1<++ per policy period.

A55itio)'1 Be)e*its The sum insured floats among the family members insured. (n other words there is no need to take insurance for each member separately for separate sum insured. Thus there is considerable premium sa1ing.

O2erse's Tr'2e1 Po1i$6 8I)5i2i5%'19 eople who tra1el 1ery often are e2posed to se1eral risks as they ha1e to acclimati?e themsel1es to 1ariations in weather4 food and schedules. &TA! /ealth offers &TA! Tra1el rotect insurance to protect against any kind of risk tra1eling4 whether they are merely incon1enient- like losing baggage or something serious G like a health problem. Fe't%res @hen you tra1el abroad on business or holiday &tar Tra1el protect policy pro1ides forB Emergency medical e2penses !epatriation in case of medical emergency !epatriation of moral remains

*1 Any dental emergency e2penses following accidental injuries 8ost of loss of your checked in baggage. !easonable e2penses incurred for obtaining new passport $light delay Missed departureMconnection E2penses on emergency purchases of consumables due to any delay in handing o1er your checked in baggage by the carrier for more than 1* hours. ecuniary loss on cancellation of your trip due to any accidental bodily injury Mdeath of a family member Any legal liability that may be fastened upon you4 if you cause any bodily injury or property damage to any third party /ijack distress.

E1igi:i1it6 All people residing in (ndia between 9 months and =+ years tra1eling outside (ndia on holiday can take this insurance. St'r S%&er S%r&1%s I)s%r')$e 7ife is full of the une2pected. /owe1er4 when you are well prepared4 you can be in control e1en under the most une2pected circumstances. &tar /ealth (nsurance brings you &uper &urplus /ealth (nsurance4 which offers you much more co1erage than the traditional insurance policies. This means you can rest assured and be confident of facing any unfortunate health e1entuality in the family like sudden illness. &tar &urplus is an health insurance policy that offers much more protection. @ider co1erage option of !s.= lacks and !s.1+ lacks at surprisingly low premiums. M'7or Pro5%$t Fe't%res

** The olicy offers an impro1ed co1erage benefit of wider protection at a lesser price. 8o1er options for !s.=4++4+++ > !s.1+4++4+++. Po1i$6 Be)e*its /ospitali?ation co1erB This would protect the (nsured person for inpatient hospitali?ation e2penses include room rent up to a ma2imum of !s.;+++ per day. "o ceiling on (8'4 medicine4 diagnostic charges or consultation fee Boarding and nursing e2penses &urgeonIs fees4 consultantIs fees and AnesthetistIs fees. 8ost of blood4 o2ygen4 diagnostic e2penses4 cost of pace maker etc.8ost of medicines and drugs.

St'r He'1t,

'i) Po1i$6!I)5i2i5%'1

@ith the perfect balance between insurance and ta2 benefit- star health gain insurance is the policy just for you. Despite a reassuringly low premium4 it offers both outpatient and inpatient hospitali?ation e2penses co1er with ma2imum ta2 benefits. &ure enough4 the best of both worlds is now yours. M'7or Pro5%$t Fe't%res $lat amount of !s.1;4=*< only irrespecti1e of the sum insured or age of the persons or number of persons co1ered. 8o1erage for both inpatient and outpatient treatments under one policy. Any unutili?ed amount under outpatient benefit can be carried forward to the ne2t one year. Po1i$6 Be)e*its

*6 E2penses in a hospital for inpatient hospitali?ation (minimum *; hour stay) E2penses under the following heads are payable !oom rent for boarding up to *L of the sum insured4 subject to a ma2imum of !s ;+++ per day in class A citiesJ 1L of the sum insured4 subject to a ma2imum of !s 6+++ per day in class B cities 1L of the sum insured4 subject to a ma2imum of !s1+++ per day in other locations. &urgeonIs fees4 consultantIs fees and AnesthetistIs fees. 8ost of blood4 o2ygen4 diagnostic e2penses4 cost of pace maker etc. 8ost of medicines and drugs. Emergency ambulance charges for transporting the patient to the hospital upto a sum of !s=<+ per hospitali?ation and o1erall policy limit of !s 1<++. re-hospitali?ation e2penses upto 6+ days prior to the date of admission in hospitalMnursing home.

*;

CHAPT ER -2 MAIN THEME OF THE PROJECT

;-. OBJECTI/ES OF THE STUDY
PRIMARY OBJECTI/E To study the workerIs satisfaction le1el of labour welfare facilities at &tar /ealth (nsurance 8ompany 7imited. SECONDARY OBJECTI/ES

*< To analyse the satisfaction le1el towards worker welfare measures and moti1ational factors. To study the welfare facilities e2isting in the organi?ation To make constructi1e suggestions to impro1e the welfare. To study about the opinion of the workers towards the welfare aspects in the organisation

;-; SCOPE OF THE STUDY

7abour welfare acti1ities are based on the plea that higher producti1ity reAuires more than modern machinery and hard work. (t reAuires co-operati1e endea1or of both the parties4 labour and management. This is possible only when labour is gi1en due importance and human element is taken into account at e1ery stage.

LIMITATIONS OF THE STUDY

The researcher had to spend more time to e2plain about the study. There may be chances of bias which will affect the accuracy. The in1estigators access to the workers was limited due to the shift system. &ome of the respondents are reluctant to pro1ide adeAuate information. #nly the labours of &tar /ealth > Allied (nsurance 7td were taken as sample. &o it cannot be generalised.

;-< RESEARCH METHODOLO Y

RESEARCH DESI N

*9 The research design is the basic framework of a plan for a study that guides the collection of data and analysis of data. The design may be a specific presentation of the 1arious steps in the process of research. These steps include the selection of research problem4 presentation of the problem4 formulation of the hypothesis4 methodology4 sur1ey of hypothesis4 interpretation and report writing. (n this market sur1ey the design used is Descripti1e !esearch. DESCRIPTI/E RESEARCH METHOD The main purpose of descripti1e research is to descripti1e the state of 1iew as it e2ist at present. &imply stated4 it is a fact finding in1estigation. (n descripti1e research4 definite conclusions can be arri1ed at4 but it does not establish a case and effect relationship. This type of research tries to descripti1e the characteristic of the respondent in relation to a particular product. SAMPLIN METHOD

The researcher made use of probability sampling method in this study. (n this research the researcher has used simple random sampling. (n simple random sampling4 e1ery unit in the population has eAual chance for being selected as a sample. TOTAL POPULATION The total number of employees in the company is <;+. SAMPLE SI=E The sample si?e consists of *++ employees of &tar /ealth > Allied (nsurance 7td..

MET/#D& #$ DATA 8#77E8T(#" Pri('r6 D't'

*= The data directly collected by the researcher4 with respect to the problem under study4 is called as primary data. (t is also known as !aw data. The methods used to collect primary data were Nuestionnaire method4 Direct personal (nter1iew. Se$o)5'r6 D't' &econdary Data were collected from official documents4 like annual report of the company4 #fficial web site and other bulletin like !B( bulletin. SAMPLIN DESI N

A sample is a small representation of a large population. @hen some of the elements are selected with the intention of finding out something about the population from which they are taken4 that group of elements is referred as a sample4 and the process of selection is called sampling. SAMPLIN UNIT. The respondents of the study are the employees of &tar /ealth > Allied (nsurance 7td ..Each respondent is considered to be the sampling unit. T##7& $#! A"A7D&(& Per$e)t'ge ')'16sis C,i!s>%'re test Corre1'tio) ANO/A Weig,te5 A2er'ge Met,o5

SIMPLE PERCENTA E METHOD &imple percentage refers to a special kind of ratio. @ith the help of absolute figures it will be difficult to interpret any meaning from the

*: collected data4 but percentage are find out it becomes easy to find out the relati1e difference between two or more attributes. "umber of !espondents ercentage of !espondents O Total respondents CHI! S?UARE TEST 8hi-&Auare test is an important test among the se1eral test of significance. 8hi- &Auare symbolically written as pronounced as FiP . (t is a statistical measure used in the conte2t of sampling analysis for comparing a 1ariance to a theoretical 1ariance. 8hi- &Auare test enables to e2plain whether or not two attributes are associated. /o O "ull /ypothesis The hypothesis to be tested is usually referred to ass "ull hypothesis. /1 O Alternati1e /ypothesis (f /o is rejected it means that the data on the hand are not compatible with the null hypothesis /o but are comparable with some other hypothesis4 this is the Alternati1e hypothesis 8hi- &Auare is calculated as follows4 . QQ (#ij G Eij)P O Eij #ij O #bser1ed freAuency of the cell in the ( th row and j th column. Eij O E2pected freAuency of the cell in the ith row and j th column. As a non parametric test it can be used to determine a categorical data. (t is used to make comparison between theoretical population and actual data. Degree of freedom plays an important part in using the 8hi- &Auare distribution and tests are based on it. The degree of freedom is worked out as follows. Degree of $reedom O (!-1) 2 (8-1) @here4# O #bser1ed freAuency E O E2pected freAuency ! O "umber of rows 8 O "umber of columns 2 1++

*C

ANO/A 8A)'16sis o* /'ri')$e9 ANO/A test Analysis of 1ariance is a techniAue used to test eAuality of means4 when more than two poulations are considered. (n one way A"#0A4 the obser1ations are classified according to the factors. && between O (QiO1n1(21 G2)* Rn*(2* G2)* Rn(26 G2)* Rn;(2; G2)*) &&within O Q( 21j G21)* RQ( 2*j G2*) RQ(26j G26)* RQ(2;j G2;)*)

Weig,te5 A2er'ge @eighted a1erage is used to draw a single number around which the greatest proportion of the data concentrates. (f 214 2*4 264 2;4 2<4 are n 1alues and f14 f*4 f64 f;4 f<4 are their respected freAuencies respecti1ely. Then @eighted a1erage mean O f121 f*2* f626 f;2; f<2< -----------------------------"(C+) Corre1'tio) A)'16sis 8orrelation is the degree of association between two 1ariables and it is represented in terms of a co-efficient known as correlation. The range of the correlation co-efficient is in between -1 and R1. (f the correlation co-efficient is negeti1e4 then the 1ariables are in1ersely proportional and it is ma2imum when it is R1. The correlation is one of the most common and most useful statistics. A correlation is a single number that describes the degree of relationship betweeen two 1ariables. 8orrelation O ("Q,D-(Q,) (QD) / sArt(S"Q,* G (Q,)*TS"QD* G (QD)*T)

;-@ RE/IEW OF LITERATURE

LABOUR WELFARE:

6+ 8oncept 7abour is interrupted in numerous ways4 due to the 1ariability of social institution4 degree of industriali?ation4 and the le1els of social and economic de1elopment in different places and different times conseAuently4 the concept of labour welfare also is approachable from many angles. As the concept is relati1e to the labour and place and the changes in the economic and scientific en1ironment4 different persons and bodies define it in different ways. CONCEPT OF LABOUR WELFARE: As pointed out earlier4 the concept of welfare can be approached from 1arious angles4 as it is related to the workers4 place and changes with the economic and scientific ad1ancement in a country it is also a relati1e concept. Many theories ha1e been outlined. The $unctional Theories !eligious Theories olicy Theories ublic !elation Theories hilanthropic Theories Trusteeship Theories

L':o%r We1*'re i) I)5i' Arti$1e <A:! The &tate shall stri1e to promote the welfare of the people by securing the protecting as effecti1ely as it may a social order in which justice4 social4 economic and political shall all the institutions of the national life. Arti$1e <9:! T,e St'te s,'11 i) &'rti$%1'r+ 5ire$t its &o1i$6 toB'r5s se$%ri)g-

61 a.That the citi?ens4 men and women eAually ha1e the right to an adeAuate means of 7i1elihood. b. That the ownership and control of the material resources are so distributed also sub ser1e the common good c. That the operation of the economic system does not result in the concentration of detriment. d. That there is eAual pay for eAual work for both men and women. e. That the health and strength of workers4 men and women4 and the tender age of children are not abused and the citi?ens are not forced by economic necessity to enter a 1ocation unsuited for their age of strength. wealth and means of production to the common

Arti$1e @.:! The state shall within the limits of its economic capacity and de1elopment make effecti1e pro1ision for securing the right to work4 to education and to public assistance in cases of under ser1ed wants. Arti$1e @;:! The state shall make pro1ision for securing just and human conditions of work and for maternity relief. Arti$1e @<:! The state shall endea1or to endea1or to secure by suitable legislation or economic organi?ation or in any other way to all workers agricultural industrial or otherwise work a li1ing wage4 conditions of work ensuring a decent standard of life and full employment of particular4 the state shall endea1or to promote cottage industries on an indi1idual or co G operati1e basic in oral areas.

6*

Rese'r$, St%5ies U)5ert'Ce) i) t,e Are' O* L':o%r We1*'re Me's%res The study4 by 5uliette &ummers ('ni1ersity of &tirling) and 5eff /yman ('ni1ersity of Aberdeen) concludes that combinations of participation and welfare measures (such as eAual opportunities and family-friendly policies) appear to enhance both organisational performance and the Auality of working life. olicy support should focus on union recognition and acti1ity within a human rights framework4 since this can positi1ely influence employeesH beha1iour towards organisational goals and employer beha1iour toward their employees.

A major research theme relates the changing nature of work and workplaces4 including trends such as job insecurity4 work intensification and long working hours (Brannen and Moss 1CC:J Burchell4 7adipo et al. *++*J 7a 0alle4 Arthur et al. *++*) and the long hours culture in many occupations (Bond4 /yman et al. *++*J 8rompton4 Dennett et al. *++6). Although occupational and work-family stress has been addressed since the 1C:+s4 there has been a recent resurgence of interest in stress4 relating to these changes in the nature of work (Brannen and Moss 1CC:J Burchell4 7adipo et al. *++*J 7a 0alle4 Arthur et al. *++*J Deandle4 @igfield et al. *++*)

66

CHAPTER 3 ANALYSIS & INTERPRETATION

6; 8/A TE! 6 A"A7D&(& A"D ("TE! !ETAT(#" T':1e<-. A E WISE CLASSIFICATION #$ !E& #"DE"T&

Age Below 6+yr 61 G ;+yr ;1 G <+yr <1yr>abo1e Total

"o. of !espondents ;+ 9* <: ;+ *++

ercentage *+ 61 *C *+ 1++

("TE! !ETAT(#" Fro( t,e ':o2e t':1e it is i)ter&rete5 t,'t t,e ('7orit6 <.D o* t,e res&o)5e)ts 're i) t,e 'ge gro%& o* <.!@0 +;9D :e1o(gs to t,e 'ge gro%& @.!E0- T,e &er$e)t'ge o* res&o)5e)ts :e1oB <0 ')5 ':o2e E0 6e'rs $o)stit%tes ;0D o)16-

6< 8hart6.1

Table6.* %E"DE! @(&E 87A&&($(8AT(#" #$ T/E !E& #"DE"T&

%ender Male $emale Total

"o. #f !espondents 16; 99 *++

ercentage 9= 66 1++

69 ("TE! !ETAT(#" Fro( t,e ':o2e t':1e it is i)ter&rete5 t,'t FGD o* t,e res&o)5e)ts o* St'r He'1t, ')5 A11ei5 I)s%r')$e Co-Lt5 is ('1e ')5 <<D 're *e('1eC,'rt<-;

33%

67%

T':1e<-< MARITAL STATUS OF RESPONDENTS

Marital &tatus Married 'nmarried Total

"o. #f !espondents 169 9; *++

ercentage 9: 6* 1++

6=

INTERPRETATION Fro( t,e ':o2e t':1e it is i)ter&rete5 t,'t FAD o* t,e res&o)5e)ts o* St'r He'1t, ')5 A11ei5 I)s%r')$e Co-Lt5 is ('rrie5 ')5 <;D 're %)('rrie58hart6.6

70 60 50 40 30 20 10 0 Married Unmarried

T':1e<-@ DESI NATION OF THE RESPONDENTS

6:

Designation Management professional $ront office staff Accountants Agents Total INTERPRETATION

"o. #f !espondents 9+ <* <+ 6: *++

ercentage 9+ *9 *< 1C 1++

$rom the abo1e table it is interpreted that 9+L of the workers are management professional4*9L are front office staff4 *<L are accountants4 and 1CL are agents. 8hart.6.;

15% 46%

19%

20%

T':1e<-E EHPERIENCE WISE CLASSIFICATION OF RESPONDENTS

6C

E2perience +G< 9 G 1+ 11 G 1< Abo1e 1< Total

"o. #f !espondents =* 9: 6+ 6+ *++

ercentage 69 6; 1< 1< 1++

INTERPRETATION Fro( t,e ':o2e t':1e it is i)ter&rete5 t,'t <FD o* t,e res&o)5e)ts 're ,'2i)g t,e e0&erie)$e %&to E 6e'rs+<@D o* t,e res&o)5e)ts ,'2e t,e e0&erie)$e o* F!.0 6e'rs ')5 .ED o* t,e res&o)5e)ts 're ,'2i)g (ore t,') .. ')5 ':o2e .E 6e'rs o* e0&erie)$e8hart6.<

;+

Above 15

.11 - 15

.6 - 10

0 -5

10

15

20

25

30

35

40

T':1e<-F SALARY WISE CLASSIFICATION OF RESPONDENTS

&alary Below <+++ <+++-1++++ 1++++-1<+++ Abo1e 1<+++ Total 9+ ;+ <+ <+

"o. #f !espondents

ercentage 6+ *+ *< *< 1++

*++

;1

INTERPRETATION According to the abo1e table 6+L of the respondents are ha1ing the salary below <+++4and *<L of the respondents respondents ha1e salary between 1++++-1<+++4 *<L ha1e salary abo1e 1<+++. *+L of the respondents ha1e the salare between <+++ and 1++++. 8hart6.9
30 25 20 15 10 5 0 Below 5000 5000-10000 10000-15000 Above 15000

T':1e<-G RESPONDENTS OPINION ON PROMOTION

;*

romotion !espondents /ighly &atisfied &atisfied Moderately &atisfied Dissatisfied Total =+ <9 <+ *; *++

"o. #f

ercentage

6< *: *< 1* 1++

INTERPRETATION Fro( t,e ':o2e t':1e it is i)ter&rete5 t,'t <ED o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5 Bit, t,e &ro(otio) '$ti2ities+;AD o* t,e res&o)5e)ts 're s'tis*ie5 :6 t,e 8hart6.= &ro(otio) '$ti2ities+;ED 're (o5er'te16 s'tis*ie5 ')5 t,e 1e'st .;D 're 5iss'tis*ie5 :6 t,e &ro(otio) '$ti2ities-

12% 25% 28%

35%

T':1e<-A RESPONDENTS OPINION ON MEDICAL FACILITY

;6 Medical $acility "o. #f !espondents ercentage

/ighly &atisfied &atisfied Moderately &atisfied Dissatisfied /ighly Dissatisfied Total

9+ <9 ;; *+ *+ *++

6+ *: ** 1+ 1+ 1++

INTERPRETATION Fro( t,e ':o2e t':1e it is i)ter&rete5 t,'t <0D o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5 Bit, t,e (e5i$'1 *'$i1ities+;AD o* t,e res&o)5e)ts 're s'tis*ie5 :6 t,e (e5i$'1 *'$i1ities &ro2i5e5+;;D 're (o5er'te16 s'tis*ie5 ')5 t,e 1e'st .0D 're 5iss'tis*ie5 ')5 .0D 're ,ig,16 5iss'tis*ie5-:6 t,e &ro(otio) '$ti2ities8hart6.:

;;

30 25 20 15 10 5 0 Hi !l" #a$i%&ied #a$i%&ied Modera$el" #a$i%&ied 'i%%a$i%&ied Hi !l" 'i%%a$i%&ied

T':1e<-9 RESPONDENTS OPINION ON LEA/E FACILITY

7ea1e $acility

"o. #f !espondents

ercentage

/ighly &atisfied &atisfied Moderately &atisfied Dissatisfied /ighly Dissatisfied Total INTERPRETATION

=* <+ <9 1; : *++

69 *< *: = ; 1++

Fro( t,e ':o2e t':1e it is i)ter&rete5 t,'t <FD o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5 Bit, t,e 1e'2e *'$i1ities+;ED o* t,e res&o)5e)ts 're s'tis*ie5 :6 t,e 1e'2e *'$i1ities &ro2i5e5+;AD 're (o5er'te16 s'tis*ie5 ')5 5iss'tis*ie5 GD 're

;< ')5 @D 're ,ig,16 5iss'tis*ie5 :6 t,e 1e'2e *'$i1it68hart6.C

40 35 30 25 20 15 10 5 0 Hi !l" #a$i%&ied #a$i%&ied Modera$el" 'i%%a$i%&ied Hi !l" #a$i%&ied 'i%%a$i%&ied

T':1e<-.0 RESPONDENTS OPINION ON REST ROOM FACILITY

!est room $acility /ighly &atisfied &atisfied Moderately &atisfied Dissatisfied /ighly Dissatisfied Total

"o. #f !espondents <+ =* ;+ *+ 1: *++ *< 69 *+ 1+ C 1++

ercentage

;9

INTERPRETATION Fro( t,e ':o2e t':1e it is i)ter&rete5 t,'t <FD o* t,e res&o)5e)ts 're s'tis*ie5 Bit, t,e rest roo( *'$i1ities+ ;ED o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5 :6 t,e rest roo( *'$i1ities &ro2i5e5+;0D 're (o5er'te16 s'tis*ie5 ')5 .0D 're 5iss'tis*ie5 ')5 9D 're ,ig,16 5iss'tis*ie5 :6 t,e rest roo( *'$i1it68hart6.1+

9% 10% 25%

20%

36%

T':1e<-.. RESPONDENTS OPINION ON TRANSPORTATION FACILITY

;=

Transportation $acility /ighly &atisfied &atisfied Moderately &atisfied Dissatisfied /ighly Dissatisfied Total INTERPRETATION

"o. #f !espondents <* =9 69 19 19 *++ *: 6: 1: : : 1++

ercentage

Fro( t,e ':o2e t':1e it is i)ter&rete5 t,'t <AD o* t,e res&o)5e)ts 're s'tis*ie5 Bit, t,e tr')s&ort'tio) *'$i1ities+ ;AD o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5 :6 t,e tr')s&ort'tio) *'$i1ities &ro2i5e5+.AD 're AD 're 5iss'tis*ie5 ')5 AD 're ,ig,16 (o5er'te16 s'tis*ie5 ')5 8hart6.11

5iss'tis*ie5 :6 t,e tr')s&ort'tio) *'$i1ities

40 35 30 25 20 15 10 5 0 Hi !l" #a$i%&ied #a$i%& ied Modera$el" 'i%%a$i%&ied Hi !l" #a$i%& ied 'i%%a$i%&ied

T':1e<-.; RESPONDENTS OPINION ON SAFETY E?UIPMENT FACILITY

;:

&afety EAuipment $acility /ighly &atisfied &atisfied Moderately &atisfied Dissatisfied /ighly Dissatisfied Total

"o. #f !espondents 9+ <+ 6+ ;+ *+ *++ 6+ *< 1< *+ 1+

ercentage

1++

INTERPRETATION Fro( t,e ':o2e t':1e it is i)ter&rete5 t,'t <0D o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5 Bit, t,e s'*et6 e>%i&(e)t *'$i1ities+ ;ED o* t,e res&o)5e)ts 're s'tis*ie5 :6 t,e s'*et6 e>%i&(e)t *'$i1ities &ro2i5e5+;0D 're 5iss'tis*ie5 ')5 .ED 're(o5er'te16 s'tis*ie5 ')5 .0D 're 5iss'tis*ie5 :6 t,e s'*et6 e>%i&(e)t *'$i1ities-

;C 8hart6.1*

30 25 20 15 10 5 0

T':1e<-.<

Hi !l" #a$i%&ied

#a$i%&ied

RESPONDENTS

Modera$el" 'i%%a$i%&ied Hi !l" #a$i%&ied 'i%%a$i%&ied

OPINION

ON

AD/ANCE

PAYMENTMENT FACILITY

Ad1anced ayment $acility /ighly &atisfied &atisfied Moderately &atisfied Dissatisfied /ighly Dissatisfied Total

"o. #f !espondents ;; 9+ <9 *+ *+ *++ ** 6+ *: 1+ 1+

ercentage

1++

<+

INTERPRETATION Fro( t,e ':o2e t':1e it is i)ter&rete5 t,'t <0D o* t,e res&o)5e)ts 're s'tis*ie5 :6 t,e '52')$e &'6(e)t *'$i1ities+ ;AD o* t,e res&o)5e)ts 're (o5er'te16 s'tis*ie5 :6 '52')$e &'6(e)t *'$i1ities &ro2i5e5+;;D 're ,ig,16 s'tis*ie5 ')5 .0D 're 5iss'tis*ie5 ')5 .0D 're ,ig,165iss'tis*ie5 :6 t,e '52')$e &'6(e)t *'$i1ities8hart6.16
35 30 25 20 15 10 5 0 Hi !l" #a$i%&ied #a$i%&ied Modera$el" #a$i%&ied 'i%%a$i%&ied Hi !l" 'i%%a$i%&ied

T':1e<-.@ RESPONDENTS OPINION ON RELATIONSHIP WITH SUPERIORS

<1

!elationship with &uperior E2cellent &atisfactory %ood oor Total

"o. #f !espondents C9 <9 ;; ; *++ ;: *: ** *

ercentage

1++

INTERPRETATION Fro( t,e ':o2e t':1e it is i)ter&rete5 t,'t @AD o* t,e res&o)5e)ts *ee1 e0$e11e)t i) $'se o* re1'tio) s,i& Bit, t,e s%&erior+ ;AD *ee1 s'tis*'$tor6+ ;;D *ee1 goo5 ')5 t,e 1e'st ;D *ee1 &oor re1'tio) s,i& Bit, s%&erior50 8hart6.1; 45 40 35 30 25 20 15 10 5 0 ()*ellen$ #a$i%&a*$or" +ood ,oor

<*

T':1e<-.E RESPONDENTS OPINION ON SOCIAL SECURITY

&ocial security $acility /ighly &atisfied &atisfied Moderately &atisfied Dissatisfied Total

"o. #f !espondents 9; 9+ ;+ 69 *++ 6* 6+ *+ 1:

ercentage

1++

<6 INTERPRETATION Fro( t,e ':o2e t':1e it is i)ter&rete5 t,'t <;D o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5 :6 t,e so$i'1 se$%rities+ <0D o* t,e res&o)5e)ts 're s'tis*ie5 :6 t,e so$i'1 se$%rities &ro2i5e5+;0D 're (o5er'te16 s'tis*ie5 # .AD 're 5iss'tis*ie5 ')5 .0D 're 5iss'tis*ie5 :6 t,e so$i'1 se$%rities &ro2i5e58hart6.1<

18% 32%

20%

30%

T':1e<-.F RESPONDENTS OPINION ON WOR"IN OF TRADE UNION

<;

@orking of Trade union /ighly &atisfied &atisfied Moderately &atisfied Dissatisfied Total

"o. #f !espondents =9 <+ <9 *; *++ 6: *< *: 1*

ercentage

1++

INTERPRETATION Fro( t,e ':o2e t':1e it is i)ter&rete5 t,'t <AD o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5 :6 t,e BorCi)g o* Tr'5e %)io)+ ;AD o* t,e res&o)5e)ts 're (o5er'te16 s'tis*ie5 :6 t,e BorCi)g o* Tr'5e %)io)+;ED 're s'tis*ie5+ .;D 're 5iss'tis*ie58hart6.19

<<

RESPONDENTS OPINION ON POLICY AND ADMINISTRATION Table6.1=

olicy and Administration /ighly &atisfied &atisfied Moderately &atisfied Dissatisfied Total

"o. #f !espondents =* ;; <: *+ *++ 69 ** *C 1+

ercentage

1++

<9

INTERPRETATION Fro( t,e ':o2e t':1e it is i)ter&rete5 t,'t <FD o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5 :6 t,e &o1i$6 ')5 '5(i)istr'tio) o* t,e $o(&')6+ ;9D o* t,e res&o)5e)ts 're (o5er'te16 s'tis*ie5 :6 t,e &o1i$6 ')5 '5(i)istr'tio) o* t,e $o(&')6+;;D 're s'tis*ie5+.0D 're 5iss'tis*ie58hart6.1=

40 35 30 25 20 15 10 5 0 Hi !l" #a$i%&ied #a$i%&ied Modera$el" #a$i%&ied 'i%%a$i%&ied

T':1e<-.A RESPONDENTS OPINION ON BONUS

<=

Bonus /ighly &atisfied &atisfied Moderately &atisfied Dissatisfied Total

"o. #f !espondents =* <9 ;: *; *++ 69 *: *; 1*

ercentage

1++

INTERPRETATION Fro( t,e ':o2e t':1e it is i)ter&rete5 t,'t <FD o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5 :6 t,e :o)%s &'6(e)t o* t,e $o(&')6+ ;AD o* t,e res&o)5e)ts 're s'tis*ie5+;@D 're (o5er'te16 s'tis*ie5+.;D 're 5iss'tis*ie5 :6 t,e :o)%s &'6(e)t8hart6.1:
30 25 20 15 10 5 0 Hi !l" #a$i%&ied #a$i%&ied Modera$el" #a$i%&ied 'i%%a$i%&ied 35 40

<:

T':1e<-.9 RESPONDENTS OPINION ON PF

$ /ighly &atisfied &atisfied Moderately &atisfied Dissatisfied Total

"o. #f !espondents <+ 9; <+ 69 *++ *< 6* *< 1:

ercentage

1++

<C

INTERPRETATION Fro( t,e ':o2e t':1e it is i)ter&rete5 t,'t <;D o* t,e res&o)5e)ts 're s'tis*ie5 :6 t,e PF &'6(e)t o* t,e $o(&')6+ ;ED o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5+;ED 're (o5er'te16 s'tis*ie5+.AD 're 5iss'tis*ie5 :6 t,e PF &'6(e)t8hart6.1C

18%

25%

25% 32%

T':1e-<-;0 RESPONDENTS OPINION ON HRA /!A /ighly &atisfied &atisfied Moderately &atisfied Dissatisfied Total "o. #f !espondents =* <+ <: *+ *++ 69 *< *C 1+ 1++ ercentage

9+

INTERPRETATION Fro( t,e ':o2e t':1e it is i)ter&rete5 t,'t <FD o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5 :6 t,e HRA o* t,e $o(&')6+ ;9D o* t,e res&o)5e)ts 're (o5er'te16 s'tis*ie5+;ED 're s'tis*ie5+.0D 're 5iss'tis*ie5 :6 t,e HRA &'6(e)t8hart.6.*+

40 35 30 25 20 15 10 5 0 Hi !l" #a$i%&ied #a$i%&ied Modera$el" #a$i%&ied 'i%%a$i%&ied

T':1e-<-;0 RESPONDENTS OPINION ON TA

91

TA /ighly &atisfied &atisfied Moderately &atisfied Dissatisfied Total

"o. #f !espondents 9+ =* 6: 6+ *++ 6+ 69 1C 1<

ercentage

1++

INTERPRETATION Fro( t,e ':o2e t':1e it is i)ter&rete5 t,'t <FD o* t,e res&o)5e)ts 're s'tis*ie5 :6 t,e TA o* t,e $o(&')6+ <0D o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5+.9D 're (o5er'te16 s'tis*ie5+.ED 're 5iss'tis*ie540 Table.6.*+ 35 30 25 20 15 10 5 0 Hi !l" #a$i%&ied #a$i%&ied Modera$el" #a$i%&ied 'i%%a$i%&ied

9*

T':1e<-;. RESPONDENTS OPINION ON FESTI/AL ALLOWANCE

$esti1al Allowance /ighly &atisfied &atisfied Moderately &atisfied Dissatisfied Total

"o. #f !espondents 9; =+ ;* *; *++ 6* 6< *1 1*

ercentage

1++

96

INTERPRETATION Fro( t,e ':o2e t':1e it is i)ter&rete5 t,'t <ED o* t,e res&o)5e)ts 're s'tis*ie5 :6 t,e Festi2'1 '11oB')$e+ <;D o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5+;.D 're (o5er'te16 s'tis*ie5+.;D 're 5iss'tis*ie5 :6 t,e Festi2'1 '11oB')$e8hart6.*1

35 30 25 20 15 10 5 0 Hi !l" #a$i%&ied #a$i%&ied Modera$el" #a$i%&ied 'i%%a$i%&ied

T':1e<-;; RESPONDENTS OPINION ON ESI

9;

E&( /ighly &atisfied &atisfied Moderately &atisfied Dissatisfied Total

"o. #f !espondents 9+ 99 <9 1: *++ 6+ 66 *: C

ercentage

1++

INTERPRETATION Fro( t,e ':o2e t':1e it is i)ter&rete5 t,'t <0D o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5 :6 t,e ESI+ <<D o* t,e res&o)5e)ts 're s'tis*ie5+;AD 're (o5er'te16 s'tis*ie5+9D 're 5iss'tis*ie5 :6 t,e ESI-35 8hart6.** 30 25 20 15 10 5 0 Hi !l" #a$i%&ied #a$i%&ied Modera$el" #a$i%&ied 'i%%a$i%&ied

9<

T':1e<-;< RESPONDENTS OPINION ON /ENTILLATION

0entillation /ighly &atisfied &atisfied Moderately &atisfied Dissatisfied Total

"o. #f !espondents 9+ =+ ;* *: *++ 6+ 6< *1 1;

ercentage

1++

99

INTERPRETATION Fro( t,e ':o2e t':1e it is i)ter&rete5 t,'t <ED o* t,e res&o)5e)ts 're s'tis*ie5 :6 t,e 2e)ti11'tio)+ <0D o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5+ ;.D 're (o5er'te16 s'tis*ie5+ ')5 .@D 're 5iss'tis*ie5 :6 t,e 2e)ti11'tio)8hart6.*6

35 30 25 20 15 10 5 0 Hi !l" #a$i%&ied #a$i%&ied Modera$el" #a$i%&ied 'i%%a$i%&ied

T':1e<-;@ RESPONDENTS OPINION ON TEMPERATURE

Temperature /ighly &atisfied &atisfied Moderately &atisfied Dissatisfied Total

"o. #f !espondents <* 9; <+ 6; *++ *9 6* *< 1=

ercentage

1++

9=

INTERPRETATION Fro( t,e ':o2e t':1e it is i)ter&rete5 t,'t <;D o* t,e res&o)5e)ts 're s'tis*ie5 :6 t,e Te(&er't%re i) t,e $o(&')6+ ;FD o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5+ ;ED 're (o5er'te16 s'tis*ie5+ ')5 .GD 're 5iss'tis*ie5 :6 t,e te(&er't%re8hart6.*;

17% 26%

25%

32%

T':1e<-;E RESPONDENTS OPINION ON LI HTNIN

9:

7ightning /ighly &atisfied &atisfied Moderately &atisfied Dissatisfied Total

"o. #f !espondents 9: 9; ;; *; *++ 6; 6* ** 1*

ercentage

1++

INTERPRETATION Fro( t,e ':o2e t':1e it is i)ter&rete5 t,'t <;D o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5 :6 t,e 1ig,ti)g+<;D o* t,e res&o)5e)ts 're s'tis*ie5+ ;;D 're (o5er'te16 s'tis*ie5+ ')5 .;D 're 5iss'tis*ie5 :6 t,e 1ig,t)i)g35 8hart6.*<
30 25 20 15 10 5 0 Hi !l" #a$i%&ied #a$i%&ied Modera$el" #a$i%&ied 'i%%a$i%&ied

9C

T':1e<-;F RESPONDENTS OPINION ON SPACE

&pace /ighly &atisfied &atisfied Moderately &atisfied Dissatisfied Total

"o. #f !espondents =* <9 <* *+ *++ 69 *: *9 1+

ercentage

1++

=+

INTERPRETATION Fro( t,e ':o2e t':1e it is i)ter&rete5 t,'t <FD o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5 :6 t,eir s&'$i)g+;AD o* t,e res&o)5e)ts 're s'tis*ie5+ ;FD 're (o5er'te16 s'tis*ie5+ ')5 .0D 're 5iss'tis*ie5 :6 t,e s&'$i)g i) t,e $o(&')68hart6.*9
35 30 25 20 15 10 5 0 Hi !l" #a$i%&ied #a$i%&ied Modera$el" #a$i%&ied 'i%%a$i%&ied

T':1e<-;G RESPONDENTS OPINION ON SEATIN

ARRAN EMENT

=1

&eating arrangement /ighly &atisfied &atisfied Moderately &atisfied Dissatisfied Total

"o. #f !espondents 9; 9+ 9+ 19 *++ 6* 6+ 6+ :

ercentage

1++

INTERPRETATION Fro( t,e ':o2e t':1e it is i)ter&rete5 t,'t <;D o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5 :6 t,eir se'ti)g 'rr')ge(e)t+<0D o* t,e res&o)5e)ts 're s'tis*ie5+ <0D 're (o5er'te16 s'tis*ie5+ ')5 AD 're 5iss'tis*ie5 :6 t,eir se'ti)g 'rr')ge(e)t i) t,e $o(&')68hart6.*=
25 20 15 10 5 0 Hi !l" #a$i%&ied #a$i%&ied Modera$el" #a$i%&ied 'i%%a$i%&ied 30 35

=*

Table6.*: CHI I S?UARE TEST FOR SI NIFICANCE /o B There is no significant difference between category of workers and their relationship with superiors. /1 B There is a significant difference between category of workers and their relationship with superiors.

8ategory Management rofessional $ront office &taff Accountants Agents

E2cellent *: *+ *+ 1*

&atisfactory 1= 1= 11 11 <9

%ood 1+ 1; 1+ 1+ ;; < < < <

oor

Total 9+ <* <+ 6: *++

Total

:+

*+

Degree of freedom O (!ow G 1) 2 (8olumn G 1) O (; G 1) 2 (; G 1)

=6 O 626 OC

7e1el of significance O <L Table 0alue O <.*<1

8alculated 0alue O 19.C1C That is4 table 1alue is less than calculated 1alue. &o we reject /o $rom the chi G sAuare test we get there is significant difference between category of workers and their opinion about working condition.

=;

Table6.*C CHI I S?UARE TEST FOR SI NIFICANCE /o B There is no significant difference between category of workers and working of trade union. /1 B There is a significant difference between category of workers and working of trade union. 8ategory Management rofessional $ront office &taff Accountants Agents 1+ Total =9 1+ ;9 16 <: < *+ 6: *++ 19 C *+ < <+ 19 1= 1; < <* E2cellent 6; &atisfactory 1+ %ood 11 < oor Total 9+

Degree of freedom O (!ow G 1) 2 (8olumn G 1) O (; G 1) 2 (; G 1) O 626 OC 7e1el of significance O <L Table 0alue O 1=.6=1 8alculated 0alue O 19.C1C That is4 table 1alue is greater than calculated 1alue. &o we accept /o

=< $rom the chi G sAuare test we get there is no significant difference between category of workers and the trade policy.

T':1e<-<0

ANO/A
"ull hypothesis /oB (/o there is no significant difference between the ad1ance payment and e2perience.) Alternati1e hypothesis /1B (there is significant difference between the ad1ance payment and e2perience.) E2perience /ighly satisfied +-<yr 9-1+yr 11-1<yr 6* *: 1+ 1: 1= C 1+ <; &atisfied Moderately Dissatisfied satisfied 16 1; < < 6= < ; ; ; 1= /ighly Dissatisfied ; < * + 11 =* 9: 6+ 6+ *++ Total

Abo1e1<yr 11 Total :1

&&TO &um of sAuares of all 1alues GT*M" O16<9. &&8O (Q21)*Mn1R((Q2*)*Mn*R.....-T*M" O:1;. M&8O&&8Mc-1O*+6.< &&!O(Q21)*Mn1R((Q2*)*Mn*R.....-T*M" O6*1.9 M&!O &&!Mr-1 O1+=.* &&EO&&T-&&8-&&! O**+.; M&8O&&EM(c-1)(r-1)

=9 O1:.69 ANO/A TABLE &ources 1ariation Between columns Between rows of &um of sAuares :1; 6**.9 Degrees freedom ; 6 of Mean sAuares *+6.< 1+=.* $ $8O*+6.<M1:.69 O11.+:

!esidual

**+.;

1*

1:.69

Total

16<=

1C

------

$!O1+=.*M1:.69 O<.:6

Between columns Degree of freedomO(;41*) Table 1alue of $O6.*9 8alculated 1alue of $O*+6.< which is greater than table 1alue 6.*9. &o the null hypothesis is accepted. /ence there is nosignificant difference in the mean of the gi1en samples. Between !ows Degree of freedomO(641*) Table 1alue of $O6.;C 8alculated 1alue of $O1+=.* which is greater than table 1alue 6.;C. &o the null hypothesis is accepted. /ence there is no significant difference in the mean of the gi1en samples.

==

T':1e<-<. WEI HTED A/ERA E erception regarding the welfare measures. $eatures erception le1el @tdBscore Bonus @tdB&core !espondents $ @tdB&core !espondents /!A @tdB&core !espondents TA @tdB&core !espondents $esti1al Allowance !espondents E&( @tdB&core !espondents @tdB&core /& ; 1; ; 69 1+ + *< 1; ; 69 1* + 6+ 1* : 6* 1* + 6+ & 6 :; *: C9 6* =< *< 1+ : 69 11 1 6= CC 66 M& D& Total * ;: *; <+ *< <: *C 6: 1C 6: 1C <9 *: 1 1* 1* 1: 1: 1+ 1+ 1< 1< 1* 1* C C *:: 1++ *9; 1++ *:= 1++ *:1 1++ *:C 1++ *:; 1++ *.:; ; *.:C 1 *.:1 < *.:= 6 *.9; 9 *.:: * @tdBA1g !ank

=:

I)ter&ret'tio) !ank1 O$esti1al Allowance !ank* OBonus !ank6 O/!A !ank; OE&( !ank< OTA !ank9 O ro1ident fund

I)*ere)$e The weighted a1erage findings shows that $esti1al Allowance and Bonus is ranking first and second offered by the company. /!A and E&( is ranking third and fourth respecti1ely. #n the other hand4 ro1ident $und is the last.

=C

T':1e<-<;

Corre1'tio) o* $oe**i$ie)t ')'16sis

8alculation showing the degree of relation ship between age and relation ship with the superior. i ,i Di

(,i- )

(Di- )

(,i- )*

(Di- )*

(,i- )(Di) + + ;9: + ;9:

1 * 6 ; Total

;+ 9* <: ;+ *++

;: *: ** ** 1*+

+ ** 1: + ;+

*: + -*9 -*9 *+

+ ;:; 6*; + :+:

;++ + 9=9 9=9 1=<*

r2yO"Q,D-(Q,)(QD)MsArt("Q,*-(Q,)*sArt("QD*-(QD)* O1+=*M O1+=*M;<+;.<6 O+.*6 There is close positi1e correlation between age and relation with the superior.

:+

CHAPTER 4

:1

FINDINGS,

RECOMMENDATIONS & CONCLUSION

CHAPTER @ @-. FINDIN S

It B's *o%)5 t,'t t,e ('7orit6 <.D o* t,e res&o)5e)ts 're i) t,e 'ge gro%& o* <.!@0 +;9D :e1o(gs to t,e 'ge gro%& @.!E0- T,e &er$e)t'ge o* res&o)5e)ts :e1oB <0 ')5 ':o2e E0 6e'rs $o)stit%tes ;0D o)16 (t was found that FGD o* t,e res&o)5e)ts o* St'r He'1t, ')5 A11ei5 I)s%r')$e Co-Lt5 is ('1e ')5 <<D 're *e('1eMost of the respondents(9:L) o* St'r He'1t, ')5 A11ei5 I)s%r')$e Co-Lt5 is ('rrie5 ')5 <;D 're single. (t was found that <FD o* t,e res&o)5e)ts 're ,'2i)g t,e e0&erie)$e %&to E 6e'rs+ <@D o* t,e res&o)5e)ts ,'2e t,e e0&erie)$e o* F!.0

:* 6e'rs ')5 .ED o* t,e res&o)5e)ts 're ,'2i)g (ore t,') .. ')5 ':o2e .E 6e'rs o* e0&erie)$e (t was found that 9+L of the workers are management

professional4*9L are front office staff4 *<L are accountants4 and 1CL are agents. (n case of salary 6+L of the respondents are ha1ing the salary below <+++4and *<L of the respondents respondents ha1e salary between 1++++-1<+++4 *<L ha1e salary abo1e 1<+++. *+L of the respondents ha1e the salare between <+++ and 1++++. $rom the study it was found that <ED o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5 Bit, t,e &ro(otio) '$ti2ities+;AD o* t,e res&o)5e)ts 're s'tis*ie5 :6 t,e &ro(otio) '$ti2ities+;ED 're (o5er'te16 s'tis*ie5 ')5 t,e 1e'st .;D 're 5iss'tis*ie5 :6 t,e &ro(otio) '$ti2ities !egarding the medical facilities <0D o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5 Bit, t,e (e5i$'1 *'$i1ities+;AD o* t,e res&o)5e)ts 're s'tis*ie5 :6 t,e (e5i$'1 *'$i1ities &ro2i5e5+;;D 're (o5er'te16 s'tis*ie5 ')5 t,e 1e'st .0D 're 5iss'tis*ie5 ')5 .0D 're ,ig,16 5iss'tis*ie5 The study re1eals that <FD o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5 Bit, t,e 1e'2e *'$i1ities+;ED o* t,e res&o)5e)ts 're s'tis*ie5 :6 t,e 1e'2e *'$i1ities &ro2i5e5+;AD 're (o5er'te16 s'tis*ie5 ')5 GD 're 5iss'tis*ie5 ')5 @D 're ,ig,16 5iss'tis*ie5 :6 t,e 1e'2e *'$i1it6 (t was found that <FD o* t,e res&o)5e)ts 're s'tis*ie5 t,e rest

roo( *'$i1ities+ ;ED o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5 :6 t,e rest roo( *'$i1ities &ro2i5e5+;0D 're (o5er'te16 s'tis*ie5 ')5 .0D 're 5iss'tis*ie5 ')5 9D 're ,ig,16 5iss'tis*ie5 :6 t,e rest roo( *'$i1it6 As far as transportation facility is concerned <AD o* t,e res&o)5e)ts 're s'tis*ie5+ ;AD o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5 :6 t,e tr')s&ort'tio) *'$i1ities &ro2i5e5+.AD 're (o5er'te16 s'tis*ie5 ')5 AD 're 5iss'tis*ie5 ')5 AD 're ,ig,16 5iss'tis*ie5 :6 t,e tr')s&ort'tio) *'$i1ities-

:6 <0D o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5 Bit, t,e s'*et6

e>%i&(e)t *'$i1ities+ ;ED o* t,e res&o)5e)ts 're s'tis*ie5 :6 t,e s'*et6 e>%i&(e)t *'$i1ities &ro2i5e5+;0D 're 5iss'tis*ie5 ')5 .ED 're(o5er'te16 s'tis*ie5 ')5 .0D 're 5iss'tis*ie5 :6 t,e s'*et6 e>%i&(e)t *'$i1ities !egarding safety eAuipment facilities4<0D o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5 Bit, t,e s'*et6 e>%i&(e)t *'$i1ities+ ;ED o* t,e res&o)5e)ts 're s'tis*ie5 :6 t,e s'*et6 e>%i&(e)t *'$i1ities &ro2i5e5+;0D 're 5iss'tis*ie5 ')5 .ED 're(o5er'te16 s'tis*ie5 ')5 .0D 're 5iss'tis*ie5 :6 t,e s'*et6 e>%i&(e)t *'$i1ities (t is pro1ed that <0D o* t,e res&o)5e)ts 're s'tis*ie5 :6 t,e '52')$e &'6(e)t *'$i1ities+ ;AD o* t,e res&o)5e)ts 're (o5er'te16 s'tis*ie5 :6 '52')$e &'6(e)t *'$i1ities &ro2i5e5+;;D 're ,ig,16 s'tis*ie5 ')5 .0D 're 5iss'tis*ie5 ')5 .0D 're ,ig,165iss'tis*ie5 :6 t,e '52')$e &'6(e)t *'$i1ities The study indicates that @AD o* t,e res&o)5e)ts *ee1 e0$e11e)t i) $'se o* re1'tio) s,i& Bit, t,e s%&erior+ ;AD *ee1 s'tis*'$tor6+ ;;D *ee1 goo5 ')5 t,e 1e'st ;D *ee1 &oor re1'tio) s,i& Bit, s%&erior As far as social securities is concerned <;D o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5 :6 t,e so$i'1 se$%rities+ <0D o* t,e res&o)5e)ts 're s'tis*ie5 :6 t,e so$i'1 se$%rities &ro2i5e5+;0D 're (o5er'te16 s'tis*ie5 # .AD 're 5iss'tis*ie5 ')5 .0D 're 5iss'tis*ie5 :6 t,e so$i'1 se$%rities &ro2i5e5 (t was found that <AD o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5 :6 t,e BorCi)g o* Tr'5e %)io)+ ;AD o* t,e res&o)5e)ts 're (o5er'te16 s'tis*ie5 :6 t,e BorCi)g o* Tr'5e %)io)+;ED 're s'tis*ie5+ .;D 're 5iss'tis*ie5. The study re1eals that <FD o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5 :6 t,e &o1i$6 ')5 '5(i)istr'tio) o* t,e $o(&')6+ ;9D o* t,e res&o)5e)ts 5iss'tis*ie5're (o5er'te16 s'tis*ie5 :6 t,e &o1i$6 ')5 '5(i)istr'tio) o* t,e $o(&')6+;;D 're s'tis*ie5+.0D 're

:; The study re1eals that <FD o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5 :6 t,e :o)%s &'6(e)t o* t,e $o(&')6+ ;AD o* t,e res&o)5e)ts 're s'tis*ie5+;@D 're (o5er'te16 s'tis*ie5+.;D 're 5iss'tis*ie5 :6 t,e :o)%s &'6(e)t (t was found that <;D o* t,e res&o)5e)ts 're s'tis*ie5 :6 t,e PF &'6(e)t o* t,e $o(&')6+ ;ED o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5+;ED 're (o5er'te16 s'tis*ie5+.AD 're 5iss'tis*ie5 :6 t,e PF &'6(e)t !egarding /!A <FD o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5 :6 t,e HRA o* t,e $o(&')6+ ;9D o* t,e res&o)5e)ts 're (o5er'te16 s'tis*ie5+;ED 're s'tis*ie5+.0D 're 5iss'tis*ie5 :6 t,e HRA &'6(e)t As far as TA is concerned <FD o* t,e res&o)5e)ts 're s'tis*ie5 :6 t,e TA o* t,e $o(&')6+ <0D o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5+.9D 're (o5er'te16 s'tis*ie5+.ED 're 5iss'tis*ie5 (t was found that <ED o* t,e res&o)5e)ts 're Festi2'1 '11oB')$e+ <;D o* t,e s'tis*ie5 :6 t,e 're ,ig,16

res&o)5e)ts

s'tis*ie5+;.D 're (o5er'te16 s'tis*ie5+.;D 're 5iss'tis*ie5 :6 t,e Festi2'1 '11oB')$e !egarding E&( <0D o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5 :6 t,e ESI+ <<D o* t,e res&o)5e)ts 're s'tis*ie5+;AD 're (o5er'te16 s'tis*ie5+9D 're 5iss'tis*ie5 :6 t,e ESI <ED o* t,e res&o)5e)ts 're s'tis*ie5 :6 t,e 2e)ti11'tio)+ <0D o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5+ ;.D 're (o5er'te16 s'tis*ie5+ ')5 .@D 're 5iss'tis*ie5 :6 t,e 2e)ti11'tio) 8onsidering temperature <;D o* t,e res&o)5e)ts 're s'tis*ie5 :6 t,e Te(&er't%re i) t,e $o(&')6+ ;FD o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5+ ;ED 're (o5er'te16 s'tis*ie5+ ')5 .GD 're 5iss'tis*ie5 :6 t,e te(&er't%re (t was found that <;D o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5 :6 t,e 1ig,ti)g+<;D o* t,e res&o)5e)ts 're s'tis*ie5+ ;;D 're (o5er'te16 s'tis*ie5+ ')5 .;D 're 5iss'tis*ie5 :6 t,e 1ig,t)i)g-

:< (t was found that <FD o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5 :6 t,eir s&'$i)g+;AD o* t,e res&o)5e)ts 're s'tis*ie5+ ;FD 're (o5er'te16 s'tis*ie5+ ')5 .0D 're 5iss'tis*ie5 :6 t,e s&'$i)g i) t,e $o(&')6 !egarding the seating arrangement <;D o* t,e res&o)5e)ts 're ,ig,16 s'tis*ie5 :6 t,eir se'ti)g 'rr')ge(e)t+<0D o* t,e res&o)5e)ts 're s'tis*ie5+ <0D 're (o5er'te16 s'tis*ie5+ ')5 AD 're 5iss'tis*ie5 :6 t,eir se'ti)g 'rr')ge(e)t i) t,e $o(&')6 $rom the chi G sAuare test it is obser1ed that there is no significant difference between category of workers and the trade policy. $rom the chi G sAuare test it re1eals that there is significant difference between the category of workers and their opinion about working condition. $rom the Ano1a table we get that the null hypothesis is accepted. Because there is no significant difference in the mean of the gi1en samples between rows and between columns. The weighted a1erage findings shows that $esti1al Allowance and Bonus is ranking first and second offered by the company. /!A and E&( is ranking third and fourth respecti1ely #n the other hand4 ro1ident $und is low. The correlation analysis shows that there is close positi1e correlation between age and relation with the superior.

@-; RECOMMENDATIONS $rom the study we can found that few employees are not fully satisfied with the welfare measures pro1ided by the company. The management should

:9 consider this and necessary arrangements should be made to pro1ide adeAuate facilities to impro1e the efficiency of the workers. @e can also understand from the findings that there are few employees not being satisfied with the medical facilities a1ailable in the organi?ation. The management should pay kind attention in this regard to impro1e the medical facilities. The management shall adopt appropriate communication system to ensure that all the future plans and company policies being reached to all the employees in the organi?ation. The management should take appropriate action to impro1e the transportation facilities as some of the employees are dissatisfied by the transportation facilities pro1ided by the organi?ation. The company can also establish a council constituting of members from all the departments to de1ice the welfare measures and to make the employees much more satisfied. 7ibrary facility should be pro1ided to the employees for impro1ing their knowledge. The company should pro1ide necessary lunch room and rest room facilities to all the employees since some employees are highly dissatisfied by the rest room facilities..

@-< CONCLUSION

:= The researcher is benefited with the study4 because the topic will help the management to get an effecti1e feedback from the employees about the employee welfare measures pre1ailing in the organi?ation. (t also pro1ides researcher an opportunity to e2pose with functions of the human resource department and able to well 1ersed with statutory and non statutory welfare measures adopted in the organisation. The study pro1ides 1arious suggestions to the management including 1arious welfare measures to enhance le1el of satisfaction of employees in the &TA!/EA7T/ A"D A77(ED ("&'!A"8E 8o.7TD4 . At the same time employees got opportunity to e2press their 1iew about 1arious components of the satisfaction le1el pre1ailing in &TA!/EA7T/ A"D A77(ED ("&'!A"8E 8o.7TD4 . (t is also e2pected that impro1ement will be made and appropriate actions will be taken based on the suggestions and opinions gi1en by the respondents and researcher.

::

APPEN DIX

?UESTIONNAIRE

:C A St%56 o) E(&1o6ee We1*'re Me's%res Bit, Re*ere)$e to St'r ,e'1t, A)5 A11ie5 I)s%r')$e Co-Lt5 1. "ame *. Age 6. &e2 B Male $emale ;. Marital &tatus <. Designation 9. &alary BBelow <+++ 1<+++ =. @ork E2perience :. /ow do you feel about the policy > administration of your 8ompany in welfare acti1itiesU /ighly satisfied /ighly dissatisfied 1+. Are you satisfied with the promotion facilities pro1ided by the companyU /ighly satisfied /ighly dissatisfied 11. %i1e your opinion about medical facility pro1ided by the companyU /ighly satisfied Dissatisfied &atisfied /ighly dissatisfied A1erage &atisfied A1erage Dissatisfied &atisfied A1erage Dissatisfied <+++-1++++ 1++++-1<+++ Abo1e

1*. &uggest your opinion about social securitiesU /ighly satisfied /ighly dissatisfied 16. Mark the le1el of satisfaction in transportation facilitiesU &atisfied A1erage Dissatisfied

C+ /ighly satisfied Dissatisfied &atisfied A1erage

/ighly dissatisfied

1;. &uggest your opinion of safety eAuipments pro1ided in the organi?ationU /ighly satisfied /ighly dissatisfied 1<. %i1e your opinion about rest room facilitiesU /ighly satisfied /ighly dissatisfied 19. &uggest your opinion about ad1ance paymentU /ighly satisfied /ighly dissatisfied 1=. %i1e your opinion about lea1e facilitiesU /ighly satisfied /ighly dissatisfied 1:. /ow do you rate your relation ship with your superiorsU /ighly satisfied /ighly dissatisfied 1C. Mark your satisfaction regarding welfare measures in the following table. &atisfied A1erage Dissatisfied &atisfied A1erage Dissatisfied &atisfied A1erage Dissatisfied &atisfied A1erage Dissatisfied &atisfied A1erage Dissatisfied

@elfare Measures /ighly satisfied Bonus &atisfied Moderately satisfied Dissatisfied

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$ /!A $esti1al Allowance TA E&( *+.Tick your satisfaction regarding the welfare measures in the following table @elfare Measures /ighly satisfied 0entillation Temperature &eating arrangement 7ighting &pace for working &atisfied Moderately satisfied Dissatisfied

BIBLIO RAPHY

1. /uman !esource Management (1*th Edition) by 8.B.Mamoria. *. /uman !esource Management (:th Edition ) by %ary Dessler. 6. /uman !esource Management ( 9th Edition) by Da1id. A . Decen?o > &tephen. .!obbins. ;.!esearch Methodology (<th Edition ) by 8.!. Fothari.

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<. !esearch Methodology ( <th Edition) by Donald . 7. McBurney.

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