Revision

What is the difference between a CV or resume & a covering letter? What is a shortlist?

Revision
Complete the text below: When a job is a _ _ _ _ _ _ _ _ _ in a newspaper or online, hundreds of people will often apply. The first step will be to send a _ _ (or resume) along with a c _ _ _ _ _ _ _ l _ _ _ _ _ to outline your skills, q _ _ _ _ _ _ _ _ _ _ _ _ _ and reasons for wanting the job. The employ_ _ will create a s _ _ _ _ _ _ _ _ and interview several C _ _ _ _ _ _ _ _ _. If you are successful, you will be o _ _ _ _ _ _ the job.

Revision
When a job is advertised in a newspaper or online, hundreds of people will often apply. The first step will be to send a CV (or resume) along with a covering letter to outline your skills, qualifications and reasons for wanting the job. The employer will create a shortlist and interview several candidates. If you are successful, you will be offered the job.

Communication
How many different ways of communicating can you think of? Write down as many methods as you can. What is needed for effective communication?

Communication
Methods
email, letters, reports, meetings, interviews, one-to-one conversations, advertising, press releases, press conferences, surveys, focus groups, social media, instant messaging, Skype, phone calls, text messages, conference calls, etc.

Communication
Effective communication involves both sending and receiving messages. It should be clear, accurate, appropriate for the purpose in tone and delivery method and should consider the person receiving the message.

Communication
What methods of communication would you choose:
when launching a new product to announce major changes in a company when hiring new staff when dismissing (firing) someone when giving detailed instructions to staff before going on holiday?

Communication
Non-verbal communication (NVC) How can you communicate non-verbally?

Communication
Non-verbal communication (NVC) Eye-contact, body language, tone of voice, volume, etc.

Communication
Which of the following sentences do you agree with? You can never have too much information. Sometimes sharing information with colleagues can be a mistake. Meetings are often a waste of time.

Communication
Information overload When so much information is given that it is impossible to take it all in and the key message is lost.

Communication
Common loyalties When people feel they should think of friends or close colleagues before their organisation.

Communication
Word partnerships 1. waste time, resources 2. face problems, difficulties 3. duplicate information, work 4. install systems, equipment, 5. save money, time 6. develop loyalty, motivation 7. share information, ideas 8. allocate time, resources 9. interrupt conversations, meetings

Teamworking
What is teamworking? How would you define it? Have you ever worked in a team? What advantages or disadvantages can there be to teamworking?

Teamworking
Benefits of teamworking:
improve productivity
enhance quality of products or services improve customer focus speed the spread of ideas respond to opportunities and threats as well as to fast-changing environments increase employee motivation introduce multi-skilling and employee flexibility.

Teamworking
Stages of team development Mike Woodcocks theory forming storming norming performing

Teamworking
Forming (or undeveloped) when people are working as individuals rather than a team.

Teamworking
Storming the team becomes more aggressive, both internally and in relation to outside groups, rules and requirements.

Teamworking
Norming (or consolidating), the team is beginning to achieve its potential, effectively applying its resources to its tasks, using a process it has developed itself.

Teamworking
Performing when the team is characterised by openness and flexibility. It challenges itself constantly but without serious conflict, and places a high priority on the development of other team members.

Characteristics of effective teams

a common sense of purpose a clear understanding of the teams objectives resources to achieve those objectives mutual respect among team members valuing members strengths and respecting their weaknesses mutual trust willingness to share knowledge and expertise willingness to speak openly a range of skills among team members to do its work a range of personal styles

Characteristics of effective teams

a common sense of purpose a clear understanding of the teams objectives resources to achieve those objectives mutual respect among team members valuing members strengths and respecting their weaknesses mutual trust willingness to share knowledge and expertise willingness to speak openly a range of skills among team members to do its work a range of personal styles

Central requirements for team membership: the team should include a range of the necessary technical and specialist skills there should be a variety of personal styles among members to fill the different roles that are involved in successful teamwork.

Team roles
Meredith Belbin defined roles within teams

Belbins roles
Plant Solves difficult problems. Resource investigator Explores opportunities. Develops contacts. Co-ordinator Clarifies goals, promotes decision making. Shaper Has drive and courage to overcome obstacles. Monitor evaluator Sees all options. Teamworker Listens, notices things, stops problems before they happen. Implementer Turns ideas into practical action. Completer Searches out errors and omissions, delivers on time. Specialist Provides knowledge and skill that may be in short supply.

Leading Teams All leaders should:

listen to team members question them to understand their points of view be responsive to feedback.

Homework Vocabulary prefixes exercises Reading exercises on teamworking. Answers will be posted on Scribd.