Technical Bulletin

BMC PATROL for WebSphere Application Servers

Version 2.20.00.01 December 29, 2011 Tracking ID QM001720807 and support for WebSphere Application Server version 8.0

BMC Software is announcing that WebSphere Application Server version 8.0 has been tested and is now supported by version 2.20.00.01 of the BMC PATROL for WebSphere Application Servers solution. If you have any questions about the problem or the workaround, contact BMC Customer Support at 800 537 1813 (United States or Canada) or call your local support center.

New platform support

Version 2.20.00.01 of BMC PATROL for WebSphere Application Servers supports the following platforms:
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Red Hat Enterprise Linux server version 6.1 (x86 and x64) IBM AIX 7.1

Closed issues
The following issues have been closed in this release. If a tracking ID has been assigned, it is provided. Table 1
Tracking ID QM001691441 QM001733292

Closed Issues
Description ServletRequestrate and all parameters under SUMMARY application class were not available for Websphere application server 7.0 The Java router did not always reconnect to Deployment manager and certain AppServers

*225989* *225989*
*225989*

Downloading the patch from the EPD website

Downloading the patch from the EPD website

This section provides the information that you need to download the patch from the BMC Electronic Product Distribution (EPD) website.

NOTE
This method requires a one-time installation of the AkamiNetSession Client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum is used to verify file integrity automatically.

To download the patch from the EPD website 1 Create a directory in which to place the downloaded files. NOTE
On Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image should not be in a directory deeper than two levels into the directory structure.

2 Go to https://webapps.bmc.com/signon/content/logon.jsp. 3 Enter your user ID and password, and click Submit. 4 Click Download Product. 5 On the Export Compliance and Access Terms page, provide the required
information, agree to the terms of the agreements, and click Continue.

6 If you are accessing this site for the first time, create an EPD profile; otherwise, skip
to step 7:

A Under Localized Languages, select the language for the patch release. B Under Install Platforms, select the platforms to download for the patch. C Click Save Profile. 7 Verify that the correct profile is displayed for your download purpose, and select
the Product Patches tab.

Technical Bulletin

December 29, 2011

Installing the patch

8 Locate the product patch: A Locate the product name and expand its entries to show the available version
numbers.

B Expand the version number to show the available patches. C Select the check boxes next to the patches and documents to download. 9 To download the selected items, click Download (FTP) or Download Manager:
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Download (FTP) places the selected items in an FTP directory, and the

credentials and FTP instructions are sent to you in an e-mail message.

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Download Manager enables you to download multiple files consecutively, and to

resume an interrupted download if the connection drops.

Installing the patch

NOTE
This patch can be installed as a new installation or on top of an existing installation. In both cases use the PATROL common installer.

Use the PATROL Common Installer to install patch pmw_ALL_2200001.zip, as described in the following section.

Before you begin

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Ensure you have the most recent version of the PATROL Common Installer, which can be downloaded through an anonymous connection to ftp://ftp.bmc.com from the directory /pub/patrol/patches.

NOTE
The customizations that have been made to updated.km files will need to be re-applied manually via the PATROL Console after installing the patch.

To install the patch 1 Stop the Agent and Console. 2 Open pmw_ALL_2200001.zip (Windows) or open pmw_ALL_2200001 .tar using the
tar xvf command (UNIX).

BMC PATROL for WebSphere Application Servers version 2.20.00.01

Where to view the latest product information

3 Run (Windows) or open (UNIX) the Common Installer. 4 Run setup.exe or ./setup.sh from the created bmc_products directory. 5 Follow the instructions provided on the Installation windows. 6 Restart the PATROL Agent and Console. 7 Reload the PMW.kml file. 8 If applicable, re-apply the customizations that you performed on the .km files.

Where to view the latest product information

The latest product information is available on the Customer Support website at http://www.bmc.com/support.

TIP
If you do not already have a user name and password that allow you to fully access the Customer Support site, you can register for a user name and password on the site.

From the Customer Support site, you can perform several tasks, including
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viewing the latest product documentation (manuals, release notes, flashes, technical bulletins, online Help, and parameter information) subscribing to proactive alerts to receive e-mail messages that inform you of new release notes, flashes, and technical bulletins for your products searching for existing product resolutions and frequently asked questions (FAQs)

How to obtain printed documents

In addition to printing documents from the media that you received or downloaded when you obtained the product, you can obtain printed documents in the following ways:
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Download and print the document from the Customer Support website at http://www.bmc.com/support. Order the document from the Customer Support website at http://www.bmc.com/support.

Technical Bulletin

December 29, 2011

How to obtain printed documents

Contact your sales representative.

Copyright 2011 BMC Software, Inc. BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. Linux is the registered trademark of Linus Torvalds. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. UNIX is the registered trademark of The Open Group in the US and other countries. The information included in this documentation is the proprietary and confidential information of BMC Software, Inc., its affiliates, or licensors. Your use of this information is subject to the terms and conditions of the applicable End User License agreement for the product and to the proprietary and restricted rights notices included in the product documentation.

BMC SOFTWARE INC 2101 CITYWEST BLVD, HOUSTON TX 77042-2827, USA 713 918 8800 Customer Support: 800 537 1813 (United States and Canada) or contact your local support center

BMC PATROL for WebSphere Application Servers version 2.20.00.01