TP 12854 e

TP 12854E (07/2006)
CABIN SAFETY INSPECTOR MANUAL

3rd Edition July 2006
COMMERCIAL AND BUSINESS AVIATION BRANCH
TC-1002016
*TC-1002016*
Her Majesty the Queen in Right of Canada, as represented by the Minister of Transport (1997) Permission is granted by the Department of Transport, Canada, to copy and/or reproduce the contents of this publication in whole or in part provided that full acknowledgment is given to the Department of Transport, Canada, and that the material be accurately reproduced. While use of this material has been authorized, the Department of Transport, Canada, shall not be responsible for the manner in which the information is presented, nor for any interpretations thereof. The information in this publication is to be considered solely as a guide and should not be quoted as or considered to be a legal authority. It may become obsolete in whole or in part at any time without notice.
TP 12854E (07/2006)
TC-1002016
Foreword This Cabin Safety Inspector Manual has been prepared by the Cabin Safety Standards Division for the use and guidance of Civil Aviation Safety Inspectors - Cabin Safety in the performance of their duties. This manual outlines Transport Canada Civil Aviation (TCCA) policies and procedures for the certification and safety oversight of the civil aviation industry with respect to cabin safety matters. It has been written to ensure that the standards are applied in a manner that ensures the safe conduct of Canadian civil aviation, and that promotes TC values. This manual contains information and instructions on the manner in which those duties are to be performed. All personnel, directly or indirectly concerned with cabin safety are to be informed and apply the applicable procedures contained in this manual. Comments and recommendations should be forwarded to the Chief, Cabin Safety Standards (AARXF).
D.B. Sherritt Director, Standards
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Annex 12 Page A12-1 Page A12-2 Page A12-3 Page A12-4 Page A12-5 Page A12-6 Page A12-7 Page A12-8 Page A12-9 Page A12-10 Page A12-11 Page A12-12 Page A12-13 Page A12-14 Page A12-15 Page A12-16 Page A12-17 Page A12-18 Page A12-19 Page A12-20 Page A12-21 Page A12-22 Page A12-23 Page A12-24 Page A12-25 Page A12-26 Page A12-27 Page A12-28 3rd Edition 3rd Edition 3rd Edition 3rd Edition 3rd Edition 3rd Edition 3rd Edition 3rd Edition 3rd Edition 3rd Edition 3rd Edition 3rd Edition 3rd Edition 3rd Edition 3rd Edition 3rd Edition 3rd Edition 3rd Edition 3rd Edition 3rd Edition 3rd Edition 3rd Edition 3rd Edition 3rd Edition 3rd Edition 3rd Edition 3rd Edition 3rd Edition
TOC - 1
GENERAL 1.1 1.2 1.3 Introduction.............................................................................. Publication, Distribution & Amendment of Manual .................. Interpretation ...........................................................................
CHAPTER 1 Page 1-1 Page 1-1 Page 1-1 CHAPTER 2 Page 2-1 Page 2-1 Page 2-2 Page 2-2 Page 2-2 Page 2-3 Page 2-4 Page 2-4 Page 2-5 Page 2-5 Page 2-5 Page 2-5 Page 2-6 Page 2-6 CHAPTER 3 Page 3-1 Page 3-1 Page 3-2 CHAPTER 4 Page 4-1 Page 4-1 Page 4-1 Page 4-2 Page 4-2 Page 4-3 Page 4-3 Page 4-4 Page 4-4 Page 4-5 Page 4-5 Page 4-5 Page 4-6 Page 4-7 Page 4-7 Page 4-8 Page 4-8
POLICY & ADMINISTRATION 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 2.13 2.14 Cabin Safety Program ............................................................. Line and Functional Management ........................................... Cabin Safety Inspector Conduct.............................................. Conflict of Interest ................................................................... Cabin Safety Inspector Training .............................................. Cabin Safety Inspector Credentials & Documentation ............ Publications ............................................................................. Air Operator Publications ........................................................ Department of Transport Air Carrier Inspector Trip Pass........ Activity Reporting & Standards System (ARASS) ................... Notice of Proposed Amendment ............................................. Hot Desk.................................................................................. Working Groups Occupational Health & Safety .................................................
CERTIFICATION OF AIR OPERATOR 3.1 3.2 3.3 Certification Process ............................................................... Certification Procedures .......................................................... Flight Attendant Manager Approval Process...........................
REGULATORY APPROVALS 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 4.11 4.12 4.13 4.14 4.15 4.16 4.17 Delegation of Authority ............................................................ Exemptions.............................................................................. Extended Charters......... Operations Specifications........................................................ Strikes/Labour Disputes .......................................................... Air Operator Merger or Take-Over .......................................... Cabin Safety Inspector Responsibilities .................................. Aviation Occupational Health & Safety.................................... Security ................................................................................... First Aid ................................................................................... Dangerous Goods ................................................................... Documentation Review ........................................................... Minimum Equipment List Approvals ........................................ Emergency Evacuation Trainer Approvals .............................. Approval Letters ...................................................................... Acceptance Letters Non-Compliance Letters.......................... Non-Compliance Letters..........................................................
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INSPECTIONS 5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8 5.9 5.10 5.11 5.12 5.13 5.14 5.15 5.16 5.17 5.18 5.19 5.20 Cabin Safety Inspection Program............................................ Annual Inspection Plan & Frequency of Inspection................. Inspection Responsibilities ...................................................... Inspector Identification ............................................................ Routine Inspections................................................................. Special Purpose Inflight Inspections ....................................... General On-Board Inspection Procedures .............................. Ramp & Inflight Inspections Preparation .............................. Ramp Inspections.................................................................... Inflight Inspections................................................................... Ramp & Inflight Inspections Debriefing ................................ Aircraft Inspections.................................................................. Carry-on Baggage Inspections................................................ Flight Attendant Training Program Inspections ....................... Inspections During Strikes/Labour Disputes ........................... Inspection Reports .................................................................. Base Inspections ..................................................................... Foreign Inspections ................................................................. Audits ...................................................................................... Regulatory Services ................................................................
CHAPTER 5 Page 5-1 Page 5-1 Page 5-2 Page 5-3 Page 5-3 Page 5-4 Page 5-4 Page 5-6 Page 5-6 Page 5-8 Page 5-12 Page 5-13 Page 5-14 Page 5-15 Page 5-16 Page 5-17 Page 5-19 Page 5-21 Page 5-22 Page 5-22 CHAPTER 6 Page 6-1
BULLETINS Record ANNEXES List of Publications .................................................................................... Initial Training Requirements .................................................................... Inspection Forms ...................................................................................... Acronyms .................................................................................................. Audit & Base Inspection Interviews........................................................... Certification Requirements ....................................................................... Certification Requirements New Aircraft Type ...................................... Sample Letters ......................................................................................... Manual Cross-Referencing List................................................................. Cabin Safety MEL Items ........................................................................... Inspection Criteria ..................................................................................... Inspection Criteria Global Express (GEX).............................................. Checklists..................................................................................................
Annex 1 Annex 2 Annex 3 Annex 4 Annex 5 Annex 6 Annex 7 Annex 8 Annex 9 Annex 10 Annex 11 Annex 11a Annex 12
Table of Contents
CHAPTER 1
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1.1
INTRODUCTION
The Cabin Safety Inspector Manual (CSIM) has been prepared for use by Cabin Safety Inspectors. The content of the manual directs the activities of Cabin Safety Inspectors and provides procedural guidance regarding routine cabin safety tasks. Each Cabin Safety Inspector must have a thorough knowledge of the contents of this manual and adhere to the policies and procedures contained herein. Consistent application of the procedures and guidelines will enable cabin safety matters to be conducted in a uniform manner on a national basis. Cabin Safety Inspectors may encounter new or unique issues and situations for which no specific guidance has been provided. Consultation with Cabin Safety Standards is recommended in such circumstances. This process will increase awareness by all Cabin Safety Inspectors and achieve consistency nationally. 1.2 PUBLICATION, DISTRIBUTION & AMENDMENT OF MANUAL
A copy of the CSIM (TP 12854) and amended editions will be issued to all Cabin Safety Inspectors; Regional Managers, Commercial and Business Aviation; and other interested parties. The CSIM shall be accessible on the Transport Canada Internet and Intranet sites. Recipients are responsible to ensure that their CSIM is up to date. The Cabin Safety Standards Division is responsible for the preparation and distribution of the CSIM and any changes to the manual. Cabin Safety Inspectors and other interested parties are invited to submit suggestions and material for this manual to be considered in the amendment process by submitting their suggestion(s) and supporting justification to the Chief, Cabin Safety Standards. The CSIM is reviewed annually and amended periodically. When procedural changes occur, they are first distributed in the form of Bulletins. These Bulletins are to be inserted into Chapter 6 of the CSIM. 1.3 INTERPRETATION
References made to the Regional Manager, Commercial and Business Aviation includes the Chief, Airline Inspection and Chief, Foreign Inspection. References made to the Cabin Safety Inspector include Cabin Safety Superintendents. References made to the Regional Cabin Safety Inspectors include Airline Inspection Inspectors and Foreign Inspection Inspectors.
Chapter 1: General
CHAPTER 2
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2.1
CABIN SAFETY PROGRAM
The Cabin Safety Program is part of the Commercial and Business Aviation Branch, Civil Aviation Directorate, Transport Canada Safety and Security. The Cabin Safety program is administered by the Cabin Safety Standards Division (Headquarters) and the Regional Cabin Safety Inspectors. CHIEF, CABIN SAFETY STANDARDS The Chief, Cabin Safety Standards, whose office is located at Transport Canadas Headquarters in Ottawa, Ontario, heads the Cabin Safety Standards Division. The Chief is responsible for the development and application of regulations, standards, policies and guidance material on a national basis. INSPECTOR, CABIN SAFETY STANDARDS The role of the Cabin Safety Standards Inspector is to develop and maintain regulations, standards, guidance, policy, and inspection criteria on issues relating to safety and emergency equipment on board passenger-carrying aircraft, passenger safety related operational procedures, cabin crew manuals and cabin crew training. Cabin Safety Standards Inspectors deal with the aviation industry, including associations and unions, on a national basis as opposed to individual operators. The Cabin Safety Standards Division provides functional direction and support to Operational Inspectors in the Regions and other Branches. The Cabin Safety Program is monitored through: Quality Assurance Reviews (QARs) (temporarily on hold), Feedback from Operational Inspectors and Airline Industry, and Passenger input.
REGIONAL CABIN SAFETY SUPERINTENDENT/INSPECTOR Regional Cabin Safety Superintendents and Inspectors ensure the national Cabin Safety Program is managed and implemented in accordance with national regulatory requirements and standards. This is done by monitoring and periodically auditing different components of air operators training programs and manuals, safety and emergency equipment and procedures, minimum equipment lists and cabin emergency evacuation trainers. Oversight is achieved through various inspections. Regional Cabin Safety Superintendents and Inspectors deal directly with individual operators. Cabin Safety Inspectors must be familiar with regulatory requirements and confirm compliance through the inspection process. 2.2 LINE & FUNCTIONAL MANAGEMENT
Transport Canada implements line and functional relationships within and between Headquarters and the Regions. The policy on authorities and accountabilities, and relationships and communication channels between line and functional elements within Transport Canada is documented in Civil Aviation Directive No. 27. Regional Cabin Safety Superintendents and Inspectors report to their Regional Manager for line authority. Cabin Safety Standards provides functional authority and guidance. Cabin Safety Standards Inspectors and Chief report to the Director, Commercial and Business Aviation in headquarters for line authority.
Chapter 2: Policy & Administration
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2.3
CABIN SAFETY INSPECTOR CONDUCT
In view of the potentially antagonistic situations that Cabin Safety Inspectors may encounter, exemplary conduct must be emphasized. As representatives of Transport Canada, it is crucial that a professional image be projected at all times. When in doubt, consultation with an immediate Supervisor is recommended. At all times, the Cabin Safety Inspector must refrain from expressing disagreement with the regulations, standards and policies, which must be enforced. Cabin Safety Inspectors must be able to identify, through personal experience, ethics and values that play a significant role in the workplace, such as: democratic values (helping Ministers, under law, to serve the public interest); professional values (serving with competence, excellence, efficiency, objectivity and impartiality); ethical values (acting at all times in such a way as to uphold the public trust); and people values (demonstrating respect, fairness and courtesy in their dealings with both citizens and fellow public servants). 2.4 CONFLICT OF INTEREST
Conflict of interest objectives are detailed in the following reference: Treasury Board Conflict of Interest and Post-Employment Code for the Public Service.
Conduct consistent with these documents is necessary to prevent real or perceived conflict of interest in the completion of inspection duties. If a Cabin Safety Inspector has any doubt as to whether or not a conflict of interest exists, he/she shall consult with his/her immediate supervisor. To avoid the perception or any potential of conflict of interest, it is policy to restrict the new Cabin Safety Inspector from activities involving the air operator from which the Inspector was hired immediately prior to joining Transport Canada as a Cabin Safety Inspector. This restriction is usually imposed for a period of one year. 2.5 CABIN SAFETY INSPECTOR TRAINING
The Cabin Safety Inspector must be trained in every aspect of his/her duties. Minimum training requirements are set out in Civil Aviation Directives No. 7 and 10 and the Structured on the job training (SOJT) and Training map located in Annex 2 of this manual. Training of a new Regional Cabin Safety Inspector is under the direction of the Region involved. Training of new Cabin Safety Standards Inspectors is under the direction of the Chief, Cabin Safety Standards. The duration and manner in which training is to be conducted should be determined jointly between the Regional Manager, Commercial and Business Aviation, and the Chief, Cabin Safety Standards. As a representative of Transport Canada Civil Aviation, it is imperative that the Cabin Safety Inspector maintain the knowledge and skills required to fulfil his/her responsibilities, and maintain qualifications. This is accomplished through attendance at appropriate technical and non-technical training courses. Required training is identified in an annual training plan approved by the Regional Manager, Commercial and Business Aviation.
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A training record must be established and maintained for each Cabin Safety Inspector. 2.6 CABIN SAFETY INSPECTOR CREDENTIALS & DOCUMENTATION
Transport Canada Official Credentials Official credentials are issued to Transport Canada Civil Aviation officials pursuant to regulatory requirements. The cardholder is authorized to exercise or perform such power, duty or function set forth in the delegation of authority by the Minister. See Chapter 4 for more information. These credentials also permit access to airside and other restricted areas within an aerodrome when necessitated by work. Passport/VISA Cabin Safety Inspectors are required to obtain and maintain a valid Canadian passport. Inspection activity may involve travel to a foreign country that imposes a visa requirement for entry and/or exit. It is the responsibility of the Cabin Safety Inspector to ascertain Visa requirements and obtain proper documents prior to international travel. This information can be found by visiting the Department of Foreign Affairs (DFAIT) website at: http://www.dfait-maeci.gc.ca/travel/menu-en.asp Health Documents Inspection activity may involve travel to an area in which certain medical health precautions are recommended and/or required. It is the responsibility of the Cabin Safety Inspector to ascertain the need for and to obtain health precautions, vaccinations and/or medication, and to initiate action as necessary. The Public Health Agency of Canada can provide current information regarding these requirements. You will find all necessary information at the following address: http://www.phac-aspc.gc.ca/tmp-pmv/index.html Reimbursement for Travel Documents The Cabin Safety Inspector is reimbursed for travel documents required for completion of cabin safety inspection duties. Guidelines can be found at the following address: http://tcinfo/finance/Policy_and_Systems/TP117/English/300_400/E_362_PN_2.htm Loss or Theft of Documents It is the responsibility of the Cabin Safety Inspector to report the loss or theft of any credential or identification cards to his/her administrative officer. Renewal of Documents Cabin Safety Inspectors must be aware of the expiry dates of their various identification documents and travel documents (e.g. passport, visa), and must ensure to renew the applicable document(s) prior to its expiration date.
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2.7
PUBLICATIONS
Each Region is responsible for ordering all publications to be held by the Cabin Safety Inspector(s) and assumes financial responsibility. Refer to Annex 1 for a list of publications. Each Cabin Safety Inspector is responsible for familiarizing themselves with the content of such publications and incorporating changes upon receipt of required amendments. The Cabin Safety Inspector should make every effort to ensure that any reference documentation is the most current available. 2.8 AIR OPERATOR PUBLICATIONS
Regional Cabin Safety Inspectors may obtain copies of national air operators' Flight Attendant Manuals, and amendments thereto, by coordinating the request through the Cabin Safety Office of Primary Interest (OPI) for a particular air operator. However, due to the printing cost of these publications, some air operators may not agree to provide copies and amendments to offices other than the OPI. Manuals and training programs published by the air operator are for the use of their personnel and are provided to Transport Canada for reference and approval purposes. No part of the content will be disseminated to any other organization or individual without the consent of the air operator concerned. 2.9 DEPARTMENT OF TRANSPORT AIR CARRIER INSPECTOR TRIP PASS
Department of Transport Air Carrier Inspector Trip Pass and Baggage Check (form 26-0236) will be used when in flight Cabin Safety inspections are conducted on domestic and international flights operated by Canadian air operators in accordance with the procedures outlined in chapter 5. NOTE: Some operators do not require the use of the Inspector Trip Pass. Each Cabin Safety Inspector is required to have Inspector Credentials and a supply of Trip Passes, and a Trip Pass Control Log sheet. 2.10 ACTIVITY REPORTING & STANDARDS SYSTEM (ARASS)
The Activity Reporting and Standards System (ARASS) has been developed to provide the various levels of Civil Aviation management with a tool for planning and analyzing workload. Refer to the ARASS Users Manual (TP11571), the ARASS Task Manual and the Program Services web page for more information. The ARASS system is a national system established to identify primary operational tasks, associated officer time and projected/actual annual frequency. See Chapter 5, section 5.2 for more information on the annual inspection plan and the frequency of inspections. ARASS task descriptions provide a brief description of tasks assigned to Cabin Safety Inspectors. Officer time for the cabin safety tasks is based on either the number of completions (an average time) or actual time spent. This is indicated in the task description.
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Regional Cabin Safety Inspectors should keep a record throughout the year of concerns about task descriptions. In response to a formal call letter, or on own initiative, submit proposed task description changes to Cabin Safety Standards. The earlier in the fiscal year, the better; but generally speaking, users should be submitting proposed task description changes by the end of first quarter (i.e. June 30th) to allow sufficient time for coordination and ratification at annual autumn functional workshop. The Cabin Safety Inspector should document the rationale whenever the actual number of tasks completed is 25% greater or less than the required or planned number. Cabin Safety Standards compiles the proposed task description changes, liaises with regional Cabin Safety Inspectors, as required, and submits the consolidated package of proposed task changes to the ARASS Application Administrator prior to the end of August. The Cabin Safety Standards Inspectors are management designated and, therefore, are not included in the ARASS program. Time used to complete clerical tasks, such as telephone calls, photocopying, filing, completion of the ARASS Task Summary Sheet, etc. are covered under common services. The time frame for common services is accounted for in the system over and above the annual hours allotted to the specific ARASS tasks for the Cabin Safety Inspector and, therefore, the hours are not to be added to any of the task times. 2.11 NOTICE OF PROPOSED AMENDMENT (NPA)
A Notice of Proposed Amendment (NPA) is the first step in the process to add, revoke or revise a rule in the Canadian Aviation Regulations. To recommend a change to a regulation or standard, Cabin Safety Inspectors should: Identify the issue and the recommended change; Include substantial justification to justify a change to a regulation or standard; and Forward the information to the Chief, Cabin Safety Standards for review.
Cabin Safety Standards will: Review the submitted information; Liaise with the author; Determine if an NPA is necessary. In the case of a regulatory amendment, determine the necessity by performing a Risk Assessment; If determined necessary, submit a notice of intent to develop an NPA; Once approved, draft and submit the NPA to the Program Manager, Regulatory Affairs twelve weeks prior to the next meeting. HOT DESK
2.12
The Hot Desk is a fast response to critical issues. It is to be used when guidance on a subject matter or concurrence on a procedure is needed. It provides the divisions position and enables the sharing of information between Cabin Safety Inspectors to ensure consistent application of regulations, standards, policies and procedures. Hot Desk bulletins should be submitted to Superintendents who will review and forward to Cabin Safety Standards. Previous Hot Desk responses should be reviewed to ensure the same request was not already addressed.
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When preparing a Hot Desk for submission, the Cabin Safety Inspector is to: use the Hot Desk electronic template; provide all research completed; include all background information; propose a solution; provide justification; and indicate urgency of response.
Hot Desk Bulletins are only issued if the issue has an implication for all regions. Otherwise, an individual response will be sent back to the Inspector posing the question. 2.13 WORKING GROUPS
Working groups play a significant role in the decision and rule making process at Transport Canada. Working group members responsibilities are outlined in the CARAC Management Charter and Procedures document and the Terms of Reference for the specific working group. Team members are responsible to keep key individuals within his/her respective organization fully and completely advised and informed of decisions reached, unresolved issues, and planned action to resolve issues. Therefore, a lead Cabin Safety Inspector should be chosen to manage the co-ordination of information when there is more than one Cabin Safety Inspector assigned to a working group. 2.14 OCCUPATIONAL HEALTH & SAFETY
The Civil Aviation Directorate, Transport Canada believes that it is essential to ensure the health and safety of its employees. The Canada Labour Code, (CLC) Part II, establishes the regulatory requirements under which this is done. Treasury Board (TB) Occupational Health and Safety (OHS) Policies and Directives, as negotiated at the National Joint Council, comply with the CLC, Part II and set the OHS framework for the Federal Government workplaces and work activities. Transport Canada OHS Policy, and the content of this Chapter meet the TB Policies and Directives. By the very nature of the job an Inspector must do, there are certain aspects of the employees environment that Transport Canada cannot control. To ensure the maximum level of Safety in these situations the following policy has been established. Employers Responsibility To protect the health and safety of every employee at work. To investigate, record and report in the prescribed manner all accident, occupational disease or hazardous occurrences. To encourage employee participation. To provide protective and/or hazard detection equipment wherever appropriate and to train the employee on the use and maintenance of that equipment. To ensure the employee receives information, instruction, training and supervision necessary to ensure the employees health and safety at work. To ensure that the employee is made aware of every known or foreseeable health and safety hazard in the areas where the employee will work. To ensure that the employee is aware of their right to refuse to work when they believe that their health or safety is threatened. To establish an exposure/contamination monitoring program.
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Employees Responsibility Use any safety materials, equipment, devices and clothing that are intended for their protection that are either provided or that are prescribed under the Canadian Occupational Health and Safety Regulations or the TB Policies and Guidelines. To never knowingly expose themselves to conditions threatening their health and safety unless they are using the appropriate safety/protective equipment issued to them by Transport Canada. To follow, as a minimum, TP12854 and the industrys health and safety policies and procedures while conducting an inspection, audit or investigation. To follow Refusal to Work Procedures immediately upon identifying a condition that is hazardous to their health or safety. To report accident, occupational disease or other hazardous occurrences to the employees Supervisor. To consult with the supervisor when confronted with an accident, occupational disease or hazardous occurrence before taking action or advising on the taking of action. In the absence of appropriate protective clothing/detection devices, to avoid exposing themselves to hazardous conditions. To refuse to enter an inspection site where Protective Clothing/Detection Devices are required beyond the scope of TP12854 activities. Inform your Supervisor. To report any exposures to a hazardous substance to their Supervisor immediately and initiate medical follow-up as per the June 1998 Occupational Health Assessment Guide, Occupational Health and Safety Agency. Inspectors shall tie loose clothing and long hair, and remove dangling accessories, rings or other jewellery that might become entangled with a machine, moving part of a machine, or come in contact with energized electrical equipment.
Personal Equipment or Detection Devices Inspectors, while conducting inspections or investigations, may be exposed to hazards such as: presence of dangerous goods and radiation, moving objects, equipment or equipment parts, electrical wire or extension cords, protruding edges, sharp objects, reduced visibility zones, stairs, wet environment, cluttered areas, manipulation of packages, working in a cold or hot natural or industrial environment, direct sunlight, noise and vibration, falling objects, poor lighting, adverse weather conditions, static electricity, or dusty environment. Probability and frequency at which Inspectors may be exposed to those hazards vary depending on activity. As such, Inspectors shall be provided with protective equipment as determined by their immediate supervisor and in accordance with the Canadian Occupational Health and Safety Regulations (COSHR), Part XII.
CHAPTER 3
Page 3-1
3.1
CERTIFICATION PROCESS
Complete information regarding the Certification process is published in the Air Operator Certification Manual (TP 4711). Where the applicant proposes a passenger carrying operation, an Air Operator Certificate Application - Passenger Carrying Authority - Cabin Safety form (form no. 26-0448) must be used. The purpose of the form is to record and certify that the regulatory requirements applicable to Cabin Safety have been met and to recommend, subject to other pertinent certification requirements being met, issuance of the Air Operator's Certificate or an Operations Specification (where applicable). The operator will complete, sign and submit this form to the appropriate Inspector. Once the Cabin Safety Inspector has reviewed the applicable documents and the content is deemed to meet regulatory requirements, he/she will sign and forward the form to the Certification Inspector in charge of the certification. The Cabin Safety Inspector is responsible for Cabin Safety related Certification issues only. However, communication and co-ordination with other regulatory participants is necessary where there is an overlap of procedural jurisdiction. When recommended practices, as published by Transport Canada, are not adopted by an operator, the operator must provide an alternate means of compliance. This alternate means is to be thoroughly reviewed by the Cabin Safety Inspector to ensure that safety is not compromised. Any deviation from the recommended practice is to be documented on the operators file with supporting justification. Transport Canada may publish recommended practices in various formats, such as Guidance Material to the CARs or Commercial and Business Aviation Advisory Circulars (CBAAC). 3.2 CERTIFICATION PROCEDURES
During the certification process the Cabin Safety Inspector is responsible to complete the following steps: Prepare a certification package as per the requirements shown on form No. 26-0448 and provide to the air operator; Brief the air operator on the certification process and requirements; Review submitted documents and recommend for approval as outlined in Chapter 4; and Conduct inspections as outlined in Chapter 5. Note: See Annex 6 for Certification Checklist.
Chapter 3: Certification of An Air Operator
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3.3
FLIGHT ATTENDANT MANAGER APPROVAL PROCESS
The approval process for Flight Attendant Managers is described in the document entitled Guidance Material for Cabin Safety Superintendents/Inspectors, Flight Attendant Manager Approval (RDIMS 3607). Information can also be found in CBAAC 0115R Process for Approval of a Flight Attendant Manager at the following address: http://www.tc.gc.ca/CivilAviation/commerce/circulars/AC0115r.htm The following are provided to guide Inspectors when Flight Attendant Managers are in the process of being employed by a different operator: Exam results will be valid for twelve months (if the candidate is not in a Flight Attendant Manager position) or for the period the candidate is in the position; Exam results are valid between Regions and for multiple operators, no matter who the Flight Attendant Manager is working for under the following provisions; o If Operator A has an approved Flight Attendant Manager and operator B wants to use the same Flight Attendant Manager, the candidate still has to go through the interview process for operator B and rewrite the exam if it hasnt been written in the last 3 years.
Exams and interview documents should be kept in operators file.
Chapter 3: Certification of An Air Operator
CHAPTER 4
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4.1
DELEGATION OF AUTHORITY
The Minister of Transport is empowered to delegate authority for specified duties, powers and functions to be exercised on his behalf (Civil Aviation Directive (CAD) No. 7A).
This delegation authorizes persons employed in the positions set out in the specified Schedules of the Delegation of Authority document # 155878 dated May 17, 2005 to exercise specified powers, duties or functions. Only the person assigned to a schedule and the person designated to act for him/her in his/her absence may exercise the powers set forth in the Schedule.
Cabin Safety Inspectors are designated as Civil Aviation Safety Inspectors and delegated to exercise the duties, powers and functions contained in Schedule H-15 of the Delegation of Authority document. Cabin Safety Superintendents are delegated to exercise the duties, powers and functions contained in Schedule H-20 of the Delegation of Authority document. All persons with delegated authority are required to: be trained on the delegated powers and limited only to the particular items of the schedule authorized by his or her Supervisor; be conversant with the CARs and associated standards; and be issued with a letter of authorization indicating the items of the schedule listed on the official credential card that he or she is authorized to exercise. EXEMPTIONS
4.2
Subsection 5.9(2) of the Aeronautics Act gives the Minister of Transport the power to exempt from regulatory requirements. An exemption entitles a person to act outside the normal regulatory requirements, therefore, great care must be taken to ensure that: (a) all safety implications are fully considered, (b) the need for the exemption is justified, and (c) the exemption is issued in accordance with uniform criteria. Such exemptions are issued by delegated officials in exceptional situations governed by law when a regulation cannot or should not apply. Information regarding the various types of exemptions that may be issued, and the associated conditions, criteria and procedures is contained in Civil Aviation Directive No.1, Revision # 3 entitled "Exemptions from Regulatory Requirements". Regional officials may issue exemptions which are considered to be unique, or likely to be unique, to a particular individual, operation or company falling within the Regions purview. Regions should consult headquarters when exemptions have national implications. Situations which are likely to occur in another region are considered to have national implications. 4.3 EXTENDED CHARTERS
An extended charter is defined in the CARs as the charter of a Canadian commercial aircraft to a Canadian or foreign air operator for a period of 21 days or more in order to supplement the fleet of the charterer. Regulations pertaining to these charters can be found in CAR 700.06.
Chapter 4: Regulatory Approvals
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A Canadian air operator may utilize flight attendants from the other air operator along with their own flight crew provided the flight attendants are trained in accordance with the Canadian air operators approved training program. An exemption may be considered for a modified initial training program. This exemption must be co-ordinated with Cabin Safety Standards to ensure a national standard is maintained. This process is currently under review. 4.4 OPERATIONS SPECIFICATIONS
Where provided for in a regulation, a deviation from regulatory requirements may be authorized by an Operations Specification. Information regarding conditions and issuing authority is provided in the Air Operator Certification Manual. The Cabin Safety Inspector must confirm that procedures are in place prior to recommending the issuance of an Operations Specification. Currently, there are three cabin safety operations specifications: No. 66 No. 69 No. 70 Flight Attendant Seats Flight Attendant Requirements Flight Attendant Requirements CAR 705.41 & CASS 725.41(2) CAR 705.104 & CASS 725.104(1) CAR 705.104 & CASS 725.104(2)
All requests for AOC amendments including issuance or amendment of Operations Specifications require form 26-0449. Recommendations for the issuance or amendment of a cabin safety related Operations Specification should only be made once the Cabin Safety Inspector is satisfied all pertinent requirements of the proposed operation are met. This may include amendments to the Flight Attendant Manual and Training Programs to address any requirements for the Operations Specification requested. 4.5 STRIKES/LABOUR DISPUTES
Transport Canada must ascertain that safety standards are maintained during a labour dispute. All current safety standards must be met in full with no reduction in safety margins. Requests for extensions, exemptions or waivers during this time will be carefully evaluated; however, they will most likely be rejected during a dispute. Transport Canada receives many enquiries, opinions, suggestions and complaints from the public, industry, labour groups and Ministers. The importance of keeping the Regional Manager, Commercial and Business Aviation and the Chief, Cabin Safety Standards, informed of the status of the strike and any anticipated changes during this time must be emphasized, as this information may be required with little or no notice to provide information to the Minister by means of a Briefing Note or for Question Period. The air operator must submit a detailed action plan that includes, but is not limited to, the following: A uniform is to be established which will ensure that replacement personnel can be identified as flight attendants; A suitable training location and facility is to be established; It is preferable that the instructors have instructional experience and/or recent line flight attendant experience on the applicable aircraft types; and A method is to be established to determine who will be assigned as the In-Charge flight attendant on each flight.
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In the event of a flight attendant strike or labour dispute, the Cabin Safety Inspector must take appropriate action to avoid any adverse effects on safety. Increased inspection, consistent with the gravity of the existing situation, must be provided until normal operations are resumed. See Chapter 5 for information on inspection frequency during a strike or labour dispute. 4.6 AIR OPERATOR MERGER OR TAKE-OVER
Procedures relating to a merger or take-over can be found in the Air Operator Certification Manual (TP 4711) and the Air Operator Merger or Take-Over Procedures Guide (TP 9908). An exemption may be considered for a modified initial training program. This exemption must be co-ordinated with Cabin Safety Standards to ensure a national standard is maintained. This process is currently under review. 4.7 CABIN SAFETY INSPECTOR RESPONSIBILITIES
The following Cabin Safety items require regulatory approval:

Flight Attendant Manager Qualifications Flight Attendant Training Program *Line Indoctrination Training Cabin Emergency Evacuation Trainer Flight Attendant Manual Flight Attendant Stations Carry-on Baggage Control Program *Approved with appropriate training program CAR 705.07 CAR 705.124, 705.07, 604.73 Flight Attendant Training Standard (TP12296) CAR 705.124 CAR 705.126 CAR 705.139(3) Flight Attendant Manual Standard (TP12295) CAR 705.41(2)/CASS 725.41(1) & (2) CAR 705.42(1)/CASS 725.42
The Cabin Safety Inspector should review the following Cabin Safety items during initial certification, audits and inspections. These items do not require approval; however, the air operator must establish procedures in accordance with the regulations.
Safety Features Cards Passenger and Cabin Safety Procedures Training Record Keeping System Instructor Qualifications Training Facilities Briefing of Passengers System for Dissemination of Operational Information CAR 705.44, 704.35, 703.39, 604.19 CAR 705.40, 704.33, 703.38, 604.17 CAR 103.04, 705.127 CAR 705.124 CAR 705.124 CAR 705.16, 705.43, 704.34, 703.39, 604.18 CAR 705.18
Cabin Safety Inspectors have a shared responsibility with other Civil Aviation Safety Inspectors in many areas. Co-ordination of duties is necessary to ensure if operators are in compliance with regulatory requirements. The areas of overlap are: Company Operations Manuals for all operators as they include the following cabin safety information: Briefing of passengers Passenger and cabin safety procedures Carry-on baggage procedures Safety and emergency equipment location and procedures
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Training Programs 4.8 Joint Crew Resource Management for airline operations (705) Persons assigned on board duties Emergency procedures training for pilots Ground handling and passenger agent staff Minimum Equipment Lists COB Control Program for airline operations (705) AVIATION OCCUPATIONAL HEALTH & SAFETY
Apart from Inspectors with dual responsibilities, Cabin Safety Inspectors are not responsible for the review of Aviation Occupational Health and Safety (AOHS) portions of the Flight Attendant Manual and Training Program. Although air operators are required to address that subject, review of that program is the responsibility of the Aviation Occupational Health and Safety Inspector. 4.9 SECURITY
Cabin Safety Inspectors are not responsible for the approval of Security documents. The process for the approval of security documents is currently under development. In the interim, an informal process has been developed as follows: Air operators continue to submit their procedures and training programs to Commercial and Business Aviation as usual, through the Cabin Safety Inspector (CSI), the Principle Operations Inspector (POI), and/or the Dangerous Goods Inspector; If security information is received as part of the documentation, the CSI, POI or Dangerous Goods Inspector is to send (via encrypted e-mail or Protected B internal mail) the security portion of the air operators operating manuals and/or training programs (depending on the submission) to the SEP contact: Security Standards and Procedures Officer ABCC (613) 991-2527 The CSI, POI or Dangerous Good Inspector will also provide the air operators contact information and any supporting documents submitted by the air operator; A Security Subject Matter Expert will review the information and liaise directly with the air operator in writing (via encrypted e-mail or Protected B internal mail) to confirm whether or not the security portion of the security portion of the procedures and/or training program is accurate; The approval process will proceed as usual except the approval letter is to be amended to include the following sentence: Please be advised that if this document contains any security related information, it should be distributed on a need-to-know basis, must meet the requirements contained in the Canadian Aviation Security Regulations and its enabled documents, and does not form part of this approval.
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When sending the information to SEP, include the due date, based on Civil Aviation service levels, and the air operator contact information. Include any cross-reference lists that were submitted by the air operator to assist in the review of the document. CSIs should not solicit security documents from air operators but if the information is part of a package, the procedure as described should be followed. 4.10 FIRST AID
The steps to obtain regulatory approval of the first aid component to the Flight Attendant Training Program and the Flight Attendant Manual, or a revision, are: 1. The air operator must submit the program/manual component to the Regional Cabin Safety Inspector or Superintendent, as applicable, who will verify that all applicable points have been addressed. The Inspector will review the program/manual contents against: the appropriate standards, and other applicable manuals to ensure consistency 2. If the program/manual meets the content requirements, the document is to be forwarded by the Cabin Safety Inspector to Transport Canadas Civil Aviation Medicine Division (AARG), 330 Sparks Street, Ottawa, Ontario, K1A ON8. 3. AARG will provide the Cabin Safety Inspector with confirmation of the technical accuracy of the document. The letter of approval for the first aid components will be issued to the air operator by the Cabin Safety Inspector. 4.11 DANGEROUS GOODS
The air operator should submit all of their training programs and Flight Attendant Manual component that relate to Dangerous Goods to their respective Transportation of Dangerous Goods Aviation office for their review and approval. Note: If an air operator chooses "one stop shopping" and submits this information to the Cabin Safety Inspector, forward the information to Dangerous Goods. The Regional Dangerous Goods office will evaluate the training programs and Flight Attendant Manual sections to ensure that they are in accordance with the Guidelines and References for the Development and Standardization of Dangerous Goods Training Programs for Air Transport in Canada, TP 12208. Once the air operator's training program is approved, the Cabin Safety Inspector will be provided with confirmation of approval. Note: It is not Dangerous Goods policy to date and initial each page of the training program to indicate approval. 4.12 DOCUMENTATION REVIEW
Documentation is submitted by the air operator to be evaluated and recommended for approval by the Cabin Safety Inspector to verify the content meets the Canadian Aviation Regulations and applicable standards.
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Due to the nature of the air operator's operation, information regarding procedures or equipment may be provided in more than one publication or document (e.g. Company Operations Manual, Aircraft Operating Manual, Flight Attendant Manual, SOPs, MELs, etc.). The operators established procedures in each publication must be compatible, feasible and they must not conflict. For this reason, it is important to co-ordinate internal approval procedures with other Civil Aviation Safety Inspectors when there are overlapping responsibilities. It is the responsibility of the Cabin Safety Inspector to verify that all parts of applicable manuals are consistent and compatible in accordance with regulatory requirements. Cabin Safety Inspectors are responsible for the cross referencing of the Company Operations Manual, the Standard Operating Procedures Manual and the Flight Attendant Manual. ACIs (OPI for the operator) are responsible to provide Cabin Safety Inspectors with the Company Operations Manual and Standard Operating Procedures for cross-referencing when they are established and during subsequent amendments. The reference document for manual cross-referencing is the Manual Cross Referencing List in Annex 8. When reviewing MELs, the Flight Attendant Manual and Training Programs, Company Operations Manual and Standard Operating Procedures, the Cabin Safety Inspector should be familiar with the aircraft type(s) in the air operators fleet. A preliminary review should be performed prior to a comprehensive review of any Cabin Safety documents and should be conducted promptly after receipt of the operator's submission. If after preliminary review, the submission appears to be complete and of acceptable quality, or if the deficiencies are minor and can be quickly resolved, then a comprehensive review of the submission may begin. If the submission is incomplete, unacceptable or obviously cannot be approved, the process is terminated and the Cabin Safety Inspector should return the submission with an explanation of the deficiencies. This should be completed promptly to alleviate any misconceptions the air operator may have on the progress of the submission. During the review process it may be necessary for the Cabin Safety Inspector to terminate the review process where the air operator does not take any action on the material within 30 days. The document should be returned to the air operator with a letter explaining the reason for termination of the review. Service levels regarding documentation review are described within Policy Letter 0143. The information and procedures in training programs must accurately reflect the manuals referenced above. As annual training for CRM is conducted jointly with pilots and flight attendants, it is important to co-ordinate the approval process between both the Air Carrier Inspector and the Cabin Safety Inspector. Each approval will be formally communicated by letter to the air operator, with prior internal coordination through the Cabin Safety Inspector and other interested parties as required. Printing and distribution costs can be substantial. Cabin Safety Inspectors are advised to encourage their air operators to first discuss any proposed changes and to refrain from printing/distribution until they have received the formal letter of approval or acceptance. This is done to avoid unnecessary costs to the air operator.
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4.13
MINIMUM EQUIPMENT LIST APPROVALS
Information regarding Minimum Equipment Lists is published in the MMEL/MEL Policy and Procedures Manual (TP 9155E). Cabin Safety Standards Inspectors form part of the MMEL Review Group and review cabin safety items in the MMEL documents. The regional Cabin Safety Inspectors review the cabin safety items in the air operators Minimum Equipment Lists (MELs). Where a Master Minimum Equipment List (MMEL) and/or TC supplement has been established for a particular type of aircraft, a MEL shall not be approved for that type of aircraft unless it complies with the minimum standards set out in that MMEL and TC supplement. For a list of the cabin safety MEL items see Annex 10. In order to implement revisions to MELs in a timely fashion, changes resulting from major policy decisions and new regulatory requirements which are applicable to all MMELs or MELs may be disseminated as global changes. A global change grants the operator the option, in the case of additional relief, or the obligation, in the case of removal of relief, to revise a MEL immediately for that specific item in lieu of waiting for a MMEL amendment. 4.14 EMERGENCY EVACUATION TRAINER APPROVALS
The approval process should begin once documentation is submitted by the air operator advising that an emergency evacuation trainer is to be added to their training program. Prior to granting approval, the emergency evacuation trainer is to be inspected to ensure that the aeroplane type is accurately represented and the requirements of section 705.126 of the CARs are met. Approval is contingent on the compatibility of the device to the related components of the training program. Free standing exit trainers are inspected to the applicable parts of section 705.126 of the CARs. This procedure also applies to submissions for the use of evacuation trainers previously approved for another air operator. 4.15 APPROVAL LETTERS
Approval letters are issued when it has been determined that all applicable regulatory requirements and standards have been met. See sample letters in Annex7. Recommended items to be included in a letter of final approval: Identify the subject of the submission; Reference the date submission was sent or received; Identify the regulatory reference(s) for the requirement(s); Inform the applicant of the standard(s) used for the evaluation; Confirm the submission has been evaluated and meets all regulatory requirements and standards; (f) Identify the approval(s) being granted; and (g) Contain signature of person delegated approval authority. (a) (b) (c) (d) (e)
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Recommended items to be included in a letter of conditional approval: (a) (b) (c) (d) (e) (f) Identify the subject of the submission; Reference the date submission was sent or received; Identify the regulatory reference(s) for the requirement(s); Inform the applicant of the standard(s) used for the evaluation; Confirm the submission has been evaluated to receive conditional approval; Identify that final approval(s) will be issued following a satisfactory inspection of the training program or specify other condition(s); (g) Identify that should training, upon completion of an inspection, prove to be unsatisfactory, all further training using the conditionally approved program must be suspended until identified deficiencies have been amended; and (h) Contain signature of person delegated approval authority. 4.16 ACCEPTANCE LETTERS
Where an air operator requests documentation, a letter of acceptance can be issued for items that must meet a standard but are not required to be approved (e.g. flight attendant training and qualification records). Recommended items to be included in a letter of acceptance: (a) (b) (c) (d) (e) (f) 4.17 Identify the subject of the submission; Reference the date submission was sent or received; Identify the regulatory reference(s) for the requirement(s); Inform the applicant of the standard(s) used for the evaluation; Confirm the submission has been evaluated and meets the requirements of the standard(s); and May contain signature of the OPI instead of the person delegated approval authority. NON-COMPLIANCE LETTERS
Where the Cabin Safety Inspector determines that an item in a submission (original or subsequent amendment) does not meet applicable regulatory requirements and/or standards, the air operator shall be so informed by letter. Recommended items to be included in a letter of non-compliance: (a) Identify the subject of the submission; (b) Reference to the date submission was sent or received; (c) A statement that the submission does not meet regulatory requirements/standards and identify the specific regulatory requirements/standard; (d) Identify deficiencies (this can be an attachment to letter); and (e) Notification of any impact this will have on the air operator's Operating Certificate or application for same, if applicable.
CHAPTER 5
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5.1
CABIN SAFETY INSPECTION PROGRAM
The Minister of Transport is authorised to conduct inspections as he deems necessary. To meet this responsibility, the Minister through Transport Canada Civil Aviation has implemented a National Inspection Program to evaluate each air operator's ability to comply with regulatory requirements. 5.2 ANNUAL INSPECTION PLAN & FREQUENCY OF INSPECTION
The following planning requirements are based on Civil Aviation Directive No. 20, the Aviation Regulation Frequency of Inspection Policy Documentation (FOIPD) and Moshansky commission recommendations (MCR) 107, 150 and 160. They provide guidance in planning and executing inspection and surveillance activities in accordance with the Frequency of Inspection Policy. A high priority is placed on adherence to the national inspection and audit frequency. The FOIPD establishes the required level of inspection activity for various regulatory tasks and thereby the resources assigned to a region to carry out the tasks. The Activity Reporting and Standards System (ARASS) records the number of activities planned and reports on the number of activities completed. If all operators presented the same safety risk in the same operational areas at the same time, all the time, then a direct (one-to-one) relationship between the frequency of inspection policy and ARASS would exist. However, the policy recognizes that regional management needs the flexibility to use risk management principles to direct inspection resources to the areas where they will have the most benefit. Deviations from the Frequency of Inspection Policy, therefore, are inevitable. Reasons for the deviations must be documented. An annual inspection plan is to be prepared by an assigned individual in each Region. The plan must include inspection activity of each passenger carrying air operator in their region. Sufficient inspections must be carried out to enable a fair evaluation of each air operator's operation and to determine continued compliance. The following inspections are to be included in this plan: 1. 2. 3. 4. 5. 6. 7. 8. 9. Ramp Inspections; Carry-on Baggage Inspections; Inflight Inspections; Aircraft Inspections; Base Inspections; Flight Attendant Initial Training Inspections; Flight Attendant Annual Training Inspections; Flight Attendant Requalification Training Inspections; Flight Attendant Training Inspections other than Initial (e.g. CRM, aircraft type, first aid, AED, ground handling and passenger agent staff, etc.)
The inspection frequencies that are contained in the FOIPD provide the Cabin Safety Inspector with sufficient exposure to the air operator's operation to enable an informed determination of continued compliance with regulatory requirements. The annual inspection plan is the minimum deemed necessary. It is recognized that additional inspections may be required due to unforeseen changes to the air operator's operation, e.g. leasing of foreign aircraft, risk management indicators dictate need for a higher inspection frequency, etc.
Chapter 5: Inspections 3rd Edition July 2006
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An outline of the proposed annual inspection plan is to be provided to the Regional Manager, Commercial and Business Aviation. Pursuant to Civil Aviation policy, the principles of "risk management" are to be applied when planning inspections. TP 13095 provides further information on risk management and decision making. The criteria to be considered when applying risk management principles to inspection planning should be similar to those used in establishing audit frequency, and should take into account the following factors: Risk Indicators financial, labour, management difficulties; poor internal audit, Quality Assurance Program; change in operational scope or additional authority; large change in contracting; high turnover in personnel; loss of key personnel; addition to or change in product line; poor accident or safety record; merger/take-over; previous audit history new operator; and trends from previous inspection activity.
Regardless of planned inspection activity, where a problem becomes evident, when hazards, deficiencies and trends are identified or the Cabin Safety Inspector has reason for concern regarding an air operator's operation, future inspection activity of the operator should be adjusted accordingly to increase surveillance. The Cabin Safety Inspector shall take whatever steps necessary to ensure compliance with regulatory requirements. 5.3 INSPECTION RESPONSIBILITIES
Where inspection activity overlaps into another Region or involves an air operator for which another region holds responsibility, the inspection will be co-ordinated with the Principal Cabin Safety Inspector (PI) prior to conducting the inspection. The PI is responsible to inform the air operator of any non-compliance and/or take appropriate action after the inspection. In circumstances where it is not practical to contact the principal Cabin Safety Inspector prior to the inspection, he/she must be informed of the inspection as soon as possible thereafter. Correspondence or operational issues which come to the attention of a Cabin Safety Inspector that pertain to an air operator which is assigned to another Region, will be directed to the appropriate PI. Inspections of operations are conducted in the following order of priority: 1. Airline 2. Private Air Operators with Flight Attendants (except those that have transferred to the Canadian Business Aviation Association) 3. Commuter / Air Taxi
Chapter 5: Inspections
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While engaged in inspection duty, a Cabin Safety Inspector shall not consume any alcoholic beverages for the entire duration of any flights, flight sectors or any associated inspection activities. It is not necessary to conduct a formal inspection where a Cabin Safety Inspector is traveling on a purchased ticket for the purpose of business, e.g. attendance at workshops. Should the Inspector notice any threat to the safety of flight, then the Inspector is required to exercise due diligence and bring the condition to the attention of the crew. Any other observations about the flight should be noted and sent to the Cabin Safety PI for the air operator. 5.4 INSPECTOR IDENTIFICATION
While engaged in inspection activity, the Cabin Safety Inspector will carry: (a) Supply of D.O.T. Air Carrier Inspector Trip Pass and Baggage Check for journey (allow for unexpected diversions); (b) Commercial airline tickets (where applicable); (c) Transport Canada Official Credentials; (d) Supply of inspection forms appropriate for assignment; (e) Personal ID documents, medical card, Visa, Passport, etc.; (f) Funds or credit card. The Cabin Safety Inspector shall identify him/herself to air operator personnel by means of his/her Transport Canada Official Credential card. Cabin Safety Inspectors will use tact and diplomacy when exercising their delegated authority to conduct inspections. When conducting inspections, inquiries, or audits, Cabin Safety Inspectors shall identify themselves to the person in charge, state their intentions and request access to the applicable aircraft, facilities, and/or documents. If, after presentation of the appropriate credentials, the Cabin Safety Inspector is refused access to aircraft, facilities or documents, the Cabin Safety Inspector shall ensure that the person denying the access is aware of the regulatory requirement. It should be made clear that such denial is contrary to the regulatory requirements. If access is still denied, the Cabin Safety Inspector will obtain the name of the person denying access and substantiating data if available, leave the premises and contact their Regional Manager, Commercial and Business Aviation for further direction. When visiting air operators at their facilities, the Cabin Safety Inspector will follow the air operator's procedures pertaining to security passes. 5.5 ROUTINE INSPECTIONS
Routine inspections are conducted either in an open manner as an identified inspection or as an unidentified inspection when deemed necessary by the Superintendent or Inspector. When conducting an unidentified inspection, the following procedures should be followed: The CSI does not introduce him/herself to the crew prior to or during boarding (unless a threat to safety is observed); At the termination of the flight, the CSI may identify him/herself to the cabin crew and debrief on any findings. When time does not permit a debrief with the cabin crew, forward all observations to the PI. Indicate on the inspection report if the inspection was identified or not.
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Combined inspections with other Civil Aviation Safety Inspectors are encouraged whenever possible. This will support the importance of teamwork to crew members and improve communication among Inspectors. 5.6 SPECIAL PURPOSE INFLIGHT INSPECTIONS
A Cabin Safety Inspector may be tasked to conduct a special purpose inspection. Such special purpose inspections may be required where a serious safety deficiency exists or documented information indicates that part or parts of an air operator's operation are routinely conducted in a manner that is not in accordance with regulatory requirements. If the Cabin Safety Inspector identifies him/herself prior to deplaning then he/she should obtain the basic data required for completion of inspection report, debrief the crew and complete the appropriate report. The report is to reflect at what point the Cabin Safety Inspector identified him/herself (i.e. during the flight, upon termination of flight). Regardless of whether the Cabin Safety Inspector identifies him/herself prior to deplaning, the report is to reflect the reason for this special purpose inspection. 5.7 GENERAL ON-BOARD INSPECTION PROCEDURES
The main objective of on-board inspections is to observe equipment and procedures to isolate possible system faults. The system fault may be a result of misinterpretations of regulatory requirements, air operator procedures, aircraft equipment or a combination of these factors. A secondary objective is to identify where a flight attendant acted in non-compliance that resulted from a system fault such as inadequate training. System faults will often be identified after a series of flights and may involve one or more air operator. To avoid the risk of being accused of theft or vandalism, it is strongly recommended that a Cabin Safety Inspector not board an aircraft unless an air operator employee is on board. The inspection of the aircraft and equipment, and related discussions with crew members are important elements of the inspection but must not disrupt any phase of the operation. Tact and diplomacy must be exercised at all times and the Cabin Safety Inspector actions should not divert crew member attention from assigned duties. Because of the nature of their duties, Cabin Safety Inspectors are always within sight of the passengers. It is therefore incumbent upon Cabin Safety Inspectors to be as professional and discrete as possible in performing their duties. Cabin Safety Inspectors will bear in mind that they are representing the Minister and will use good judgement and refrain from any action that could embarrass Transport Canada or the Minister. At times, crew members will wish to discuss issues with the Cabin Safety Inspector. Cabin Safety Inspectors are to suggest that such discussions take place in a location where passengers cannot hear the conversation. The Cabin Safety Inspector should exercise discretion when responding to crew member questions. Where the questions pertain to procedures, refer the crew member to the approved procedures contained in the air operator's Flight Attendant Manual.
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Items or procedures that are not within the crew member's jurisdiction to amend should not be discussed with crew members (e.g. system faults, training, procedures, assigned location of equipment, etc.). Such findings are to be directed to the air operator in writing by PI. Where any discrepancy is noted and is within the crew member's capability to adjust or report, or is the result of flight attendant failure to follow procedure, the discrepancy will be discussed with the in-charge flight attendant and, where considered necessary, with the pilot-in-command. Crew members often make constructive comments concerning their company's operational procedures. Advise them to submit comments to their air operator. Air operator check-in procedures are inspected as part of the carry-on baggage inspection. The following additional areas may require observation: (i) (ii) (iii) control of carry-on baggage; emergency exit row seating; seat assignments for: persons with special needs, person in charge of infants, persons occupying child restraint systems, persons travelling with service animals; weight and balance controls; and verification of accepted child restraint systems.
(iv) (v)
The Cabin Safety Inspector shall identify him/herself to Security personnel and proceed through the normal security check point process. Security bypass doors may be used when available. Inspector credentials must be presented to be verified and Inspectors belongings may be searched. Where an Inspector may have gained access to aircraft without security screening, the Inspector must return to the terminal and proceed through security prior to conducting an inflight inspection. Note: Pursuant to a December 1, 1994 memorandum from the Director General Security and Emergency Planning Group to the Deputy Minister Aviation, where a security pass holder enters a sterile area at a passenger screening point, the air operator is required to conduct a search of the pass holder's carry-on baggage by means of security equipment or physical means. The Cabin Safety Inspector shall identify him/herself to air operator personnel at passenger boarding areas. The Cabin Safety Inspector will observe passenger handling procedures including boarding, ramp safety and deplaning while waiting to board the aircraft. The Cabin Safety Inspector shall identify him/herself to crew members through the in-charge flight attendant and will ensure the pilot-in-command is made aware of the Cabin Safety Inspectors presence and the purpose of the inspection. A Cabin Safety Inspector business card may be offered and should always be provided upon request. If circumstances are such that the Cabin Safety Inspector needs to remove an item (e.g. crew member advises that equipment is excessively difficult to remove and Cabin Safety Inspector needs to assess this statement), the Cabin Safety Inspector should be accompanied by a crew member or other air operator employee while removing the item, or request the company crew member/employee to remove it.
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5.8
RAMP & INFLIGHT INSPECTIONS PREPARATION
If possible, prior to conducting an inflight or ramp inspection, the air operator's Flight Attendant Manual should be reviewed to ensure Cabin Safety Inspector familiarity with current company policy and procedures. The content, number and issue date of the latest amendment should also be determined. The Cabin Safety Inspector is not required to advise an air operator in advance of ramp or inflight inspections. However, when an inflight inspection is planned on a chartered flight, prior contact with the air operator may be required to ensure that space is available. In this case, continued liaison up to flight time is appropriate in order to monitor changes in seat availability. When planning a series of ramp inspections, the Cabin Safety Inspector should consult air operator schedules to ensure sufficient time between flights for movement from one gate to another in order to complete inspections within the time available. 5.9 RAMP INSPECTIONS
Purpose Ramp inspections are conducted to evaluate compliance with regulatory requirements, to determine conformity with safety related operational procedures prior to departure and to verify that the required safety and emergency equipment is present, serviceable and properly stowed. Ramp inspections are also completed prior to conducting an inflight cabin inspection except where precluded by exceptional circumstances. Ramp Inspection Frequency The ramp inspections frequency is calculated in accordance with the Frequency of Inspection Policy Document TP12840. 5.9.1 Ramp Inspection Procedures
The Cabin Safety Inspector shall: (a) identify him/herself to crew members as outlined in section 5.4; (b) advise the in-charge flight attendant that he/she will be debriefed on the findings prior to deplaning the aircraft, and that the inspection is on safety-related procedures only; (c) observe the pre-flight crew safety briefing (when possible/applicable) and inform the crew of how the inspection will be conducted (e.g. where the Cabin Safety Inspector will be positioned during boarding, when he/she will be deplaning, etc.); (d) verify flight attendant qualification for the aircraft type, if the air operator requires flight attendants to carry proof of qualification; (e) check Flight Attendant Manuals to ensure that they are carried, up to date, amendments are properly inserted and the record of amendment page is properly completed; (f) after reviewing the Flight Attendant Manuals and qualification cards (if applicable), record the names and employee numbers (if available) of those flight attendants in noncompliance on the inspection report;
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(g) observe the crew members safety and emergency equipment checks and verify their findings; (h) review the cabin log book (where carried) and confirm that appropriate cabin safety items have been carried forward to the journey log. Check that corrective action has been taken regarding logged items. Be alert for indications of recurring defects. Note: If significant safety deficiencies are observed, Cabin Safety Inspectors will remove the cabin log book to photocopy entries. Reference the Aviation Enforcement Procedures Manual TP 4751 and the Inspection and Audit Manual TP 8606 for instructions on collecting and documenting evidence. (i) advise the pilot-in-command of any deficiencies, such as: (j) required emergency and safety equipment which does not meet the requirements or is not adequate for the operation; any flight attendant not carrying Flight Attendant Manual (FAM); any flight attendant with a significantly out-of-date FAM or amendments that have not been inserted; any flight attendant who is not qualified on the aircraft type; and insufficient number of flight attendants for the flight.
where applicable, confirm that Minimum Equipment List (MEL) procedures have been implemented;
(k) during the boarding process, stand in a location where procedures can be observed without interference; (l) observe crew implementation of required safety procedures during pre-flight safety checks and passenger boarding and note the content of any announcements made prior to door closing; Where applicable, observe the briefings provided by the cabin crew member(s) to preboarding passengers, passengers with special needs and passengers seated at window exits. (m) carry out a visual cabin check prior to leaving the aircraft. Particular attention should be given to: door mode; galley security; stowage of carry-on baggage (as per Carry-on Baggage Control Program); and air operator's compliance with procedures concerning emergency exit row seating restrictions.
(n) debrief the In-charge flight attendant on findings prior to leaving the aircraft. If the pilot-incommand has requested a debriefing ensure that it is provided. (o) complete the Cabin Safety Inspection Report form. For related procedures, refer to the section entitled Inspection Reports in this chapter.
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5.10 Purpose
INFLIGHT INSPECTIONS
Inflight inspections are conducted to evaluate compliance with regulatory requirements and determine conformity with safety related operational procedures inflight on various aircraft types and routes. Inflight Inspection Frequency Inflight inspections are conducted immediately following certification of a new air operator and on an annual basis in accordance with the Frequency of Inspection Policy Document TP 12840. Inspections should be divided among: the various routes, such as, domestic and transborder, regional and northern routes, scheduled service and charter operations, passenger only operations and passenger/cargo combi operations, etc.; and the various aircraft types with each air operator.
Note: An inflight inspection must be conducted annually on each aircraft type in the operator's fleet. 5.10.1 Trip Pass Procedures The D.O.T. Air Carrier Inspector Trip Pass and Baggage Check (Trip Pass) if required, is used when in-flight inspections are conducted on domestic and international flights operated by Canadian air operators. The Trip Pass is used solely for the purpose of conducting in-flight inspections authorized by the appropriate Regional Manager, Commercial and Business Aviation or Chief, Cabin Safety Standards as applicable. The trip pass shall not be used to provide transportation for personal business or pleasure. Prior-authorization is required (from the Cabin Safety Inspector OPI for that air operator) for inflight inspections carried out on an air operator for which the Inspectors region is not the OPI. When more than one Cabin Safety Inspector is onboard a given flight, only the Inspector conducting the in-flight cabin inspection will use a Trip Pass. Standard airline tickets will be utilized by a Cabin Safety Inspector who is being trained on in-flight cabin inspections. This does not preclude an individual arrangement with an air operator, on a case-by-case basis, to also allow Trip Pass use by a Cabin Safety Inspector trainee on a light load flight. Standard airline tickets will be utilized by Cabin Safety Inspectors traveling in a passenger capacity. The term "standard airline tickets" includes other equivalents such as ticketless flights. Trip Passes are issued by and returned to the Airline Inspection division as this division is responsible for establishing Trip Pass procedures and the maintenance of the master control list. Inspectors will ensure that the number of the Trip Pass(es) used is legibly recorded on the Cabin Safety Inspection Report form. The Transport Canada Official Credentials card is to be presented to the check-in agent at the point of check-in. The Inspectors Credential card number is to be written on the Trip Pass in the box marked "I.D. Card. No.".
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The completed Trip Pass is to be signed by the Inspector in the presence of the check-in agent. Where the intended routing of a flight involves more than one flight number, a separate Trip Pass will be completed for each flight. The check-in agent will complete the Cabin Safety Inspector check-in and retain the blue flight coupon for the air operators records. All complaints regarding abuse, or perceived abuse, of Trip Pass use and the regulatory requirement for an air operator to provide a confirmed passenger seat in the passenger compartment will be investigated. Disciplinary action, up to and including discharge, may be taken against any Inspector who has been found guilty of such abuse. 5.10.2 Seat Selection Procedures Cabin Safety Inspectors will determine the inspection route and verify seat availability for all sectors involved. Where it is determined that a flight is full or historically operated with a full passenger load, the Inspector will change plans and schedule another flight so as not to place the air operator in a position of having to deny access to a revenue passenger or a deadheading crew member; or if the Inspector is at the gate he/she can wait until the boarding process has been completed and, if a seat is available, board at that time. When an inaccurate load forecast for a multi-sector flight results in the displacement of the Inspector by a revenue passenger or a deadheading crew member, or in extenuating circumstances when the completion of the in-flight inspection is mandatory and alternate seating is not available, a Cabin Safety Inspector may occupy an available flight attendant jumpseat if: (a) The Air Operator has been issued Operations Specification # 66 authorizing a Cabin Safety Inspector to occupy an available flight attendant seat; (b) The Inspector has been briefed as per CASS 725.41(2)(b); (c) The Inspector displays his/her Transport Canada Official Credentials in a conspicuous location; and (d) The Inspector does not distract the crew members from their duties, except where warranted for safety reasons. In circumstances where the in-flight inspection on a particular flight is necessary (aircraft or crew) and there is no available flight attendant jumpseat as detailed in (a) above, a Cabin Safety Inspector should either: bump a revenue passenger or a deadheading crew member, or occupy the flight deck observer seat (See CAR 705.27).
Occupying the flight deck observer seat would be dependant on the required areas of inspection and will only be considered at the operators request. Criteria used to determine if "that particular flight is necessary" will be based on an operational requirement that has been preauthorized and documented. The Cabin Safety Inspector can only occupy the flight deck observer seat under extenuating circumstances and when air operators have it specified in their COM as detailed in guidance material for CAR 705.27.
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When the Cabin Safety Inspector, conducting an in-flight inspection, occupies a passenger seat he/she is included in the passenger head count as a passenger. When the Inspector occupies an available flight attendant seat or flight deck observer seat, he/she is added to the crew manifest and identified on the crew manifest as Transport Canada Inspector. 5.10.3 Flight Deck Protocol In this era of heightened awareness for the importance of flight deck access control, it is highly unlikely flight crew will invite a Civil Aviation Inspector, other than those whose duties require their presence on the flight deck for take-off, landing and during flight, to occupy a flight deck seat. An invitation to occupy a flight deck seat for take-off or landing should be politely refused. Requests by the flight crew for the Cabin Safety Inspector to go to the flight deck during the cruise phase of flight, should be only for safety related purposes and in accordance with the air operators approved procedures. Should the Cabin Safety Inspector be required to occupy a flight deck seat for the purpose of continuing an inflight inspection, the Cabin Safety Inspector shall refrain from conversation while the flight crew are monitoring radio transmissions or occupied with other flight deck duties and should be briefed on: (i) (ii) (iii) (iv) Operation and use of the seat and restraint system; Location and use of oxygen system, if applicable; Location and use of life preservers, if applicable; and Inspector responsibilities and actions during an emergency.
The Cabin Safety Inspector must observe the sterile flight deck procedures when assigned the flight deck observer seat. The Inspector must remain in the seat until the aircraft is at 10,000 feet and must return to the seat at the top of descent or by 10,000 feet. 5.10.4 Inflight Inspection Procedures The Inflight Inspection should be preceded by a ramp inspection whenever possible. When an inflight inspection is conducted in isolation of a ramp inspection, every effort should be made to complete the steps in the ramp inspection. Following door closure, the Cabin Safety Inspector will observe crew activities for compliance with regulatory requirements and standards, and air operator procedures such as: (a) carry-on baggage; (b) door secured, slide arming, cross check procedures (as applicable); (c) flight attendant procedures during aircraft movement on the ground (safety related procedures only); (d) individual safety briefing; (e) standard safety briefings (prior to take-off), safety demonstrations and audio visual presentations; (f) flight attendant pre-flight visual checks, cabin/galley secure check; (g) crew communication including communication of concerns regarding aircraft surface contamination; (h) flight attendants seated and secured in assigned stations once all safety related duties are complete and prior to commencement of take-off roll;
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(i) (j) (k) (l)
pre-take-off signal from flight deck; flight attendant attention (silent review); locking flight deck doors; and sterile flight deck procedures.
The Cabin Safety Inspector may at his/her discretion, conduct a visual cabin check prior to takeoff to verify that the cabin, galley and lavatory areas are secured and that procedures concerning emergency exit row seating restrictions and Carry-on Baggage Control Program have been complied with. This visual cabin check should be co-ordinated with the in-charge flight attendant to ensure crew is aware and to ensure the Cabin Safety Inspector is not in the cabin aisle during the preflight safety briefing. Ensure to be seated at or prior to the final signal for take-off. Although this cabin check is conducted while the seat belt sign is illuminated, this action is permitted by regulations that enable the Minister (or delegate) to conduct inspections as necessary in fulfilment of his/her mandate. After take-off, the Cabin Safety Inspector will observe crew member procedures such as: adherence to ordinance signs, commencement of service procedures; standard safety briefings (after take-off & turbulence); and crew communication.
During the cruise phase of flight, and when applicable, the Cabin Safety Inspector will observe flight attendant adherence to safety regulations, standards, and procedures, such as: turbulence; use of trolleys/serving carts; use of service lifts/elevators; service to flight deck; circuit breaker procedures; cabin/galley supervision; flight deck access procedures; and crew communication.
During descent and preparation for landing observe crew adherence to safety regulations, standards, procedures such as: preparation of galley, cabin and passengers; standard safety briefing (prior to landing); securing and checking cabin, lavatory and galley(s); crew communication; flight attendant occupancy of assigned stations when safety related procedures are completed, and in time for landing; pre-landing signal; flight attendant attention (silent review); and sterile flight deck procedures.
The Cabin Safety Inspector may conduct a pre-landing visual cabin check to ensure cabin, galley and lavatory areas are secure following illumination of the fasten seat belt sign, unless turbulence is such that the Cabin Safety Inspector deems it unsafe to be standing at that time. This check should be coordinated with the in-charge flight attendant.
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Following landing and during aircraft movement on the ground prior to reaching the gate, observe flight attendant actions and adherence to procedures such as: occupancy of assigned stations with seatbelts, shoulder harnesses fastened and compliance with ordinance signs until aircraft reaches the gate; completion of safety-related duties during aircraft movement on the surface after aircraft leaves the active runway; control of passenger compliance with ordinance signs; and provision of safety announcements.
As the aircraft arrives at the gate observe crew member compliance with procedures respecting: slide disarming /cross check procedures (as applicable); passenger deplaning; and ramp safety.
Following passenger deplanement, the Cabin Safety Inspector debriefs the in-charge flight attendant, flight attendant(s), pilot-in command (as applicable). The Cabin Safety Inspector will complete the Cabin Safety Inspection Report form. For related procedures, refer to the section entitled Inspection Reports in this chapter. 5.11 RAMP & INFLIGHT INSPECTIONS DEBRIEFING
The Cabin Safety Inspector is to conduct a debriefing upon termination of an inspection. Unsatisfactory results of the inspection that are within the in-charges control and responsibility are to be addressed with him/her. Time permitting, satisfactory results may also be addressed with the in-charge flight attendant. Whether or not a debriefing occurs should be indicated on the report. If no debriefing occurred, the reason should be indicated on the report. The inspection report will reflect all items discussed in the debriefing. Where a Cabin Safety Inspector conducts an inspection on an air operator that is the responsibility of another region, use discretion during the debriefing if unfamiliar with the air operators procedures. The Cabin Safety Inspector may ask the in-charge flight attendant what their company procedure is on the item in question, or, if circumstances permit, may ask to review the Flight Attendant Manual during the flight to review the operator's procedure. If still unsure of a procedure, do not debrief on that item. The item in question is to be detailed on the inspection report and include why the debriefing did not take place. Where circumstances beyond the Cabin Safety Inspector's control result in a very tight flight connection and it is evident that the Cabin Safety Inspector will not be able to debrief the crew upon termination of a flight, the Cabin Safety Inspector may debrief the in-charge flight attendant prior to landing. This can be conducted during the top of descent phase. The same procedure would apply on flights where the passengers are transported to the terminal building via surface transportation (PTV, bus, etc.) or when there is a flight attendant crew change during a short station-stop.
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If the debriefing takes place prior to landing, the inspection report is to reflect this. If additional findings are observed following the debriefing, the Cabin Safety Inspector should make every effort to inform the in-charge flight attendant. Reflect such additional findings in the report and whether the in-charge flight attendant was informed. Debriefings and any inspection related discussions should be conducted following passenger deplanement whenever possible or, at minimum, where passengers cannot hear the conversation. The debriefing is not to include discussions relating to service, unless safety-related (e.g. continuation of service when turbulence exceeds light). Inspection findings and subsequent debriefing are to be based on regulatory requirements and applicable company procedures. The inspection report should specify the regulatory reference or the applicable company procedure that was not adhered to. Where the inspection identifies a non-compliance with regulatory requirements, the pilot-incommand may need to be advised. Where there is a finding respecting actions of a particular crew member, that crew member should also be so advised. 5.12 AIRCRAFT INSPECTIONS
Purpose Aircraft inspections are conducted to ensure that the aircraft and its equipment are in compliance with all regulatory requirements, that sufficient numbers of applicable items are onboard, that applicable equipment is secured, that applicable placards are installed and to verify information contained in the Flight Attendant Manual and Training Programs. Aircraft Inspection Frequency An aircraft inspection is conducted: 5.12.1 during initial certification; when adding an aircraft type and model to the fleet; during air operator audits; and when leasing an aircraft. Aircraft Inspection Procedures
Aircraft inspections will be co-ordinated with the air operator, and whenever possible with a Transport Canada Airworthiness Inspector and a Civil Aviation Inspector. To enable early identification and/or non-compliances, the aircraft inspection is to be conducted as soon as possible after the aircraft is received by the air operator and fully converted for the air operators operation. The Cabin Safety Inspector is to board the aircraft escorted by a company representative, where possible, and visually check the aircraft parts, equipment and placards as per regulatory requirements. The Cabin Safety Inspector will complete the Cabin Safety Inspection Report form. For related procedures, refer to the section entitled Inspection Reports in this chapter.
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5.13 CARRY-ON BAGGAGE INSPECTIONS Purpose Carry-on Baggage (COB) Inspections are conducted to evaluate compliance with regulatory requirements and determine conformity with the air operators Carry-on Baggage Control Program at various stations. Inspection Frequency The COB inspection frequency is calculated in accordance with the Frequency of Inspection Policy Document TP 12840. The COB inspections should be divided among the various air operator departure terminals. The departure terminals should be selected based on the various aircraft types arriving and departing. Each aircraft type should be inspected at least once per year. 5.13.1 COB Inspection Procedures Check in Area: the Cabin Safety Inspector will spend sufficient time at various check in areas, domestic and international, and will observe air operator procedures such as: the location of signage and baggage templates (sizing frames), the agents assessment of carry-on baggage, and any discrepancies in number of pieces and size based on criteria.
Security Area: the Cabin Safety Inspector will spend sufficient time at security, when applicable to that air operators COB control program, and will observe air operator procedures such as: the location of signage, the location of baggage templates, and the security personnels assessment of carry-on baggage.
Gate Area: the Cabin Safety Inspector will spend sufficient time at the gate area and will observe air operator procedures such as: the location of signage, the location of baggage templates, the employees assessment of carry-on baggage, limitation of two pieces maximum of carry-on baggage per person, standby/connecting passengers baggage, and announcement, if applicable.
On-Board Aircraft: the Cabin Safety Inspector will stand in a location where procedures can be observed without interference and will observe air operator procedures such as: crew baggage stowage, passenger baggage stowage, and cabin check prior to door closure.
The Cabin Safety Inspector should complete a visual cabin check prior to leaving the aircraft. Debrief the In-charge flight attendant on findings prior to leaving the aircraft. If the pilot-incommand has requested a debriefing ensure that it is provided.
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Debrief the station manager or appropriate airline representative prior to leaving the terminal. The Cabin Safety Inspector will complete the Carry-On Baggage Inspection Report form. For related procedures, refer to section entitled Inspection Reports in this chapter. 5.14 FLIGHT ATTENDANT TRAINING PROGRAM INSPECTIONS Purpose Training inspections are conducted to evaluate compliance with regulatory requirements, to determine conformity with safety related procedures, to determine the air operator's adherence to a previously approved training program and to determine recommendation for final approval, through the evaluation of: (i) (ii) (iii) (iv) initial flight attendant training; annual flight attendant training; aircraft type training; and flight attendant requalification training.
Flight Attendant Training Frequency Components of an air operator's approved initial training program will be inspected. Recommended components to inspect would be classes pertaining to emergency equipment, emergency procedures, hands-on training and evacuation drills. Only those parts of a flight attendant training program required by the Flight Attendant Training Standard are inspected. Training inspections are to be conducted: In accordance with the Frequency of Inspection Policy Document TP12840, During initial certification (this includes an air operator that is adding a passenger carrying aircraft to their fleet that requires a flight attendant for the first time); When the operator has submitted a totally revised training program (if multiple classes of a training program are being conducted, the evaluation of the training program is achieved by spot checking different classes within that program); With high risk air operators (if previous training inspections have identified significant deficiencies in the delivery of the approved training program); and When an air operator is training replacement workers (in anticipation of a flight attendant strike).
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5.14.1 Training Inspections General The training inspections will evaluate the scope, quality, accuracy and effectiveness of the training programs. The inspection includes, but is not limited to, verifying: that the instructor demonstrates a proficient level of practical teaching techniques and theoretical knowledge of subject matter; the adequacy of training facilities, aids, equipment and material (note: Equipment used for practical training must be the same type as installed in the air operator's aircraft. If air operator is using an emergency/safety equipment board, the brackets must be the same as those installed in the operator's aircraft.); that the training is delivered in accordance with the approved program and is not modified by individual instructors to support a personal opinion or preferred presentation style; and that the training aids, equipment and material referenced in the approved training program are actually used for such training.
The Flight Attendant Training Program can obtain conditional approval when all submitted documentation is deemed to meet the regulatory requirements. Final approval will only be granted once the program has been inspected and meets all regulatory requirements and standards. It is important for the Cabin Safety Inspector to ensure that the inspection for final approval is conducted during the first delivery of the training program or amendment thereto. Where an air operator amends a previously approved training program, only those parts of the program that have been changed require an inspection. 5.14.2 Training Inspections Procedures Where the Cabin Safety Inspector is inspecting training by an air operator for which he/she is the assigned Cabin Safety Inspector or Principle Inspector (PI) and finds minor deficiencies in the delivery of the training program, discuss these items with the instructor during a break in the training or at the end of the training day. Where the deficiency pertains to program content or is considered a major deficiency, discuss the matter with the air operator employee having overall responsibility for Flight Attendant Training Programs. Where the Cabin Safety Inspector is inspecting training by an air operator for which he/she is not the PI, the deficiencies in training are reported to the PI immediately to facilitate corrective action. A Cabin Safety Inspector may only debrief an instructor when prior authorization is granted from the PI. If deficiencies are noted in a training program that has only received conditional approval, the PI will advise the air operator in writing that amendments are required before final approval can be granted and that training may not be conducted until the training program has been amended and final approval granted. If deficiencies are noted in a training program that has received final approval, (e.g. as a result of new operational requirements, regulatory changes, not identified during the approval process), or the training program no longer reflects the air operator's operation, the PI will advise the air operator in writing of the required amendments and due date by which the amendment(s) must be submitted for approval. Note: The air operator cannot conduct further training until amendments are approved.
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In all cases, formal contact with the air operator regarding the air operator's training program rests with the assigned Cabin Safety Inspector. The Cabin Safety Inspector will complete the Cabin Safety Training Inspection Report form. For related procedures, refer to the section entitled Inspection Reports in this chapter. The findings, discussion and corrective action taken/not taken is documented in the training inspection report. 5.15 INSPECTIONS DURING STRIKES/LABOUR DISPUTES
In the event of a labour dispute which could escalate into a flight attendant strike, the Cabin Safety Inspector responsible for that air operator will determine the requirements for increased inspections. The Regional Manager, Commercial and Business Aviation will be advised and kept informed. Inspection of an air operator preparing for a potential flight attendant strike and an inspection program during an actual flight attendant strike situation will be given highest priority. Special emphasis will be placed on the training of personnel which the air operator intends to use to perform the duties of the striking flight attendants. The approved initial Flight Attendant Training Program must be delivered in its entirety when training replacement flight attendants. The Cabin Safety Inspector is responsible to inspect such training. The Cabin Safety Inspector responsible for the air operator will immediately notify the air operator of any inspection deficiencies and request corrective action. Inspection practices identified in this Chapter will apply. Consistent with the urgency of the existing situation, other Regions and/or Cabin Safety Standards may be requested to assign a Cabin Safety Inspector to provide assistance. When additional Cabin Safety Inspectors are required, the request will be submitted through the appropriate channels. A summary of all inspections conducted during the strike will be reported to the Regional Manager, Commercial and Business Aviation on a daily basis. This report should contain the following information: (a) Overview of air operator's operation, cancelled flights, bases where flight attendant training is being conducted, etc.; (b) the approximate number of flight attendants available for duty; (c) the approximate number and type of inspections being conducted (training, scheduled flights, chartered flights); (d) deficiencies noted and corrective action requested; (e) follow-up action and status of previous discrepancies; and (f) remarks - newsworthy incidents, etc. Personal opinions concerning strike issues shall not be expressed in public or otherwise.
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5.16
INSPECTION REPORTS
Reports are a standardized method of documenting information and findings during inspection activity. The effectiveness of a report depends on the flow of timely, accurate, concise, factual and relevant information formatted so that matters requiring attention can be easily identified and acted upon. Refer to Annex 3 for inspection reports/forms. All inspection forms must be thoroughly completed and submitted immediately after each inspection using the appropriate form. Where, for any reason, part of the inspection was not or could not be completed, this should be noted on the form along with the reason for it. Where a Cabin Safety Inspector is out of town, inspection reports will be submitted immediately upon his/her return. Where the report form is insufficient to document all inspection findings, the additional information is to be provided in an attachment to the report. The attachment should also identify the air operator, flight number, aircraft number and/or registration, and date. It is recommended that the Cabin Safety Inspection Report form be completed during the ramp/inflight inspection process or immediately after the flight. In regard to the Cabin Safety Training Inspection Report, it is recommended that this form be completed on a daily basis rather than at the end of the training course to avoid the possibility of omitting information. The Cabin Safety Inspection Report is to be used when conducting an aircraft inspection. Provide comments for each item marked Unsatisfactory", or "Not Checked". If an item was initially marked "Unsatisfactory" and subsequent follow-up results in the item becoming "Satisfactory", this is reflected on the report with the date and time of the second entry together with the Cabin Safety Inspector's initials. Completed inspection reports and any attachments thereto, are to be distributed in accordance with directions on the report form. Ensure that copies are sent to the PI and to the operations file for the air operator. When a regulatory violation or non-conformance to the operators approved procedures is observed, the Cabin Safety Inspector shall document all the facts on the inspection form and include supporting information and references. Steps to effect immediate corrective action and subsequent follow-up with the air operator will be initiated by the operators PI. When discrepancies or non-conformances are noted on report forms, the air operator is to be advised of the findings in writing. The correspondence must be thorough and accurate, and include the following recommended items: the date and type of inspection; identification of aircraft, crew, equipment involved, flight leg if relevant, etc.; description of the findings; specific regulatory references or approved procedure, where applicable; statement regarding any action taken or debriefing conducted by the Cabin Safety Inspector at the time of the inspection, if applicable; (f) details as to the requirement for corrective action and when that corrective action is anticipated; and (g) request for confirmation of the corrective action taken by the air operator. (a) (b) (c) (d) (e)
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When completing an inspection report on an air operator that is the responsibility of another region, the Inspector shall conduct necessary research to verify that comments respecting any non-conformities are justified and where justified are provided in detail. This procedure will help ensure that all comments relate back to a regulatory requirement or an approved company procedure. This will also eliminate comments submitted without detail which requires the Principal Inspector to contact the other Inspector to clarify comments. Where an Inflight Inspection report describes findings of non-compliance with AOHS requirements, as per the inspection criteria, the Cabin Safety Inspector shall forward a copy of the report with their findings to the regional Aviation OHS Inspector. When an observation is made relating to a security issue, the information should be sent to the Regional Security Officer for follow-up. Correspondence regarding an inspection should be actioned promptly to enable the air operator to investigate and take appropriate corrective action 5.17 BASE INSPECTIONS
Purpose Base inspections are conducted in order to obtain an overall picture of the air operator's facilities, personnel and infrastructure. The depth of a base inspection will depend on the complexity of the air operator's operation and will take into account the reason for the base inspection, e.g. an inspection during an audit or an inspection of a long established operator. Base inspections are conducted at flight attendant bases and training bases. Base Inspection Frequency Base inspections are conducted at each flight attendant base during air operator audits. The frequency for base inspections is outlined in the Frequency of Inspection Policy Document TP12840. 5.17.1 Base Inspection Procedures Base inspections will entail inspection of any number of the following areas, as applicable to the air operator. (a) INTERVIEWS - Key personnel are to be interviewed to get an overall picture of the air operators' operation and determine their knowledge of regulatory requirements. Be sure to explain the purpose of the interview and the Base inspection to the person being interviewed. (b) Although titles will change from one air operator to another, the personnel indicated on the Audit Interview form (see Annex 5 for form) or a person of an equivalent title should be interviewed. (c) JOB DESCRIPTIONS - Obtain a copy and review job descriptions to determine whether the job descriptions are in line with current work being done. (d) ORGANIZATION CHART - Obtain a copy of the organization chart and discuss it with personnel being interviewed to ensure that it is still representative of the current organizational structure.
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(e) PUBLICATIONS - Determine if air operator has the necessary publications and that these documents are available for flight attendant office use, and are up-to-date (e.g. applicable regulatory manuals, standards manuals, etc.). Where copies of the applicable Regulations and Standards are not kept at the base, determine how the information can be quickly accessed when required. (f) HOURS - Check the hours the base office is staffed and availability of base supervisory personnel for flight attendants during and after office hours.
(g) FLIGHT ATTENDANT MANUALS & SAFETY BULLETINS - Check information pertaining to issuance of Flight Attendant Manuals and amendments, flight attendant Safety Bulletins, how these documents are issued to flight attendants, and the availability of extra Flight Attendant Manuals and amendments at the base. (h) MAIL ROOM - Spot check flight attendant mailroom to determine if Flight Attendant Manual amendments and Safety Bulletins are picked up in a timely manner by flight attendants. (i) FLIGHT ATTENDANT INFLIGHT REPORTS - Check how flight attendant inflight reports are dealt with and whether copies are available at the base. When checking flight attendant inflight reports check 15 to 20 reports to see type of problem and how the air operator responded. Stop if no problems are identified. If problems are identified, check another 15 to 20 reports, etc. Only record those reports that contain a problem. Record pertinent data. (j) FLIGHT ATTENDANT BASE COMPLEMENT - Check number of flight attendants at each base.
(k) RESERVATION SYSTEM - Spot check reservations system and check-in procedures for items relating to safety to ensure that they correspond with information contained in the Flight Attendant Manual (i.e. Carry-on Baggage Control Program, exit row seating, infants, special care passengers, etc.). (l) FLIGHT ATTENDANT INJURY REPORTS - If available, check flight attendant injury reports to determine if there are safety-related trends.
(m) AIRCRAFT JOURNEY LOGS/CABIN LOG BOOKS - Spot check closed aircraft journey log books and cabin log books to verify any safety/emergency equipment snagged and the associated repair information. The aircraft journey logs can also be used to verify flight attendant complement verses passenger load and flight attendant duty times. (n) TRAINING - If the base is also a training base, assess training facility, classroom, training aids, serviceability of equipment (always do so under the supervision of an air operator employee), snagging procedures, training records, etc.
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(i) When reviewing training records, select records at random and only document those records that contain a discrepancy. Remember that only the most recent exam must be kept on file and can be kept in a different location as long as it is auditable. (ii) When reviewing training and qualification records for instructors (who are maintaining their Flight Attendant qualifications) ensure that all subjects/courses that they teach are indicated as it requalifies them in that particular topic. If the instructors participate as trainees, it should also be indicated. Both instructors and developers are exempt from writing the exams or completing workbooks for the subject they teach or lesson plans they develop. Guidance for training records can be found in various areas: 705.127 Training and Qualification Records; 725.124 Line Indoctrination training; and TP 12296 Part 7, Drills.
(o) COMPANY DEBRIEFING - At the end of each base inspection the base manager/supervisor is to be debriefed of findings. The air operator is also to be notified of findings in writing. 5.17.2 Base Inspection Summary Report The Base Inspection Summary should be a clear, concise and factual report of the findings at the air operators base. The following items are recommended to be included in the Base Inspection Summary: Name of air operator; Air Operator Certificate number and file numbers; Aircraft type(s); Location and date of base inspection; Cabin Safety Inspector's name; Reason for inspection; Name and general background of the base manager/supervisors, and other persons that were interviewed during base inspection; Base hours and availability of supervisory personnel; Number of flight attendants at each base inspected; Inflight report maintenance and follow-up procedures; Dissemination of safety information (e.g. mail room, crew room, etc.); Emergency equipment inspected; and All findings.
If the inspected base includes a training base: Number of instructors; Description of facility, classroom, training aids; Results of training record spot checks; Record type and numbers of equipment (e.g. present, serviceable); and Serviceability of equipment and snagging procedures.
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5.18
FOREIGN INSPECTIONS
When a sufficient criterion has been established to undertake a foreign inspection, the inspection is convened by the Director General Civil Aviation with direct responsibility assigned to the Director, Commercial and Business Aviation. The inspection team is assembled by the Chief, Foreign Inspection. The Foreign Inspection division is responsible for the preliminary discussions with the foreign regulatory authority, the foreign air operator personnel, and when necessary, with Foreign Affairs and the Canadian Embassy abroad. There is a team of Inspectors, including Cabin Safety, who have been designated to carry out foreign inspection activities as part of the Foreign Inspection Team. Inspectors will have completed a foreign inspection training program before being tasked to carry-out a foreign inspection. Normally, the team will consist of the following members and the team leader is one of the Inspectors: Cabin Safety Inspector Civil Aviation Inspector Airworthiness Inspector
When necessary, a Certification Inspector, a Security Inspector, a Dangerous Goods Inspector or an Operational Standards Inspector may be added to the Foreign Inspection Team. Concerns regarding the safe operation of a foreign air operator are brought to the attention of Transport Canada Safety and Security by: deficiencies observed by Transport Canada Safety and Security personnel; reports of non-compliance and unsafe activity recorded in the CADORS; complaints received from passengers who travel on foreign air operators; regulatory instability in the foreign country; and indications of political unrest and/or economical difficulties in the country of the air operator's principal base.
The following documents published by the International Civil Aviation Organization (ICAO) contain applicable cabin safety international standards and recommended practices: Operation of Aircraft, Annex 6, Part I and Part II to the Convention of International Civil Aviation; and Airworthiness of Aircraft, Annex 8 (occasional reference).
Cabin Safety Inspectors designated to the Foreign Inspection Team are provided with the following manuals: Foreign Air Operator Certification and Procedures Manual TP 11524; and Guideline for Cabin Safety Inspectors - Inspection of Foreign Air Carriers.
When conducting inspections of foreign air operators, only the Annexes to the ICAO Convention are to be used as the statutory basis for inspections. On-going safety surveillance is done by means of ramp inspections at Canadian airports.
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5.19
AUDITS
Transport Canada Civil Aviations policy is to conduct periodic evaluations of operations involving all commercial air operators operating in Canada. An audit is normally conducted by a team of Inspectors representing all components of the Civil Aviation Inspection System and involves an in-depth examination of the organization, assigned responsibilities, manual procedures and actual practices of an air operator. The Inspection and Audit Manual TP 8606 details Transport Canada audit policy and contains the procedures and techniques necessary to enable Cabin Safety Inspectors to conduct regulatory audits in accordance with the national standard. Supplementary information regarding policies and procedures specific to the conduct of inspections and audits within the Commercial and Business Aviation Branch are contained within the Commercial and Business Aviation Inspection and Audit Manual TP 13750. 5.20 REGULATORY SERVICES ENFORCEMENT OF CABIN SAFETY REQUIREMENTS
Cabin Safety Inspectors cannot work in isolation of the Regulatory Services Branch where noncompliance has been identified and will liaise with their Regional Manager before seeking regulatory compliance action. When a Cabin Safety Inspector detects a violation of a regulation, he/she must carry out a preliminary investigation and gather appropriate evidence to submit for a possible comprehensive investigation. The purpose of the preliminary investigation is to preserve evidence and to determine whether or not the alleged violation warrants further investigation. It is carried out as follows: (i) (ii) (iii) (iv) (v) (vi) (vii) preserve perishable evidence and documents. Where possible, take photographs of all objects that cannot be secured or moved; record all possible violations, even borderline offences; record the names of all witnesses that were present or may have information; record date, time and location of offence; take notes immediately preceding and following the offence; all witnesses on hand should be interviewed and statements obtained; keep an accurate set of notes in chronological order.
Submit findings to the Regional Manager, Commercial and Business Aviation who will determine whether findings should be directed to Regulatory Services for a comprehensive investigation. The Aviation Enforcement Policy Manual TP 13794 and the Aviation Enforcement Procedures Manual TP 47541 describe the policies and procedures to be used in compliance with Civil Aviation rules
CHAPTER 6
Page 6-1
RECORD
Bulletin No. 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Effective Date Inserted By
Chapter 6: Bulletins
ANNEX 1
Page A1-1
PUBLICATIONS
The Cabin Safety Inspector will be provided with a copy of the Cabin Safety Inspector Manual and its associated amendments and the Cabin Safety Standards Manual, if applicable. Cabin Safety Inspector(s) will have a copy of the Flight Attendant Manual and Training Programs for each air operator for which they are the Principal Inspector The following publications are documents the Cabin Safety Inspector may work with and should be readily available: Title
Code of Practice: Aircraft Accessibility for Persons with Disabilities and Air Travel Accessibility Regulations Guidelines - Carriage of Non-Ambulatory Passengers on Large Turbo Jet Aeroplanes Civil Aviation Directives Commercial and Business Aviation Policy Letters Canadian Aviation Regulation Advisory Council Management Charter and Procedures Commercial and Business Aviation Advisory Circulars Canadian Aviation Regulations and Standards Guidance Material Subparts 703, 704 & 705 Aeronautical Information Publication (AIP) Air Operator Certification Manual Starting a Commercial Air Service Manual Air Carrier Merger or Take-Over Procedures Guide Commercial and Business Aviation Inspection and Audit Manual Inspection and Audit Manual Guide to Air Ambulance Operations Air Carrier Inspector Manual Aviation Enforcement Policy Manual Aviation Enforcement Procedures Manual Delegation of Authority document #150346 Master Minimum Equipment List (MMELs) Aircraft Operating Manual (AOM); NACIS Operations Specifications (Standard Operations Specifications) Type Certificates Managers Handbook on Staffing & Recruitment Travel Directives Technical Standard Orders
TP
N/A N/A 8749 NA 11733 N/A 12916 N/A 2300 4711 8880 9908 13750 8606 10839 3783 13794 4751 N/A N/A N/A N/A N/A N/A
Web Site
http://www.cta-otc.gc.ca/access/codes/air/index_e.html RDIMS 327971 http://www.tc.gc.ca/CivilAviation/directives/menu.htm http://www.tc.gc.ca/CivilAviation/commerce/policy/menu.htm http://www.tc.gc.ca/civilaviation/RegServ/Affairs/carac/Charter/menu.htm http://www.tc.gc.ca/CivilAviation/commerce/circulars/menu.htm http://www.tc.gc.ca/CivilAviation/RegServ/affairs/cars/menu.htm http://www.tc.gc.ca/CivilAviation/commerce/manuals/menu.htm http://www.tc.gc.ca/civilaviation/regserv/Affairs/AIP/menu.htm http://www.tc.gc.ca/CivilAviation/commerce/manuals/tp4711/menu.htm http://www.tc.gc.ca/CivilAviation/commerce/manuals/tp8880/menu.htm http://www.tc.gc.ca/CivilAviation/commerce/manuals/tp9908/menu.htm http://www.tc.gc.ca/CivilAviation/commerce/manuals/tp13750/menu.htm http://www.tc.gc.ca/CivilAviation/publications/tp8606/menu.htm http://www.tc.gc.ca/CivilAviation/commerce/manuals/tp10839/menu.htm http://www.tc.gc.ca/CivilAviation/commerce/manuals/tp3783/menu.htm http://www.tc.gc.ca/civilaviation/RegServ/Enforcement/Publications/tp1379 4/menu.htm http://info/civilaviation/RegServ/Enforcement/Publications/tp4751/menu.htm (Internal only) http://www.tc.gc.ca/CivilAviation/RegServ/Affairs/DOA/menu.htm http://www.tc.gc.ca/CivilAviation/certification/projects/mmel/menu.htm N/A N/A
http://www.tc.gc.ca/aviation/applications/nico-celn/ http://tcinfo/humanresources/staffing/archives/menu.htm (Internal only) http://publiservice.gc.ca/travel/travel_e.html 12916 http://www.tc.gc.ca/CivilAviation/Regserv/Affairs/cars/Part5/Standards/537/ sub-b.htm#537_101 OTHER USEFUL MANUALS N/A N/A http://ecfr.gpoaccess.gov/cgi/t/text/textidx?&c=ecfr&tpl=/ecfrbrowse/Title14/14tab_02.tpl N/A
Code of Federal Regulations, Parts 1 - 59 (FARs) International Standards and Recommended Practices - To the Convention on International Civil Aviation (ICAO) Annex 6: Operation of Aircraft & Annex 8: Airworthiness of Aircraft Operations Manual (Flight Operations and Inflight) Standard Operating Procedures Manual (SOPs) Minimum Equipment List (MELs) Dispatch Deviation Guide
OPERATOR MANUALS
Annex 1: Publications
ANNEX 2
Page A2-1
Note: Highlighted items are to be covered by the Regions, while items with an aster (*) beside them are to be covered by Standards inspectors only.
CABIN SAFETY INSPECTOR INITIALTRAINING REQUIREMENTS
Part A Core Training Program

1.0 Module One ADMINISTRATION Objective: At the completion of this section the Inspector will be able to: Identify Commercial and Business Aviation personnel; Identify and locate administrative procedures required by Cabin Safety; Log into and operate the Transport Canada computer system and website; Utilize the telephone system; and Complete all relevant documentation for inspector credentials and passes. 1.1 Welcome Introduction to immediate workgroup and other employees Expectations hours of work TP 13051 TC Employee handbook 1.2 Training program SOJT program scope and trainer Training program overview SOJT training schedule Outline of training standards 1.3 Building layout and facilities Building facilities (including washrooms, boardrooms, first aid station and light switches) Orientation to various divisions Alarms and fire procedures Location of nurses office, if applicable Emergency procedures Bomb threat procedure Location of photocopier and fax machines Review procedure for garbage recycle system, if applicable Location of Emergency Response Centre, if applicable 1.4 Inspector identification Complete paperwork for inspector credentials Complete emergency contact paperwork Complete form for building pass Review building security requirements and procedures Complete form for airport security pass, if applicable Photo taken for building pass, if applicable Complete form for business cards 1.5 Office Administration Telecommunications procedures / protocols: Set up password for telephone Familiarize trainee with telephone and provide instruction booklet Familiarize trainee with phraseology for answering calls, greetings and name announcements and language requirement Provide trainee with telephone lists Transport Canada Directory contents / use Review procedure for collect calls Review procedure for calls from MP offices, media and public Review procedures for conference calls (telephone and video) Facilities/location Protocols for booking/use Complete application for and review procedures of long distance telephone calling card Outline how to respond to general enquiries Review procedure for ordering supplies
TRAINER
DATE & SIGNATURE
Annex 2: Initial Training Requirements
CABIN SAFETY INSPECTOR MANUAL CABIN SAFETY INSPECTOR INITIALTRAINING REQUIREMENTS
Page A2-2

1.6 Computer Setup and Literacy Complete User ID applications (internet access, NACIS, e-mail, remote access, RDIMS) Set-up password Computer programs Microsoft Office Word Access Excel PowerPoint Outlook Familiarize trainee with Explorer and setting up directories Familiarize trainee with Outlook program Review use of internal/external e-mail system (protocols, procedures, out of office,...) Calendar, tasks, etc. RDIMS NACIS PKI/Entrust Templates Review access to Groups (G:\) drive, templates, forms directory and public directories Review location and purpose of Users (H:\) drive Review Internet Explorer (include book marking) and location of various regulations (e.g. CARs, Aeronautics Act) Review use of and protocols of Internet and Intranet Review search engines 1.7 Filing System and Document Control RDIMS and electronic filing Provide file and library lists Confidential files and documents Filing system: control, retention, use Review e-forms catalogue Locked filing cabinets Routing symbols and file handling Notes to file and documentation of telephone calls 1.8 Libraries Show Technical Reference Centre and check-out process; and familiarize trainee with location of various publications and computer system Familiarize trainee with Transport Canada Virtual Library Review the Cabin Safety Web Page Review location of FARs Library Show Business Centres and explain function Show Communications Centre and documents available from centre Orient trainee with library filing system Orient trainee with location of videos, manuals, supply cabinet
TRAINER
DATE & SIGNATURE
Page A2-3

1.9 Travel Documentation/Information Review procedure to obtain TIN number Review procedures for completion of travel authority/expense claim form including international exchange rates Procedures for cost recovery Review procedures to obtain and use government credit card Review procedures and requirements for passports, inoculations and visa Review Treasury Boards guidelines for travel (provide mileage and meal expense schedules) Procedures to obtain and use taxi chits Review procedures for airport parking permit, if applicable Review use of TC vehicles for ground transportation Computer use and security while travelling Use of Transport Canada supplies and clothing, if applicable Blanket approval for local travel 1.10 Correspondence procedures Review language requirements for documents, correspondence and e-mails to the public and regional offices Review internal and external correspondence system file numbers, signature blocks, due dates, coordination procedures Review procedures for protected documents Review internal mailing designators Review ATIP procedures, requirements and obligations Review procedures for executive correspondence (Ministerials, Briefing notes, Question Period notes) Review co-ordination procedures Review procedure to finalize correspondence and documents Review location and use of Route Slip Review procedure for translation requests Review procedure for circulation binder and circulating mail
TRAINER
DATE & SIGNATURE
Page A2-4

2.0 Module Two TRANSPORT CANADA ORGANIZATION Objective: At the completion of this section the inspector will be able to: Explain Cabin Safetys relationship with other divisions within Commercial and Business Aviation within Transport Canada. 2.1 General organization Review departmental organization chart Minister of Transport Deputy Minister Associate Deputy Minister Assistant Deputy Minister Director General Director Chief 2.2 Commercial and Business Aviation structure Review organizational chart for Civil Aviation Headquarters and Regions Review organizational chart for Commercial and Business Aviation Priorities and mandate Protocols Directives 2.3 Cabin Safety Review organizational chart for Cabin Safety Interfacing with other Inspectors, divisions, branches, directorates (protocols) Communicating with Air Operator Personnel (protocols) Role of Cabin Safety Standards including relationships with national and international associations Line and functional authority Role of the Inspector, Standards Role of the Inspector, Operations General responsibilities Statement of Qualifications and Work Description Acting responsibilities/documentation Annual training plan Annual performance review ARASS overview
TRAINER
DATE & SIGNATURE
Page A2-5

3.0 Module Three AVIATION REGULATORY DOCUMENTS Objective: At the completion of this section the trainee will be able to: Recognize the different regulatory documents that may be useful or necessary for an Inspector 3.1 Canadian Regulatory documents (to be discussed this is only to tell them these documents exist and advise of their location) The Aeronautics Act The Canadian Transportation Act Canadian Aviation Regulations (CARs) Canadian Aviation Standards Commercial Air Services Standards (CASS) Civil Aviation Directives Commercial and Business Aviation Policy Letters Commercial and Business Aviation Advisory Circulars Airworthiness Directives (ADs) The Canada Labour Code-Part II Aviation Occupational Health and Safety Regulations (AOHS) Air Operators Certificates Operations Specifications Exemptions Certificate of Registration Certificate of Airworthiness Airworthiness Notices The Transportation of Dangerous Goods Act, 1992 The Transportation of Dangerous Goods Regulations The International Civil Aviation Organization Technical Instructions Transportation of Dangerous Goods Permit of Equivalent Level of Safety The International Air Transport Association Dangerous Goods Regulations The Transportation Safety Board Act
TRAINER
DATE & SIGNATURE
Page A2-6
Note: Highlighted items are to be covered by the Regions, while items with an aster (*) beside them are to be covered by Standards inspectors only.
Part B Cabin Safety Training Program

1.0 Module One FAMILIARISATION WITH CABIN SAFETY Objective: At the completion of this section the Inspector will be able to: Recognize the major differences between industry and Transport Canada; Locate and utilize the various documents necessary to effectively do his/her work. 1.1 Introduction Transition from industry to government Differences How to effectively deal with them 1.2 Required Documents Issue the following documents and manuals or provide the link to the appropriate web page: Cabin Safety Inspector Manual Cabin Safety Standards Manual Aeronautics Act (or overview booklet, whichever is available) Flight Attendant Training Standard Flight Attendant Manual Standard Describe purpose, contents and responsibility with regard to amending above documents
TRAINER
DATE & SIGNATURE
Page A2-7

2.0 Module Two HUMAN RESOURCES Objective: At the completion of this section the inspector will be able to: Use LEX system to enter appropriate information; 2.1 Forms Review LEX system 2.2 Human Resources Review employee benefits Review and complete Conflict of Interest form Review Technical Inspector Contract (invite Union Representative) Inspector will report to Human Resources, with PRI number or SIN number and correct branch designator to complete payroll documentation
TRAINER
DATE & SIGNATURE
Page A2-8

3.0 Module Three CORRESPONDENCE Objective: At the completion of this section the Inspector trainee will be able to: Identify and describe the purpose of and process to the creation of correspondence and documentation pertinent to the Cabin Safety Division; Distinguish between internal and external correspondence; Develop various documents required by a Cabin Safety Inspector. 3.1 Hot Desk Bulletin Explain use of Hot Desk Bulletin and review procedures for submission & response Review Hot Desk directory system on computer Advise of location of hard copy of Hot Desk Bulletins Review monthly rotation of Hot Desk responsibility* Review Hot Desks issued to date Observe the development of a Hot Desk Successfully develop a Hot Desk 3.2 Legal Interpretations Review purpose and limitations Review procedure to request legal interpretations Refer trainee of location for existing legal interpretations 3.3 Question Period Notes Review purpose Review and provide procedural information Inform trainee of location of Question Period Notes Observe the development of Question Period Notes* Successfully develop Question Period Notes* 3.4 Briefing Notes Review purpose Review procedural information Review interaction with Issues Coordination Inform trainee of location of Briefing Notes Observe the development of Briefing Notes Successfully develop Briefing Notes 3.5 Ministerials Review purpose Review and provide procedural information Review interaction with Issues Coordination Inform trainee of location of Ministerials Observe the development of a Ministerial Successfully develop of a Ministerial 3.6 Commercial & Business Aviation Circulars (CBAACs) Review purpose Review and provide procedural information Review co-ordination procedure Review interaction with Issues Coordination Inform trainee of location of CBAACs Review distribution procedure (definition of legality of this document) Observe the development of a CBAAC* Successfully develop of a CBAAC*
TRAINER
DATE & SIGNATURE
Page A2-9

3.7 Policy Letters Review purpose Review procedural information Review translation requirements Review location of template Review co-ordination procedure Review interaction with Issues Coordination Review distribution procedure Inform trainee of location of Policy Letters Observe the development of a Policy Letter* Successfully develop of Policy Letter* 3.8 Media Lines Review purpose Review procedural information Review translation requirements Review coordination procedures Review interaction with Issues Coordination Review distribution procedure Inform trainee of location of Media Lines Observe the development of a Media Line Successfully develop a Media Line 3.9 Public Enquiries Review various types: emails, calls, mail Review procedural information Review translation requirements Review coordination procedures Review interaction with Issues Coordination Review distribution procedure Inform trainee of location of public enquiries Observe the development of a response to a public enquiry Successfully develop a response to a public enquiry 3.10 CTA complaints What is CTA - information and purpose Review procedural information Review translation requirements Review coordination procedures Review interaction with Issues Coordination Review distribution procedure Inform trainee of location of CTA complaints Observe the development of a response to a CTA complaint Successfully develop a response to a CTA complaint
TRAINER
DATE & SIGNATURE
Page A2-10

4.0 Module Four Objective: At the completion of this section the Inspector trainee will be able to describe: The legislative process as it pertains to the Canadian Aviation Regulations; The Inspectors authority within the legislation; and, The purpose of risk management principles within that role. 4.1 Regulatory Training Review regulatory structure Aeronautics Act Relationship to FARs, JARs and other CAA regulations Review Canadian Aviation Regulations Review CARAC Management Charter & Procedures CASO, GOFR and working groups Review role and function of ICAO Protocol for meeting attendance 4.2 Notice of Proposed Amendments (NPAs) Review purpose and responsibilities Review form and co-ordination Review preparation of an NPA* Review location of regulations* Observe the development of an NPA* Successfully develop of an NPA* 4.3 Delegation of Authority Review Ministers authority to delegate powers and duties under the Aeronautics Act (provide Liability through the exercise of Delegated Authority brochure) Review process of Delegation of Authority Document Review Cabin Safety Schedules of the Delegation of Authority Document Discuss any restrictions on the individuals delegation of authority, the means by which they will be lifted and by whom 4.4 Exemptions Review purpose Provide sample precedent Explain global exemptions Inform trainee of location of Directive #1 and existing exemption package Review procedures for exemptions to standards Observe the development of an exemption Successfully develop an exemption
TRAINER
DATE & SIGNATURE
Page A2-11

5.0 Module Five INSPECTOR TASKS Objective: At the completion of this section the Inspector will be able to: Identify the purpose and function of the policy of inspection frequency and the Aviation Regulation Activity Standards System (ARASS); Understand how the various inspections are planned. 5.1 ARASS Review purpose of system and who uses it Provide brief overview of how system works numbering and what is included in the various tasks Overview of up-dating clientele database Outline the Inspectors responsibility with regard to ARASS 5.2 Frequency of Inspection Review purpose of system and who uses it Provide overview of how system works For more details view the intranet at: http://info/civilaviation/ProgramServices/FOIPD/menu.htm Review development of annual inspection program and its relationship to ARASS and FOI
TRAINER
DATE & SIGNATURE
Page A2-12

6.0 Module Six INSPECTIONS Objective: At the completion of this section the Inspector will: Be familiar with the way Transport Canada exercises safety oversight through the conduct of inspections. 6.1 Inspection Process Review use of Inspector Trip Pass & review ACAC 120 Review protocol when communicating with management personnel, training personnel and crew members Review use of Inspector credentials Review purpose and conduct, including inspection criteria, and pre-inspection activities (scheduling, coordination and communication), of: o ramp inspections o base inspections o aircraft inspections o inflight inspections o training inspections o carry-on baggage inspections Review memorandum of understanding respecting AOHS Review completion of inspection forms and routing process Review completion of correspondence to operators respecting deficiencies observed during inspections, including follow-up Provide trainee with Inspector Notebook (if available) and copy of Inspection Report 6.2 Practical Training Observe inspections under the supervision of a qualified inspector/supervisor Inflight Ramp o base inspections o aircraft inspections o training inspections carry-on baggage inspections Conduct above inspections successfully Observe an air operator with FAs Oberve an air operator audit without FAs Observe a QAR
TRAINER
DATE & SIGNATURE
Page A2-13

7.0 Module Seven CERTIFICATION Objective: At the completion of this section the Inspector trainee will be familiar with: The procedures pertaining to operator certification; and The various documents to be used during certification. 7.1 Operator Certification Review the process for certification Certification of an operator with flight attendants Certification of an operator without flight attendants Inform trainee(s) to refer to TP 4711 & CSIM Annex 6 Instruct trainee(s) on the certification process using the Air Operator Certificate Application Passenger Carrying Authority Cabin Safety, form 26-0448 Review regional procedures for air operator certification 7.2 Document Review Review cross-referencing procedure Review coordination of documents Review document for technical accuracy Review document for compliance with the Standard Review procedures for non-compliant documents Review conditional approvals, final approvals and the procedures when an approved document is in error (link to delegation) Observe the review of a document Successfully review a document 7.3 Aircraft Type Approvals/Type Certificates Purpose of aircraft type approvals/ type certificates Review how to determine the certification basis of an aircraft Review the role of cabin safety with regard to certification Review Notices of Proposed Rulemaking FAA (NPRM) Review Airworthiness Directives (Canadian and U.S.) Review Airworthiness Notices Review Aircraft Certification and Maintenance & Manufacturing Policy Letters Review Aircraft Certification and Maintenance & Manufacturing Staff Instructions Review research techniques and contacts 7.4 Technical Standard Orders (TSOs) Review the purpose of TSOs Review location of TSOs Review which items are TSOd 7.5 MMELs/MELs/GMELs/Guidance Book Review purpose and use of guidance book Review purpose, use and approvals of MMELs, MELs and GMELs Explain interaction with Aircraft Certification Flight Test Review who completes the approvals (link to delegation) Review Transport Canada Supplements, generated MELs Review global MEL changes Inform trainee of existence of MMEL working group Observe the review of an MEL Successfully review an MEL 7.6 Operational Specifications (Ops Specs) Review purpose Refer to applicable CARs dealing with Ops Specs Review how to update Ops Specs Provide sample
TRAINER
DATE & SIGNATURE
Page A2-14

8.0 Module Eight MANAGEMENT SYSTEMS Objective: At the completion of this section the Inspector trainee will be able to: Describe the purpose of internal and external audits; State the purpose and function of the Aviation Occupational Safety and Health branch within Civil Aviation; State the purpose and function of the Dangerous Goods division branch within Civil Aviation; State Cabin Safetys relationship with Security. 8.1 Audit Procedures Review risk indicators (CADORS & Ops Immediate Reports) Brief overview of purpose and location of APM Successfully complete the audit procedures course 8.2 Quality Assurance Review Review purpose View PowerPoint presentation 8.3 Aviation Occupational Health and Safety (AOH&S) Review AOHS role, its mandate and interaction with Cabin Safety Review location of AOHS information on website Overview of AOHS Provide AOHS brochures Other training as required by the region 8.4 Dangerous Goods Review the role of Dangerous Goods, its mandate and interaction with Cabin Safety 8.5 Security Review the role of Security, its mandate and interaction with Cabin Safety
TRAINER
DATE & SIGNATURE
Page A2-15

9.0 Module Nine CAREER DEVELOPMENT Objective: At the completion of this section, the Inspector trainee will be able to: Identify the procedure for and will have received an individual performance review; Develop a learning plan 9.1 Performance Review Brief overview of process Provide copy of Acknowledgment of performance form (10-0492) and Employee performance report (10-0544) Review process for requesting training for fiscal year Review process for conference approval and foreign travel approval for fiscal year 9.2 Exam and Interview Debrief Review of interview and exam results
TRAINER
DATE & SIGNATURE
Page A2-16
CABIN SAFETY INSPECTOR TRAINING

The following constitutes guidance for the training of new Cabin Safety Inspectors according to Civil Aviation Directive No. 7. It outlines the various training required for Inspectors to obtain their Delegation of Authority. PHASE I The training courses outlined in Phase I represent the mandatory training for new Inspectors to be granted their Official Credentials for their Delegation of Authority, as outlined in Civil Aviation Directive No. 7. http://tcinfo/CivilAviation/directives/dir7.htm. Partial delegation may be issued when Phase I training has not yet been completed. Partial delegation must be issued according to Civil Aviation Directive No. 7A, Appendix A. http://tcinfo/CivilAviation/Directives/dir7A_att1.htm. Courses Required for Basic Delegation of Authority Structured On-the-Job Training (SOJT) DOIT: Basic training for delegated officers Basic enforcement Risk management Communication skills TC orientation Audit procedures C&BA specialty Safety Management System (SMS) Date completed Verified by
Note: DOIT is a mandatory program that encompasses 5 basic components listed (indented) above. All delegated officers hired before January 3rd 2003, who have completed the listed training under DOIT, are considered to have fulfilled the mandatory requirements of the DOIT training.
Page A2-17
PHASE II Phase II training constitutes supplementary training to enable the new inspector to develop jobspecific competencies. Supplementary Training Mandatory CAMI Workshop SCSI (every 2 years) RDIMS Aircraft certification (Standards) Optional (with supervisors approval) Computer specific Business writing skills Media skills Meeting skills Facilitation Dealing with difficult people Presentation skills Interviewing skills Note: The courses listed as optional are only examples of courses that inspectors may find necessary to attain the required competencies. This part of the inspector training is to be determined with supervisors approval. PHASE III Phase III training constitutes recurrent training for the Inspector to maintain the necessary competencies in order to exercise effectively his or her Delegation of Authority. Recurrent Training Mandatory Cabin Safety recurrent training (2 years) Risk management (3 years) Aviation enforcement (5 years) Optional Audit procedures (5 years) PHASE IV Phase IV encompasses career development courses. The following are examples of such courses. Career Development Financial signing authority Basic supervision Meeting skills Leadership training Language training Date completed Verified by Date completed Verified by Date completed Verified by
Note: The courses outlined above may be used as a reference. Additional training deemed appropriate may be added to this list with supervisors approval.
ANNEX 3
Page A3-1
INSPECTION FORMS
The following is a list of current Cabin Safety Inspection Report forms and Cabin Safety Audit Forms available using the Forms Catalogue http://www.tc.gc.ca/forms/menu.asp and the Electronic Forms Catalogue http://tcinfo/forms/index.htm. Copies of Cabin Safety Inspection Report forms which are not available through the Forms Catalogue have been attached to this appendix. Title Cabin Safety Inspection Report - Base Annex A Flight Attendant Training & Qualification Records Cabin Safety Inspection Report Carryon Baggage Cabin Safety Inspection Report Inflight, Ramp and Aircraft (CARs 705) Cabin Safety Inspection Report Training Cabin Safety Inspection Report Foreign Inspection Cabin Safety Inspection Report Inflight, Ramp and Aircraft (CARs 703, 704) Cabin Safety Pre-Audit Cabin Safety Physical Audit Flight Attendant Program - Audit Training & Qualification Records - Audit Form Flow Number 26-0598 26-0596 26-0597 26-0599 For use when conducting inspections on aircraft with flight attendants. For use by AARXH. Aircraft without flight attendants. Note Used in association with Cabin Safety Inspection Report Base.
26-0594 26-0601 26-0651 26-0649 26-0648 26-0647 26-0646
Annexe 3: Inspection Forms

TRIP PASS #: NO. DE BON DE TRANSPORT: FILE NO. N DU DOSSIER
Page A3-2
703/704/604 CABIN SAFETY INSPECTION REPORT RAPPORT DINSPECTION DE LA SCURIT DES CABINES
AIR OPERATOR EXPLOITANT ARIEN AIRPORT OF INSPECTION AROPORT DINSPECTION PIC - COMMANDANT DE BORD (CB) FLIGHT NO. N DU VOL DATE OF INSPECTION (D/M/Y) DATE DE LINSPECTION (J/M/A) PERSON ASSIGNED ON BOARD DUTIES (PAOBD) PERSONEL TENU DEXCUTER DES TCHES BORD (PTETB) YES NO NAME/NOM : DELAYED BY INSPECTION RETARD PAR LINSPECTION YES NO AIRCRAFT ARONEF
NO. SEATS/NO. DE SIEGE ROUTE
REGISTRATION IMMATRICULATION PAX LOAD - CHARGE PASSAGERS
FIRST OFFICER/PREMIER OFFICIER
TYPE OF INSPECTION /TYPE DINSPECTION

INFLIGHT /EN VOL 15D46 AIRCRAFT /AERONEF 15D47 RAMP/ AIRE DE TRAFIC 15D48
COMBINED INSPECTION INSPECTION COMBINE YES NO
PIC/PAOBD DEBRIEFED
COMPTE RENDU AU CB/PTETB
YES NO
INFLIGHT INSPECTION / INSPECTION EN VOL

NOTE: Indicate in the results column one of the following ratings: S - Satisfactory U - Unsatisfactory NC - Not Checked NA - Not Applicable Indiquer dans la colonne de rsultat une des cotes suivante: S - Satisfaisant I - Insatisfaisant NV - Non Vrifi SO - Sans Objet RES INSPECTION COMMENTS/COMMENTAIRES RS 1. PRIOR TO TAKE - OFF a. Ramp /dock safety / Scurite sur laire de trafic b. Fuelling / Avitaillement en carburant c. Service on the ground / Service au sol d. Cargo/Carry-on Baggage / Bagages de cabine e. Exits / Exit Row Briefings / Issues/Expos sur les issues f. Individual safety briefing / Expos de scurit individuel g. Standard safety briefing / Expos normalis h. Safety demonstration / Dmonstration de scurit i. Cabin secured / Vrifications de cabine 2. INFLIGHT / EN VOL a. Standard safety briefing / Expos normalis b. Cabin supervision / Surveillance de cabine c. Turbulence procedures / Procdures de turbulence 3. PRIOR TO LANDING / AVANT LATTERRISSAGE a. Cabin secured / Vrifications de cabine 4. AFTER LANDING / APRS LATTERRISSAGE a. Safety announcements / Annonces de scurit b. Ramp /dock safety / Scurit sur laire de trafic
Letter / Lettre Follow up / Un suivi
Signature of Inspector - Signature de linspecteur DISTRIBUTION :

1. 2.
Region - Rgion
3.
Attachment / Pice ci-jointe :
4.
Annexe 3: Inspection Forms
Page A3-3
RAMP and AIRCRAFT INSPECTION / INSPECTION SUR LAIRE DE TRAFIC et DE LARONEF

NOTE: Indicate in the results column using one of the following ratings: S - Satisfactory U - Unsatisfactory NC - Not Checked NA - Not Applicable Indiquer dans la colonne de resultat une des cotes suivante: S - Satisfaisant I - Insatisfaisant NV - Non Verifier SO - Sans Objet RES INSPECTION 5. GENERAL / GNRALITS
a. Placards / Affichettes b. Safety Equipment / quipement de scurit c. Journey Log / Carnet de route
RS
COMMENTS/COMMENTAIRES
6. PORTABLE EQUIPMENT / QUIPEMENT PORTATIF

a. First Aid Kits / Trousses de premiers soins b. ELT / ELT c. Life Preservers-Flotation Device / Gilets de sauvetage-Flottaison individuel d. Flashlights / Lampes de poche e. Fire Extinguishers / Extincteurs f. Oxygen / Oxygne g. Survival Equipment/ quipement de survie h. Safety Features Card/Carte de mesures de scurit
7. LIGHTS / CLAIRAGE
a. Ordinance Signs / Consignes lumineuses
8. FIXED EQUIPMENT / QUIPEMENT FIXE

a. Passenger Seats /Siges passagers b. Passenger Safety Belts-Harness / Ceinture de scurit/Ceinturebaudrier des passagers c. Exits and Aisles / Issues et alles d. Carry On Baggage Restraints / Assujettissement des bagages de cabine e. Table Trays / Tablettes f. Curtains-Bulkheads / Rideaux-cloison
9. AIRCRAFT EXTERIOR / LEXTRIEUR DE LARONEF

a. Propeller Restraints / Assujettissement de lhlice
10. OTHER EQUIPMENT

a. Service Carts/trolleys/Chariots de service b. Video Monitors/Moniteurs vidos c. Life rafts-Slides/Rafts/ Radeaux de sauvetage-radeaux/glissires de sauvetage
Annex 3: Inspection Forms
ANNEX 4
Page A4-1
ACRONYMS
AA AAR AARXF ACAC ACI ACPA ACSM AD ADMA AIC AIP AME AMO ANO ANS AOC AOCM AOGA AOHS AOM APLS APM APM ARAC (USA) AQTA ARASS MSI ATAC ATC ATIP ATS AWM BCAC BF C of R C of G C of A CAA CAD CADORS CAI CALDA CALPA CANREP CAP CAR CAR (US) CARAC CASS CASB CASO CAT CBAAC CBT Aeronautics Act Director General Civil Aviation Cabin Safety Standards Routing Symbol Air Carrier Advisory Circular Air Carrier Inspector Air Canada Pilot Association Air Carrier Security Measures Airworthiness Directive Assistant Deputy Minister of Aviation Aeronautical Information Circular Aeronautical Information Publication Aircraft Maintenance Engineer Approved Maintenance Organization Air Navigation Order Air Navigation System Air Operator Certificate Air Operator Certification Manual Aircraft Operations Group Association Aviation Occupational Health and Safety Aircraft Operating Manual Air Personnel Licensing System Airport Manager Audit Procedure Manual Aviation Rulemaking Advisory Committee (USA) Association Qubcoise des Transporteurs Ariens Activity Reporting and Standards System Aircraft Maintenance and Manufacturers Staff Instruction Air Transport Association of Canada Air Traffic Control Access to Information and Privacy Air Traffic Services Airworthiness Manual British Columbia Aviation Council Bring Forward Certificate of Registration Centre of Gravity Certificate of Airworthiness Civil Aviation Authority Civil Aviation Directive Civil Aviation Daily Occurrence Reporting System Civil Aviation Inspector Canadian Airline Dispatchers Association Canadian Airline Pilots Association Canadian Representative to ICAO Canada Air Pilot Canadian Aviation Regulations Civil Aviation Regulations Canadian Aviation Regulation Advisory Council Commercial Air Service Standards Canadian Aviation Safety Board Commercial Air Service Operations Technical Committee Civil Aviation Tribunal / Clear Air Turbulence Commercial and Business Aviation Advisory Circular Computer Based Training
Annex 4: Acronyms
CABIN SAFETY INSPECTOR MANUAL CCM CFIT CLC COB COM COPA COSHR CRM CSI CSIM CTA CUPE DER (USA) DG DLC DOT E&I (manual) FAA (USA) FAM FAR (USA) FCC (USA) FOD FOI FOM FPL FSS GMEL GNSS GOFR GPS GTS HRMIS IATA ICAO IFALPA (INT) IRT JAA (INT) JAR (INT) LAN LBPIA LEX MCM MCR MCTOW MEA MEL MMEL MNPS MRA NACIS NAMEO NAPA NASA (USA) NATA NCTI NFPA NOTAM NPA NPRM (USA) Correspondence Control Manual Controlled Flight into Terrain Canada Labour Code Carry-on Baggage Company Operations Manual Canadian Owners and Pilots Association Canadian Occupational Health and Safety Regulations Crew Resource Management Cabin Safety Inspector Cabin Safety Inspector Manual Canada Transportation Agency Canadian Union of Public Employees Designated Engineering Representative Director General Director Legislation and Compliance Department of Transport Engineering and Inspection Manual Federal Aviation Administration Flight Attendant Manual Federal Aviation Regulations Federal Communications Commission Foreign Object Damage Frequency of Inspection Flight Operations Manual Floor Proximity Emergency Escape Path Lighting Flight Service Station Generated Minimum Equipment List Global Navigation Satellite System General Operating and Flight Rules Global Positioning System Government Travel Service Human Resource Management Information System International Air Transportation Association International Civil Aviation Organization International Federation Of Airline Pilots Association Instrument Rating Test Joint Aviation Authorities Joint Aviation Regulation Local Area Network Lester B. Pearson International Airport Leave and Extra Duty System Maintenance Control Manual Moshansky Commission Recommendation Maximum Certificated Take-off Weight Minimum Enroute Altitude Minimum Equipment List Master Minimum Equipment List Minimum Navigation Performance Specification Manual of Regulatory Audits National Aviation Company Information System Notice to Aircraft Maintenance Engineers National Aeronautical Product Approval National Aeronautics and Space Administration Northern Air Transport Association Nav Canada Training Institute National Fire Protection Association Notice to Airmen Notice of Proposed Amendment Notice of Proposed Rulemaking
Page A4-2
Annex 4: Acronyms
Page A4-3
NTSB (USA) ODS OHS OJT OPI PAD PCO(J) PEDS PI PL POC POI PPC PRAP PY QAR QRH RASO RD RDIMS RIAS RIS RTCA (USA) SAE SAR SB SCC SDRS SEP SFC SGML SLE SME SMX SOB SOJT SOP SOR SPO TB TBS TC TCCA TCAS TCDP TCI TCN TDGR TIN TP TSB TSO UTC
National Transportation Safety Board Ozone Depleting Substances Occupational Health and Safety On-the-Job Training Office of Primary Interest Program Approval Document Privy Council Office (Justice) Portable Electronic Devices Principal Inspector Policy Letter Private Operator Certificate Principle Operations Inspector Pilot Proficiency Check Performance Review and Assessment of Potential Person Year Quality Assurance Review Quick Reference Handbook Regional Aviation Safety Officer Regional Director Records, Documents and Information Management System Regulatory Impact Analysis Statement Regulatory Information Systems Radio Technical Commission For Aeronautics Standard Aero Engine and Society of Automotive Engineers Search and Rescue Service Bulletin Special Committee of Council Service Difficulty Reporting System Security and Emergency Preparedness Safety Features Card Standard Generalized Mark-up Language Second Language Evaluation Subject Matter Expert Senior Management Executive Souls on Board Structured on-the-Job Training Standard Operating Procedure Statutory Order and Regulation Standards and Procedures Officer Treasury Board Treasury Board of Canada Secretariat Transport Canada Transport Canada Civil Aviation Traffic Alert and Collision Avoidance System Transport Canada Development Program Transport Canada Intranet Transport Canada Network Transportation of Dangerous Goods Regulations Traveller Identification Number Transport Publication Transportation Safety Board of Canada Technical Standard Order Coordinated Universal Time
Annex 4: Acronyms
ANNEX 5
Page A5-1
AUDIT & BASE INSPECTION INTERVIEWS

VICE PRESIDENT SENIOR MANAGEMENT 1. 2. Obtain a copy of the Job Description prior to the interview. Review the content. This level of management will understand the purpose of the audit; however, ask if he/she has any questions regarding the interview prior to starting. Explain that you may need to ask more questions later and determine the interviewee's availability should this be necessary.
3.
NAME
TITLE
OFFICE LOCATION
DATE
Annex 5: Audit & Base Inspection Interviews
Page A5-2
QUESTIONS: 1. Other than the obvious intent to operate a profitable company, what is your understanding of the organization's mission/goals? If you were to resolve only one operational issue in the coming year (not financial), what would it be? (a) (b) (a) (b) (a) (b) 6. 7. How many individuals report to you directly on a daily basis? In total, approximately how many employees are you responsible for? Are you comfortable with the existing reporting relationships in the organization? If not, what would you change? Do you feel that the organization is handicapped in any way with respect to regulatory issues? If so, specify the areas of concern.
2.
3.
4.
5.
What sort of departmental issues occupy most of your time? Are you able to find the time to attend crew member training programs or participate in staff meetings at the supervisory level? (a) (b) (a) (b) Are you kept abreast of changes to safety and emergency-related procedures? If so, through what process? How are you advised of day-to-day problems that occur on-the-line? What system is in place to provide you with follow-up on the outcome of issues or problems that do arise? Do you anticipate any major changes in the structure of your department in the foreseeable future? If so, what impact do you think these changes will have and what improvement do you expect to see? When do you foresee changes in the company's fleet of aircraft or route structure? What do you expect the fleet changes to be? Do you have any concerns regarding the overall methods of communicating information both within your own department and between your department and other departments within the organization? Do you expect any changes in the methods of communicating information? If so, what might they be?
8.
9.
10.
(a) (b)
11.
(a) (b) (a)
12.
(b)
13. 14. 15.
What changes would you like to see in terms of on-board safety? Do you have any comments on your department beyond those that we have discussed? Do you have any questions or concerns relating to this Audit?
Page A5-3
CONFIRM THE INTERVIEWEE'S AVAILABILITY FOR FURTHER QUESTIONS, IF REQUIRED
THANK THE INTERVIEWEE
Item Certified - Completed by:_______________________________ Date:_______________
Page A5-4
FLIGHT ATTENDANT MANAGER BASE MANAGER &/OR FLIGHT ATTENDANT SUPERVISOR
1.
Ask the interviewee to have his/her flight attendant manual available at the interview. Check his/her flight attendant manual. Obtain a copy of the interviewee's job description. Obtain a copy of the Organization Chart. The Flight Attendant Manager should be asked all questions in this section as well as random questions from all other sections. State the purpose of the interview An Audit of _________ operations is being conducted under the authority of the Minister of Transport to ensure that all facilities or services certified or approved under the regulatory requirements continue to meet the requirements for certification or approval.
2.
3.
4.
5.
Give a brief overview of the interview so that the interviewee will see his/her role We will be looking for corporate goals, the purpose and objective of your department, your responsibilities, channels of communication and department organization, reporting relationships, etc.
6.
Explain that you may need to ask more questions later and determine the interviewee's availability should this be necessary. Ask the interviewee to keep questions confidential until all interviews are complete.
7.
NAME
TITLE
OFFICE LOCATION
DATE
Page A5-5
QUESTIONS:
1.
Please give me a brief outline of your background and experience. What is your understanding of the company's mission statement/corporate goals? (a) (b) (c) Who do you report to? Who do you go to if that person is not available? Please outline your responsibilities.
2. 3.
4. 5.
How many flight attendants are you responsible for? (a) (b) How do you receive information from (or within) your company's headquarters, as applicable? Give some examples of how you act upon information that you receive.
6.
Do you feel that you are kept up-to-date on company activities, i.e. policy changes, procedural changes, safety and emergency information? What would you describe as being the greatest difficulty that you encounter when dealing with crew members? Who determines the number of flight attendants at your base? (a) (b) (c) Do you check flight attendant manuals? If so, how often? What action do you take if you encounter a crew member carrying an out-of-date manual? Is a crew member permitted to fly with an out-of-date manual?
7.
8. 9.
10.
How do manual amendments and safety bulletins get distributed to the flight attendants at your base? Do you ever have occasion to check records of training? Do you ever ask flight attendants safety or emergency-related questions? Do you routinely attend pre-flight briefings? Tell me what activities occupy most of your time in the performance of your job. Describe the corrective action that is taken to follow up on flight attendant incident or irregularity reports. What systems or procedures are in place to ensure that the flight attendants are performing their duties in accordance with regulatory requirements and approved procedures? Who develops the safety features cards? Think about this question for a moment: If you could change one thing in your job environment, what would it be? What would you say is the most common problem that you have to deal with? What do you find to be the most frustrating about your job?
11. 12. 13. 14. 15.
16.
17. 18.
19. 20.
Page A5-6
EXPLAIN THAT YOU ARE NOW GOING TO FOCUS ON SOME REGULATORY AND PROCEDURAL ISSUES
REGULATIONS/PROCEDURES 1. Name at least two places where you can obtain information relating to the use of child restraint systems on board your aircraft. What are the rules respecting smoking on board Canadian registered aircraft? You meet an in-bound flight and the in-charge flight attendant advises you that they have experienced aircraft surface contamination during their trip. There is a crew change at your base. Would you feel any responsibility to the new crew? If so, what? There is a short turnaround at your base, an in-charge flight attendant seeks your guidance as a required crew member jumpseat is unserviceable. Where would you obtain procedural information? Shortly before the boarding announcement for a flight, you observe two obviously intoxicated passengers in the departure lounge. What action, if any, would you take? What action should a flight attendant take when the seat belt sign is turned on during flight? Are flight attendants required to use their shoulder harnesses during take-off and landing? The flight attendants have completed their safety-related duties during taxi; there is a 15 minute delay prior to take-off. What should the flight attendants do? Is a purse considered to be carry-on baggage? (a) An in-charge flight attendant reports that there are numerous seat back pockets on the aircraft that do not have safety features cards. There are no spare cards on board. What action would you take? Can the aircraft depart legally without the cards?
2. 3.
4.
5.
6.
7.
8.
9. 10.
(b) 11.
A safety bulletin is issued which contains changes to emergency procedures. What action, if any, would you take? What are the procedures for your Carry-on Baggage Control Program? (a) An agent at the check-in counter requests information from you regarding the use of child restraint systems on board the aircraft. What information would you provide? If the agent showed you the child restraint system, how would you determine if it were acceptable for use on the aircraft?
12. 13.
(b)
14.
Do you have any concerns that you wish to share with Transport Canada?
Page A5-7
CONFIRM THE INTERVIEWEE'S AVAILABILITY FOR FURTHER QUESTIONS, IF REQUIRED
Page A5-8
TRAINING PERSONNEL
1.
Ask the Interviewee to have his/her manual available at the interview. Check his/her flight attendant manual. Obtain a copy of the interviewee's job description. Obtain a copy of the Organization Chart. State the purpose of the interview An Audit of __________ operations is being conducted under the authority of the Minister of Transport to ensure that all facilities or services certified or approved under the regulatory requirements continue to meet the requirements for certification or approval.
2.
3.
4.
Give a brief overview of the interview so that the Interviewee will see his/her roleWe will be looking for corporate goals, the purpose and objective of your department, your responsibilities, channels of communication and department organization, reporting relationships, etc.
5.
Explain that you may need to ask more questions later and determine the interviewee's availability should this be necessary. Ask the Interviewee to keep questions confidential until all interviews are complete.
6.
NAME
TITLE
OFFICE LOCATION
DATE
Page A5-9
QUESTIONS: 1. 2. 3. 4. 5. Please give me a brief outline of your background and experience. What, in your opinion, are the corporate goals? Who do you report to? How do you get information relating to your job and how do you act upon it? Who determines the total number of flight attendants that are required for the air operator's operation? Who determines whether or not a flight attendant is qualified? How are examinations kept current and reflective of the operation? Who schedules flight attendants for training? Who determines the type of training that flight attendants are to receive and who is responsible to determine course content for flight attendant training? What controls are in place to monitor line indoctrination of flight attendants? Can line indoctrination records be verified with the Journey Log? Who determines what training equipment is required? (a) (b) 14. What is the process for the purchase of training equipment and other training materials? What procedures are in place to snag unserviceable training equipment?
6. 7. 8. 9.
10. 11. 12. 13.
If you use a cabin evacuation trainer, describe the training you received on the operation of the cabin trainer? Where and how do you keep track of your personal training record? Who is responsible to determine course content for flight attendant training? Who is responsible for creating the flight attendant syllabus and training program? Who assumes responsibility for ensuring the Flight Attendant Training Program is approved? (a) (b) How is the training department notified of the need for recruitment and training? Who is responsible for the scheduling of flight attendant training?
15. 16. 17. 18.
19.
20. 21.
Are flight attendant safety bulletins sent to the Training Department in a timely manner? (a) (b) What procedures are in place to ensure liaison between In-flight and Training when policy/procedures change? Explain the relationship between In-flight and Flight Operations.
Page A5-10
22.
Is there a procedure in place to ensure exams do not become outdated or repetitive? If yes, what is it? What process is involved in creating and maintaining a record of training? Where are the training records kept? If on computer, can a hard copy of a training record be obtained and how long would it take to get one? Do the employees responsible for scheduling flight attendants for training have easy access to the training records? How do you ensure that training is consistent between bases and instructors? What provision is made for the training and support of Instructors? How are new training methods and programs passed on to Instructors? In your experience, how many flight attendants have failed Annual Training in the past year? Think about this question for a moment: If you could change or improve one thing in the Training Department, what would it be?
23. 24. 25.
26.
27. 28. 29. 30.
31.
32. 33. 34. 35.
What Transport Canada regulatory requirement do you find most difficult to meet? What function in your job, if any, do you feel is a waste of time? What part of your job is most difficult? Do you have any concerns that you wish to share with Transport Canada?
EXPLAIN THAT YOU ARE NOW GOING TO FOCUS ON SOME REGULATORY AND PROCEDURAL REQUIREMENTS
REGULATIONS/PROCEDURES 1. 2. 3. 4. What can invalidate the approval of a training program? Describe in detail a correct oxygen demonstration (if applicable). What are the regulations respecting the serving of alcohol on board commercial aircraft? Does a cabin crew member have any responsibility regarding aircraft surface contamination? If so, what? Is a purse considered carry-on baggage?
5.
Page A5-11
6. 7. 8.
What are flight attendant duties during taxi? On departure, when should a flight attendant be buckled into their jumpseat? Explain the regulatory requirements pertaining to flight attendants when the seat-belt sign is turned on in-flight. Define an infant. When can flight attendants leave their jump seats after landing? (a) (b) Explain the regulatory requirement for safety features cards. What is a crew members' responsibility for these cards?
9. 10. 11.
12. 13.
What are your sterile cockpit procedures? Explain the safety-related procedures respecting the use of child restraint systems on board an aircraft. How do you determine if a child restraint system is acceptable for use on an aircraft? (a) (b) (c) Do you verify that each flight attendant manual is up-to-date during training? If yes, proceed to (b). If no, when is this done? What do you do if it isn't? Is this a company procedure or an individual procedure?
14. 15.
16. 17.
How long can a flight attendant be off the line and not require full Initial training? Where would you find the regulatory requirement and associated standard which details the required number of flight attendants to be carried onboard? What are the procedures for your Carry-on Baggage Control Program? What is the MEL procedure when a required flight attendant seat is unserviceable?
18. 19.
ANNEX 6
Page A6-1
CAR 705 AIRLINE OPERATIONS CERTIFICATION REQUIREMENTS FOR PASSENGER CARRYING OPERATIONS The following items are listed in order of priority; all must be completed prior to commencement of passenger carrying operations. Document submissions must be under cover letter. This document may be used as a checklist. Initial evaluations and approvals can take up to 90 days to complete. 1. Flight Attendant Manager Nomination References: Canadian Aviation Regulation (CAR) 705.07 / Commercial Air Service Standard (CASS) 725.07 Commercial and Business Aviation Advisory Circular (CBAAC) No. 0115R describes the requirements and includes the nomination form. The approval process requires the nominee to write an exam requiring at least an 80% pass mark, followed by an interview. Submit Flight Attendant Manager nomination form and rsum. 2. Flight Attendant Manual References: CAR 705.139 / CASS 725.139 CAR 705.135 (2)(a) Flight Attendant Manual Standard (TP 12295) CBAAC 127 CBAAC 201 The manual content must meet Part A of the Manual Standard. Content meeting Part B must be completed and issued to the flight attendants prior to start of operations. The information in Part B cannot modify or differ from Part A. This information does not require approval but will be audited by Transport Canada. The First Aid section of the manual is to be submitted to the Regional Cabin Safety Inspector or Superintendent, who will review the content against the appropriate standard and will then forward it to Transport Canada, Civil Aviation Medicine for review of technical accuracy. To facilitate the review process of the manual, a cross-reference indicating where each standard item is addressed in your manual should accompany the manual. You may use a copy of the standard itself or the form enclosed. Prior to submission of the Flight Attendant Manual (FAM), an internal company crossreference with the Company Operations Manual (COM) and the Standard Operating Procedures (SOPs) must be carried out to verify consistency of procedures involving both flight and cabin crew. Use the enclosed Company Manuals Cross Reference Form and submit along with the manual.
Annex 6: Certification Requirements
Page A6-2
Submit FAM or amendment for approval. The training program will not be reviewed, thus an initial course may not commence, until the flight attendant manual is approved. Approval for both manuals is dependent on a satisfactory review. 3. Initial and Type Training Programs References: CAR 705.124 CAR 705.125 CASS 725.124 (2) CASS725.124 (4)(a) CASS 725.124 (34) CASS 725.124 (39) TP 12296 Initial, type, first aid and initial Crew Resource Management (CRM) training must be approved and taught for certification. Annual and, if desired, requalification programs should be submitted no later than 90 days before the training is due and must be approved before such training may take place. Contents of the various training programs must meet the Flight Attendant Training Standard (TP 12296). Conditional approval will only be issued when the document meets the standard. Final approval is subject to a satisfactory evaluation of a training course by a Transport Canada Cabin Safety Inspector. Training program(s) should include a schedule for that training. It is recommended that: training days are 10 hours or less, and include adequate breaks, and the trainee to instructor ratio not be excessive. Pass/fail criteria must be included in each program. Please refer to the Training Standard (TP 12296) introduction for details. To facilitate the review process, a cross-reference indicating where each standard item is addressed in your program should accompany the training program. Enclosed are forms which may be used, or you may use a copy of the standard itself. The initial program must include lesson plan content describing how flight attendant individual and group line indoctrination training is to be accomplished. The First Aid Training Program must be submitted to the Regional Cabin Safety Inspector or Superintendent, as applicable, who will review the content against the appropriate standard and will then forward it to Transport Canada, Civil Aviation Medicine for review of technical accuracy. Qualifications of training personnel requirements are described in CASS 725.124 (4)(a). If you plan to use a contract instructor or training agency, the approval criteria is described in CASS 725.124 (2). Submit flight attendant initial and type training syllabi and program(s) for approval.
Page A6-3
4. Flight Attendant Training and Qualification Record References: CAR 103.04 CAR 705.109 CAR 705.127 This record is to be kept on the individuals file. Should you wish to use a computergenerated file, a process for providing file information on request to Transport Canada must be included. Once reviewed, a letter will be sent to confirm the system in place meets the Standards. Submit Flight Attendant Training and Qualification Record for review. 5. Carry-on Baggage Control Program References: CAR 705.42 / CASS 725.42 This program must be developed and approved in accordance with CAR 705.42. Appropriate parts can then be published in the Flight Attendant manual, Operations Manual and any other appropriate location. All operator personnel who interact with passengers must have access to the program and receive the approved training. A sample program is available from Transport Canada, Security but must be amended to reflect the individual air operator procedures. Submit Carry-on Baggage Control Program for review. 6. Safety Features Card References: CAR 705.44 / CASS 725.44 The safety features card must be developed according to the referenced regulation and standard. We recommend the card be prepared in draft then submitted for review to keep your costs to a minimum should corrections be required. Once all the necessary corrections are made, a letter will be sent to confirm the Safety Features Card meets the Standards. Submit Safety Features Card for review. 7. Aircraft Inspection The inspection will take approximately 1-3 hours, depending on the aircraft type. A company representative must be available to operate/replace any equipment or systems on the aircraft if necessary. The aircraft configuration must be consistent with the Flight Attendant Manual and be equipped as intended for passenger carrying operations. Advise when and where aircraft will be made available for the cabin safety aircraft inspection.
Page A6-4
8. Training Inspection References: CAR 705.124 CASS 725.124 (3) CBAAC 201 CBAAC 213 Training facilities must satisfy CASS 725.124 (3). Provide dates, agenda and location of the flight attendant training at least 10 days prior to start of training. Training will not commence until the Flight Attendant Manual is approved and training program(s) are given conditional approval in writing. 9. Form 26-0448 Air Operator Certificate Application - Cabin Safety This form should have been sent to you when you first submitted your intent to start/amend your operation or during the certification meeting. Complete and submit form. GENERAL INFORMATION Required Cabin Safety Documents The following documents/regulations are required in order to develop your manuals and programs: Canadian Aviation Regulations (CARs) - CAR 101 - CAR 602 - CAR 605 / CASS 625 - CAR 705 / CASS 725 - CAR 706 / CASS 726 Flight Attendant Manual Standard (TP 12295) Flight Attendant Training Standard (TP 12296) Carry-on Baggage Control Program Sample Applicable Commercial and Business Aviation Advisory Circulars Aeronautical Information Publication (AIP) Ensure copies of applicable regulations and standards are obtained. Consult Transport Canadas website at: http://www.tc.gc.ca. Transport Canada Contacts Security Contact must be established with Transport Canada Security and Emergency Planning Group to ensure that crew members are provided with training which meets Schedule VIII of the Air Carrier Security Measures. The security section of the Flight Attendant Manual must be consistent with the training program and section 4 of the Flight Attendant Manual Standard.
Page A6-5
Contact:
[Add contact for region]
Required Security Documents: Air Carrier Security Measures The Canadian Aviation Industry (TP 14142) Dangerous Goods The Crew Member Dangerous Goods Training Program and the Dangerous Goods sections of the Flight Attendant Manual and Operations Manual must be submitted to the Superintendent Dangerous Goods for approval. The training program and Operations Manual section will receive individual approval letters. The Flight Attendant Manual section must be submitted to the Superintendent Cabin Safety along with written evidence that the content is technically accurate. Contact: First Aid The Flight Attendant First Aid Training Program and the First Aid section of the Flight Attendant Manual must be submitted to the Regional Cabin Safety Inspector or Superintendent, who will review the content against the appropriate standard and will then forward it to Transport Canada, Civil Aviation Medicine for review of technical accuracy. Contact: [Add contact for region] Aviation Occupational Health and Safety (AOHS) For information on your AOHS requirements: Contact: [Add contact for region] http://tcinfo/CivilAviation/commerce/ohs/menu.htm Establish contact with appropriate Transport Canada Security, Aviation Occupational Health and Safety, and Dangerous Goods divisions to determine additional requirements. System Safety System Safety provides valuable information such as videos, posters, brochures, etc. For more information, visit: http://www.tc.gc.ca/CivilAviation/SystemSafety/menu.htm ADDITIONAL INFORMATION To access information about Transport Canada and a complete listing of the Canadian Aviation Regulations (CARs), visit the TC home page at: http://www.tc.gc.ca. The Cabin Safety page which contains links to the Flight Attendant Manual and Flight Attendant Training Standards is located at: http://www.tc.gc.ca/CivilAviation/commerce/CabinSafety/menu.htm [Add contact for region]
Page A6-6
To receive any amendments to your Companys copy of the Flight Attendant Training and Manual Standards, please provide the regional Cabin Safety Inspector with your Companys complete mailing address. Information on accessibility regulations can be obtained from the Canadian Transportation Agency, Ottawa, Ontario, K1A 0N9, Tel: 1-888-222-2592, or visit the CTA website at: http://www.cta-otc.gc.ca.
OPERATOR MANUALS All submissions must be in writing, modified or inserted text should be indicated by a margin redline and page number. If a large amendment is made, the entire document should be re-submitted. To expedite initial and subsequent document review, the operator should ensure that the following components form part of their Company Operations Manual, Flight Attendant Manual and Training Programs: List of Effective Pages (LEPs) (if possible, add a Transport Canada use only approval box on each page); Manual and section indexes with page numbers; Amendment number and date specified on each page; Amendment control page recording amendment numbers, dates and initials. When final approval is issued to a manual, all subsequent amendments to information required by Section A of the Flight Attendant Manual Standard and safety bulletins must be submitted for approval. Distribution of approved documents to all personnel including Transport Canada should be accompanied by a transmittal page indicating removed and/or replaced pages.
ANNEX 7
Page A7-1
CAR 705 AIRLINE OPERATIONS CERTIFICATION REQUIREMENTS NEW AIRCRAFT TYPE FOR PASSENGER CARRYING OPERATIONS OPERATOR: The following items must be completed prior to commencement of passenger carrying operations. This document may be used as a checklist. 1. Flight Attendant Manual References: Canadian Aviation Regulation (CAR) 705.139 Flight Attendant Manual Standard (TP 12295) The manual content must meet the Flight Attendant Manual Standard (TP 12295). To facilitate the review process, a cross-reference indicating where each item from the Standard is addressed in the manual should accompany the submission. A copy of the Standard itself may be used. Submit Flight Attendant Manual (FAM) amendment for approval. Training may not commence until the manual amendment is approved. 2. Type Training Program References: CAR 705.124 CAR 705.125 Commercial Air Service Standard (CASS) 725.124 (34) Conditional approval will be issued when the document meets the standard. Final approval is subject to a satisfactory evaluation of a training course by a Transport Canada Cabin Safety Inspector. To facilitate the review process, a cross-reference indicating where each item from the Standard is addressed in the program should accompany the submission. A copy of the Standard itself may be used. If line indoctrination is required, the type training program must include lesson plan content describing how flight attendant individual and/or group line indoctrination training is to be accomplished. Pass/fail criteria must be included in the program. Please refer to the Training Standard introduction for details. If a contract instructor or training agency is used, the approval criterion is described in CASS 725.124 (2). Submit flight attendant type training syllabus and program for approval. Content must meet the Flight Attendant Training Standard (TP 12296).
Annex 7: Certification Requirements New Aircraft Type
Page A7-2
(Note: at some point this information must be incorporated into the initial training program) 3. Document Cross Reference References: CAR 705.135 (2)(a) Verify consistency of procedures between the following: FAM, training program, Minimum Equipment List (MEL), Company Operations Manual (COM), Standard Operating Procedures (SOPs), Quick Reference Handbook (QRH), etc. A cross-reference tool can be found in Commercial & Business Aviation Advisory Circular (CBAAC) 0127. Verify consistency of procedures involving both flight crew and cabin crew, by conducting a cross reference between company documents. 4. Flight Attendant Training and Qualification Record References: CAR 705.135 (2)(a) CAR 705.127 If the existing record does not accommodate the addition of the new aircraft type, it should be revised and submitted for review. Evaluate the need to submit a revised Flight Attendant Training and Qualification Record. 5. Carry-on Baggage Control Program References: CAR 705.42 If the existing program does not accommodate the addition of the new aircraft type, it should be revised and submitted for review (e.g. crew baggage stowage). Evaluate the need to submit a revision to the Carry-on Baggage Control Program. 6. Safety Features Card References: CAR 705.44 / CASS 725.44 The safety features card must be developed according to CASS 725.44. It is recommended that the card be prepared in draft then submitted for review. This will keep costs to a minimum should corrections be required. Submit Safety Features Card for review.
Page A7-3
7. Aircraft Inspection The aircraft configuration must be consistent with the FAM and safety features card, and be equipped as intended for passenger carrying operations. A company representative must be available to operate any equipment or systems on the aircraft if necessary. Advise when and where aircraft will be made available for the cabin safety aircraft inspection. 8. Training Course Training may not commence until the FAM amendment is approved and the training program is given conditional approval. Provide dates, agenda and location of the flight attendant training at least 10 days prior to start of training. 9. Air Operator Certificate Application - Passenger Carrying Authority - Cabin Safety (Form 26-0448) Not every item on this form may be required for the addition of a new aircraft type. Mandatory elements include: Safety Features Card for Aircraft Type; Flight Attendant Training Program; Flight Attendant Training Syllabus; Flight Attendant Manual; Flight Attendant Stations; Minimum Number of Flight Attendants per Aircraft Type. The operator must evaluate whether the remaining elements are impacted by the addition of the new aircraft type, and if any action and/or submission is required. Complete and submit the Air Operator Certificate Application - Passenger Carrying Authority - Cabin Safety (Form 26-0448) in sufficient time for review prior to issuance of air operator certificate amendment.
ADDITIONAL INFORMATION To access information about Transport Canada and a complete listing of the Canadian Aviation Regulations (CARs), visit the Civil Aviation home page at: http://www.tc.gc.ca/CivilAviation/menu.htm The Cabin Safety home page, which contains links to the Flight Attendant Manual Standard and Flight Attendant Training Standards, is located at: http://www.tc.gc.ca/CivilAviation/commerce/CabinSafety/menu.htm Information on accessibility regulations can be obtained from the Canadian Transportation Agency, Ottawa, Ontario, K1A 0N9, Tel: 1-888-222-2592, or visit the CTA website at: http://www.cta-otc.gc.ca/access/index_e.html
Page A7-4
OPERATOR MANUALS The review process for the FAM and type training program requires the amount of time specified in the Levels of Service policy or any joint certification agreement. The time frames assume the documents are complete and in good order. Any document containing significant errors will not be reviewed but will be returned to the company for corrections. This policy is explained in more detail in CBAAC 0201. All submissions must be accompanied by a cover letter, and must be in writing. Modified or inserted text in subsequent submissions should be indicated by a margin redline or sidebar. If a large amendment is made the entire document should be re-submitted. To expedite initial and subsequent document review, please ensure that the FAM and training program contain the following components: List of Effective Pages (LEP) Manual and section indexes with page numbers Amendment number and date specified on each page
ANNEX 8
Page A8-1
FLIGHT ATTENDANT MANAGER SAMPLE APPROVAL LETTER

[Return address] [Date] [File #] [Air Operator, Contact Person and Address] Dear: This refers to [Air Operators Name]s nomination of [Nominees Name] for the position of Flight Attendant Manager, which was received in this office on [date], OR... submitted to this office on [date]. [Nominees Name] meets the requirements of the Commercial Air Service Standards (725.07 (2)(d)) and therefore, in accordance with Paragraph 705.07 (2)(b) of the Canadian Aviation Regulations is hereby approved. This approval is valid for as long as [Nominees Name] holds the position of Flight Attendant Manager with [Air Operators Name] on a full-time basis, retains his/her qualifications in accordance with Paragraph 725.07 (2)(d) of the Commercial Air Service Standards and fulfills the responsibilities identified in that Standard. Yours truly, [Signature block of position delegated approval authority] cc: Originator:
Annex 8: Sample Letters
Page A8-2
FLIGHT ATTENDANT MANAGER UNSUCCESSFUL CANDIDATE SAMPLE LETTER

[Return address] [Date] [File #] [Air Operator, Contact Person and Address] Dear: This refers to your [date] nomination of [Nominees Name] to the position of flight Attendant manager at [Operators Name]. I must advise you that [Nominees Name] has not demonstrated the qualifications described in paragraph 725.07(2)(d)(i) of the Commercial Air Service Standards. On [date exam was written], [Nominees Name] successfully completed the examination portion of the approval process. During the interview portion of the approval process, conducted on [date], [Nominees Name] failed to display the ability to fulfil the responsibilities of the Fight Attendant Manager position. Also, [Nominees Name] failed to demonstrate sufficient knowledge of the Company Operations Manual and operations specifications, and applicable regulatory requirements. In accordance with Canadian Aviation Regulation 705.07(2)(b)(iv), the Minister may only issue an air operation certificate to an air carrier, where Flight Attendants are required, once a Flight Attendant Manager has been nominated and approved. Until such time as the approval process for the Flight Attendant Manager has been successfully completed, this office will not be proceeding further. Yours truly, [Signature block of position delegated approval authority] cc: Originator:
Page A8-3
FLIGHT ATTENDANT TRAINING PROGRAM CONDITIONAL APPROVAL SAMPLE LETTER

[Return address] [Date] [File #] [Air Operator, Contact Person and Address] Dear: This refers to [Air Operator's Name]'s Flight Attendant [Type of Training] Training Program, OR... Draft [#...] of [Air Operators Name]s Flight Attendant [Type of Training] Training Program, received in this office on [date], OR submitted to this office on [date]. [Air Operators Name]s Flight Attendant [Type of Training] Training Program meets the requirements of Section 705.124 of the Canadian Aviation Regulations and therefore, in accordance with Subsection 705.125 (1) of the Canadian Aviation Regulations is hereby granted conditional approval. FOR INITIAL TRAINING, OR INITIAL TYPE TRAINING... Final approval will be issued following a satisfactory inspection of the training program, inspection of aircraft and, if applicable, after all identified deficiencies have been amended. Please be advised that should an inspection of the conditionally approved training program prove to be unsatisfactory, no further training may take place until all identified deficiencies have been rectified. FOR ANNUAL TRAINING, OR REQUALIFICATION TRAINING... Final approval will be issued following a satisfactory inspection of the training program and, if applicable, after all identified deficiencies have been amended. Yours truly, [Signature block of position delegated approval authority] cc: Originator:
Page A8-4
FLIGHT ATTENDANT TRAINING PROGRAM FINAL APPROVAL SAMPLE LETTER

[Return address] [Date] [File #] [Air Operator, Contact Person and Address] Dear: This refers to [Air Operator's Name] s Flight Attendant [Type of Training] Training Program, OR... Draft [ # ] of [Air Operators Name]s Flight Attendant [Type of training] Training Program. The training was inspected on [date]. [Air Operators Name]s Flight Attendant [Type of Training] Training Program meets the flight attendant requirements of the Commercial Air Service Standards (725.124) and the Flight Attendant Training Standard (TP 12296) and therefore, in accordance with Paragraph 705.124 (1)(b) of the Canadian Aviation Regulations is hereby approved. To maintain its approval, the training program must be kept up-to-date with company procedures, aircraft configurations and Transport Canada regulations. FOR INITIAL TRAINING... In addition, [Air Operators Name] is required to submit the Flight Attendant Annual Training Program to Transport Canada for review and approval no later than 90 days before annual training is due. Attached is a stamped copy of the "List of Effective Pages". Yours truly, [Signature block of position delegated approval authority] Attach. cc: Originator:
Page A8-5
FLIGHT ATTENDANT TRAINING PROGRAM AMENDMENT FINAL APPROVAL SAMPLE LETTER

[Return address] [Date] [File #] [Air Operator, Contact Person and Address]
Dear: This refers to Amendment No. [#] to [Air Operator's Name]'s Flight Attendant [Type of Training] Training Program received in this office on [date], OR... submitted to this office on [date]. Amendment [ # ] meets the flight attendant requirements of the Commercial Air Service Standards (725.124) and the Flight Attendant Training Standard (TP 12296) and therefore, in accordance with Paragraph 705.124 (1)(b) of the Canadian Aviation Regulations is hereby approved. Attached is a stamped copy of the "List of Effective Pages". Yours truly, [Signature block of position delegated approval authority] Attach. cc: Originator:
Page A8-6
FLIGHT ATTENDANT TRAINING SYLLABUS SAMPLE APPROVAL LETTER

[Return address] [Date] [File #] [Air Operator, Contact Person and Address] Dear: This refers to [Air Operator's Name]s Flight Attendant [Type of Training] Training Syllabus received in this office on [date], OR... submitted to this office on [date]. [Air Operators Name]s Flight Attendant [Type of Training] Training Syllabus, which forms part of the Flight Attendant Training Program, meets the flight attendant requirements of the Commercial Air Service Standards (725.124) and the Flight Attendant Training Standard (TP 12296) and therefore, in accordance with Paragraph 705.124 (1)(b) of the Canadian Aviation Regulations is hereby approved. Attached is a stamped copy of the "List of Effective Pages". Yours truly, [Signature block of position delegated approval authority] Attach. cc: Originator:
NOTE: THIS LETTER WOULD ONLY BE USED IF AN AIR OPERATOR SUBMITTED ITS FLIGHT ATTENDANT TRAINING SYLLABUS AS A SEPARATE COMPONENT FOR APPROVAL.
Page A8-7
FLIGHT ATTENDANT LINE INDOCTRINATION TRAINING SAMPLE APPROVAL LETTER

[Return address] [Date] [File #] [Air Operator, Contact Person and Address] Dear: This refers to [Air Operators Name]s Flight Attendant Line Indoctrination Training received in this office on [date], OR... submitted to this office on [date]. [Air Operators Name]s Flight Attendant Line Indoctrination Training, which forms part of the Flight Attendant Training Program, meets the requirements of the Commercial Air Service Standards (725.124 (34)) and therefore, in accordance with Paragraph 705.124 (1) (b) of the Canadian Aviation Regulations is hereby approved. Yours truly, [Signature block of position delegated approval authority] cc: Originator: NOTE: THIS LETTER WOULD ONLY BE USED IF AN AIR OPERATOR SUBMITTED ITS FLIGHT ATTENDANT LINE INDOCTRINATION TRAINING AS A SEPARATE COMPONENT FOR APPROVAL.
Page A8-8
CABIN EMERGENCY EVACUATION TRAINER SAMPLE APPROVAL LETTER

[Return address] [Date] [File #] [Air Operator, Contact Person and Address] Dear: This refers to [Air Operator's Name]'s Cabin Emergency Evacuation Trainer/s, for [Aircraft Type/s] which was/were inspected on [date]. [Air Operators Name]s Cabin Emergency Evacuation Trainer/s, for [Aircraft Type/s] meets/meet the requirements of the Commercial Air Service Standards (725.126) and therefore, in accordance with Section 705.126 of the Canadian Aviation Regulations is/are hereby approved. To maintain its/their approval, the Cabin Emergency Evacuation Trainer/s must be maintained in a serviceable condition and remain compatible with the related components of the Flight Attendant Training Program. Yours truly, [Signature block of position delegated approval authority] cc: Originator:
Page A8-9
FLIGHT ATTENDANT MANUAL SAMPLE APPROVAL LETTER

[Return address] [Date] [File #] [Air Operator, Contact Person and Address] Dear: This refers to [Air Operator's Name]'s Flight Attendant Manual received in this office on [date], OR.... submitted to this office on [date]. [Air Operators Name]s Flight Attendant Manual meets the requirements of the Flight Attendant Manual Standard (TP 12295) and therefore, in accordance with Subsection 705.139 (3) of the Canadian Aviation Regulations is hereby approved. To maintain its approval, the Flight Attendant Manual must be amended promptly to keep it upto-date with company procedures, aircraft configurations and Transport Canada regulations. Please provide this office with [#] copies of the final printed version. Attached is a stamped copy of the "List of Effective Pages". Yours truly, [Signature block of position delegated approval authority] Attach. cc: Originator:
Page A8-10
FLIGHT ATTENDANT MANUAL AMENDMENT SAMPLE APPROVAL LETTER

[Return address] [Date] [File #] [Air Operator, Contact Person and Address] Dear: This refers to Amendment No. [#] to [Air Operators Name]'s Flight Attendant Manual received in this office on [date], OR... submitted to this office on [date]. Amendment No. [#] meets the requirements of the Flight Attendant Manual Standard (TP 12295) and therefore, in accordance with Subsection 705.139 (3) of the Canadian Aviation Regulations is hereby approved. To maintain its approval, the Flight Attendant Manual must be amended promptly to keep it upto-date with company procedures, aircraft configurations and Transport Canada regulations. Please provide this office with [#] copies of the final printed version of amendment [#]. Attached is a stamped copy of the "List of Effective Pages". Yours truly, [Signature block of position delegated approval authority] Attach. cc: Originator:
Page A8-11
FLIGHT ATTENDANT MANUAL AND STATIONS SAMPLE APPROVAL LETTER

[Return address] [Date] [File #] [Air Operator, Contact Person and Address] Dear: This refers to [Air Operator's Name]'s Flight Attendant Manual received in this office on [date], OR... submitted to this office on [date]. [Air Operators Name]s Flight Attendant Manual meets the requirements of the Flight Attendant Manual Standard (TP 12295) and therefore, in accordance with Subsection 705.139 (3) of the Canadian Aviation Regulations is hereby approved. The Flight Attendant Station/s on the [Aircraft type/s] aircraft meets/meet the requirements of the Commercial Air Service Standards (725.41 (1)) and therefore, in accordance with Section 705.41 (2) of the Canadian Aviation Regulations is/are hereby approved. To maintain its approval, the Flight Attendant Manual must be amended promptly to keep it upto-date with company procedures, aircraft configurations and Transport Canada regulations. Please provide this office with [#] copies of the final printed version of the Flight Attendant Manual. Attached is a stamped copy of the "List of Effective Pages". Yours truly, [Signature block of position delegated approval authority] Attach. cc: Originator:
Page A8-12
FLIGHT ATTENDANT MANUAL SAFETY BULLETIN SAMPLE APPROVAL LETTER

[Return address] [Date] [File #] [Air Operator, Contact Person and Address] Dear: This refers to Safety Bulletin No. [#] to [Air Operators Name]'s Flight Attendant Manual received in this office on [date], OR... submitted to this office on [date]. [Air Operators Name]s Safety Bulletin No. [#] meets the requirements of the Flight Attendant Manual Standard (TP 12295) and therefore, in accordance with Subsection 705.139 (3) of the Canadian Aviation Regulations is hereby approved. Please provide this office with [#] copies of the final printed version of Safety Bulletin No. [#]. Yours truly, [Signature block of position delegated approval authority] cc: Originator:
Page A8-13
FLIGHT ATTENDANT STATIONS SAMPLE APPROVAL LETTER

[Return address] [Date] [File #] [Air Operator, Contact Person and Address] Dear: This refers to [Air Operator's Name]'s flight attendant station(s) for [Aircraft Type/s] as outlined in the Flight Attendant Manual which was received in this office on [date], OR... submitted to this office on [date]. [Air Operators Name]s flight attendant station/s for [Aircraft Type/s] meets/meet the requirements of the Commercial Air Service Standards (725.41 (1)) and therefore, in accordance with Subsection 705.41 (2) of the Canadian Aviation Regulations is/are hereby approved. Yours truly, [Signature block of position delegated approval authority] cc: Originator:
Page A8-14
CARRY-ON BAGGAGE CONTROL PROGRAM SAMPLE APPROVAL LETTER

[Return address] [Date] [File #] [Air Operator, Contact Person and Address] Dear: This refers to [Air Operator's Name]'s Carry-on Baggage Control Program received in this office on [date], OR... submitted to this office on [date]. [Air Operators Name]s Carry-on Baggage Control Program meets the requirements of the Commercial Air Service Standards (725.42) and therefore, in accordance with Subsection 705.42 (1) of the Canadian Aviation Regulations is hereby approved. To maintain its approval, the Carry-on Baggage Control Program must be kept up-to-date with aircraft configurations, company procedures and Transport Canada regulations. Yours truly, [Signature block of position delegated approval authority] cc: Originator:
Page A8-15
FLIGHT ATTENDANT COMPONENTS MULTIPLE-APPROVAL SAMPLE LETTER

[Return address] [Date] [File #] [Air Operator, Contact Person and Address] Dear: This refers to [Air Operators Name]s submission of the Initial Flight Attendant Training Syllabus, Flight Attendant Line Indoctrination Training, Cabin Emergency Evacuation Trainer and Flight Attendant Manual and Stations, received in this office on [date], OR... submitted to this office on [date]. [Air Operators Name]s Initial Flight Attendant Training Syllabus, which forms part of the Flight Attendant Training Program, meets the flight attendant requirements of the Commercial Air Service Standards (725.124) and the Flight Attendant Training Standard (TP 12296) and therefore, in accordance with Paragraph 705.124 (1) (b) of the Canadian Aviation Regulations is hereby approved; The Flight Attendant Line Indoctrination Training, which forms part of the Flight Attendant Training Program, meets the requirements of the Commercial Air Service Standards (725.124 (34)) and therefore, in accordance with Paragraph 705.124 (1) (b) of the Canadian Aviation Regulations is hereby approved; The Cabin Emergency Evacuation Trainer/s for [Aircraft Type/s] meets/meet the requirements of the Commercial Air Service Standards (725.126) and therefore, in accordance with Section 705.126 of the Canadian Aviation Regulations is/are hereby approved. To maintain its/their approval, the Cabin Emergency Evacuation Trainer/s must be maintained in a serviceable condition and remain compatible with the related components of the Flight Attendant Training Program; The Flight Attendant Manual meets the requirements of the Flight Attendant Manual Standard (TP 12295) and therefore, in accordance with Subsection 705.139 (3) of the Canadian Aviation Regulations is hereby approved. To maintain its approval, the Flight Attendant Manual must be amended promptly to keep it up-to-date with company procedures, aircraft configurations and Transport Canada regulations. Please provide this office with [ # ] copies of the final printed version; and The Flight Attendant Station/s on the [Aircraft Type/s] aircraft meets/meet the requirements of the Commercial Air Service Standards (725.41 (1)) and therefore, in accordance with Section 705.41 (2) of the Canadian Aviation Regulations is/are hereby approved.
Page A8-16
Attached are stamped copies of the Flight Attendant Initial Training Syllabus and Flight Attendant Manual List of Effective Pages. Yours truly, [Signature block of position delegated approval authority] Attach. cc: Originator:
Page A8-17
FLIGHT ATTENDANT TRAINING AND QUALIFICATION RECORDS SAMPLE MEETS STANDARDS LETTER
[Return address] [Date] [File #] [Air Operator, Contact Person and Address] Dear: This refers to [Air Operator's Name]'s record keeping system for Flight Attendant Training and Qualification Records which was received in this office on [date], OR... submitted to this office on [date]. [Air Operators Name]s Flight Attendant Training and Qualification Records keeping system has been evaluated and meets the requirements of paragraphs 1 (a), (c) and (d) of Section 705.127 of the Canadian Aviation Regulations. Yours truly, [Signature block of position delegated approval authority] cc: Originator:
Page A8-18
SAFETY FEATURES CARD SAMPLE MEETS STANDARDS LETTER

[Return address] [Date] [File #] [Air Operator, Contact Person and Address] Dear: This refers to [Air Operator's Name]'s Safety Features Card for the [Aircraft Type and Model and any card identification code number on the card] received in this office on [date], OR... submitted to this office on [date]. [Air Operators Name]s safety features card for [Aircraft Type and Model and any card identification code number on the card] meets the requirements of Section 705.44 of the Canadian Aviation Regulations and Section 725.44 of the Commercial Air Service Standards for use on aircraft that are configured according to the information provided on the card respecting emergency equipment and exits. Please forward [#] copies of the final printed version to this office. Yours truly, [Signature block of position delegated approval authority] cc: Originator
Page A8-19
SAMPLE CERTIFICATION LETTER

[Return address] [Date] [File #] [Air Operator, Contact Person and Address] Dear: This is further to our telephone conversation of [date] respecting [details]. Attached is a detailed listing of the activities necessary to complete the Cabin Safety requirements for passenger carrying authority on your aircraft, and some forms to assist you. The Flight Attendant Manual Standard TP 12295 and Flight Attendant Training Standard TP 12296 are available through our Cabin Safety Standards group in Ottawa. I have arranged for a copy of each standard to be sent to you on [date] and your name and address are on the amendment list. At this time there is no charge for these standards and amendments. [Inspector name] will be your principal cabin safety inspector for the certification process who can be contacted at: [phone, cell, fax, email]. Please submit the nomination form for the position of flight attendant manager, and indicate who will be responsible for development of the flight attendant manual and training programs. The passenger safety certification process requires 60 to 90 days to complete. The review process for the flight attendant manual and initial and type training programs requires 45-60 days once we receive these documents. These time frames assume that the documents are complete and in good order. Training cannot commence until conditional approval is issued for these documents. A number of Commercial and Business Aviation Advisory Circulars (CBAACs) have been issued containing information you will require in the development of your procedures and documents. These, as well as the CARs and other information, are available on the Transport Canada home page: http://www.tc.gc.ca. Hard copies of the CBAACs and their summary index can be obtained from the address below, and you can arrange to have your name added to the mailing list. Transport Canada Commercial and Business Aviation Branch - AARX Place de Ville, Tower C, 4th floor 330 Sparks Street Ottawa, Ontario K1A 0N8 Phone: 1-800-305-2059 or (613) 990-1123 Fax: (613) 954-1602 Should you require more information or assistance, please do not hesitate to write or contact me by telephone at [phone number].
Page A8-20
Attach. List of attachments to include: Air Carrier Operating Certificate Application Form 26-0448 Flight Attendant Manual cross check form Flight Attendant Manager Nomination Form (CBAAC No.0115) Flight Attendant Training Program cross check forms

Initial A/C type Annual Requalification
FAM / COM / SOP Cross Reference Guide & CBAAC No. 0127 Cabin Safety Regulatory Reference Guide Sample Carry on Baggage Control Program Order Form for Print Version - Canadian Aviation Regulations
ANNEX 9
Page A9-1
Manual Cross-Referencing List (Operations Manual/Standard Operating Procedures/Flight Attendant Manual)

1. The following procedures must be included and cross-referenced to ensure IDENTICAL INFORMATION in order to fulfill regulatory requirements: Planned Emergency - Preparation for emergency landing/ditching: All communication from flight deck to flight attendants in an emergency: Notification of an emergency; flight deck to in-charge flight attendant briefing items Signal for brace position Evacuation signal If both terms are used in the manuals, definition of evacuation and deplanement Cancellation of evacuation (Ref. CAR 705.104, CASS 725.135, 725.138) Passenger and Cabin Safety Procedures: Communication from flight deck to flight attendants Signal for flight attendants to be seated for take-off, landing and during periods of in-flight turbulence (Ref. CASS 725.135, 725.138) 2. The following must be included and be cross-referenced to ensure that the CONCEPT IS SIMILAR AND DOES NOT CONFLICT in order to fulfill regulatory requirements: Procedures in the Operations Manual and Standard Operating Procedures will be written for flight crew member action, while the procedures in the Flight Attendant Manual will be written for flight attendant action. Carry-on baggage control (Ref. CASS 725.42,725.135) Emergency Procedures - Evacuation procedures: Initiation of evacuation Crew responsibilities (Ref. CAR 705.104, CASS 725.135) Unplanned Emergencies: Gate/apron emergencies PTV mated to aircraft (if applicable) APU/Engine torching/fire (if applicable) Fuel spill/fire Fuel fumes in cabin Taxi emergencies Runaway or overspeed propeller procedures (if applicable) Pressurization/decompression procedures (if applicable) Fire-fighting procedures Smoke-removal procedures (if applicable) Pilot Incapacitation (Ref. CAR 705.104, CASS 725.138) 3. The following items are not required in the Operations Manual or Standard Operating Procedures. If included, ensure CONCEPT IS SIMILAR AND DOES NOT CONFLICT: Operations policy Transport Canada Inspectors Sterile flight deck Flight deck door locking procedures Admittance to flight deck Flight deck meal and beverage service Minimum number of flight attendants for each aircraft type Flight attendant stations (including policy on occupancy of available flight attendant seat) Incapacitated flight attendant Acceptance and carriage of special needs passengers Exit row seating Communication from flight attendant to flight deck in an emergency including means of communication on the ground, during critical phases of flight and in-flight
Annex 9: Manual Cross-Referencing List
Page A9-2

2. The following procedures must be included and cross-referenced to ensure IDENTICAL INFORMATION in order to fulfill regulatory requirements: 3. The following must be included and be cross-referenced to ensure that the CONCEPT IS SIMILAR AND DOES NOT CONFLICT in order to fulfill regulatory requirements: Safety Procedures: Standard Briefings - Pre-flight crew briefing (Ref. CASS 725.138) Procedures for safe movement of passengers to/from aircraft and embarkation/disembarkation (Ref. CAR 705.40) Passenger briefing procedures (Ref. CASS 725.135) Procedures for fuelling with passengers onboard (Ref. CAR 705.40, CASS 725.40, 725.135, 725.138) Fuelling with engine running (Ref. CASS 725.135) Aircraft surface contamination procedures (Ref. CASS 725.135) Rejected/aborted take-off/missed approach procedures (Ref. CASS 725.138) Carriage of dangerous goods (Ref. CASS 725.135) Portable electronic devices (Ref. CAR 705.40) Carriage and securing of cargo, baggage, commissary and equipment (Ref. CASS 725.135) Ramp/Gate procedures (no smoking, door closing procedures/signals, passengers to be seated prior to aircraft movement, cabin/galley secure procedures for take-off, passenger head count) (Ref. CASS 725.138) Weight and balance (Ref. CASS 725.135, CAR 705.39) Annex 9: Manual Cross-Referencing List Cruise (turbulence procedures, including 3rd Edition July 2006 4. The following items are not required in the Operations Manual or Standard Operating Procedures. If included, ensure CONCEPT IS SIMILAR AND DOES NOT CONFLICT: Alcohol & drugs/ crew members Alcohol & drugs/ passengers Impaired/unruly passengers Passenger medical oxygen Cabin supervision Service on the ground Prisoners & escorts Weapons Circuit breakers Flight duty time limitations and rest requirements for flight attendants (following promulgation of regulations) Cabin log book procedures (Ref. CAR 705.139/Flight Attendant Manual Standard) If applicable, emergency and normal procedures reflecting differences when one flight attendant is carried and when more than one flight attendant is carried. (Ref. CASS 725.104)
Intentionally left blank.
Page A9-3

2. The following procedures must be included and cross-referenced to ensure IDENTICAL INFORMATION in order to fulfill regulatory requirements: 3. The following must be included and be cross-referenced to ensure that the CONCEPT IS SIMILAR AND DOES NOT CONFLICT in order to fulfill regulatory requirements: procedures to discontinue service when level of turbulence exceeds light turbulence) (Ref. CASS 725.138) Descent/Landing (fuel dumping if applicable, cabin/galley secure procedures for landing) (Ref. CASS 725.138) 4. The following items are not required in the Operations Manual or Standard Operating Procedures. If included, ensure CONCEPT IS SIMILAR AND DOES NOT CONFLICT:
General: Duties, responsibilities and succession of command of management and operations personnel (authority of pilot-in-command) (Ref. CASS 725.135) Policy on occupation of observer seat (including admittance to flight deck) (Ref. CAR 705.27, CASS 725.135)
NOTE: It is the air operators responsibility to ensure that MEL alleviations that relate to cabin safety items and require flight attendant procedures be included in Flight Attendant Manual and that these procedures are crossreferenced with the MEL.
It is also the air operators responsibility to

ensure that conditional procedures stipulated in any other document such as an Exemption, etc., (i. e. Stowage of Disposable Waste in Aircraft Lavatories) are included in the Operations Manual and Flight Attendant Manual and such procedures are crossreferenced. Intentionally left blank. Security (Unlawful interference): Intentionally left blank. 3rd Edition July 2006
Page A9-4

2. The following procedures must be included and cross-referenced to ensure IDENTICAL INFORMATION in order to fulfill regulatory requirements: 3. The following must be included and be cross-referenced to ensure that the CONCEPT IS SIMILAR AND DOES NOT CONFLICT in order to fulfill regulatory requirements: Bomb threats - aircraft on the ground/aircraft in the air (Ref. CASS 725.135, 725.138) Hijacking - aircraft on the ground/aircraft in the air. Use of code word(s) must be IDENTICAL. (Ref. CASS 725.135, 725.138) 4. The following items are not required in the Operations Manual or Standard Operating Procedures. If included, ensure CONCEPT IS SIMILAR AND DOES NOT CONFLICT:
Safety and Emergency Equipment: List of emergency survival equipment carried and how to use equipment (Ref. CASS 725.135) Inspection details and frequency of inspection of emergency equipment carried on board (Ref. CAR 705.96, CASS 725.135)
ANNEX 10
Page A10-1
ATA Item
23.8 23.9 23.10 23.11 23.12 23.13 25.1 25.2 25.3 25.5 25.7 25.8 25.9 25.11 25.12 25.13 25.14 25.15 25.16 25.18 26.7 26.8 26.9 26.11 33.2 33.3 33.4 33.9 33.10 33.13 35.2 35.3 35.4 35.5 35.6 35.7 38.1 38.2 52.1 52.2 52.3
System Name
Crew Member Interphone System Passenger Address System Handsets Alerting System Pre-Recorded Announcements (Passenger Briefing System) Active Noise and Vibration Suppression System Emergency Locator Transmitter Flight Attendant Seat/Seat Assembly (Single/Dual Position) Fasten Seat Belt While Seated Signs or Placards Megaphone Overhead Storage Bin(s)/Cabin and Galley Storage Compartments/Closets Passenger Convenience Items Passenger Seats Overhead (Stowage) Rack with Restraining Device Lavatory No Smoking Placards Flight Attendant Flashlights/Flashlight Holders First Aid Kit Emergency Medical Kit Exterior Lavatory Door Ashtrays Crew Rest Facilities-Bunk Portable Fire Extinguishers Lavatory Fire Extinguishing Systems Lavatory Smoke Detection Systems Crew Rest Facility Bunk Smoke Detection System Emergency Lighting, External Emergency Lighting, Internal Floor Proximity Emergency Escape Path Markings No Smoking/Fasten Seat Belt/Return to Cabin Lights Passenger Compartment Lighting Crew Rest Facility-Bunk Interior Lighting Lavatory Oxygen Passenger Oxygen System Portable Oxygen Dispensing Units (Bottle and Mask) Protective Breathing Equipment Passenger Service Units (Drop Down Oxygen) Crew Rest Facility-Bunk Drop Down Oxygen Masks Potable Water Systems Lavatory Waste Systems Emergency Exits and Escape Slides (Aircraft Crew Only) Emergency Exits and Escape Slides (Passenger Carrying Operations) Door(s) Indication System
Annex 10: Cabin Safety MEL Items
ANNEX 11
Page A11-1
CABIN SAFETY INFLIGHT INSPECTION CRITERIA

(AIRCRAFT WITH FLIGHT ATTENDANTS)
This list is provided as a guide. Always refer to the CARs before quoting a regulation. This list is not all-inclusive and will not necessarily reflect amendments to the regulations. The numbers on the left hand side correspond with the items listed on the inspection report form. (Reference form 26-0599) 1 1a CHECKLIST ITEM BOARDING Individual Safety Briefings CAR 705.43, 604.18 ASSESSMENT CRITERIA - Passengers, who require, are offered an individual safety briefing. - Briefing contains information as outlined in the standard safety briefing and: Brace position Location of any service animals Individual needs as required by standard Ensure the following: - Completed prior to movement on the surface - Aisles and exits are kept clear - Trolleys are to remain stowed - Stowed in a bin, compartment, or other certified location - Restrained to prevent shifting - Safety equipment, exits and aisles are not blocked partially or completely - Passengers view of seat belt and no smoking signs is not obscured - Trolleys are restrained 705 operators only Ensure the following is in accordance with the companys control program: - Cabin Check prior to door closure - Dimensions and maximum number of articles - Crew baggage - Stand-by passenger bags Fragile items - Proper stowage of all articles - Check in and gate procedures, as applicable - Passenger exposure to hazardous conditions - Announcements to alert passengers of dangers (e.g. announcements made inside the terminal) - Guidance for passengers while air side - Smoking restrictions enforced - Walkman type headsets not worn - When necessary, air side activity is postponed until safe - No smoking signs are illuminated and enforced - Two exits are designated evacuation exits. One is the pax entry door. - These exits are ready escape routes - If minimum cabin crew is one, then a person qualified on exit and evacuation procedures is at or near the entry door - Electronic devices are not operated Additional 705 requirements - If slides on the designated exits, ensure they are armed or have a F/A in immediate vicinity - If minimum cabin crew is more than one, then the minimum number must be at or near each designated evacuation exit - In-charge is informed when flight crew leave the aeroplane - Cabin crew informed of fuelling
1b
Service on Ground CAR 602.86 Carry-on Baggage CAR 602.86, 602.89
1c
CAR 705.42
1d
Ramp Safety CAR 705.40
1e
Fuelling CAR 705.40, 604.17
Annex 11: Inspection Criteria
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1f
CHECKLIST ITEM Exits CAR 705.139 and 705.42 CAR 705.40, 604.17
ASSESSMENT CRITERIA Door closed prior to push back Arming procedures followed Communication to other crew members Ensure seats located at emergency exits are not occupied by passengers whose presence could adversely affect the safety of passengers or crew members during an emergency evacuation English and French (705 operators only) Carry-on baggage stowage: when, where, why and how Seat belt operation Seat backs upright, if applicable Chair tables stowed Emergency exit locations Floor Proximity lighting location (705 operators only) Safety Features Card Location Purpose Advisability Requirement to obey crew instructions in regards to: Safety belts No smoking Location of and requirement to obey signs: No smoking Safety belts Use of Portable Electronic Devices Oxygen, if applicable: Location and presentation of masks How to obtain mask How to activate oxygen flow How to don Place over mouth and nose Use of head strap Priority when assisting others (e.g. child/infant) Life Preserver, if applicable: Location How to don How to inflate normally How to inflate manually When to inflate How to activate light Bring any safety concerns to the attention of the crew (705 operators only) The briefing is not diluted by service information or advertising (705 operators only) Location of any emergency equipment the passenger may have a need for in an emergency such as ELT, fire extinguisher, survival equipment, first aid kit and life raft. (604 operators only)
2 PRE-TAKE-OFF 2a Standard Safety Briefing CAR 602.89, 705.43, 604.18
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2b
CHECKLIST ITEM Safety Demonstrations CAR 705.43
ASSESSMENT CRITERIA - Oxygen, if applicable: Location Method of donning Place over mouth and nose Use of head strap Operation How to activate Priority when assisting others (e.g. child/infant) - Life preserver, if applicable: Location Method of donning How to inflate normally and manually Seat belts fastened and correctly worn (including child restraint systems) Chair tables stowed Seat backs upright Carry-on baggage securely stowed Portable electronic devices Walkman type headsets removed and stowed Window shades at exit rows open Overhead bins secured Lavatory unoccupied Galleys secured Monitor screens in aisle are restowed Footrests that protrude in aisle are restowed If applicable, Class B cargo compartment is visually inspected Indicate passenger is seated in exit row Passenger is made aware of exit operation Signal to take position Silent Review Seat belt/harness fastened
2c
Cabin Visual Checks CAR 605.24- 605.28 CAR 705.40, 604.17 CAR 705.40, 604.17 CAR 605.86, 705.42 CAR 602.08, 705.40 CAR 705.40 CAR 602.86 CAR 605.25 CAR 602.86 CAR 602.86 CAR 602.86 AD 93-07-15 Window Exit Briefing CAR 705.43, 604.18 F/A Stations CAR 605.27 and 705.135 INFLIGHT Standard Safety Briefing CAR 705.43, 604.18
2d 2e 3 3a
3b 3c
Cabin Supervision/Guardian CAR 705.139 Turbulence Procedures CAR 605.25-28, 705.43, 604.18
English and French (705 operators only) *Advisability of using seat belt No smoking *Where and when smoking is prohibited (604 operators only) *604 operators may include this information in the pre-take off briefing - Prompt response to cabin/flight deck calls - Communicate with the Pilots - Direct passengers to fasten safety belts, including child restraint systems, and stow carry-on baggage - Discontinue Service - Secure the cabin - Take a seat and fasten seat belt
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CHECKLIST ITEM 3d AOHS Requirements (Follow up completed by AOHS)
ASSESSMENT CRITERIA Verify the following and if a discrepancy is noted provide a detailed description of your observations (e.g. A dirty personal service room: several pieces of toilet paper scattered on floor, considerable amount of cleaning agent spilled on counter) (Provisions for sanitation are found in Part - Clean and sanitary personal service rooms and galleys IV of the AOHS Regulations) - If acft is equipped with a personal service room, ensure it has a covered container for sanitary napkins and one of the following: personal service room = lavatory toilet, toilet paper and washbasin, or towelette = wet nap toilet and toilet paper, or washbasin. - If there is a personal service room with a washbasin, ensure it is equipped with: soap or other cleaning agent from a dispenser, hand towels, and non-combustible container for disposal of used hand towels. - If there is no washbasin, ensure there are towelettes for food handlers. - Drinking water and cups available. Ensure the water container is: not stored in personal service room, used only for drinking, closed with a cover - Ensure water is drawn by a tap, ladle or other means that does not contaminate water. - Service carts operate in such a manner that the cart can be controlled Controlled Product means any product, and stopped reliably and quickly with moderate effort. material or substance in class A,B,C,D,E Provide a detailed description of your observation to AOHS Inspector when and F of the Hazardous Products Act. you observe the following: Class A - Compressed Gas Class B - Flammable and Combustible - Full garbage bags that were not removed when possible. - Employee food utensils and equipment that contain cracks, unnecessary Material indentations or are dirty. Class C - Oxidizing Material An employee eating, preparing or storing food near hazardous products, in a Class D - Poisonous and Infectious personal service room or in an area where it may be contaminated. Material - Food waste handled in a manner that contaminates food. Class E - Corrosive Material Class F - Dangerously Reactive Material - Ice handled in a way that may cause contamination. An unknown substance with no label that may be a hazardous or controlled product. - A hazardous substance stored, handled or used incorrectly. If you receive feedback from employees on any of the following, provide a Hazardous Product means a prohibited, detailed description to the AOHS Inspector: restricted or controlled product. - High levels of sound emanating from aircraft - Electrical shocks received If the AOHS Inspector has advised you that the operator has a requirement to Material Safety Data Sheet means a supply the following then check for: document containing words, figures or - Availability of Material Safety Data Sheets for products identified by AOHS symbols disclosing information about a - A means for washing skin or irrigating eyes product and its ingredients.
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CABIN SAFETY INSPECTION CRITERIA

RAMP AND AIRCRAFT
CHECKLIST ITEM 4 PRIOR TO LANDING 4a Standard Safety Briefing CAR 705.43
ASSESSMENT CRITERIA English and French Carry-on baggage to be stowed Chair tables stowed Seat backs upright, if applicable Seat belts fastened Exits (flights over 4 hours) Seat belts fastened and correctly worn (including child restraints) Table trays stowed Seat backs upright Carry-on baggage securely stowed Portable electronic devices Walkman type headsets removed and stowed Window shades at exit rows open Overhead bins secured Lavatory unoccupied Galleys secured Monitor screens in aisle are restowed Footrests that protrude in aisle are restowed Signal to take position Silent Review Seat belt/harness fastened
4b Cabin Visual Checks CAR 605.24- 605.28 CAR 705.40, 604.17 CAR 705.40, 604.17 CAR 602.86, 705.42 CAR 602.08,705.40 CAR 705.40 CAR 602.86 CAR 605.25 CAR 602.86 CAR 602.86 CAR 602.86 4c F/A Stations CAR 705.41 5 AFTER LANDING 5a Safety Briefing CAR 705.43, 604.18 5b Exits CAR 705.139 5c Ramp Safety CAR 705.40, 604.18
- Seat belt fastened until seat belt sign is turned off - Carry-on baggage is stowed until seat belt sign is turned off - Safest route for passenger movement away from acft - Door disarming procedures followed - Communication to other crew members 705, 604 operators - Passenger exposure to hazardous conditions - Announcements to alert passengers of dangers 705 operators - Guidance for passengers while air side - Smoking restrictions enforced - Walkman type headsets not worn - When necessary, air side activity is postponed until safe
Legend: During certification/aircraft inspection
Both an AOHS and CAR Requirement CAR requirement
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CHECKLIST ITEM 6 GENERAL REQUIREMENTS 6a Crew Member Briefing CAR 602.87, CAR 705.31
ASSESSMENT CRITERIA Including all crew members anticipated weather; anticipated flying conditions; flight time; altitudes; review of selected communication procedures; review of selected emergency procedures; review of selected safety procedures; any additional information necessary for the flight including information respecting unserviceable equipment or abnormalities that may affect passengers. Pilot to In-Charge anticipated weather; anticipated flying conditions; flight time; altitudes; any additional information necessary for the flight including information respecting unserviceable equipment or abnormalities that may affect passengers. In-Charge to Flight Attendants review of selected communication procedures; review of selected emergency procedures; review of selected safety procedures; any additional information necessary for the flight including information respecting unserviceable equipment or abnormalities that may affect passengers. All placards required by the standards of airworthiness must be affixed to the aircraft in order to take-off. (e.g. weight placards, equipment locations, etc.) Inspected Regularly Unobstructed Serviceable Functioning Ensure that all defective equipment is properly recorded Meets applicable standards of airworthiness (e.g. TSOs, ADs, etc) Ensure that all recorded items that relate to Cabin Safety are followed up accordingly. If applicable, review Cabin Log.
6b Placards CAR 605.05 6c Safety Equipment CAR 705.96 CAR 602.86, CAR 605.06, CAR 602.59 CAR 605.07 - CAR 605.10
6d Journey Log CAR 605.92 - CAR 605.95
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CHECKLIST ITEM 6e Airworthiness Requirements (Follow up completed by M&M)
ASSESSMENT CRITERIA If the following items are observed, provide a detailed description of your observations to the M&M Inspector. NOTE: These are some design requirements that may or may not have been in effect when the aircraft was certified. Exits outlined externally Slip resistant route on wing Opening instructions are placarded on door Escape tape/ropes and attachment points are secure Exit locator signs present and operable Exits can be opened from inside and outside Visual means to inspect locking mechanism Unobstructed passageway between compartments On one aisle acft, no more than 3 seats abreast on each side Seat backs are locked upright where they may obstruct access to an exit Seat back provides a firm handhold Self stowing mechanism of Shoulder Harness is operable, if installed Inertia type shoulder harnesses operate and lock engages Slip resistant surface on galley floor Lavatory floor has a slip resistant surface Slides - inflatable Floor brackets and girt bar are serviceable Pressure gauge, or other means, is visible and reading indicates: serviceable Slide cover/stowage is secure Slides - non-inflatable Fabric is in good condition - no mildew or dampness Stowage compartment is easily accessible Slide Rafts Correct capacity with respect to persons on board Pressure is visible and reading indicates: serviceable Slide cover/stowage is secure Floor brackets and girt bar are serviceable 705 Operators Distributed throughout the cabin Readily available to both passengers and crew The stowage compartment must be clearly marked to indicate that it contains a first aid kit Clearly identified Indicates last inspection date continued
7 PORTABLE EQUIPMENT 7a First Aid Kits CAR 602.60, 604.39, 705.90
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CHECKLIST ITEM 7a First Aid Kits (contd) CAR 602.60, 705.90 CAR 604.39
ASSESSMENT CRITERIA 705 operators Quantity:
O - 50 passenger seats 1 kit 51 - 150 passenger seats 2 kits 151 - 250 passenger seats - 3 kits 251 or more passenger seats - 4 kits Note: If only 1 kit is carried then it must be as close as practicable to an emergency exit. Contents meets regulatory requirements for 705 operators:
2 2 100 6 4 1 4 4 8 1 1 1 1 1 1 1 1 1 Antiseptic swabs Applicator - disposable Adhesive strip bandages Gauze bandages (7.5cmx4.5m) Triangular bandages Container for kit Burn dressings (10cm x 10cm) Compress, sterile dressings (7.5cm x 12cm) Gauze, sterile dressings (7.5cm x 7.5cm) Hand cleanser or towelettes (Pkg.) First Aid Manual (current edition) Pad with shield or tape for eye First Aid record Scissors (10cm) Splint set with padding Tape - Adhesive, surgical (1.2cm x 4.6cm) Tweezers Pair of latex gloves
604 operators Quantity:
O - 50 passenger seats 1 kit 51 - 150 passenger seats 2 kits 151 - 250 passenger seats - 3 kits 251 or more passenger seats - 4 kits Contents meet regulatory requirements for 604 operators:
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7b
CHECKLIST ITEM Medical Kit CAR 705.91
ASSESSMENT CRITERIA Must be on every aircraft with over 100 passenger seats Contents meets regulatory requirements:
1 1 4 6 1 2 2 10 2 1 4 1 1 Sphygmomanometer Stethoscope Syringes (sizes necessary to administer required drugs) Needles (sizes necessary to administer required drugs) and 1 safe disposal unit 50% dextrose injection, 50cc Epinephrine/Adrenaline 1: 1000, single dose ampoule or equivalent Diphenhydramine HCl injection, single dose ampoule or equivalent Nitroglycerin (tablets or equivalent) Protective non-permeable latex gloves or equivalent, disposable Bronchodilator inhaler (metered dose or equivalent) Acetylsalicylic acid (ASA) CPR mask with an oxygen port and 2 valves Intravenous (IV) administration kit (including alcohol sponges, tape, bandage, scissors and tourniquet) 1 Appropriate intravenous (IV) solution, e.g. normal saline 0.9% (500cc) 1 Set of airways, oropharyngeal (3 sizes) or 1 ambu bag 1 Atropine (0.4-0.6 mg per ml, single dose ampoule or equivalent) Basic instructions for use of the drugs in the kit.
7c
Megaphones CAR 705.89
7d
ELT CAR 605.38 CAR 605.39
Required on aeroplanes authorized to operate with 60 or more passengers Quantity 61 to 90 passenger seats 1 megaphone 100 or more passenger seats - 2 megaphones At least 1 on each passenger deck Portable and battery powered Conveniently located and readily available Type: AD, AF, AP, A or F if over land 1 ELT Type W or S if over water operating to 602.63 (a) 2 ELT multi-engine turbo jet aeroplane, air transport service with pax and over water carrying life rafts (b) 1 ELT if not (a) One must be carried on board every aircraft. If required due to operation, one for each pax and flight attendant. Ensure that the life preservers on board match those on the SFC. Easily accessible when the person is seated 604 operators When operating at night, readily available for use by each flight attendant 705 only Stowage must be accessible from each required flight attendant seat. Readily available for use by each required flight attendant.
7e 7f
Crash Axe CAR 705.92 Life Preservers/Flotation Devices CAR 602.62 Flashlights CAR 602.60 CAR 705.79, 705.97
7g
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CHECKLIST ITEM 7h Fire Extinguishers CAR 705.93, 604.41
ASSESSMENT CRITERIA Must be carried on board Type must be suitable for extinguishing fires in aircraft compartments and those in the passenger compartment must minimize hazard of toxic gas concentrations. Conveniently located and readily available for immediate use At least two extinguishers must be Halon (705 operators only) At least one extinguishers must be Halon (604 operators only) The stowage compartment must be clearly marked to indicate that it contains a fire extinguisher (705 operators only)
Quantity & Location - 705 operators Class E cargo compartment - 1 extinguisher, accessible to crew during flight In each isolated galley - 1 extinguisher, 60 or fewer passenger seats - 2 extinguishers, or 61 to 200 passenger seats - 3 extinguishers, and 201 or more passenger seats - 1 extra for each unit of 100 seats Quantity & Location - 604 operators Class E cargo compartment - 1 extinguisher, accessible to crew during flight In each isolated galley - 1 extinguisher 19 or fewer passenger seats - 1 extinguisher, or 20 to 60 passenger seats 2 extinguishers, or 61 to 200 passenger seats - 3 extinguishers, and 201 or more passenger seats - 1 extra for each unit of 100 seats Equipment to ensure that a crew member can reach all parts with a fire extinguisher If Class B cargo compartment ensure the following is on board: 48 lbs of Halon 1211 or equivalent - readily available for use in cargo 2 portable water extinguishers (2.5 gallons each) - adjacent to cargo area 120 minutes of protective breathing for one person 30 minutes of protective breathing for second person At least 30 minutes of protective breathing equipment stored adjacent to the cargo entrance All protective breathing equipment is to be stored outside the cargo compartment View port from pax compartment into cargo compartment Garments for two people stored adjacent to the cargo entrance Smoke or flame barrier between cargo and pax compartments Smoke or fire detection system in cargo compartment that provides an aural and visual warning to crew members in pax compartment Two way communication between cargo interior and flight deck continued
7i
Cargo Fire Fighting Equipment CAR 602.86 AD 93-07-15
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RAMP AND AIRCRAFT
7i
7j
ASSESSMENT CRITERIA Placards defining cargo loading limitations that provide sufficient access for fire fighting along the entire length of two sides of each pallet or container General lighting: lights at 40-inch intervals at 1/2 the pallet/container height and at full pallet/container height. Longitudinal access pathway: 40-inch intervals along a line that is 2 inches of and parallel to the floor centered on the pathway. Safety Features Card Applicable to 604 with 20 seats or more and 705 operators: CAR 705.44, 604.19 Provided for each passenger at their seat The card contains only safety information The safety information is: Accurate for the aeroplane type and configuration in which it is carried Note: 604 operators with 19 seats or lessand in respect of the equipment carried; Information respecting the emergency Presented with clear separation between each instructional procedure. equipment and exits on the aeroplane in All actions required to complete a multi-action procedure is presented in either printed or pictographic form. correct sequence and the sequence of actions is clearly identified; and Depicted in a clear and distinct manner. The name of the air operator and the aeroplane type is indicated on the card. The card contains the following information: Smoking is prohibited (604 operators - when and where smoking is prohibited) Each type of safety belt or safety harness installed for passenger use, including when to use, and how to fasten, tighten and release; When and where carry-on baggage must be stowed; and any other requirements/restrictions pertinent to that particular aeroplane; Correct positioning of seat backs and chair tables for take-off and landing; Fixed passenger oxygen system showing: Mask location and presentation; the actions to be performed by the seated passenger in order to obtain the mask, activate the flow of oxygen and correctly don and secure the mask; and Priority for persons assisting others with oxygen; 604 operators - smoking restrictions Passenger brace position for impact, as appropriate for each type of seat and restraint system installed for passenger use; including the brace position for an adult holding an infant; The location, operation and method of using each emergency exit type on the aeroplane, (705 only - including identification of those emergency exits known to be rendered unusable in a ditching or because of the aeroplane configuration such as a combi configuration); The safest direction and most hazard-free escape route for pax movement away from the aeroplane following evacuation; The attitude of the aeroplane while floating; Location of life preservers and correct procedures for removal from stowage/packaging; donning and use of the life jacket for adult, child and infant users including when to inflate; continued
CHECKLIST ITEM Cargo Fire Fighting Equipment (contd) CAR 602.86 AD 93-07-15
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RAMP AND AIRCRAFT
ASSESSMENT CRITERIA Location and use of life rafts; Location, removal and use of flotation devices; and The form, function, colour and location of any Floor Proximity Emergency Escape Path lighting system that is installed. 604 operators & 705 aeroplanes where flight attendants are not required Location of first aid kits; Location of fire extinguishers that are accessible to pax; Location of Emergency Locator Transmitters; and Location of survival equipment, and if the stowage compartment is locked, the means of access; 7k Protective Breathing Equipment Quantity & Location CAR 705.71, 604.40 1 in each Class A, B, and E cargo compartment that is accessible to crew members during flight 1 for each hand-held fire extinguisher in each isolated galley 1 within 1 metre of each required hand-held fire extinguisher (unless Note: For 705 operators the total number authorized to be further away) must not be less than the minimum number At each location indicated above, there should be a 15-minute supply of oxygen. of flight attendants required for the flight (This could satisfy 605.31 also) 7l Oxygen Oxygen - Unpressurized CAR 605.31 When flying between 10,000 &13,000 Enough oxygen for entire flight over 30 minutes for all crew members and 10% of passengers (no less than 1) When flying over 13,000 Enough oxygen for entire flight for all passengers and crew. If an air transport service then at least 1 hour of oxygen for all persons on board. CAR 605.31 Oxygen - Pressurized following Decompression When flying between 13,000 & 25,000 Enough oxygen for entire flight over 30 minutes for all crew members and 10% of passengers (no less than 1) When flying above 25,000 Enough oxygen for entire flight for all passengers and crew. If an Air Transport Service then at least 30 minutes of oxygen. However, 2 hours for flight crew if authorized to fly over 25,000. CAR 705.94 Portable Oxygen for Flight Attendants on Pressurized Aircraft If flying over 25,000 A readily available 15 minute supply of portable oxygen equipment or A sufficient number of masks or spare masks & outlets to ensure an immediate supply of oxygen to each flight attendant (distributed throughout the cabin) Conveniently located and easily accessible CAR 705.72 First Aid Oxygen - 705 Enough oxygen for 2% (no less than 1) of the occupants for 1 hour or for the entire period of flight above 8,000 ft following a decompression. 7j
CHECKLIST ITEM Safety Features Card (contd) CAR 705.44, 604.19
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RAMP AND AIRCRAFT
CHECKLIST ITEM 8 LIGHTS 8a Floor Lighting - Floor Proximity Emergency Escape Path Markings CAR 705.78 8b Ordinance Signs Exit, Seat Belt & No Smoking CAR 602.86 9 COMMUNICATION SYSTEMS 9a Interphone System CAR 705.73
ASSESSMENT CRITERIA The floor path lighting must meet the standards set out in the Airworthiness Manual. If required, present and operable. Passenger view will not be obstructed due to the stowage of carry-on baggage, equipment or cargo
9b
Public Address System CAR 705.74
Ensure that the interphone system operates independently from the public address system except for handsets, headsets, microphones, selector switches and signalling devices. Operable Ensure that the interphone system operates independently from the public address system except for handsets, headsets, microphones, selector switches and signalling devices. Operable Provided for required flight attendants Evenly distributed throughout the cabin Near floor level emergency exits Seat does not interfere with the use of passageway or exit when not in use Safety belt and harness can be secured when not in use to prevent interference with rapid egress Access to the communication system when flight attendant is seated (unless original type certificate differs) Located to minimize probability of injury to occupant Forward or aft facing designed to the inertial load factors in original type certificate - Airworthiness item Seat provides an energy absorbing rest to support arms, head, shoulders and spine If initial type certificate was issued after January 1, 1958 then the seat cushions must meet the standards set out in the Airworthiness Manual for seat cushion flammability. Metal-to-metal type Provided for each flight attendant on board For all required flight attendants with dual upper torso straps and single point release A means to ensure that the back of each seat can be secured upright If initial type certificate was issued after January 1, 1958, then the seat cushions meet the standards set out in the Airworthiness Manual for seat cushion of flammability
10 FIXED EQUIPMENT 10a Flight Attendant Stations CAR 705.41, CAR 705.77
10b Flight Attendant Safety Belts/Shoulder Harness CAR 605.22, CAR 605.24, CAR 705.75 10c Passenger Seats CAR 705.40, 604.17
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RAMP AND AIRCRAFT
CHECKLIST ITEM 10d Passenger Safety Belts/Shoulder Harness CAR 605.22, CAR 605.23, CAR 605.24
10e Doors to Compartments CAR 705.67
10f Exits & Aisles CAR 602.86 10g Life Rafts - Slide/Rafts CAR 602.63
ASSESSMENT CRITERIA Safety Belts Provided for each pax on board Metal-to-metal type Shoulder Harness For each front seat, if small aeroplane and depending on date of manufacturing. Small aeroplanes with no more than 9 pax seats, not counting pilot seats, depending on year of manufacturing. Helicopters in the normal or transport category depending date of manufacturing. Aircraft conducting aerobatic manoeuvres, external loads of class B, C, or D and aerial applications. Compartments accessed by passengers A means to unlock each door that leads to a compartment accessed by passengers that can be locked by passengers (includes lavatory door) Doors that lead to an Emergency Exit A placard on each door stating the door must be open for take-off and landing Unobstructed by carry-on baggage, equipment or cargo Life rafts are carried, if necessary Life raft capacity accommodates all persons on board Easily accessible Stowed in a conspicuously marked location near an exit Land Must be enough equipment for each person to survive on the ground that provides a means to start a fire, provide shelter, water and signalling or meets Ops manual requirements depending on geographical area, season and climatic variations A list of survival equipment is carried on board with information on how to use it continued
10h Survival Equipment CAR 602.61, 602.63, CAR 705.95, 604.38
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CHECKLIST ITEM 10h Survival Equipment (contd) CAR 602.61, 602.63 CAR 705.95, 604.38
10i
Carry-on Baggage Restraints CAR 602.86, 705.42
ASSESSMENT CRITERIA Water Survival Kit is attached to life raft (unless exempted) If life rafts are required to be carried in accordance with Section 602.63, they shall contain the following: (a) a pyrotechnic signalling device; (b) a radar reflector; (c) a life raft repair kit; (d) a bailing bucket and sponge; (e) a signalling mirror; (f) a whistle; (g) a raft knife; (h) an inflation pump; (i) dye marker; (j) a waterproof flashlight; (k) a two day supply of water, calculated using the overload capacity of the raft, consisting of one pint of water per day for each person or a means of desalting or distilling salt water sufficient to provide an equivalent amount; (l) a fishing kit; (m) a book on sea survival; (n) a first aid kit containing antiseptic swabs, burn dressing compresses, bandages and anti-motion sickness pills. The Equipment provides shelter, water and signalling depending on geographical area, season & climatic variations Helicopter passenger transportation suit systems, if necessary Stowage Bins, Compartments and Racks Certified in accordance with type certificate to stow carry-on baggage, equipment and cargo Overhead bins are approved in accordance with Airworthiness Manual All stowage areas are approved in accordance with Airworthiness Manual Under seat stowage is approved in accordance with Airworthiness Manual Carry-on baggage can be restrained to prevent shifting
10j
Table Trays CAR 705.40, 604.17 10k Video Monitors CAR 602.86
Carry-on baggage can be restrained by a means approved in accordance with Airworthiness Manual Equipment & Cargo stowed in Passenger Compartment Does not cause injury to persons on board Restrained to prevent shifting A means to stow table trays including those that are not attached to seats Those suspended from the ceiling that extend into the aisle can be stowed & restrained during take-off and landing
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CHECKLIST ITEM 10l Fixed Oxygen System 10m Curtains/Bulkheads CAR 602.86 11 GALLEY EQUIPMENT 11a Compartments CAR 705.41 11b Service Carts/Trolleys CAR 602.86 12 LAVATORY FIRE PROTECTION 12a Fire Extinguishers CAR 705.76 12b Ashtrays CAR 705.76 12c Placards CAR 705.76
ASSESSMENT CRITERIA See Oxygen A means to secure these items to prevent shifting
Secondary latching mechanisms for galley compartments located in an area where F/A seat is located A means to restrain service carts and trolleys during taxi, take-off and turbulence exceeding light
12d Smoke Detectors CAR 705.76 13 AIRCRAFT EXTERIOR 13a Propeller Restraints CAR 705.40
Built in fire extinguishers for each waste disposal receptacle that discharges automatically A self-contained removable ashtray is installed on or near the outside of the door to each lavatory or in some other location readily visible from the outside to the user of the lavatory. A placard above each door handle on both sides of the lavatory door that indicates that smoking is prohibited or the words No Smoking and Dfense de fumer A placard adjacent to the opening of the waste disposal receptacle that shows a symbol indicating that cigarette disposal is prohibited or the words No Cigarette Disposal and Dfense de jeter des cigarettes. Smoke detector with a warning light in flight deck or warning light or audible warning in the passenger compartment that is readily detected by flight attendants. If propellers pose a hazard to passengers while on the ramp then there must be a means to secure the propeller.
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703/704/604 CABIN SAFETY INFLIGHT INSPECTION CRITERIA

(AIRCRAFT WITHOUT FLIGHT ATTENDANTS)
This list is provided as a guide. Always refer to the CARs before quoting a regulation. This list is not all-inclusive and will not necessarily reflect amendments to the regulations. The numbers on the left hand side correspond with the items listed on the inspection report form. (Reference form 26-0651) CHECKLIST ITEM 1 PRIOR TO TAKE-OFF 1a Ramp/Dock Safety CAR 704.33, 703.38 ASSESSMENT CRITERIA 703, 704 operators Passengers are not exposed to hazardous conditions - Guidance for passengers while air or dock side - Smoking restrictions enforced - Walkman type headsets not worn - Passengers are briefed on how to safely enplane or deplane whenever the aircraft engines are running (e.g. announcements made inside the terminal) - Passengers on float planes are alerted to hazards unique to enplaning and deplaning this type of aircraft 704 operators only - When necessary, air or dock side activity is postponed until safe 703 operators - No smoking is enforced - Exits are clear of obstruction and available for passenger evacuation 704 & 604 operators - No smoking signs are illuminated and enforced - Two exits are designated evacuation exits. One is the pax entry door. - These exits are ready escape routes - A person qualified on exit and evacuation procedures is at or near the entry door - Electronic devices are not operated - All service related duties are completed prior to movement on the surface - Aisles and exits are kept clear - Stowed in a bin, compartment, or other certified location - Restrained to prevent shifting - Safety equipment, exits and aisles are not blocked partially or completely - Passengers view of seat belt and no smoking signs is not obscured - Ensure seats located at emergency exits are not occupied by passengers whose presence could adversely affect the safety of passengers or crew members during an emergency evacuation - Passengers seated at emergency exit rows are made aware of how the exit operates - Passengers, who require, are offered an individual safety briefing - Briefing contains information as outlined in the standard safety briefing and: Brace position Location of any service animals - Individual needs as required by standard
1b Fuelling CAR 704.33, 703.38, 604.17
1c Service on Ground CAR 602.86 1d Cargo & Carry-On Baggage CAR 602.86 1e Exit Row Seating/Briefing CAR 704.33, 703.38, 604.17 CAR 704.34, 703.39, 604.18 1f Individual Safety Briefings CAR 704.34, 703.39, 604.18
Page A11-18

CHECKLIST ITEM 1g Standard Safety Briefing CAR 602.89, 704.34, 703.39, 604.18
1h Safety Demonstration CAR 704.34, 703.39
ASSESSMENT Carry-on baggage/cargo stowage: when, where, why and how Seat belt operation Seat backs upright, if applicable Chair tables stowed, if applicable Emergency exit locations Safety Features Card: Location, Purpose and Advisability of reading Requirement to obey crew instructions in regards to: Safety belts No smoking - Location of and requirement to obey signs: No smoking Safety belts - Use of Portable Electronic Devices - Oxygen, if applicable: Location and presentation of masks How to obtain mask How to activate oxygen flow How to don: Place over mouth and nose and Use of head strap Priority when assisting others (e.g. child/infant) - Life Preserver, if applicable: Location How to don How to inflate normally How to inflate manually When to inflate How to activate light - Location of any emergency equipment the passenger may have a need for in an emergency such as ELT, fire extinguisher, survival equipment, first aid kit, life raft 704 operators only - The briefing is not diluted by service information or advertising - Oxygen, if applicable Location Method of donning: Place over nose and mouth Use of head strap - Life Preserver, if applicable Location *Method of donning & how to inflate normally & manually *Float operators may conduct demonstration prior to boarding. Seat belts fastened (including child restraint systems) Chair tables stowed Seat backs upright Carry-on baggage/cargo securely stowed Restraint net covers all stowed items Seat belts are not used to restrain items other than persons Portable electronic devices "Walkman" type headsets removed and stowed Overhead bins secured Lavatory unoccupied continued
1i
Cabin Secured CAR 05.24 - 605.28 CAR 604.17, 704.33 CAR 604.17, 704.33 CAR 602.86 CAR 602.08, 704.33, 703.38 CAR 704.33 CAR 602.86 CAR 605.25
Page A11-19

CHECKLIST ITEM 1i Cabin Secured (contd) CAR 602.86 CAR 602.86 CAR 602.86 2 INFLIGHT 2a Standard Safety Briefing CAR 704.34, 703.39, 604.18
ASSESSMENT CRITERIA - Galleys secured - Monitor screens in aisle are stowed - Footrests that protrude in aisle are stowed - Advisability of using safety belts - No smoking (703 & 704) - On flights where smoking is permitted, when and where smoking is prohibited on board the aeroplane (604 only) (This briefing may be given prior to take-off if the aircraft is not equipped with a public address system or conditions warrant.) - Flight crew can exercise supervisory control over passengers by visual and aural means - Direct passengers to fasten safety belts, including child restraint systems, and stow carry-on baggage - Discontinue Service - Secure the cabin (This briefing may be given prior to take-off if the aircraft is not equipped with a public address system or if conditions warrant.)
2b Cabin Supervision CAR 704.33, 604.16 2c Turbulence Procedures CAR 605.25-28, 704.34, 703.39, 604.18
3 PRIOR TO LANDING 3a Cabin Secured CAR 605.24 - 605.28 CAR 704.33, 604.17 CAR 704.33, 604.17 CAR 602.86 CAR 602.08, 704.33, 703.38 CAR 704.33 CAR 602.86 CAR 605.25 CAR 602.86 CAR 602.86 CAR 602.86 4 AFTER LANDING 4a Safety Announcement CAR 704.34, 703.39, 604.18 4b Ramp/Dock Safety CAR 704.33, 703.38, 604.18
Seat belts fastened (including child restraint systems) Chair tables stowed Seat backs upright Carry-on baggage securely stowed Restraint net covers all stowed items Seat belts are not used to restrain items other than persons Portable electronic devices Walkman type headsets not worn Overhead bins secured Lavatory unoccupied Galleys secured Monitor screens in aisle are stowed Footrests that protrude in aisle are stowed
- Safest route for passenger movement away from aircraft - Dangers associated with aeroplane type - Seat belt fastened until seat belt sign is turned off - Carry-on baggage is stowed until seat belt sign is turned off - Passengers are not exposed to hazardous conditions - Smoking restrictions enforced - Walkman type headsets not worn - Guidance for passengers while air or dock side If not briefed prior to boarding - Passengers are briefed on how to safely deplane whenever the aircraft engines are running - Passengers on float planes are alerted to hazards unique to deplaning this type of acft 704 operators - When necessary, air side or dock side activity is postponed until safe
Page A11-20

RAMP AND AIRCRAFT
CHECKLIST ITEM 5 GENERAL REQUIREMENTS 5a Placards CAR 605.05 5b Safety Equipment CAR 704.84, 703.82 602.86, 605.06, 602.59 605.07 - 605.10 5c Journey Log CAR 605.92 - CAR 605.95 6 PORTABLE EQUIPMENT 6a First Aid Kit CAR 602.60, 704.84, 703.82, 604.39
ASSESSMENT CRITERIA Emergency equipment locations Compartment weight limitations Inspected Regularly Restrained to prevent movement during take-off & landing Unobstructed Ensure that all defective equipment is properly recorded Meets applicable standards of airworthiness Ensure that all recorded items that relate to Cabin Safety are followed up accordingly. Quantity 703 & 704 operators: one kit is readily available
703, 704 and 604 operators - Kit Contents
6b ELT CAR 605.38, 605.39 6c Life Preservers/Flotation Devices CAR 602.62
604 operators only Quantity: Placarded
O - 50 passenger seats 1 kit 51 - 150 passenger seats 2 kits 151 - 250 passenger seats - 3 kits 251 or more passenger seats - 4 kits
If required due to operation, one for each occupant. Easily accessible when the person is seated
6d Flashlights CAR 602.60
If conducting an aircraft inspection preservers onboard are same as those depicted on safety features card When operating at night, readily available for use by each crew member
CAR requirement
Page A11-21

RAMP AND AIRCRAFT
CHECKLIST ITEM 6e Fire Extinguishers CAR 602.60, 704.83, 604.41
6f Oxygen CAR 605.31
CAR 605.31
CAR 703.68, 704.67
ASSESSMENT CRITERIA Must be carried on board Conveniently located and readily available for immediate use Must be suitable for extinguishing fires in aircraft compartments and those in passenger compartment must minimize hazard of toxic gas concentrations. Uniformly distributed throughout the passenger compartment. Quantity & Location - 704 operators At least 1 extinguisher in the passenger cabin Quantity & Location - 703 operators 1 extinguisher in the flight deck Quantity & Location - 604 operators At least one extinguisher must be Halon. Class E cargo compartment - 1 extinguisher, accessible to crew during flight In each isolated galley - 1 extinguisher 19 or fewer passenger seats - 1 extinguisher, or 20 to 60 passenger seats - 2 extinguishers, or 61 to 200 passenger seats - 3 extinguishers and 201 or more passenger seats - 1 extra for each unit of 100 seats Oxygen - Unpressurized When flying between 10,000 &13,000 Enough oxygen for entire flight over 30 minutes for all crew members and 10% of passengers (no less than 1) When flying over 13,000 Enough oxygen for entire flight for all passengers and crew. If an air transport service then at least 1 hour of oxygen for all persons on board. Oxygen - Pressurized following Decompression When flying between 13,000 & 25,000 Enough oxygen for entire flight over 30 minutes for all crew members and 10% of passengers (no less than 1) When flying above 25,000 Enough oxygen for entire flight for all passengers and crew. If an Air Transport Service then at least 30 minutes of oxygen. However, 2 hours for flight crew if authorized to fly over 25,000. First Aid Oxygen - 703 & 704 If certificated to fly above 25,000, aircraft must be equipped with an undiluted supply of oxygen to provide at least one passenger with oxygen for at least one hour or the entire duration of flight at a cabin pressure altitude above 8,000 ft whichever is longer
CAR requirement
Page A11-22

RAMP AND AIRCRAFT
CHECKLIST ITEM 6g Survival Equipment CAR 602.61, 602.63 CAR 704.84, 703.82, 604.38
ASSESSMENT CRITERIA
Land Must be enough equipment for each person to survive on the ground that provides a means to start a fire, provide shelter, water and signalling or meets Ops manual requirements depending on geographical area, season and climatic variations List of survival equipment carried onboard with information on how to use it Water Survival Kit is attached to life raft If life rafts are required to be carried in accordance with Section 602.63, they shall contain the following: (a) a pyrotechnic signalling device; (b) a radar reflector; (c) a life raft repair kit; (d) a bailing bucket and sponge; (e) a signalling mirror; (f) a whistle; (g) a raft knife; (h) an inflation pump; (i) dye marker; (j) a waterproof flashlight; (k) a two day supply of water, calculated using the overload capacity of the raft, consisting of one pint of water per day for each person or a means of desalting or distilling salt water sufficient to provide an equivalent amount; (l) a fishing kit; (m) a book on sea survival; and (n) a first aid kit containing antiseptic swabs, burn dressing compresses, bandages and anti-motion sickness pills. The Equipment provides shelter, water and signalling depending on geographical area, season & climatic variations Helicopter passenger transportation suit systems, if necessary 6h Safety Features Card Provided for each passenger at their seat CAR 704.35, 703.39, 604.19 The card contains only safety information The safety information is: i) Accurate for the aeroplane type and configuration in which it is carried and in respect of the equipment carried; ii) Presented with clear separation between each instructional procedure. All actions required to complete a multi-action procedure is presented in correct sequence and the sequence of actions is clearly identified; and Note: 604 Operators with 19 seats or less iii) Depicted in a clear and distinct manner Information respecting the emergency The name of the air operator and the aeroplane type is indicated on the card equipment and exits on the aeroplane in The card contains the following information: either printed or pictographic form. Smoking is prohibited (604 operators - when and where smoking is prohibited) Each type of safety belt or safety harness installed for passenger use, including when to use, and how to fasten, tighten and release; When and where carry-on baggage must be stowed; and any other requirements/restrictions pertinent to that particular aeroplane; Correct positioning of seat backs and chair tables for take-off and landing.
CAR requirement
Page A11-23

RAMP AND AIRCRAFT
CHECKLIST ITEM 6h Safety Features Card (contd) CAR 704.35, 703.39, 604.19
7 LIGHTS 7a Ordinance Signs - Exit, Seat Belt & No Smoking CAR 602.86 8 FIXED EQUIPMENT 8a Passenger Seats CAR 704.33, 604.17 8b Passenger Safety Belts/Shoulder Harness CAR 605.22, 605.23, 605.24
ASSESSMENT CRITERIA Fixed passenger oxygen system showing: Mask location and presentation; the actions to be performed by the seated passenger in order to obtain the mask, activate the flow of oxygen and correctly don and secure the mask; and Priority for persons assisting others with oxygen; 604 operators - smoking restrictions Location of first aid kits; Location of fire extinguishers that are accessible to pax; Location of Emergency Locator Transmitters; and Location of survival equipment, and if the stowage compartment is locked, the means of access; Passenger brace position for impact, as appropriate for each type of seat and restraint system installed for passenger use; including the brace position for an adult holding an infant; The location, operation and method of using each emergency exit type on the aeroplane, The safest direction and most hazard-free escape route for pax movement away from the aeroplane following evacuation; The attitude of the aeroplane while floating; Location of life preservers and correct procedures for removal from stowage/packaging; donning and use of the life jacket for adult, child and infant users including when to inflate; Location and use of life rafts; Location, removal and use of flotation devices; and The form, function, colour and location of any Floor Proximity Emergency Escape Path lighting system that is installed (704 and 604 operators only). Passenger view will not be obstructed due to the stowage of carry-on baggage, equipment or cargo A means to ensure that the back of each seat can be secured upright
Safety Belts Provided for each pax on board Metal-to-metal type Shoulder Harness Present and operable, if required: For each front seat, if small aeroplane and depending on date of manufacturing. Small aeroplanes with no more than 9 pax seats, not counting pilot seats, depending on year of manufacturing. Helicopters in the normal or transport category depending date of manufacturing. Aircraft conducting aerobatic manoeuvres, external loads of class B, C, or D and aerial applications.
CAR requirement
Page A11-24

RAMP AND AIRCRAFT
8c 8d
CHECKLIST ITEM Exits & Aisles CAR 602.86 Carry-on Baggage Restraints CAR 602.86
ASSESSMENT CRITERIA Unobstructed by carry-on baggage, equipment or cargo
Stowage Bins, Compartments and Racks Carry-on baggage can be restrained to prevent shifting (e.g. under seat restraint) Equipment & Cargo stowed in Passenger Compartment Does not cause injury to persons on board Restrained to prevent shifting A means to stow table trays including those that are not attached to seats A means to secure these items to prevent shifting
8e
Table Trays CAR 704.33, 703.39 8f Curtains/Bulkheads CAR 602.86 9 AIRCRAFT EXTERIOR 9a Propeller Restraints CAR 704.33 10 OTHER EQUIPMENT 10a Service Carts/Trolleys CAR 602.86 10b Video Monitors CAR 602.86 10c Life Rafts - Slide/Rafts CAR 602.63
If propellers pose a hazard to passengers while on the ramp then there must be a means to secure the propeller. A means to restrain service carts and trolleys during taxi, take-off and turbulence exceeding light Those suspended from the ceiling that extend into the aisle can be stowed & restrained during take-off and landing Life rafts are carried, if necessary and can accommodate number of occupants onboard Easily accessible Stowed in a conspicuously marked location near an exit
CAR requirement
ANNEX 11a
Page A11a-1

SPECIAL 704 OPERATIONS GLOBAL EXPRESS (GEX)
The GEX is operated under CAR 704 providing specified conditions, outlined in the Authorization issued under 704.01(c), are met. Always refer to the CARs and the GEX Authorization, Annex A before quoting a regulation. This list is provided as a guide, is not all-inclusive and will not necessarily reflect amendments to the regulations. The numbers on the left side correspond to the regulation articles and the items listed on the inspection report form. CHECKLIST ITEM 1 BOARDING 1a Individual Safety Briefings 724.34(2) ASSESSMENT CRITERIA - Passengers, who require, are offered an individual safety briefing. - Briefing contains information as outlined in the standard safety briefing and: Brace position Location of any service animals Individual needs as required by standard - Completed prior to movement on the surface - Aisles and exits are kept clear - Stowed in a bin, compartment, or other certified location - Restrained to prevent shifting - Safety equipment, exits and aisles are not blocked partially or completely - Passengers view of seat belt and no smoking signs is not obscured - Passenger exposure to hazardous conditions - Announcements to alert passengers of dangers (e.g. announcements made inside the terminal) - Guidance for passengers while air side - Smoking restrictions enforced - Walkman type headsets not worn - When necessary, air side activity is postponed until safe - No smoking signs are illuminated and enforced - Two exits are designated evacuation exits. One is the passenger entry door. - These exits are ready escape routes - If minimum cabin crew is one, then a person qualified on exit and evacuation procedures is at or near the entry door - Electronic devices are not operated - Door closed prior to push back - Ensure seats located at emergency exits are not occupied by passengers whose presence could adversely affect the safety of passengers or crew members during an emergency evacuation
1b 1c
Service on Ground 602.86 Carry-on Baggage 602.86, 602.89 Ramp Safety 724.33(1)
1d
1e
Fuelling 724.33(2)
1f
Exits 704.33
Legend: During certification/aircraft inspection Both an AOHS and CAR Requirement
CAR requirement
Annex 11a: Inspection Criteria Global Express (GEX)
Page A11a-2

CHECKLIST ITEM 2 PRE-TAKE-OFF 2a Standard Safety Briefing 602.89, 724.34(1) -
ASSESSMENT CRITERIA Carry-on baggage stowage: when, where, why and how Seat belt operation Seat backs upright Chair tables stowed Emergency exit locations Safety Features Card Location Purpose Advisability Requirement to obey crew instructions in regards to: Safety belts No smoking Location of and requirement to obey signs: No smoking Safety belts Location of emergency equipment (fire extinguisher, ELT, survival kit, first aid kit, life raft) Use of portable electronic devices Oxygen: Location and presentation of masks How to obtain mask How to activate oxygen flow How to don Place over mouth and nose Use of head strap Priority when assisting others (e.g. child/infant) Life Preserver, if applicable: Location How to don How to inflate normally and inflate manually When to inflate How to activate light The briefing is not diluted by service information or advertising Oxygen: Location Method of donning Place over mouth and nose Use of head strap Operation How to activate Priority when assisting others (e.g. child/infant) Life preserver, if applicable: Location Method of donning How to inflate normally and manually
2b Safety Demonstrations 724.34(1)
CAR requirement
Page A11a-3

CHECKLIST ITEM 2c Cabin Visual Checks 605.24- 605.28 602.86 602.08, 704.33 605.25 602.86 602.86 602.86 2d Exit Briefing 704.34(4) 2e Additional Crew Member Station 605.27, 704.121, 705.139 3 INFLIGHT 3a Standard Safety Briefing 724.34 3b Cabin Supervision 704.33(1)(e), 705.139 3c Turbulence Procedures 605.25-28 -
ASSESSMENT CRITERIA Seat belts fastened and correctly worn (including child restraint systems) Chair tables stowed, seat backs upright Carry-on baggage securely stowed Portable electronic devices Walkman type headsets removed and stowed Window shades at exit rows open Lavatory unoccupied Galleys secured Monitor screens are stowed Footrests that protrude are stowed Indicate passenger is seated in exit row Passenger is made aware of exit operation Signal to take position Silent Review Seat belt/harness fastened
- Advisability of using seat belt - No smoking - Obey crew instructions NOTE: Operator may include this information in the pre-take off briefing - Prompt response to cabin/flight deck calls - Communicate with the Pilots - Direct passengers to fasten safety belts (and child restraint systems) and stow carryon baggage - Discontinue Service, and secure the cabin - Take a seat and fasten seat belt
CAR requirement
Page A11a-4

CHECKLIST ITEM 3d AOHS Requirements (Follow up by AOHS) (Provisions for sanitation are found in Part IV of the AOHS Regulations) personal service room = lavatory towelette = wet nap
Controlled Product means any product, material or substance in Class A, B, C, D, E and F of the Hazardous Products Act: Class A - Compressed Gas Class B - Flammable and Combustible Material Class C - Oxidizing Material Class D - Poisonous and Infectious Material Class E - Corrosive Material Class F - Dangerously Reactive Material Hazardous Product means a prohibited, restricted or controlled product. Material Safety Data Sheet means a document containing words, figures or symbols disclosing information about a product and its ingredients.
ASSESSMENT CRITERIA Verify the following and if a discrepancy is noted provide a detailed description of your observations (e.g. a dirty personal service room: several pieces of toilet paper scattered on floor, considerable amount of cleaning agent spilled on counter) - Clean and sanitary personal service rooms and galleys - If aircraft is equipped with a personal service room, ensure it has a covered container for sanitary napkins and one of the following: toilet, toilet paper and washbasin, or toilet and toilet paper, or washbasin. - If there is a personal service room with a washbasin, ensure it is equipped with: soap or other cleaning agent from a dispenser, hand towels, and non-combustible container for disposal of used hand towels. - If there is no washbasin, ensure there are towelettes for food handlers. - Drinking water and cups available. Ensure the water container is: not stored in personal service room, used only for drinking, closed with a cover - Ensure water is drawn by a tap, ladle or other means that does not contaminate water. - Service carts operate in such a manner that the cart can be controlled and stopped reliably and quickly with moderate effort. Provide a detailed description of your observation to AOHS Inspector when you observe the following: - Full garbage bags that were not removed when possible. - Employee food utensils and equipment that contain cracks, unnecessary indentations or are dirty. - An employee eating, preparing or storing food near hazardous products, in a personal service room or in an area where it may be contaminated. - Food waste handled in a manner that contaminates food. - Ice handled in a way that may cause contamination. - An unknown substance with no label that may be a hazardous or controlled product. - A hazardous substance stored, handled or used incorrectly. If you receive feedback from employees on any of the following, provide a detailed description to the AOHS Inspector: - High levels of sound emanating from aircraft - Electrical shocks received If the AOHS Inspector has advised you that the operator has a requirement to supply the following then check for: - Availability of Material Safety Data Sheets for products identified by AOHS - A means for washing skin or irrigating eyes
CAR requirement
Page A11a-5

CHECKLIST ITEM 4 PRIOR TO LANDING 4a Standard Safety Briefing 724.34 4b Cabin Visual Checks 605.24- 605.28 724.33 602.86 602.08,724.33 724.33 602.86 605.25 602.86 602.86 602.86 4c Additional Crew Member Station 605.27, 704.121, 705.139 5 AFTER LANDING 5a Safety Briefing 724.34 5b Ramp Safety 704.33
ASSESSMENT CRITERIA - Carry-on baggage to be stowed - Chair tables stowed - Seat backs upright and- Seat belts fastened Seat belts fastened and correctly worn (including child restraints) Table trays stowed, seat backs upright Carry-on baggage securely stowed Portable electronic devices Walkman type headsets removed and stowed Window shades at exit rows open Overhead bins / compartments secured Lavatory unoccupied Galleys secured Monitor screens are stowed Footrests that protrude are stowed Signal to take position Silent Review Seat belt/harness fastened Seat belt fastened until seat belt sign is turned off Carry-on baggage is stowed until seat belt sign is turned off Safest route for passenger movement away from aircraft Passenger exposure to hazardous conditions Announcements to alert passengers of dangers Guidance for passengers while air side Smoking restrictions enforced Walkman type headsets not worn When necessary, air side activity is postponed until safe
CAR requirement
Page A11a-6

CHECKLIST ITEM 6 GENERAL REQUIREMENTS 6a Crew Member Briefing 602.87, 725.31(1)&(2)
ASSESSMENT CRITERIA Including all crew members anticipated weather; anticipated flying conditions; flight time; altitudes; review of selected communication procedures; review of selected emergency procedures; review of selected safety procedures; any additional information necessary for the flight including information respecting unserviceable equipment or abnormalities that may affect passengers. - All placards required by the standards of airworthiness must be affixed to the aircraft in order to take-off. (e.g. weight placards, equipment locations, etc.) Inspected Regularly Unobstructed Serviceable / functioning Ensure that all defective equipment is properly recorded Meets applicable standards of airworthiness (e.g. TSOs, ADs, etc.) Ensure that all recorded items that relate to Cabin Safety are followed up accordingly. If the following items are observed, provide a detailed description of your observations to the M&M Inspector. NOTE: These are some design requirements that may or may not have been in effect when the aircraft was certified. Exits outlined externally Slip resistant route on wing Opening instructions are placarded on door Escape tape/ropes and attachment points are secure Exit locator signs present and operable Exits can be opened from inside and outside Visual means to inspect locking mechanism Unobstructed passageway between compartments Seat backs are locked upright where they may obstruct access to an exit Seat back provides a firm handhold Self stowing mechanism of Shoulder Harness is operable Inertia type shoulder harnesses operate and lock engages Slip resistant surface on galley floor Lavatory floor has a slip resistant surface
6b Placards 605.05 6c Safety Equipment 704.84 602.86, 605.06, 602.59 605.07 - 605.10 6d Journey Log 605.92 - 605.95 6e Airworthiness Requirements (Follow up completed by M&M)
CAR requirement
Page A11a-7

CHECKLIST ITEM 7 PORTABLE EQUIPMENT 7a First Aid Kits 602.60, 724.84(3)
ASSESSMENT CRITERIA Shall include at least:

1 1 25 2 2 1 4 2 4 1 1 1 1 1 1 1 1 1
Antiseptic wound solution or swabs Applicator disposable (if no swabs) Adhesive strip bandages Gauze bandages (7.5cmx4.5m) Triangular bandages Container for kit Burn dressings (10cm x 10cm) Compress, sterile dressings (7.5cm x 12cm) Gauze, sterile dressings (7.5cm x 7.5cm) Hand cleanser or towelettes (Pkg.) First Aid Manual (current edition) Pad with shield or tape for eye First Aid record Scissors (10cm) Splint set with padding Tape - Adhesive, surgical (1.2cm x 4.6cm) Tweezers Pair of latex gloves
705.90(2)
705.90(3) 7b ELT 605.38 605.39
Readily available to both passengers and crew Clearly identified Indicates last inspection date Note: If only 1 kit is carried then it must be as close as practicable to an emergency exit. The stowage compartment must be clearly marked to indicate that it contains a first aid kit Type: AD, AF, AP, A or F if over land 1 ELT Type W or S if over water operating to 602.63 (a) 2 ELT -multi-engine turbo jet, air transport service with pax and over water with life rafts (b) 1 ELT if not (a) If required due to operation, one for each occupant. Ensure that the life preservers on board match those on the SFC. Easily accessible when the person is seated Stowage must be accessible from each required crew member seat. Readily available for use by each required additional crew member Three must be carried on board: One on the flight deck; One in the passenger cabin; One near the entrance to the Class B cargo compartment One additional is required in the crew rest compartment when the aircraft is so configured Conveniently located and readily available for immediate use Halon 1211 or approved equivalent is recommended The stowage compartment must be clearly marked to indicate that it contains an extinguisher
7c Life Preservers/Flotation Devices 602.62 7d Flashlights 602.60, 705.79 7e Fire Extinguishers 602.60, 704.83
CAR requirement
Page A11a-8

7f
CHECKLIST ITEM Safety Features Card 704.35
ASSESSMENT CRITERIA Provided for each passenger at their seat The card contains only safety information The safety information is: Accurate for the aeroplane type and configuration in which it is carried and in respect of the equipment carried; Presented with clear separation between each instructional procedure. All actions required to complete a multi-action procedure is presented in correct sequence and the sequence of actions is clearly identified; and Depicted in a clear and distinct manner. Name of the air operator and aeroplane type is indicated on the card.
The card contains the following information: Smoking is prohibited Each type of safety belt/harness installed and when/how to fasten, tighten and release; When and where carry-on baggage must be stowed; and any other requirements/restrictions pertinent to that particular aeroplane; Correct positioning of seat backs and chair tables for take-off and landing; Fixed passenger oxygen system showing: Mask location and presentation; the actions to be performed by seated passenger to obtain the mask, activate the flow of oxygen and correctly don and secure the mask; and Priority for persons assisting others with oxygen; Passenger brace position for impact, for each type of seat and restraint system installed for passenger use; including the brace position for an adult holding an infant; The location, operation and method of using each emergency exit type on the aeroplane, including identification of those emergency exits known to be rendered unusable in a ditching; The safest direction and most hazard-free escape route for passenger movement away from the aeroplane following evacuation; The attitude of the aeroplane while floating; Location of life preservers and correct procedures for removal from stowage/packaging; donning and use of the life jacket for adult, child and infant users including when to inflate; Location and use of life rafts; Location, removal and use of flotation devices; and The form, function, colour and location of any Floor Proximity Emergency Escape Path lighting system that is installed: Location of first aid kit; Location of fire extinguishers that are accessible to passengers; Location of Emergency Locator Transmitters; and Location of survival equipment, and if the stowage compartment is locked, the means of access
CAR requirement
Page A11a-9

CHECKLIST ITEM 7g Protective Breathing Equipment 705.71
7h Oxygen 605.31
605.31
705.94
704.67
ASSESSMENT CRITERIA Quantity & Location 1 within 1 m of each required extinguisher in the cabin 1 within 1 m of required extinguisher in crew rest compartment 1 for each Class B cargo compartment that is accessible to crew members during flight At above locations, there should be a 15-minute supply of oxygen. (This may satisfy 605.31 also) Oxygen - Unpressurized When flying between 10,000 &13,000 Enough oxygen for entire flight over 30 minutes for all crew members and 10% of passengers (no less than 1) When flying over 13,000 Enough oxygen for entire flight for all passengers and crew. If an air transport service then at least 1 hour of oxygen for all persons on board. Oxygen - Pressurized following Decompression When flying between 13,000 & 25,000 Enough oxygen for entire flight over 30 minutes for all crew members and 10% of passengers (no less than 1) When flying above 25,000 Enough oxygen for entire flight for all passengers and crew. If an Air Transport Service then at least 30 minutes of oxygen. However, 2 hours for flight crew if authorized to fly over 25,000. Portable Oxygen for Flight Attendants on Pressurized Aircraft If flying over 25,000 A readily available 15 minute supply of portable oxygen equipment or a sufficient number of masks or spare masks & outlets to ensure an immediate supply of oxygen to each flight attendant (distributed throughout the cabin) Conveniently located and easily accessible First Aid Oxygen (when operating above FL250 Enough oxygen for no less than 1 passenger for at least 1 hour or for the entire period of flight above 8,000 ft following a decompression. Passenger view will not be obstructed due to the stowage of carry-on baggage, equipment or cargo Ensure that the interphone system is operable Provided for the required additional crew member, in the passenger cabin Near floor level emergency exits Access to the interphone system when additional crew member is seated Located to minimize probability of injury to occupant Seat provides an energy absorbing rest to support arms, head, shoulders and spine Additional crew member can supervise passengers while seated correctly Metal-to-metal type
8 LIGHTS 8a Ordinance Signs - Exit, Seat Belt & No Smoking 602.86 9 COMMUNICATION SYSTEMS 9a Interphone System 705.73 10 FIXED EQUIPMENT 10a Additional Crew Member Station 705.41
704.33(1)(e) 10b Additional Crew Member

CAR requirement
Page A11a-10

CHECKLIST ITEM Safety Belt/Shoulder Harness 605.22, 605.24 10c Passenger Seats 704.33(1)(c) 10d Passenger Safety Belts/Shoulder Harness 605.22, 605.23, 605.24 10e Doors to Compartments 705.67(d) & (e)
ASSESSMENT CRITERIA Provided for each required additional crew member onboard For all required additional crew member, with upper torso strap(s) and single point release A means to ensure that the back of each seat can be secured upright
10f Exits& Aisles 602.86 10g Life Rafts 602.63
Safety Belts Provided for each passenger on board Metal-to-metal type Compartments accessed by passengers A means to unlock each door that leads to a compartment accessed by passengers that can be locked by passengers (includes lavatory door) Doors that lead to an Emergency Exit A placard on each door stating the door must be open for take-off and landing Unobstructed by carry-on baggage, equipment or cargo Life rafts are carried, if necessary Life raft capacity accommodates all persons on board Easily accessible Stowed in a conspicuously marked location near an exit Land Must be enough equipment for each person to survive on the ground that provides a means to start a fire, provide shelter, water and signalling or meets COM requirements depending on geographical area, season & climatic variations A list of survival equipment is carried on board with information on how to use it Water Survival Kit is attached to life raft If life rafts are required to be carried in accordance with Section 602.63, they shall contain the following: (a) a pyrotechnic signalling device; (b) a radar reflector; (c) a life raft repair kit; (d) a bailing bucket and sponge; (e) a signalling mirror; (f) a whistle; (g) a raft knife; (h) an inflation pump; (i) dye marker; (j) a waterproof flashlight; (k) a two day supply of water, calculated using the overload capacity of the raft, consisting of one pint of water per day for each person or a means of desalting or distilling salt water sufficient to provide an equivalent amount; continued
10h Survival Equipment 602.61, 724.84(1)
602.63, 724.84(2)
CAR requirement
Page A11a-11

CHECKLIST ITEM 10h Survival Equipment (contd) 602.61, 724.84(1)
10i Carry-on Baggage Restraints 602.86
10j Table Trays 704.33(1)(c) 10k Video Monitors 602.86 10 l Fixed Oxygen System 10m Curtains/Bulkheads 602.86 11 GALLEY EQUIPMENT 11a Compartments 705.41 12 LAVATORY FIRE PROTECTION 12a Ashtrays 705.76(e) 12b Placards 705.76(c)&(d)
ASSESSMENT CRITERIA a fishing kit; a book on sea survival; a first aid kit containing antiseptic swabs, burn dressing compresses, bandages and anti-motion sickness pills. The Equipment provides shelter, water and signalling depending on geographical area, season & climatic variations Stowage Bins, Compartments and Racks Certified in accordance with type certificate to stow carry-on baggage, equipment and cargo All stowage areas are approved in accordance with Airworthiness Manual Under seat stowage is approved in accordance with Airworthiness Manual Carry-on baggage can be restrained to prevent shifting Carry-on baggage can be restrained by a means approved in accordance with Airworthiness Manual Equipment & Cargo stowed in Passenger Compartment Does not cause injury to persons on board Restrained to prevent shifting A means to stow table trays including those that are not attached to seats (l) (m) (n) Those suspended from the ceiling that extend into the aisle can be stowed & restrained during take-off and landing See Oxygen A means to secure these items to prevent shifting
Secondary latching mechanisms for galley compartments located in an area where additional crew member seat is located A self-contained removable ashtray is installed on or near the outside of the door to each lavatory or in some other location readily visible from the outside to the user of the lavatory. A placard above each door handle on both sides of the lavatory door that indicates that smoking is prohibited or the words No Smoking and Dfense de fumer A placard adjacent to the opening of the waste disposal receptacle that shows a symbol indicating that cigarette disposal is prohibited or the words No Cigarette Disposal and Dfense de jeter des cigarettes. Smoke detector with a warning light in flight deck or warning light or audible warning in the passenger compartment that is readily detected by crew members.
12c Smoke Detectors 705.76(a)
CAR requirement
ANNEX 12
Page A12-1
CABIN SAFETY COMPANY OPERATIONS MANUAL CHECKLIST CASS 723.105(1) AIR TAXI AEROPLANES
Name of Operator: Date:
File No: Aircraft type(s):
Multi-engined aeroplanes or single-engined aeroplanes operating under IFR or VFR at night

ITEM Securing of cargo Training programs - copy of company training & qualification record Carriage of external loads Use of oxygen Passenger briefing procedures Inspection details & frequency of inspection for emergency equipment List of survival equipment, inspection schedule & use Emergency Procedures For: a. ELT b. Passenger preparation for emergency landing/ ditching c. Emergency evacuation d. Ground emergency coordination procedures e. Unlawful interference Passenger & Cabin Safety Procedures: a. emplaning / deplaning passengers with engines running b. safe movement of passengers c. fuelling with passengers onboard d. fuelling with engine running e. use of electronic devices g. unique to the float operations Policy on occupancy of observers seat (if applicable) CAR/CASS CASS 723.105 (1) (q) ( a-a ) ( c- c ) ( b-b ) (r) ( g-g ) (w) COMPLY Yes No
703.25 703.39/723.39 703.82/723.82 703.82/723.82
703.39(4) 723.39(3)
(x)(i) ( x ) ( ii ) ( x ) ( iii ) ( x ) ( iv ) (x)(v)
703.38(1) 723.38(1)(f) 703.38(1) 723.38(1) 703.38(2) 723.38 (2)(c) 703.38(2) 723.38(2)(c) 703.38(3) 723.38(3) 703.38(1) 723.38(1)(g)
( e-e )
( f-f ) ( i-i )
Note: Those items appearing in italics are requirements for an air operators Company Operations Manual as per the stated CAR
Annex 12: Checklists
Page A12-2
Please provide comments on areas of non-compliance:
Reviewed by:
Page A12-3
CABIN SAFETY COMPANY OPERATIONS MANUAL CHECKLIST CASS 723.105(2) AIR TAXI AEROPLANES Name of Operator: Date: File No: Aircraft type(s): Single-engine aeroplanes under day VFR
ITEM Securing of cargo Training programs - copy of company training & qualification record Carriage of external loads Inspection frequency of emergency equipment Passenger briefing procedures List of survival equipment, periodic inspection requirements & use Emergency Procedures For: a. ELT b. Passenger preparation for emergency landing/ditching c. Emergency evacuation d. Ground emergency coordination procedures e. Unlawful interference Passenger & Cabin Safety Procedures: a. for enplaning, deplaning passengers when engines are running b. safe movement of passengers c. fuelling with pax onboard d. fuelling with engine running e. use of electronic devices f. unique to float operations CAR/CASS CASS 723.105 (2) (k) (u) (v) 703.82/723.82 703.39/723.39 703.82/723.82 (l) (q) COMPLY Yes No
703.39(4) 723.39(3)
(r)(i) ( r ) ( ii ) ( r ) ( iii ) ( r ) ( iv ) (r)(v)
703.38(1) 723.38(1)(f) 703.38(1) 723.38(1) 703. 38(2) 723.38(2) 703.38(2) 723.38(2)(c) 703.38(3) 723.38(3) 703.38(1) 723.38(1)(g)
(x)
( p )( i ) ( p )( iii )
(y)
Note: Those items appearing in italics are requirements for an air operators Company Operations Manual as per the stated CAR.
Page A12-4
Reviewed by:
Page A12-5
CABIN SAFETY COMPANY OPERATIONS MANUAL CHECKLIST CASS 723.105(3) AIR TAXI AEROPLANES Name of Operator: Date: File No: Aircraft type(s):
Owner/pilot operating aeroplanes day VFR and not employing other pilots
ITEM Passenger briefing procedures Inspection frequency of emergency equipment List of survival equipment, inspection frequency & use Passenger preparation for emergency landing/ditching Training programs - copy of company training & qualification record Passenger & Cabin Safety Procedures: a. enplaning / deplaning passengers when are engines running b. unique to float operations c. safe movement of passengers d. fuelling with passengers onboard e. fuelling with engine running f. use of electronic devices CAR/CASS 703.39 723.39 703.82 723.82 703.82 723.82 703.39(4) 723.39(3) CASS 723.105 (3) COMPLY Yes No
(f)
(g)
703.38(1) 723.38(1) 703.38(1) 723.38(1)(g) 703.38(1) 723.38(1) 703.38(2) 723.38(2) 703.38(2) 723.38(2)(c) 703.38(3) 723.38(3)
(l)
Page A12-6
Reviewed by:
Page A12-7
CABIN SAFETY COMPANY OPERATIONS MANUAL CHECKLIST CASS 723.105(1) AIR TAXI HELICOPTERS Name of Operator: Date: File No: Aircraft type(s):
Air operators conducting IFR and VFR at night operations

ITEM Securing of cargo Passenger briefing procedures Training programs - copy of company training & qualification record Inspection frequency of emergency equipment List of survival equipment, periodic inspection requirements & use Emergency Procedures For: a. ELT b. Passenger preparation for emergency landing/ditching c. Emergency evacuation Passenger & Cabin Safety Procedures: a. emplaning / deplaning passengers with engines running b. safe movement of passengers c. fuelling with passengers onboard d. fuelling with engine running e. use of electronic devices CAR/CASS 703.39 723.39 CASS 723.105 (1) (r) (s) ( b-b ) 703.82 723.82 703.82 723.82 COMPLY Yes No
(x)
703.39(4) 723.39(3)
(y)(i) ( y ) ( ii ) ( y ) ( iii )
703.38(1) 723.38(1) 703.38(1) 723.38(1) 703.38(2) 723.38(2) 703.38 723.38(2)(c) 703.38(3) 723.38(3)
( w ) ( iv ) ( w ) ( iii )
Page A12-8
Reviewed by:
Page A12-9
CABIN SAFETY COMPANY OPERATIONS MANUAL CHECKLIST CASS 723.105(2) AIR TAXI HELICOPTERS Name of Operator: Date: File No: Aircraft type(s): Air operators conducting day VFR operations
ITEM Securing of cargo Training programs - copy of company training & qualification record Passenger briefing procedures Inspection frequency of emergency equipment List of survival equipment, periodic inspection requirements & use Emergency Procedures For: a. ELT b. Passenger preparation for emergency landing/ditching c. Emergency evacuation Passenger & Cabin Safety Procedures: a. emplaning / deplaning passengers with engines running b. safe movement of passengers c. fuelling with passengers onboard d. fuelling with engine running e. use of electronic devices CAR/CASS CASS 723.105 (2) (I) (u) COMPLY Yes No
703.39 723.39 703.82 723.82 703.82 723.82
(q)
703.39 (4) 723.39 (3)
(r)(i) ( r ) ( ii ) ( r ) ( iii )
703.38(1) 723.38(1) 703.38(1) 723.38 (1) 703.38(2) 723.38 (2) 703.38(2) 723.38(2)(c) 703.38(3) 723.38(3)
( p ) ( iii ) ( p ) ( iv )
Page A12-10
Reviewed by:
Page A12-11
CABIN SAFETY COMPANY OPERATIONS MANUAL CHECKLIST CASS 723.105(3) AIR TAXI HELICOPTERS Name of Operator: Date: File No: Aircraft type(s):
For an owner/pilot operating one aircraft and not employing other pilots
ITEM Passenger briefing procedures List of survival equipment carried onboard helicopters, inspection frequency & use Passenger preparation for emergency landing/ditching Inspection frequency of emergency equipment Training programs - copy of company training & qualification record Passenger & Cabin Safety Procedures: a. emplaning / deplaning passengers with engines running b. safe movement of passengers c. fuelling with passengers onboard d. fuelling with engine running e. use of electronic devices CAR/CASS 703.39 723.39 (f) 703.82 723.82 703.39(4) 723.39 (3) 703.82 723.82 (g) CASS 723.105 (3) COMPLY Yes No
703.38(1) 723.38(1) 703.38(1) 723.38 (1) 703.38(2) 723.38 (2) 703.38(2) 723.38(2)(c) 703.38(3) 723.38(3)
Page A12-12
Reviewed by:
Page A12-13
CABIN SAFETY COMPANY OPERATIONS MANUAL CHECKLIST CASS 724.121 COMMUTER AEROPLANES Name of Operator: Date:
ITEM Carriage and securing of cargo, carry-on baggage, commissary & equipment Passenger briefing procedures Training programs - copy of company training & qualification record Inspection details & frequency of inspection of emergency equipment Use of oxygen List of survival equipment, inspection frequency & use Emergency Procedures For: a. ELT b. Passenger prep for emergency landing/ditching c. Emergency evacuation d. Ground emergency coordination procedures e. Unlawful interference Passenger & Cabin Safety Procedures: a. emplaning / deplaning passengers with engines running b. unique to float operations c. safe movement of passengers d. fuelling with engine running e. fuelling with passengers on board f. use of electronic devices Policy on occupancy of observers seat (if applicable)

CAR/CASS CASS 724.121 (q) (r) ( a-a ) 704.84 724.84 704.84 724.84 ( f-f ) ( b-b ) (w) (x)(i) ( x ) ( ii ) ( x ) ( iii ) ( x ) ( iv ) ( x ) ( iv ) 704.31(1) 724.33(1)(i) 704.33(1) 724.33(1)(j) 704.33(1) 724.33(1) 704.33 (4) 724.33(2)(c) 704.33(4) 724.33(2) 704.33(5) 724.33(3) ( d-d ) ( e-e ) COMPLY Yes No
704.34 724.34
704.34(3) 724.34(3)
( v ) ( iii ) ( v ) ( iv )
(ii)
Page A12-14
Reviewed by:
Page A12-15
CABIN SAFETY COMPANY OPERATIONS MANUAL CHECKLIST CASS 724.121 COMMUTER HELICOPTERS Name of Operator: Date:
ITEM Carriage and securing of cargo, carry-on baggage, commissary & equip (as applicable) Passenger briefing procedures Training programs - copy of company training & qualification record Inspection details & frequency of inspection of emergency equipment List of survival equipment, inspection frequency & use Emergency Procedures For: a. ELT b. Passenger preparation for emergency landing/ditching c. Emergency evacuation d. Ground emergency coordination procedures e. Unlawful interference Passenger & Cabin Safety Procedures: a. safe movement of passengers b. fuelling with engine running c. fuelling with pax on board e. use of electronic devices Policy on occupancy of observer seat (if applicable)

CAR/CASS CASS 724.121 (q) (r) ( a-a ) 704.84 724.84 704.84 724.84 ( d-d ) (w) COMPLY Yes No
704.34 724.34
704.34(3) 724.34(3)
(x)(i) ( x ) ( ii ) ( x ) ( iii ) ( x ) ( iv ) (x)(v) ( c-c )
704.33(1) 724.33(1) 704.33(4) 724.33(2)(c) 704.33(4) 724.33(2) 704.33(5) 724.33(3)
( v ) ( iii ) ( v ) ( iv )
( e-e )
Page A12-16
Reviewed by:
Page A12-17
SAFETY FEATURES CARD REVIEW 604

Name of Air Operator: Aircraft Type/Model/Series: File #: Draft Version #:
Canadian Aviation Regulation 604.19 requires the air operators safety feature card(s) to comply with the Private Operator Passenger Transportation Standards 624.19. in the results column using the following ratings: S - Satisfactory US - Unsatisfactory NA - Not Applicable
The safety feature card referred to in subsection 604.19 shall contain the following information as applicable to that specific aeroplane and equipment carried: 1. Aircraft with Seating for 19 or Less Information respecting the emergency equipment and exits on the aeroplane in either printed or pictographic form; 2. Aircraft with Seating for 20 or More (a) general safety information including: (i) when and where smoking is prohibited on board the aeroplane; (ii) each type of safety belt or safety harness installed for passenger use, including when to use, and how to fasten, tighten and release; (iii) when and where carry-on baggage must be stowed; and any other related requirements and restrictions pertinent to that particular aeroplane; (iv) correct positioning of seat backs and chair tables for take-off and landing; (b) emergency procedures and equipment including: (i) fixed passenger oxygen system showing: (A) mask location and presentation; the actions to be performed by the seated passenger in order to obtain the mask, activate the flow of oxygen and correctly don and secure the mask; (B) priority for persons assisting others with oxygen; (C) smoking restrictions; (ii) location of first aid kit(s); (iii) location of fire extinguisher(s) that would be accessible to the passengers; (iv) location of Emergency Locator Transmitter(s); (v) location of survival equipment, and if the stowage compartment is locked, the means of access or location of the key; (vi) passenger brace position for impact, as appropriate for each type of seat and restraint system installed for passenger use; including the brace position for an adult holding an infant; S US NA Comments
Page A12-18

ITEM (vii) the location, operation and method of using each emergency exit type on the aeroplane, including identification of those emergency exits known to be rendered unusable in a ditching or because of aeroplane configuration such as a combi configuration; (viii) the safest direction and most hazard-free escape route for passenger movement away from the aeroplane following evacuation; (ix) the attitude of the aeroplane while floating; (x) location of life preservers and correct procedures for removal from stowage/packaging; donning and use of the life preserver for adult, child and infant users including when to inflate; (xi) location and use of life rafts; (xii) location, removal and use of flotation devices; and (xiii) the form, function, colour and location of any Floor Proximity Emergency Escape Path lighting system if installed. (3) The safety card shall bear the name of the aeroplane type and shall contain only safety information. (4) The safety information provided by the card shall: (a) be accurate for that specific aeroplane type and configuration in which it is carried and in respect of the equipment carried; (b) be presented with clear separation between each instructional procedure. All actions required to complete a multi-action procedure to be presented in correct sequence and the sequence of actions to be clearly identified; (c) be depicted in a clear and distinct manner. S US NA COMMENTS
Information Note: The safety information provided by the card may also be in languages as dictated by the private operator's destinations.
Recommendations:
___________________________________________________________________________________________
_________________________________________________________________________
Safety Feature Card Evaluated By
Date
Page A12-19
SAFETY FEATURES CARD REVIEW 703 (Aeroplane)

Canadian Aviation Regulation 703.39(3) requires the air operators safety feature card(s)or means of clearly visible placards to comply with the Commercial Air Service Standards 723.39(4). in the results column using the following ratings: S - Satisfactory US - Unsatisfactory NA - Not Applicable
The safety feature card referred to in subsection 604.19 shall contain the following information as applicable to that specific aeroplane and equipment carried: (a) general safety information including: (i) smoking is prohibited on board the aeroplane; (ii) each type of safety belt or safety harness installed for passenger use, including when to use, and how to fasten, tighten and release; (iii) when and where carry-on baggage must be stowed and any other related requirements and restrictions pertinent to the particular aeroplane; and (iv) correct positioning of seat backs and tables for take-off and landing. (b) emergency procedures and equipment including: (i) fixed passenger oxygen system showing: (A) mask location and presentation; the actions to be performed by the seated passenger in order to obtain the mask, activate the flow of oxygen and correctly don and secure the mask; and (B) priority for persons assisting others with oxygen; (ii) location of first aid kits; (iii) location of fire extinguishers that would be accessible to the passengers; (iv) location of Emergency Locator Transmitters; (v) location of survival equipment and, if the stowage compartment is locked, the means of access or location of the key; (vi) passenger brace position for impact, as appropriate for each type of seat and restraint system installed for passenger use; including the brace position for an adult holding an infant; S US NA COMMENTS
Page A12-20

ITEM (vii) the location, operation and method of using each exit on the aeroplane; (viii) the safest direction and most hazard-free escape route for passenger movement away from the aeroplane following evacuation; (ix) the attitude of the aeroplane while floating; (x) location of life preservers and correct procedures for removal from stowage/ packaging; donning and use of the life preservers for adult, child and infant users including when to inflate; (xi) location and use of life rafts, (as applicable); and (xii) location, removal and use of flotation devices; (c) The safety features card shall bear the name of the air operator and the aeroplane type and shall contain only safety information; and (d) the safety information provided by the card shall: (i) be accurate for the aeroplane type and configuration in which it is carried and in respect of the equipment carried; (ii) be presented with clear separation between each instructional procedure. All actions required to complete a multi-action procedure are to be presented in correct sequence and the sequence of actions are to be clearly identified; and (iii) be depicted in a clear and distinct manner. S US NA COMMENTS
Recommendations:
___________________________________________________________________________________________
_________________________________________________________________________
Date
Page A12-21
SAFETY FEATURES CARD REVIEW 703 (Helicopter)

Canadian Aviation Regulation 703.39(3) requires the air operators safety feature card(s), or means of clearly visible placards, to comply with the Commercial Air Service Standards 723.39(4). in the results column using the following ratings: S - Satisfactory US - Unsatisfactory NA - Not Applicable
The safety feature card or placards shall contain the following information as applicable to the helicopter and equipment carried: (a) general safety information, including: (i) smoking prohibition; (ii) each type of safety belt or safety harness installed for passenger use, including when to use and how to fasten, tighten and release; and (iii) where baggage must be stowed; (b) emergency procedures and equipment, including: (i) location of first aid kits; (ii) location of fire extinguishers that would be accessible to the passengers; (iii) location of Emergency Locator Transmitters; (iv) location of survival equipment and, if the stowage compartment is locked, the means of access or location of the key; (v) passenger brace position for impact, as appropriate for each type of seat and restraint system installed for passenger use, including the brace position for an adult holding an infant; (vi) method of the egress in event of a roll over accident; (vii) the location, operation and method of using each exit on the helicopter; (viii) the safest direction and most hazard-free escape route for passenger movement away from the helicopter following evacuation; (ix) location and use of life rafts; and S US NA COMMENTS
Page A12-22

ITEM (x) location, and use of life preservers; (c) the safety card shall bear the name of the air operator and the helicopter type and shall contain only safety information; (d) the safety information provided by the card shall: (i) be accurate for the helicopter type and configuration in which it is carried and in respect of the equipment carried; (ii) be presented with clear separation between each instructional procedure. All actions required to complete a multi-action procedure are to be presented in correct sequence and the sequence of actions clearly identified; and (iii) be depicted in a clear and distinct manner. S US NA COMMENTS
Recommendations:
___________________________________________________________________________________________
_________________________________________________________________________
Date
Page A12-23
SAFETY FEATURES CARD REVIEW 704 (Aeroplane)

Canadian Aviation Regulation 704.35 requires the air operators safety feature card(s) to comply with the Commercial Air Service Standards 724.35. in the results column using the following ratings: S - Satisfactory US - Unsatisfactory NA - Not Applicable
The safety features card shall contain the following information as applicable to the aeroplane and equipment carried: (a) general safety information including: (i) smoking is prohibited on board the aeroplane; (ii) each type of safety belt or safety harness installed for passenger use, including when to use, how to fasten, tighten and release; (iii) when and where carry-on baggage must be stowed and any other related requirements and restrictions pertinent to that particular aeroplane; and (iv) correct positioning of seat backs and chair tables for take-off and landing; (b) emergency procedures and equipment including: (i) fixed passenger oxygen system showing: (A) mask location and presentation; the actions to be performed by the seated passenger in order to obtain the mask, activate the flow of oxygen and correctly don and secure the mask; and (B) priority for persons assisting others with oxygen; (ii) location of first aid kits; (iii) location of fire extinguishers that would be accessible to the passengers; (iv) location of Emergency Locator Transmitters; (v) location of survival equipment, and if the stowage compartment is locked, the means of access or location of the key; (vi) passenger brace position for impact, as appropriate for each type of seat and restraint system installed for passenger use; including the brace position for an adult holding an infant; S US NA COMMENTS
Page A12-24

ITEM (vii) the location, operation and method of using each emergency exit type on the aeroplane, including identification of those emergency exits known to be rendered unusable in a ditching or because of aeroplane configuration such as a combi configuration; (viii) the safest direction and most hazard-free escape route for passenger movement away from the aeroplane following evacuation; (ix) the attitude of the aeroplane while floating; (x) location of life preservers and correct procedures for removal from stowage/packaging; donning and use of the life preserver for adult, child and infant users including when to inflate; (xi) location and use of life rafts; (as applicable); (xii) location, removal and use of flotation devices; and (xiii) the form, function, colour and location of any Floor Proximity Emergency Escape Path lighting system that is installed; and (c) the name of the air operator and the aeroplane type. (2) The safety features card shall contain only safety information. (3) The safety information provided by the card shall: (a) be accurate for the aeroplane type and configuration in which it is carried and in respect of the equipment carried; (b) be presented with clear separation between each instructional procedure. All actions required to complete a multi-action procedure to be presented in correct sequence and the sequence of actions to be clearly identified; and (c) be depicted in a clear and distinct manner. Any wording shall be in French & English S US NA COMMENTS
Recommendations:
______________________________________________________________________________________________
_________________________________________________________________________
Date
Page A12-25

Canadian Aviation Regulation 704.35 requires the air operators safety feature card(s), or means of clearly visible placards, to comply with the Commercial Air Service Standards 724.35 in the results column using the following ratings: S - Satisfactory US - Unsatisfactory NA - Not Applicable
The safety features card shall contain the following information as applicable to the helicopter and equipment carried: (a) general safety information including: (i) smoking restrictions; (ii) each type of safety belt or safety harness installed for passenger use, including when to use, and how to fasten, tighten and release; and (iii) when and where carry-on baggage must be stowed; and any other related requirements and restrictions pertinent to that particular helicopter; (b) emergency procedures and equipment including: (i) location of first aid kits; (ii) location of fire extinguishers that would be accessible to the passengers; (iii) location of Emergency Locator Transmitters; (iv) location of survival equipment, and if the stowage compartment is locked, the means of access or location of the key; (v) passenger brace position for impact, as appropriate for each type of seat and restraint system installed for passenger use; including the brace position for an adult holding an infant; (vi) method of egress in event of a roll-over accident; (vii) the location, operation and method of using each exit type on the helicopter, including identification of those emergency exits known to be rendered unusable in a ditching or because of helicopter configuration; (viii) the safest direction and most hazard-free escape route for passenger movement away from the helicopter following evacuation; (ix) the attitude of the helicopter while floating; S US NA COMMENTS
Page A12-26

ITEM (x) location of life preservers, flotation devices and correct procedures for removal from stowage/packaging; donning and use of the life preservers for adult, child and infant users including when to inflate; and (xi) location and use of life rafts; (c) the safety card shall bear the name of the air operator and the helicopter type and shall contain only safety information; and (d) the safety information provided by the card shall: (i) be accurate for the helicopter type and configuration in which it is carried and in respect of the equipment carried; (ii) be presented with clear separation between each instructional procedure. All actions required to complete a multi-action procedure to be presented in correct sequence and the sequence of actions to be clearly identified; and (iii) be depicted in a clear and distinct manner. Any wording shall be in French & English S US NA COMMENTS
Recommendations:
______________________________________________________________________________________________
_________________________________________________________________________
Date
Page A12-27

Canadian Aviation Regulation 705.44 requires the air operators safety feature card(s) to comply with the Commercial Air Service Standards 725.44. in the results column using the following ratings: S - Satisfactory US - Unsatisfactory NA - Not Applicable
The safety features card shall contain the following information as applicable to the aeroplane and equipment carried: (a) general safety information including: (i) smoking is prohibited on board the aeroplane; (ii) each type of safety belt or safety harness installed for passenger use, including when to use, and how to fasten, tighten and release; (iii) when and where carry-on baggage must be stowed for take-off and landing; and any other related requirements and restrictions pertinent to that particular aeroplane; and (iv) correct positioning of seat backs and chair tables for take-off and landing; (b) emergency procedures and equipment including: (i) fixed passenger oxygen system showing: (A) mask location and presentation; the actions to be performed by the seated passenger in order to obtain the mask, activate the flow of oxygen and correctly don and secure the mask; and (B) priority for persons assisting others with oxygen; (ii) for aeroplanes where flight attendants are not required: (A) location of first aid kits; (B) location of fire extinguishers that would be accessible to the passengers; (C) location of Emergency Locator Transmitters; and (D) location of survival equipment, and if the stowage compartment is locked, the means of access or location of the key; (iii) passenger brace position for impact, as appropriate for each type of seat and restraint system installed for passenger use; including the brace position for an adult holding an infant; (iv) the location, operation and method of using each emergency exit type on the aeroplane, including identification of those emergency exits known to be rendered unusable in a ditching or because of the aeroplane configuration such as a combi configuration; S US NA COMMENTS
Page A12-28

ITEM (v) the safest direction and most hazard-free escape route for passenger movement away from the aeroplane following evacuation; (vi) the attitude of the aeroplane while floating; (vii) location of life preservers and correct procedures for removal from stowage/packaging; donning and use of the life jacket for adult, child and infant users including when to inflate; (viii) location and use of life rafts; (ix) location, removal and use of flotation devices; and (x) the form, function, colour and location of any Floor Proximity Emergency Escape Path lighting system that is installed. (c) the safety features card shall bear the name of the air operator and the aeroplane type and shall contain only safety information. (d) the safety information provided by the card shall: (i) be accurate for the aeroplane type and configuration in which it is carried and in respect of the equipment carried; (ii) be presented with clear separation between each instructional procedure. All actions required to complete a multi-action procedure to be presented in correct sequence and the sequence of actions to be clearly identified; and (iii) be depicted in a clear and distinct manner. Any wording shall be in French & English S US NA COMMENTS
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TP 12854E (07/2006)

CABIN SAFETY INSPECTOR MANUAL

COMMERCIAL AND BUSINESS AVIATION BRANCH

D.B. Sherritt Director, Standards

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CABIN SAFETY INSPECTOR MANUAL

Foreword Table of Contents TOC - 1 TOC - 2 3rd Edition 3rd Edition

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List of Effective Pages

CABIN SAFETY INSPECTOR MANUAL

3rd Edition 3rd Edition

Page A8-20 Annex 9

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List of Effective Pages

3rd Edition July 2006

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CABIN SAFETY PROGRAM

Chapter 2: Policy & Administration

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CABIN SAFETY INSPECTOR CONDUCT

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CABIN SAFETY INSPECTOR MANUAL

Chapter 2: Policy & Administration

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Chapter 2: Policy & Administration

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CABIN SAFETY INSPECTOR MANUAL

Chapter 2: Policy & Administration

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Chapter 2: Policy & Administration

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Chapter 2: Policy & Administration

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Chapter 3: Certification of An Air Operator

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CABIN SAFETY INSPECTOR MANUAL

FLIGHT ATTENDANT MANAGER APPROVAL PROCESS

Exams and interview documents should be kept in operators file.

Chapter 3: Certification of An Air Operator

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Chapter 4: Regulatory Approvals

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CABIN SAFETY INSPECTOR MANUAL

Chapter 4: Regulatory Approvals

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CABIN SAFETY INSPECTOR MANUAL