Professional Documents
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User Manual
Table of Contents
The First Chapter: Introduction ------------------------------------------------------------------------------------------------ 2 The Second Chapter: Functions -------------------------------------------------------------------------------------------------3 The Third Chapter: Technic arameter -------------------------------------------------------------------------------------! The Fourth chapter: Installation --------------------------------------------------------------------------------------------------" #$% C Con&iguration ---------------------------------------------------------------------------------------------------------" #$2 Installation Steps----------------------------------------------------------------------------------------------------------------" #$3 Remo'e the de'ice sa&ely ---------------------------------------------------------------------------------------------------%% The Fi&th chapter: So&t(are )peration -----------------------------------------------------------------------------------------%2 !$% Startup System ----------------------------------------------------------------------------------------------------------------%2 !$2 Main Inter&ace ----------------------------------------------------------------------------------------------------------------%3 !$3 *ogin----------------------------------------------------------------------------------------------------------------------------%# !$# Recording Setting ------------------------------------------------------------------------------------------------------------%! !$! arameter Setting -------------------------------------------------------------------------------------------------------------%+ !$!$% Recording Item -------------------------------------------------------------------------------------------------------------%, !$!$2 -um.er Item ----------------------------------------------------------------------------------------------------------------23 !$!$3 ass(ord Item --------------------------------------------------------------------------------------------------------------2# !$!$# *anguage Item --------------------------------------------------------------------------------------------------------------2# !$!$! /0tension Item --------------------------------------------------------------------------------------------------------------2! !$!$" )ther Item -------------------------------------------------------------------------------------------------------------------2" !$" Recording 1uery -------------------------------------------------------------------------------------------------------------2+ !$+ Unans(ered Call -------------------------------------------------------------------------------------------------------------32 !$, *og Bro(se -------------------------------------------------------------------------------------------------------------------33 !$2 opup Setting------------------------------------------------------------------------------------------------------------------33 !$2$%Introduction o& popup system ---------------------------------------------------------------------------------------------33 !$2$2 Installation step -------------------------------------------------------------------------------------------------------------3# !$2$3 Setting /0ample ------------------------------------------------------------------------------------------------------------3" !$2$# 3escription o& Incoming Call in&ormation------------------------------------------------------------------------------32 The Si0th Chapter /0amples o& opup using:--------------------------------------------------------------------------------#%
hone Recording System is (idely used in commercial call6electric po(er dispatch6hotline call 6complain call6 &inancial and stoc4 6tra&&ic and transportation 6and so on$
2. Unans(ered Call
It can record the unans(ered call num.er i& your telephone line is applied &or caller id &unction$
4.3etect 3irection
It can auto detect the incoming call and outgoing call num.er direction $
,$ "all Management
7d'anced call management &unction-Can list 6print and statistical all incoming and outgoing call num.er $
#.*og )peration
The system has the integrity operation log6it can record all o& the system operation$
$%.Business Management
It can pop up the clientBs detail in&ormation o& incoming call i& you add the client in&ormation to your in&ormation .an4$$ It also can record your clientBs address6telephone num.er6 .usiness record and so on contents$This system .ecomes your .usiness helper$
$) A*"
Telephone Recording System can slo'e the pro.lem a.out .oth sides con'ersation sound no im.alance6li4e one side sound small6and the other side is too .ig$
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The Fourth chapter:System Installation In order to ma4e USB hone Recording System operate normally6 (e recommend C re8uirement according the &ollo(ing$
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C U Speed N ,<<MDG entium % USB inter&ace a.o'e$ Memory :!%2M Darddis4N%"<OMIn compression %:%63!hour;O6$ i& %:# 6 %#<hour;O$6!"<<hours;#<O6%2<<<hours;,<O$: 7udio
#$2$% Connecting the USB 'oicelogger system (ith the C6as pic sho(n$
ic %
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#$2$3 Insert the C3 into C6and install the system dri'er$ a$ 3.lclic4 USBP3ri'erPSetup$e0ein C3 to install the dri'er6as pic:
d$Clic4 Qne0tRS
#$2$# Install the system ser'er$ a.-pen the USB file in "./ and d0lclic! the file 1 Setup.e2e3/then according to the guide to
finish installation.
4.4 Remo5e the de5ice safely %$ 3.lclic4 Qdelete the hard(are sa&etyR6as .elo($ 2$ Clic4 Q stopR and remo'e the e8uipment$
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-otice: All of the a0o5e settings should 0e done on the +" turned off. ,t must 0e shut do6n
"M-S and the 7,'.-7S operating system po6er management in relation to "+U/ hard dis! and other options so that computer is al6ays running at full speed/ or it may cause une2pected errors.
ass(ord:admin$ 2$Can monitor all the channels$ 3$The recording direction is all recording #$The storage route o& recording &ile is:CUT0RecU$ !$The recording &ile compression ratio is :%:%$ "$The recording duration is 2#hours$ +$The startup (ay o& recording is ressure control$
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Introduction:
%2
%$9hen system start main inter&ace 6recording system is in (or4ing status$ 2$Monitor: System can monitor li'ely$ User d.lclic4 the icon to monitor the con'ersation$ )nly
can monitor one port at one time$
USB
Sound control
%$*ogin:7&ter input user name and pass(ord6can login$3i&&erent users ha'e di&&erent authoriCation$
3e&ault user name:admin6 ass(ord:admin *ogout:7&ter &inish operation6can logout$)ther user must login .e&ore enter into system$
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ic$2
User;call num.er:3.lclic4 to input user and call num.er o& the channel6it can .e inputed Chinese6/nglish and so on$MFig$2: Monitor: Can set to monitor or not $3e&ault all the ports can .e monitor$ Recording : Can set to record or not $3e&ault all the ports can .e monitor$ 2#-hour recording :I& (ant to record at di&&erent time section6set Q2#hours recordingto .e no$ Time section: --:--:--de&ault no set$ Time can .e di'ided into three paragraphs$For e0ample6some customer only (ant to record at ,:<<-%2:<< %#:<<-%,:<<$It can input Q<,:<<Rat QStart time%R6 Q%2:<<Rat Q/nd time%R6 Q%#:<<Rat QStart time2R6 Q%,:<<Rat Q/nd time2R$ Startup mode:There is >oltage Control6?ey Control6Sound Control6.ut de&ault >oltage ControlR$ >oltage control: Start-up the recording according to 'oltage o& phone line$That means hoo4ing o&& to record6hoo4ing on to stop recording $The mode is mostly used at analog line$
?ey control: Start-up or stop recording according to 4ey o& userBs phone$ 7&ter you setting (ith Q4ey controlRmode$It (ill start to record (hen you clic4Kand stop recording (hen you clic4Lin your con'ersation$But i& not clic4 any 4ey6it (ill not record$ 7s pic %< .elo($
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To ensure space &or each dis4 is not &ully occupied6 it can set the reser'ed space according to the customerBs need$9hen the system memory (ill .e &ulled6it (ill auto delete the &oremost &ile %<<MB6so that to ensure the system can sa'e &ile at any time$ For e0ample pic%#6 the recording &ile is sa'ed in catalogC:UT0RecU R$9hen the memory o& dis4 C less than !<<MB6the system (ill delete %<<M &oremost &ile $
Can set # directory at most6(hich is di&&erent memory at di&&erent dis4$3onBt 4eep the directory in C dis46and protect the system &rom 'irus$$ Sec &or .eginning to record :9hen hoo4ing @o&& or hoo4ing-on duration6or delay time o& Sound Control only reach a certain time set .y system6system (ill record$7s pic%!6it (ill .egin to record (hen your con'ersation reach !secV
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7uto &iltrate seconds .y using sound control:7&ter you open this &unction6the recording &ile (ill .e sa'ed (hen the con'ersation time more than the end time o& sound control$For e0ample : pic$%!: The &iltration seconds o& sound control is %< sec$6.ut the recording &ile can .e sa'ed (hen the con'ersation time more than %<sec$a&ter you using the sound control$ The e0ample o& QSound controlR:The channel <% must use sound control to record$The condition is : % It (ill start recording (hen the 'oice reaches 2<d. and ! sec$ 2 It canBt recording i& the con'ersation less than %< sec$ 3It (ill stop recording i& the sound less than 2<d. and 3sec$
-peration steps:
%$ )pen QRecording settingR and change channel <% recording startup mode to QSound ControlR6and adWust the sound sensiti'ity is Q2<R$7&ter your setting 6please e0it and restart the system6so that the system can 'alidate modi&ications$7s pic%":
%+
ic$%"
2$)pen : Q arameter SettingR pic$%+: Q Recording ItemR QStart recording secondsR and set Q!R$ M7s
%,
ic$%+ 3$)pen Q arameter settingR N QRecording ItemR N QThe end seconds o& sound controlR and set
Q%<R6and the recording &ile canBt .e sa'ed i& con'ersation less than %< sec$ ic$%,
ic$%,
#$)pen Q arameter settingR6and set Qthe end seconds o& sound controlR is Q3R$ It (ill stop recording i& the sound less than 2<d. and 3 sec$ MFig$ %2:
%2
ic$%2 FT auto .ac4up: 7&ter open FT setting6it can .ac4up the recording &ile to the C .y internet;*an$
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For e0ample: The Ban4 o& China in the Call ser'ice num.er X2!!""X6 in order to a'oid lea4age o& personal data and do not (ish to .e recorded6It can clic4 Q7ddR.utton in the num.er list and input Q2!!""R$7&ter you &inish setting and clic4 Qsa'eR6the num.er Q2!!""R (ill not .e recorded $ ic$2%: ).).4 +ass6ord option
2%
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+ic.24 ).).) 92tension -ption : )pen I inter&ace: lease mar4 Q*aunch I R and use the ) U &unction$ /0tension num.er:7d'ise to use 7ra.ic numerals or /nglish numerals$ User: /0tension user name$ I address o& /0tension C:Input the I address o& /0tension C$ 3epartment:Input the department o& /0tension$ Channels:Stands &or popup channel$I& you input Q<%6<2R6it (ill pop-up the e0tension correlation in&ormation o& channel <% and channel <2$ lease use 6 to .loc4 o&& i& it has more channels in 3BC case states$7s picture2#:
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Introduction: )nly a&ter clic4ing recording record6can play 6ma4e interpretation6.ac4-up and delete the &ile and so on$I& mar4 (ith QLR6it means the record has &inished$
lay the recording automatically and continuously:The system play the recording &ile &rom .lue ro( to the last ro($
lay recording :The system plays recording .y recording card de&ault6please connect the audio .o0 to the recording card S ?6and dou.le clic4 the recording &ile as you (ant to listen6 then clic4 QplayR.utton to play the recording $ Time &ormat:*engthRmeans play recording time6it can .e displayed at counting screenV scaleRmeans play recording time6it can .e displayed at counting screen$ 3elete present li.rary: 3elete all record at present li.rary$M*i.rary (ithout any tic4 is 'ery important$: 3elete the selected &ile: 3elete the selected recording &ile$ /0port /0cel: /0port the data to the /0cel$ Re&ur.ish record: Re&ur.ish the recording $ )pen month li.rary:)pen the history &ile o& month li.rary$ Importance:It means QImportantR and canBt to delete i& the record is tic4ed $But i& (ant to delete6please clic4 cancel6then delete$ Synthesis 1uery:)pen the 8uery o& (indo(s$pic2+$
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USB Telephone Recording System User Manual File siCe selected:Select the recording &ile6(hich unit is ?B$I& the &ile is deleted or remo'ed6 the &ile is displayed doesnBt e0ist$ For e0ample: Recording &ile interpretation: <%-B-2<+!!2"2<"""%-%<<%-2<<+<!%<%3332+$(a' <% stands &or channel num.er6B stands &or dialing-out67 stands &or dial-in6 2<+!!2"2<"""% stands &or dial-out or dial-in 6 %<<% stands &or e0tension62<<+<!%<%3332+ stands &or %3:33:2+ on %< th May62<<+$
ic$2+
/0amples o& 8uery:
a$I& you (ant to 8uery the num.er """%6you can input E"""%Ein the Qdial a num.erRcote 6and
clic4 Qdisplay the result o& in8uiryR6then all the recording record o& num.er Q"""%R (ill .e &iltrated$ .$ I& the -)$! is Q<R 6 direction is Qdialing-in and the con'ersation time is Q)ct,th62<<#R6you can 8uery as pic: Input ZZZZ<at Q3ialing a num.erR6and 4eep .lan4 o& option )ut -going call6Setting
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USB Telephone Recording System User Manual 2<<#-%<-<, <<:<<:<<at QStart timeR6 2<<#-%<-<, !2:!2:!2at Q/nd timeR$
ic$2, 3$ For e0ample:TheRemar4R in&ormation is QIncoming call o& Mr Chang6and he tal4ed a.out
the e0ploitation mar4et pro.lem last time$R6I& you (ant to 8uery the record6you can input QE e0ploitation mar4etR at QRemar4R6and clic4 Q3isplay the result o& in8uiryR6then you can 8uery the record o& you need$ Statistic %$Statistic all of the channels: Recording In8uiry N rint and collect6and it can statistic all o& the channels$ 2$Collect the designation channel:I& you need statistical the recording &ile o& each channel6you can do the step6 Msuch as channel <2:V Clic4Recording In8uiryR N QSynthesis In8uiryR Ninput Q<2R in the QchannelsR and set the 8uery condition6such as time is Q3ialling-- in Ror Q3ialling @outR6then clic4 Qdisplay the in8uiry resultR6MFig$22:6in8uiry result MFig$3<:6)nly collect the data o& channels<2$
2+
ic$22
ic$3<
). Unans(ered Call
2,
ic$33
It (ill display the unans(ered call num.er here $Clic4 Qdelete allR it (ill delete all the unans(ered call record$
22
ic$32
Record all daily operations6 it can clic4 the log data.ase to chec4 the months log as you need$
).# opup Client In&ormation -otice: The telephone line must .e applied &or Caller I3 MFS?;3TMF: 6i& need to use the &eature a.out opup$ ).#.$ .escription of +-+U+ system feature Incoming call num.er display real time Client in&ormation M-ame6history and so on: display real time Incoming call in&ormation research and client data 8uery Client in&ormation modi&ication and upgrade Blac4list telephone num.er reminder Incoming call in&ormation sent out .y speci&ied agent Supports more user using the ) U on *7 )&&er the incoming call data inter&ace to other CRM so&t(are real time$ It (ill popup the client in&ormation (hen has incoming call$ !$2$2 +opup setting mode:
).#.2.$ Insert the C3 6in case o& O is the dri'er6and running O:U ) U USetup$e0e then &inish the installation .y guide$
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USB Telephone Recording System User Manual !$2$2$2 7&ter &inish the installation6it (ill .uild up ) U SYST/Mon the des4top6it can d.lclic4 to run the popup system$
ic$ ).#.2.4;$ ).#.2.4 Running recording systemN arameter settingN/0tension )ption N *aunch I
M:6Rand add the I address on the /0t$ C$ -otice: I address can search in Qnet(or4 nei.orhoodR *ocal connectionR6as pic !$2$2$3-%$ I& the computer auto get I address 6it can add the de&ault I address: %2+$<$<$%6as pic 33 .elo($
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ic$33
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I3:It can see the detail Caller Id in the menu M7s pic 3,:$
In&ormation:It can send the detail contents to the appointed e0t 6 department or all I 6so that can .ac4up the clientBs data$
33
ic$32
Fig$326 I& you (ant to send some in&ormation to the e0tension <<%6it can input the content at QIn&ormation input sectionR$Then input <<% at QIn&ormation (ill .e sent toR and clic4 QsendR6then you (ill &inish the in&ormation$ 7llstands &or sending in&ormation to all o& the e0tension$
Client data: 3isplay all the client data6it can add 6delete or edit the client data$$ Running *og: Bro(se the running log in&ormation o& A ) U R$ Settings: 7&ter setting the menu Q popup client in&ormationR6it (ill popup the in&ormation o& setting$ Inter&ace language has /nglish6Chinese simpli&ied character6 Traditional and so on$ 3e&ault:7UT)6it (ill set the language .y the 9I-3)9S system de&ault $ /0it: Clic4 theXe0it systemX .utton$in lo(er right corner o& the system$
2$ I& get the ne( incoming call num.er6it can d.lclic4 to add the num.er into client data
data.ase$
For e0ample:I& (ant to add the ne( telephone num.er o& e0istented into client in&ormation data.ase 6and it can input the client in&ormation &eature &ield to do some &uCCy en8uiry$7&ter Qcon&irmR6it can 8uery the client in&ormation$ 3.lclic4 it can display the client detail in&ormation and add the ne( num.er into menu Qtelephone num.erR6and clic4 Qmodi&yR$ 7s pic #%6it add the num.er <<<<%23 in QChang gongR o& client in&ormation data.ase$ The detail step as .elo(:
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pic #% %$ 3.lclic4 the ne( red record6&or e0ample <<<<%23 and it (ill display the (indo(s
Qselect data.aseR$ 2$ Then select Qadd into client in&ormation data.aseR$7s pic ##$
3$Input the client detail in&ormation6&or e0ample: QGhanggongR6clic4 Acon&irmR and &ind the
record o& him$
#$ 3.lclic4 the record o& QGhanggongR6the num.er <<<<%23(ill add into the record6then
clic4 Qmodi&yR6as pic #3$
ic$#2
pic#3
3!
It (ill popup the .lac4 alarm (indo(s i& incoming the .lac4list num.er$
"$% I& 3 computer need to use poup6and the client in&ormation need to share$ -otice: I& (ant to use the &eature6all the computers need in the same *7- and can 'isit (ell$ For e0ample: )ne company ha'e three computers need to use popup 6There are C 76 C B6 C C$ The C 7 Ip address: %22$%",$%$2 B I address : %22$%",$%$3 C I address: %22$%",$%$#6in case o& the C 7 is installed the recording card6it can do the steps as .elo(: "$%$% ut the recording system C3 into C 76and open the &older o& ) U 6then d.lclic4 Qsetup$e0eR to &inish the installation$ "$%2 Then share completely the ) U installation catalog on C 76the installation catalog de&ault C:U rogram FilesU ) U SYST/M6Me0amples o& = : as pic .elo($
3"
"$%3 The B step as .elo(: "$%$3$% ut the recording system C3 on C B6 and open the &older Q ) U R6d.lclic4 the &ile Qsetup$e0eR to &inish the installation$ "$%$3$2 Clic4 Qnet(or4 nei.orhoodR on the right6 then clic4 Qsearch computerR6as pic "$%$3-%$ Searching the I address %22$%",$%$2 on C 76 then &ind out and open the catalog Qpopup systemR$ Select the Qpopup $e0eR and clic4 the command Q.uild up the shortcut modeR6 then it (ill .uild up the shortcut mode o& opup $e0e 6and it can send to the des4top on C$
ic$"$%$3-%
3+
ic "$%$3-2
ic$"$%$3-3 "$%$3$3 Then d.lclic4 to open the Q opup$e0eR on the des4top6as pic "$%$3-#$
ic$"$%$3-# "$%$3$# opup on computer C6re&er to "$%$3$ "$%$#$)penning the USBT in computer 7 des4top- Q arameter settingR Q/0t$ optionR6then add the 3 I address$7s pic "$%$#-% .elo($
3,
ic$"$%$#-% "$2 I& 3 C need to popup in company6 and (hich C it is stand alone data.ase 6then it not need to share the client in&ormation $ -otice: I& (ant to use the &eature6all the computers need in the same *7- and can 'isit (ell$
For e0ample: )ne company ha'e three computers need to use popup 6There are C 76 C B6 C C$ The C 7 Ip address: %22$%",$%$2 B I address : %22$%",$%$3 C I address: %22$%",$%$#6in case o& the C 7 is installed the recording card6it can do the steps as .elo(:
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"$2$% Then do the operation on C 76 open the Recording System Ser'er -R arameter settingR----R/0t$ optionR ---- Q*aunch I M6then add 3 I address as the pic$ "$2$2 Installing the ) U client in&ormation system on computer B6and C$ "$2$3 Then running the popup system on computer B and C$ "$3 opup .y appointed channels$ For e0ample6I& (ant to popup on computer %22$%",$%$2 (hen channels <% incoming call 6and popup on computer %22$%",$%$3(hen channels <2 incoming call6then it can set as .elo($$ Setting as the pic6it (ill popup on C %22$%",$%$2$ and also popup on C %22$%",$%$3 (hen channels <2 incoming call$ But there is no limit on C %22$%",$%$#6and it can popup at any channels$
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