Name: RemonMossa Group: (A) Assiut

Question one: 1- (d) organizing 2- (c) satisfaction 3- (a) resource costs 4- (a) population demographics 5- (c) lower labor costs 6- (c) licensing 7- (c) Self-confidence 8- (a) high tolerance 9- (c) breaking down barriers internally and externally 10- (c) allows for better coordination among individuals and groups 11- (c) problem solver

Question Two: Abraham Maslow defined need as a physiological or psychological deficiency that a person feels the compulsion to satisfy. This need can create tensions that can influence a person's work attitudes and behaviors. Maslow formed a theory based on his definition of need that proposes that humans are motivated by multiple needs and that these needs exist in a hierarchical order. His premise is that only an unsatisfied need can influence behavior; a satisfied need is not a motivator. Maslow's theory is based on the following two principles:

Deficit principle: A satisfied need no longer motivates behavior because people act to satisfy deprived needs. Progression principle: The five needs he identified exist in a hierarchy, which means that a need at any level only comes into play after a lowerlevel need has been satisfied.

In his theory, Maslow identified five levels of human needs. The five levels are as follows: Level 1: Physiology/body needs. (Food, drink, shelter, warmth) Level 2: Safety/security needs. (Security, stability) Level 3: Social needs. (Family, affection, relationships) Level 4: Self-esteem needs. (Achievement, mastery, independence, prestige) Level 5: Self-actualization needs. (Realizing personal potential, self-fulfillment)

Question Three: When the decision makers in the business the managers have to make an important decision, they need high quality information. This is true in many aspects of management such as developing a new product, entering a new market, deciding on equipment or software to purchase, or even when it comes to recruiting new staff. Gathering information is crucial to the success of an organization. However the information must be valuable. It must meet certain criteria: Timely - the information must be at hand and up-to-date, as timing can be vital. Objective - the information should be unbiased. Information could be gathered from someone with an ulterior motive which clouds the truth and will affect decision-making. Accurate - the information must be correct and truthful. Appropriate - the information must be fit for purpose. Sales data on all products may not be as valuable as sales data on a particular product which is underperforming in certain markets. Available - the information should be easy to access. Complete - the information should have no omissions. Concise - the information should highlight the key points and not be verbose. Decision makers have busy schedules and do not always have time to read lengthy reports. Cost effective - the information should provide value for money or else it is redundant.

Internal information This is information which is only available to the business. This information will be private and accurate. Internal information may take the form of sales figures, personnel records, customer records, and financial documents such as trading, profit and loss accounts and the balance sheet. External information This is information which comes from outside the business. This is gathered via mainly secondary information methods such as newspapers and magazines, the internet etc.

Question Four: A non-programmed decision applies a specific solution crafted for a unique problem.

Decisions that have little or no precedent. Relatively unstructured Generally require a creative approach by the decision maker TOOLS For Solve
Identifying decision situations Developing objectives and criteria Generating alternatives Analyzing and selecting alternatives Implement Monitor and Evaluate

For example

When you custom design and produce a new product, youll run into concerns that you have to resolve.

Programmed--traditional, historical, or fixed procedures to make decisions

Enable upper management to dictate the decisions of middle management by establishing the rules Decisions that are reached by following an established or systematic procedure Routine, repetitive decisions fall under this category. TOOLS For Solve
By setting a rule and applying it to all similar decisions.

For example

dealing with normal problems of customer services and complaints

.

Question Five: First I need to explain what my teams role and goals are. A good way of doing this is to put together a team charter, which sets out the purpose of the team and how it will work. 1-Planning As studying the all situation and go inside details to understand every employee in the team as they came from different culture and different backgrounds 2-Delegation Start matching people to tasks and delegate them 3- Motivating my team That different people have different needs when it comes to motivation. Some individuals are highly self-motivated, while others will under-perform without managerial input 4-Developing my team Some may find that the tasks I had allocated to them are challenging, and they may need support. Others may be "old hands" at what they're doing, and may be looking for opportunities to stretch their skills. Either way, it's my responsibility to develop all of my people. 5-Communicating with the team Running effective meetings without wasting the time 6-taking feedback from my team As a kind of controlling to match the plane with the current situation 7-Contingency planning In case of the plan A is not working and one of team resist to change 8-corrective action In case the plan not match with action and performance is still weak.