Professional Documents
Culture Documents
Jim Kouzes
"Everything you need to be a successful leader you already have: your intelligence to see an issue and a way to fix it, your heart to stay motivated, and your courage not to give up."
Melissa Poe Hood, Women of Distinction honoree
James M. Kouzes & Barry Z. Posner. All Rights reserved.
maybe someone like myself does have the possibility of being a leader.
D. R. email to Jim Kouzes, May 21, 2010
James M. Kouzes & Barry Z. Posner. All Rights reserved.
Objectives
1. Explain the impact of demographics on workplace engagement. 2. Explain the impact leader behavior has on engagement and performance. 3. Discuss The Five Practices of Exemplary Leadership and their impact on engagement. 4. Define the quality that forms the foundation of all leadership. 5. Discuss what it takes to become the best.
James M. Kouzes & Barry Z. Posner. All Rights reserved.
(Engagement is) a heightened emotional connection that the employee feels for his/her organization, that, in turn, influences him/her to apply additional discretionary effort to his/her work.
The Conference Board Employee Engagement in a VUCA World, 2011
James M. Kouzes & Barry Z. Posner. All Rights reserved.
Engagement involves investing the hands, head, and heart in active, full work performance.
Bruce Rich, Jeffrey LePine, Eean Crawford Academy of Management Journal
James M. Kouzes & Barry Z. Posner. All Rights reserved.
What Explains Why Constituents are Engaged? 1. Who they are? or 2. How their leader behaves?
James M. Kouzes & Barry Z. Posner. All Rights reserved.
6. Position
7. Function 8. Industry
3. Country
4. Education 5. Tenure
James M. Kouzes & Barry Z. Posner. All Rights reserved.
9. Size of orgn
0.2%
27.7%
30 25 20 15 10 5
2.3 0.2 0.2 0.2 0.3
29.6
Demographics
James M. Kouzes & Barry Z. Posner. All Rights reserved.
Leadership
Moderate PWA
High PWA
Despite peoples differences, their workplace engagement is a result of how their leaders behave!
James M. Kouzes & Barry Z. Posner. All Rights reserved.
The more frequently leaders demonstrate each of The Five Practices of Exemplary Leadership the more engaged people are in their workplaces.
James M. Kouzes & Barry Z. Posner. All Rights reserved.
841%
-49%
204%
76%
The question is not, "Will I make a difference? The question is, "What difference will I make?"
James M. Kouzes & Barry Z. Posner. All Rights reserved.
Tell us about a time when you were at your personal best as a leader.
James M. Kouzes & Barry Z. Posner. All Rights reserved.
Clarify values by finding your voice and affirming shared values. Set the example by aligning actions with shared values.
In order to become a leaderits important that I first define my values and my principles.
Employee Commitment
HIGH
LOW
4.87
4.90
LOW
1 4
2 3
6.26
6.12
HIGH
Leaders
Constituents
What is credibility behaviorally? How do you know it when you see it?
James M. Kouzes & Barry Z. Posner. All Rights reserved.
DWYSYWD
James M. Kouzes & Barry Z. Posner. All Rights reserved.
(Organizations) where employees strongly believed their managers followed through on promises and demonstrated the values they preached were substantially more profitable than those whose managers scored average or lower.
Tony Simons, Cornell University, The Integrity Dividend
James M. Kouzes & Barry Z. Posner. All Rights reserved.
Envision the future by imagining exciting and ennobling possibilities. Enlist others in a common vision by appealing to shared aspirations.
James M. Kouzes & Barry Z. Posner. All Rights reserved.
Forward Looking
In Leaders In Colleagues
71%
27%
Leadership is more than influence. It is about reminding people of what it is we are trying to build and why it matters. It is about painting a picture of a better future.
Michael Hyatt, CEO, Thomas Nelson
James M. Kouzes & Barry Z. Posner. All Rights reserved.
Imagine your own career ten years out, and dream of a position that serves you wellCreate your own position. Create our future.
Nancy Sullivan, vice president of Disability Benefits, Trustmark Companies
Constituents
Leaders
Search for opportunities by seizing the initiative and by looking outward for innovative ways to improve. Experiment and take risks by constantly generating small wins and learning from experience.
James M. Kouzes & Barry Z. Posner. All Rights reserved.
If you have not endured the most difficult, you cannot become the most successful.
The similarity that most stuck outwas how each person had to overcome uncertainty and fear in order to achieve his or her best.
Katherine Winkel, Seattle Genetics
James M. Kouzes & Barry Z. Posner. All Rights reserved.
Everyone can make a difference if she or he dares to step out to seize the opportunity and take the initiative.
Sam Liu, Manager, Shuttle Truck Operations, Hong Kong
James M. Kouzes & Barry Z. Posner. All Rights reserved.
Constituents
Leaders
Foster collaboration by building trust and facilitating relationships. Strengthen others by increasing selfdetermination and developing competence.
James M. Kouzes & Barry Z. Posner. All Rights reserved.
..its all about fostering collaboration and building spirited teams actively involving others, creating an environment of mutual trust and respect.
Cora Carmody, SVP, Jacobs Engineering
James M. Kouzes & Barry Z. Posner. All Rights reserved.
Most importantly, the level of trust subordinates had in their leaders determined the amount of leader influence subordinates accepted.
P.J. Sweeney, V. Thomson, & H. Blanton, Journal of Applied Social Psychology 2009.
James M. Kouzes & Barry Z. Posner. All Rights reserved.
30%
We are all human, and we need to treat people respectfully. I listen to what people have to say so that I know what is going on in their heads and hearts. Only then can I work with them to improve.
Constituents
Leaders
They want to know that I value them. That I think they are doing a great job. And that I am not taking their contribution for granted.
Jane Binger, executive director of leadership development Lucille Packard Childrens Hospital at Stanford University
James M. Kouzes & Barry Z. Posner. All Rights reserved.
No one would come to your cube and talk to you about what you had achievedIt didnt make me or anyone else very excited about getting the reward.
Maurice Chan, engineer, telecommunications company, Hong Kong
James M. Kouzes & Barry Z. Posner. All Rights reserved.
The first core truth about positive emotions is that they open our hearts and our minds, making us more receptive and more creative.
Magic Ratio
3 :1
James M. Kouzes & Barry Z. Posner. All Rights reserved.
Going Forward
Better learners consistently engaged in leadership practices more frequently than those in the low learning category.
Lillas Brown and Barry Posner
James M. Kouzes & Barry Z. Posner. All Rights reserved.
Two hours per day if you want to stay the same. More if you want to get better.
Glenn Michibata, head coach, Men's Tennis, Princeton University
James M. Kouzes & Barry Z. Posner. All Rights reserved.
The development of expertise requires coaches who are capable of giving constructive, even painful, feedback.
Source: K. Anders Ericsson, Michael J. Prietula, and Edward T.Cokely, Harvard Business Review.
James M. Kouzes & Barry Z. Posner. All Rights reserved.
Where do I start becoming a better leader? . I found that every day I had an opportunity to make a small difference.
I could have coached someone better, I could have listened better, I could have been more positive toward people, I could have said thank you more often, I could havethe list just went on.
Sergey Nikiforov, CA Technologies
James M. Kouzes & Barry Z. Posner. All Rights reserved.
Saying yes begins things. An attitude of yes is how you will be able to go forward in these uncertain times.
Michael Hogan, University of Illinois
James M. Kouzes & Barry Z. Posner. All Rights reserved.
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