GARY ANDERSON Garric0@yahoo.com EDUCATION Maryville University, St.

Louis, MO Bachelor of Science in Management and Leadership, Anticipated Summer 2014, GPA 3.8 St. Louis Community College, St. Louis, MO Associate in Applied Science, Information Systems: Computer Network Specialist, 2006 Information Technology Network Administration Certification of Proficiency, 2004 SKILLS SUMMARY . Project Management . Technical Writing . SharePoint 2007 and 2010 . HTML and CSS (Level 2) . Network Administration (Level 1) . Windows Office Suites . Windows Operating Systems XP/7 . SharePoint Development (Level 1)

INFORMATION SYSTEMS EXPERIENCE

Charter Communications, St. Louis, MO. September 2012- Present, Internet/ Telephone Repair . Perform complex troubleshooting and resolution of inbound telephone and internet of customer reported issues, follow-up when necessary . Perform highly complex troubleshooting of internet and telephone customer care issues for example provisioning issues, switch related issues, and home network related issues . Monitor reports of unusual switch, provisioning, and network activity; Identify abnormal trends and troubleshoot . Coordinate resolution of trouble tickets with other departments . Initiate and implement appropriate changes within the telephone switch, as necessary . Perform special projects such as field technician support, DOI support, Tier II forms, floor support, and training. Perform other duties as requested by supervisor. . Up sell products and services when necessary, including all three lines of business; Telephone Internet, and Television Centene Corporation, St. Louis, MO Systems Engineer Department Wintel/SharePoint (IT Intern), June 2011 - May 2012 . Assisted in the migration and analysis of SharePoint 2007 to 2010environments while implementing industry best practices . Coordinated and developed procedures for migration processes . Assisted in the development of tools using excel services to gather results . Tested and modified websites for further enhancements and modifications using developmental tools and report findings to SharePoint Development team for further investigations . Wrote how to and technical articles for end users and Web development team sites . Ensured important critical business functions in SharePoint were up and operational . Responded to end user questions regarding SharePoint functionality and escalated critical issues to ensure those encountered were addressed and reported in a timely manor . Rebuilt Microsoft InfoPath forms, SharePoint and Nintex workflows that did not migrate properly

G. Anderson, page 2 Washington University, St. Louis, MO Mallinckrodt Institute of Radiology, Information Systems Department, November 2000 - October 2010 . Provided second and third level support for Desktop, RIS, and PACS . Resolved software and hardware related issues of application problems and determined whether problems were caused by hardware, software or networking related issues. . Sample issues involved: RIS queries, Power scribe, Local and Network printing, standard/nonstandard MIR software products, electronic mail, web applications, image integrity, Windows XP/7and VMS operating systems . Tested new software/hardware products; evaluated use and potential benefits in recommending upgrades, enhancements, and addition to system configurations . Functioned as project leader and trainer within the Information Systems area and served as a liaison to other academic campus support organizations . Supported and maintained SharePoint 2007 sites for client base projects using best practices . Interfaced troubleshooting and reporting MPI, IIG, BPIN . Conducted level one system administration operations, user accounts, groups/permissions . Maintained department notebook computers, App updates, viruses, warranties, and inventory . Investigated data integrity in RIS, PACS, Vitrea Core 3D imaging and Clinical repository . Responded to telephone calls from end users with concerns regarding system operations . Maintained departmental operating procedures, developed technical procedures for various groups, and wrote technical manuals for end users . Contacted software/ hardware vendors to request service in resolving issues within target dates . Maintained issues, problems, and requests in tracking system. . Used crystal reporting to extract results for use of internal tracking on areas of concentration Florissant Valley Community College, St. Louis, MO Information Systems Lab Department (part-time), October 2000 - October 2004 . Provided support to students and faculty in use of Operating Systems, MS Windows and UNIX systems, along with software applications such as Microsoft office suite, accounting software, e-mail services, Photoshop, programming languages such as C, Visual Basic, HTML, DOS scripting, SQL, and specific software applications requested by instructors . Performed hardware upgrades, software installations configurations, and network connectivity troubleshooting, classroom media support, and conducted work station imagery