INSTITUSI LATIHAN

JABATAN TENAGA MANUSIA

KEMENTERIAN SUMBER MANUSIA
MALAYSIA

ASSIGNMENT SHEET
CLUSTER NAME
NUMBER AND

COMMON SUBJECT- SEMESTER 2

TITLE OF MODUL
LEARNING

BI 1121- TECHNICAL ENGLISH I

EXPERIENCE

LE1
1.1

SPEAKING SKILLS
INTRODUCTION TO COMMUNICATION
SKILLS

1.2

BASIC COMMUNICATION THEORY

1.3

SOCIAL INTERACTION SKILLS

1.4

PRESENTATION SKILLS

TERMINAL PERFORMANCE

DEVELOP STUDENTS CONFIDENCE AND FLUENCY IN

OBJECTIVE (TPO)

ENGLISH BY USING THE FOUR MAJOR SKILLS SUCH

AS LISTENING, SPEAKING, READING AND WRITING SO
THAT:1.

APPLY READING SKILLS TO CAPTURE AND

GUESSING

2.

FROM CONTEXT.

APPLY LISTENING AND WRITING SKILLS TO

INTERPRET AND TAKING NOTES USING
APPROPRIATE LEVEL OF ENGLISH.

3.

APPLY SPEAKING AND COMMUNICATION

SKILLS TO

ENABLING OBJECTIVE (EO)

PRESENT INFERENCES

BASED

ON OBSERVATION.
APPLY EXECELLENT COMMUNICATION SKILLS BY
IMPLEMENTING BASIC COMMUNICATION THEORY,
SOCIAL INTERACTION AND PRESENTATION SKILLS IN
ORDER TO DEVELOP A GOOD COMMUNICATION
SKILL.

LE1: SPEAKING SKILLS

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Part 1: Introduction to Communication Skills

Exercise 1

Choose and write five examples of communication based on the communication

method given.

Meetings

Letters

Conversations

Posture

Interviews

Body Language Cartoons

Slides

Memos

Illustrations

Fax Messages

Tone voice

Cassettes

Video

Eye contact

Graphics

Speeches

Agendas

Internet

Newspaper

Seminars

Television

Facial expressions Photographs Minutes

Written Word

Spoken Word

Symbolic Gesture

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Visual Images

Multimedia

Part 2: Basic Communication Theory

Exercise 1
List down the FIVE main stages of communication cycle in correct order

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Part 3: Social Interaction Skills

Exercise 1

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Objective
In this exercise, students identify practical and effective ways to remove communication and
listening barriers at workplace.
What you need ?

whiteboard

pen and papers for each students

Setup

Split the group into teams of 3 or 4 people

Each team is asked to come up with a practical solution in removing communication

obstacles such as:

People working in isolated office or environment

Dealing with a customer who talks too much

Working in a noisy workplace

Dealing with a frustrated client

Dealing with visual distraction at workplace

Each group has 10 minutes to come up with at least one solution for each scenario

At the end of the activity, one representative from each group writes down their ideas
on the board and explains how they came up with the solution.

Discussion

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Get the group to discuss the solution offered by other groups and add solution if necessary.
This is particularly useful if students have previous experience and can share their stories
with the group so that everyone can learn from real-world scenarios.

Exercise 2
Choose and write the correct answer.
to express surprise

to compliment

to deny

to express regret

to congratulate

to greet

to ask for directions

to remind

to confess

to suggest

to take leave

to complain

to invite

to forgive

to apologize

1.

You have brought me the wrong drink!

2.

Im sorry

3.

Can you tell me how to get there?

4.

You should use glasses or contact lenses.

5.

Really?

6.

Please come to my house

7.

Thats a nice hat

8.

Congratulations on your success

9.

Dont forget that you promised to help

10.

I have to go now

11.

Thats okay

12.

Thats not true

13.

Good morning, Pak Mamat

14.

I did it

15

I wish I had not done that

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Exercise 3
You are answering the telephone at Global Communications. Write down what
you will say in the conversation;

You

___________________________________________________

Caller

Good morning, can I speak to Miss Angela please ?

(Miss Angela is in a meeting and has asked not to be disturbed)

You

___________________________________________________

Caller

Oh dear, I need to speak to her rather urgently.

You

___________________________________________________

Caller

No, thats OK. Can you pass on a message for Miss Angela to
call me as soon as shes free?

You

____________________________________________________

Caller

Yes, Its Martha Williams of Kimoto Technology

You

____________________________________________________

Caller

its 87600027.

You

____________________________________________________

Caller

Thank you very much. Goodbye

You

____________________________________________________

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Part 4: Presentation Skills

Exercise 1

Objective
Deliver a presentation based on an image shown on the screen and receive feedback
on your presentation.
What You Need

Several relevant images that you can put in slides. Place these in slides with
separator slides containing a sequence of numbers so you have two slides per
image, one with a number and one with an image.

Choose images for your specific needs. You can use images relevant to what
students normally do, ask them to bring some images or use random images.

You need one image per delegate.

Printout of these images for distribution. Print the corresponding sequence

number on each as well so they can be easily identified.

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Setup

Explain to the students that this exercise is about telling a story based on an
image shown in a slide.

Distribute one printed image at random to all students.

Ask students to prepare a story that they should deliver as a 1-minute

presentation. Their image will be shown in a slide and they need to stand next to
the slide and present by telling their story about the image.

Show the slides one by one using the separator with the sequence number and
ask the person with the corresponding image to come forward and start
presenting on your mark.

Once all the presentations are finished, provide the score sheets to delegates
and present your feedback.

Ask delegates to give feedback to each other. To facilitate, you can go case by
case so you can systematically analyse everyones presentations. Explain that
the intention is not to scrutinize a persons delivery, but to learn what methods
work and what methods do not.

Follow with a discussion.

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