British Safety Council Five Star Environmental Audit Specification Document & Pr e-audit Checklist Page 1 of 18 P:\Operations\Starter packs\Five

Star Env Audit Specification & Pre -audit Checklist.V2.28.02.08.doc

1. Preparing for the audit In order to get the most benefit from the audit and the time our auditor spends on site, it will be important for the organisation to prepare in advance. Using this specification document and enclosed checklist, the organisation should iden tify information they are likely to be asked for, and the persons that the audit or may wish to speak to. Documents should be available quickly, whether that is in paper format or electronically. If held on computer, it would be advisable to print off an index list of what is available, so that the auditor can match the document to a particular element of the audit. The auditor may ask for some pap erwork to be printed off for him/her to take away and read off site in preparati on for the report. The organisation can be assured that any such documents will be securely held and shredded once the report is complete. Our auditors are flex ible and will willingly tackle elements `out of order' to accommodate certain member s of staff who may only be available at certain times; however, it must be remem bered that on short duration audits of 2 days, there is very limited time availa ble. 2. Tour of the premises and site This important aspect of the audit should be carried out at an appropriate time, and encompass all aspects of the business. During the tour, the auditor may tak e the opportunity to talk to employees, contractors and visitors to further veri fy the evidence required for the completion of the audit. If more than 1 site is included in the audit, the travelling time between sites must be taken into acc ount during early dialogue with the Account Manager. 3. Standardisation The BSC holds an annual auditor meeting, where the audit content and suitability is reviewed including the audit questions, relevance and order of elements and scores allocated to each element. New elements may be added to reflect current t rends and `best practice'. The 5 overall sections of the audit remain the same year on year. Standardisation of acceptable evidence and point scoring takes place at the meeting. Both on-site quality assurance and quality assurance of reports ar e undertaken. 4. The competency of the auditor The auditors undergo training on the audit protocol which is updated as appropri ate. All auditors are registered environmental practitioners with IEMA, and main tain their CPD as per the requirements of their membership of this organisation. At the annual auditor meeting, auditors receive both an update of BSC requireme nts and external CPD from industry specific experts. Auditors in their initial p eriod of work are given additional support by the Audit Manager and are subject to additional quality assurance. Page 2 of 18 P:\Operations\Starter packs\Five Star Env Audit Specification & Pre -audit Checklist.V2.28.02.08.doc

Specification document for Five Star Audit Aims and Objectives Environmental compliance is the minimum standard a company should achieve in reg ard to overall environmental management. Environmental law now affects all busin esses and Section One Environmental Management Section 1.1: Environmental Compliance Management To establish, maintain and continuously improve the organisation's legal responsib ilities. Section 1.2: organisations to a greater or lesser extent. The direct and indirect implication s of noncompliance are significant. Ignorance of the law is no defence. Those wi th environmental management responsibilities need to understand the background t o, its implementation and any specified requirements, and the potential enforcem ent action that may result as a consequence of non-compliance. Score Typical information requirements HR Suggestions For Interview 10 Training records Legal register Regulatory Reports and Correspondence Permits an d Consents Environmental Manager/representative MD Environmental Manager/representative Reg ulator Environmental Compliance History To establish any previous or current environmental non compliance issues. 10 Section 1.3: Operating Permits To establish if the company is obligated with respect to an operating permit und er applicable environmental legislation and, if so, the requirements of the perm it complied with. 30 Regulatory Reports and Correspondence Permits and Consents Records Environmental Manager/representative Operators and technical staff Regulator Page 3 of 18 P:\Operations\Starter packs\Five Star Env Audit Specification & Pre -audit Checklist.V2.28.02.08.doc

Specification document for Five Star Audit Section 1.4: Atmospheric Emissions To establish if the company is obligated with respect to applicable environmenta l legislation with respect to all, or specific, atmospheric air emissions. 30 Regulatory Reports and Correspondence Permits and Consents Records Environmental Manager/representative Operators and technical staff Regulator Section 1.5: Effluent and Water Discharges To establish if the company is obligated with respect to applicable environmenta l legislation with respect to all, or specific, effluent or discharges. 60 60 20 8 Regulatory Reports and Correspondence Discharge Permits and Consents Records Reg ulatory Reports and Correspondence Discharge Permits and Consents Waste Records Duty of Care Documents Site Investigation Reports Historical Information ( maps ect) Site Plans ( current and former) Local Authority Plans Site Plans Current a nd Future Plans Environmental Manager/representative Operators and technical staff Regulator Env ironmental Manager/representative Operators and technical staff Regulator Enviro nmental Manager/representative Operators and technical staff Regulator MD Enviro nmental Manager/representative Regulator Section 1.6: Waste Management To establish if the company is obligated with respect to applicable environmenta l legislation with respect to all, or specific, effluent or discharges. Section 1.7: Contaminated Land To establish if the company is obligated with respect to applicable environmenta l legislation with respect to all, or specific, contaminated land. Section 1.8 Development Control To establish if the company is obligated with respect to applicable environmenta l legislation with respect to all, or specific, development control requirements . Page 4 of 18 P:\Operations\Starter packs\Five Star Env Audit Specification & Pre -audit Checklist.V2.28.02.08.doc

Specification document for Five Star Audit Section 1.9: Hazardous Substances To establish if the company is obligated with respect to applicable environmenta l legislation with respect to all, or specific, Hazardous Substances requirement s. 30 30 12 COSHH assessment Lists of substances Training records Operating Procedures Local Authority Plans Site Plans Current and Future Plans Local Authority Plans Site Plans Historical maps and other information H and S Personnel HR Section 1.10: Statutory Nuisance To establish if the company is obligated with respect to applicable environmenta l legislation with respect to all, or specific, statutory nuisance requirements. Environmental Manager/representative Regulator Section 1.11: Nature and Archaeological Conservation To establish if the company is obligated with respect to applicable environmenta l legislation with respect to all, or specific, Nature and Archaeological Conser vation. Environmental Manager/representative Regulator Page 5 of 18 P:\Operations\Starter packs\Five Star Env Audit Specification & Pre -audit Checklist.V2.28.02.08.doc

Specification document for Five Star Audit Aims and Objectives Best practice is the process of finding and using ideas and strategies from outs ide your company and industry to improve environmental performance in any given area. Benefits of best practices for business include: Reduce costs: companies o ften do not have deep financial pockets to "re-invent the wheel". By learning wh at other companies have successfully done, a small business can save money witho ut testing new ideas. Avoid mistakes: solving business problems on your own can result in costly errors. Learning what others have done can keep your business i n business. Find new ideas: adopting the "Not-Invented-Here" attitude can spell financial disaster for business. Learn to borrow the best from beyond your compa ny. Improve performance: when your business looks for best practices outside you r business you raise the bar of performance and set new standards of excellence to propel your company forward. Section Two Environmental Management Section 2.1: Best Practice Management To assess if the company has identified, maintained and reviewed a recognised li st of environmental best practice sources, information or benchmarks against whi ch to assess its operations. Score 20 Typical information requirements Environmental best practice sources Trade Body information Industry and /or sectoral environmental benchmarks Suggestions For Interview Environmental Manager/representative Page 6 of 18 P:\Operations\Starter packs\Five Star Env Audit Specification & Pre -audit Checklist.V2.28.02.08.doc

Specification document for Five Star Audit Section 2.2: Storage/Housekeeping To assess if the company has implemented good storage and housekeeping practices to eliminate accidents and wastage. 100 Operating procedures Records Environmental Manager/representative Operatives Section 2.3: Controlling Discharges to Water To assess if the company has implemented pollution prevention controls on limiti ng uncontrolled and unlicensed discharges to controlled watercourses and foul se wer drainage systems. The site should also know the environmental sensitivity of receiving water courses. 50 Operating procedures Records Environmental Manager/representative Operatives Section 2.4: Controlling Waste Management To assess if the company has implemented appropropriate waste management control s in relation to storage, handling, transport and disposal. 100 Operating procedures Records Environmental Manager/representative Operatives Section 2.5: Controlling General Nuisances To assess if the company has implemented appropriate waste management controls i n relation to storage, handling, transport and disposal. 20 Operating procedures Records Environmental Manager/representative Operatives Regulators Page 7 of 18 P:\Operations\Starter packs\Five Star Env Audit Specification & Pre -audit Checklist.V2.28.02.08.doc

Specification document for Five Star Audit Aims and Objectives Section Three Environmental Management System Thorough a proactive structured approach aimed at integrating environmental issu es, concerns and needs into the overall management an organisation can significa ntly reduce the triple bottom line costs. An environmental management system can benefit a company or organisation by: facilitating greater awareness of legisla tive requirements as all relevant legislation should be identified and plans put in place to achieve compliance; identifying the potential for cost savings thro ugh improved efficiency in the use of materials and energy; providing a better u nderstanding and greater control of processes thereby reducing emissions and the risk of pollution incidents; improving its public image as environmental perfor mance is increasingly important to, amongst others, customers, insurers and loca l residents. Therefore it is crucial that a company has in place a system geared towards impr oving its environmental performance in a continuous manner. Section 3.1: Environmental Policy To assess if the company has an environmental policy which is maintained and imp lemented. 10 Policy statement on display OH & S arrangements and procedures Management review meeting minutes Evidence of communication Evidence of review Ease of access Upd ates for field based staff Aspects Register CEO or MD Environmental Manager/representative Operatives Section 3.2: Environmental Aspects and Impacts To assess if the company have identified all the inputs, operations and outputs which will have an impact upon the environment and have assessed their significa nce. 25 Environmental Manager/representative Page 8 of 18 P:\Operations\Starter packs\Five Star Env Audit Specification & Pre -audit Checklist.V2.28.02.08.doc

Specification document for Five Star Audit Section 3.3 Legal and Other Requirements To ensure that the company identifies, evaluates and tracks legal and other requ irements that apply to the environmental, health and safety aspects of its activ ities, products and services 15 Legal register Contract Agreements Trade requirements Environmental Manager/representative Section 3.4 Objectives, targets and programmes To ensure that the company has determined a series of relevent objectives, targe ts against which a programme of action has been detremined. 10 Personal objectives set appropriately Monitoring of objectives Safety plan devel oped from audits, risk assessment, previous reports Involvement from senior mana gement Safety tours/inspections Environmental audits Attitude on the shop floor Programmes and campaigns Surveys Questionnaires All Section 3.5: Resources, Roles, Responsibility and Authority To ensure that the company has considered that suffeicnet resources have been al oocated to implement effective environmental manemengt. Also that staff have def ined environmental roles, responsibilities and aurthority to implement environme ntal management. 10 Training records Job descriptions Budgets Environmental Manager/representative HR CEO/MD Page 9 of 18 P:\Operations\Starter packs\Five Star Env Audit Specification & Pre -audit Checklist.V2.28.02.08.doc

Specification document for Five Star Audit Section 3.6 Competence Training and Awareness To assess if the company has adequate training, awareness and competent staff an d contractors which, following appropriate analysis of the business needs, ensur e that all environmental elements are covered throughout the different levels of the organisation. 15 Induction training process All Staff Training records Evidence of content of tra ining courses Competency of trainers Suitable training commensurate with the ris ks of the business (Certificate or Diploma or higher) Appraisal and development plans linked to past performance and business plan Contact with all relevant par ties Time to do the job Reporting lines Minutes of meetings Toolbox talks Briefi ngs Safety plan Audits Inspections Newsletters Award/reward schemes Environmenta l Manager/representative Section 3.7: Communication To assess if the organisation has established, implemented and maintain procedur e(s) for Internal communication between the various levels and functions of the organisation and receiving, documenting and responding to relevant communication from external interested parties. 10 Section 3.8: Documentation To assess if the company has a documented system that can describe the main elem ents of the EMS and act as a sign-posting document to other supporting informati on, such as documented procedures, records and monitoring data, for example. 5 Document s Records EMS manual Environmental Manager/representative Page 10 of 18 P:\Operations\Starter packs\Five Star Env Audit Specification & Pr e-audit Checklist.V2.28.02.08.doc

Specification document for Five Star Audit Section 3.9: Control of Documents Documents To assess if the company has an effective document control systems in place. 10 Document control system Records Environmental Manager/representative Section 3.10: Operational Control To assess if the company have procedures in place to control activities where de viation from a standard operation procedure would lead to a significant impact. 15 Operating procedures Records Environmental Manager/representative Operatives Section 3.11: Emergency Preparedness and Response To assess if the company has established, implemented and maintain procedures to identify potential emergency situations and potential accidents that can have a n impact(s) on the environment and how it will respond to them. 15 Plan Test results Training records Liaison with emergency services Environmental Manager/representative Operatives Section 3.12: Monitoring and Measurement To assess if the company has in place adequate procedures to monitor and measure key aspects of its operations as legally required or as required from an enviro nmental management system perspective. 10 Calibration records Emissions records Monitoring records Environmental Manager/representative Operatives Section 3.13: Evaluation of Compliance Consistent with its commitment to compliance, an organisation should establish, implement and maintain a procedure(s) for periodically evaluating compliance wit h applicable legal requirements. 10 Records Audsits Observations NCR Environmental Manager/representative Operatives CEO/MD Page 11 of 18 P:\Operations\Starter packs\Five Star Env Audit Specification & Pr e-audit Checklist.V2.28.02.08.doc

Specification document for Five Star Audit Section 3.14: Non-Conformance and Corrective and Preventive Action To assess if the organisation has established, implemented and maintain a proced ure(s) for dealing with actual and potential nonconformity(ies) and for taking c orrective and preventive action. 10 Audits NCR Reports EMS Reports Environmental Manager/representative Auditors Section 3.15: Control of Records To assess if the organisation have established implement and maintain a procedur e(s) for the identification, storage, protection, retrieval, retention and dispo sal of records. 10 Record Storage Protection Retrieval Retention Times Disposal of Records Audit re ports Audit personnel #Audit criteria Audit Plans Environmental Manager/representative Section 3.16: Internal Audit To assess that the organisation undertakes internal audits of the environmental management system/practices which are competently conducted at planned intervals . 10 Environmental Manager/representative Auditors Section 3.17: Management Review To assess if the organisations top management review the environmental managemen t system and environmental performance of the organisation. 10 Meetings/Minutes Corrective Actions Outcomes Environmental Manager/representative Auditors MD Page 12 of 18 P:\Operations\Starter packs\Five Star Env Audit Specification & Pr e-audit Checklist.V2.28.02.08.doc

Specification document for Five Star Audit Aims and Objectives Not all businesses use their resources as efficiently as they might. Many busine sses waste as much as half of their resources. Resource inefficiency reduces com petitiveness, eats up primary resources, and creates waste management challenges . Businesses need to make better use of their resources and minimise waste to be environmentally and financially sustainable. This section deals with: Section Four Resource Efficiency the use of materials with low environmental impact: for example, non-toxic, sust ainablyproduced or recycled materials; resource efficiency: designs and\or procedures and operations that minimise the energy, water and resources consumed in an activity (e.g. manufacturing, distrib ution, operation, disposal); Quality and durability: longer lasting products that reduce the need to produce replacements Section 4.1 Resource Efficiency Policy and Management Has the company incorporated resources efficiency into the core values of the or ganisation through a written top management supported policy and procedures Score 10 Typical information requirements Policy statement on display Management review m eeting minutes Evidence of communication and review Suggestions For Interview CEO or MD Environmental Manager/representative Operatives Page 13 of 18 P:\Operations\Starter packs\Five Star Env Audit Specification & Pr e-audit Checklist.V2.28.02.08.doc

Specification document for Five Star Audit Section 4.2 Raw Materials Use To determine if the organisation has a baseline knowledge of resource use and ar e trying using raw materials as efficiency as possible. 15 Bills Finances Baseline Data Product Data Environmental Manager/representative Section 4.3 Energy Minimisation To assess if the organsition understands its overall energy usage and that it ha s begun to implemented a structured energy minimisation programme across the org anisation. 25 Energy Bills Finances For Energy Baseline Energy Data Equipment Data/Energy Audi ts Energy Budgets Energy Minimising Schemes Homeworking Equipment Transport Info rmation Staff Transport Schemes Environmental Manager/representative Section 4.4 Green Transport Plans To assess if the organisation has considered the environmental social and econom ic impacts of travel for its staff, visitors, services and goods and reviewed al ternatives where applicable. 10 All Staff Section 4.5 Water Minimisation To assess if the organsition understands its overall water usage and that it has begun to implemented a structured water minimisation programme across the organ isation. 20 Water Bills Finances for water Baseline water Data Equipment data/water audits W ater Budgets Water Minimising Schemes Approved supplier lists Training Project m eetings Authority levels Ecolablellling schemes Environmental Manager/representative Section 4.6 Environmental Purchasing To assess if the organisation contributes to the development of strategies/pract ices that take into account the risk/exposure in the supply chain that it faces in the current climate of increased environmental regulation and costs. 20 Environmental Manager/representative Purchasing Page 14 of 18 P:\Operations\Starter packs\Five Star Env Audit Specification & Pr e-audit Checklist.V2.28.02.08.doc

Specification document for Five Star Audit Section Five Environmental Performance and Reporting Section 5.1: Environmental Performance to assess if the organisation has in place a methodology of assessing their envi ronmental performance and identify areas for improvement. The selection of key p erformance indicators (KPI) are an important factor. Aims and Objectives Reporting on environmental performance and environmental ach ievements demonstrates transparency and encourages engagement with stakeholders. There are many clear benefits to reporting, including demonstrating to employee s staff and the wider public a corporate commitment towards environmental issues , attracting ethical and other financial investment and improving market share a nd positioning for environmentally aware and responsible companies. Score Typical information requirements KPI/EPI Supporting data Suggestions For Interview Environmental Manager/representative 30 Section 5.2: Environmental Reporting To assess if organisations are taking account of environmental impacts and communicating performance to stakeholders. 70 Environmental Reports CSR Reports Newsletters Performance Information Page 15 of 18 P:\Operations\Starter packs\Five Star Env Audit Specification & Pr e-audit Checklist.V2.28.02.08.doc

Specification document for Five Star Audit Appendix A Pre-audit Preparation Checklist NB: This is a generic guide, some information will not be relevant to your site. Section One-Documentary Evidence Details of any planning consents/restrictions pertaining to the site. Any environmentally related (e.g. waste management, carr ier or disposal, petroleum etc) licenses, permits, authorisations, (trade efflue nt or Environment Agency discharge, surface or ground water abstraction, plannin g hazardous substances) consents, notifications, radioactive substances registra tions, exemptions etc. applicable to the site. Details of any environmental emis sions monitoring data (to air, water or land) as required by environmental regul ation. Details of pollution abatement equipment on-site, along with relevant cer tificates, maintenance and calibration records. Details of any required and/or p lanned environmental improvements/upgrades to be undertaken at the site. Records of any boreholes excavated on site, any ground water abstraction/injection perm it documentation including water supply and monitoring wells, water treatment ac tivities. Details of liaisons/communications (historical or ongoing) with enviro nmental regulatory bodies, including any visits or inspection by an environmenta l regulator. Details of any PCB, asbestos or ozone depleting substance - contain ing equipment onsite (including historical) and any accompanying removal or main tenance documentation (where appropriate). Details of any environmental regulato ry reviews/ surveys undertaken at the site. Details of any contaminated land iss ues pertaining to the site, remediation notices, (planned or undertaken), specia l site designations etc. Mechanisms, systems, verification procedures and respon sibility allocation with respect to ensuring environmental regulatory compliance maintenance. A record of corporate environmental commitments, including corpora te policy statements, standards, procedures, practices and evidence of complianc e. Any past environmental survey reports e.g. geotechnical, mining, engineering or noise and vibration investigations. Waste management documentation, duty of c are transfer and consignment notes, Certificates of Technical Competence, releva nt carrier registrations, waste disposal records etc. Names, addresses and point s of contact for relevant environmental regulatory bodies. Details of any past p rosecutions, notices served etc. Details of breaches of monitoring standards tha t have been determined internally (i.e. those set by corporate standard above an d beyond those required via regulatory requirement). Details of any nuisance com plaints (including associated documentation) past or present. Details of any pas t pollution incidents (stating the date, cause, impacts, any regulator involveme nt and any preventative actions implemented as a result). Page 16 of 18 P:\Operations\Starter packs\Five Star Env Audit Specification & Pr e-audit Checklist.V2.28.02.08.doc

Specification document for Five Star Audit Section Two - Documentary Evidence Records of any boreholes excavated on site, a ny ground water abstraction/injection permit documentation including water suppl y and monitoring wells, water treatment activities. Details of the sites tenure (e.g. leasehold, freehold etc) site setting, area, location (metric) and grid r eference, geology and hydrogeology. An Inventory of the main chemicals and raw m aterials, fuels and solvents used on site (relevant safety data sheets may also be requested), as well as their respective locations, including any above or und erground storage tanks or supply pipelines (used and disused) their respective c onstruction, throughput statistics and any containment integrity testing data. A ny site drawings, particularly those that illustrate the sites location within its local surroundings, any site boundaries, drainage systems (used or decommiss ioned oil/diesel interceptors, silt and grease traps, cess-pits or soakaways, is olation and discharge points etc.); main chemical or fuel storage locations, any historical maps or aerial photographs, air emission and aqueous effluent discha rge points or process schematics. Information with respect to the sites proximi ty to sensitive environmental receptors e.g. a river, stream, lake, woodland, re sidential or conservation area. Subscription to any environmental initiatives, p roactive Best Practice programmes etc, and any evidence of adequate resourcing. Any evidence of sectoral benchmarking activities. Details of any corporate and s ite based core principles and activities, e.g. corporate mission statements, ide ntifying positive and negative environmental impacts and effective designation o f responsibility for ensuring the development of environmental principles, missi on statements etc. Details of any site mass balances undertaken, for example wit h respect to raw materials etc. Waste audits, waste minimisation initiatives or schemes. Water consumption and usage inventory or audit results, (e.g. with a br eakdown of various supplies including mains, borehole or surface water). Solid W aste and water waste disposal inventories, landfill tax returns. Producer Respon sibility data (where appropriate). Details of any energy audits undertaken at th e site and an inventory of energy usage with consideration of emissions/producti on of emissions (e.g. of CO2, SO2, NOX or particulates). Energy usage statistics (gas, electricity, oil, other) and respective supplier details. Staff and contr actor environmental induction/training records. Section Three - Documentary Evid ence Current status of any environmental management system initiatives (e.g. ISO 14001, EMAS), and the degree to which they have been developed, completed or ce rtified. Any Environmental Management System documentation, manuals etc. Details of any site environmental policy statements, environmental aspects, direct and indirect impacts (to air, water, land, local community etc.) and an integrated r egulatory compliance register. Details of any corporate and/or site-specific env ironmental management programmes outlining any corporate and/or site specific ob jectives and targets. Details of persons responsible for delivery of the sites environmental management programme where applicable, in addition to demonstrable competence of personnel designated with ensuring delivery of environmental prog rammes, (e.g. via training records and visual confirmation). Page 17 of 18 P:\Operations\Starter packs\Five Star Env Audit Specification & Pr e-audit Checklist.V2.28.02.08.doc

Specification document for Five Star Audit Any relevant supporting communication documentation and working/operating proced ures (including contractor control) for ensuring achievement of corporate and si te environmental programmes. Progress monitoring of environmental programmes in addition to their regular review and improvement. Details of any site complaints , log book and recording procedure. Material handling and delivery procedures fo r any fuels, solvents or bulk chemicals delivered to the site and spillage respo nse procedures. Details of any purchasing policy, supply chain greening activiti es, including supply chain event details, questionnaires, their processing and m onitoring. Readily comprehensible collation and utilisation of quantitative and qualitative (internally and/or externally sourced) environmental data, for examp le in relation to the corporate implications of the climate change levy. Details of any pollution contingency/emergency response plans and their testing. Staff and contractor environmental induction/training records. Staff training records, particularly with respect to operators of pollution abatement equipment or key pieces of plant. A proactive and up to date register of regulations with verifia ble evidence of organisational commitment. Section Four - Documentary Evidence W ater minimisation programmes, data and list of water management programmes under at the site. Energy minimisation programmes, data and list of energy management programmes under at the site. Energy, Water, Waste bills and any other measurem ent data. Environmental procurement strategy and environmental purchasing initia tives. What the company is doing to encourage Green transport plans (i.e. home w orking) or actively seeking to reduce the social and economic impacts of travel. Section Five - Documentary Evidence Any environmental/CSR type reports pertaini ng to the site, including factors such as CEO statements, corporate profile, key indicators, vision, strategy or policy with respect to both positive and negati ve environmental and progress issues pertaining to the site. Any evidence that w ould verify the adoption of an environmental risk assessment and risk reduction strategy and methodology at the site. Corporate governance and risk management s trategies. Details of any Corporate and/or site based Environmental Performance Evaluation exercises undertaken, including the setting and monitoring of Key Per formance Indicators. Environmental Management or Operational Performance or Envi ronmental Condition Indicators. Any evidence of Environmental Performance integr ation into the major decision making processes. Recent KPIs and supporting data and performance. The auditor will contact you 8-10 days prior to the audit to di scuss any queries and finalise logistics. Should you have any other queries plea se contact your Account Manager via: +44 (0)20 8741 1231 (London) or +44 (0)121 622 8110 (Birmingham). Page 18 of 18 P:\Operations\Starter packs\Five Star Env Audit Specification & Pr e-audit Checklist.V2.28.02.08.doc