T EHETENA A.

T URNER
San Bernardino, CA 92404 (909) 226-4193 Tehetena@aol.com

H U M A N R E S O U R CE S G E N E R A L I ST

Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, workers compensation, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance. Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing personnel manuals, oversee corporate policies, job descriptions and management reports.

CORE COMPETENCIES
Employment Law FMLA/ADA/EEO/WC Employee Relations Benefits Administration CFRA/PDL HR Program/Project Management Organizational Development Orientation & On-Boarding Training & Development Performance Management HR Policies & Procedures Agency Cultural Sensitivity

PROFESSIONAL EXPERIENCE
TARGET STORES Montclair, CA
HR Generalist, 2000 to May 2013 Recruited to open new store guiding the start up and management of a full spectrum of HR operations for 350 employees; Worked with regional management to create HR policies and procedures consistent with headquarters standards; recruit employees; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR generalist workplace issues. Serve as community relations captain responsible for positive community sponsorships. Develop employee relations that foster a positive employee culture to drive productivity and well-being. Key Results: Played a key role in ensuring the successful launch of the Target Montclair Store. Structured and implemented programs and policies in the areas of training, benefits packages, incentives and newemployee orientation. Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind stores employee-retention rate for over a decade. Conducted interactive process meetings with win-win results. Advise management team with work place accommodations. Oversee and maintain employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information. Recommended new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of HR within the company. Managed and maintained employee records and data in HRIS system. Plan, direct, supervise and coordinate work activities of subordinates and management staff relating to employment, compensation, labor relations, and employee relations. Represent organization at personnel-related hearings and investigations. Advise management staff on organizational policy matters such as equal employment opportunity and sexual harassment, progressive discipline, and recommended changes as needed. Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organizations personnel policies and practices. Coach and mentor managerial staff with disciplinary procedures. Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.

TEHETENA TURNER

Phone: (909) 226-4193

Page 2

Perform difficult staffing duties, including dealing with staffing needs, participation in conflict resolution, administering disciplinary procedures, and employee dismissals. Bias for action, strong work ethic, and desire to achieve excellence. Strong ability to interface at all levels of the organization. Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity. Trained 25-member management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions. Promote staff participation in community awareness activities monthly.

PROFESSIONAL EXPERIENCE (CONTINUED)

Asst. Store Manager & HR Asst., 1998 to 2000 Promoted to fulfill a broad range of assistant store manager responsibilities including HR functions; responsible for overall culture of the store, scheduling, maintaining staffing, training employees, assisting with disciplinary action and managing HR record; Assist with annual employee performance evaluations for 250 employees; coordinate annual benefit fairs to promote employee wellness and performed exit interviews. Key Results: Managed, coached and counseled staff in overall merchandise operations for $15 million sales area. Managed multiple priorities simultaneously- oriented on results (team work, customer satisfaction and increased sales) Excellent focus on internal and external customer service. Adapted to rapid and complex changing work environment successfully. Resolved customer complaints regarding sales and service. Analyzed training needs to design employee development in health and safety programs. Reworked new-hire orientation program to include HR information and company resources.

EDUCATION
UNIVERSITY OF REDLANDS Redlands, CA
Master of Arts Management (MAM)

CALIFORNIA STATE UNIVERSITY SAN BERNARDINO San Bernardino, CA

Bachelor of Arts (BA) in Business Administration HR Designations: PHR (Professional in Human Resources), In progress

OF NOTE
Professional Development: Complete ongoing training in the areas of compensation and benefits, employee and labor relations, sexual harassment, ADA, leaves of absence, workers compensation and workplace safety/security. Certifications: District Trainer for HR Managers Positive Culture Developer Affiliations: Society for Human Resource Management (SHRM) Board member Community Outreach Center