Ublbankinternshipreport 140203103141 Phpapp01

INTERNSHIP REPORT
SUBMITTED TO: INTERNSHIP INCHARGE SIR TAYMOOR UL HASSAN SUBMITTED BY: MUDASRA AMJAD ROLL # 21 MBA (M1) 5TH SESSION (2011-2015)
DEPARTMENT OF MANAGEMENT SCIENCES
Internee: Mudasra Amjad
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2 | Internship Report
The Islamia University Of Bahawalpur
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PREFACE
The field of banking has always been a source of inspiration for me during myentire academic career. To work in a bank, to acquaint with its workingmechanism was always a point of interest for me and God gave me a goldenopportunity to complete my internship at UBL, one of the leading bank inPakistan and well known in world due to its appearance in the internationalmarkets. I had a general idea about the banking, but once I practically started theinternship in banking field I observed much about banking, I realized theimportance and significance of commercial banking for the development ofeconomy. To adjust myself in such a large commercial organization was not an easy task, but by the grace of Almighty Allah aids my internship in a befittingmanner and I learned a lot about the overall banking arena. This expanded myvision about the banking sector, which in turn enabled me to make an appraisal ofthe economic situation of our country.This report is a thorough essence of my rigorous studies which I undergonethrough in a period of six weeks from 22-07-2013 to 29-08-2013 in a commercial bank. I have exclusivelystudied and observed the operations/ functioning of the bank and tried my best toabreast myself with all the dimensions of the banks. The purpose of this report isto evaluate the performance of UBL in diversified avenues and give concreterecommendation for further improvement. Although the bank is functioningsatisfactory, but the path to ultimate success is still full of threats and hurdles.It was a great experience to work there and contribute handsomely in the processof appraising its pros and cons and feeling to be a significant part of the bank.I am thankful to all those who helped me in one-way or the other and guided mein the preparation and compilation of this report in a presentable fashion.
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ACKNOWLEDGEMENT
By the Grace of Almighty, the most Merciful, the most Beneficial, I'm today submitting my internship report, at the end of my first pragmatic experience and I'm glad to have it with UBL, where you come first, only if you're the customer. Thirst of learning is inside you, and whatever the environment, if you're willing to learn, you do. At UBL, I had a new, challenging, yet a perfect environment to learn. My parents' prayers and their teachings were always with me and hereby I will like to take this opportunity to show my gratitude to all those who made my internship an adventurous outwit. Here I am, from more professional and rather corporate environment of UBL Fride gate branch. I never knew what it all going to be. As I enter the branch, despite of the most hectic schedule, Maam Farahand Sir Zeeshanhelped me so much. I'm really grateful to both of them for clarifying my concepts and making me learn from your experience. Whatever I learnt from you will definitely help me in my upcoming study and the professional life ahead. Thank you so much for being so co-operative and so helpful every time. In the end, I will like to thank all other colleagues, Maam Maryam, Sir Ahtasham, Sir Zubair, SirWaqar, SirOsama,Sir Khalid, Sir Babar,Sir Fazal, Sir Amir and all my other fellow internees, for their unconditional support and help in making me learn in a good environment. TANKS TO ALL
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DEDICATION
When the person does something, there must be an inspiration behind for doing work. Especially I dedicate my work to my Mother from whom I have received a Great inspiration and boost for doing this important work. In addition, I dedicate this work to my siblings and my Teachers, they guide me and show their confidence on me and realizes me that I am very capable of doing this work. I dedicate my work to all my friends and colleagues who really help me to perform this work. May ALLAH bless all of them
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TABLE OF CONTENTS
Sr. # no
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26.
EXECUTIVE SUMMERY INTRODUCTION

Banking system Towards islamization of economy Advantages of banking system for economy
Page numbers 10 11
13 14 15
UBL HISTORY
Importance of UBL Vision and mission Core value Objectives of UBL Role of UBL banking sector Functions of UBL Corporate level strategies Organizational structure Hierarchy of Organization Branch functional chart Board of directors Companyinformation 18 20 21 22 23 24 25 26 27 28 29 31
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DEPARTMENTS
Deposit department Human resource department Remittances department Foreign exchange department Collection department Credit department of UBL Clearance department 33 45 47 53 56 59 67
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27. 28. 29. 30. 31. 32. 33. 34. 35. 36. 37. 38. 39. 40.
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PRODUCT AND SERVICES

Retail banking product Corporate products Commercial banking services Complementary services 74 75 96 100
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FINANCIAL ANALYSIS SWOT ANALYSIS

Strength Weaknesses Opportunities Threats 118 120 121 122
102 117
SUGGESTIONS AND RECOMMENDATIONS CONCLUSION ANNEXURE
123 125 131
Internee: Mudasra Amjad EXECUTIVE SUMMARY

This is an internship report regarding the introduction of UBL and their products and my learning and understanding during my internship program. This internship report is actually is brief discussion offunctions that are performing at United Bank Limited. UBL was established in 1959 and is one of the major commercial banks of Pakistan. The Bank is making every effort to meet the up-coming challenges through strategic planning and making the best use of the resources at its command. A professional team was appointed in mid-1997 to restructure the bank and to commence rightsizing. The management is also in the process of rationalizing the branch network, identifying, and recovering its doubtful and classified portfolio.
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It has planned to institute major improvements in customer services and internal systems to improve efficiency. The bank is increasing resource mobilization through regular deposit campaigns and accelerating the process of recovery of outstanding advances and nonperforming assets. UBL has assets of over Rs. 747billion, Shareholder's Equity of over Rs. 14 billion and a solid track record of 50 years - in addition to the convenience of over 1200 branches serving you throughout the country and also at several overseas locations.
This report starts with the brief introduction of UBL along with the business sector of the bank and banks future plans. The banks complete range products are mention. Organizations hierarchy chart and a brief introduction of all departments in which I performed. Comments on UBLs structures are given at the end of this section. The Ratio analysis of bank is given in last section of report. The ratios and their formulas along with the Bar charts are performed and give comments about the performance of BANK. In the End I briefly evaluate the Organization according to my learning, and concluded my views about the UBL, the last part of report tell you about some suggestions and Recommendations for bank.As we know that DMS sent their students for internship in different organizations, so that students can work practically and observe their respective organization under the knowledge which they gain from MBA.
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INTRODUCTION
Students of MBA studying courses leading to Master degree in Commerce are required to undergo an internship program me of six month duration. This is an essential academic requirement. The internship is followed by comprehensive report writing, required to submit to the research and development division (R&DD) of The Islamia University of Bahawalpur. This report is properly evaluated on the basis of its description and analytical capabilities by internal and external examiners. I did my internship in United Bank Limited Fride Gate Branch.
PURPOSE OF STUDY:
The purpose of the study is to work in real life situation and learn banking practice by doing. In this context its objectives are: i. To analyze banking operations i.e. operational analysis, financial analysis. ii. To develop concrete and feasible recommendations. iii. To improve report writing skills.
SCOPE OF STUDY:
The study is confined to banking operations. An attempt, along with all its limitations, to collect financial data and general statistics of the bank has been made. Keeping in view the purpose of the study, which is to make an acquaintance with practical doings in the bank, this seems a comprehensive effort.
LIMITATION OF STUDY:
It is to admit that the study attempts only those aspects, which are closely relevant to the purpose of the study. Facts and figures, which otherwise might be equally important, but not having a direct bearing on the conclusions arrived at this study, have been ignored. The most important limitation from which the study suffers is the non11 | Internship Report The Islamia University Of Bahawalpur

availability of information in a manner required for analysis and the secrecy of the bank. Another important limitation of the study is time and space constraint.
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METHODOLOGY OF STUDY:
Primary and secondary datawere used in compilation of report. Methodological tools were: i. Primary Data: Personal Observations. Discussion with Bank Personnel.
ii. Secondary Data: Brochures/ Manuals of the bank. Annual Report State Bank Foreign Exchange Manual Bank internship reports on UBL available in library. Journals, newspapers and books. Internet.
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BANKING SYSTEM
Banking services are extremely important for both economies developed and developing economy such as Pakistan. Banking services serve two primary purposes. First one is, by supplying customer with the basic mediums-of-exchange (cash, current account and credit cards). Without these familiar methods of payment, goods could only be exchanged by barter, which is time-consuming and inefficient.Second, by accepting money deposits from savers and then lending money toborrowers, banks encourage flow of money to productive use and investments. Without this flow, savings would sit idle in someones safe, it would not be available to borrow, people would not be able to purchase cars or houses, and businesses would not be able to build the new factories. Enabling the flow of money from savers to investors is calledfinancial intermediation, and it is extremely important for the growth of economy.
BANKING HISTORY
Consensus on the origination of word Bank is not yet reached at. Someauthors opinion is that this word is derived from the words Bancus orBanque, which mean a bench and they further relate banking business inceptionto Jews in Lombardy. Other authorities state that the word Bank is derived from the German word Back which means Joint Stock fund and later on due toGerman occupation of Italy, this word was Italianated into Bank. Authors quoteBabylonians (few quotes Chinese) who developed banking system as early as2000. B.C1
BANKING IN PAKISTAN:
Banking started in Pakistan after the bold and emergent decision offormulation of SBP on July 30, 1948. Thereafter this sector has witnessedenormous growth. In 1974 banks were nationalized, in the hope that new era ofgrowth could be achieved through it. However the process is reverse since 1991,up till now MCB, ABL, and UBL have been privatized and HBL is in the processof its privatization.
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TOWARDS ISLAMIZATION OF ECONOMY

Interest based transactions/businesses are Haram in Islam. The GOP hasshown. Interest is to eliminate interest from its economy by developing variousalternatives. To achieve this objective various efforts are made with the followingoutcomes.
DEPOSITS: S A Haq. (1998) Practice & Law of Banking in Pakistan (6thEd.) The Council of Islamic Ideology (1980).Elimination of Riba from Economy. PLS (Modarba) Accounts Current Accounts: (with no return paid)
LOANS: Qarz-e-Hasana Lending on the basis of Service charges
TRADE RELATED MODES OF FINANCES: BaiMuajjuai; purchases of goods by banks and their sale to clients atappropriate mark-up in prices. Bai-Salam; purchase of goods from clients by banks and their resale to theclient at increased prices, to be paid in future. Financing for development of property on the basis of developmentalcharges. Ijara: leasing.
INVESTMENT TYPE OF MODES OF FINANCES: Musharaka: financing on the basis of profit and loss sharing. Modaraba: equity sharing of borrower profit and loss on basis of purchaseof modaraba certificates. Rent sharing. Equity participation through purchase of shares.
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ADVANTAGES OF BANKING SYSTEM FOR ECONOMY

The deposit and loan services provided by banks benefit an economy in manyways.First, Current account, because they act like cash, make it much easier to buy goods and services and therefore help both consumers and businesses, who would find it inconvenientto carry or send through the mail huge amounts of cash.Second, loans enable consumers to improve their standard of living by borrowing moneyto purchase cars, houses, and other expensive consumer goods that they otherwise could notafford. Third, loans help businesses finance plant expansion and production of new goods, andtherefore increase employment and economic growth.Finally, since banks want loans repaid, banks choose borrowers carefully and monitor performance of a companys managers very closely. This helps ensure that only the bestprojects get financed and that companies are run efficiently. This creates a healthy, efficienteconomy. In addition, since the owners (stockholders) of a company receiving a loan wanttheir company to be profitable and managed efficiently, bankers act as surrogate m onitors for stockholders who cannot be present on a regular basis to watch the companys managers.
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UBL HISTORY
United Bank Limited was incorporated in Pakistan with the registered office in Karachi, and the principal office situated in Islamabad.UBL has assets of over Rs. 747 billion and a solid track record of over fifty years - in addition, the bank operates 1200 branches all over Pakistan including 7 Islamic banking branches, and 1 branch in Karachi export processing zone and 17 branches outside Pakistan.
The banks ordinary shares are listed on all three stock exchanges in Pakistan and its global Depositary Receipts (GDRs) are on the list of the UK Listing Authority and the London Stock Exchange Professional Securities Market. These GDRs are also eligible for trading on the international Order Book System of the London Stock Exchange.Join us in a world class journey and let us serve you better, because at UBL You come first!
November 7th 1959, Pakistan witnessed an event that would change the way we banked forever. It was not just the inauguration of UBLs first branch at I.I. Chandigarh; it was also the birth of the culture of service, a culture of innovation and a culture of financial excellence!
By June 1960, shortly after six months of opening its doors to the public, UBL had branches in:

Karachi Dacca Lahore Lyallpur Chittagong And Narayanganj

In 1963, UBL became the first bank in Pakistan to have a branch overseas- on William Street in London, United Kingdom. True to our promise of providing service and care beyond the ordinary to our customers, UBL and You have had a history. The first saving scheme for school going children was launched as early as 1960 or the formation of Pakistans first Staff College of employees in 1964, UBL, through the motivation of its staff and the trust of its customers, continued to grow at a spectacular pace. In 1967, UBL had hit the dawn on information in terms of technology, by introducing computer banking to Pakistan and in 1971, UBL once again paved the way by launching 3 online branches in Karachi.
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Throughout its history, UBL has kept pace with- and often exceeded the changing needs of changing times. Keeping the tradition of innovation alive, UBL introduced Pakistans first credit card, the UNICARD in 70s and left its mark by launching the Pak Rupees traveler cheques in 1971. Staying true to its roots, UBL was also the first bank to have an Islamic banking division and the first to introduce e-banking facilities at Hajj.
In the 1990s the government of Pakistan decided to change the face of banking by creating a blueprint to privatize UBL. At this point, financial experts were called on board to set the bank back on course, and with implementation of relevant changes, the government privatized the bank in the year 2002 Best way and Al Ayaan collaborated, forming the cornerstone for the UBL of tomorrow.Today, UBL opens its eyes to a new vision every day, a vision of resurgent excellence and renewed commitment to our customers. 52 years into our glorious history UBL is now part of one of the worlds largest financial services groups.
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IMPORTANT ABOUT UBL

United Bank Limited was incorporated in Pakistan with the registered office in Karachi, and the principal office situated in Islamabad.UBL has assets of over Rs. 747 billion and a solid track record of over fifty years - in addition, the bank operates 1200 branches all over Pakistan including 7 Islamic banking branches, and 1 branch in Karachi export processing zone and 17 branches outside Pakistan.
The banks ordinary shares are listed on all three stock exchanges in Pakistan and its global Depositary Receipts (GDRs) are on the list of the UK Listing Authority and the London Stock Exchange Professional Securities Market. These GDRs are also eligible for trading on the international Order Book System of the London Stock Exchange.
NUMBER OF BRANCHS:
UBL has a large network of branches, which extends to the remotest areasof the country. In December 1983, there were 1623 branches whereas in 1974 ithad only 1238 branches and in October 2003 these figures show total number of1007 branches UBL has been very active in increasing its overseas branches network. Thefirst foreign branches were established in London in 1963. Now UBL hasbranches in Bahrain, Qatar, Saudi Arabia, United Arab Emirates, Yemen ArabRepublic, UK Switzerland, Egypt, Oman and The United States. These branchesare playing a significant role in channeling home remittances and foreign trade ofPakistan.
COMPUTERIZATION OF UBL:
UBL has taken leading start in the introduction of computers in (1966-1968)in important cities. Its three computers centers Rawalpindi, Lahore andKarachi are equipped with the modern mainframe computers of variouscapacities. Every branch

has been decorated with microcomputers.The use of computers has enabled the bank to save time and efforts raiseefficiency and deliver the goods speedily to its customers. This has also allowedthe bank to maintain its leadership within the industry.
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UBL - ON LINE SYSTEM

Themes of this service is Access anytime, anywhere, any device whichsymbolizes comfort, convince and connectivity. UB-Online a web based servicethat can be accessed through multiple media link like, (1) PC via internet (2)Mobile phone with WAP or free SMS) (3) Personal Digital (4) assistants and (5)Plain telephone; following are some of the exciting features: Accounts statement & electronic data interchange Graphical analysis Alerts service /facility, search facility and activity long The banks as another computer-based system known as UIBANK
Which is a well-develop on-line branch-banking package. The systemautomatically prepares various report, central bank returns, andstatement of accounts for customers.
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UBL vision and mission

To be a world class bank dedicated to excellence, and to surpass the highest expectations of our customers and all other stakeholders
Set the highest industry standard for quality, across all areas of operation, on a sustained basis Optimize people, processes and technology to deliver the best possible financial solution to our customers Become the most sought after investment Be recognized as the employer of choice
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CORE VALUES
*Honesty and integrity
*Fairness and *Humility and meritocracy mutual respect *Caring and socially responsible
*Teamwork *Commitment and and collaborative dedication spirit
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OBJECTIVES OF UBL:
The united bank limited sets its goal annually does revision of them and takes monthly feedback.
To provide the on line facility in every branch of bank.

To achieve the goals which are in profit terms?
To make it leading bank in banking sector.

To adopt modern banking techniques.
Efficient in providing evening time facilities.

To get all the branches computerize d.
Make best efforts to win the trust and confidence of its customers.
Operations proficiently assigned by the government.
Boost the financial sector all over the world particularly in Pakistan.
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ROLE OF UBL BANKING SECTOR:

The impressive growth and development, which UBL achieve, present it undoubtedly the most dynamic and progressive. In a very shorter period of time it became one of the leading banks overtaking several other older and its competitor banks. The major contributions the bank has made are enlisted below:
ROLE Promotion of sports Record setting performance and commitment to serve the customers Personalized service and dynamic approach
ROLE Human resource development Diaries and calendars received prizes too Professional management Modern banking policy
ROLE Credit cards (unicard-1970) Travelers Cheques (Humarah1971) Small loans (or) micro credits Utility bills collection
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FUNCTIONS OF UBL
UBL is a commercial bank, which transacts the business of banking in accordance with the provisions of BCO, 1962. Section 7 of the Act authorizes banks to engage in the prescribed form of business. In the light of this section UBLs functions can be categorized as under:
F u nc ti o ns
Agency services General Utility Services Underwriting of loans raised by Government or public bodies and trading by corporations etc.
Acting as executer, trustee or attorneys for the customer.

Providing safe custody and facilities to keep jewelry, documents or securities. Providing specialized services to customers, and Hajj-related services. Collecting cheques & bills exchange from its customers Issuing of travelers chafes to give credit facilities to travel. Issuing of letter of credit to facilitate imports and export. Accepting bills of exchange on behalf of customers.. Collecting interest due, divided pensions and other sums to customers. Transfer of money from place to place. Acting as executor, trustee or attorneys for the customer. Purchasing shares for the customers.
Undertaking foreign exchange business.
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CORPORATE LEVEL STRATEGIES

Corporate strategy is the direction an organization takes with the objective of achieving business success in the long term.
BUSINESS LEVEL STRATEGIES:

It means the tactics to beat the competition. The main focus is building relationships and being known by the way they do business. Management recognizes that a banking relationship requires compatibility, communication, and cooperation and that each customer deserves nothing less than full attention and available resources to meet their financial objectives. Core value and corporate culture is based on the belief that superior personalized service is the most important product. Bank is in the process of getting to know customers by name and understand their business and personal financial needs.
DEPARTMENTAL/FUNCTIONAL LEVEL STRATEGIES:

Operational methods used to implement the tactics. To establish sound relationship with top industrial groups and various multinationals. To launch the innovative products as which cater to the needs of different segments of the markets? Bank main focus is to provide the extensive training to employees in process, products, marketing and selling skills introduced. To implement a performance appraisal process to provide motivation and a merit oriented culture in the bank.
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ORGANIZATIONAL STRUCTURE
President
President Secretariat
Division
DivisionDivision
RHQ
RHQ
Hub Branch
Hub branch
Spoke branchSpoke branch
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Hierarchy of Organization
Chairman Deputy Chaiman Board of Directors Executive Committee Managing Directots SEVP EVP VP Officer Grade I
Non Clarical Staff Clerical Staff Officer Grade II Officer III
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BRANCH FUNCTIONAL CHART:

Area manager
Sir Ahtasham
Operational manager
Sir Zubair
Credit department (Sir Amir)
Cash department (Sir Tymoor)
Computer department (Sir Osama)
Foreign currency (Sir Fazal)
Account opening (Sir Khalid & Sir Babar)
Clearing (Sir Zeeshan)
Khalid Bills and remittance (Mam Farah) 7 Sir Babar) Legal department
Finance (Mam Mariym)
Audit department
Employees working
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BOARDOFDIRECTORS
His Highness Sheikh NahayanMabarak Al Nahayan (Chairman)
The Chairman of the Board, Sheikh NahayanMabarak Al-Nahayans life and career have been characterized by creativity, innovation, and dedicated public service. In his role as the Minister of Higher Education and Scientific Research.
Sir Mohammed Anwar Pervez, OBE, HPk (Deputy Chairman)
Sir Mohammed Anwar Pervez, OBE HPk is Deputy Chairman of Board of Directors of United Bank Limited. He is also Chairman of Bestway Northern Limited in UK.
Mr. Atif R. Bokhari (President & CEO)
Mr. Atif R. Bokhari, currently President & CEO, United bBank Limited (UBL).
Mr. Omar ZiadJaafar Al Askari (Director)
Omar Ziad Al Askari is the Chairman and Chief Executive Officer of United Technical Services. He is a Certified Public Accountant.
Mr. Zameer Mohammed Choudrey (Director)
Mr. Zameer Mohammed Choudrey has been a Member of the Board of Directors of United Bank Limited. He is Chairman of the Board Audit Committee. He is also a Director of UBL Insurers Limited.

Mr. SeeratAsghar (Director)
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Mr. SeeratAsghar has been appointed as Director of United Bank Limited by the Government of Pakistan with effect from 30th March, 2010. He is also a member of Human Resources Committee of the Bank.
Mr. Rana Assad Amin(Director)

Rana Assad Amin has been appointed as a Director of United Bank Limited by the Government of Pakistan pursuant to Section 183 of the Compainies Ordinance, 1984.
Mr. Amin Uddin(Director)
Mr. Amin Uddin has been appointed as member of Board of Directors of United Bank Limited.He is a member of Board Audit Committee of UBL and insurance limited.
Mr. Arshad Ahmad Mir (Director)
Mr. Arshad Ahmad Mir, appointed as member of Board of Directors 26 October 2009
SUBSIDIARIES
1. Switzerland united national bank limited. 2. United Bank AG (Zurich) 3. United National Bank Limited 4. UBL fund managers limited 5. United executors and Trustees Company limited
ASSOCIATES
UBL Insurers Limited Oman United Exchange Company LLC
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COMPANYINFORMATION
Registered Office:
Auditors
13thFloor, UBL Building, Jinnah Avenue, Blue Area,Islamabad.
(M/s. KPMG TaseerHadi& Co) and (M/s. BDO Ebrahim& Co) Chartered
Head Office
Accountants
State Life Building No.1,I.I. Chundrigar Road,Karachi 74000,Pakistan.
Chief Financial Officer
Mr. RayomondKotwal
Share Registrar
M/s. THK Associates (Pvt.) LimitedGround Floor, State Life Building No. 3, Dr. Ziauddin Ahmed Road, Karachi Pakistan UAN No. 021- 111-000-322 Fax No. 021- 35655595
Company Registration No.
Company Secretary & Chief Legal Counsel
Mr. Aqeel Ahmed Nasir
Legal Advisors
M/s. Mehmood Abdul Ghani&Co (Advocate)

Contacts
0001026
UAN :
111-825-111
Contact Center: 111-825-888 Website:

National Tax Number
www.ubldirect.com
Email: customer.services@ubl.com.pk
0801164-8
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DEPARTMENTS
Departments
Deposit department Human resource department
Departments
Remittance department Foreign exchange department Collection department Credit department Clearance department
Departments
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DEPOSITE DEPARTEMNT
As per the definition of Banking under see 5(b) of BCO 1992 one of the main functions of a bank is to accept deposit. Deposits are the backbone of any bank; other functions of the bank primarily depend upon the type and size of deposits.Function perfumed by cash and deposit department in UBL Fridegate Branch. Fried gate branch accepts deposits under the following three accounts. i. Current account ii. PLSsaving account iii. Terms Deposits
TYPES OF ACCOUNT:
UBL BASIC BANKING ACCOUNT:
In this type of account minimum of two withdrawals and deposits are allowed per month and free of charges. If customer do more transactions above the mentioned limited then the flat fee is charged as per rates are prevailing according to bank policy. This account is free from Levy charges in case of not meeting minimum balance requirements.
A. INDIVIDUAL ACCOUNT In this account a single customer operates the account. The banker will run the account according to the rules, but if the customer gives special instructions the Bank will have to follow it. B. JOINT ACCOUNT: In this type of account two or more than two persons will open the account. The account will be operated by one account holder in case of (either of the survival). If the instructions are not given, all the account holders will have to sign the check.
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NATURE OF ACCOUNTS IN UBL

A) CURRENT ACCOUNT: These are non-profitable demand accounts. The account can be opened with minimum amount of rupees 1000/-. These accounts are usually maintained for business purpose. Due to enormous competition UBL has introduced daily profit current account for corporate clients called (UNISEVER) minimum balance required is Rs. 100,000/-. If minimum balance requirement is not met, bank is authorized to recover predetermined charges.
UBL Business Partner Account (Current Account): UBL offers our regular customers unlimited deposits and unlimited withdrawals and minimum credit limit of 10000/-. If reduced the amount from this said limit, the 50 rupees per month should be deducted from the account unless these are charges are exempted in any case. The Business Partner Account offers the net banking services plus UBL WALLET and PREMIUM CARD and other existing products.
UBL Business Partner Plus: (current Account): UBL offers unlimited Withdrawals and deposits. With the exemption of service charges, while maintaining the minimum balance of 25000/-. The ATM and other charges are free according to this UBL Business Partner Plus (current Account).
B) PLS SAVING ACCOUNT

These accounts were intended with the aim of encouraging thrift among people. These accounts can be opened either in Pakistani rupees or in few major currencies of the world. Bank offers (4%- 6%) return on these accounts. The basic feature is the profit and loss sharing as according to non-interest based banking system. These accounts can be

opened in the name of; individuals, joint names, trust accounts, charitable organizations. Unlike current accounts, Zakat is applicable on local currency saving account s. Minors accounts can be opened on the condition that their guardians shall operate these accounts.
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C) TERM DEPOSITS:
Term deposits are also called fixed deposits. These can be withdrawn after a specified period of time. Interest is paid to the depositor on all fixed or term deposits. The rate of return varies with the duration for which the amount is kept with bank
There are two types of term deposits. i. STDRS Special Term Deposit Receipt (local currency): Special Term Deposit Receipts are issued for different periods of maturity ranging from one month to 5 years, having attractive returns. There is no limit on denominations. ii. NTDRs Notice Term Deposit Receipt (local currency): These are term deposit with special features that these can be withdrawn any time but after giving a predetermined and pre agreed early notice.
REQUIREMENT FOR OPENING OF ACCOUNT:

To open an account in UBL the customer will have to fill an account opening form in front of bank officer. He has to sign in all required places in front of the officer. Documents Required in Account Opening: i. N.I.C Copy. ii. Account opening form (provided by bank) iii. Two photograph (in case of illiterate person) iv. Specimen Signature card (Provided By Bank) v. Cheque Requisition Form vi. Introduction of Account.
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PROCEDURE FOR ACCOUNT OPENING:

Penning down information and keying it into the system does seem a simple and tedious job but it is not. My initial five days at customer service department was the liveliest experience of my internship. Though physically I was there just to assist the account opening officer, but it turned out to be much more for me. That is when I first actually imitated as a presenter of UBL to customers, when to many people, I'm their hope. UBL offers a variety of options for anyone; to everyone. You are an investor, regular businessman, middle man, salaried person or a house wife; UBL serve you in every way it can through its commendable and reliable services, because at UBL, YOU come first. Working at Customer Service Department, I did counter with different types of customer and opened their accounts under the supervision of the officer. When you have the sole responsibility to open the accounts, it's always very important to understand the needs of your customer. Understanding the psyche of customer is very important. Until and unless you're completely satisfied that the customer has genuine reason and need to open the account, don't do so.
ACCOUNT OPENING FORM:
In all the documentation within the bank, clearness and tidiness are the major features. Over writing and cutting should always be avoided as it may lead to any misinterpretation. Account Opening Form is the most important documentation when a customer walks in for commercial banking and wants to develop a relationship with us. In AOF, all the necessary information should be completely scrutinized before the customer walks back. Now lets look at some of the salient requirements of AOF and their importance.

CURRENCY AND TYPE OF ACCOUNT
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It offers you all the eight different types of accounts mentioned before. First understand why the customer is here and what type of account suits him a lot. Scale down all the options suiting his investment or requirement and help him choose what is best for him. Outline all the salient features of that particular account to him and make him tick the best box. Mark the currency box if the customer wishes to deposit in currency, in case, other than PKR.
NATURE OF ACCOUNT
Understand and choose the desired nature of account.
INDIVIDUAL ACCOUNT (SINGLE/JOINT)
Determines if the account is personal or joint. Once again understand your customer here. Illiterate and gullible customers should better opt for joint account for their own security.
PARTICULARS OF ACCOUNT First of all the title of account is entered by which it will be called off. Following is the Key/Secret Word of six characters which is mostly preferred to be mothers name because its simple unforgettable. Key word is used to verify the customer on phone or while other subsequent inquiries. Next comes the mailing address; where the bank should mail anything it has to. Next is the permanent address of the customer, whichshould be copied from the CNIC of the customer. E-mail address is mandatory for Net banking and e-statement facility whereas Mobile number for mobile banking. Lastly,it is your choice to hold your statements for collection or mail it to you. Here make sure mandatory fields are entered and any valid contact number must be provided.

PERSONAL INFORMATION Following portion summarizes social with standing of a person. Applicants name, Fathers or husbands name, gender, marital status, Date of birth, nationality, country of residence and identification source and its number should be enter. Make sure the source of identification is not expired. Enter NTN if available. Know the occupation of the applicant and check the respected box. In case there is more than one account applicant, fill in all the above mentioned information for other applicant as well. *Its a good practice to ask for the original identification source of the customer and pen down the number and expiry date directly from it.
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NEXT OF KIN In case if the account holder is somehow not contacted, this portion provides information of the person who should be contacted instead. Persons name, relationship, address and Telephone number should be provided.
BUSINESS ACCOUNT
Determines that the party has its own entity under which the account will be supervised. Match the respected category and check the box. The customer is marked as a walk in, marketed or referred customer. Name of parent and other companies are entered. Geographical area of activity is mentioned. How the business earns is mentioned to know the business type. Then similarly mode of transaction, ultimate beneficiary, initial deposit and approximate maximum value of transaction per month is recorded. *Finally after fulfilling all the necessary requirements, the officer here by recommends to open the account of the customer.

PARTICULARS OF ACCOUNT Here the information about the business is filled in. Title of account, company/business name, and nature of business, office/mailing address, head office /registered address, office email and NTN are mandatory information required for business account. CNIC is required in case of sole proprietor ship and information of few persons are required who can be contacted in case of companies. Here we need to know that who will be operating the company accounts.
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ADDITIONAL INFORMATION
Existing relationship with UBL In case if the customer already has some relationship with UBL, it should be mentioned here. This is just in case to formally know and cross check the information. customers provided
Existing relationship with other banks This is to know what relationship the customer has with other banks, if any.
UBL Wallet ATM/Debit Card Here first define your customer what ATM card is, what are its features the difference between its different options. Enter the name of the and what is customer in
Name on card field. Then is the option of supplementary ATM card. A customer can issue up to 9 supplementary cards. If supplementary card is required, a UBL Wallet VISA card requisition form is filled in which details penned. about supplementary card holders is
Zakat Deduction (only on PLS A/C) PLS account holders can directly pay Zakat from their accounts, if they are willing to.

Other UBL Products Account holders can opt for UBL Netbanking, UBL Orion, Credit card, Personal loan, Car Financing, Mortgage and Business Finance.
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Operating Instructions
This identifies the signing authority of the account. It can be operated singly, either or survivor, jointly, mandate or by any other in special cases.
Statement of Accounts This specifies how early the account statement is required. It can be daily, weekly, monthly, quarterly or semi annually. Customers can choose Mail or e Statement or both.
Special Instructions Special instructions, if any, are registered here. It usually certifies further theoperating instructions of the account.
Account referred by Detail of person referring the customer is entered here.
Terms and Conditions These terms and conditions outline the policy of bank about its accounts regulations. Abidance by state bank laws and banks policy is compulsory and customers si gnature at the end of the statement is his abidance by the law
Indemnity and Undertaking Here the customer agree by the bank policies and agree to its terms. Applicant signs the undertaking and officially agrees to be a part of UBL.

*As an account opening officer, you must enclose all the signatures and should verify them. Every cutting on the AOF should be verified by customer's signature, and officer should verify the customer's signature.
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FOR BANK USE ONLY

Special Category of Account If the account is of minor, UBL staff, Illiterate, Blind or Registered Alien, it should be
checked respectively. Passport size Photographs are required in this case and customer can only make the transaction personally. Make sure signatures are not too simple or
shaky. If so, again passport size photographs may be required and transactions can only be made personally for customer's own security.
Service Charges This is the minimum balance penalty which is applicable to all except students, mustahiqueen of zakat and government employees' salary or pension purpose accounts
Know You Customer Here's an assessment that the account opening officer do in order to understand some aspects of the new customer relationship.
Individual Account The customer is marked as walk in, marketed or a referral; he/she is a public figure or not. Moreover what will be the customer's sources of funds? What would be the usual mode of transaction and what would be the intentions of account with UBL. Who will be the ultimate beneficiary and what the approximate value of transaction per month is.
Internee: Mudasra Amjad DOCUMENTATION TO BE OBTAINED Individuals

Photocopy of CNIC/Alien Registration No./ passport Photocopy of service card/employment card/student card
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Sole Proprietorship
As above and NTN/Sales Tax Registration Certificate Application to open account on sole proprietorship letter head Rubber stamp of sole proprietorship is to be affixed on AOF and SSC.
Partnership
Photocopy of CNIC of all partners Application to open account on partnership letter head signed by all partners Attested copy of Partnership deed Copy of Registration certificate with Registrar of Firms Authority letter in favor of person is responsible to operate the account. Rubber stamp of partnership is to be affixed on AOF and SSC.
Joint Stock Companies

Certified copies of Resolution of BoDs for opening of account and certifying the person responsible to operate it Memorandum and Article of Association Certificate of Incorporation and Commencement of business CNIC of all the directors NTN/Sales Tax Registration Certificate Rubber stamp of Company to be affixed on all documentation
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Clubs, Societies and Associations

Certified copies of: Certificate of registration By-Laws/Rules and Regulations Resolution of governing body to open an account, certifying the person responsible to operate it. NTN/Sales Tax Registration Certificate Rubber stamp of Company to be affixed on all documentation
Agent Accounts
Certified copy of 'Power of Attorney' Photocopy of CNIC
Trust Accounts
Photocopy of Certificate of Registration Photocopy of CNIC of all trusties Certified copy of instrument of trust
Executors and Administrators

Photocopy of CNIC of Executor/Administrator Certified copy of Letter of Administration or Probate
SPECIMEN SIGNATURE CARD (SSC)

Whenever a customer visits us to make a transaction, we cannot all the time verify his signature by AOF. For this purpose SSC is signed and then scanned into the system. So whenever the signature requires verification, it can be done through systems next to

employees. SSC comprises of Branch code, A/C No., date, customer's name, special instructions and two signatures.
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CHEQUE BOOK REQUISITION FORM

At the opening of account, this form is filled, identifying the account number, number of leaves and whether to hold cheque book for collection or to mail it.
LETTER OF THANKS
A letter of thanks is dispatched to the mailing address of the new account holder and its copy is attached to the AOF. Actually this letter of thanks is for the confirmation of this fact that customeractually lives at the mentioned address.
ATM BALANCING PROCEDURE

The balancing of ATM maintained in those branches maintaining the UNIBANK 2000 system. The branches which are converted to SYMBOLS have no need of process of ATM balancing. The cashier put cash in the cassettes of ATM Machine in early morning. Then the Role of previous days off line and online transactions is given to RBO. The RBO check the role, and mark those transactions, which have icons of withdrawals and approved together, put offline transactions in the system and updated.
The online transactions are checked through the list and role provided from the ATM Machine. The Cash remaining in the ATM machine balanced daily. The figures are matched that how much cash is uploaded in the ATM machine, and how much remaining in the ATM.
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HUMAN RESOURCE DEPARTMENT:

The most important asset of UBL is its people. To maximize its work force investment, the Aim of the Human Resource department is to enhance the UBL as the best place to work. In the area of Human resources their goal is to maximize the return on the banks annual $4 billion investment in personnel expense by improving efficiency of HR operations and the Effectiveness of all UBLs. For this purpose and to follow the instructions regarding HR the department of HR plays an important role. The main functions of this department are to: Assess the need of employees where, ever required. Provide equity opportunities for all the applicants. Select the most appropriate person for the job. For the purpose of selection conduct interviews, tests etc. Provides training opportunities to the employee both on the job and outside job. Motive the employee through the programs adopted by the head office. Evaluate the performance of the employees with the help of their immediate boss. Recommend reward and promotion for the employees.
Objectives of the Human Resource Department

To accomplish the organization goals and support its strategies HR dept. has the following objectives. To establish employee recruitment and selection system for hiring the best possible employees consistent with the organization needs. To maximize the potential of each employee in order to attain the organization goals and insure individual career growth and personal dignity.

To retain the employees whose performance helps the organization realize its goals and release those, whose performance is unsatisfactory? To ensure organizational compliance with state and federal laws those are applicable to HR management function.
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Recruitment and selection

Human Resource is the most important assets of the organization. It is with the people that quality performance really begins and ends. Recruitment represents first contact that a company has with potential employees. A well-managed and well-planned recruitment effort results in quality applicants. UBL has very well planned and well-managed recruitment process .UBL recruitment process begins with the determination of current and anticipated (short-long term) personnel needs. After it the requirement of the job are determined by combining the job specifications. They first try to recruit people internally. If the applicants are not available internally then they go for external recruitment.
Performance Appraisal
Performance appraisal is the process of assessing qualitative and quantitative aspects of an Employees job performance.The UBL performance appraisal process answers the following questions: How well am I doing? How can I do better? How well are our employee doing individually and collectively?
The appraisal program of the bank has different methods and different categories of employees. For clerical staff, they are using job description method. For managers they use performance planning and coaching evaluation (PPC & E) programs. It is similar concepts like management by objective.
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REMITTANCES DEPARTEMNT:
Current business trends demand fast movement from one geo-graphic end to another. Latest technology and telecom data transmission has made it possible to make such transactions with in minutes. UBL Fride Gate Branch Remittances Department performs following functions.
Meanings of Remittances:
Remittance is transfer of funds from one place to another or from one person to another. A Remittance is an important service provided by banks to customers as well as noncustomers. Since it is not a free service it is a source of income for the bank. Parties involve in remittances: Four parties involved in remittance: Remitter Remittee Issuing Bank Paying Bank
Remitter:
One who initiates, or requests for a remittance. The remitter comes to the issuing or originating branch, asks for a remittance to be made, and deposits the money to be remitted. The bank charges him a commission for this service. He may or may not be the branchs customer.
Internee: Mudasra Amjad Remittee:

A Remitteeis also called the beneficiary, or the payee. The person in whose name the remittance is made. A remittee is also the one who receive the payment .
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Issuing Bank:
The bank that sends the remittance through demand drafts, telegraphic transfers, or Mail Transfers is known as issuing bank.
Paying Bank:
Paying Bank also knows as the drawee bank and the bank on which the instrument is drawn. It has to make the payment (usually located in a different city or country).
Kind of remittances:
Transfer within the branch Transfer from one branch to another Transfer from one bank to another bank in the same city Transfers from one bank to another bank in the different cities.
CASH OVER THE COUNTER

The COC is used for the encashment of the Foreign Remittances. The amounts which are transferred to UBL from different countries are enchased through that procedure. The following details are required from the customer, the Original CNIC with Copy. The supervisor asked the customer from where the remittance received and who send. The payment is only given to those persons who provide the name of sender and receiver along with the original CNIC.
Internee: Mudasra Amjad 1:DEMAND DRAFT (D.D)

D.D is issue by branch of the bank drawn on other branch of the same bank.
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PROCEDURE FOR D.D: Purchaser is asked to fill in an application form duly singed by applicant. Three things should be maintained in the form.

Name of Payee Place of payment Amount of D.D
Commission is charged on D.D as bank income. The applicant is asked to deposit the cash specified on the application form to the teller. After depositing cash the remittances incharge prepare a D.D. That is singed by two officers must having power of attorney. Bank also provides this facility to public who do not have account in UBL. They will have to submit a N.I.C copy along with D.D application form.
DEMAND DRAFT RATES DDs are always a secure way of paying remittances in other cities. Both account holders and walk in customers can avail the facility of DDs. Charges for DDs are:
Up to Rs. 100,000/0.10%, Min Rs. 100 for A/C holders 0.20%, Min Rs. 200 for Non A/C holders Over Rs. 100,000/0.05%, Min Rs. 150 for A/C holders 0.15%, Min Rs. 250 for Non A/.C holders Issuance of duplicate DD Rs. 150 for A/C holders Rs. 250 for Non A/.C holders
When DDs are issued, head office accounts are debited and remitters account is credited, on presentation, head office account is credited and beneficiary's account is debited.
Internee: Mudasra Amjad 2. TELEGRAPHIC TRANSFER (T.T)

Transfer of funds to another branch of the same bank with the help of test numbers. If the test number agrees the bank make payment to the party. PROCEDURE FOR T.T The procedure for T.T is same as D.D. But in D.D it is given on a printed-paper and singed by two officers but, in T.T, only test number is given to the customer.
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3. MAIL TRANSFER (MT)

When the money is not required immediately, the remittances can also be made by MT. Here the selling officer of the bank sends instructions in writing by mail tothe paying bank for the payment of a specified amount of money. The payment under transfer is made by debiting the buyers account at the sending office and crediting it the recipients account at the paying bank. UBL takes mail charges from the applicant where no excise duty is charged.
4. PAY ORDERS
Pay order is banker cheque issued favoring a named beneficiary. Application for the PO stamped and the customers account balance is checked or cash received for the amount PO and other charges. Pay Order leaf is typed and crossed if required and signed by two authorized persons. Thereafter it is delivered to the customer. PO can be cancelled at original purchasers request in writing and surrend er the instrument, which then marked canceled along with other documents and prior entries.
RUPEE TRAVELER CHEQUES: UBL has launched R.T.C Brand named Hamrah in November 1996. These are issued to applicants with varied denominations without excise duty and commission. When issued HO account is credited and on encashment the same account is debited. RTCs lost cases are communicated to HO and client is either repaid or new RTCs are issued to him/her.

SECURITY DEPOSIT RECEIPTS (SDR) Security deposit Receipts are your safe way of making payments. Not only its free of cost for A/C holders, it also offers you the best liquidity solution as the cash
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continues to be with you until and unless your deal gets final and you pay off. In case of cancellation, it's also free of cost for A/C holders and their amount is returned to their normal account balance. *for non A/C holders, Rs. 250 is charged. Duplicate fee is Rs. 250 (flat)
PAY ORDER RATES POs are another safe way of paying your remittances within the city. They are payable at any branch and then are forwarded for clearing. There charges are
Issuance of PO
Rs. 75 for A/C holders Rs. 250 for Non A/C holders
Cancellation of PO
Rs. 75 for A/C holders Rs. 250 for Non A/.C holders
Issuance of duplicate PO
Rs. 150 for A/C holders Rs. 300 for Non A/.C holders
In case of PO, remitter account is credited and PO A/C of branch is debited. At presentation, Beneficiary is debited and PO A/C of branch is credited.
UNI REMOTE:
Uni Remote is the online facility of depositing cash to any account in UBL. With on-line banking, you are connected to the complete network of UBL all over Pakistan. Uni Remote charges are Rs. 200 for cash withdrawal and Rs.100 for cash deposit. This is a new tool for the transfer of money. This is a step towards the online banking taken by UBL. This tool transfers money from one branch of UBL to other through

electronic transfer. The customer will have to fill the deposit slip. On the slip he will write the name and account number of the person to whom the money will transfer, the name of the branch is also written. The amount is deposited with teller and the receipt is shown to remittance inchraged. One I.D copy is also attached with slip. The remittances incharge will transfer if by using device (computer) through online service. The fund transfer is must be supervised by another authorized officer. Every time for this is five minutes.
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Major Withdrawals
The withdrawals made by the customer in previous day, over one million are noted here, in the sheet, after completing signatures of supervisors and manager. It is filed.
Daily customer transactions In this sheet all the daily customer transactions are noted, after signing it is also filed. Subsidiary Ledger: It is also Called 110. It is also completed daily. Daily Over Rides; It is completed daily also.
The operational Works at start of the day: The checking of opening of cash, How the cash counter is opened , how the cash is put into the counter, the opened cash , is recorded in the registers, the CSOM make sure that the cashier will not take unsorted cash. The cameras and metal detector and other electronic instruments are working properly. Ending the Day: In end of the day the QUIEMATRIC which is token a machine, we check its time and it makes all the day. The cash is closed at what limit, and how much sorted and unsorted cash left in the locker, noted in the relevant Registers.
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FOREIGN EXCHANGE DEPARTMENT

The main functions of foreign exchange department are: To open the letter of credit (LC) facilitates imports and export. This department also deals with foreign currency accounts. This department deals with inward & outward remittances. This department also performs some general functions relating to foreign exchange e.g. private travel exchange quotas, business travel quotas etc. This department also deals in foreign currency accounts.
Procedure to open an Account in Foreign Currency

There are two types of foreign currency account:
For Residents
Pakistani resident can open the account in foreign currency and following documents are required. Photo copy of ID card Foreign exchange
The remaining process is same as in the case of local currency account.
For Non Residents

Following documents are required: Photo copy of passport Photo copy of Visa
Further process is same
Closing of the Account

The same procedure can be used to close this account as in case of local account.
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Advantages of Foreign Currency Account

No withholding tax No compulsory deduction of Zakat No wealth tax is taken No question about source Credit card and loan facilities are available The depositor can get 75% of the loan of their deposits as a loan at low rate. No permission of any authority It saves from devaluation
Foreign Remittances
To transfer money abroad and to bring the funds in country remittances are used. It is of three types.
Foreign Currency Demand Draft

The sender can make the foreign currency payment by purchasing a bank draft from branch. Then it is dispatched to receiver. He can claim it from responding branch.
Requirements:
The debtor must be foreign account holder of UBL. He must mention the name of foreign bank. The Govt. must allow the purpose of remittance.
Foreign Mail Transfer:

The UBL issues the order for the payment to the responding branch by mail. After receiving the letter the responding branch can make the payment.
Internee: Mudasra Amjad Foreign Telegraphic Transfer:

The branch manager sends a telegraphic message to the responding branch to make the payment to the ultimate client.
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Letter of Credit:
LC is a written undertaking by a bank given to the seller, at the request and on the instruction of the buyer to pay at sight or at a determinable future date up to a stated amount within a prescribed time limit and against stipulated document. Parties involved in LC are; Buyer Seller (Applicant) (Beneficiary) (Issuing Bank)
Bank
Condition for Operating LC:

Importers have to fulfill the following conditions before submission of credit application. Importer must be Pakistani Party should be the a/c holder of that bank where he will open LC LC should be established within 60 days from the date of issue of license. Merchandise can be shipped within 12 months from the date of issue of import license.
Insurance amount should be covered locally.
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COLLECTION DEPARTMENT
Collection department also plays an important role in the operations of trade finance of UBL. This facility is also provided to the exporters. The difference between letter of Credit and Collection is that letter of credit when accepted is become the liability of bank while collection is not the liability of the bank but upon the performance of the exporter and the importer. It is not a conditional under taking by the bank. Collection is the handling by bank of documents, in accordance with instructions received, in order to: Obtain payment and /or acceptance, or Deliver documents against payment and /or against acceptance, or Deliver documents on other terms and conditions.
For the purpose of collection department, there are two types of documents: 1. Financial documents: -means bill of exchange, promissory notes, cheque, or other similar instruments used for obtaining the payment of money. 2. Commercial Documents: - means invoices, transport documents, documents of title, or other similar documents whatsoever, no being financial documents. 3. There are two types of Collection: 1. Clean collection, and 2. Documentary collection. Both these collection, methods are performed by the collection department.
Internee: Mudasra Amjad 1. Clean collection:

Collection of financial documents not accompanied with commercial & transport documents are called clean collection e.g. collection of Cheque demand draft, dividend bill of exchange promissory note etc.
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2. Documentary Collection:
Documentary collection is the collection of: Financial documents accompanied by commercial documents ; Commercial documents not accompanied by financial documents; Documentary collection is also an instrument available to the Exporters.
Method of payment:
The payment from the importer through yet presenting bank may be received one of the following ways; Payment without Delay: Amounts collected (less charges and /or disbursements and /or expenses where applicable) must be made available without delay to the exporter, in accordance with the terms and conditions of the collection instructions. Payment by Acceptance: If the payment is by acceptance then the bank will accept the draft and made the payment when it will be received from the importer. When the payment is received it is credited to the account of the exporter and the account of the bank is debited.
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Outward bills for collection

Meaning of OBC:
When an instrument is drawn on a bank, which is located outside the city, its proceeds
can be collected through a mechanism called Outward Bills for Collection (OBC).
Features:
Remunerative Transfer of funds between cities Collecting Bank work as an agent Collecting Bank is the holder in due course
For OBC party must be the account holder of UBL.
Inward Bills for Collection:

If any other bank sends a cheque of United Bank Limited, it is Inward Bill for Collection. UBL remits money after checking the balance of the customer account. The process of collection starts when the cheques of Bank UBL are received from other banks. Then these chequesare sent to the Head Office Karachi, which sends the cheques to SBP for clearing and get the confirmation of cheque and credit advice. Main activity of clearing is performed by Head Office, which contacts other banks through SBP.
CREDIT DEPARTMENT OF UBL


Credit extension is the principal function of a bank, through which pace of activity is accelerated in the various sectors of economy. Also the indicators,which mainly reflect the high quality of banks management, are its prudent financing decisions, proper control of finance and prompt recovery. In thisregardthe credit policy of a bank play a very important role as it provides the overall framework, responsibilities, and authorities and facilitates of decision-making. Credit department performance is subject to a defined policy on credit control exercised by the SBP. SBP affect credit decisions through the weapons of bank rate, open market operations, variable reserve requirements, selective credit restrictions and prudential regulations.
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UBL CREDIT POLICY:

Credits operations are undertaken in accordance to ban ks credit policy. The policy strictly are prohibits violation of SBP/Local central banks rules and suggest financing of self-liquidating, cash flow supported and well collateralized transactions, which equate the principle of lending (safety, liquidity, dispersal, remunerations and suitability).
FACILITIES OFFERED BY UBL FRIDE GATE BRANCH

Running Finance (for one year) Demand Finance (3to 5 years)
PROCEDURE FOR FINANCING FROM UBL

When a party comes for financing, banker will ask the following questions. 1 PURPOSE: In this the party mentions the purpose; they want to apply for the finances. No lending is donewithout purpose.
2 BUSINESSES

The party must have some specific running business i.e. general merchandise, construction business etc. The second question arises of the cash flow that how much flow is generated by the party from the current business. 3 SECURITIES: The bank will secure itself against the lending. There can be two type of security.

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Commercial Residential
The bank prefers commercial security. Relationship Manager (RM) is mainly responsible for the relationship between the banks and party. He acts like a bridge between the two.
In the first instance, the party would prepare the following property documents.

AKS Shajarah NaqshaTasveeri Approved Building Plan Treshfard IntaqalNaqal
The party is asked to contact any valuator on the panel of UBL. ICM&L and Tajak Builder are on the panel of UBL Fride Gate Branch. The valuator will visit the site and set market value and FSV of the said property. He prepares report of at least three pages. These documents sent for one page legal opinion to any layer on the panel of UBL. Having clear legal opinion (RM)is start preparingcredit Approval30(CA). The documents are singed by the RM& AM and then forwarded to UBL RHQ in Peshawar. Here SRM examines the CA if he found some exception he will send it back to the respective Rm.
RM rectifies the acceptation and sends it back to SRM. SRM studied and pass it to credit officer. He has three hours of time to study the CA and if found correct then he pass it to

another credit officer. After his examination the CA is passed on to the credit risk manager. He checks the CA and after signing it sent to CAD. He forwards the CA to SCO. Whose office is at UBL RUCO at Lahore, after his signature the C.A is sent back to RCAD. RCAD make a check less list and asked the RM to contact the party to complete the said documents they are.

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Letter of continuity Personal Guarantee Letter of hypothecation of stock D.P Note Mortgage Deed NIC of executants and witness Stock report Insurance policy Party profile
After completion of charge document RM send it to RCAD when they found it correct, they issues DAC. A copy of DAC is sent to RM, NICF account is opened, and debit transaction starts. As the main sources of funds for the bank is their deposit. Bank does not keep these deposits in save with it. A bank has to pay interest to the depositors and also to meet its operating expenses. So for a bank proper utilization of funds is the most important thing. Bank can utilize these funds in the following ways. Invest funds in government securities Invest in portfolio of shares in the stock exchange, or Lend these funds to other individuals or organizations.
The main features of this department are

It provides loans to different organizations and against these loans kept securities; Proper judgment of these securities is also their duty. Proper judgment of securities is the most crucial event in the process of lending. Because in the case of default securities are the only compensation to the bank. Default mostly is the result of improper judgment. In the process of judgment they follow the following principles: 1. Safety Character Capacity Capital
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2. Liquidity 3. Dispersal 4. Remuneration 5. Suitability
Safety:
As the funds with UBL are mainly comprised money borrowed from depositors. They deposited their funds because they have trust and confident on them. Therefore they are very much careful while lending, so that the money goes in safe hands where the risk of loss does not exist. The elements of character, capacity and capital help them in arriving at a conclusion regarding the safety of loans.
Character:
It is the most important factor in deterring the safety of advances. A borrowers character can indicate his attention to repay the advance since his honesty and integrity is of primary importance. If the past record of the borrower is not good than his integrity is questionable and there is high risk of default or bad debt.
Internee: Mudasra Amjad Capacity:

This is the management ability factor that tells how successful business has been in the past and what is its future. This factor indicates whether borrower will be able to pay interest and principle amount borrowed through the functions of the business or not.
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Capital:
This is the monetary base, because the money invested by the borrower himself represents his faith in the business and its future. UBL provide short term capital for commerce and industry, yet some borrowers insist that bank provide them most of the capital required. So the bank while lending must consider the amount requested for is reasonable in relation to borrowers own resources or investment.
Liquidity:
It means the ability of recovering the advances in emergency, because all money borrowed is repayable in lump sum on demand. The UBL has to ensure that the funds being lent are not blocked for an undue logon period of time, and borrower is in such a position to pay the entire amount outstanding against them on a short notice.
Dispersal:
The dispersal of the amount of the advances should be broadly based so that a larger number of borrowing customers may benefited from the bankers funds. It is also restricted, by the SBP; a bank cannot lend more than 20% of its capital to one party. Dispersal of loan is very necessary from the point of security as well, because it reduces the risk of recovery when something goes wrong in one sector or in one field. For UBL security is the main concern, so they act on this principle and follow it.
Remuneration:
The UBL needs sufficient earning to meet the following obligations.

Interest payable to the money deposited with him. Salaries and fringe benefits payable to the staff members. Overhead expenses and depreciation and maintenance of the fixed assets of the bank. An adequate sum to meet possible losses. Provision for reserve fund to meet unforeseen contingencies. Profit to be remitted to head office by the operations in Pakistan.
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A major portion of UBL earnings comes from the interest charged on the money borrowed by the customers.
Suitability:
It means that advances should be allowed not only to the carefully selected and suitable borrowers; but also in keeping with the overall national development plans chalked out by the authorities concerned. Before accommodating a borrower UBL has to ensure the lending is for a purpose in conformity with the current national credit policy laid down by the SBP. Credit control is very efficiently exercised in Pakistan by the SBP, so UBL should never ignore any of the restrictions issued by it.
Cash Finance/Credit
Following are the characteristics of cash finance: Cash finance is a very common form of borrowing by the commercial and industrial concern. This facility is allowed to a customer up to a certain limit. This facility allow against pledged hypothecation and produce of merchandise. The borrower refers this form of lending to paying mark-up/service charges of the actual amount he utilized. If the borrower does not utilized the full limit the banker has to bear the loss on the unutilized amount. in order to offset this loss, the banker has prepared a

suitable clause on the cash finance agreement according to which the borrower has to pay the mark up on one third or one quarter of the amount he has allowed even he does not utilized it.
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Overdraft
UBL provides this form of lending service, when a customer/borrower requires temporary accommodation. UBL allows withdrawals on his account indexes of the balance, which the borrowing customers has in credit. This facility is provided against collateral securities, and known as secured overdraft it can also availed against personal security, if a person is reliable to UBL And known as clean overdraft the customer has to pay interest/services charges only on the balance outstanding against him. The main difference between cash finance and overdraft is that cash finance is used for long term, while overdraft is a temporary accommodation.
Loan
Loan is the borrowing of a fixed amount repayable either in periodic installments or in lump sum at a fixed future time. Loans are of the types; Secured loans Unsecured loans Clean loans.
There are two types of advances, which UBL provides: Fund Base Advances Non-Fund Base Advances
Fund Base Advances

These are those advances in which actual payment of funds is involved. These funds again have been divided into two types.
Internee: Mudasra Amjad Running Finance or Cash Finance

This is a loan, which is provided only to the running businesses to meet their working capital requirements. The bank decides limit on continuing bases. It means that the customer can draw the amount, as much he is required as approved by the bank. He can deposit and withdraw the amount on his account. The markup is payable on the outstanding amount only.
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Demand Finance Facility

The bank on demand provides this facility. It means that the bank pays the full amount to the client and mark up is also payable on the full amount. The bank considers the full amount outstanding. The bank provides also facility of loan to its own employees against the security of their immovable property. The rate of mark up on these advances is lesser as compared to the rate of mark up on the other advances.
Non- Funded Based Advances:

There are two types of this loan Issuance of Letter of Credit Issuance of Letter of Guarantee
CLEARANCE DEPARTMENT
CLEARING OF BILLS

Bank can make payments of only open Chequeson the counter payment. Payment of cross Cheques cannot be made on counter its payment is possible through 31collecting bankers. The function of clearing department is divided into two main classes.

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Inter Branch Transaction Inter Bank Transaction
PROCEDURE OF CLEARANCE OF CROSS (CHEQUES) Whenever bank receives a cheque of other bank from the client he cannot make payment on the counter. The first job banker has to perform is to put a special crossing across the face of cheque. By special crossing chequeis secured. If it isstolen the paying banker would not suffer because of non-endorsement. On the back of the cheque the stamp is made of payee account will by credited on realization. It is signed by authorized person. The half part of slip is given back to the customer. after the special crossing and is necessary endorsement the banker write the amount along with cheque number on paper and attach with each slip. Then again on the smile paper the amount of all the Cheques along with the bank names are added and attached to cheque presented for clearing, and advice is also attached with the cheque presented for clearing. The following entry is passed on sending the cheque for clearing. Bill lodged for clearing .Dr Bill for collection . Cr The Chequesare sent on the same day for clearing. The bank receives it on other day. The paying bank receives the receipt and the amount is credited in the respective account. The paying banker passed the following. Bill for realization .Dr Bill lodged. . Cr The other entry passed its Dr. HQ account and Cr Party account.
I B C:
It means Inter Branch Transaction when UBL received a cheque a drawn on the customers of his branch; first they will cheque the amount in the account on which

cheque is drawn. Of the required amount is available in the account they will match the signature on the cheque along with their SS card. If all the requirement are completed the bank will send an IBCA to the bank from which chequeis sent
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L B C:
LBC means local branch cheques received for collection. UBL fride gate branch, received cheques from their spoke braches as well as from other UBL branches of the country, drawn of any other bank in Nowshera. They send the cheque to responding bank and after clearing the cheque through clearing houses (which is NBP) in Fride gate branch. They send LBC advised to the bank from which the chequewas received. The following entry is passed after sending LBCA. NBP a/c .Dr Ho a/c. Cr
OBC
When bank receives the cheques from its customer or any other spoke branch that drawn on any other bank of any other city. They sent the cheque to the UBL main branch of that city, after receiving OBCA the bank willpass the following entry. In case of his own customers, Ho a/c.Dr Customer a/c. Cr In case of spoke branch, Ho a/c.Dr Spoke Branch a/c. Cr
CLEARING OF CHEQUES: OUTWARD CLEARING

My experience at Fride Gate branch started from the clearing department. Right in the morning cheques collected from the drop box simply flood over my table. According to all I learnt through listening, viewing and questioning is summarized below.
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DOCUMENTATION OF CONSUMER CHEQUES: All the cheques collected are first categorized into Credit Cards Auto Loans Personal Loans Cash Line
Having categorized, firstly loan number of each chequeis verified. For the verification of the prescribed loan number, following ledgers are credited Credit Cards Personal Loans Auto Loans Cash Line G3540223 G3540627 G3540601 G5610014 (Head Office)
Verified chequesare then validatedbefore being documented into drop box collection sheet for our daily drop box collections record. To anticipate the approval of cheques, we need to validate some important specifications of all the cheques. They are: Date:Cheque should not be postdated or out of date. Figures: Amount in words and figures should match. Signature: Drawers signature must be clear. Intercity: Cheques must not be of other cities. Payees Name: Payees name should be written, and endorsement should be as per the beneficiary of the cheque. There should be no over writing in everything penned.
All the filtered chequesare then entered into the collection sheet in which following information is entered.

Cheque No. Name of bank Name of Customer Loan No. Amount Document No.
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All the documented consumer chequesare then posted into the system.
POSTING OF THE CONSUMER CHEQUES For clearing, we opt for second option in banking category, and after entering the posting date, clearing date and transfer delivery date, we opt for single entry option. Now all the chequesare credited in the clearing schedule in their prescribed ledgers. Credit Cards Personal Loans Auto Loans Cash Line G3540223 G3540627 G3540601 G3590991 (Miscellaneous)
CREDIT CARDS CHEQUES: G3540223 During the posting, following fields are keyed in 1. Debit/Credit 2. Account Number 3. Bank 4. Branch 5. Credit Card Number 6. Cheque Number 7. Amount
PERSONAL LOANS CHEQUES: G3540627 During the posting, following fields are keyed in

1. Debit/Credit 2. Account Number 3. Bank 4. Branch 5. Transaction Type (Loan Repayment) 6. Personal Loan Number 7. Cheque Number 8. Amount
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AUTO LOANS CHEQUES: G3540601 During the posting, following fields are keyed in 1. Debit/Credit 2. Account Number 3. Bank 4. Branch 5. Transaction Type (Loan Repayment) 6. Auto Loan Number 7. Cheque Number 8. Amount
CASH LINE CHEQUES: G3590991 (MISCELLANEOUS) During the posting, following fields are keyed in 1. Debit/Credit 2. Account Number 3. Bank 4. Branch 5. Cheque Number 6. Amount

Cash Line Cheques are posted into Miscellaneous Sundry account when they are forwarded for clearing and, on clearance; they are transferred to head office (G5610014; Tr # 60) where all those cheques are credited to their respective accounts.
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CUSTOMER ACCOUNTS:
During the posting, following fields are keyed in 1. Debit/Credit 2. Account Number 3. Bank 4. Branch 5. Cheque Number 6. Amount
After entering the details into the system, we can accept, modify and reject it. As soon as entry is accepted, computer generated document number is assigned.
In case further modification is required, it can be done at clearing modification option under clearing schedule. Following the completion of posting of cheques, an add list is prepared to calculate the total amount of cheques which is further cross-checked with the clearing display on the system. As cheques can be either of Rawalpindi or Islamabad, so separate add lists are prepared and enclosed with the cheques in the NIFT envelopes. In other case, if cheque is of city other than Rawalpindi and Islamabad, it's either sent in intercity clearing or as OBC (Outward Bill Collection). Intercity is presented through
NIFT whereas OBC is either sent through Courier or Dispatched to the desired branch of the bank.
Stamps in each case is as follows

Types of cheques Local Consumer Stamps over cheques Local Commercial Intercity

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Endorsement Received Payment
Crossing Clearing Crossing Clearing Crossing Clearing Intercity Clearing Crossing OBC Number
Payee's Account Credited
Payee's Account will be Credited upon realization.
OBC
Payee's Account will be Credited upon realization.
CLEARED CHEQUES
Now the next day when clearing is confirmed by NIFT, respected accounts are debited. We go into the banking option and in transfer; we debit all the respected accounts. Same is the case with intercity and OBC cheques. In documentation, debit and credit vouchers are made, which show total amount of clearing as per day.
RETURNED CHEQUES
All the cheques which are returned, due to any reason, are then reversed. They are debited back in the clearing schedule. All the returned cheques are documented in the cheque return registers and all the account holders of returned cheques are charged with service penalty. All the vouchers are signed by the designated officer and all the entries over 50,000 are supervised
Product and services

UBL Complete range of Product
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UBL has the vast range of products and offering products for both cooperate and retailing sector in Pakistan
RETAIL BANKING PRODUCT:
DEPOSITS AND COMMERCIAL PRODUCTS;

UBL Business partner--Current account UBL business Partner Plus- Current Account Foreign currency term deposit certificate UBL First Minor Account Rupee transactional account-PLS Saving account UBL Uniflex UBL Unisaver Certificate of Deposit Foreign currency savings
LOANS AND CARD;

UBL Cash Line UBL Address- Home Finance UBL Drive- Auto Loan UBL Agricultural Loan UBL Small Business- SME Loan UBL Sillah Mila UBL Credit Card-Chip Credit Card UBL WIZ- Prepaid Debit Visa Card o Shopping Card o Music Card

UBL WALLET- ATM Card UBL PERDAIS- CARD WATAN Card.
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CORPORATE PRODUCTS:
CORPORATE FINANCE;
Loan Syndication Structured Finance Term Finance certificates. Credit Extensions Over Drafts and Demand Drafts Working Capital Finance Import Financing Receivable discounting
TRADE;
Documentary Letter of Credit Documentary Collection Funds Transfer Investment and Cash Management Current and PLS accounts. Cash Collection Utility Bills collection UBL OMNI
CONSUMER BANKING

You as an individual can gain and benefit the most through UBL Consumer Banking. In UBL you get friendly, efficient and attentive personalized banking services - a unique banking relationship experienced by each UBL client. You can utilize the following services.
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UBL ADDRESS
Owning a house of your very own is a cherished dream. A lot of planning and hard work is involved in making this dream come true. That is why, at UBL we aim to make your decision easier, by offering you the right ingredients that can help you realize your dream with absolute convenience. UBL Address empowers you to become the proud owner of a home by offering a variety of product and pricing options that are flexible yet affordable. So choose the best product option and pricing to suit your needs. All product options are amortized and range over a tenor of 3-20 years.
ELIGIBILITY CRITERIA:
Minimum monthly income: Rs.15, 000 Age: 23 to 65 years Resident Pakistani Self-employed businessman/professional or salaried individual Minimum loan size: Rs. 500,000
Mark-up Monthly, Principal Annually (20 years):

For the first time in Pakistan, UBL address provides an alternative to high monthly rentals by offering a flexible repayment option to suit your cash flows: Pay only markup for 11 months every year. Pay 5% of principal along with the markup in 12th month every year. Enables a fast principal repayment and hence lowers total markup over life of the loan. Installment reduce every year
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PAY AS YOU SELECT (PAYS):

In addition to normal financing, UBL Address offers you the facility to design your own repayment plan to suit your present and future expected cash flows. PAYS-Up (10 yrs, 15 Yrs): PAYS-Up allows you to start with low installments that increase every year. PAYS-Down (10 yrs, 15 Yrs): PAYS-Down (10 yrs, 15 yrs): PAYS-Down allows you to pay higher installments initially, with installments reducing in subsequent years. No pre-payment penalty after the initial 3 years. *The installment amount mentioned is for indicative purposes.
FLOATING AND ADJUSTABLE RATE OPTION:

Floating Rate: In this option, you get a fixed rate for a period of 12 months, that gets re-priced annually. Adjustable Rate:

Your mark-up rate will be fixed for a period of 3, 5, 7, or 10 years, and will be adjustable after the fixed rate period. Zero Repayment Penalty Option: The Zero Pre-payment Penalty option allows you to pay off your loan anytime after the third year without paying any pre-payment penalty. Makes paying off your loan amount so much easier You can choose between the fixed rate and floating rate options
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BUYING A HOME
Why rent when you can buy? Buying a home of your choice has never been so easy.With a maximum financing limit of 80% you can easily buy a house or apartment thatbest fits your requirements. So go ahead and start the search for your dream home because with easy and affordable installments you need not think of renting a house when you have hot UBL Address.
UBL BUSINESS LINE

UBL Businesslines a complete solution to all your Business Financing needs. With UBL Business Financing facility, you can now take your business to greater and newer heights, and achieve the level of success that you truly deserve. UBL Business line is a running Finance facility that not only provides funds for growth but also enables you to capitalize on profitable opportunities.With UBL Businessline, now you will surely say. AbHuiKamiyaabiMeriManzill.Now, UBL Businessline credit line is here to solve all your cash flow problems. You can utilize up to Rs.10 million with the help of which you now focus on your business expansion and growth.
Features:
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Utilize up to Rs.10 million: Now, UBL Business line is here to solve all your cash flow problems. You can utilize up to Rs.10 million with the help of which you can now focus on your business expansion and growth. LTV as high as 70%: UBL Business line offers you the facility of availing a financing of up to 70 % of your property value. Now that you can avail a higher amount against your assets, you can plan your growth and expansion exactly the way you want to.
Mark up on utilized amount only:

With UBL Business line, now you no more need to pay for the entire credit line that you own. Business line gives you the facility to pay mark up only on the amount that you utilize. Faster Processing: After completion of your documentation requirements, UBL Business line promises you a very smooth and fast processing, hence saving you time and frustration. Wide Accessibility: UBL Business lines availability in major cities like Karachi, Lahore, Faisalabad, Islamabad & Rawalpindi, is complimented by UBL s countrywide branch network enabling our customer to access his account, and deposit or withdraw cash, no matter where he stands within the country.
Competitive Rates:
At UBL, you come first, which is exactly the reason why we offer our customer such competitive rates that would facilitate him in leveraging his skills to the maximum and in bringing about the success that he deserves.
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UBL CASH LINE

UBL Cashline is a flexible loan that provides you cash up to Rs.500, 000 without any security requirements. It empowers you to take control of your finance. UBL Cashline is aimed to make your life easierZINDAGEE ASAAN. Whether you are a salaried individual or a businessperson.
UBL DRIVE
Accelerate your life; Drive the way that suits you! UBL Drive is a unique auto financing product which offers you features, option and flexibility unmatched by any other bank, because at UBL, You come first.
NEW CAR FINANCING

UBL Drive allows you to drive away in your own car by making a down payment of just 15% and to top that with low monthly installments. Pricing Plan (Fixed Rate) Tenure Rate 1 to 2 years 20% - 21% 3 to 4 years 20.5% 21.50% 5 years 21% - 22%
Pricing Plan (Floating Rate) 1 year Kibor + 4.5% to 5.5% * Floating rate is revised annually.
USED CAR FINANCING

With UBL Drive you can buy favorite used car (up to 5 years old) at the most affordable rates. Pricing Plan (Fixed Rate) Tenure Rate 1 to 2 years 21% - 22% 3 to 4 years 21.5% 22.50% 5 years 22% - 23%

Pricing Plan (Floating Rate) 1 year Kibor + 5.5% to 6.5% * Floating rate is revised annually.
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CASH YOUR CAR

UBL Drive is not a car loan; its financing facility that gives you Cash on your car, you can get up to 75% of your car value.
FEATURES
No Down payment Before Approval:
UBL Drive is the quick and hassle free route to the car of your choice. Offering you for the first time in Pakistan, No Down Payment and processing charges till your application is approved. After approval, you can take your Purchase Order to any of our authorized dealers, pay the Total Cash Outlay amount and simply drive away with your preferred car.
No Document Required:
UBL Drive offers you the option of auto financing without requiring any income documents/proof at 5% additional equity
No Prepayment Penalty:
For the first time in Pakistan, UBL Drive offers you the option to pay-off your loan amount anytime after the first year of financing without incurring any extra charge (different financing rates will apply for this option).
Low Installment Flexibility:
In our fixed plan, you are offered a variety of affordable rates and installment plans, suiting your needs.
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PAYS (Pay As You Select)
For the first time in Pakistan, UBL Drive allows you to choose from different repayment options to suit your present & future expected cash flows: Pays-up: You can design your own repayment plan with installments increasing every year, starting with low installments to suit your cash flows. Pays-down: Step down allows you to pay higher at the beginning with your installment reducing in subsequent years. Your total payment during the duration of the loan remains very affordable.
Free Car Tracking Device:
Enjoy security and complete peace-of-mind, as UBL DRIVE becomes the only auto finance product, which offers you a free Tracker device installed in your car!
Insurance Options:
UBL Drive offers you the following insurance options:

Comprehensive insurance Insurance financing for the first year Deductible insurance (risk beyond a certain amount covered at discounted insurance rates)
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UBL MONEY
UBL money, the personal installment loan from UBL provides you with power, Control convenience and the flexibility to manage your financial requirements and realize on your dreams.Its about buying new furniture or marriage expenses, financing the education of your child or enjoying vacations abroad! UBL Money caters your needs handsomely. You can borrow any sum between 50,000 to 500,000 (PKR) and payoff up till 5 years. We know what you need at what time. Just give us the opportunity and let us serve you best.
Features of UBL Money:

Flexibility UBL Money provides you the flexibility to manage your monthly installments according to your income stream. You can select any tenor from 1 to 5 years in the multiple of 6 months. Payment Options You have the option of getting a Pay Order or transfer to an existing UBL account, Balance Transfer Facility for Credit Cards, or any other loans. Quick Processing Time Your money will be delivered to you in the quickest possible time.
Exciting Feature:
Zero-prepayment penalty option Complimentary Credit Insurance Competitive mark up
Repayment Option: You can pay your installments through a Repayment Account at designated branches.
Internee: Mudasra Amjad Eligibility Criteria:

You are eligible if: You are within the age bracket of: For salaried individuals For self employed or Businessmen Your monthly gross income is: For salaried individuals Rs. 10,000/Rs. 25,000/21-60 years 21-65 years
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For self employed or Businessmen You have been: Employed for the last 6
months
or
have
been
in
business
for
the last 3 years.
You can use UBL Money to:

Pay off your credit card balance Finance your child's education Buy home accessories Finance your vacations Buy anything you wish
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UBL Agriculture Loan: Farm Loans:
PRODUCTION LOAN:
Financing is available for Major and Minor crops across Pakistan. Main purpose of financing is to facilitate farmers to purchase Agri Inputs such as Seeds, Fertilizers, Pesticides, Sprayers, hired labor etc. Revolving Credit Scheme: Loan Tenure 3 years Documentation once time in three years. Cleanup once a year Option for the farmer to use limit as per requirement Markup is charged on amount used or withdrawn Minimum Amount PKR 30,000 Maximum Amount as per requirement of the farmer
Demand Finance Production: Loan Tenure 3 months to 1 year Months for Sugar cane only Lump sum disbursement of the limit for a specified period. Repayment of loan in bullet payment on maturity (Principal and markup). Minimum Amount PKR 30,000 Maximum Amount as per requirement of Farmer
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DEVELOPMENT LOAN:
Land Development, Equipments and Machinery: Financing for Land Improvement, Water course improvement, Tube wells, Lift pumps, Deep turbine pumps, Cotton pickers, Godown, Cold Storage, Harvester, Thresher, etc Loan Tenure 1 to 5 years Lump sum disbursement of the limit for a specified period. Repayment in installments (Principal with markup). Repayment mode monthly, quarterly and half yearly Minimum Amount PKR 30,000 Maximum Amount as per requirement of Farmer
TRACTOR & VEHICLE FINANCE:

To purchase Tractors, Delivery Vans, Mini Trucks, Motor Cycle and other vehicles used for marketing Agri Products etc. Loan Tenure

1To 3 years for Motor Cycle 1To 7 years for Tractor 1to 5 years for other 4 wheel vehicles Lump sum disbursement of the limit for a specified period Repayment in installments (Principal with markup) Repayment mode monthly, quarterly and half yearly Minimum Amount PKR 100,000 Maximum Amount PKR 1,500,000
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NON-FARM LOANS:
LIVESTOCK FINANCING
Dairy Farming, Meat Farming, Fattening of Animals, Rearing of Animals, Construction of Sheds, Milk storage tanks, acquire and establish modern and efficient livestock facilities. Loan Tenure 1 to 5 years Monthly / Quarterly repayment mode for Dairy Farmers Monthly / Quarterly / Half Yearly repayment mode for Meat Farmers Minimum Amount PKR 50,000 Maximum Amount as per requirement
Poultry Farm structure and equipments, Hatchery farm structure and equipments, Feed Mills, Purchase of Chicks, Feed, Medicines, Storage tanks, Cold storage, Construction of shed, etc.

Loan Tenure 1 to 5 years Monthly / Quarterly repayment mode for all loans Minimum Amount PKR 50,000 Maximum Amount as per requirement
FISHERIES FINANCING
Fish seed, Fish feed, Manuring, Construction of pond, Curing by fishermen, etc.
Eligibility:
Should be a Pakistani & holding CNIC Preferably an account holder of UBL Permanent resident of the area Should be Agri land owner

Self cultivator Minimum 3 years experience in relevant field Not a defaulter of any bank Have repayment capacity Able to produce proper securities / Passbooks / sureties
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UBL Silah Mila

UBL has designed a campaign for the first time in Pakistan to acknowledge and reward customers who have shown excellent performance in their loan repayments with other banks.
Rate Breaks/Lower Charges

Product Existing Rate Revised Silah Mila Rate
39% 36%
Discounts (for first year only)

3%
UBL Credit Card
UBL Credit Card BTF

UBL Drive- for Existing Deposit Relationship- Standard Plan UBL Drive- For Existing Deposit Relationship- Used Car Financing Plan UBL Drive- For New to Bank CustomersStandard Plan UBL Drive- For New to Bank CustomersUsed Car Financing Plan
24%
1 Year KIBOR + 4.50% 1 Year KIBOR + 5.50% 1 Year KIBOR + 5.50% 1 Year KIBOR + 6.50%
21%
1 Year KIBOR + 4% 1 Year KIBOR + 5% 1 Year KIBOR + 5% 1 Year KIBOR + 6%
3%
0.5%
0.5%
0.50%
0.50%
Internee: Mudasra Amjad OTHER SERVICES:

UBL Net Banking UBL e-statement Hamrah UBL Wallet
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UBL NET ANKING:

UBL Net Banking is an internet banking portal offering a simple, convenient and secure method of accessing bank accounts on the internet. Its never being so easy to access and manage your finances in a secure real-time, online environment
UBL E-STATEMENT:
UBL is pleased to announce the launch of the UBL e-statement facility which it easier for you to get your statement of accounts and automated transactional debit/credit alerts right into you inbox.
HAMRAH:
UBL has always been adding the forefront in identifying and meeting the financial needs of its valued customers. UBL was a pioneers an introducing Rupee Travelers Cheque facility in Pakistan, as early as 1971. In continuation of the sametradition, UBL in the shape of, HAMRAH Rupee Travellers Cheque enhances thisfacility for the convenience of its valued customers by offering denomination up to Rupees 10,000.UBL has a 24 hours customers help-line, providing its customers with round the clock televerification of HAMRAH Rupee Travellers Cheques.
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UBL Credit Card:

Welcome to the world of UBL Credit Cards. Pakistans 1st Chip Credit Card, which guarantees you both enjoyment and high value. It assures you global acceptability in more than 22 million establishments worldwide in 130 countries and in more than 12, 000 outlets within Pakistan. This unique high tech CHIP guarantees your security while conducting transactions within Pakistan and around the world. CHIP based credit cards have proven to be the most secure way of conducting credit card transactions globally. Visit selected UBL Chip Reward outlets and get exciting gifts on the spot. The more you visit, the more you get. All you do is dip the Chip to win free meals, free household goods, free electronic items, free clothes and a lot more.
A Choice of Rewards: Along with exciting Chip Rewards you have a choice between Free Road Miles and Free Talk Time. Spend Rs 5000 anywhere on your UBL Credit Card and get guaranteed 5 litters petrol free from any PSO outlet nationwide. If you spend more, you get more. So keep driving, keep smiling.
24-Hour Customer Service: By simply calling our 24 Hours 'You First Phone Banking' at 0800-11-825 or logging on to UBL website www.ubl.com.pk, you can avail the following facilities on your UBL Credit Card, 24 hours a day, and 7 days a week. Complete access to your card account online including card transactions and billing statements. Chip Rewards Information. Pay UBL Card Bills.
Cash Advance:

You can now withdraw cash through your UBL Credit Cards instant cash advance facility from any designated UBL Cards Payments Branch nationwide, and at more than 700,000 ATMs and financial institutions worldwide displaying the VISA/ PLUS logo. Eligibility Criteria: You are eligible to apply for the UBL Credit Card if you are At least 21 years of age A resident of Pakistan Employed or managing your own business
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UBL Wallet Visa:

UBL Wallet ATM / Debit Card are all the convenience & security you desire and the quality you deserve. This Wallet holds all the cash in your bank account. With UBL Wallet Visa withdraw cash at ATMs any time, or make cashless purchases at outlets through the Debit Card facility. With no joining fee and an accompanying complimentary cardholder for your convenience, UBL Wallet has been designed to exhibit the best in features and facilities, as well as look & feel. Because at UBL Annual Fee (Rs.) Daily Limits (Rs.)
Card Type
Primary Supplementary ATM Withdrawal
Debit Card
Funds Transfer (UBL to UBL)
Funds Transfer (UBL to other banks) 100,000
Mega Wallet
500
250
40,000
100,000
100,000
All the Cash You Need:

UBL is the only bank that offers the ATM and Debit Card facility to all account holders at all UBL branches, regardless of whether their branch is online or offline.
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Nine Supplementary Cards: UBL Wallet also gives you the facility of having up to 9 supplementary cards issued against one primary card. All supplementary cardholders will be able to conduct ATM/Debit transactions and will share the transaction limits of the primary card account.
Funds Transfer: UBL Wallet allows three kinds of instant funds transfers through UBL ATMs from your UBL account: Into any of your UBL accounts Into any pre-linked UBL account Into any other UBL account
On confirmation, the amount from the cardholder account is instantly transferred to the beneficiary account.
Human Assistant: For the first time in Pakistan, selected UBL ATMs feature a Virtual Human Assistant, who guides you in conducting your ATM transactions. Security: Your UBL Wallet functions on a PIN (Personal Identification Number) based system, ensuring complete security of your transactions.
Other Facilities
Balance Enquiry:
Enquire about the availability of funds or simply get a printout of your Account balance.

Mini Statement:
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Get a printed statement of your account that shows all recent transactions. Fast Cash:
Swiftly withdraw your desired amount by selecting from one of the options of preset denominations. UBL Wallet Use as Debit Card:
With UBL Wallet as your Debit Card, you can shop all you want, eat all you can, or fill up your car tank without carrying any cash. Simply use your UBL Wallet for direct debit from your bank account. The Debit Card facility is being offered in association with the Orix network, which offers connectivity at more than 1600 outlets across the country. You can use your UBL Wallet to conduct a debit transaction at any outlet in Pakistan that displays the Orix logo. Your debit transactions are safe and secure, since only you are aware of your Personal Identification Number (PIN). A debit transaction is conducted only when you type your PIN into the Point f Sale (POS) terminal located at the retailers' premises.
UBL Wiz:
UBL Wiz is Pakistan's first ever Prepaid VISA Debit Card that provides the convenience, security and benefits of an ATM and Debit Card, locally and internationally. More than just an ATM card, you can use your UBL Wiz everywhere VISA cards are accepted. Whether you are using it online, paying for petrol, shopping or dining, you are accessing money directly from your prepaid card, without having to visit the bank. Features & Benefits: UBL Wiz is the 1st Prepaid VISA Debit Card in Pakistan. It is instantly available at all UBL Online branches with the facility of re-load, allow you to spend online and at shopping

outlets and withdraw cash at ATMs. It is also accepted at all VISA locations internationally. Available to all CNIC holders: All valid CNIC holders in Pakistan can own a UBL Wiz Prepaid VISA Debit Card. An individual can purchase up to three cards at a time on his/her CNIC - one of each category, i.e. a person can have a single UBL Wiz Ladies, UBL Wiz Teen and UBL Wiz Travelers/Internet card at any given point in time.
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UBL PSO Auto Credit Card

The UBL Credit Cards team now brings Pakistan's 1st Auto Credit Card - UBL PSO Auto Credit Card. Keeping in mind the success story of our standard UBL Card, with annual fee wavier and free liters of fuel as.
UBL Platinum
Upping the ante on excellence, the UBL Platinum Credit Card blends power, prestige and privileges with timeless elegance. UBL Platinum Credit Card is designed to compliment your lifestyle with credit limits befitting your stature, accompanied by the highest levels of services, unmatched rewards and myriad benefits; a symbol of your past successes, your current achievements and your future ambitions. Based on insights into the requirements of our most preferred customers, the UBL Platinum Credit Card comes complete with a comprehensive bundle of benefits built around your needs and expectations:
Free Avari Gold Privilege Card

Discount up to 50% for Dine in Discount up to 20% on Health Club Membership

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Rent-a-Car Service, etc. Discounted rate of USD 75 per night for weekend stay
Free Qatar Airways Alliance Card (for one year)

Enrollment in Qatar Airways frequent flyer program Discount of up to15% on purchasing ticket online Excess baggage waiver facility
Free Access to Shapes Health Club

Facilities include gym, sauna, swimming pool & jogging track This facility is available in Karachi, Lahore, Multan & Gujranwala
Airport Facilities
Free access to UBL Lounge at Domestic and International departure terminals at Karachi Airport
Free access to CIP Lounges at Lahore & Islamabad Airports on international travel Complimentary Priority Pass for access to over 600 VIP airport lounges worldwide
Exclusive Perks & Rewards

Triple reward points on international spend Air miles against spend on your UBL Platinum Credit Card Privileged pricing at leading local merchants Worldwide discounts by VISA international at hotels, golf clubs, etc. For more information call 0800-55-825 or visit your nearest UBL Branch.
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COMMERCIAL BANKING SERVICES

To stand tall among the worlds leading banks, UBL has developed a YOU attitude to understand its customers well. When you talk, we speak for you. For small and middle size investors, UBL has so much to offer, so much to deliver. You live the way you want; we will always be shadowing you. Walk in to any nearest branch of UBL, enter the world class bank and let us serve you with what you need.
SMALL BUSINESS SCHEME

Under the Small Business Scheme, UBL is providing loans on easy terms to thosewho wish to set up their own small-scale business. This scheme is aimed at spreading prosperity in the country by reducing unemployment. As more and more people start their own industrial units, the country will move steadily towards economic selfreliance.
INVESTMENT AND SAVING ACCOUNTS

At UBL, we offer you the most beneficial and secured financial investment and saving options. You can choose from the following list of accounts anything that serve your needs best.
UBL BASIC BANKING ACCOUNT

Exempted from Minimum Balance charges, UBL BBA holders can carry out two deposits and two withdrawals each month as per the bank policy. Through 24hrs ATM services, they can carry out transactions as and when desired, staying in the daily withdrawal limit.
Internee: Mudasra Amjad UBL BUSINESS PARTNER (CURRENT ACCOUNT)

For our regular customers, we offer the ultimate option, UBL Business Partner (Current Account). With unlimited deposits and withdrawals, we offer you convenience of UBL netbanking, UBL Wallet, UBL Orion and other exciting consumer products. Customers are liable to maintain minimum balance of Rs. 10000 to avoid the minimum balance charges until and unless they are exempted from it. Remember! We are not just a business; we are your caretakers; we know what you need.
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PLS UNISAVER
Let your savings earn you bucks. PLS UniSaveroffers you semiannually profit disbursement with profit being calculated upon average monthly balance.
PLS UNISAVER PLUS

Big amounts earn you big; but with PLS UniSaver Plus, we make it bigger for you. With deposits starting from Rs. 25 million, we offer 5.00% but more you put in, more profit rate will we offer.
Avg Balance per month Rs. 25 million
Profit Rate* 5.00%
Rs. 25 million to Rs. 100 million 5.10% Rs. 100 million to Rs. 250 million 5.20% Rs. 250 million to Rs. 500 million 5.30% Above Rs. 500 million 5.50%
* Profit rates are for the month of July only
UBL RUPEE TRANSACTION ACCOUNT (PLS SAVING)

Have your money box at UBL! Put in your savings and let us earn you 5% p.a. over your daily savings.
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UBL UNIFLEX
Have couple of thousands spare? Come invest in our UBL UniFlex Accounts, we will make you earn handsome. With UBL UniFlex, we serve you with fix profit rates at maturity. 50001-100000 100001-200000 7.25% 7.5% Amount 1000-50000 Profit Rate 7.0%
E- TRANSACTION (CURRENT ACCOUNT)

In the era of glooming computerization, even Chicago, Tokyo, Sydney, all are seconds away from you. Internet has turned distance into time, and we have turned your account into a sheer pleasure. Now sitting at home, or at office or anywhere in the world, we offer you a wide spectrum of world-class electronic services and banking products each time you log in. Use your account like a regular account plus use the premium Internet & Mobile banking services for Instant Fund Transfers, Instant 1 year 2 years 3 years 4 years 5 years 6 years 7 years 9.50% 11.50% 12.75% 13.25% 13.75% 14.25% 14.75% 15.25% 15.75% 16.25% Deposit Tiers & Products 3 months 6 months 8.25% 8.50% Jul 1 Jul 31, 2008
Shopping, Instant Bill payments, Instant Mobile top ups, Alerts, Statements and much more. You love surfing, come surf with UBL.
UBL PROFIT COD

Make fix investment with us, choose your profit option, and we will serve you the best rates in Pakistan. What if you earn at 16.25% p.a. Stop
8 years 9 years 10 years
imagining, come invest in our Certificates of Deposit! At maturity, we offer you the following rates:
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Omni-BranchlessBanking
UBL Omni now brings a host of banking services to your nearest "Dukaan". UBL Omni Dukaans are located in more than 650+ cities and towns across Pakistan. This is a major milestone in the evolution of banking that will reshape the traditional banking model by offering basic banking services across urban and rural Pakistan, well beyond the regular branch networks of banks.
Account
Customers across Pakistan can now open a basic UBL Omni bank account at any UBL Omni Dukaan of their choice, whether close to their home or place of work, by using their CNIC number and mobile phone number - their mobile phone number will effectively become their bank account number irrespective of which service provider they use. Also they can avail instant ATM card. Accounts with higher limits can be opened from any UBL branch. For further details please visit Account Opening
UBL Omni account holder will subsequently be able to deposit and withdraw cash, make utility bill payments, send or receive money, purchase mobile airtime, make postpaid mobile bill payment, pay Zakat & Donation and much more by using diversified array of convenient channels which includes SMS, Mobile App, UBL Net banking or ATM. No longer will they have to visit a bank branch to conduct their basic banking transactions nor will they be limited by standard banking hours.
OTC
People without a UBL Omni bank account will also be entertained at a UBL Omni Dukaan where they can make Bill payments, send or receive money, purchase mobile top up and pay Zakat & Donations.
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COMPLEMENTARY SERVICES
INSURANCE CERTIFICATE
UBL not only cares about you, we care about those too who are dependent upon you. So UBL now offers enhanced Free Accidental and Disability Insurance Certificate 500,001 and above * Terms and conditions apply 1,000,000 Closing Balance at month end (PKR) 1 10,000 10,001 100,000 100,001 500,000 100,000 250,000 500,000 Insurance Limit (PKR)*
coverage to all existing and new account holders.
UBL WALLET VISA

Imagine you are shopping in a big mall and you are ever so watchful about your cash in your wallet. Every time you shop, you're in a mess! Let UBL Wallet Visa ease your shopping. Shop around and pay your expenses directly from your account through UBL Wallet. Not only can this, individuals and sole proprietors, through more than 925 ATM machines, debit their accounts as many times as they want. You can choose according to your need. We offer
Card Type
Annual fee (Rs.) Primar y Supplementa ry ATM Withdraw al Debit Card Spend
Daily Limits (Rs.) Funds Transfer

(From UBL to UBL)
Funds Transfer
(From UBL to other banks)
Gold Silver
500 300
250 150
40,000 20,000
100,000 50,000
250,000 250,000
250,000 250,000

Moreover, the convenience and excitement of Internet Shopping is also available at UBL Wallet VISA ATM/ Debit Card. So surf around and feel free to shop. We are here to help you pay miles away.
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UBL ORION
Your fingertips might have not been that powerful before. Just type in commands and at your ease, buy mobile cards and pay your utility bills. With UBL Orion Mobile Wallet, running around for mobile cards and queuing to pay your utility Bills is no longer a part of your life. Live your life at your fingertips. Buy W100! (Message tone) Dear customer your voucher # is 1456894525796324 Thank you for using Orion
HUMRAH
Humrah is your secured cash, something thats safe anywhere and accepted everywhere. Offered in the denominations of 10,000 and 5,000, "Hamrah" Rupee TravellerCheques are the ideal and safest way of carrying cash when travelling anywhere inPakistan. Let it be business; property; trade or personal needs; we make you have the most convenient option. Moreover, Humrah RTC's are now accepted at more than 2000 places such as hotels, shops, real estate agents, jewelers, car dealers, etc and of course at all our UBL branches.
UBL E-STATEMENT:
During your busy hours, you dont have to bother about visiting us to get your account statement. Neither theres a risk of anyone else knowing your account details. Subscribe today, free of cost to UBL e-statement facility and let us share details with you daily, weekly, monthly, quarter or semi-annually. Get debit/credit alerts and know as soon as you get money or pay.
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Financial Analysis
BALANCE SHEET (data)
Assets 2012 2011 2010

Cash and balance with treasury and other banks Lending and financial institution Investment-gross Advance gross Other assets Total assets-gross Provision against non performing advance Provision against diminution in value of investment Total assets-net provision Liabilities and Equity: Deposit and other account Borrowing from financial institution Sub-ordinate loan Bills payable Other liabilities Total liabilities Net asset/liabilities Share capital Reserves Un-appropriated profit/(loss) Equity-tire 1 Surplus on revolution of asset Equity Total liabilities and equity 612,980 49,953 11,317 5,879 18,777 79,153 12,242 24,847 33,534 70,623 8,530 79,153 79,153 778,060 550,646 45,105 11,986 5,046 18,621 631,403 68,415 12,242 21,689 26,250 60,181 8,234 68,415 699,818 492,036 35,145 11,990 5,147 14,799 559,117 60,937 11,129 18,960 22,188 52,276 8,660 60,937 620,053 102,956 9,536 297,137 366,307 22,828 821,745 (40,959) (2,726) 778,060 86,104 11,935 227,237 368,692 21,044 737,436 (34,960) (2,658) 699,818 66,878 23,162 138,398 382,478 17,851 650,693 (28,387) (2,253) 620,053
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PROFIT AND LOSS ACCOUNT (data)

(Rupees in 000)
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2012 Mark up/Return/Interest earned Mark up/Return/Interest expensed Net Markup/Interest income Fee, commission, brokerage and exchange income Capital gain and dividend income Other income Non interest income Gross income Administrative expense and other charges Profit before provisions Donations Provisions Profit before taxation 9,027 1,261 2,429 12,718 52,143 (20,349) 31,794 (54) (7,517) 24,223 70,450 (31,026) 39,425
2011 59,277 (24,997) 34,280
2010 61,107 (28,164) 32,943
7,992 712 1,387 10,090 44,370 (18,476) 25,894 (84) (8,068) 17,742
7,139 1,233 3,048 11,420 44,363 (17,015) 27,348 (56) (13,258) 14,035
Non-interest yield Non-interest income/ total asset
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RATIO ANALYSIS
RETURN ON EQUITY
Net Profit/ Equity Years ROE 2012 23.7% 2011 19.8% 2010 19.5%
Return on equity ratio

25.00% 20.00% 15.00% Return on equity ratio 10.00% 5.00% 0.00% 2012 2011 2010
Interpretation: This ratio indicates the company earned 23.7% in 2012 on each Rupee of equity investment. So this earning is greater as compared to 2011, and 2010.
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RETURN ON ASSET:
Net Profit/Total Assest100 Years ROA 2.1% 1.7% 2012 1.5% 2011 2010
return on Asset
4.00% 2.00% 0.00% 2012 2011 2010 return on Asset
Interpretation: This ratio means that company earned 2.1% on each Rupee of investment. So the earning of bank in 2012 is greater than previous years.
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Debt Ratio:
Total Liabilities/Total Assets Years Debt 2012 90% 2011 90% 2010 90%
Debt ratio
90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 2012 2011 2010 Debt ratio
Interpretation: This ratio indicates that company has financed 90% from debt and 10% from asset in 2012.The higher this ratio, the greater the firm indebtedness and more financial leverage it has.
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GROSS SPREAD RATIO:

Net Markup income/ Gross income Years GSR 2012 56% 2011 57.8% 2010 53.9%
Gross spread ratio

58% 57% 56% 55% 54% 53% 52% 51% 2012 2011 2010 Gross spread ratio
Interpretation: The Net Markup income for the year 2012 is greater from the last couple of years but less than 2011 and 2010. The Net Markup income is greater because the company is growing at a rapid, and receiving more markup ratio as compare to gross inc
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ADVANCE TO DEPOSIT RATIO (NET):

Advances/ Deposits Years ADR 2012 53.1% 2011 60.6% 2010 72%
Advance to deposite ratio

80.00% 70.00% 60.00% 50.00% 40.00% 30.00% 20.00% 10.00% 0.00% 2012 2011 2010 Advance to deposite ratio
Interpretation: The Advances to the deposits Ratio is above 53.1 percent for the year 2012 but is lower from the previous years. This is because the bank did not give too much advances.
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INCOME TO EXPENSE RATIO:

Income/ Expense Years Times 2012 2.56 2011 2.40 2010 2.61
Income to Expense
2.65 2.6 2.55 2.5 2.45 2.4 2.35 2.3 2.25 2012 2011 2010
Income to Expense
Interpretation: The income to expense ratio is greater than previous years it means company earned more income than expense.
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GROWTH IN GROSS INCOME:

Years Gross Income . 2012 17.5% 2011 0% 2010 15.1%
Gross Income
18.00% 16.00% 14.00% 12.00% 10.00% 8.00% 6.00% 4.00% 2.00% 0.00% 2012 2011 2010 Gross Income
Interpretation: These values indicate that growth in gross income is highest in 2010 but in 2012 gross income is greater as compared to remaining years
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GROWTH IN NET PROFIT AFTER TAX:

Years Net Profit 2012 38.9% 2011 21.4% 2010 10.3%
Net profit
40.00% 35.00% 30.00% 25.00% 20.00% 15.00% 10.00% 5.00% 0.00% 2012 2011 2010 Net profit
Interpretation: The values show that growth in Net profit after tax is greater in 2012 as compared to previous years.
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DIVIDEND YIELD:
Dividend per Share/ Market price per share Years Dividend Yield 2012 14.3% 2011 7.3% 2010 4.3%
Dividend yield
15.00%
10.00% Dividend yield
5.00% 0.00% 2012 2011 2010
Interpretation: Typically companies with good growth potential retain a high proportion of earnings and have a low dividend yield, whereas companies in more mature industries pay out a high portion of their earnings and have a relatively high dividend yield. So the dividend yield of UBL is greater in 2012 as compared to previous years so it also lies in later category.
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EARNINGS PER SHARE (EPS):

Net Profit /Total No. of Equity Shares100 Years EPS 2011 12.66 2010 9.12 2009 8.26
Earning per share

14 12 10 8 6 4 2 0 201 2011 2010 Earning per share
Interpretation: EPS is increasing as compare to previous year and this shows better financial position in market. This also shows that Bank is growing towards success at rapid rate.
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PRICE EARNINGS RATIO:

Market Price per Share of common stock/Earnings per Share Years PER 2012 4.14 2011 7.48 2010 7.08
PER
8 7 6 5 4 3 2 1 0 2012 2011 2010
PER
Interpretation: This value indicates that investors were paying 4.14 PKR for each 1.00 PKR of Earnings in 2012.
BALANCE SHEET (Analysis)

The total asset of the United Bank Limited has increasing trend. The total assets in 2011 were Rs.778, 060,000 and in 2010 Rs.699, 818,000 there is an increase in total assets. The investment trend is also increasing as compared to previous years. The loan trend is decreasing in 2011 as compared to last years data. The above two figures shows thatmain emphasis of new management in towards investment rather than loans it is positive sign for organization. Bank in industry gives emphasis towards profitable investment rather than loans. Share capital was also increased. Net non-performing loans reduced partly due to provisions and recoveries. Overall the financial position of the bank is better than previous fiscal year.
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PROFIT AND LOSS (Analysis)

As we see the income statement of United Bank Limited it shows that mark up income is increasing with the passage of time. The income as Rs.59, 277 in 2010 which increased to 70,450,000 in 2011, appreciable sign for the management. These all improvement is due to a new professional team which was appointed in last years to restructure the bank and to commence rightsizing. The management is also in process of rationalizing branch network and identifying and recovering its doubtful and classified portfolio. It has planned to institute major improvements in customer services and internal systems to improve efficiency. It also intends to launch innovative products. The bank is increasing resource mobilization through regular deposit campaigns and accelerating the process of recovery of outstanding advances and non-performing assets. The mark up income has also increasing trend. There is an increase in Profit after tax. New techniques to compete in market. This thing caused to increase expanses.
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SWOT ANALYSIS
SWOT

SWOT analysis is a process to identify where we are strong and where we are vulnerable, where we should defend and where we should attack. It tells us our strengths, our weaknesses, the opportunities that prevail in the market and the threats, which we may face from our competitors and other from other potential factors. This analysis performed on a product, on a service, a company or even on an individual.
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STRENGTHS:
Strengths are the internal competencies possessed by UBL in comparison with its competitors. UBL with an integrated network of over 1,218 branches domestic with 18 overseas locations gives you direct access to a comprehensive range of better banking facilities to help you monitor your business internationally. UBL provides its customers a complete range of banking products and services including retail banking, corporate and institutional banking, trade finance and consumer finance. UBL has planned to institute major improvements in customer services and internal systems to improve efficiency. It also intends to launch innovative products. The bank is increasing resource mobilization through regular deposit campaigns and accelerating the process of recovery of outstanding advances. The management of UBL in order to further improve the quality service, particularly at branch level, is restructuring its commercial banking operations. On the move within your city or traveling upcountry, UBL Rupee Travelers Cheques are the most secure and convenient way to carry cash and travel with peace of mind. For the customer who is on the move within the same city or in different cities of Pakistan and who wishes to avoid carrying cash, United Bank Limited presents

Cheque Encashment Facility. You can have your UBL accountCheques encased by either self or a third party at any of UBL's designated branches in Pakistan. UBL Uni Saver Account is an innovative way of serving your banking needs. Be it trade, business or personal finance, the UBL Uni Saver allows you maximum flexibility, yet gives you optimum returns. All branches of UBL are now equipped with a special Haj counter, and offered a scheme of loan. UBLs new remittance service, TAZRAFTAAR offers all overseas Pakistanis the fastest and the most convenient delivery of their money to their beneficiaries in Pakistan. Best of all, TAZRAFTAAR is completely cost free and is available at all UBL branches The concept of a universal teller must be introduced, which can greatly improve the counter services. Through this the bank will be able to get the edge over other competitors. More functionality must also add like signature verification, printing of remittance instruments, etc. Full Online/Offline computerization of Hubs and off-line computerization of all PLS and CD accounts should be achieve. UBL has asset of over 250 billion, capital and reserves of over 4 billion and solid record of accomplishment of 45 years. UBL saver allows you maximum flexibility, yet gives you optimum returns. UBL rupee travellers cheques are the most secure and convenient way to carry cash and travel. UBL was pioneer when it launched an important services to us where in customer are able to get their rates by dialing a dedication fax number in the bank. This has proved to be very successful idea. UBL is increase resource mobilization through regular deposit campaigns and acceleration the process of recovery of outstanding advices.
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WEAKNESS:
Weaknesses are the internal attributes of the bank to decrease in comparison with competing bank. The bank has less modern techniques all the branches are not computerized. No proper material of banking was provided during my internship. No concept of right person for right job. They are not providing efficient service to their customer. They are not using modern techniques like prizes scheme of other banks. Bank has not developed long term strategy People are being getting jobs in the bank secretly or form back door. Employees dont have promotional opportunities for many years If the promotion opportunity available then competes those people whose have political or any other big source of promotion. The management of the bank offered low profit on profit and loss account approximately 6% before deducting the tax. The other banks offer more than this. HRM is not much effective and active in the bank. Every branch must have one HR counter The management is much goal oriented. There must be some people oriented executives. There is a communication gap between senior and young people. Trained and convince the employees that new technology is helpful for your work.
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OPPORTUNITIES:
An opportunity is an external component lies in outside the organization. They would be beneficial for the company. An opportunity is any chance to follow a new or revised strategy or business, which would be of benefit to the UBL. The banking sector has entered into new era with innovative products and online facilities, which other simply dont. Government of UAE has declared a free industrial estate, which is having its own free port as jabl-e-ali, own which no tariffs are to be imposed. So United Bank Limited can invest in this area by opening its branches there. Banks know the deposit and credit products very well. That gives banks an advantage in creating relationships with small business customers. Every small business needs a checking account, and may need credit. For giving more importance to small business UBL can increase their operation. Commercial bankers can become the single source of financial services for small businesses, but to do so they must invest in IT that is designed to provide products and services to small businesses. They should look at their branches and the Web-based delivery channels and determine what the appropriate technology is for their small business clients. UBL have branches in BAHRAFIN, QATAR, UAE, UK & USA. Where the other competitors do not, it is a great opportunity for the bank. UBL has a very large network of branches all over the country. Unfortunately, these branches are not fully equipped with modern instrument, while other banks offering modern services, if management launches innovative products in these areas, bank will able to get the edge in these areas over other banks. Due to policy of industrialization bank can expand its operation by giving special attention towards this sector.
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THREATS:
Threats are also external factors in the environment, which are not in the favor of company, which can seriously hamper the companys ability to serve its customers. Expansion of new commercial banks like ASKARI bank, FASIAL bank and etc... And their better performance may cause loss of market shares of UBL. According to World Bank report the Pakistan has become over banked economy with cut throat competition for deposits in the industry the battle is on for the market shares. The customers have emerged as the main Beneficiaries of the competition. Now they are getting more personalized services and innovative product. Along with the growth in size, the banks are now incorporating innovative approaches to their traditional commercial banking operations, keeping in the view the changing demand of the time. UBL face problem. The political influences affect the performance of bank very badly. Most of the loans become bad dad debits due to political pressure No stable government in Pakistan, Government policies change with the change of government. The concept of evening and Saturday banking, telephonic and online banking, ATMs and credit cards are direct result of the intensive competition. But UBL is behind the above-mentioned services as compared to others bank. Freezing of foreign currency account by the government of Pakistan is also a fear for the bank.
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SUGGESTIONS AND RECOMMENDATIONS:

The overall organization is very good and results oriented, but I feel there is a need of improvement in some areas. The following are the suggestions that I have recommend for the united bank limited. Information technology should be introduced in all the branches to enhance the efficiently. Dominating influences of politicians and bureaucrats have been mainly responsible for the deterioration that has crept in the banking industry Effective training and qualified, dutiful and vigilant inspection teams are inducted per force in all the banks. A separate ladies counter should be there. The UBL branches should improve his position to attract more customers. The behavior with the customers should be improved. There is a great need of proper training of employees. Because whenever they were asked about the latest banking the answer was sorry we dont know. Like the other reputed commercial banks UBL should recruited some officers especially from the fresh MBAs and M.Com students. Doing so, the more talented persons would enter in the management and they will try to make the National Bank compatible with the other banks. The bank must have to apply the marketing strategies to attract the customers which are depositors, like other banks are doing such as City Bank and in the Pakistan banks now a days they are introducing new schemes like Core Patti Scheme by Habib Bank and Prizes on travelerscheque by M.C.B.

This branch is not doing many functions to open L/C and to deal in export and import facilities. Therefore, bank should hire export staff for such type of activities and star them in the branch. Do marketing through internet. Try to establish effective communication between top-level management and executives. In order to check efficiency and effectiveness of employee working, MYSTERY SHOPPING concept must introduced by the management. Provide friendly environment to you employee in this branch. UBLS top management must adopt such strategies, that will helpful in eradication of internet politics. The bank should make some strategies to educate the employers and public about the bank services and products. UBLS management must introduce some teams that should do investigation about the creditors worthiness, so that the non-performing loans due to frauds can reduce. Create a marketing department in this branch and in other branches improve the marketing department that will give a lot of profit. In this branch, duties to some staff are not properly allocate. Reduce the conflict between top management and branch staff. In this branch, improve generator facility because if electricity problem occur a lot of time waste and create a problem with UBL goodwill. Reduce manual work record work in soft form. Divide equal work to employees because in this branch, some employees have a lot of work and some have few. In some developing area UBL, do not have branch, as there are other competitor have branches.
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CONCLUSION:
UBL is growing rapidly in banking sector in Pakistan. More important thing is that UBL is pioneer in computerization of banking. Its larger branches are fully computerized.It has currently largest online branches in urban areas, and developing its structure in rural areas too. As technology advances UBL also making itself fast and accurate in coming years the UBL is looking for better infrastructure in banking in Pakistan. As the World is going forward towards technology and advancements, UBL is also going step by step with all organizations. It has a good banking Structure, fast and effective network.
This report is started from executive summary and history of banking sector in Pakistan. History is full of ups and down, the brief discussion of events that occur after partition. In June 1959, Mr.Agha Hassan Abedi decided to open a bank different from others to provide modern banking facilities to trade and industry and to promote the habit of saving among common people. Necessary formalities have been compiled for registration certificate to perform business to STATE BANK OF PAKISTAN for permission. After all these formalities on 7th November 1959, UBL came into existence as a schedule bank. Head office was establishment in New Jubilee insurance house; I.I.CHANDRIGAR ROAD KARACHI. It was registered as Joint Stock Company.
There are different departments of UBL. The most important asset of UBL is its people. To maximize its work force investment, the aim of the Human Resource department is to enhance the UBL as the best place to work. In the area of Human resources their goal is to maximize the return on the banks annual $4 billion investment in personnel expense by improving efficiency of HR operations and the Effectiveness of all UBLs. There are also some objectives of HR department of UBL that are: To establish employee recruitment and selection system for hiring the best possible employees consistent with the organization needs, whose performance is unsatisfactory and to

ensure organizational compliance with state and federal laws those are applicable to HR management function. Next department is the Advance/Credit Support Department that is the main sources of funds for the bank is their deposit. Bank does not keep these deposits in save with it. A bank has to pay interest to the depositors andto meet its operating expenses. Bank can utilize these funds in the ways that are invest funds in government securities, invest in portfolio of shares in the stock exchange or lend these funds to other individuals or organizations.
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Remittance Department is most important department of UBL, which provide services to their customer. Basically Remittance is transfer of funds from one place to anothe r or from one person to another. A Remittance is an important service provided by banks to customers as well as non-customers. Remittance can take place in seven different ways that are Demand Draft (DD), Mail Transfer (MT), Telegraphic Transfer (TT), Pay Order and Rupee Travelers Cheques. Main functions of foreign exchange department are to open the letter of credit (LC) facilitates imports and export. This department deals with foreign currency account and deals with inward & outward remittances.
Next department of UBL, which I discussed in my report, is the clearing departmentthe word clearing has derived from the word clear. Every bank acts as both paying as well as collecting bank. A large part of this work is carried out through the bankers clearing house wherever it is established. There are different types of clearing that are inward clearing, outward clearing, intercity clearing and same day clearing. Cheques collected by clearing are transfer cheques and clearing cheques. Collection department also plays an important role in the operations of trade finance of UBL. This facility is also provided to the exportersIt is not a conditional under taking by the bank. Collection is the handling by bank of documents, in accordance with instructions received. Collection department also deals with outward bills for collection and inward bills for collection.

IT vision is to create a central database linked to all the hubs, through strong communication backbone, which will allow the customers to maintain one account with bank and operate it from anywhere in the country. In preparation of numerous applications including core online retail banking application, UNIBANK's front-end systems vastly enhanced to a GUI version under Oracle D/2000. It many products and services that are UBL Business Partner, UBL Business Partner Plus, Rupee Transactional Account, UBL UniFlex, UBL Unisaver, Certificate of Deposit, Foreign Currency Savings, Foreign Currency Term Deposits Receipts, Regular Term Deposits Receipts, Special Notice Deposits Receipts, UBL Basic Banking Account and UBL First Minor Account.
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With UBL Wallet Visa withdraw cash at ATMs any time, or make cashless purchases at outlets through the Debit Card facility. UBL already has its own network of 53 ATMs, which continues to expand by the day. This allows you to use your UBL Wallet across Pakistan at more than 300 ATMs. UBL Wiz is Pakistan's first ever Prepaid VISA Debit Card that provides the convenience, security and benefits of an ATM and Debit Card, locally and internationally. Whether you are using it online, paying for petrol, shopping or dining, you are accessing money directly from your prepaid card, without having to visit the bank.UBL Business line a complete solution to all your Business Financing needs. With UBL Business Financing facility, you can now take your business to greater and newer heights, and achieve the level of success that you truly deserve.
UBL Address understands your home financing needs and offers you a variety of fixed, floating & adjustable rate options - because at UBL, where you come first. Drive is a unique auto-financing product, which offers you feature, options and flexibility unmatched by any other bank, because at UBL, You come first. UBL Cash line is a flexible loan that provides you cash up to Rs.500, 000 without any security requirements. It empowers you to take control of your finance. UBL Cash line is aimed to make your life easierZINDAGEE ASAAN. Whether you are a salaried individual or a businessman, UBL Cash line takes care of your cash requirements.
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UBL Money, the Personal Installment Loan from UBL provides you with ppower, control, convenience and the flexibility to manage your financial requirements and realize your dreams. Main purpose of financing is to facilitate farmers to purchase Agri Inputs such as Seeds, Fertilizers, Pesticides, Sprayers, hired labor etc.UBLsilahmila has designed a campaign for the first time in Pakistan to acknowledge and reward customers who have shown excellent performance in their loan repayments with other banks. UBL "Hamrah" has been designed keeping in mind, both convenience and security - be it business, property, trade or personal needs. Free Doorstep Remittances With-in the country or from abroad, UBL offers the most efficient and price competitive service.
UBL's new remittance service, TezRaftaar offers all overseas Pakistanis the fastest and the most convenient delivery of their money to their beneficiaries in Pakistan. Best of all, TezRaftaar is completely cost free and is available at all UBL branches along the Bank's Network in the Middle East UK and USA. With UBLs state of the art online banking, you can access your account from more than 350 branches located in 71 cities across Pakistan. Your account gets to travel with you and can be accessed throughout Pakistan, be it Karachi, Kotli Main, NalkaKohla or Mandara. Transactions are normally available in less than 15 minutes. When I did the financial analysis I concluded that UBLs current assets are more in 2011 as compared to previous years. There is also ratio analysis of UBL that are Return on equity, Return on asset, Advance to deposit ratio, cost to revenue ratio and debt ratio.
ROE ratio indicates the company earned 23.7% in 2012 on each Rupee of equity investment. ROA ratio means that company earned 2.1% on each Rupee of investment. Debt ratio indicates that company has financed 90% from debt and 10% from asset in 2012.The higher this ratio, the greater the firm indebtedness and more financial

leverage it has. The Net Markup income is greater because the company is growing at a rapid, and receiving more markup ratio as compare to gross income. Typically companies with good growth potential retain a high proportion of earnings and have a low dividend yield, whereas companies in more mature industries pay out a high portion of their earnings and have a relatively high dividend yield. EPS is increasing as compare to previous year and this shows better financial position in market. This also shows that Bank is growing towards success at rapid rate.
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In SWOT analysis I concluded that UBL provides banking facility to their customer, have qualified management and experienced professionals. It has automated system with online network. It has vast network of foreign correspondents. They offer a lower interest rate on loans and advances. The concept of a universal teller must be introduced, which can greatly improve the counter services. However, its employees are not satisfied because the pays of employees are less and there is no clear criterion for promotion. The bank has less modern techniques all the branches are not computerized. They are not using modern techniques like prizes scheme of other banks and Bank has not developed long term strategy. Trained and convince the employees that new technology is helpful for your work. These things are showing weakness.
It is great opportunity for UBL if it provides the more innovative products. Government of UAE has declared a free industrial estate, which is having its own free port as jabl-eali, own, which no tariffs are to be imposed. Due to policy of industrialization bank can expand its operation by giving special attention towards this sector. UBL threat is the expansion of new commercial banks like ASKARI bank, UNION bank and etc... And their better performance may cause loss of market shares of UBL. According to World Bank report the Pakistan has become over banked economy with cut throat competition for deposits in the industry the battle is on for the market shares. The customers have emerged as the main Beneficiaries of the competition.
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At present there is no such organization in the world that is free from problems and challenges. Every concern has to strive and struggle a lot to be more profitable and to get more competitive edge. During my six week internship at UBL Fride Gate Branch, I found various problems, which I think should be resolved for the better functioning of the bank. So there are some suggestions to solve these problems. Try to establish effective communication between top-level management and executive. Dominating influences of politicians and bureaucrats have been mainly responsible for the deterioration that has crept in the banking industry. Customer satisfaction should always remain the number one benchmark as move forward towards attaining their goals. They employed and retain an unparalleled workforce of highly motivated, energetic, well trained and productive employees.
They try to achieve superior financial performance, and to be good corporate citizen of the communities they serve.UBL promote strong and ethical business practices in the industry by focusing more on effective collaboration with their stakeholders. Their corporate strategy focuses on the striking optimum balance in the organizational workflow and processes. The dynamic environment in which they operate impels them to remain balanced for the unexpected business environment. They are aware that they stepped into 21st century and they must meet its challenges by acquiring the highest levels of technology, they will thus be accelerating and enable them to distribute their products and services through most efficient and high technology means. All the customers are entertained individually. Same kind of behavior and attention is given to all the customers. During my internship training, I gathered information regarding how a successful bank operational aspect decorticated with the practical.
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Annexure

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INTERNSHIP REPORT

DEPARTMENT OF MANAGEMENT SCIENCES

Internee: Mudasra Amjad

The Islamia University Of Bahawalpur

Internee: Mudasra Amjad

The Islamia University Of Bahawalpur

Internee: Mudasra Amjad

The Islamia University Of Bahawalpur

Internee: Mudasra Amjad

The Islamia University Of Bahawalpur

Internee: Mudasra Amjad

The Islamia University Of Bahawalpur

Internee: Mudasra Amjad

The Islamia University Of Bahawalpur

Internee: Mudasra Amjad

EXECUTIVE SUMMERY INTRODUCTION

The Islamia University Of Bahawalpur

Internee: Mudasra Amjad

PRODUCT AND SERVICES

FINANCIAL ANALYSIS SWOT ANALYSIS

SUGGESTIONS AND RECOMMENDATIONS CONCLUSION ANNEXURE

123 125 131

The Islamia University Of Bahawalpur

Internee: Mudasra Amjad EXECUTIVE SUMMARY

The Islamia University Of Bahawalpur

Internee: Mudasra Amjad

Internee: Mudasra Amjad

The Islamia University Of Bahawalpur

Internee: Mudasra Amjad

Internee: Mudasra Amjad

TOWARDS ISLAMIZATION OF ECONOMY

LOANS: Qarz-e-Hasana Lending on the basis of Service charges

The Islamia University Of Bahawalpur

Internee: Mudasra Amjad

ADVANTAGES OF BANKING SYSTEM FOR ECONOMY

The Islamia University Of Bahawalpur

Internee: Mudasra Amjad

Karachi Dacca Lahore Lyallpur Chittagong And Narayanganj

The Islamia University Of Bahawalpur

Internee: Mudasra Amjad

The Islamia University Of Bahawalpur

Internee: Mudasra Amjad

IMPORTANT ABOUT UBL

The Islamia University Of Bahawalpur

Internee: Mudasra Amjad

UBL - ON LINE SYSTEM

The Islamia University Of Bahawalpur

Internee: Mudasra Amjad

UBL vision and mission

The Islamia University Of Bahawalpur

Internee: Mudasra Amjad

*Teamwork *Commitment and and collaborative dedication spirit

The Islamia University Of Bahawalpur

Internee: Mudasra Amjad

To provide the on line facility in every branch of bank.

To make it leading bank in banking sector.

Efficient in providing evening time facilities.

Operations proficiently assigned by the government.

The Islamia University Of Bahawalpur

Internee: Mudasra Amjad

ROLE OF UBL BANKING SECTOR:

The Islamia University Of Bahawalpur

Internee: Mudasra Amjad

Teamwork Commitment and and collaborative dedication spirit