Professional Documents
Culture Documents
Agenda
EarlyWatch
EarlyWatch
Chapter
by Chapter
2 3
EWA Administration
Checkbox does not work, see SAP Note 1362950. Fixed with ST 400 SP 21.
2 3
2 3
System Monitoring
Satellite Systems
Pro-active System evaluation at SAP or in Solution Manager Based on a single system Gives System KPIs Statistics on single transactions/reports Raises System Alerts Shows long-term histories of KPIs
is powered by SAP Solution Manager including Diagnostics Based on system landscape Gives aggregated Solution KPIs Performance of core business processes Classifies alerts in areas for improvement Shows trends and correlation Tracks changes in the landscape
Monitored System
CUSTOMER
SAP Solution Manager Service Marketplace
Monitored System
Monitored System
Monitored System
ST-PI ST-A/PI
CUSTOMER
SAP Solution Manager
RFC Data transfer
SolMan Tool: ST 400 SP
Service Marketplace
Monitored System
ST-PI ST-A/PI
Monitored System
ST-PI ST-A/PI
Monitored System
ST-PI ST-A/PI
CUSTOMER
SAP Solution Manager
RFC Data transfer
SolMan Tool: ST 400 SP >15
Service Marketplace
Monitored System
ST-PI ST-A/PI
Monitored System
ST-PI ST-A/PI
You should use your local Solution Manager for EWA, because:
Content about Java components is only available there. Prerequisites is Solution Manager Diagnostics. New EWA content for CRM systems is read from Solution Manager BI More checks are currently developed to read from SolMan BI, e.g. for ABAP Workload Analysis Prerequisite for EarlyWatch Alert for Solutions.
Solution Manager
Diagnostic Agent Wily IntroScope SM Diagnostics CCDB
Configuration and Change DB
EWA
local report
EWA
processed by SAP
Solution Manager
BI Statistics
Service Data Control Center
SDCCN
SDCCN
The EWA report in your local Solution Manager has additional data sources from Solution Manager Diagnostics.
SMD BI
History of max. & avg. number of BDocs and qRFC and R&R* queue entries History of CRM Mobile Synchronizations History of ICM Load Day of highest Load: 24-hour time profiles of CRM Mobile synchronizations, qRFC and R&R Queues and BDocs
EWA
Determined automatically from table T000: If there is any client with field CCCATEGORY containing the value 'P then Productive, else Non-Productive.
From which rating does the overall rating get the red rating?
SAP BW:
Java:
Garbage Collection Performance and Fill Level Old Space Usage Request Bottleneck
SAP CRM:
Database:
Unprocessed BDoc messages BDocs in error status BDocs waiting for external receivers Replication and Realignment Queues Mobile Client Message Recovery unextracted messages
General:
SAP PI / XI :
System Performance (Performance Evaluation, DB Profile, HW Capacity) Problems in qRFC queue Different Kernel Version or Patch Kernel needs Updating MDMP Support
Report Chapters
Service Summary Performance Indicators System Configuration Performance Overview Workload Distribution SAP System Operating Hardware Capacity Security Software Change Management Database Performance Database Administration Database Server Load from Expensive SQL Statements Trend Analysis
Service Summary Performance Indicators System Configuration Performance Overview Workload Distribution SAP System Operating Hardware Capacity Security Software Change Management Database Performance Database Administration Database Server Load from Expensive SQL Statements Trend Analysis
Alert propagation
Critical issues
Service Summary Performance Indicators System Configuration Performance Overview Workload Distribution SAP System Operating Hardware Capacity Security Software Change Management Database Performance Database Administration Database Server Load from Expensive SQL Statements Trend Analysis
should be 100% < 5.000 DS/h: small system 5.000-100.000 DS/hmedium-sized system > 100.000 DS/h: large system
< 1000ms
< 50% of 1
Service Summary Performance Indicators System Configuration Performance Overview Workload Distribution SAP System Operating Hardware Capacity Security Software Change Management Database Performance Database Administration Database Server Load from Expensive SQL Statements Trend Analysis
For information on database and operating system platforms, see Databases and OS on SDN. To verify this information in your system, choose System -> Status.
System Configuration
Service Summary Performance Indicators System Configuration Performance Overview Workload Distribution SAP System Operating Hardware Capacity Security Software Change Management Database Performance Database Administration Database Server Load from Expensive SQL Statements Trend Analysis
Application Layer
Response time
Shared Pool Buffers
Roll-in time. . .
Database Interface
Database buffers
CPU time
Network
Wait time
Roll in
Load time
Processing time
Network
Database time
Response time
Presentation Server
Application Server
Database Server
Response time: Start: User request enters dispatcher queue; End: Next screen is returned to the user. Wait time: Request is waiting in dispatcher queue for a free work process. Roll-in time: User context information is rolled into the work process. Load time: Load from the database and generate objects like ABAP source code, CUA, and screen information. Database request time: Starts in database interface on application server; ends when database has delivered resu Processing time = Response time (wait time + database time + load time + roll time + enqueue time) CPU time: This is the CPU time used by the R/3 work process.
Program buffer, CUA buffer, or screen buffer too small CPU/memory bottleneck on database server, network problems, expensive SQL statements, database locks, missing indexes, missing statistics, small buffers Expensive ABAP processing, for example, processing large tables, frequent accessing of R/3 buffers CPU bottlenecks, network problems, communication problems
Transaction Profile I
Display variant 1: sorted by total response time (= load caused on the system by this transaction)
Transaction Profile II
Service Summary Performance Indicators System Configuration Performance Overview Workload Distribution SAP System Operating Hardware Capacity Security Software Change Management Database Performance Database Administration Database Server Load from Expensive SQL Statements Trend Analysis
CPU
load and DB load are displayed in a pie chart and table. Rating is always green.
DB Load Profile
The
diagram shows how many DB processes are used in parallel in a certain time frame on a weekly average. The check rating can indicate a DB bottleneck by comparing the used DB processes with the number of CPUs in the DB Server:
A YELLOW rating is set if in at least two time periods ("DB Load DIA" + "DB Load RFC" + "DB Load BTC") is larger than (3 x no. CPUs on the database server). A RED rating is set if in at least five time periods ("DB Load DIA" + "DB Load RFC" + "DB Load BTC") is larger than (3 x No CPUs on the database server).
Service Summary Performance Indicators System Configuration Performance Overview Workload Distribution SAP System Operating Hardware Capacity Security Software Change Management Database Performance Database Administration Database Server Load from Expensive SQL Statements Trend Analysis
Update Errors:
Table Reorganizations:
Top 20 tables and indexes (by size) are checked for their size and monthly growth. For known issues SAP Notes for reorganization are recommended. No rating propagation to chapter level.
Transports
Number of transported objects and programs in the last week are shown (SAP, Customer or in SP). Rating is always green
Rating Scheme:
Green <30
Yellow >30
Service Summary Performance Indicators System Configuration Performance Overview Workload Distribution SAP System Operating Hardware Capacity Security Software Change Management Database Performance Database Administration Database Server Load from Expensive SQL Statements Trend Analysis
Hardware Capacity
CPU load thresholds: yellow 75 %, red 90% Paging thresholds depend on components, e.g. Java and Database server more sensible
EW Report I
EW Report II
CPU utilization > 75% Temporary CPU bottleneck Avg. Paging/h > 20% of RAM Temporary Memory bottleneck
Consequences
Hardware bottlenecks (especially long-lasting ones) harm the performance of all users on this one machine This is especially critical on the DB server, since here a hardware bottleneck will harm the overall system performance
The
database server is a unique resource in the R/3 system All users suffer from increased response times !
Ensure that there never is a CPU bottleneck on the database server (!)
Service Summary Performance Indicators System Configuration Performance Overview Workload Distribution SAP System Operating Hardware Capacity Security Software Change Management Database Performance Database Administration Database Server Load from Expensive SQL Statements Trend Analysis
User Authorizations
Yellow alert, if: More than 10% of the users (but at least 10) of a client. or More than 75 users of a client have the authorization. No red alert!
Service Summary Performance Indicators System Configuration Performance Overview Workload Distribution SAP System Operating Hardware Capacity Security Software Change Management Database Performance Database Administration Database Server Load from Expensive SQL Statements Trend Analysis
Failed Changes
Workload Distribution SAP System Operating Hardware Capacity Security Software Change Management Database Performance Database Administration Database Server Load from Expensive SQL Statements Trend Analysis
Service Summary Service Summary Performance Indicators Performance Indicators System Configuration System Configuration Performance Overview
Chapter content is DB vendor specific and will only be covered in an overview.
Performance Overview Workload Distribution Workload Distribution SAP System Operating SAP System Operating Hardware Capacity Security HardwareChange Software Capacity Management Database Settings Database Administration Database Server Load from Expensive SQL Statements Trend Analysis
Database Administration
Database
Backup
Free
DB
Release is checked
Service Summary Service Summary Performance Indicators Performance Indicators System Configuration System Configuration Performance Overview Performance Overview Workload Distribution Workload Distribution SAP System Operating SAP System Operating Hardware Capacity Security HardwareChange Software Capacity Management Database Settings Database Administration Database Server Load from Expensive SQL Statements Trend Analysis
Expensive Statements
DB time in dialog > 600ms and more than 500 mio. reads/day
Expensive Statements
Service Summary Service Summary Performance Indicators Performance Indicators System Configuration System Configuration Performance Overview Performance Overview Workload Distribution Workload Distribution SAP System Operating SAP System Operating Hardware Capacity Security HardwareChange Software Capacity Management Database Settings Database Administration Database Server Load from Expensive SQL Statements Trend Analysis
System Operating
Availability in EWA is based on Collector protocols only. It is an hourly "life sign monitoring" of the ABAP stack central instance. In Solution Manager the CCMSPING-based availability measurement allows you to monitor the central instances (ABAP and JAVA), instance availability, instance logon availability, and the SAP logon groups by the minute. For details see SAP Note 1332677.