TrinityPiggyBankITInfrastructureProposal

OrganizationStructure: CEO/President RegionalManager BankStorefronts(5): 4tellers 4financiers 1BranchManager RegionalOffice: 1RegionalOfficeManager 2OfficeAssistants 23HumanResourcesDepartment 35MarketingDepartment 35ITDepartment 23LegalDepartment ServicesNeeded: ATM DatabaseAccess

ITServicesNeededforALLDepartments: Emailsystem(SOGo),productivitysoftware(word,excel,etcprobablyLibreOffice), internetconnectivity,accesstodepartmentspecificinformationoninternalservers(via WANbetweensitesandseparatedbyVLANs),telephone(VOIP),timelyresponsetoIT problemsthatarise(EccentricGeckos) ITServicesNeededforLegalDepartment: RecordsManagementSystem,MatterManagementSystems ITServicesNeededforTechnologyDepartment: TroubleTicketingSystemtodocumentandtrackproblemsthatarise(OpenTicketRequest Systemopensource),Servers(for:internaldatastorage,email,DNS,DHCP,Active Directory,securityupdates,backup),offsitebackupsolutionforallbranches,network monitoring(Nagios&Observium) ITServicesNeededforFinanceDepartment:
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EbillingSystem http://www.readyratios.com/reference/software/ ITServicesforHumanResourcesDepartment: HRMDirectHRMincludesafulltoolsetthathelpsuserseasilypostjobs,screenapplicants andlater,onboardnewhires.Whenitcomestoattractingthebesttalent,HRMDirect includesfeaturesforadvancedcorporatesiteintegration,aswellascareersite capabilitiesonmobiledevices,socialmedia,andmore.Therearealsotoolsforsocial networkintegration,referralmanagementandanemployeecareersite. ITServicesforBankBranches: Faxservicesforvariousdepartments,securitycamerasonaseparatenetwork ITNeedsforBankMembers:Onlinebanking,ATMs,MobileApplication, ServertohostTrinityswebsiteandinterfacewithpaymentsolutions: Notaserverbutserversolutionforfinances:http://www.fisglobal.com/products Containsservicesforebanking,corebanking,epaymentetc

Workstations: WorkstationswillallhaveWindows7SP1installedServerswillhaveWindows2012R2 Specializedsoftwareneedsaredependentoneachdepartmentbutsomesoftwarethat canberolledoutonallmachines.Thesecommontoolsthateachmachinewouldneed includesanOfficesuite(includesWordProcessor,SpreadsheetApplication,Calendar Application,PresentationApplicationandEmailClient)andathirdpartywebbrowser (MozillaFirefox),antivirussoftwareand BankStorefronts(9): 4tellers 4financiers 1BranchManager RegionalOffice: 1RegionalOfficeManager 2OfficeAssistants 23HumanResourcesDepartment 35MarketingDepartment
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35ITDepartment 23LegalDepartment BankStorefronts: Needs: Needsinternetconnectiontoregionalofficeinordertoperformtaskssuchas checkingstatements,addition,subtractionofmoney,abilitytofunctionallyaddinterestto debtsandsavings. Tellersneedcomputerstogetinformationabout Financierswouldofferservicestocheckandqualifythroughtheregionalbankin ordertogetaloanoffinance. BranchManagerwouldneedadministrativeprivilegesoverstorefrontinorderto correctmistakes,pushnotifications,makechanges/updatestothebank ATMswouldbeneededonetwoperstorefront? RegionalOffices: Services: Foreachdepartment(IT,Legal,Marketing,HR)aVPNwouldbesetuptokeep informationforthatdepartmentseparatefromotherstoavoidmiscommunication.AVPN toincludeRegionalofficemanagersandtheirassistant. Wouldneedtoofferservicesthatstorefrontsprovide.

Workstations,serversandservices Workstations TrinityPiggyBankwillbecontractingwithDellforallinonecomputers.Thesetypes ofcomputerswillmakeforeasiersettingupandtakingforrepairaswellasacleaner lookingdesk.Laptopswillnotbeprovidedforstaff,duetothesensitivenatureofbanking data.TheDellInspiron2020isacomputerthatwillfittheneedsofthiscompany,itcomes inafewflavorsandwillallowforindividualizingworkstationsbasedonuser. Theregionalofficewillneedatotalof24workstations.TheSeniorOfficerstaffwill receiveDellInspironwithouttouchcapabilities.Thereasoningforthisispsychological.The Officersdidworkhardtogettowheretheyare,sododeservesomeperks.Thiswillmake themfeelbetterabouttheircomputerwhichwillprovideforapsychologicallypleasingwork environment.ThetotalamountofInspiron2020touchsensitivecomputersneededare8. Thereasoningforbuyingtwoextrastationsissothatifanyproblemsmightarise,wewill beabletoswitchauserscomputeroutwitheaseandworkflowwillnotbedisrupted.The needednumberofInspironwithnontouchcapabilitiesare17.Thesamereasoningapplies forbuyingtwoextranontouchsensitiveInspirons,quickreplacementwithminimalworkflow disruption. Brancheswillhavetheirownneedsaswell.Therearecurrentlythreebranchesso theworkstationstobementionedneedtobereplicatedforeachbranch.Theywillbe providedwith6Inspiron2020swithnontouchcapabilities.Itwillallowforthreeteller
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stationsandthreefinancestations.ThebranchmanagerwillbeissuedanInspiron2020 withtouchcapabilities.Thereasoningforthis,isthesameastheregionaloffice.The managershouldberecognizedforhisworkandhavingthistypeofworkstationwilldisplay rankwheneverhehasameeting.Therewillneedtobeoneextratouchandnontouch Inspironforeachbranch.ThesewillbeheldbytheITdepartmentuntil/iftheyareneeded. Services: ServiceMonitoring: TheITdepartmentwilluseNagioscombinedwithObserviumtomonitorthenetwork. Observiumhasabettergraphicalinterfacetoclearlypresentinformationgatheredby Nagios.WiththesetoolstheITdepartmentcaneasilygraphtrackingdatawithRRDTool, collectinformationregardingthestatusofciscoswitchesthroughCiscoDiscoveryProtocol (CDP)packetcaptureandalsoVLANtracking.TheITdepartmentcanalsomonitorthe loadonthenetwork,theloadontheserverthroughSNMP Fortroubletickettracking,theywilluseOpenTicketRequestSystemtodocument anytroublecallsthatarereceived.Withproperdocumentation,futureissuescanpotentially beresolvedfaster.Or,ifajuniorITstaffmemberneedstoescalatethecalltoaseniorIT staffmember,thenitwillsavetimetryingtoconveytheissueathand. Forourbankserviceswewillchosetooutsourceusingacompanycalled:CapGemini (www.capgemini.com).Thiscompanyoffersacompletepackageforbankingandincludes servicessuchas: MobilityServices CardsandPayments CapitalMarketsandWealthManagement CoreBankingOfferingsforSustainableFuture LeasingandAssetFinance LeadingandMortgages WholesaleBanking

MobilityServices: Takingintheinnovationsofwebsitesdesignedforphones,CapGeminiimplements thisideaintoareality.Stayingontopofhowandwherepeoplearemobileinorderto connecttotheirspecificneedswhetheritbecheckinganaccountortryingtotransfer money.Ideallythiscompanytailorstotheirclientswithservices: Mobilecustomeraccountservicing,investmentportfoliomanagement,transactions, customerservice,mobilemarketing,etc. Mobileworkforcesalesandmarketing,collaborationandproductivityapplications,Bring YourOwnDevice(BYOD)support,etc. CardsandPayments: Cardsaretheworldsprimarypaymentinstrument,presentingnewchallengestothe
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paymentmarket.Cardholdersdemandprivacy,convenienceandtransactionspeed,so merchants,cardsacquirersandcardsissuersneedtoadapttonewtechnologies. InnovationssuchasEMVchipsandpinswillimprovecardandtransactiondatasecurity. Wehelpcompaniesefficientlyandcosteffectivelyadoptthesenewtechnologies, resolvethemostcommonpaymentissues,andensurecompliancetolocalandglobal requirementssuchasSingleEuroPaymentsArea(SEPA). (http://www.capgemini.com/cards) CapitalMarketsandWealthManagement: Youneedspeedandaccuracyinarealtimeenvironmenttooutpaceyour competitors.Wehelpyoucosteffectivelystreamlineyouroperations,improveagilityand driveinnovation.Ourexpertisecoverstradelifecycle,riskmanagement,primebrokerage, assetadministrationandwealthmanagement.(http://www.capgemini.com/capitalmarkets) Theseproblemsaremetwithsolutionssuchas: AssetAdministration Trading&OrderManagement WealthManagement

CoreBankingOfferingsforSustainableFuture: Thisserviceofferstheabilityforthebanktomakeamodeltoprovideaviewonhow thebankshouldplanforthefutureutilizingallitsassetsandcapabilitiestoreachits objectives.Aswellasnewideasandmethodologiesthatareabletomanagedata migrationforitsclientstoprovidebetterqualityofdataandacosteffectivewaytomanage datamigration. LeasingandAssetFinance: Ourindependentadvisoryserviceshelpclientsmaketherightchoices.Capgeminiwill workwithyouto: Capitalizeonyourleadingpractices Incorporatebusinessperformancemanagementintoyouroperatingmodel Selectandimplementanewassetfinancesystem

(http://www.capgemini.com/resources/businesstechnologyperformanceindex2012) LendingandMortgages: OffersservicesthathelpwithMortgageandLoans,PrimeandSubPrimemarketsinwhich thattheyofferloanapplicationmanagement,loancreation,mortgageservicesplatforms, collectionsandrecovery.Inadditiontheyhelpwithlendersandoffer: CostManagement:controlscostsrelatedtoproductionsupport,testing,product enhancementandmaintenance,releasemanagementandoutsourcing

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 PortfolioManagement:supportscrosssellinitiatives,customersegmentationand retention,accountmanagementandregulatorysolutionssuchasescrowtaxadministration BusinessProcessReengineering&BusinessProcessManagement:redesigns yourbusinessprocessestoimproveproductivitywithloanworkflowautomation,digital assetandcontentmanagement,andlendingbusinessprocessautomation BusinessIntelligence:usesdatabasemodelinganddesign,datawarehouse migrationanddatacleansingandanalyticstosupportcrosssellinitiatives,customer segmentationandretention,andaccountmanagementbyprovidingtherightdatawhen youneedit RiskManagement&Compliance:controlsdelinquencywithriskmanagement solutionsrelatedtodefaultmanagement,bankruptcyandforeclosure,aswellassystemsto ensurecompliancewithspecificlegislation(e.g.,SarbanesOxley,thePATRIOTAct) SystemsConsolidation:usesscalable,costeffectivesolutionstoacceleratethe benefitsofconsolidation Securitization:seamlesslybundlesloansforsecondarymarketsaleandcreates assetpools (http://www.capgemini.com/banking/lendingandmortgages)

Thisserviceswillneedtobemachineindependent,meaningthatifacomputerwas tofail,theservicesprovidedonthatsystemcouldquicklybeswitchedover.Forexample, usingvirtualIPsontopofarealIPaddressallowsMachineAtotieitsvirtualIPtothe service,thenifMachineAweretocrash,MachineBcouldbebroughtinandMachineAs virtualIPcanbeassignedtoMachineB. Servers: OneDellPowerEdgeR520fortheregionaloffice,andthreePowerEdgeR320'sfor thebranchsites.EachserverwillhaveredundantpowersupplieswithUPSs.Theservers willhaveRaid10,withtheR520havingSSDsandthebranchsiteswith15kdrives.There willbeanoffsiteandonsitebackupsolution,forpreservationofbankandcustomerdata. EachsitewillalsohaveredundantconnectionswithdifferentISPstoensureuptime.The regionalofficewillberunningWindowsServer2012R2andistherootdomainofthe forest,withreplicationwiththebranchsites.ItwillalsorunDNS,DHCP,aWebServerand SystemCenter2012topushupdatesthroughouttheforest.SOGowillprovideemail service. ThebranchsiteswillhostDHCPrelayagents,onebranchsitewillalsobeableto temporarilyfulfilltherolesoftheregionaloffice(albeitslower),incaseofmassivefailureor naturaldisaster. Forautomationandadministrationpurposes,alertswillbesetviamonitoringwith NagiosandObservatum.Foradministrativetrackingoftroubletickets,OpenTicket
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RequestSystemwillbeusedbytheITdepartment.MicrosoftDeploymentToolkit(MDT) alongwithWindowsAutomatedInstallationKit(WAIK)canassistinautomationofinstalling Windows7onworkstations,whileMDTalongwithAssessmentandDeploymentKit(ADK) canassistininstallingWindowsServer2012.