NORTH SOUTH UNIVERSITY COURSE: EMB 650 OPERATIONS MANAGEMENT (Sec 1) EMBA PROGRAM, FALL 2013 Ferdous Sarwar,

Ph.D. Assistant Professor, IPE, BUET E-mail:ferdous98@gmail.com COURSE DESCRIPTION: Operations Management (OM) deals with the management of systems that provide goods and services to customers. This function exists in all industries, including manufacturing, retail distribution, and government services. The goal of OM is to provide value to the customer via the pursuit of efficiency and effectiveness. In a broader sense, OM is also a set of concepts and tools that can be useful in the management of the operations of any organization. Since operations are at the core of any business, OM is an essential area of management study. This course is designed to introduce students to concepts and techniques related to the design, planning, control, and improvement of manufacturing and service operations. The course begins with a holistic view of operations, where the coordination of product development, process management, and supply chain management will be introduced. As the course progresses, various aspects of each of these three tiers of operations will be investigated in detail. The topics will cover the areas of process analysis, materials management, production scheduling, quality improvement, and product design. COURSE OBJECTIVE: Upon completion of this course, students should be able to Develop an understanding of the strategic importance of manufacturing/service supply chains and how operations can provide a competitive advantage in the marketplace Recognize the relationship between manufacturing and related service providers and other business functions, such as human resources, purchasing, marketing, finance, etc. Emphasize the importance of change, facilitation of learning, cross-functional teamwork, knowledge capture, and analysis in manufacturing organizations Develop knowledge of the issues related to designing and managing manufacturing operations so that prosperity in todays job market is achieved TEXTBOOKS: 1. Production and Operations Management-Stevenson 8e 2. Operations Management for Competitive Advantage-Chase, Jacobs, Aquilano 11e 3. Lecture Slides Class Schedule: Tuesday(7:00-10:00PM) Class Room: NAC 990 Office Hours: Tue, Wed (5:00-7:00 PM) Office: NAC 862

APPROACH: Lectures, current issues, reading, class participation, videos, problem, case analysis, exams and project/case write up will be utilized. There will be discussion of various models and techniques but emphasis on problem formulation and managerial implication. CASE WRITE-UP: One 1/2 page typed case write up will be required. This is an individual case write up and focused question will be provided. Examination Weights Class participation: Assignments Quiz: Mid-term Exam 1: Mid-term Exam 2: Final Exam: 05% 10% 15% 20% 20% 30%

Lecture Plan (tentative) Lecture Topic 1 2 3 4 5 6 7 8 9 10 11 12 Introduction to OM Forecasting Strategic Capacity Planning Process selection and Facility Layout Design of work systems Management of Quality Inventory Management MRP & ERP JIT & Lean Operations Scheduling Supply Chain Management Project Management Final Book Ch. (Stevenson) Ch 1 Ch 3 Ch 5 Ch 6 Ch 7 Ch 9 Ch 11 Ch 13 Ch 14 Ch 15 Ch 16 Ch 17 Test

Q1 Mid 1+Q2

Mid 2+Q3 Q4