France Telecom - Orange Investors Data Book: Definitions

France Telecom - Orange
investors data book

table of contents
definitions
sheet 1
glossary
Group
sheet 2
consolidated profit & loss, operating cash flow and capital evolution statements
sheet 3
consolidated cash flows statements
sheet 4
comparable basis data
sheet 5
financial KPIs : revenues, restated EBITDA and CAPEX split by segment
sheet 6
operational KPIs
sheet 7
segment reporting : profit & loss statement by segment
sheet 8
financial figures
sheet 9
operational KPIs
sheet 10
financial figures
sheet 11
operational KPIs
sheet 12
financial figures
sheet 13
operational KPIs
sheet 14
financial figures
sheet 15
operational KPIs
enterprise
sheet 16
financial figures and operational KPIs
IC&SS (international carrier & shared services)
sheet 17
financial figures
EE (Everything Everywhere)
sheet 18
financial figures & operational KPIs
France
Spain
Poland
rest of the world
23/10/2013
GROUP - glossary
1. operational KPIs
group
1.1
group customers
Number of customers in both mobile and fixed activities including broadband and fixed line activities.
1.2
1.3
1.4
1.5
1.6
customers base (excl. MVNOs)

contract
prepaid
M2M (Machine to Machine)
MVNO customers
1.7
mobile volume market share (in %)
Number of customers with active simcard, including business and internet everywhere and M2M.
Customer with whom France Telecom has a formal contractual agreement with the customer billed on a monthly basis for access fees and any additional voice or data use.
Customer with whom France Telecom has written contract with the customer paying in advance any data or voice use by purchasing vouchers in retail outlets for example.
Exchange of information between machines that is established between the central control system (server) and any type of equipment, through one or several commmunication networks.
Hosted MVNO customers on FT networks and excluding EE (Everything Everywhere) MVNO customers.
Number of mobile customer divided by the population of the country at the end of the period multiplied by the penetration subscription rate. Most recent quarter published correponds to company
estimates.
1.8
ARPU (annual rolling)
Average annual revenues per user (ARPU) are calculated by dividing the revenues from mobile (outgoing and incoming) voice and non voice services and visitor roaming, generated over the past twelve
months, excluding machine to machine, by the weighted average number of customers over the same period, excluding "machine to machine" customers. The weighted average number of customers is
the average of the monthly averages during the period in question. The monthly average is the arithmetic mean of the number of customers at the start and end of the month. Mobile ARPU is expressed
as annual revenues per customer.
1.9
AUPU
Total minutes used over the preceding 12 months (outgoing, incoming and roaming calls, excluding the traffic of Mobile Virtual Network Operators - MVNOs) divided by the weighted average number of
customers over the same period. AUPU is expressed in minutes as a monthly usage per customer.
1.10
churn
1.11
SACs
Total number of customers who disconnect or are considered to have disconnected from the network, voluntarily or involuntarily (excluding money-back return and fraudulent connections) over the
previous 12 months, divided by the weighted average number of customers over the same period.
Sum of the acquisition costs for the handsets sold and the commissions paid to retailers from which are deducted the revenues received from the sale of handsets, for each new customer.
1.12
SRCs
Sum of the acquisition costs for the handset sold and the commission paid to retailers from which are deducted the revenues received from the sale of handset for each customer renewing his contract.
1.13
number of lines (copper + FTTH)
Number of fixed lines operated by France Telecom.
1.14
internet broadband ARPU
Average revenues per user of broadband services (ADSL, FTTH, satellite and WiMAX) are calculated by dividing the revenues from consumer broadband services over the past twelve months, by the
weighted average number of accesses over the same period. The weighted average number of accesses is the average of the monthly averages during the period in question. The monthly average is the
arithmetic mean of the number of accesses at the start and end of the month. ARPU is expressed as monthly revenues per access.
1.15
1.16
1.17
1.18
1.19
1.20
1.21
broadband market share (in %)

total net adds market share (in %)
homes connectable (vertical)
FTTH customers
LLU coverage (in % of population)
consumer lines
other group fixed lines
1.22
naked DSL customers
1.23
PSTN consumer lines
Number of France Telecoms DSL Internet customers divided by the number of DSL Internet customers in the market.
Quarterly France Telecoms DSL net adds divided by the quarterly DSL net adds in the market.
Homes in FTTH connected buildings.
Number of FTTH customers signed and in billing system.
Percentage of population eligible for Local loop unbundling (LLU).
End of period, including analog lines, optimales offers, retail naked ADSL lines, FTTH accesses and satellite and others in France.
Includes payphones.
The naked ADSL access offer is aimed at subscribers who do not wish to keep a standard and separate telephone contract. In France and Poland, France Telecom also offers wholesale naked ADSL to
other operators, allowing their customers, especially the ones residing in areas where full unbundling is unavailable, to dispense with the traditional telephone subscription.
Number of consumer lines minus the sum of group's number naked adsl lines, FTTH customers and satelite and other.
Enterprise - XoIP
Number of XoIP connections that consists in BIV (Business Internet Voix) + BIC (Business Internet Centrex) + BTIP (Business Talk IP) + BTC (Business Talk Centrex).
mobile
fixed
others
1.24
France Telecom - investor relations department
Book KPIs Q3 2013 V6.xlsx - Glossary
2 / 48
GROUP - glossary
2. financial KPIs
P&L elements
2.1
labour expenses
2.2
external purchases
2.3
2.4
2.5
2.6
interconnection costs
other IT&N
commercial expenses & content costs
restructuring costs
2.7
reported EBITDA / restated EBITDA
Includes wages and employee benefits expenses, employees profit sharing and share-based compensation costs.
Includes commercial expenses, service fees, inter-operator costs, other network expenses and IT expenses (including outsourcing fees relating to technical operation and maintenance) and other
external purchases (including overheads, real estate fees, equipment purchases and call center outsourcing fees, net of capitalized costs of goods and services).
Costs incurred by France Telecom in the interconnection process.
External purchases including service fees, outsourcing fees relating to technical operation, and maintenance and IT expenses.
External purchases including the purchase of handsets and other products sold, retail fees and commissions, and advertising, sponsoring, brand costs and content costs.
Restructuring costs related to staff and other restructuring costs.
Reported EBITDA corresponds to the operating income before depreciation and amortization, before impairment of goodwill and fixed assets, and before share of profits (losses) of associates.
Restated EBITDA corresponds to the EBITDA restated for exceptional items.
cash flow elements

2.8
2.9
2.10
2.11
2.12
2.13
CAPEX
change in WCR
licences & spectrum
other operational items
operating cash flow
net debt variation
Capital expenditures on tangible and intangible assets excluding telecommunication licenses and excluding investments through financial leases.
Change in net inventories, plus change in gross trade receivables, plus change in trade payables (excluding amounts due to fixed asset suppliers), plus change in other elements of WCR.
Cash out related to acquisitions of licences and spectrum.
Offset of non cash items included in EBITDA and items included in EBITDA but not included in net cash provided by operating activities.
Restated EBITDA minus CAPEX.
Variation of net debt level (see 2.14).
balance sheet elements
net debt
Net financial debt as defined and used by France Telecom corresponds to (A) financial liabilities excluding operating payables (translated at the year-end closing rate), less (B): i) all derivative instruments
carried in assets, ii) cash collateral paid on derivative instruments, iii) some deposits related to financing, iv) cash, cash equivalents and securities at
fair value, and v) the loan granted by the Group to Everything Everywhere. In addition, derivatives qualifying as cash flow and net investment hedges, included in financial debt, are put in place to hedge
items that are not included in financial debt (future cash flows, net investment in foreign currencies). Thus, the effective portion of cash flow hedges and the effective portion of net investment hedges (C)
are added to net financial debt to offset this temporary difference.
data on a comparable basis
Data presented with comparable perimeter and foreign exchange for the preceding period.
revenues by activity
mobile services
mobile equipment sales
fixed services
Provide group revenues split in mobile services, mobile equipment sales, fixed services, enterprise and international carrier & shared services, and other revenues.
Customer billed revenues, incoming revenues, visitor roaming, domestic mobile interconnection (i.e. network sharing and domestic roaming agreement), machine-to-machine and MVNO.
Include subsidized and non subsidized equipment sales. It excludes accessories sales, according to future IFRS standards that will imply to display only equipment revenue directly linked to service.
Include i) fixed narrowband, except equipment sales and rentals, ii) fixed broadband, iii) data infrastructure & managed networks, and global services, iv) fixed carriers services.
3.5
other revenues
Include i) fixed equipment sales and rentals, ii) mobile accessories sales, and iii) other revenues.
3.6
3.7
3.8
3.9
Enterprise - legacy networks

Enterprise - mature networks
Enterprise - growth network
Enterprise - services
3.10
IC&SS - international carrier
Includes all PSTN voice offers (access & traffic) as well as Data Legacy offers (Leased Lines, Frame Relay, X25, )
Includes IPVPN, DSL access, all nomadism offers (such as Business Everywhere) & broadcasting
Includes Voice over IP, Image and Videoconference, Data infrastructure (satellite, wifi, )
Includes Platform services (customer relationship management, application infrastructure management ) ; Collaborative services (integration, consulting ) and Equipment sales & rentals
The international carrier activity operates an international network infrastructure and sells international traffic capacity. More specifically, it supplies network capacity to Enterprise & France, sells traffic
capacity to internal FT Group entities and also externally and finally it also includes FT Marine's international cable activity.
3.11
IC&SS - shared services
The Shares Services activity includes corporate General Secretariat functions as well as other mutualised functions (finance, IS, HR, R&D, ...). Shared Services also includes transversal "business-line"
activities such as the new growth activities like content and health, which contribute in a transversal manner to the Group's strategy and which help coordinate the Group's roadmap in our footprint.
headcount (end of periode)

headcount (average cumulated full time equivalent)
Number of employees working on the last day of the period, including permanent contracts and fixed-term contracts.
Average number of active employees over the period, pro-rata to their working time, including permanent contracts and fixed-term contracts.
2.14
others
2.17
3. other KPIs
revenues
3.1
3.2
3.3
3.4
headcount
3.12
3.13
Book KPIs Q3 2013 V6.xlsx - Glossary
3 / 48
GROUP - consolidated accounts

2011
(in millions of euros)
glossary
1Q10cb
1Q11
2Q10cb
2Q11
1H10cb
1H11
3Q10cb
3Q11
4Q10cb
4Q11
2H10cb
2H11
FY10cb
FY11
profit & loss statement

revenues
external purchases
- interconnection costs
- other IT&N
- property & general expenses, other and capitalized costs
- commercial expenses & content costs
labour expenses
other operating income & expenses
gain/loss on diposals of assets
restructuring costs
restated EBITDA
% of revenues
restatements
reported EBITDA
% of revenues
depreciation & amortisation
remeasurement resulting from business combinations
impairment of goodwill and fixed assets
share of profit/loss of associates
EBIT
% of revenues
financial result
income tax
consolidated net income after tax
non controlling interests
consolidated net income, Group share
2.2
2.3
2.4
2.5
2.1
2.6
2.7
2.7
11 382
(4 755)
(1 555)
(664)
(898)
(1 639)
(2 221)
(444)
3
(30)
3 936
34,6%
(17)
3 918
34,4%
11 228
(4 842)
(1 490)
(686)
(892)
(1 775)
(2 208)
(441)
5
(7)
3 734
33,3%
(19)
3 716
33,1%
11 491
(4 754)
(1 572)
(665)
(873)
(1 644)
(2 184)
(406)
(2)
(25)
4 120
35,9%
(20)
4 101
35,7%
11 341
(4 797)
(1 487)
(690)
(865)
(1 755)
(2 293)
(344)
4
(31)
3 879
34,2%
87
3 966
35,0%
22 873
(9 509)
(3 126)
(1 329)
(1 771)
(3 283)
(4 405)
(849)
1
(55)
8 056
35,2%
(37)
8 019
35,1%
(3 168)
0
(1)
(21)
4 829
21,1%
22 569
(9 639)
(2 977)
(1 375)
(1 758)
(3 530)
(4 501)
(786)
9
(38)
7 613
33,7%
68
7 681
34,0%
(3 399)
0
(47)
(61)
4 174
18,5%
(941)
(1 138)
2 095
150
1 945
11 520
(4 813)
(1 516)
(656)
(848)
(1 793)
(2 068)
(440)
40
(20)
4 219
36,6%
(299)
3 920
34,0%
11 280
(4 779)
(1 454)
(669)
(846)
(1 810)
(2 077)
(422)
6
(11)
3 998
35,4%
(42)
3 956
35,1%
11 627
(5 288)
(1 506)
(722)
(894)
(2 167)
(2 311)
(422)
22
(57)
3 571
30,7%
(981)
2 589
22,3%
11 428
(5 220)
(1 452)
(708)
(910)
(2 150)
(2 230)
(475)
35
(67)
3 472
30,4%
20
3 492
30,6%
23 146
(10 101)
(3 022)
(1 378)
(1 742)
(3 959)
(4 379)
(862)
62
(77)
7 789
33,7%
(1 280)
6 509
28,1%
(3 370)
0
(591)
(24)
2 524
10,9%
22 708
(9 998)
(2 906)
(1 377)
(1 756)
(3 960)
(4 307)
(897)
41
(78)
7 470
32,9%
(22)
7 448
32,8%
(3 336)
642
(944)
(36)
3 774
16,6%
(1 092)
(949)
1 733
(217)
1 950
46 020
(19 610)
(6 148)
(2 707)
(3 512)
(7 242)
(8 784)
(1 711)
63
(132)
15 846
34,4%
(1 317)
14 528
31,6%
(6 538)
0
(592)
(45)
7 353
16,0%
45 277
(19 638)
(5 883)
(2 752)
(3 513)
(7 490)
(8 808)
(1 683)
50
(116)
15 083
33,3%
47
15 129
33,4%
(6 735)
642
(991)
(97)
7 948
17,6%
(2 033)
(2 087)
3 828
(67)
3 895
3 936
938
2 998
3 734
1 081
2 653
4 120
1 295
2 826
3 879
1 387
2 492
8 056
2 233
5 823
7 613
2 469
5 144
4 219
1 237
2 982
3 998
1 262
2 735
3 571
2 115
1 456
3 472
2 039
1 433
7 789
3 352
4 438
7 470
3 301
4 169
15 846
5 584
10 261
15 083
5 770
9 313
operating cash flow

restated EBITDA
CAPEX
restated EBITDA - CAPEX
2.7
2.8
2.12
capital evolution
number of ordinary shares at the end of the period
weighted average number of ordinary shares outstanding - basic
weighted average number of ordinary shares outstanding - diluted
FranceTelecominvestorrelationsdepartment
2 648 885 383
2 648 885 383
2 647 269 516
2 643 535 474
2 710 317 023
2 711 972 965
BookKPIsQ32013V6.xlsxGroupconsoaccounts(1)
4/48

2012
glossary
1Q11cb
1Q12
2Q11cb
2Q12
1H11cb
1H12
3Q11cb
3Q12
4Q11cb
4Q12
2H11cb
2H12
FY11cb
FY12

revenues
external purchases
- other IT&N
labour expenses
restructuring costs
restated EBITDA
% of revenues
restatements
reported EBITDA
% of revenues
EBIT
% of revenues
financial result
income tax
2.2
2.3
2.4
2.5
2.1
2.6
2.7
2.7
11 124
(4 788)
(1 478)
(687)
(955)
(1 667)
(2 206)
(440)
6
(7)
3 689
33,2%
(19)
3 670
33,0%
10 922
(4 787)
(1 422)
(715)
(976)
(1 674)
(2 292)
(417)
9
(4)
3 432
31,4%
(9)
3 423
31,3%
11 151
(4 698)
(1 466)
(688)
(929)
(1 615)
(2 279)
(325)
2
(31)
3 820
34,3%
(109)
3 711
33,3%
10 921
(4 699)
(1 415)
(724)
(998)
(1 562)
(2 352)
(290)
0
(8)
3 572
32,7%
(175)
3 397
31,1%
22 275
(9 486)
(2 944)
(1 375)
(1 884)
(3 283)
(4 485)
(765)
8
(38)
7 509
33,7%
(128)
7 381
33,1%
(3 309)
0
(51)
(59)
3 962
17,8%
21 843
(9 486)
(2 837)
(1 440)
(1 973)
(3 236)
(4 643)
(708)
10
(11)
7 004
32,1%
(184)
6 820
31,2%
(3 114)
0
(161)
(57)
3 488
16,0%
(697)
(882)
1 909
171
1 738
11 150
(4 717)
(1 447)
(676)
(952)
(1 643)
(2 074)
(427)
7
(7)
3 932
35,3%
(42)
3 890
34,9%
10 755
(4 582)
(1 350)
(711)
(952)
(1 568)
(2 141)
(405)
24
(7)
3 645
33,9%
(28)
3 617
33,6%
11 278
(5 126)
(1 435)
(713)
(996)
(1 981)
(2 202)
(481)
35
(66)
3 438
30,5%
20
3 459
30,7%
10 917
(5 032)
(1 309)
(771)
(1 030)
(1 922)
(2 286)
(477)
32
(18)
3 135
28,7%
(1 078)
2 058
18,8%
22 428
(9 843)
(2 882)
(1 389)
(1 948)
(3 624)
(4 275)
(908)
42
(73)
7 370
32,9%
(22)
7 349
32,8%
(3 318)
0
(955)
(38)
3 037
13,5%
21 672
(9 614)
(2 659)
(1 483)
(1 982)
(3 490)
(4 427)
(882)
56
(25)
6 780
31,3%
(1 105)
5 675
26,2%
(3 215)
0
(1 680)
(206)
574
2,7%
(1 031)
(349)
(805)
113
(918)
44 703
(19 329)
(5 826)
(2 764)
(3 832)
(6 907)
(8 761)
(1 673)
50
(111)
14 879
33,3%
(150)
14 730
33,0%
(6 627)
0
(1 006)
(98)
6 999
15,7%
43 515
(19 100)
(5 496)
(2 922)
(3 956)
(6 726)
(9 070)
(1 590)
66
(37)
13 785
31,7%
(1 289)
12 495
28,7%
(6 329)
0
(1 841)
(263)
4 063
9,3%
(1 728)
(1 231)
1 104
284
820
3 689
1 073
2 616
3 432
1 097
2 335
3 820
1 362
2 458
3 572
1 363
2 209
7 509
2 435
5 074
7 004
2 460
4 544
3 932
1 264
2 668
3 645
1 240
2 405
3 438
2 021
1 417
3 135
2 118
1 018
7 370
3 285
4 085
6 780
3 358
3 422
14 879
5 720
9 160
13 785
5 818
7 967
operating cash flow

restated EBITDA
CAPEX
2.7
2.8
2.12
capital evolution
2 648 885 383
2 648 885 383
2 633 047 324
2 632 833 980
2 711 101 269
2 646 157 346
5/48

2013
glossary
1Q12cb
1Q13
2Q12cb
2Q13
1H12cb
1H13
3Q12cb
3Q13
4Q12cb
4Q13
2H12cb
2H13
FY12cb
FY13

revenues
external purchases
- other IT&N
labour expenses
restructuring costs
restated EBITDA
% of revenues
restatements
reported EBITDA
% of revenues
EBIT
% of revenues
financial result
income tax
2.2
2.3
2.4
2.5
2.1
2.6
2.7
2.7
10 721
(4 666)
(1 390)
(699)
(968)
(1 609)
(2 303)
(412)
9
(3)
3 346
31,2%
(115)
3 232
30,1%
10 280
(4 451)
(1 252)
(707)
(936)
(1 556)
(2 316)
(374)
(4)
(11)
3 124
30,4%
26
3 150
30,6%
10 849
(4 658)
(1 400)
(711)
(1 008)
(1 539)
(2 303)
(285)
1
(8)
3 597
33,1%
(162)
3 435
31,7%
10 323
(4 485)
(1 296)
(712)
(975)
(1 503)
(2 255)
(314)
34
(10)
3 293
31,9%
(26)
3 267
31,6%
21 570
(9 324)
(2 790)
(1 411)
(1 975)
(3 148)
(4 605)
(698)
11
(11)
6 943
32,2%
(276)
6 666
30,9%
(3 086)
0
(160)
(55)
3 365
15,6%
20 603
(8 936)
(2 548)
(1 418)
(1 911)
(3 059)
(4 572)
(688)
30
(21)
6 417
31,1%
(0)
6 417
31,1%
(2 962)
0
(388)
(74)
2 993
14,5%
(869)
(915)
1 209
141
1 068
10 590
(4 477)
(1 315)
(694)
(940)
(1 529)
(2 114)
(399)
25
(7)
3 618
34,2%
(28)
3 590
33,9%
10 162
(4 323)
(1 203)
(697)
(905)
(1 519)
(2 072)
(401)
9
(9)
3 366
33,1%
(24)
3 342
32,9%
3 346
1 079
2 267
3 124
1 150
1 975
3 597
1 353
2 243
3 293
1 305
1 987
6 943
2 433
4 510
6 417
2 455
3 962
3 618
1 221
2 397
3 366
1 293
2 072
operating cash flow

restated EBITDA
CAPEX
2.7
2.8
2.12
capital evolution
2 648 885 383

2 627 519 063
2 699 229 484
6/48

2011
2012
2013
glossary
1H11
2H11
FY11
1H12
2H12
FY12
1H13
2H13
FY13
statement of cash flows

restated EBITDA
CAPEX
spectrum and licences paid
net interest paid
income tax paid
change in WCR including variation of fixed assets suppliers
other operational items
dividends to FTSA shareholders
minority shareholders remuneration in group subsidiaries
purchase of own shares
net of acquisitions and disposals
other financial items
net debt variation ( (+) decrease / (-) increase)
2.7
2.8
2.12
2.10
2.9
2.11
2.13
7 613
(2 469)
5 144
(136)
(832)
(296)
(100)
(268)
(2 118)
(391)
(63)
344
271
1 555
7 470
(3 301)
4 169
(631)
(246)
(725)
334
(132)
(1 585)
(292)
(212)
(360)
(925)
(605)
15 083
(5 770)
9 313
(767)
(1 078)
(1 021)
234
(400)
(3 703)
(683)
(275)
(16)
(654)
950
7 004
(2 460)
4 544
(1 111)
(920)
(748)
(618)
(745)
(2 104)
(316)
(71)
1 635
167
(287)
6 781
(3 358)
3 423
(144)
(450)
(397)
562
(224)
(1 528)
(267)
(23)
(117)
(203)
632
Book KPIs Q3 2013 V6.xlsx - Group - conso accounts (2)
13 785
(5 818)
7 967
(1 255)
(1 370)
(1 145)
(56)
(969)
(3 632)
(583)
(94)
1 518
(36)
345
6 417
(2 455)
3 962
(231)
(1 117)
(369)
(883)
(210)
(526)
(262)
66
(42)
547
935
7 / 48
GROUP - comparable basis

revenues (1)
currency
Total
euros
restated EBITDA (1)

egyptian
pound
zloty
other
Total
euros
CAPEX (1)
egyptian
pound
zloty
other
Total
euros
B/S (2)
egyptian
pound
zloty
other
zloty
egyptian
pound
1Q12
actual per currency
euro exchange rate applied in 1Q12
forex impact
perimeter impact (3)
1Q12 comparable basis
EUR
10 922
8 437
824
319
1 343
1,00
1,00
4,23
4,16
7,91
8,83
15
(0)
839
(33)
0
286
na
na
(18)
(165)
1 159
3 432
2 719
282
110
320
1,00
1,00
4,23
4,16
7,91
8,83
(7)
(79)
3 346
(32)
2 687
5
1
288
(11)
(0)
99
na
na
(0)
(47)
272
3 572
2 865
288
112
308
1,00
1,00
4,26
4,20
7,75
9,08
4
1
292
(17)
0
96
na
na
1
(2)
306
EUR
EUR
EUR
(37)
(165)
10 721
0
0
8 437
EUR
10 921
8 517
853
330
1 221
1,00
1,00
4,26
4,20
7,75
9,08
(48)
0
282
na
na
(21)
(6)
1 194
(12)
36
3 597
0
38
2 903
7 004
5 584
570
222
628
1,00
1,00
4,24
4,18
7,83
8,96
0
6
5 590
8
1
580
(28)
(0)
194
na
na
0
(50)
579
1 097
841
98
36
122
1,00
1,00
4,23
4,16
7,91
8,83
(4)
(14)
1 079
1
842
2
0
100
(4)
0
32
na
na
(2)
(14)
106
1 363
1 016
110
59
178
1,00
1,00
4,26
4,20
7,75
9,08
(10)
0
1 353
(0)
1 015
1
1
112
(8)
0
51
na
na
(3)
(0)
174
2 460
1 857
208
96
299
1,00
1,00
4,24
4,18
7,83
8,96
0
1 857
3
1
212
(12)
0
84
na
na
(5)
(14)
280
4,15
4,18
8,07
8,71
4,25
4,34
7,63
9,18
4,25
4,34
7,63
9,18
2Q12
actual per currency
euro exchange rate in 2Q12
forex impact
EUR
EUR
EUR
(58)
(13)
10 849
0
(7)
8 510
11
(0)
864
EUR
21 843
16 953
1 677
649
2 564
1,00
1,00
4,24
4,18
7,83
8,96
0
(7)
16 947
26
(1)
1 703
(81)
0
568
na
na
(40)
(171)
2 353
1H12
actual per currency
euro exchange rate in 1H12
forex impact
1h12 comparable basis
EUR
EUR
EUR
(95)
(178)
21 570
(19)
(43)
6 943
Book KPIs Q3 2013 V6.xlsx - Group - comparable basis
(14)
(14)
2 433
8 / 48
GROUP - comparable basis

revenues (1)
currency
Total
euros
restated EBITDA (1)

egyptian
pound
zloty
other
Total
euros
CAPEX (1)
egyptian
pound
zloty
other
Total
euros
B/S (2)
egyptian
pound
zloty
other
zloty
egyptian
pound
3Q12
actual per currency
forex impact
EUR
10 755
8 324
830
347
1 254
4,14
4,25
7,61
9,23
(60)
0
286
na
na
(61)
(11)
1 182
3 645
3 035
(28)
1
3 618
0
5
3 039
10 649
8 619
1,00
1,00
1
2
895
EUR
EUR
EUR
(143)
(21)
10 590
0
(10)
8 314
(22)
(1)
807
EUR
32 598
25 278
2 507
996
3 817
1,00
1,00
4,21
4,20
7,76
9,05
4
(1)
2 510
(142)
0
854
na
na
(101)
(181)
3 535
(47)
(42)
10 560
0
10
8 629
3 135
2 547
322
90
198
4,14
4,25
7,61
9,23
(7)
1
316
(17)
0
74
na
na
(4)
(5)
189
1 240
914
103
64
159
4,14
4,25
7,61
9,23
(3)
0
101
(11)
0
53
na
na
(6)
0
153
(20)
(0)
1 221
(1)
913
892
312
826
3 700
2 771
4,21
4,20
7,76
9,05
1,00
1,00
(44)
(0)
268
na
na
(4)
(54)
768
311
159
459
4,21
4,20
7,76
9,05
(23)
0
137
na
na
(11)
(14)
433
(33)
(14)
3 653
0
(1)
2 770
1
1
313
2 118
1 484
4,10
4,23
7,89
9,31
4,10
4,23
7,89
9,31
4,07
4,20
8,40
9,12
4,07
4,20
8,40
9,12
4,07
4,20
8,40
9,12
9m12
actual per currency
euro exchange rate applied in 9m12
euro exchange rate applied in 9m13
forex impact
9m12 comparable basis
EUR
EUR
EUR
(239)
(200)
32 160
0
(17)
25 261
EUR
10 917
8 484
4Q12
actual per currency
forex impact
838
327
1 268
4,11
4,19
7,94
9,34
(49)
0
278
na
na
(58)
(16)
1 194
(19)
(3)
3 114
0
1
2 549
6 780
5 582
EUR
EUR
EUR
(124)
(29)
10 764
0
(12)
8 472
(17)
(0)
820
EUR
21 672
16 809
1 668
673
2 522
4,12
4,22
7,78
9,28
(47)
(2)
6 731
13 785
248
100
241
4,11
4,19
7,94
9,34
(6)
1
243
(14)
(0)
86
na
na
1
(5)
237
(28)
0
2 090
0
(1)
1 483
3 358
2 398
246
108
280
4,11
4,19
7,94
9,34
(3)
1
245
(16)
0
92
na
na
(10)
(0)
270
2H12
actual per currency
forex impact
2H12 comparable basis
EUR
EUR
EUR
(268)
(50)
21 354
0
(22)
16 786
(39)
(1)
1 628
(109)
0
564
na
na
(119)
(27)
2 376
EUR
43 515
33 762
3 345
1 322
5 085
1,00
1,00
4,18
4,20
7,81
9,12
0
(29)
33 733
(13)
(1)
3 331
(191)
0
1 132
na
na
(159)
(198)
4 729
570
190
438
4,12
4,22
7,78
9,28
0
6
5 588
(13)
2
559
(31)
(0)
159
na
na
(3)
(10)
426
350
172
439
4,12
4,22
7,78
9,28
(5)
2
346
(27)
0
145
na
na
(16)
(0)
423
(48)
(0)
3 310
0
(2)
2 396
11 166
1 140
412
1 066
5 818
4 254
1,00
1,00
4,18
4,20
7,81
9,12
1,00
1,00
0
12
11 178
(4)
3
1 138
(59)
(0)
354
na
na
(3)
(60)
1 004
558
267
738
4,18
4,20
7,81
9,12
na
na
(21)
(14)
703
0
(2)
4 253
(2)
3
558
(39)
0
229
FY12
actual per currency
euro exchange rate applied in FY12
euro exchange rate applied in FY13
forex impact
FY12 comparable basis
EUR
EUR
EUR
(363)
(228)
42 924
(66)
(45)
13 674
(62)
(14)
5 743
(1) Average exchange rates over the period used to convert the P&L accounts of the group foreign subsidiaries from local currency to euros.
(2) End of period exchange rates used to convert the balance sheet accounts of the group foreign subsidiaries from local currency to euros.
(3) Unaudited figures, subject to adjustments. Main impact on perimeter concerns Orange Switzerland and Etrali, which is excluded from 2012 comparable basis.
Book KPIs Q3 2013 V6.xlsx - Group - comparable basis
9 / 48
GROUP - financial KPIs

2011
glossary
1Q10cb
1Q11
2Q10cb
2Q11
1H10cb
1H11
3Q10cb
3Q11
4Q10cb
4Q11
2H10cb
2H11
FY10cb
FY11
revenues by country
group revenues
yoy variance (cb)
France
yoy variance (cb)
Spain
yoy variance (cb)
Poland
yoy variance (cb)
rest of the world
yoy variance (cb)
enterprise
yoy variance (cb)
international carrier and shared services
yoy variance (cb)
eliminations
11 382
5 767
923
982
2 153
1 803
394
(640)
11 228
-1,4%
5 623
-2,5%
959
4,0%
946
-3,7%
2 136
-0,8%
1 784
-1,0%
378
-4,2%
(598)
11 491
5 809
945
1 007
2 180
1 802
402
(653)
11 341
-1,3%
5 682
-2,2%
984
4,2%
957
-5,0%
2 145
-1,6%
1 765
-2,1%
396
-1,5%
(587)
22 873
11 577
1 867
1 989
4 333
3 604
797
(1 294)
22 569
-1,3%
11 305
-2,3%
1 943
4,1%
1 902
-4,3%
4 281
-1,2%
3 548
-1,6%
774
-2,8%
(1 184)
11 520
5 835
991
934
2 245
1 753
426
(664)
11 280
-2,1%
5 569
-4,6%
1 039
4,8%
899
-3,7%
2 222
-1,0%
1 734
-1,1%
413
-3,2%
(595)
11 627
5 903
962
858
2 301
1 856
403
(657)
11 428
-1,7%
5 661
-4,1%
1 010
5,0%
824
-4,1%
2 292
-0,4%
1 818
-2,0%
423
5,0%
(600)
23 146
11 737
1 953
1 792
4 546
3 608
830
(1 320)
22 708
-1,9%
11 230
-4,3%
2 049
4,9%
1 722
-3,9%
4 514
-0,7%
3 552
-1,6%
836
0,8%
(1 196)
46 020
23 314
3 821
3 781
8 879
7 213
1 626
(2 614)
45 277
-1,6%
22 534
-3,3%
3 993
4,5%
3 625
-4,1%
8 795
-0,9%
7 101
-1,6%
1 610
-1,0%
(2 381)
group revenues
yoy variance (cb)
mobile services
yoy variance (cb)
yoy variance (cb)
fixed services
yoy variance (cb)
enterprise & international carrier & shared services
yoy variance (cb)
other revenues
yoy variance (cb)
11 228
11 341
22 569
11 280
11 428
22 708
45 277
3.2
5 270
5 415
10 684
5 440
5 379
10 819
21 504
3.3
232
231
463
208
343
550
1 013
3.4
3 539
3 514
7 054
3 472
3 420
6 892
13 945
1 921
1 932
3 853
1 911
1 997
3 908
7 761
266
249
515
249
290
539
1 054
3.5
Book KPIs Q3 2013 V6.xlsx - Group - financial KPIs
10 / 48

2011
glossary
1Q10cb
1Q11
2Q10cb
2Q11
1H10cb
1H11
3Q10cb
3Q11
4Q10cb
4Q11
2H10cb
2H11
FY10cb
FY11
restated EBITDA
group restated EBITDA
yoy variance (cb)
France
yoy variance (cb)
Spain
yoy variance (cb)
Poland
yoy variance (cb)
rest of the world
yoy variance (cb)
enterprise
yoy variance (cb)
yoy variance (cb)
2.7
3 936
3 734
-5,1%
4 120
3 879
-5,9%
8 056
4 690
365
732
1 629
637
2
7 613
-5,5%
4 355
-7,2%
381
4,3%
698
-4,6%
1 471
-9,7%
649
1,9%
60
n/s
4 219
2 469
10,6%
1 237
11,5%
170
3,9%
228
25,9%
489
-2,2%
163
13,7%
182
34,9%
1 237
3 998
-5,2%
3 571
3 472
-2,8%
7 789
4 608
399
665
1 561
619
(62)
7 470
-4,1%
4 299
-6,7%
458
14,8%
576
-13,4%
1 523
-2,4%
634
2,4%
(21)
-66,6%
15 846
3 301
-1,5%
1 382
-5,6%
235
0,7%
399
-13,9%
920
9,5%
180
3,0%
185
5,7%
5 584
9 298
764
1 397
3 190
1 256
(60)
15 083
-4,8%
8 654
-6,9%
839
9,8%
1 274
-8,8%
2 994
-6,1%
1 283
2,2%
39
-165,6%
CAPEX
group CAPEX
yoy variance (cb)
France
yoy variance (cb)
Spain
yoy variance (cb)
Poland
yoy variance (cb)
rest of the world
yoy variance (cb)
enterprise
yoy variance (cb)
yoy variance (cb)
2.8
938
1 081
15,3%
1 295
1 387
7,1%
2 233
1 110
164
181
500
143
135
1 262
2,1%
2 115
2 039
-3,6%
3 352
1 464
234
464
840
175
175
2 574
397
645
1 340
318
310
11 / 48
5 770
3,3%
2 619
1,7%
405
2,0%
627
-2,8%
1 409
5,1%
343
7,8%
367
18,4%

2012
glossary
1Q11cb
1Q12
2Q11cb
2Q12
1H11cb
1H12
3Q11cb
3Q12
4Q11cb
4Q12
2H11cb
2H12
FY11cb
FY12
revenues by country
group revenues
yoy variance (cb)
France
yoy variance (cb)
Spain
yoy variance (cb)
Poland
yoy variance (cb)
rest of the world
yoy variance (cb)
enterprise
yoy variance (cb)
yoy variance (cb)
eliminations
11 124
5 636
959
862
2 091
1 790
372
(586)
10 922
-1,8%
5 401
-4,2%
981
2,3%
832
-3,4%
2 134
2,0%
1 734
-3,1%
410
10,2%
(569)
11 151
10 922
-1,8%
5 163
-0,8%
251
11,2%
3 369
-3,6%
1 910
-1,1%
229
-13,9%
11 151
5 696
983
872
1 986
1 792
392
(571)
10 921
-2,1%
5 425
-4,8%
1 007
2,5%
862
-1,2%
2 011
1,2%
1 755
-2,1%
407
3,8%
(546)
22 275
11 332
1 942
1 734
4 078
3 582
764
(1 157)
21 843
-1,9%
10 826
-4,5%
1 988
2,4%
1 694
-2,3%
4 144
1,6%
3 489
-2,6%
817
6,9%
(1 115)
11 150
21 843
-1,9%
10 298
-1,4%
505
13,2%
6 737
-3,4%
3 850
-1,2%
452
-12,5%
11 150
5 583
1 038
888
2 034
1 778
407
(578)
10 755
-3,5%
5 280
-5,4%
1 027
-1,0%
840
-5,5%
2 047
0,6%
1 726
-2,9%
391
-3,9%
(556)
11 278
10 755
-3,5%
5 049
-4,0%
244
26,6%
3 344
-3,9%
1 896
-3,3%
222
-13,4%
11 278
5 645
1 010
904
2 052
1 836
414
(583)
10 917
-3,2%
5 325
-5,7%
1 011
0,1%
847
-6,3%
2 090
1,9%
1 786
-2,7%
415
0,1%
(558)
22 428
11 228
2 047
1 793
4 086
3 614
821
(1 161)
21 672
-3,4%
10 605
-5,5%
2 038
-0,4%
1 687
-5,9%
4 137
1,2%
3 513
-2,8%
806
-1,9%
(1 114)
44 703
22 560
3 989
3 526
8 164
7 196
1 585
(2 318)
43 515
-2,7%
21 431
-5,0%
4 027
0,9%
3 381
-4,1%
8 281
1,4%
7 001
-2,7%
1 623
2,4%
(2 229)
group revenues
yoy variance (cb)
mobile services
yoy variance (cb)
yoy variance (cb)
fixed services
yoy variance (cb)
yoy variance (cb)
other revenues
yoy variance (cb)
11 124
3.2
5 206
3.3
226
3.4
3 495
1 930
3.5
266
5 238
221
3 477
1 965
251
10 921
-2,1%
5 135
-2,0%
254
15,2%
3 368
-3,1%
1 940
-1,3%
223
-10,9%
22 275
10 444
447
6 972
3 895
517
5 261
192
3 479
1 961
257
5 207
319
3 464
2 018
270
10 917
-3,2%
4 966
-4,6%
364
13,9%
3 362
-2,9%
1 973
-2,2%
252
-6,7%
22 428
10 468
512
6 944
3 979
527
21 672
-3,4%
10 015
-4,3%
607
18,7%
6 707
-3,4%
3 869
-2,7%
474
-10,0%
44 703
20 912
958
13 916
7 874
1 043
12 / 48
43 515
-2,7%
20 313
-2,9%
1 112
16,1%
13 444
-3,4%
7 719
-2,0%
926
-11,2%

2012
glossary
1Q11cb
1Q12
2Q11cb
2Q12
1H11cb
1H12
3Q11cb
3Q12
4Q11cb
4Q12
2H11cb
2H12
FY11cb
FY12
restated EBITDA
yoy variance (cb)
France
yoy variance (cb)
Spain
yoy variance (cb)
Poland
yoy variance (cb)
rest of the world
yoy variance (cb)
enterprise
yoy variance (cb)
yoy variance (cb)
2.7
3 689
3 432
-7,0%
3 820
3 572
-6,5%
7 509
4 416
381
643
1 418
649
3
7 004
-6,7%
4 020
-9,0%
455
19,4%
591
-8,0%
1 453
2,5%
596
-8,2%
(111)
n/s
3 932
2 460
1,0%
1 246
0,5%
210
23,7%
208
1,5%
493
4,4%
172
-0,2%
131
-25,6%
1 264
3 645
-7,3%
3 438
3 135
-8,8%
7 370
4 284
458
595
1 400
642
(9)
6 780
-8,0%
3 814
-11,0%
496
8,3%
564
-5,1%
1 346
-3,8%
581
-9,5%
(22)
131,9%
14 879
3 358
2,2%
1 466
6,2%
263
11,9%
350
-13,6%
815
-8,7%
180
-4,9%
284
55,0%
5 720
8 699
840
1 238
2 818
1 291
(6)
13 785
-7,4%
7 834
-9,9%
951
13,3%
1 156
-6,6%
2 800
-0,6%
1 177
-8,8%
(133)
n/s
CAPEX
group CAPEX
yoy variance (cb)
France
yoy variance (cb)
Spain
yoy variance (cb)
Poland
yoy variance (cb)
rest of the world
yoy variance (cb)
enterprise
yoy variance (cb)
yoy variance (cb)
2.8
1 073
1 097
2,2%
1 362
1 363
0,1%
2 435
1 239
170
205
472
172
176
1 240
-1,9%
2 021
2 118
4,8%
3 285
1 380
235
405
892
190
183
2 620
405
610
1 365
362
359
13 / 48
5 818
1,7%
2 712
3,5%
473
16,9%
558
-8,5%
1 308
-4,1%
352
-2,6%
415
15,5%

2013
glossary
1Q12cb
1Q13
2Q12cb
2Q13
1H12cb
1H13
3Q12cb
3Q13
4Q12cb
4Q13
2H12cb
2H13
FY12cb
FY13
revenues by country
group revenues
yoy variance (cb)
France
yoy variance (cb)
Spain
yoy variance (cb)
Poland
yoy variance (cb)
rest of the world
yoy variance (cb)
enterprise
yoy variance (cb)
yoy variance (cb)
eliminations
10 721
5 399
981
847
1 920
1 726
409
(561)
10 280
-4,1%
5 068
-6,1%
989
0,8%
786
-7,2%
1 934
0,7%
1 635
-5,3%
407
-0,4%
(539)
10 849
10 280
-4,1%
4 717
-5,5%
262
10,6%
3 276
-2,9%
1 819
-4,4%
206
-3,4%
10 849
5 423
1 007
873
1 945
1 740
405
(545)
10 323
-4,8%
5 015
-7,5%
1 032
2,5%
786
-9,9%
1 943
-0,1%
1 662
-4,5%
424
4,5%
(539)
21 570
10 323
-4,8%
4 721
-7,3%
277
9,8%
3 242
-3,8%
1 872
-2,7%
211
0,8%
21 570
10 822
1 988
1 720
3 866
3 467
814
(1 106)
20 603
-4,5%
10 084
-6,8%
2 021
1,6%
1 572
-8,6%
3 877
0,3%
3 297
-4,9%
830
2,0%
(1 078)
10 590
20 603
-4,5%
9 438
-6,4%
539
10,2%
6 518
-3,4%
3 690
-3,6%
418
-1,3%
10 590
5 278
1 027
817
1 954
1 678
390
(554)
10 162
-4,0%
4 980
-5,6%
1 040
1,2%
752
-7,9%
1 944
-0,5%
1 558
-7,2%
443
13,4%
(555)
group revenues
yoy variance (cb)
mobile services
yoy variance (cb)
yoy variance (cb)
fixed services
yoy variance (cb)
yoy variance (cb)
other revenues
yoy variance (cb)
10 721
3.2
4 993
3.3
237
3.4
3 375
1 903
3.5
214
5 092
253
3 372
1 924
210
10 084
489
6 746
3 827
423
4 970
241
3 327
1 847
206
10 162
-4,0%
4 602
-7,4%
330
36,9%
3 238
-2,7%
1 780
-3,7%
212
3,2%
14 / 48

2013
glossary
1Q12cb
1Q13
2Q12cb
2Q13
1H12cb
1H13
3Q12cb
3Q13
4Q12cb
4Q13
2H12cb
2H13
FY12cb
FY13
restated EBITDA
yoy variance (cb)
France
yoy variance (cb)
Spain
yoy variance (cb)
Poland
yoy variance (cb)
rest of the world
yoy variance (cb)
enterprise
yoy variance (cb)
yoy variance (cb)
2.7
3 346
3 124
-6,6%
3 597
3 293
-8,4%
6 943
3 960
455
602
1 374
592
(40)
6 417
-7,6%
3 662
-7,5%
469
3,1%
487
-19,0%
1 240
-9,8%
517
-12,7%
43
n/s
3 618
3 366
-7,0%
2 455
0,9%
1 277
2,5%
237
12,9%
204
-3,8%
398
-13,8%
149
-12,7%
189
43,5%
1 221
1 293
6,0%
CAPEX
group CAPEX
yoy variance (cb)
France
yoy variance (cb)
Spain
yoy variance (cb)
Poland
yoy variance (cb)
rest of the world
yoy variance (cb)
enterprise
yoy variance (cb)
yoy variance (cb)
2.8
1 079
1 150
6,5%
1 353
1 305
-3,5%
2 433
1 246
210
212
462
171
131
15 / 48
GROUP - operational KPIs

2011
(in thousands)
2012
2013
glossary
1Q11
2Q11
3Q11
4Q11
1Q12
2Q12
3Q12
4Q12
1Q13
2Q13
3Q13
4Q13
group KPIs
group customers (excl. MVNOs)
Orange branded customers
1.1
215 244
137 024
216 522
138 221
220 279
140 870
225 506
142 624
223 932
176 214
224 526
184 020
227 636
186 679
230 657
188 127
229 847
186 772
231 462
189 977
232 521
190 101
1.2
1.3
1.4
1.6
156 091
51 665
104 426
4 936
157 537
52 477
105 061
5 177
161 327
53 138
108 189
5 138
166 569
54 194
112 375
5 614
165 151
53 624
111 528
5 166
165 976
54 255
111 721
5 272
169 216
55 633
113 583
5 045
172 404
56 992
115 413
5 031
171 800
57 758
114 042
4 464
173 629
59 099
114 530
4 644
174 677
60 144
114 533
4 873
1.13
44 939
13 905
13 720
114
68
44 660
14 032
13 837
124
72
44 469
14 215
14 010
134
74
44 265
14 425
14 203
149
77
43 992
14 557
14 317
162
78
43 664
14 677
14 418
179
80
43 428
14 798
14 519
201
81
43 168
14 910
14 593
234
83
42 899
14 994
14 643
265
85
42 579
15 107
14 723
299
85
42 410
15 297
14 876
334
87
8 496
4 395
8 635
4 598
8 879
4 856
9 149
5 138
9 354
5 349
9 489
5 506
9 687
5 705
9 880
5 908
10 019
6 043
10 190
6 164
10 416
6 299
312
313
315
317
320
322
323
326
327
327
330
3.12
170 389
80 884
3 191
25 088
26 951
21 061
13 214
169 849
81 117
3 173
23 959
27 142
21 244
13 214
169 115
81 223
3 162
23 407
26 649
21 578
13 096
171 949
82 931
3 187
23 560
26 611
21 642
14 018
170 727
82 547
3 151
23 388
25 936
21 679
14 026
170 338
82 497
3 151
23 091
25 933
21 662
14 004
170 451
82 310
3 947
22 581
26 003
21 705
13 905
170 531
82 630
3 962
22 235
26 195
21 641
13 868
169 504
81 472
4 036
22 231
26 129
21 559
14 077
167 835
80 778
4 018
21 654
26 340
21 067
13 978
165 779
79 965
4 055
20 735
26 287
20 872
13 865
3.13
165 778
165 469
165 198
165 109
77 235
3 089
24 119
26 650
21 103
12 913
164 822
164 092
163 848
163 545
76 753
3 406
22 700
26 013
21 387
13 287
162 241
75 579
3 824
22 085
26 141
21 267
13 346
161 457
75 114
3 835
21 850
26 188
21 171
13 299
160 374
74 655
3 860
21 470
26 170
20 978
13 242
mobile group KPIs

customer base
mobile customers (excl. MVNOs)
- contract
- prepaid
MVNOs customers (in Europe)
fixed group KPIs

customer base
broadband customers
- ADSL
- FTTH
- others
internet features (in Europe) (1)
VoIP customers
IPTV and satellite customers
1.18
enterprise group KPIs

IP VPN accesses
headcount
headcount (end of periode - historical basis) (2)
group headcount
- France
- Spain
- Poland
- Rest of the world
- Entreprise
- IC & SS
headcount (average cumulated full time equivalent - historical basis) (2)
group headcount
- France
- Spain
- Poland
- Rest of the world
- Entreprise
- IC & SS
(1) This includes France, UK, Spain, Poland, Belgium and Slovakia.
(2) The headcount numbers reflect the Group's current consolidated scope (all associates are excluded).
Book KPIs Q3 2013 V6.xlsx - Group - operational KPIs
16 / 48
GROUP - segment reporting

1H11
glossary
France
1H10 cb
Spain
1H11
1H10 cb
Poland
1H11
1H10 cb
ROW
1H11
1H10 cb
OBS
1H11
1H10 cb
IC&SS
1H11
1H10 cb
eliminations
1H11
1H10 cb
1H11
total
1H10 cb
1H11

revenues
external purchases
labour expenses
other operating incomes & expenses
restructuring costs
restated EBITDA
% of revenues
restatements
reported EBITDA
% of revenues
EBIT
% of revenues
2.2
2.1
2.6
2.7
2.7
11 577
(4 227)
(2 395)
(228)
(4)
(33)
4 690
40,5%
(28)
4 662
40,3%
(1 079)
0
(1)
2
3 584
31,0%
11 305
(4 232)
(2 446)
(248)
0
(24)
4 355
38,5%
(32)
4 323
38,2%
(1 158)
0
0
(1)
3 164
28,0%
1 867
(1 302)
(88)
(112)
(1)
(0)
365
19,6%
0
365
19,6%
(478)
0
(1)
(1)
(115)
-6,1%
1 943
(1 356)
(92)
(112)
(0)
(1)
381
19,6%
0
381
19,6%
(491)
0
(1)
0
(112)
-5,8%
1 989
(892)
(293)
(69)
1
(4)
732
36,8%
0
732
36,8%
(481)
0
(1)
0
249
12,5%
1 902
(878)
(275)
(53)
2
(1)
698
36,7%
82
779
41,0%
(501)
0
(1)
0
278
14,6%
4 333
(2 116)
(371)
(213)
(1)
(4)
1 629
37,6%
0
1 629
37,6%
(659)
0
0
(4)
966
22,3%
Book KPIs Q3 2013 V6.xlsx - Group - segment reporting
4 281
(2 164)
(408)
(230)
(3)
(5)
1 471
34,4%
0
1 471
34,4%
(799)
0
(46)
(7)
619
14,5%
3 604
(2 134)
(749)
(76)
(0)
(8)
637
17,7%
(2)
636
17,6%
(166)
0
0
(1)
469
13,0%
3 548
(2 051)
(776)
(69)
0
(3)
649
18,3%
(1)
648
18,3%
(165)
0
0
1
484
13,6%
797
(1 652)
(509)
1 368
6
(7)
2
0,3%
(7)
(5)
-0,6%
(305)
0
2
(18)
(326)
-40,9%
774
(1 547)
(504)
1 332
9
(4)
60
7,7%
20
79
10,3%
(285)
0
1
(53)
(259)
-33,4%
(1 294)
2 814
0
(1 520)
0
0
1
0,0%
0
1
0,0%
0
0
0
0
1
0,0%
(1 185)
2 590
0
(1 405)
0
0
(0)
0,0%
0
(0)
0,0%
0
0
0
0
0
0,0%
22 873
(9 509)
(4 405)
(850)
1
(55)
8 056
35,2%
(37)
8 019
35,1%
(3 168)
0
(1)
(21)
4 829
21,1%
22 569
(9 639)
(4 501)
(786)
9
(38)
7 613
33,7%
68
7 681
34,0%
(3 399)
0
(47)
(61)
4 174
18,5%
17 / 48

FY11
glossary
France
FY10 cb
Spain
FY11
FY10 cb
Poland
FY11
FY10 cb
ROW
FY11
FY10 cb
OBS
FY11
FY10 cb
IC&SS
FY11
FY10 cb
eliminations
FY11
FY10 cb
FY11
total
FY10 cb
FY11

revenues
external purchases
labour expenses
restructuring costs
restated EBITDA
% of revenues
restatements
reported EBITDA
% of revenues
EBIT
% of revenues
2.2
2.1
2.6
2.7
2.7
23 314
(8 730)
(4 690)
(535)
(3)
(57)
9 298
39,9%
(401)
8 898
38,2%
(2 265)
0
(1)
4
6 636
28,5%
22 534
(8 564)
(4 733)
(550)
(0)
(34)
8 654
38,4%
(84)
8 569
38,0%
(2 327)
0
(1)
0
6 241
27,7%
3 821
(2 640)
(175)
(240)
(1)
(0)
764
20,0%
0
764
20,0%
(979)
0
(2)
(2)
(219)
-5,7%
3 993
(2 742)
(181)
(230)
1
(1)
839
21,0%
0
839
21,0%
(1 005)
0
(2)
0
(168)
-4,2%
3 781
(1 739)
(529)
(120)
12
(8)
1 397
36,9%
(278)
1 118
29,6%
(914)
0
(3)
0
201
5,3%
3 625
(1 703)
(494)
(117)
4
(42)
1 274
35,1%
74
1 347
37,2%
(902)
0
(2)
0
443
12,2%
8 879
(4 435)
(765)
(475)
(6)
(9)
3 190
35,9%
0
3 190
35,9%
(1 395)
0
(587)
(6)
1 201
13,5%
8 795
(4 558)
(816)
(408)
(8)
(11)
2 994
34,0%
(1)
2 993
34,0%
(1 571)
0
(822)
(5)
595
6,8%
7 213
(4 313)
(1 482)
(143)
(0)
(19)
1 256
17,4%
(18)
1 238
17,2%
(341)
0
0
0
897
12,4%
7 101
(4 120)
(1 538)
(145)
0
(15)
1 283
18,1%
(7)
1 276
18,0%
(338)
0
(1)
2
940
13,2%
1 626
(3 359)
(1 142)
2 792
61
(39)
(60)
-3,7%
(621)
(680)
-41,8%
(643)
0
2
(42)
(1 364)
-83,9%
1 610
(3 182)
(1 046)
2 617
53
(12)
39
2,4%
65
104
6,5%
(593)
642
(162)
(95)
(104)
-6,5%
(2 614)
5 606
0
(2 992)
0
0
0
0,0%
0
0
0,0%
0
0
0
0
0
0,0%
(2 381)
5 232
0
(2 851)
0
0
0
0,0%
0
0
0,0%
0
0
0
0
0
0,0%
46 020
(19 610)
(8 784)
(1 712)
63
(132)
15 846
34,4%
(1 317)
14 528
31,6%
(6 538)
0
(592)
(45)
7 353
16,0%
45 277
(19 638)
(8 808)
(1 683)
50
(116)
15 083
33,3%
47
15 129
33,4%
(6 735)
642
(991)
(97)
7 948
17,6%
18 / 48

1H12
glossary
France
1H11 cb
Spain
1H12
1H11 cb
Poland
1H12
1H11 cb
ROW
1H12
1H11 cb
OBS
1H12
1H11 cb
IC&SS
1H12
1H11 cb
eliminations
1H12
1H11 cb
1H12
total
1H11 cb
1H12

revenues
external purchases
labour expenses
restructuring costs
restated EBITDA
% of revenues
restatements
reported EBITDA
% of revenues
EBIT
% of revenues
2.2
2.1
2.6
2.7
2.7
11 332
(4 188)
(2 425)
(280)
0
(24)
4 416
39,0%
(32)
4 384
38,7%
(1 164)
0
(0)
2
3 222
28,4%
10 826
(4 054)
(2 453)
(294)
1
(6)
4 020
37,1%
(36)
3 984
36,8%
(1 170)
0
0
1
2 815
26,0%
1 942
(1 354)
(92)
(112)
(0)
(1)
381
19,6%
0
381
19,6%
(491)
0
(1)
(0)
(112)
-5,7%
1 988
(1 326)
(92)
(115)
0
0
455
22,9%
0
455
22,9%
(450)
0
(1)
0
4
0,2%
1 734
(814)
(245)
(33)
2
(1)
643
37,1%
(115)
528
30,5%
(459)
0
(1)
0
68
3,9%
1 694
(845)
(252)
(8)
3
(0)
591
34,9%
0
591
34,9%
(383)
0
(2)
1
207
12,2%
4 078
(2 042)
(379)
(230)
(3)
(5)
1 418
34,8%
0
1 418
34,8%
(747)
0
(49)
(7)
615
15,1%
4 144
(2 132)
(390)
(168)
2
(2)
1 453
35,1%
91
1 544
37,3%
(718)
0
(157)
(1)
668
16,1%
3 582
(2 070)
(788)
(73)
0
(3)
649
18,1%
(1)
648
18,1%
(170)
0
0
1
478
13,3%
3 489
(2 013)
(824)
(51)
(0)
(5)
596
17,1%
(5)
591
16,9%
(180)
0
0
1
411
11,8%
764
(1 544)
(555)
1 334
9
(5)
3
0,4%
20
23
3,0%
(277)
0
1
(55)
(309)
-40,4%
817
(1 602)
(632)
1 299
4
2
(111)
-13,6%
(234)
(345)
-42,2%
(214)
0
(0)
(57)
(615)
-75,3%
(1 157)
2 527
0
(1 370)
0
0
(0)
0,0%
0
(0)
0,0%
0
0
0
0
(0)
0,0%
(1 115)
2 486
0
(1 371)
0
0
(0)
0,0%
0
(0)
0,0%
0
0
0
0
(0)
0,0%
22 275
(9 486)
(4 485)
(765)
8
(38)
7 509
33,7%
(128)
7 381
33,1%
(3 309)
0
(51)
(59)
3 962
17,8%
21 843
(9 486)
(4 643)
(708)
10
(11)
7 004
32,1%
(184)
6 820
31,2%
(3 114)
0
(161)
(57)
3 488
16,0%
19 / 48

FY12
glossary
France
FY11 cb
Spain
FY12
FY11 cb
Poland
FY12
FY11 cb
ROW
FY12
FY11 cb
OBS
FY12
FY11 cb
IC&SS
FY12
FY11 cb
eliminations
FY12
FY11 cb
FY12
total
FY11 cb
FY12

revenues
external purchases
labour expenses
restructuring costs
restated EBITDA
% of revenues
restatements
reported EBITDA
% of revenues
EBIT
% of revenues
2.2
2.1
2.6
2.7
2.7
22 560
(8 526)
(4 721)
(581)
(0)
(33)
8 699
38,6%
(84)
8 615
38,2%
(2 333)
0
(1)
3
6 283
27,9%
21 431
(8 178)
(4 779)
(624)
(1)
(15)
7 834
36,6%
(1 071)
6 763
31,6%
(2 431)
0
(26)
0
4 306
20,1%
3 989
(2 738)
(181)
(230)
1
(1)
840
21,0%
0
840
21,0%
(1 005)
0
(2)
0
(168)
-4,2%
4 027
(2 654)
(195)
(227)
0
0
951
23,6%
0
951
23,6%
(774)
0
(8)
0
169
4,2%
3 526
(1 671)
(474)
(106)
4
(41)
1 238
35,1%
(123)
1 115
31,6%
(880)
0
(2)
0
233
6,6%
3 381
(1 662)
(486)
(83)
3
2
1 156
34,2%
0
1 156
34,2%
(769)
0
(893)
1
(505)
-14,9%
8 164
(4 186)
(733)
(409)
(8)
(10)
2 818
34,5%
(1)
2 817
34,5%
(1 480)
0
(841)
(4)
492
6,0%
8 281
(4 338)
(765)
(379)
3
(3)
2 800
33,8%
93
2 893
34,9%
(1 516)
0
(901)
(145)
332
4,0%
7 196
(4 172)
(1 565)
(154)
0
(16)
1 291
17,9%
(7)
1 284
17,8%
(349)
0
(1)
2
937
13,0%
7 001
(4 045)
(1 631)
(130)
(1)
(17)
1 177
16,8%
(43)
1 134
16,2%
(362)
0
(11)
3
763
10,9%
1 585
(3 172)
(1 087)
2 625
53
(10)
(6)
-0,4%
65
59
3,7%
(580)
0
(159)
(99)
(780)
-49,2%
1 623
(3 202)
(1 214)
2 603
61
(4)
(133)
-8,2%
(269)
(401)
-24,7%
(477)
0
(2)
(122)
(1 002)
-61,8%
(2 318)
5 136
0
(2 818)
0
0
0
0,0%
0
0
0,0%
0
0
0
0
0
0,0%
(2 229)
4 978
0
(2 750)
0
0
(0)
0,0%
0
(0)
0,0%
0
0
0
0
(0)
0,0%
44 703
(19 329)
(8 761)
(1 673)
50
(111)
14 879
33,3%
(150)
14 730
33,0%
(6 627)
0
(1 006)
(98)
6 999
15,7%
43 515
(19 100)
(9 070)
(1 590)
66
(37)
13 785
31,7%
(1 289)
12 495
28,7%
(6 329)
0
(1 841)
(263)
4 063
9,3%
20 / 48

1H13
glossary
France
1H12 cb
Spain
1H13
1H12 cb
Poland
1H13
1H12 cb
ROW
1H13
1H12 cb
OBS
1H13
1H12 cb
IC&SS
1H13
1H12 cb
eliminations
1H13
1H12 cb
1H13
total
1H12 cb
1H13

revenues
external purchases
labour expenses
restructuring costs
restated EBITDA
% of revenues
restatements
reported EBITDA
% of revenues
EBIT
% of revenues
2.2
2.1
2.6
2.7
2.7
10 822
(4 052)
(2 518)
(289)
2
(6)
3 960
36,6%
(36)
3 923
36,3%
(1 168)
0
0
1
2 756
25,5%
10 084
(3 640)
(2 478)
(296)
0
(7)
3 662
36,3%
(65)
3 597
35,7%
(1 220)
0
(2)
(0)
2 375
23,6%
1 988
(1 326)
(92)
(115)
0
0
455
22,9%
0
455
22,9%
(450)
0
(1)
0
4
0,2%
2 021
(1 350)
(101)
(100)
0
0
469
23,2%
0
469
23,2%
(293)
0
0
0
176
8,7%
1 720
(852)
(260)
(8)
3
(0)
602
35,0%
0
602
35,0%
(390)
0
(2)
0
210
12,2%
1 572
(777)
(254)
(51)
1
(4)
487
31,0%
0
487
31,0%
(374)
0
(1)
0
113
7,2%
3 866
(1 976)
(359)
(158)
2
(1)
1 374
35,5%
(2)
1 372
35,5%
(685)
0
(157)
(1)
529
13,7%
3 877
(2 031)
(376)
(228)
(2)
(1)
1 240
32,0%
65
1 304
33,6%
(664)
0
(385)
(4)
251
6,5%
3 467
(2 000)
(818)
(50)
(0)
(5)
592
17,1%
(5)
587
16,9%
(180)
0
0
1
408
11,8%
3 297
(1 917)
(811)
(52)
5
(6)
517
15,7%
(3)
514
15,6%
(181)
0
(0)
(2)
331
10,0%
814
(1 601)
(558)
1 299
4
2
(40)
-4,9%
(234)
(273)
-33,6%
(214)
0
(0)
(55)
(542)
-66,6%
830
(1 606)
(552)
1 346
26
(3)
43
5,1%
3
46
5,5%
(230)
0
(0)
(68)
(253)
-30,4%
(1 106)
2 482
0
(1 376)
0
0
(0)
0,0%
0
(0)
0,0%
0
0
0
0
(0)
0,0%
(1 078)
2 386
0
(1 307)
0
0
(0)
0,0%
0
(0)
0,0%
0
0
0
0
(0)
0,0%
21 570
(9 324)
(4 605)
(698)
11
(11)
6 943
32,2%
(276)
6 666
30,9%
(3 086)
0
(160)
(55)
3 365
15,6%
20 603
(8 936)
(4 572)
(688)
30
(21)
6 417
31,1%
(0)
6 417
31,1%
(2 962)
0
(388)
(74)
2 993
14,5%
21 / 48
FRANCE - financial KPIs

2011
glossary
1Q10cb
revenues
yoy variance (cb)
mobile services
yoy variance (cb)
yoy variance (cb)
fixed services
yoy variance (cb)
fixed services retail
yoy variance (cb)
fixed narrowband
yoy variance (cb)
- fixed broadband
yoy variance (cb)
fixed wholesale
yoy variance (cb)
other revenues
yoy variance (cb)
5 767
1Q11
2Q10cb
5 682
-2,2%
2 517
1H10cb
1H11
11 577
11 305
-2,3%
4 946
3Q10cb
5 835
3Q11
5 569
-4,6%
2 449
4Q10cb
5 903
4Q11
5 661
-4,1%
2 432
2H10cb
11 737
2H11
11 230
-4,3%
4 882
FY10cb
23 314
FY11
3.2
5 623
-2,5%
2 430
3.3
125
116
240
103
179
282
522
3.4
2 912
2 898
5 810
2 867
2 867
5 734
11 544
1 988
1 950
3 938
1 940
1 928
3 868
7 806
1 018
982
2 000
952
912
1 864
3 864
970
968
1 939
988
1 016
2 004
3 943
924
948
1 872
927
939
1 866
3 737
157
151
308
149
183
333
641
3.5
5 809
2Q11
22 534
-3,3%
9 828
restated EBITDA
% of revenues
2.7
4 690
40,5%
4 355
38,5%
4 608
39,3%
4 299
38,3%
9 298
39,9%
8 654
38,4%
CAPEX
% of revenues
2.8
1 110
9,6%
1 237
10,9%
1 464
12,5%
1 382
12,3%
2 574
11,0%
2 619
11,6%
Book KPIs Q3 2013 V6.xlsx - France financials
22 / 48

2012
glossary
1Q11cb
revenues
yoy variance (cb)
mobile services
yoy variance (cb)
yoy variance (cb)
fixed services
yoy variance (cb)
yoy variance (cb)
fixed narrowband
yoy variance (cb)
- fixed broadband
yoy variance (cb)
fixed wholesale
yoy variance (cb)
other revenues
yoy variance (cb)
5 636
3.2
2 432
3.3
125
3.4
2 913
1 989
1 019
970
923
3.5
167
1Q12
5 401
-4,2%
2 347
-3,5%
123
-1,4%
2 781
-4,5%
1 876
-5,7%
873
-14,4%
1 003
3,4%
905
-1,9%
150
-10,3%
2Q11cb
5 696
2 518
116
2 899
1 952
983
968
947
163
2Q12
5 425
-4,8%
2 410
-4,3%
125
8,1%
2 751
-5,1%
1 836
-5,9%
836
-14,9%
1 000
3,3%
914
-3,5%
139
-14,9%
1H11cb
1H12
11 332
4 950
240
5 812
3 941
2 002
1 939
1 871
330
10 826
-4,5%
4 757
-3,9%
248
3,2%
5 532
-4,8%
3 712
-5,8%
1 709
-14,6%
2 003
3,3%
1 820
-2,7%
289
-12,6%
3Q11cb
5 583
2 451
103
2 868
1 941
953
988
926
160
3Q12
5 280
-5,4%
2 295
-6,4%
124
20,0%
2 724
-5,0%
1 817
-6,4%
816
-14,4%
1 001
1,3%
907
-2,1%
137
-14,3%
4Q11cb
5 645
2 430
179
2 868
1 929
913
1 016
938
169
4Q12
5 325
-5,7%
2 254
-7,3%
187
4,7%
2 748
-4,2%
1 827
-5,3%
786
-14,0%
1 041
2,5%
921
-1,8%
137
-19,2%
2H11cb
11 228
4 882
282
5 735
3 871
1 867
2 004
1 865
329
2H12
10 605
-5,5%
4 548
-6,8%
311
10,3%
5 472
-4,6%
3 645
-5,8%
1 602
-14,2%
2 043
1,9%
1 828
-2,0%
274
-16,8%
FY11cb
22 560
9 832
522
11 547
7 812
3 869
3 943
3 735
660
FY12
21 431
-5,0%
9 305
-5,4%
559
7,0%
11 004
-4,7%
7 357
-5,8%
3 311
-14,4%
4 046
2,6%
3 647
-2,4%
563
-14,7%
restated EBITDA
% of revenues
2.7
4 416
39,0%
4 020
37,1%
4 284
38,2%
3 814
36,0%
8 699
38,6%
7 834
36,6%
CAPEX
% of revenues
2.8
1 239
10,9%
1 246
11,5%
1 380
12,3%
1 466
13,8%
2 620
11,6%
2 712
12,7%
23 / 48

2013
glossary
1Q12cb
revenues
yoy variance (cb)
mobile services
yoy variance (cb)
yoy variance (cb)
fixed services
yoy variance (cb)
yoy variance (cb)
fixed narrowband
yoy variance (cb)
- fixed broadband
yoy variance (cb)
fixed wholesale
yoy variance (cb)
other revenues
yoy variance (cb)
5 399
3.2
2 347
3.3
123
3.4
2 781
1 876
873
1 003
905
3.5
148
1Q13
5 068
-6,1%
2 157
-8,1%
119
-3,5%
2 662
-4,3%
1 759
-6,2%
752
-13,8%
1 007
0,4%
903
-0,3%
131
-11,6%
2Q12cb
5 423
2 410
125
2 751
1 836
836
1 000
914
137
2Q13
5 015
-7,5%
2 132
-11,5%
112
-10,1%
2 645
-3,9%
1 723
-6,2%
721
-13,8%
1 002
0,2%
921
0,8%
126
-8,3%
1H12cb
1H13
10 822
4 757
248
5 532
3 712
1 709
2 003
1 820
285
10 084
-6,8%
4 289
-9,8%
231
-6,8%
5 307
-4,1%
3 483
-6,2%
1 473
-13,8%
2 009
0,3%
1 824
0,2%
257
-10,0%
restated EBITDA
% of revenues
2.7
3 960
36,6%
3 662
36,3%
CAPEX
% of revenues
2.8
1 246
11,5%
1 277
12,7%
3Q12cb
5 278
2 295
124
2 724
1 817
816
1 001
907
135
3Q13
4Q12cb
4Q13
2H12cb
2H13
FY12cb
FY13
4 980
-5,6%
2 079
-9,4%
123
-0,8%
2 653
-2,6%
1 729
-4,9%
724
-11,3%
1 005
0,4%
924
1,9%
126
-7,0%
24 / 48
FRANCE - operational KPIs

2011
(customers in thousands)
2012
2013
glossary
1Q11
2Q11
3Q11
4Q11
1Q12
2Q12
3Q12
4Q12
1Q13
2Q13
3Q13
4Q13
mobile KPIs
commercial offers
Open
o/w open multi SIM
Sosh
customer base
- contract (1)
- M2M
- excluding M2M
- prepaid
MVNOs customers (1)
mobile volume market share (in %) (2)
ARPU per year (annual rolling)
blended ARPU
- contract ARPU
- prepaid ARPU
volumes & churn
AUPU
churn
o/w contract churn
subsidies (6 months rolling)
SACs
SRCs
network coverage
% 3G coverage of population
509
1.2
1.3
1.5
1.4
1.6
1.7
26 668
18 898
687
18 211
7 770
3 066
41,0%
695
26 656
19 025
764
18 261
7 631
3 309
40,7%
898
26 589
19 256
824
18 432
7 334
3 235
40,0%
1 196
32
28
1 658
182
211
2 111
334
367
2 537
473
541
3 038
653
794
3 438
792
1 088
3 821
945
1 364
4 268
1 140
1 617
27 090
19 453
871
18 582
7 638
3 351
39,8%
26 475
19 066
917
18 149
7 409
3 062
38,3%
26 321
19 152
1 036
18 116
7 169
2 905
37,6%
26 638
19 472
1 203
18 269
7 166
2 612
37,2%
27 190
19 704
1 302
18 402
7 486
2 288
37,3%
26 829
19 789
1 473
18 316
7 040
1 849
36,5%
26 710
20 033
1 547
18 486
6 677
1 658
35,8%
26 768
20 447
1 662
18 785
6 322
1 634
35,3%
1.8
374
476
140
374
475
136
370
471
130
366
465
126
361
460
120
354
451
114
345
441
106
333
428
98
323
415
92
311
399
87
303
387
82
1.9
1.10
189
26,4%
15,8%
190
26,6%
16,1%
192
27,1%
16,4%
193
27,5%
17,1%
196
29,1%
19,0%
200
30,4%
20,0%
203
29,2%
20,4%
206
28,7%
20,9%
209
27,7%
19,2%
214
27,0%
18,6%
218
27,8%
18,0%
1.11
1.12
126
179
96%
97%
125
190
97%
98%
115
197
98%
99%
121
206
99%
99%
89
166
99%
99%
99%
(1) From 1Q 2012, "Open Pro" SIM cards are included in mobile contract customers instead of MVNO customers.
(2) Numbers for the latest quarter are company estimates.
Book KPIs Q3 2013 V6.xlsx - France KPIs
25 / 48
FRANCE - operational KPIs

2011
2012
2013
glossary
1Q11
2Q11
3Q11
4Q11
1Q12
2Q12
3Q12
4Q12
1Q13
2Q13
3Q13
4Q13
fixed KPIs
customer base
- consumer lines
o/w retail PSTN customers
- business lines
- total wholesale lines
o/w full unbundling
- other group fixed lines
broadband customers
- ADSL
o/w naked ADSL
- FTTH customers
- satellite and others
internet narrowband customers
ARPU per month (annual rolling, per month)
internet features
VoIP customers
Broadband
broadband market share (in %) (2)
total net adds market share (in %) (2)
FTTH
homes connectable (vertical)
1.13
1.20
1.23
34 334
19 190
15 089
4 292
10 612
8 071
239
9 308
9 217
4 010
65
26
218
34 242
18 901
14 608
4 208
10 897
8 322
237
9 371
9 272
4 193
73
27
204
34 209
18 718
14 151
4 117
11 142
8 577
232
9 478
9 368
4 458
82
27
190
34 235
18 548
13 681
4 032
11 428
8 886
227
9 598
9 475
4 744
95
28
174
34 235
18 281
13 151
3 920
11 810
9 277
224
9 671
9 535
4 993
108
28
161
34 135
18 024
12 691
3 832
12 061
9 513
218
9 749
9 596
5 180
123
30
149
34 096
17 832
12 270
3 749
12 312
9 745
203
9 827
9 652
5 387
144
31
138
34 078
17 623
11 827
3 681
12 577
10 004
197
9 893
9 685
5 588
176
33
120
34 044
17 387
11 384
3 586
12 880
10 287
191
9 934
9 693
5 762
206
34
102
33 937
17 442
11 273
3 516
12 796
10 399
182
9 975
9 700
5 894
239
36
96
33 861
17 288
10 903
3 425
12 973
10 603
175
10 046
9 735
6 074
273
38
91
36,1
35,6
35,4
35,1
35,0
35,0
34,8
34,7
34,5
34,3
34,1
7 546
3 711
7 640
3 896
7 842
4 124
8 030
4 374
8 122
4 555
8 183
4 703
8 281
4 882
8 366
5 067
8 434
5 208
8 500
5 322
8 612
5 463
1.15
1.16
42,7%
21,7%
42,5%
24,7%
42,3%
31,0%
42,2%
32,5%
41,9%
21,9%
41,8%
31,5%
41,6%
24,5%
41,3%
20,3%
41,0%
15,8%
40,9%
27,9%
40,8%
27,0%
1.17
639
727
813
926
1 071
1 327
1 457
1 669
1 867
2 113
2 297
1.21
1.22
1.18
1.14
(2) Numbers for the latest quarter are company estimates.
Book KPIs Q3 2013 V6.xlsx - France KPIs
26 / 48
SPAIN - financial KPIs

2011
glossary
1Q10cb
revenues
yoy variance (cb)
mobile services
yoy variance (cb)
yoy variance (cb)
fixed services
yoy variance (cb)
o/w fixed broadband
yoy variance (cb)
other revenues
yoy variance (cb)
923
1Q11
2Q10cb
1H10cb
984
4,2%
786
1 867
1H11
3Q10cb
1 943
4,1%
1 552
991
3Q11
4Q10cb
1 039
4,8%
832
962
4Q11
2H10cb
1 010
5,0%
782
1 953
2H11
FY10cb
2 049
4,9%
1 614
3 821
FY11
3.2
959
4,0%
766
3.3
23
27
49
30
40
70
119
3.4
165
165
331
172
182
354
684
107
112
219
116
125
241
460
11
12
23
3.5
945
2Q11
3 993
4,5%
3 166
restated EBITDA
% of revenues
2.7
365
19,6%
381
19,6%
399
20,4%
458
22,4%
764
20,0%
839
21,0%
CAPEX
% of revenues
2.8
164
8,8%
170
8,7%
234
12,0%
235
11,5%
397
10,4%
405
10,1%
Book KPIs Q3 2013 V6.xlsx - Spain financials
27 / 48

2012
glossary
1Q11cb
revenues
yoy variance (cb)
mobile services
yoy variance (cb)
yoy variance (cb)
fixed services
yoy variance (cb)
o/w fixed broadband
yoy variance (cb)
other revenues
yoy variance (cb)
1Q12
959
3.2
766
3.3
23
3.4
165
107
3.5
981
2,3%
759
-1,0%
38
67,6%
180
8,7%
125
17,0%
5
3,7%
2Q11cb
2Q12
983
786
27
165
112
5
1 007
2,5%
772
-1,8%
49
85,1%
182
10,4%
131
17,1%
4
-20,1%
1H11cb
1 942
1 552
49
331
219
10
1H12
1 988
2,4%
1 530
-1,4%
87
77,0%
362
9,6%
256
17,1%
9
-9,2%
3Q11cb
3Q12
1 038
832
30
172
116
4
1 027
-1,0%
795
-4,5%
39
33,0%
187
9,1%
130
12,7%
6
42,9%
4Q11cb
4Q12
1 010
782
40
182
125
6
1 011
0,1%
766
-1,9%
40
-0,7%
199
9,6%
138
10,3%
5
-10,8%
2H11cb
2 047
1 614
70
354
241
10
2H12
2 038
-0,4%
1 561
-3,3%
79
13,6%
387
9,3%
268
11,5%
11
11,4%
FY11cb
3 989
3 166
119
684
460
19
FY12
4 027
0,9%
3 092
-2,4%
167
39,7%
749
9,4%
525
14,1%
20
1,2%
restated EBITDA
% of revenues
2.7
381
19,6%
455
22,9%
458
22,4%
496
24,3%
840
21,0%
951
23,6%
CAPEX
% of revenues
2.8
170
8,7%
210
10,6%
235
11,5%
263
12,9%
405
10,2%
473
11,8%
28 / 48

2013
glossary
1Q12cb
revenues
yoy variance (cb)
mobile services
yoy variance (cb)
yoy variance (cb)
fixed services
yoy variance (cb)
o/w fixed broadband
yoy variance (cb)
other revenues
yoy variance (cb)
1Q13
981
3.2
759
3.3
38
3.4
180
125
3.5
989
0,8%
741
-2,3%
36
-6,1%
209
16,0%
142
13,3%
4
-20,7%
2Q12cb
2Q13
1 007
772
49
182
131
4
1 032
2,5%
744
-3,6%
75
51,6%
209
14,8%
142
7,9%
4
-1,0%
1H12cb
1H13
1 988
1 530
87
362
256
9
2 021
1,6%
1 485
-3,0%
110
26,5%
418
15,4%
284
10,6%
8
-11,3%
restated EBITDA
% of revenues
2.7
455
22,9%
469
23,2%
CAPEX
% of revenues
2.8
210
10,6%
237
11,7%
3Q12cb
3Q13
1 027
795
39
187
130
6
4Q12cb
4Q13
2H12cb
2H13
FY12cb
FY13
1 040
1,2%
706
-11,1%
121
208,1%
209
11,5%
146
11,8%
3
-43,3%
29 / 48
SPAIN - operational KPIs

2011
2012
2013
glossary
1Q11
2Q11
3Q11
4Q11
1Q12
2Q12
3Q12
4Q12
1Q13
2Q13
3Q13
4Q13
mobile KPIs
customer base
- contract
- prepaid
MVNOs customers
ARPU per year (annual rolling)
blended ARPU
- contract ARPU
- prepaid ARPU
volumes & churn
AUPU
churn
o/w contract churn
SACs
SRCs
network coverage
1.2
1.3
1.4
1.6
1.7
11 417
7 250
4 168
1 287
20,3%
11 395
7 323
4 072
1 336
20,1%
11 602
7 445
4 157
1 405
20,3%
11 662
7 616
4 046
1 477
20,3%
11 632
7 745
3 887
1 443
20,3%
11 717
7 845
3 872
1 661
20,7%
11 854
7 949
3 905
1 655
21,1%
11 839
8 100
3 739
1 786
21,5%
12 179
8 493
3 686
1 576
22,7%
12 238
8 614
3 624
1 847
22,6%
12 414
8 793
3 621
2 029
na
1.8
280
392
93
277
389
88
275
387
85
271
382
81
269
376
81
266
368
81
261
359
79
259
353
79
255
343
77
249
333
76
238
315
73
1.9
1.10
172
32,5%
20,3%
174
30,5%
20,2%
174
30,9%
20,4%
174
31,7%
20,3%
174
31,8%
19,7%
172
29,9%
19,0%
170
29,7%
18,6%
169
29,8%
18,6%
166
30,0%
20,0%
166
30,6%
21,2%
167
30,7%
21,4%
1.11
1.12
108
135
91%
91%
115
138
91%
91%
96
143
91%
91%
99
146
92%
92%
91
126
97%
97%
98%
fixed KPIs
customer base
internet customers
o/w broadband (ADSL)
o/w LLU
ARPU (annual rolling, per month)
internet features
VoIP customers
IPTV customers
ADSL
LLU coverage (in % of population)
1.14
1.19
1 205
1 150
906
1 242
1 187
932
1 273
1 225
960
1 312
1 265
996
1 338
1 293
1 024
1 365
1 323
1 058
1 402
1 359
1 103
1 436
1 396
1 152
1 475
1 436
1 198
1 550
1 512
1 285
1 633
1 594
1 380
31,9
32,0
32,1
32,4
32,6
32,9
33,0
33,0
33,1
32,9
32,6
654
69
696
68
732
67
777
68
814
68
849
68
897
69
945
71
1 000
68
1 098
65
1 201
62
63,6%
63,6%
64,1%
64,8%
65,9%
66,6%
71,5%
73,7%
75,4%
76,6%
76,9%
Book KPIs Q3 2013 V6.xlsx - Spain KPIs
30 / 48
POLAND - financial KPIs

2011
glossary
1Q10cb
revenues
yoy variance (cb)
mobile services
yoy variance (cb)
yoy variance (cb)
fixed services
yoy variance (cb)
o/w PSTN
yoy variance (cb)
o/w fixed broadband
yoy variance (cb)
other revenues
yoy variance (cb)
982
1Q11
2Q10cb
1H10cb
957
-5,0%
444
1H11
1 989
3Q10cb
1 902
-4,3%
868
934
3Q11
4Q10cb
899
-3,7%
430
858
4Q11
2H10cb
824
-4,1%
385
1 792
2H11
FY10cb
1 722
-3,9%
814
3 781
FY11
3.2
946
-3,7%
424
3.3
13
21
15
36
3.4
477
458
935
427
379
807
1 742
226
210
436
198
173
370
806
100
98
198
94
85
179
377
37
41
78
36
51
86
165
3.5
1 007
2Q11
3 625
-4,1%
1 682
reported EBITDA
% of revenues
2.7
732
36,8%
779
41,0%
387
21,6%
568
33,0%
1 118
29,6%
1 347
37,2%
restated EBITDA
% of revenues
2.7
732
36,8%
698
36,7%
665
37,1%
576
33,4%
1 397
36,9%
1 274
35,1%
CAPEX
% of revenues
2.8
181
9,1%
228
12,0%
464
25,9%
399
23,2%
645
17,0%
627
17,3%
7 860
7 519
-4,3%
3 430
84
3 695
1 723
784
310
7 705
7 403
-3,9%
3 499
65
3 472
1 598
770
367
15 565
14 922
-4,1%
6 928
149
7 167
3 320
1 554
677
local currency (in millions of zlotys)

revenues (PLN)
yoy variance (cb)
mobile services
fixed services
o/w PSTN
o/w fixed broadband
other revenues
3 873
3 729
-3,7%
1 671
32
1 879
890
395
147
3 987
3 789
-5,0%
1 759
52
1 816
833
389
163
3 824
3 680
-3,8%
1 758
25
1 750
810
386
146
3 881
3 723
-4,1%
1 740
40
1 722
787
385
221
reported EBITDA (PLN)
2.7
2 892
3 081
1 711
2 464
4 604
5 545
CAPEX (PLN)
2.8
715
900
1 938
1 680
2 653
2 580
Book KPIs Q3 2013 V6.xlsx - Poland financials
31 / 48

2012
glossary
1Q11cb
revenues
yoy variance (cb)
mobile services
yoy variance (cb)
yoy variance (cb)
fixed services
yoy variance (cb)
o/w PSTN
yoy variance (cb)
o/w fixed broadband
yoy variance (cb)
1Q12
862
3.2
395
3.3
3.4
429
210
93
30
832
-3,4%
394
-0,2%
8
4,7%
396
-7,6%
175
-16,9%
91
-2,5%
34
11,5%
2Q11cb
872
413
12
412
196
91
34
2Q12
862
-1,2%
411
-0,6%
8
-34,4%
402
-2,4%
165
-15,9%
93
1,6%
41
19,1%
1H11cb
1H12
1 734
808
20
841
406
185
64
1 694
-2,3%
805
-0,4%
16
-19,3%
798
-5,1%
339
-16,4%
184
-0,4%
74
15,6%
3Q11cb
3Q12
888
425
7
423
196
93
34
840
-5,5%
404
-4,8%
8
18,9%
390
-7,9%
161
-18,0%
96
3,2%
38
11,1%
4Q11cb
904
423
10
419
192
94
52
4Q12
847
-6,3%
395
-6,5%
9
-5,7%
388
-7,4%
156
-18,5%
99
6,0%
55
4,4%
2H11cb
1 793
848
17
842
388
187
86
2H12
1 687
-5,9%
800
-5,7%
17
4,0%
777
-7,7%
317
-18,2%
195
4,6%
93
7,1%
FY11cb
3 526
1 656
37
1 683
794
371
151
FY12
3 381
-4,1%
1 605
-3,1%
34
-8,9%
1 576
-6,4%
656
-17,3%
379
2,1%
167
10,7%
other revenues
yoy variance (cb)
3.5
reported EBITDA
% of revenues
2.7
528
30,5%
591
34,9%
587
32,7%
564
33,5%
1 115
31,6%
1 156
34,2%
restated EBITDA
% of revenues
2.7
643
37,1%
591
34,9%
595
33,2%
564
33,5%
1 238
35,1%
1 156
34,2%
CAPEX
% of revenues
2.8
205
11,8%
208
12,3%
405
22,6%
350
20,7%
610
17,3%
558
16,5%
7 358
7 397
3 499
68
3 472
1 598
770
358
6 957
-5,9%
3 298
71
3 205
1 306
807
383
14 756
3 430
86
3 569
1 723
783
273
7 190
-2,3%
3 417
70
3 388
1 441
780
316
6 929
154
7 041
3 321
1 554
631
14 147
-4,1%
6 715
141
6 593
2 747
1 586
699

revenues (PLN)
yoy variance (cb)
mobile services
fixed services
o/w PSTN
o/w fixed broadband
other revenues
3 646
1 672
33
1 814
890
395
128
3 521
-3,4%
1 668
35
1 676
739
385
142
3 712
1 759
53
1 755
833
388
145
3 669
-1,2%
1 749
35
1 712
701
395
173
3 677
1 758
27
1 750
810
386
141
3 474
-5,5%
1 673
32
1 612
665
398
157
3 721
1 740
41
1 722
787
385
217
3 484
-6,4%
1 625
39
1 594
642
408
226
2.7
2 242
2 510
2 424
2 326
4 666
4 836
CAPEX (PLN)
2.8
870
883
1 681
1 450
2 551
2 333
32 / 48

2013
glossary
1Q12cb
revenues
yoy variance (cb)
mobile services
yoy variance (cb)
yoy variance (cb)
fixed services
yoy variance (cb)
o/w PSTN
yoy variance (cb)
o/w fixed broadband
yoy variance (cb)
1Q13
847
3.2
408
3.3
3.4
403
178
93
27
786
-7,2%
369
-9,7%
8
-5,2%
374
-7,3%
148
-17,0%
101
9,3%
35
31,9%
2Q12cb
2Q13
873
425
8
407
167
94
33
786
-9,9%
378
-10,9%
10
15,8%
361
-11,5%
138
-17,0%
100
6,8%
38
14,8%
1H12cb
1H13
1 720
833
17
811
345
187
60
1 572
-8,6%
747
-10,3%
18
5,3%
734
-9,4%
286
-17,0%
202
8,1%
73
22,5%
other revenues
yoy variance (cb)
3.5
reported EBITDA
% of revenues
2.7
602
35,0%
487
31,0%
restated EBITDA
% of revenues
2.7
602
35,0%
487
31,0%
CAPEX
% of revenues
2.8
212
12,3%
204
13,0%
7 187
3 481
70
3 387
1 441
780
249
6 570
-8,6%
3 123
73
3 069
1 196
843
305
3Q12cb
3Q13
817
401
8
379
156
94
29
4Q12cb
4Q13
2H12cb
2H13
FY12cb
FY13
752
-7,9%
356
-11,2%
8
8,9%
353
-6,9%
131
-15,9%
99
5,9%
35
20,8%

revenues (PLN)
yoy variance (cb)
mobile services
fixed services
o/w PSTN
o/w fixed broadband
other revenues
3 520
1 697
35
1 676
739
385
111
3 267
-7,2%
1 533
33
1 554
614
421
147
3 667
1 784
35
1 711
701
395
137
3 303
-9,9%
1 589
40
1 516
582
422
158
2.7
2 515
2 036
CAPEX (PLN)
2.8
886
852
3 471
1 706
32
1 611
665
398
122
3 196
-7,9%
1 515
35
1 499
559
422
147
33 / 48
POLAND - operational KPIs

2011
2012
2013
glossary
1Q11
2Q11
3Q11
4Q11
1Q12
2Q12
3Q12
4Q12
1Q13
2Q13
3Q13
4Q13
mobile KPIs
customer base
- contract
- prepaid
MVNOs customers
ARPU per year (PLN & annual rolling)
blended ARPU
- contract ARPU
- prepaid ARPU
volumes & churn
AUPU
churn
o/w contract churn
SACs (in PLN)
SRCs (in PLN)
network coverage
1.2
1.3
1.4
1.6
1.7
14 420
6 962
7 457
73
30,1%
14 535
6 967
7 568
78
30,0%
14 614
6 973
7 641
83
29,9%
14 658
6 977
7 681
87
29,2%
14 613
6 927
7 685
88
28,5%
14 757
6 937
7 820
87
28,5%
14 758
6 894
7 865
78
27,9%
14 895
6 911
7 984
69
27,6%
14 886
6 906
7 981
66
27,3%
14 947
6 970
7 977
67
27,2%
15 126
7 052
8 073
69
27,0%
1.8
506
813
226
501
810
221
498
812
211
483
788
211
488
807
209
487
807
209
479
799
206
470
790
201
458
776
194
444
759
185
429
740
176
1.9
1.10
164
37,6%
13,3%
165
39,0%
14,0%
164
39,6%
13,8%
165
40,0%
15,0%
164
41,5%
14,8%
166
42,1%
14,8%
166
42,2%
14,8%
170
41,4%
14,1%
171
41,0%
14,0%
163
40,1%
14,2%
179
38,7%
14,0%
1.11
1.12
124
363
61%
62%
112
386
62%
62%
110
433
63%
63%
121
376
65%
69%
130
416
70%
74%
76%
fixed KPIs
customer base
total number of lines (copper + FTTH)
- total retail lines
- total wholesale lines
internet customers
- broadband (ADSL)
ARPU per year (PLN & annual rolling)
internet broadband ARPU (PLN & annual rolling)
internet features
VoIP customers
broadband
broadband market share (in %)
total net adds market share (in %)
1.13
7 686
6 164
1 522
2 308
2 297
7 562
6 005
1 557
2 322
2 311
7 434
5 837
1 598
2 343
2 332
7 280
5 623
1 657
2 354
2 346
7 030
5 332
1 699
2 356
2 348
6 840
5 117
1 723
2 351
2 344
6 636
4 930
1 705
2 342
2 338
6 425
4 768
1 657
2 350
2 345
6 205
4 605
1 601
2 338
2 333
6 010
4 476
1 534
2 321
2 317
5 913
4 376
1 536
2 306
2 306
1.14
58,3
57,6
56,6
55,8
55,1
55,1
55,4
56,2
57,5
58,6
59,6
137
577
134
592
136
615
165
636
232
663
275
677
330
695
394
706
440
699
465
699
480
702
34,8%
10,1%
34,6%
19,3%
34,5%
27,4%
34,1%
11,6%
33,8%
2,6%
33,5%
-7,7%
1.15
1.16
Book KPIs Q3 2013 V6.xlsx - Poland KPIs
33,2%
-14,3%
32,9%
9,4%
32,6%
-33,0%
32,3%
-118,2%
32,0%
-37,0%
34 / 48
ROW - financial KPIs

2011
glossary
1Q10cb
revenues
yoy variance (cb)
mobile services
yoy variance (cb)
yoy variance (cb)
fixed services
yoy variance (cb)
o/w fixed broadband
yoy variance (cb)
other revenues
yoy variance (cb)
revenues by country
Belgium
o/w mobile services
Romania
o/w mobile services
Egypt (1)
o/w mobile services
Slovakia
o/w mobile services
o/w fixed services
Switzerland (only 2 months in 2012)
Senegal (1)
o/w mobile services
o/w fixed services
Ivory Coast
o/w mobile services
o/w fixed services
Republica Dominicana
Jordan (1)
o/w mobile services
o/w fixed services
Mali (1)
Cameroon
Moldova
Kenya
Madagascar
Bostwana
others and Sofrecom
eliminations
2 153
1Q11
2Q10cb
1H10cb
337
3.4
231
237
468
247
233
479
948
56
57
113
60
58
118
231
106
94
199
100
93
193
393
237
3.3
328
3.3
184
3.3
3.4
248
161
3.3
3.4
122
3.3
3.4
105
97
3.3
3.4
72
57
35
21
16
25
66
(24)
247
306
191
255
165
119
100
100
75
60
38
20
16
26
77
(28)
147
116
73
42
32
51
143
(54)
484
635
375
503
326
241
205
197
246
333
192
278
167
122
98
103
75
69
42
20
17
26
82
(29)
391
322
241
216
308
272
182
164
11
269
177
104
68
118
75
39
102
108
44
61
77
74
43
19
17
26
101
(32)
419
243
342
189
269
166
139
108
108
77
69
43
19
17
27
94
(28)
419
321
239
210
314
290
188
157
14
274
175
110
61
135
93
38
108
106
54
49
79
74
43
18
17
28
109
(34)
824
4 514
-0,7%
3 657
153
138
85
39
34
52
176
(58)
810
643
480
426
623
562
370
321
25
543
352
214
129
253
167
77
210
214
98
110
156
148
86
37
35
54
210
(66)
489
675
381
547
334
261
205
211
8 879
FY11
184
405
4 546
FY10cb
115
794
639
457
408
610
549
368
326
21
469
333
198
125
204
123
71
209
203
86
110
164
137
76
38
31
52
192
(57)
2 292
-0,4%
1 852
2H11
69
817
2 301
2H10cb
152
405
324
235
209
306
274
180
163
13
237
167
99
65
85
49
32
100
101
44
53
88
69
40
18
16
26
100
(28)
2 222
-1,0%
1 805
4Q11
75
414
2 245
4Q10cb
77
389
314
222
199
304
275
188
163
8
232
165
99
60
119
75
39
109
103
42
57
76
68
36
20
15
27
92
(29)
4 281
-1,2%
3 461
3Q11
3.3
403
4 333
3Q10cb
3.2
3.3
2 145
-1,6%
1 739
1H11
2 136
-0,8%
1 722
3.5
2 180
2Q11
1 640
8 795
-0,9%
7 118
300
255
158
81
66
104
319
(110)
1 604
1 282
937
834
1 233
1 111
737
646
45
1 012
684
412
254
456
291
148
419
418
184
220
320
285
162
75
66
106
403
(123)
974
1 310
755
1 050
660
501
410
408
restated EBITDA
% of revenues
2.7
1 629
37,6%
1 471
34,4%
1 561
34,3%
1 523
33,7%
3 190
35,9%
2 994
34,0%
CAPEX
% of revenues
2.8
500
11,5%
489
11,4%
840
18,5%
920
20,4%
1 340
15,1%
1 409
16,0%
(1) When data is not disclosed for these countries, it is because they have not yet been released by the legal entity.
Book KPIs Q3 2013 V6.xlsx - RoW financials
35 / 48

2012
glossary
1Q11cb
revenues
yoy variance (cb)
mobile services
yoy variance (cb)
yoy variance (cb)
fixed services
yoy variance (cb)
o/w fixed broadband
yoy variance (cb)
other revenues
yoy variance (cb)
revenues by country
Belgium
o/w mobile services
Romania
o/w mobile services
Egypt (1)
o/w mobile services
Slovakia
o/w mobile services
o/w fixed services
Senegal (1)
o/w mobile services
o/w fixed services
Ivory Coast
o/w mobile services
o/w fixed services
Jordan (1)
o/w mobile services
o/w fixed services
Mali (1)
Cameroon
Moldova
Kenya
Madagascar
Bostwana
others and Sofrecom
eliminations
2 091
3.2
1 683
3.3
71
3.4
234
56
3.5
3.3
3.3
3.3
3.3
3.4
3.3
3.4
3.3
3.4
3.3
3.4
103
389
314
222
199
308
279
188
163
8
162
165
99
60
119
75
39
110
107
44
59
76
68
38
21
15
25
107
(29)
1Q12
2 134
2,0%
1 731
2,8%
83
16,7%
245
5,0%
63
11,7%
75
-27,9%
386
302
220
197
319
284
167
150
11
168
171
110
58
138
95
39
113
104
44
57
78
77
39
22
17
26
120
(30)
2Q11cb
1 986
1 585
66
244
59
91
405
324
235
209
338
302
180
163
13
0
167
99
65
85
49
32
109
113
49
60
88
69
43
21
17
25
120
(28)
2Q12
2 011
1,2%
1 607
1,4%
72
8,8%
260
6,6%
64
7,6%
72
-21,0%
388
310
228
203
331
292
175
151
18
0
174
107
63
134
97
36
111
114
49
62
79
73
43
23
18
25
131
(36)
1H11cb
4 078
3 268
137
477
115
194
1H12
4 144
1,6%
3 338
2,1%
155
12,9%
505
5,8%
126
9,6%
146
-24,7%
794
639
457
408
646
582
368
326
21
162
333
198
125
204
123
71
219
220
93
119
164
137
82
41
32
50
226
(57)
774
613
448
401
650
576
342
301
28
168
345
217
121
272
193
75
224
217
94
119
157
151
82
45
34
51
250
(67)
3Q11cb
2 034
1 623
53
258
62
99
391
322
243
216
341
301
182
164
11
0
177
104
68
118
75
39
112
122
50
69
77
74
45
22
17
26
119
(32)
3Q12
2 047
0,6%
1 626
0,2%
73
36,3%
275
6,5%
67
7,0%
73
-26,4%
383
306
232
198
347
302
167
147
13
0
177
104
69
141
98
41
115
120
53
64
81
77
46
24
18
24
134
(41)
4Q11cb
2 052
1 638
90
237
57
87
419
321
243
210
319
295
188
157
14
0
175
110
61
135
93
38
109
110
56
50
79
74
43
21
17
27
127
(34)
4Q12
2 090
1,9%
1 613
-1,5%
127
40,7%
262
10,6%
68
19,4%
88
1,3%
436
314
233
196
328
286
167
142
17
0
180
112
64
149
107
38
113
111
47
60
82
78
44
21
17
26
146
(42)
2H11cb
4 086
3 261
144
495
119
186
2H12
4 137
1,2%
3 239
-0,7%
200
39,0%
537
8,5%
135
12,9%
161
-13,4%
FY11cb
8 164
6 530
281
972
234
381
FY12
8 281
1,4%
6 577
0,7%
355
26,3%
1 042
7,2%
261
11,3%
308
-19,2%
810
643
485
426
660
596
370
321
25
0
352
214
129
253
167
77
221
232
106
119
156
148
88
44
35
53
246
(66)
819
620
465
394
675
588
334
289
29
0
357
216
134
290
206
80
228
231
100
124
164
156
91
45
36
50
280
(82)
1 604
1 282
942
834
1 306
1 177
737
646
45
162
684
412
254
456
291
148
440
452
199
238
320
285
170
85
66
103
472
(123)
1 593
1 233
913
795
1 325
1 164
676
590
58
168
701
433
255
563
398
155
451
448
194
243
320
307
172
90
70
101
530
(149)
restated EBITDA
% of revenues
2.7
1 418
34,8%
1 453
35,1%
1 400
34,3%
1 346
32,5%
2 818
34,5%
2 800
33,8%
CAPEX
% of revenues
2.8
472
11,6%
493
11,9%
892
21,8%
815
19,7%
1 365
16,7%
1 308
15,8%
(1) When data is not disclosed for these countries, it is because they have not yet been re
36 / 48

2013
glossary
1Q12cb
revenues
yoy variance (cb)
mobile services
yoy variance (cb)
yoy variance (cb)
fixed services
yoy variance (cb)
o/w fixed broadband
yoy variance (cb)
other revenues
yoy variance (cb)
revenues by country
Belgium
o/w mobile services
Romania
o/w mobile services
Egypt (1)
o/w mobile services
Slovakia
o/w mobile services
o/w fixed services
Senegal (1)
o/w mobile services
o/w fixed services
Ivory Coast
o/w mobile services
o/w fixed services
Jordan (1)
o/w mobile services
o/w fixed services
Mali (1)
Cameroon
Moldova
Kenya
Madagascar
Bostwana
others and Sofrecom
eliminations
1 920
3.2
1 541
3.3
68
3.4
244
61
3.5
3.3
3.3
3.3
3.3
3.4
3.3
3.4
3.3
3.4
3.3
3.4
67
386
302
222
197
286
254
167
150
11
0
171
110
58
138
95
39
107
103
44
57
78
77
37
21
16
24
117
(30)
1Q13
1 934
0,7%
1 514
-1,8%
100
45,7%
254
4,2%
67
10,9%
67
0,3%
379
279
219
187
290
255
156
134
13
0
181
111
66
149
105
41
111
101
41
57
80
73
40
19
17
22
133
(36)
2Q12cb
1 945
1 549
70
258
61
67
388
310
230
203
283
249
175
151
18
0
174
107
63
134
97
36
104
112
49
61
79
73
41
23
17
22
127
(36)
2Q13
1 943
-0,1%
1 532
-1,1%
81
14,9%
255
-1,2%
65
7,2%
74
10,1%
348
273
230
198
297
258
163
136
15
0
189
113
72
148
107
38
109
93
35
56
86
69
43
20
18
24
144
(39)
1H12cb
3 866
3 091
139
502
122
134
1H13
3 877
0,3%
3 046
-1,4%
181
30,1%
509
1,4%
133
9,1%
141
5,2%
774
613
452
401
568
504
342
301
28
0
345
217
121
272
193
75
210
215
92
118
157
151
78
44
33
46
245
(65)
726
552
449
385
587
513
319
270
28
0
370
224
138
297
212
80
220
194
75
113
167
143
83
40
34
46
278
(76)
restated EBITDA
% of revenues
2.7
1 374
35,5%
1 240
32,0%
CAPEX
% of revenues
2.8
462
12,0%
398
10,3%
3Q12cb
1 954
1 549
70
268
63
67
3Q13
4Q12cb
4Q13
2H12cb
2H13
FY12cb
FY13
1 944
-0,5%
1 532
-1,1%
78
10,5%
257
-3,8%
65
3,0%
77
14,0%
383
306
233
198
332
261
241
206
167
147
13
0
153
131
13
0
141
98
41
100
156
107
40
109
77
43
22
18
20
131
(40)
74
44
22
19
23
148
(37)
(1) When data is not disclosed for these countries, it is because they have not yet been re
37 / 48
ROW - operational KPIs

2011
2012
2013
glossary
1Q11
2Q11
3Q11
4Q11
1Q12
2Q12
3Q12
4Q12
1Q13
2Q13
3Q13
4Q13
mobile KPIs
customer base
rest of the world mobile customers (excl. MVNOs)
- Belgium
- Romania
- Egypt (1)
- Slovakia
- Switzerland
- Senegal (1)
- Ivory Coast (2)
- Republica Dominicana
- Jordan (1) (2)
- Mali (1)
- Cameroon (2)
- Moldova
- Kenya
- Madagascar
- Bostwana
- Mauritius Island (40%)
- Luxembourg
- Guinea (1)
- Niger
- Republic of Centrafrica
- Equatorial Guinea (40%)
- Guinea Bissau (1)
- Vanuatu
- Uganda
- Armenia
- Austria (35%)
- Tunisia (49%)
- Maroc (40%)
- Iraq (20%)
- Congo
rest of the world MVNO customers (in Belgium)
ARPU per year (annual rolling, in euros)
blended ARPU Belgium
blended ARPU Romania
blended ARPU Slovakia
blended ARPU Switzerland
blended ARPU Senegal (1)
blended ARPU Ivory Coast (2)
blended ARPU Jordan (1) (2)
blended ARPU Cameroon (2)
blended ARPU Madagascar
blended ARPU Egypt (1)
blended ARPU Moldova
1.2
1.6
90 097
3 743
10 274
30 358
2 867
1 572
5 474
5 757
2 927
2 319
4 999
3 939
1 711
1 122
2 212
821
272
91
1 042
979
318
164
214
27
638
617
765
426
4 448
0
0
510
91 550
3 805
10 112
30 541
2 849
1 573
5 689
5 498
3 005
2 521
5 683
4 137
1 741
865
2 316
821
274
94
1 227
1 074
319
169
246
27
717
606
761
431
4 448
0
0
454
95 141
3 866
10 184
31 576
2 888
1 592
5 894
5 748
2 958
2 618
6 461
4 506
1 807
815
2 327
830
280
98
1 274
1 143
318
182
256
32
861
592
758
532
4 746
0
0
415
99 741
3 933
10 262
32 914
2 935
1 614
6 083
5 884
3 106
2 694
6 444
4 687
1 837
832
2 196
853
286
105
1 353
1 174
308
184
273
49
622
580
762
678
4 814
607
1 672
699
363
83
243
522
88
69
77
76
29
46
93
355
82
239
530
84
59
73
73
28
42
91
350
82
235
544
82
57
73
68
28
38
89
348
82
229
562
80
57
71
66
27
36
88
99 186
3 950
10 087
32 624
2 915
0
6 317
6 273
3 159
2 811
7 049
5 007
1 814
883
2 155
866
290
108
1 390
1 285
308
184
303
46
625
564
777
744
4 494
669
1 491
572
100 017
3 979
10 046
32 392
2 884
0
6 741
6 148
3 132
3 072
7 136
5 188
1 833
937
1 883
864
292
113
1 521
1 378
314
184
351
42
545
645
780
824
4 574
728
1 489
619
102 873
3 989
10 243
32 768
2 871
0
6 832
6 203
3 106
3 213
7 754
6 294
1 918
822
1 846
844
295
119
1 672
1 465
333
184
359
41
511
594
784
900
4 585
798
1 528
700
105 406
3 950
10 283
33 841
2 852
0
7 118
6 217
3 214
3 185
8 582
5 801
1 999
807
1 835
871
301
122
1 850
1 548
364
184
361
27
508
597
781
924
4 609
840
1 836
888
105 034
3 926
10 214
32 939
2 819
0
7 405
6 341
3 330
3 351
9 087
5 829
2 029
850
1 706
831
306
124
2 129
1 559
294
184
398
26
501
586
0
961
4 598
909
1 801
974
107 090
3 917
10 200
33 472
2 787
0
7 363
6 574
3 361
3 469
9 503
6 239
2 040
872
1 629
821
304
127
2 476
1 615
308
184
431
25
540
598
0
968
4 554
956
1 757
1 073
107 807
3 886
10 383
2 770
0
6 710
3 303
5 892
2 106
916
1 409
865
309
126
1 608
345
184
17
582
617
0
1 002
4 636
984
1 924
1 142
1.8
345
82
224
n/a
78
60
68
64
28
36
88
342
82
219
n/a
77
67
66
61
29
36
88
337
80
214
n/a
74
69
68
58
31
36
89
336
79
209
n/a
72
71
65
55
32
36
87
330
77
205
n/a
69
72
62
51
33
35
85
321
77
202
n/a
68
73
57
48
35
33
83
311
77
198
n/a
73
47
37
79
(1) When data is not disclosed for these countries, it is because they have not yet been released by the legal entity.
(2) Based on the definition used by the local regulator.
Book KPIs Q3 2013 V6.xlsx - RoW KPIs
38 / 48
ROW - operational KPIs

2011
2012
2013
glossary
1Q11
2Q11
3Q11
4Q11
1Q12
2Q12
3Q12
4Q12
1Q13
2Q13
3Q13
4Q13
fixed KPIs
customer base
total number of lines (copper + FTTH)
- Belgium
- Senegal (1)
- Ivory Coast
- Jordan (1)
- Kenya
- Mauritus (40%)
- Equatorial Guinea (40%)
- Vanuatu
internet customers
- Belgium broadband customers
- Luxembourg broadband customers
- Slovakia FTTH connected
- Switzerland broadband customers
- Romania
- Senegal (1)
- Ivory Coast
- Jordan (1)
- Mali (1)
- Kenya
- Mauritus (40%)
- Cameroon
- Moldavie
- Egypt (1)
- Tunisia (49%)
1.13
2 308
665
288
286
491
443
134
6
3
2 256
674
288
287
482
382
133
6
3
2 221
673
288
290
479
349
133
6
3
2 149
683
283
290
474
278
134
0
6
2 137
682
282
290
474
268
135
0
6
2 102
682
284
286
471
238
135
0
6
2 089
682
284
290
462
229
136
0
6
2 055
682
282
290
453
207
138
0
4
2 040
682
286
291
444
193
139
0
4
2 021
681
286
293
437
180
140
0
4
2 025
681
799
68
0
49
10
17
86
45
164
10
5
46
4
2
227
58
816
71
0
49
9
19
95
34
165
10
5
47
3
3
238
58
833
73
0
50
9
19
95
36
170
11
5
48
3
3
241
58
867
83
0
51
9
20
93
36
174
12
5
51
4
3
257
59
897
83
4
55
0
20
94
39
184
12
5
53
4
3
271
59
912
78
4
62
0
20
95
38
188
13
5
54
3
3
280
59
920
76
4
69
0
20
96
37
182
13
5
55
3
3
286
59
936
72
5
77
0
19
96
36
182
14
4
58
3
3
299
59
950
70
5
84
0
19
100
36
182
14
4
60
3
3
301
59
957
67
5
90
0
19
100
37
182
16
4
61
3
3
299
59
1 001
55
5
97
0
19
293
181
141
0
3
39
4
62
3
3
59
(1) When data is not disclosed for these countries, it is because they have not yet been released publically by the legal entity.
Book KPIs Q3 2013 V6.xlsx - RoW KPIs
39 / 48
ENTERPRISE
2011
glossary
1Q10cb
1Q11
2Q10cb
2Q11
1H10cb
1H11
3Q10cb
3Q11
4Q10cb
4Q11
2H10cb
2H11
FY10cb
FY11
financial KPIs
revenues
yoy variance (cb)
legacy networks
mature networks
growth networks
services
1 803
3.6
3.7
3.8
3.9
644
705
72
382
1 784
-1,0%
581
696
85
421
1 802
633
684
79
405
1 765
-2,1%
555
694
92
424
3 604
1 276
1 389
151
788
3 548
-1,6%
1 136
1 390
177
845
1 753
605
677
77
394
1 734
-1,1%
523
686
85
439
1 856
578
703
91
483
1 818
-2,0%
523
706
103
486
3 608
7 213
1 182
1 381
169
877
3 552
-1,6%
1 046
1 392
189
925
2 459
2 770
320
1 664
7 101
-1,6%
2 182
2 782
366
1 771
restated EBITDA
% of revenues
2.7
637
17,7%
649
18,3%
619
17,1%
634
17,8%
1 256
17,4%
1 283
18,1%
CAPEX
% of revenues
2.8
143
4,0%
163
4,6%
175
4,9%
180
5,1%
318
4,4%
343
4,8%
operational KPIs
worldwide
IP VPN accesses
France
PSTN lines
data permanent acess advanced
o/w IP VPN accesses
XoIP offers France
business everywhere
o/w business everywhere France
1.24
312
313
315
317
4 292
336
271
51
1 577
809
4 208
338
272
54
1 605
813
4 117
341
274
57
1 588
804
4 032
344
277
59
1 613
810
Book KPIs Q3 2013 V6.xlsx - Enterprise
40 / 48
ENTERPRISE
2012
glossary
1Q11cb
1Q12
2Q11cb
2Q12
1H11cb
1H12
3Q11cb
3Q12
4Q11cb
4Q12
2H11cb
2H12
FY11cb
FY12
financial KPIs
revenues
yoy variance (cb)
legacy networks
mature networks
growth networks
services
1 790
3.6
3.7
3.8
3.9
576
704
88
423
1 734
-3,1%
497
709
97
431
1 792
553
711
94
434
1 755
-2,1%
472
725
100
458
3 582
1 129
1 414
182
857
3 489
-2,6%
969
1 434
197
889
1 778
516
710
88
465
1 726
-2,9%
454
730
96
446
1 836
518
718
107
493
1 786
-2,7%
450
731
109
497
3 614
7 196
1 034
1 428
195
958
3 513
-2,8%
904
1 461
205
943
2 163
2 842
377
1 815
7 001
-2,7%
1 872
2 895
402
1 832
restated EBITDA
% of revenues
2.7
649
18,1%
596
17,1%
642
17,8%
581
16,6%
1 291
17,9%
1 177
16,8%
CAPEX
% of revenues
2.8
172
4,8%
172
4,9%
190
5,2%
180
5,1%
362
5,0%
352
5,0%
operational KPIs
worldwide
IP VPN accesses
France
PSTN lines
o/w IP VPN accesses
XoIP offers France
business everywhere
1.24
320
322
323
326
3 920
343
275
61
1 643
801
3 833
344
277
64
1 692
809
3 749
346
278
65
1 738
811
3 681
349
281
67
1 763
813
41 / 48
ENTERPRISE
2013
glossary
1Q12cb
1Q13
2Q12cb
2Q13
1H12cb
1H13
3Q12cb
3Q13
4Q12cb
4Q13
2H12cb
2H13
FY12cb
FY13
financial KPIs
revenues
yoy variance (cb)
legacy networks
mature networks
growth networks
services
1 726
3.6
3.7
3.8
3.9
516
684
97
429
1 635
-5,3%
443
681
100
412
1 740
491
703
99
448
1 662
-4,5%
429
696
106
432
3 467
1 007
1 386
196
877
3 297
-4,9%
871
1 377
205
843
restated EBITDA
% of revenues
2.7
592
17,1%
517
15,7%
CAPEX
% of revenues
2.8
171
4,9%
149
4,5%
1 678
470
698
95
415
1 558
-7,2%
407
675
98
378
operational KPIs
worldwide
IP VPN accesses
France
PSTN lines
o/w IP VPN accesses
XoIP offers France
business everywhere
1.24
327
327
330
3 586
349
282
69
1 754
811
3 516
350
283
70
1 763
817
3 425
353
285
71
1 747
775
42 / 48
INTERNATIONAL CARRIER
& SHARED SERVICES
2011
glossary
1Q10cb
revenues
yoy variance (cb)
international carrier services
shared services
394
3.10
3.11
342
52
1Q11
378
-4,2%
322
56
2Q10cb
402
349
53
2Q11
396
-1,5%
325
71
1H10cb
797
692
105
1H11
774
-2,8%
647
127
3Q10cb
426
367
59
3Q11
413
-3,2%
355
58
4Q10cb
403
335
68
4Q11
423
5,0%
360
64
2H10cb
830
2H11
FY10cb
702
127
836
0,8%
714
122
1 626
1 394
232
FY11
1 610
-1,0%
1 361
249
restated EBITDA
% of revenues
2.7
2
0,3%
60
7,7%
(62)
-7,4%
(21)
-2,5%
(60)
-3,7%
39
2,4%
CAPEX
% of revenues
2.8
135
16,9%
182
23,5%
175
21,1%
185
22,1%
310
19,0%
367
22,8%
Book KPIs Q3 2013 V6.xlsx - IC&SS
43 / 48
& SHARED SERVICES
2012
glossary
1Q11cb
revenues
yoy variance (cb)
shared services
372
3.10
3.11
315
57
1Q12
410
10,2%
352
58
2Q11cb
392
319
73
2Q12
407
3,8%
344
63
1H11cb
764
1H12
633
131
817
6,8%
696
121
3Q11cb
407
348
59
3Q12
391
-3,9%
340
51
4Q11cb
414
350
64
4Q12
415
0,1%
346
69
2H11cb
821
2H12
FY11cb
FY12
1 585
698
123
806
-1,9%
686
120
1 331
254
1 623
2,4%
1 382
241
restated EBITDA
% of revenues
2.7
3
0,4%
(111)
-13,6%
(9)
-1,1%
(22)
-2,7%
(6)
-0,4%
(133)
-8,2%
CAPEX
% of revenues
2.8
176
23,0%
131
16,0%
183
22,3%
284
35,2%
359
22,6%
415
25,6%
44 / 48
& SHARED SERVICES
2013
glossary
1Q12cb
revenues
yoy variance (cb)
shared services
409
3.10
3.11
352
56
1Q13
407
-0,4%
336
71
2Q12cb
405
344
62
2Q13
424
4,5%
359
65
1H12cb
814
1H13
696
118
830
2,0%
694
136
restated EBITDA
% of revenues
2.7
(40)
-4,9%
43
5,1%
CAPEX
% of revenues
2.8
131
16,1%
189
22,7%
3Q12cb
390
340
50
3Q13
4Q12cb
4Q13
2H12cb
2H13
FY12cb
FY13
443
13,4%
374
68
45 / 48
2011
(in millions of pounds)
glossary
1Q10
1Q11
2Q10
2Q11
1H10
1H11
3Q10
3Q11
4Q10
4Q11
2H10
2H11
FY10
FY11
financial KPIs
revenues
yoy variance
mobile service revenue
1 751
1 548
1 704
-2,7%
1 554
1 721
1 557
1 663
-3,4%
1 516
adjusted EBITDA
% of revenues
CAPEX
% of revenues
2.8
3 472
3 105
3 367
-3,0%
3 071
1 773
714
20,6%
682
20,3%
668
18,7%
733
21,5%
1 382
19,6%
1 416
20,9%
221
6,4%
225
6,7%
217
6,1%
351
10,3%
438
6,2%
576
8,5%
1 586
1 697
-4,3%
1 556
1 804
1 605
1 720
-4,7%
1 540
3 577
7 049
3 191
3 417
-4,5%
3 096
6 296
6 784
-3,8%
6 167
operational KPIs
customers (in thousands)
customers (end of period) excl. M2M
- contract
- prepay
- home
net adds
- contract
- prepay
average monthly churn (%)
- contract churn (%)
mobile (in GBP)
SAC per gross add
- contract
- prepay
SRC per retained customer
ARPU (monthly average)
- contract
- prepay
voice ARPU (monthly average)
non-voice % of ARPU
MOU per customer per month (minutes)
- contract MOU (minutes)
27 884
11 196
15 825
863
(291)
222
(480)
3,0%
1,5%
19
36
7
14
26%
195
378
27 729
12 107
14 871
751
(255)
160
(394)
2,7%
1,3%
27 931
11 463
15 630
838
47
267
(195)
2,5%
1,4%
27 541
12 343
14 460
738
(188)
236
(412)
2,4%
1,1%
19
35
7
14
25%
193
368
55
148
14
155
19
36
7
14
36%
197
372
57
156
14
160
19
34
6
14
39%
199
367
Book KPIs Q3 2013 V6.xlsx - EE
27 896
11 648
15 453
795
(35)
185
(177)
2,9%
1,4%
19,3
35,5
7,3
12,3
36%
191
361
27 493
12 529
14 233
731
(48)
185
(227)
2,2%
1,1%
27 984
11 948
15 266
770
88
300
(187)
3,2%
1,3%
27 563
12 842
13 992
729
70
313
(241)
2,4%
1,1%
19,3
34,0
6,6
11,3
42%
198
363
51
150
18
148
19,7
35,2
7,6
12,5
37%
196
371
56
156
10
172
19,1
32,9
6,7
10,9
43%
198
359
46 / 48
2012
glossary
1Q11
1Q12
2Q11
2Q12
1H11
1H12
3Q11
3Q12
4Q11
4Q12
2H11
2H12
FY11
FY12
financial KPIs
revenues
yoy variance
1 704
1 541
1 670
-2,0%
1 503
1 663
1 644
3 367
1 503
1 486
3 044
3 314
-1,6%
2 989
682
20,3%
216
6,4%
adjusted EBITDA
% of revenues
CAPEX
% of revenues
2.8
1 697
6 784
3 068
3 343
-2,2%
2 963
6 112
6 657
-1,9%
5 953
673
20,3%
733
21,5%
737
22,0%
1 416
20,9%
1 410
21,2%
245
7,4%
351
10,3%
361
10,8%
567
8,4%
606
9,1%
1 542
1 671
-1,5%
1 496
1 720
1 526
1 672
-2,8%
1 467
3 417
operational KPIs
- contract
- prepay
- home
net adds
- contract
- prepay
mobile (in GBP)
SAC per gross add
- contract
- prepay
- contract
- prepay
non-voice % of ARPU
27 218
12 993
13 498
728
(344)
151
(494)
2,4%
1,2%
18,9
34,1
6,8
11,8
37,5%
193
368
18,7
32,4
5,8
10,2
45,5%
198
357
27 047
13 143
13 185
719
(171)
150
(313)
2,2%
1,2%
57
156
14
160
18,6
33,2
6,4
11,3
39,1%
199
367
57
165
7
183
18,7
31,7
5,9
9,9
47,1%
199
352
26 913
13 393
12 792
728
(134)
250
(393)
2,3%
1,2%
19,1
33,6
6,6
11,1
41,7%
198
363
18,9
31,8
5,7
9,8
48,4%
194
338
26 845
13 594
12 554
698
(68)
201
(239)
2,3%
1,2%
56
156
10
172
18,9
32,5
6,7
10,8
42,8%
198
359
55
146
7
206
18,6
30,7
5,7
9,3
50,2%
195
335
47 / 48
2013
glossary
1Q12
1Q13
2Q12
2Q13
1H12
1H13
3Q12
3Q13
4Q12
4Q13
2H12
2H13
FY12
FY13
financial KPIs
revenues
yoy variance
1 670
1 503
1 605
-3,9%
1 422
1 644
1 486
1 606
-2,3%
1 421
adjusted EBITDA
% of revenues
CAPEX
% of revenues
2.8
3 314
2 989
3 211
-3,1%
2 843
673
20,3%
734
22,9%
245
7,4%
295
9,2%
1 671
1 496
1 631
-2,4%
1 446
operational KPIs
- contract
- prepay
- home
net adds
- contract
- prepay
mobile (in GBP)
SAC per gross add
- contract
- prepay
- contract
- prepay
non-voice % of ARPU
26 441
13 759
11 983
699
(404)
166
(571)
2,6%
1,2%
18,7
32,4
5,8
10,2
45,5%
198
357
18,2
30,0
5,0
8,9
51,1%
199
338
25 996
13 976
11 312
709
(445)
216
(671)
2,6%
1,1%
57
165
7
183
18,7
31,7
5,9
9,9
47,1%
199
352
56
147
5
168
18,4
29,7
5,0
8,4
54,6%
201
335
25 842
14 156
10 967
718
(155)
181
(345)
2,2%
1,1%
18,9
31,8
5,7
9,8
48,4%
194
338
19,0
30,1
4,8
8,5
55,5%
201
325
48 / 48

France Telecom - Orange Investors Data Book: Definitions

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France Telecom - Orange Investors Data Book: Definitions

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France Telecom - Orange

investors data book

consolidated cash flows statements

comparable basis data

financial KPIs : revenues, restated EBITDA and CAPEX split by segment

segment reporting : profit & loss statement by segment

financial figures and operational KPIs

IC&SS (international carrier & shared services)

financial figures & operational KPIs

rest of the world

customers base (excl. MVNOs)

mobile volume market share (in %)

ARPU (annual rolling)

number of lines (copper + FTTH)

Number of fixed lines operated by France Telecom.

internet broadband ARPU

broadband market share (in %)

naked DSL customers

PSTN consumer lines

France Telecom - investor relations department

Book KPIs Q3 2013 V6.xlsx - Glossary

reported EBITDA / restated EBITDA

cash flow elements

balance sheet elements

data on a comparable basis

Enterprise - legacy networks

IC&SS - international carrier

IC&SS - shared services

headcount (end of periode)

France Telecom - investor relations department

Book KPIs Q3 2013 V6.xlsx - Glossary

GROUP - consolidated accounts

profit & loss statement

operating cash flow

2 648 885 383

2 648 885 383

2 647 269 516

2 643 535 474

2 710 317 023

2 711 972 965

GROUP - consolidated accounts

profit & loss statement

operating cash flow

2 648 885 383

2 648 885 383

2 633 047 324

2 632 833 980

2 711 101 269

2 646 157 346

GROUP - consolidated accounts

profit & loss statement

operating cash flow

2 648 885 383

GROUP - consolidated accounts

statement of cash flows

France Telecom - investor relations department

Book KPIs Q3 2013 V6.xlsx - Group - conso accounts (2)

GROUP - comparable basis

restated EBITDA (1)

France Telecom - investor relations department

Book KPIs Q3 2013 V6.xlsx - Group - comparable basis

GROUP - comparable basis