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Introduction to direct and indirect communication The advantages and disadvantages Analysis and personal opinion about direct and indirect speech in business communication
IGTC MM-SC 2
Direct Communication
(eople say what they mean and mean what they say) words are the primary means of con"ersation *on"er%al cues are not the key to understanding The truth is more important than sparing someone+s feelings ,ace less important The task is separated from the person) the goal is accomplishing the task
Indirect Communication
(eople imply/suggest what they mean) the spoken word is not the primary means *on"er%al cues and the conte$t are the key what is not said may %e the message The truth! if it hurts! should %e tempered ,ace is key The task and the person can+t %e separated) the goal is -more. to %uild relationship
/irect communication can %e found in America and 0urope! American and 0uropean people are mostly use direct communication in their daily communication Indirect communication mostly found in Asia countries Asian people are more comforta%le using this style of communication The characteristic %etween 0uropean and Asian communication is really different There are some factors that influence the differences in way of communicating These factors can %e from (olitics! Ideology 1eligion 'istory
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Culture Social %ackground! age! gender! education Technology! geographical issues! etc These are some e$amples how different 0uropean and Asian do their communication
European Communication
So called single society Indi"idualistic thinking! egocentrism /efinition o"er achie"ement 'ori2ontal hierarchy
Asian Communication
Collecti"e thinking Group -people. orientation /efinition through society 3ertical hierarchy
Indi"iduals who "alue indirect communication may percei"e the actions of those who "alue direct communication as rude! demanding and/or a challenge to their authority! while "iewing their own style as polite! face-sa"ing and considerate %eha"ior 5n the other hand! indi"iduals who "alue direct communication may percei"e the %eha"ior of those who "alue indirect communication as wishy-washy -indecisi"e.! not to-the-point! suspicious! and/or superficial! while "iewing their own direct style as honest and to the point ,rom the e$planation a%o"e! we can make the ad"antages disad"antages list a%out direct and indirect communication and
Direct Communication
Advantages Disadvantages
Indirect Communication
Advantages Disadvantages
(eople -using the same indirect Takes longer time style. feel more comforta%le
4. Analysis and ersonal o inion a!out direct and indirect s eech in !usiness communication
A person who tends to communicate in a direct style will freely share his or her opinion -positi"e or negati"e. toward something! like point out a mistake made %y others! gi"e orders! gi"e comments towards something they don+t like! or ask another for help (eople who tend to communicate in an indirect style would not generally do these things! at least not in a way that a person who is used to a direct communication style could understand They may gi"e little or no information as a way of e$pressing a negati"e opinion Asking for help or pointing out an error may %e communicated %y story a%out a friend in a similar situation! or communicated "ia an intermediary In %usiness! direct and indirect communication has different style of completing the task 'ere are the differences %etween direct and indirect communication related to %usiness accomplishment
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Direct ,ollowing priority 8usiness person Focus on the essence of a subject Discussion to find best solution (to argue is an art) Objective
Indirect 9npleasant in the end (erson %usiness :o"e details Aim to search an agreement that e"ery%ody happy with Su%;ecti"e
In my opinion! direct communication is more suita%le for %usiness acti"ity 8y using direct communication! we can sa"e more time! we can find %etter solution! and the chance of ha"ing misunderstanding is more minimum This style of communication is "ery suita%le on %usiness meeting! making agreement! gi"ing instruction! or may %e gi"ing punishment Indirect communication also possi%le to %e used! %ut it will %e less efficient 5ne thing we should remem%er! we cannot use whether direct or indirect in any situation! we M9ST consider whom we talking to (ro%lems may occur when we are not a%le to deli"er a suita%le way of communication 'ow to o"ercome this< =e should prepare our self as well as possi%le! we can do it %y> (ractice =illing to learn 8e open-minded 8eing tolerance Speak and/or write clearly! etc The key to ha"e a good communication is %y ha"ing good attitude! keep gi"ing respect to your counterparts! and inform yourself %efore you meet them
". #eferences
www afswiki org http>//wws peacecorps go"/wws/pu%lications/culture/pdf/chapter4 pdf