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Seller Restrictions: This data shall not be disclosed and shall not be duplicated, used, or disclosed in whole or in part for any purpose .If a contract is awarded to awarded to HCL SERVICES as a result of in connection with the Submission of this data, the client or prospective client shall have the right to duplicate, use, or disclose this data to the extent provided in the contract. This restriction does not limit the clients or prospective clients right to use the information contained in the data if it is obtained from another source without restriction. The data subject to this restriction is contained in all marked sheets.
HCL-Brief Profile HCL is a $6.3 billion leading global technology and IT enterprise comprising two companies listed in India- HCL Technologies and HCL SERVICES. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 90000 professionals of diverse nationalities, who operate from 31 countries including over 720 points of presence in India. HCL has partnerships with several leading Global 1000 firms, including leading IT and Technology firms. For more information, please visit www.hcl.com
13291.67
13291.67
SERVICE TAX REGN. NO: AADCH0303DSD001 AMOUNT IN WORDS: Fourteen Thousand Six Hundred and Eight Three Only. TOTAL AMOUNT 14682.91
Grand Total 14683 Date of expiry of maintenance under Technical Service Contract: Customers Signature Name Designation Customers Name Address Date
S.TAX REGN. NO: AADCH0303DSD001 NOTE: 1.Equipment Covered under the contract list as per the annexure-1. 2.Please mention your Machine model & Serial number, Contract Period and payment terms in your AMC work order / Purchase order clearly. Validity : 30 Days
6.05
3987.501
241.24 241.24
TERMS AND CONDITIONS The Maintenance Services will be provided by HCL SERVICES Ltd., (hereinafter referred to as HCL) to the Party billed under this Order (hereinafter referred to as Customer) for the Customers Equipment (as hereinafter defined) covered under this Order subject to the following terms and conditions (hereinafter referred to as Agreement), until and unless specifically agreed otherwise in writing: 1 DefinitionsIn this Agreement, unless the context otherwise requires, the following expressions shall have the following meanings: the System means the equipment specified in the Order the Location means the Customers premises in which the System is installed as specified in the Orderthe Maintenance Chargemeans the periodic charge for the Ordered Maintenance Services specified in the Order as varied from time to time pursuant to Clause 4 or as shall from time to time be agreed in writing between the parties Maintenance Hours Unless otherwise agreed by HCL in writing, Maintenance Hours means the hours between 9.00 am and 6.00 pm each day excluding Saturdays, Sundays ,Public holidays and normal HCL holidays of about 12 days per annum as indicated in the beginning of the year and can be provided on request. 2 Maintenance Services: During the continuance of this Agreement HCL shall provide the following maintenance services (Services or Maintenance Services) in respect of the System: (1) Preventive maintenance:HCLs designated Engineer shall make visits to the Location at such intervals as HCL shall reasonably determine to be required for the System to test the functions of the System and make such adjustments as shall be necessary to keep the System in good working order in accordance with its specifications. Such visits shall be made during Maintenance Hours. If it is expedient in the opinion of HCL designated Engineer so to do, such maintenance may be carried out at the same time as corrective maintenance. (2) Corrective maintenance:Upon receipt of notification from the Customer that the System has failed or is malfunctioning, HCL shall during Maintenance Hours make such repairs and adjustments to and replace such parts of the System as may be necessary to restore the System to its proper operating condition. (3) Response time:On receipt of a request for corrective maintenance HCL undertakes to use its reasonable endeavours to despatch a suitably qualified service engineer to the Location at the earliest possible, unless otherwise specifically agreed by HCL in writing. 3 Charges (1) In consideration of the Services the Customer shall pay the non-refundable Maintenance Charge periodically in advance as specified in the Order. The Maintenance Charge shall be paid without prior demand and no payment shall be considered made until it is received by HCL in cleared funds. All payments shall be made in the manner specified in the Order and shall be effective from the date specified in the Order. In respect of Customers System located outside the limits of a city in which HCL has no office, the Customer shall additionally pay HCL Outstation Maintenance Surcharge as specified by HCL by way of expenses for visits to customers respect ive location (2) Any charges payable by the Customer hereunder in addition to the Maintenance Charge shall be paid (unless otherwise provided elsewhere in this Agreement) within 14 days after issue of HCLs Order therefor. (3) Where HCL becomes aware of equipment at the Location which is not included in the System and the maintenance contract under this agreement, in respect of which the
5 Replacement (1) HCL reserves the right to replace any part or parts which are covered under this Agreement (except parts as provided in clause 4 and Microfilm Reader & Camera) thereof which may be found to be faulty or in need of investigation as to whether faults may exist in their operation. (2) The Replaced Consumable Parts shall become the property of the Customer. The Removed Parts removed pursuant to this Clause 5 shall become the property of HCL