TATA MOTORS.

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INTRODUCTION: Indian multinational automotivemanufacturing company headquartered in Mumbai,

Maharashtra, India and a subsidiary of the Tata Group. Its products include passenger cars, trucks, vans, coaches, buses and military vehicles. It is the world's eighteenth-largest motor vehicle manufacturing company, fourth-largest truck manufacturer and second-largest bus manufacturer by volume.Tata Motors has auto manufacturing and assembly plants in Jamshedpur, Pantnagar,Lucknow, Sanand, Dharwad and Pune in India, as well as in Argentina, South Africa, Thailand and the United Kingdom. It has research and development centres in Pune, Jamshedpur, Lucknow and Dharwad, India, and in South Korea, Spain, and the United Kingdom. It has a bus manufacturing joint venture with Marcopolo S.A., Tata Marcopolo, and a construction equipment manufacturing joint venture with Hitachi, Telcon Construction Solutions. Founded in 1945 as a manufacturer of locomotives, the company manufactured its first commercial vehicle in 1954 in a collaboration with Daimler-Benz AG, which ended in 1969.[4] Tata Motors entered the passenger vehicle market in 1991 with the launch of the Tata Sierra and in 1998 launched the first fully indigenous Indian passenger car, the Indica. Tata Motors acquired the South Korean truck manufacturer Daewoo Commercial Vehicles Company in 2004 and the British premium car maker Jaguar Land Rover in 2008. Tata Motors is listed on the Bombay Stock Exchange, where it is a constituent of the BSE SENSEX index, the National Stock Exchange of India and the New York Stock Exchange. Tata Motors is Tata Daewoo

PRODUCTS AND SERVICES:

Commercial Vehicles:

In 2004, Tata Motors acquired Daewoo Commercial Vehicle Company of South Korea. The reasons behind the acquisition were:

The Tata Prima heavy truck Company's global plans to reduce domestic exposure. The domestic commercial vehicle market is highly cyclical in nature and prone to fluctuations in the domestic economy. Tata Motors has a high domestic exposure of ~94% in the MHCV segment and ~84% in the light commercial vehicle (LCV) segment. Since the domestic commercial vehicle sales of the company are at the mercy of the structural economic factors, it is increasingly looking at the international markets. The company plans to diversify into various markets across the world in both MHCV as well as LCV segments. To expand the product portfolio Tata Motors recently introduced the 25MT GVW Tata Novus from Daewoos (South Korea) (TDCV) platform. Tata plans to leverage on the strong presence of TDCV in the heavy-tonnage range and introduce products in India at an appropriate time. This was mainly to cater to the international market and also to cater to the domestic market where a major improvement in the Road infrastructure was done through the National Highway Development Project. Tata Daewoo is the second-largest heavy commercial vehicle manufacturer in South Korea. Tata Motors has jointly worked with Tata Daewoo to develop trucks such as Novus and World Truck and buses including GloBus and StarBus. In 2012, Tata will start developing a new line to

manufacture competitive and fuel efficient commercial vehicles to face the competition posed by the entry of international brands like Mercedes-Benz, Volvo and Navistar into the Indian market.[21] Tata Hispano Tata Hispano Motors Carrocera, S.A. is a bus and coach cabin manufacturer based in Zaragoza, Aragon, Spain and a wholly owned subsidiary of Tata Motors. Tata Hispano has plants in Zaragoza, Spain and Casablanca, Morocco. Tata Motors first acquired a 21% stake in Hispano Carrocera SA in 2005,[7] and acquired the remaining 79% for an undisclosed sum in 2009, making it a fully owned subsidiary, subsequently renamed Tata Hispano. Jaguar Land Rover

Jaguar Land Rover PLC is a British premium automaker headquartered in Whitley, Coventry, United Kingdom and has been a wholly owned subsidiary of Tata Motors since June 2008, when it was acquired from Ford Motor Company. Its principal activity is the development, manufacture and sale of Jaguar luxury and sports cars and Land Rover premium four wheel drive vehicles. It also owns the currently dormant Daimler, Lanchester and Rover brands. Jaguar Land Rover has two design centres and three assembly plants in the UK. Under Tata ownership, Jaguar Land Rover has launched new vehicles including the Range Rover Evoque, Jaguar F-Type and the fourth-generation Range Rover. HV Transmission and HV Axles

HV Transmission (HVTL) and HV Axles (HVAL) are 100% subsidiary companies of Tata Motors engaged in the business of manufacture of gear boxes and axles for heavy and medium commercial vehicles, with production facilities and infrastructure based at Jamshedpur. HVAL and HVTL have been amalgamated ton HVAL and is renamed as TML Drivelines Ltd. ranked 314th in the 2012 Fortune Global 500 ranking of the world's biggest corporations.

Tata Motors is among the top four in passenger vehicles in India with products in the compact, midsize car and utility vehicle segments.[17] The companys manufacturing base in India is spread across Jamshedpur (Jharkhand), Pune (Maharashtra), Lucknow (Uttar Pradesh), Pantnagar (Uttarakhand), Dharwad (Karnataka) and Sanand (Gujarat). Tata's dealership, sales, service and spare parts network comprises over 3,500 touch points. Tata also has franchisee/joint venture assembly operations in Kenya, Bangladesh, Ukraine, Russia and Senegal. Tata has dealerships in 26 countries across 4 continents.]Though Tata is present in many countries it has only managed to create a large consumer base in the Indian Subcontinent, namely India, Bangladesh, Bhutan, Sri Lanka and Nepal. Tata has a growing consumer base in Italy, Spain and South Africa. Tata Motors has more than 250 dealerships in more than 195 cities across 27 states and 4 Union Territories of India. Suzuki and Hyundai. It has the 3rd largest Sales and Service Network after Maruti

SERVICES VEHICLE LEASING

Vehicle Leasing offers advantages to both buyers and sellers. For the buyer, lease payments will usually be lower than payments on a car loan would be, and qualification is often easier. Some consumers may prefer leasing as it allows them to simply return a car and select a new model when the lease expires, allowing a consumer to drive a new vehicle every few years without the

responsibility of selling the old vehicle. A lessee does not have to worry about the future value of the vehicle, while a vehicle owner does. For a business lessor there are tax advantages to be considered. For the seller, leasing generates income from a vehicle the seller still owns and will be able to lease again or sell through vehicle remarketing once the original (or primary) lease has expired. As consumers will typically use a leased vehicle for a shorter period of time than one they buy outright, leasing may generate repeat customers more quickly, which may fit into various aspects of a dealer's business model. Lease agreement Lease agreements typically stipulate an early termination fee and limit the number of miles a lessee can drive (for passenger cars, a common number is 10,000 miles per annum though the amount can be stipulated by the customer and can be 12,000 to 15,000 miles per year). If the mileage allowance is exceeded, fees may apply. Dealers will typically allow a lessee to negotiate a higher mileage allowance, for a higher lease payment. Lease agreements usually specify how much wear on the vehicle is allowable, and the lessee may face a fee if that amount of wear has been exceeded. A lease with maintenance (commonly known in the UK as Contract Hire) can include all vehicle running costs excluding fuel and insurance. The actual lease payments are calculated in a very similar way to loan payments, but instead of an APR, the company uses something called the money factor. At the end of a lease's term, the lessee must either return the vehicle to or buy it from the owner. The end of lease price is usually agreed upon when the lease is signed.

Defence Vehicles: New Delhi, March 29, 2012: As part of the companys strategy, to enhance the scope of its defence business right up to frontline combat, Tata Motors offers an extensive portfolio of combat vehicles, troop carriers, tactical vehicles, logistics vehicles and

equipments. At DEFEXPO 2012, Tata Motors will launch and showcase new concepts of defence vehicles, allowing the company to leverage the entire defence mobility spectrum. Tata Motors' products are being designed and customised as per evolving needs of the modern military forces. Following are the Tata Motors defence vehicles displayed at DEFEXPO 2012. Tata Micro Bullet-Proof Vehicle (MBPV): The Tata Micro Bullet-Proof Vehicle (MBPV) is a project that is being jointly developed by VRDE-DRDO and Tata Motors, for providing the elite commando forces of the country(NSG, Marine Commandos, Para Battalions, Force One), with a protected mobility solution that assists them during indoor combat against insurgents. The need for this kind of a solution has been felt desperately by commando units, who face multiple hostage situations; wherein terrorists have been holed up inside confined premises, houses, hotels, malls and airports. The MBPV has been designed keeping indoor combat in mind, with special features like bullet resistant panels for protection, compact dimensions, with 4- wheel assisted turning for easy movement within indoor confines, and high power to weight ratio for fast, and agile movement during combat. Firing ports have also been incorporated for retaliatory action. Moreover, it has an added capability of climbing stairs as well. Tata 12x12 Prahaar Missile System: Tata Motors Ltd has developed an indigenous high mobility, all-terrain and all-wheel drive, Tata LPTA 5252-12 X12 vehicle, specifically for missile launcher cum carrier

applications like integration of Prahar, BrahMos and Nirbhay Missiles, in close coordination with R&DE DRDO. The vehicle is equipped with a state of the art Electronic Controlled heavy duty engine and automatic transmission, has high mobility features like Anti-Locking Braking System (ABS), Central Tyre Inflation System (CTIS), Auxiliary Gear box with High and low speed mode and differential locks system. The vehicle is operable normally in 12x8 mode and can be driven in 12x10 and 12x12 modes as per terrain requirements. Vehicle specification of the Tata 12x12 Prahaar Missile Carrier: Application: Prahaar Missile System Carrier and Launcher Platform Brahmos Missile carrier Mobility: Power to weight ratio of 7.53 KW/Ton 525 Hp @ 1800 rpm BSIII 2000 Nm @ 1200 RPM Automatic Transmission system with 7 forward and one reverse gear Gradability of 30 deg under full payload Max Speed of 80 kmph in top gear Ditch crossing ability of 2000 mm Vertical Step climbing ability of 600 mm Fordability of 1200 mm with stop and 1400 mm with pass

 Ground clearance of 400 mm Payload of 33 Tons Utility: One Platform, Many variants: Prahaar Missile system Carrier Launcher vehicle and command and control unit for various missile systems Crew Capacity and comfort level: Driver and co driver plus 3 person in drivers Cabin HVAC Climate controlled tiltable cabin Maintainability: Proven, Reliable and Easy to maintain indigenous TATA Aggregates Traditional Chassis Frame concept Lowest Life cycle cost Serviced at any of our TATA Authorised dealers/TATA Authorised service stations (TASS) across India Easy availability of Spare parts Common aggregates in variants for ease of Inventory and logistic Management Tata Light Armoured Vehicle: The Internal Homeland Security Forces and the State Police Forces, being endowed with the prime responsibility of securing the State, consistently move in and out of territories which are extremist hotbeds. It is imperative that these security forces must be able to not only defend themselves against sudden guerilla attacks by the enemy, but

must also be capable to retaliate fiercely. Keeping this in mind, Tata Motors Ltd. has developed the Tata Light Armoured Vehicle, to aid the troops in Counter Insurgency Operations as well as for patrolling the hinterland. In line with this, the Tata Light Armoured Vehicle has been engineered to be far superior to its competitors, in terms of performance, safety, and convenience. Also, the vehicle would be certified by CMVR regulations post armouring, which is a mandatory requirement to ply legally on Indian roads. Vehicle specification of the Tata Light Armoured Vehicle: Application: Troop Carrier / Escort vehicle Mobile Communication system. Patrolling Vehicle. Mobility Tata 3 L Direct injection common rail Turbocharged Intercooled Diesel Engine Max Engine output: 85 kW (115 BHP) at 3050 rpm Max Torque: 300 Nm at 1600-2200 rpm Power to weight Ratio: 23.5 kW/ton Max Speed: 85 kmph Fording Depth: 300 mm Max Gradeability : 32 deg Min. turning circle diameter: 12.5 m

 Payload: 500 kg Gross Vehicle Weight: 3600 kg Power Steering Protection All Sides ;- Direct hit at 90 from 10m for 7.62x51mm FMJ, 7.62x39mm Steel Core and 5.56x45mm SS109 Roof ;- Direct hit at 45 from 10m for 7.62x51mm FMJ, 7.62x39mm Steel Core and 5.56x45mm SS109 Floor Blast:- Blast of 02 Hand Grenades HE36 / DM51 or equivalent Side Blast:- 15 Kg TNT @ 3M from vehicle side Run flat Tyres Crew Capacity Driver + 5 Configuration Front & middle seats Sliding type with adjustable back and head rest Middle seat for 02 persons Rear Bench seats - Side facing 02 persons Maintainability Proven, Reliable and easy to maintain indigenous TATA Aggregates Traditional Chassis Frame concept Lowest Life cycle cost Serviced at any of our TATA Authorised dealers/ TATA Authorised service stations (TASS) across India

 Easy availability of Spare parts Common aggregates in variants for ease of Inventory and logistic Management Tata Mobile Bunker: Tata Mobile Bunker has been designed on the LPA 713, 4-wheel drive platform, to ensure fast & safe movement of troops in naxal infested states and to act as a platform for retaliatory action. The vehicle is protected against gunfire, corresponding to ballistic protection of NIJ Level III. It is a highly mobile platform and can be used as a base for various protected applications like troop carriers, ambulances and buses. The vehicle is equipped with the following special features - powerful engine, high power-to-weight ratio for faster and agile movement, NIJ Level III ballistic protection on all sides and for the roof, firing ports and roof hatch for retaliatory action, excellent gradeability and high ground clearance for all terrain usage, AC unit provided for better ventilation inside the vehicle and is CMVR certified. Application Protected Troop Carrier Command Post Vehicle Protected Ambulance Mobility "B5.9 155 30 Turbocharged, air to air after cooled Diesel Engine." Max Engine output: 155 HP at 2500 rpm Max Torque: 590 Nm at 1500 rpm

 Max Speed: 80 kmph Max Gradeability: 31 Degrees Min Turning Circle Diameter: 14.3 m Payload: 1 T Hydraulic assisted power steering Protection "Ballistic Protection: NIJ level III protection against 7.62 SLR, ball ammunition and AK-47 fired from 10 m distance at 90 degree angle of attack" Underbelly Protection against 2 HE Hand Grenades Glass Protection corresponding to NIJ Level III Crew Capacity Driver + 9 Configuration Driver and Co Driver seats front facing Tata 6x6 7kl Refueller: Tata Motors has developed an indigenous high mobility, all-terrain and all-wheel drive, Tata LPTA 2038 6x6 Refueller vehicle, specifically for the Indian Armed forces, Paramilitary, State police, DPSUs, State Government & Municipal Agencies and the Aviation industry. The vehicle has already been trial evaluated by the Indian Armed forces for various applications like Common Gun Tower, HMV with Material Handling crane, Multi Barrel Rocket launcher GRAD BM 21, etc. The vehicle is equipped with state of the art Electronic Controlled heavy-duty engine, available in both manual and automatic transmission. The vehicle has high mobility

features like Anti-locking Braking System (ABS), Central Tyre Inflation System (CTIS), Auxiliary Gear box with high and low speed mode and differential locks system. Tata Motors has developed a demountable fuel bowser on the LPTA 2038 6x6 HMV, in collaboration with M/s WEW (Germany), specifically for all terrain applications and usage by various aviation sector agencies. This application is also apt for defence purposes, as this demountable concept is specially made for fuel storage & dispensing, in varied terrains. Vehicle specification of the Tata 6x6 7kl Refueler: Application 7 KL Refueller System CGT 6x6 HMV with MHC 6x6 GRAD BM 21 Rocket Launcher Tactical communication system Mobility Power to weight ratio of 13 KW / Ton 375 HP @ 2100 RPM Automatic Transmission system with 7 forward and 01 reverse gears Manual Transmission system with 9 forward and 1 Reverse gear (Automatic transmission system optional) Gradeability of 25 Deg under full load

 Max Speed of 80 kmph in top gear Trench crossing ability of 900 mm Vertical step climbing ability of 500 mm Fordability of 500 mm Ground clearance of 360 mm Payload of 10.5 Tons Range of 500 km at GVW Utility One platform, Many Variants : 7 KL Refueler System CGT 6x6 HMV with MHC 6x6 GRAD BM 21 Rocket Launcher Tactical communication system Crew Capacity and comfort level Driver and co Driver plus 3 Person on Drivers Cabin HVAC Climate controlled tiltable cabin. Maintainability Proven, Reliable and easy to maintain indigenous TATA Aggregates Traditional Chassis Frame concept Lowest Life cycle cost Serviced at any of our TATA Authorised dealers/ TATA Authorised service stations (TASS) across India

 Easy availability of Spare parts Common aggregates in variants for ease of Inventory and logistics management Tata LSV QDMCT (Quick Deployment Mobile Communication Terminal): The Tata LSV QDMCT is a shelter based, self-contained vehicle mounted communication system that provides wide area IP network. It provides reliable and secured IP connectivity for data, voice & video, between various nodes. Multiple communication media have been provided for both data and voice connectivity. The state-of-the-art Tata QDMCT is designed and developed in collaboration with RCI DRDO. The system has found an ideal platform in the Tata LSV, which is a high payload, high mobility, low silhouette military platform designed for withstanding tough weather and terrain conditions. Vehicle specification of the Tata LSV QDMCT (Quick Deployment Mobile Communication Terminal) Application Mobile Communication Terminal Mobile Radar Mobile ATC Mobility Tata 3.0 L Direct injection common rail Turbocharged Intercooled Diesel Engine Max Engine output: 115 HP at 2500 rpm Max Torque: 320 Nm @ 1400-2200 rpm Power to wt ratio: 23 HP/ton

 Max Speed: 70 kmph Max Gradeability: 20 Degrees Min Turning Circle Diameter: 14.9m Payload: 1.2 T GVW: 4.8 T Power Steering Utility HVAC for Driver Cabin Provision for mounting an in-service Machine gun on bonnet. Fire fighting Equipment. Brackets/Arrangements for fitting & charging the approved GPS Demisting & Defrosting Device Provision for Personal weapons and on weapons scales of ammunition for driver & co-driver in the drivers cabin and other persons in the body of the vehicle Crew Capacity Driver+1 Configuration in the Cabin Driver & Co Driver seats front facing Tata 8x8 Water Purification system: TATA Motors has developed a Mobile Water decontamination system on the LPTA 3138 8x8 for all-terrain, all weather operation, in collaboration with M/s WEW (Germany). This application is especially developed keeping the drinking water contamination problem,

faced by Armed Forces & Paramilitary forces, at disaster struck areas. This application is also apt for State Governments and various Municipal agencies, to tackle the issue of supplying drinking water to remote villages. This water decontamination system is capable of purifying the most impure forms of water and make it portable through

Reverse Osmosis (RO) process:

The vehicle is equipped with a state-of-the-art electronic controlled heavy-duty engine. The vehicle has high mobility features like Anti-locking Braking System (ABS), Central Tyre Inflation System (CTIS), Auxiliary Gear box, with high and low speed mode and differential locks system. Vehicle specification of the Tata 8x8 Water Purification system: Application 7 KL Water Decontamination System Reverse Osmosis Purification Technology Capable of Purifying any form of impure water including one with Arsenic poisoning Mobility Power to weight ratio of 10KW/Ton 375 HP @ 2100 RPM 1548 Nm @ 1200 to 1400 RPM Manual Transmission system with 10 Forward and 2 reverse gears Gradeability of 25 Deg under full load Max Speed of 80 kmph in top gear

 trench crossing ability of 2000 mm Vertical Step climbing ability of 600 mm Fordability of 1200 mm with stop and 1400 mm with pass Ground clearance of 350 mm Payload of 17 Ton Range of 600 km at GVW

Utility :
One Platform Many Variants : 7 KL WEW Water decontamination system HMV 8x8 with MHC Command and control Unit and Launcher vehicle for Rockets Crew Capacity and comfort level Driver and co Driver plus 3 persons on Drivers Cabin World Class HVAC Climate controlled tiltable cabin Maintainability Proven, Reliable and easy to maintain indigenous TATA Aggregates Traditional Chassis Frame concept Lowest Life cycle cost Serviced at any of our TATA Authorised dealers/ TATA Authorised service stations (TASS) across India Easy availability of Spare parts

 Common aggregates in variants for ease of Inventory and logistic Management Tata 8x8 Missile Carrier: Tata Motors has developed an indigenous high mobility, all-terrain and all-wheel drive, Tata LPTA 3138 8x8 vehicle, specifically for various all terrain application like Command & control unit, Missile carrier, MHC Radar Station, Missile firing platform, etc. The vehicle is equipped with state-of-the-art Electronic Controlled heavy-duty engine. The vehicle has high mobility features like Anti-locking Braking System (ABS), Central Tyre Inflation System (CTIS), Auxiliary Gear box, with high & low speed mode and differential locks system. Tata Motors has prepared the EW Command post on LPTA 3138 8x8, in collaboration with its group company Tata Power SED. The EW Command post is a EMP Hardened MIL Grade shelter for mobile application designed as per MIL-STD-907, MIL-STD-285 intended for Electronic Warfare application. Vehicle specification of the Tata 8x8 Pinaka Container: Application Pinaka missile system Carrier Mobility Power to weight Ratio of 10KW/Ton 375 HP @ 2100 RPM 1550 Nm @ 1300 to 1400 Rpm Manual transmission system with 10 forward and 3 reverse gears

 Gradeability of 30 Deg under full load Max Speed of 80 KMPH in top gear trench crossing ability of 2000 mm Vertical Step climbing ability of 500 mm Fordability of 1200 mm with stop and 1400 mm with pass Ground clearance of 400 mm Payload of 18 Tons Utility One Platform Many Variants: Pinaka Missile Carrier container HMV 8x8 with MHC Command and control Unit and Launcher vehicle for Rockets Crew Capacity and comfort level Driver and co Driver plus 3 Person on Drivers Cabin HVAC Climate controlled tiltable cabin. Maintainability Proven, Reliable and easy to maintain indigenous TATA Aggregates Traditional Chassis Frame concept Lowest Life cycle cost Serviced at any of our TATA Authorised dealers/ TATA Authorised service stations (TASS) across India Easy availability of Spare parts Common aggregates in variants for ease of Inventory and logistic Management

Tata Safari Storme GS 800 4x4: The Indian Armed Forces are currently looking at procuring a 4-wheel drive, high mobility platform, for induction into the Defence Services as a General Service vehicle, to be used for transporting officers during peacetime as well as during conflicts, across locations in India. Tata Motors has designed and developed the Safari Storme GS 800, in-house, in-line with the requirements of the forces. The vehicle is equipped with the following special features - powerful engine and high power-to-weight ratio for faster and agile movement, excellent gradeability and high ground clearance for all terrain usage, factory fitted HVAC for troop comfort, power windows, remote operated central locking for passenger convenience, anti lock braking system for smooth and safe braking, even at high speeds, air bags for driver & passenger. Vehicle specification of the Tata Safari Storme GS 800 4x4: Application General Service vehicle for the Armed forces Escort Vehicle Staff Car Patrolling Vehicle Mobility Tata 2.2 L Direct injection common rail Turbocharged Intercooled Diesel Engine Max Engine output: 140 HP at 4000 rpm

 Max Torque: 320 Nm at 1700-2700 rpm Power to weight Ratio: 33 kW/ton Max Speed: 160 kmph Fording Depth: 300 mm Max Gradeability : 26 deg Min. turning circle Dia: 10.8 m Payload: 825 kg Gross Vehicle Weight: 3000 kg Power Steering Fitments AC with 4 speed blower & multidirectional nozzles with provision for adjustable air supply to passengers. Concealed roof A/C for rear passengers. Hot air type defrosting & demisting for front windshield glass Driver and passenger airbags Anti Lock Braking System Remote controlled central door locking with Engine Immobilizer Separate map reading light for front and rear passengers Delayed interior lightening unit (Theatre Dimming) Approach light Outside rear view mirrors with LH/RH blinkers & defroster, electrically adjustable from inside Door safety lamps cum puddle lamps on doors

 Power windows on 4 side doors Crew Capacity Driver + 6 Configuration Reclining front bucket seats with fore/aft adjustment, adjustable head rests & lumbar support Middle seat for 3 persons Jump seats at the rear Maintainability Proven, Reliable and easy to maintain indigenous TATA Aggregates Traditional Chassis Frame concept Lowest Life cycle cost Serviced at any of our TATA Authorised dealers/ TATA Authorised service stations (TASS) across India Easy availability of Spare parts Common aggregates in variants for ease of Inventory and logistic Management Tata Safari Storme Armoured: With the strong resurgence of threat perceptions amongst high profile dignitaries, trade delegates, etc., the need arises for a mode of transport, which is very safe, but at the same time comfortable and stylish enough, for this segment of people. Tata Motors offers the Tata Armored Safari Storme with latest state-of-art technology, for catering to VVIP movements. The Armored Safari Storme inculcates a strengthened chassis &

suspension system, enhanced braking efficiency of the vehicle to take care of the additional armoring weight, so that the performance of vehicle remains similar to that of the Unarmored Safari. Such a vehicle carries a CMVR certificate and is legal to run on road as per CMVR. The vehicle has internal Up-Armoring and to the untrained eye, the look is innocent. Tata Motors has taken care to ensure that the vehicle scores well on all aspects as safety, performance, styling, comforts and convenience. The vehicle is equipped with the following special features - powerful engine and high power-to-weight ratio for faster and agile movement, NIJ Level III ballistic protection on all sides and for the roof, underbelly protection against 2 HE -36 Hand Grenades, available in 4x2 as well as 4x4 variants, excellent gradeability and high ground clearance for all terrain usage, plush interiors and Anti-lock Braking System (ABS) for smooth and safe braking, even at high speeds. Vehicle specification of the Tata Safari Storme Armoured: Application VVIP Protection Mobility Tata 2.2 L Direct injection common rail Turbocharged Intercooled Diesel Engine Max Engine output: 140 HP at 4000 rpm" Max Torque: 320 Nm at 1700-2700 rpm Power to weight Ratio: 31 kW/ton

 Max Speed: 150 kmph Max Gradeability: 26 Degrees Min Turning Circle Diameter: 12 m Payload: 375 Kg GVW: 3305 Kg Power Steering

Protection
Ballistic Protection: NIJ level III protection against 7.62 SLR, ball ammunation and AK-47 fired from 10 m distance at 90 degree angle of attack Underbelly Protection against 2 HE Hand Grenades Glass Protection corresponding to NIJ Level III Crew Capacity Driver + 4 Configuration Driver & Co Driver seats front facing 3 Seats in the rear Tata Xenon Recce 4x4: Tata Motors has developed the Xenon Recce 4x4 specifically for off road patrolling, usage by the Armed Forces, both in India and abroad. For this purpose, it has developed separate engines, complying to both BS III, as well as Euro norms. Equipped with stateof-the-art high mobility features, the Xenon Recce provides the Central Paramilitary Forces and state police forces with a lethal platform to carry out Combing Operations &

Jungle Warfare with ease. The vehicle is equipped with the following special features - powerful engine and high power-to-weight ratio for faster and agile movement, excellent gradeability and high ground clearance for all terrain usage, revolving LMG Turret, for quick attack-on-themove operations, self recovery winch for use in case of contingency, provision for fitment of recce fitments like pick- axe, spades, Jerry Cans, etc. Vehicle specification of the Tata Xenon Recce 4x4: Application General Service vehicle for the Armed forces Troop Carrier Escort Vehicle Recce vehicle Mobility Engine: TATA 2.2L DICOR BS III, Direct Injection Common Rail Turbo Charged Intercooled Diesel Engine. Max Engine output: 140 HP at 4000 rpm. Power to weight Ratio: 30 kW/ton Steering: Right hand drive with power steering Max speed: 120 Kmph Fording Depth: 200 mm Max gradeability: 32 deg

 Min Turning Radius: 13.5 m Operating Temp Range: -25 to + 50 deg Centigrade ambient Gross Vehicle weight: 2950 Kg Fitments 360 deg revolving LMG turret with +60 deg/-20 deg elevation /depression, 20 liter four jerry cans, mounting outside roll cage structure, , Self recovery winch at front, Pick axe and spade Tow hook at rear 2 kg hand held type fire extinguisher, Four ammunition boxes, Black out lamps, Convoy lamps, Map reading lamp Crew Capacity Front seat Bucket type with Seat Belts, having Front to Rear Adjustment & with Head Rests. Rear Bench seats - Two double seats in load body facing inwards with lap belts, foldable bottoms Maintainability Proven, Reliable and easy to maintain indigenous TATA Aggregates Traditional Chassis Frame concept

 Lowest Life cycle cost Serviced at any of our TATA Authorised dealers/ TATA Authorised service stations (TASS) across India Easy availability of Spare parts Common aggregates in variants for ease of Inventory and logistic Management

Tata Mine Protected Vehicle:

Tatas Mine Protected Vehicle has been developed to protect its occupants from threats like ambushes and sudden violent attacks, using powerful explosive mines. Tata MPV takes troop protection to the next level. Designed to protect against gunfire with ballistic protection of NIJ Level III, it provides essential protection to Military and Paramilitary forces. It is well protected, has more than acceptable levels of mobility. Vehicle specification of the Tata Mine Protected Vehicle: Application Escort and Patrolling Operations in Mine prone Naxal-Infested areas

Mobility :
Cummins ISBe 245HP EURO III Water cooled Compression Ignition, Turbocharged, After-cooled Diesel engine Max Engine output: 242 HP @ 2500rpm Max Torque: 925 Nm @ 1200-1700 rpm Power to weight Ratio: 16 HP/ton Max Speed: 80 kmph

 Max Gradeability : 30 deg Min. turning circle diameter: 16 m Payload: 1400 kg Gross Vehicle Weight: 14300 kg Power Steering

Protection :
Ballistic Protection: NIJ level III protection against 7.62 SLR, ball ammunition and AK-47 fired from 10 m distance at 90 degree angle of attack Glass :NIJ level III Firing Ports: 10 firing ports, including one port at rear Blast Protection: Under Hull 14kg TNT, Under Wheel 21kg TNT Crew Capacity Driver + 13 Configuration Driver & Co Driver seats front facing Rest all inwards facing side suspended seats Maintainability: Proven, Reliable and easy to maintain indigenous TATA Aggregates Traditional Chassis Frame concept Lowest Life cycle cost Serviced at any of our TATA Authorised dealers/ TATA Authorised service stations (TASS) across India

 Easy availability of Spare parts Common aggregates in variants for ease of Inventory and logistic Management Tata Motors has been associated with the countrys off-road defence and security forces, since 1958 and has supplied over 1,00,000 vehicles to the Indian Military and Paramilitary forces, so far. The company offers its products and services that not only meet the needs of the domestic market, but are also positioned to meet most stringent Army requirements, across the world. Tata Motors exports its range of specialized defence vehicles to countries in the SAARC, ASEAN & African region. With Tata Motors rich portfolio in multi-axel range like 12x12, 8x8 & 6x6, the company has started supplying to leading Missile OEMs across the world. The company has established itself as a supplier of specialist vehicles for UN peacekeeping missions. Tata Motors range of off-road vehicles are also being procured by the agencies, involved in AID & Development, across the world like GSA, KBR, Oxfam, RONCO, RA International, rider. Tata Motors are used hotwire communication service. It is provided with high speed internet connections. This website is an online information and communication service provided by Hotwire Communications. Please read these Terms of Use carefully before using this site. By using this site, you signify your agreement with these Terms of Use. If you do not agree with any of the below Terms of Use, do not use this site. Hotwire Communications reserves the right, in its sole discretion, to modify, alter or otherwise update these Terms of Use at any time. Such modifications shall be effective immediately upon posting of the modified Terms of Use. By

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Hotwire Communications Acceptable Use Policy is intended to enhance the use of the Internet by preventing unacceptable use, as defined below. All users of Hotwire's Internet services those who use our Services without having an account as well as those who pay a monthly service fee to subscribe to the Services must comply with this AUP. We support the free-flow of information and ideas over the Internet and do not actively monitor use of the Services under normal circumstances. Similarly, we do not exercise editorial control over the content of any website, electronic mail transmission, newsgroup, or other material created or accessible over or through the Services, except for certain proprietary websites. In accordance with our Internet Service Agreement, we may, however, remove any materials that, in our sole discretion, may be illegal, may subject us to liability, or which may violate this AUP. Hotwire may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong. Violation of this AUP may resultin the suspension or termination of either access to the Services and/or access to a Hotwire account. This AUP should be read in conjunction with our Internet Service Agreement and other policies located at www.gethotwired.com/terms. Prohibited Uses and Activities Prohibited uses include, but are not limited to, using the Service or Equipment to: i. undertake or accomplish any unlawful purpose. This includes, but is not limited to, posting, storing, transmitting or disseminating information, data or material which is libelous, obscene, unlawful, threatening, defamatory, or which infringes the intellectual property rights of any person or entity, or which in any way constitutes or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise

violate any local, state, federal or international law, order or regulation; ii. post, store, send, transmit, or disseminate any information or material which a reasonable person could deem to be objectionable, offensive, indecent, pornographic, harassing, threatening, embarrassing, distressing, vulgar, hateful, racially or ethnically offensive, or otherwise inappropriate, regardless of whether this material or its dissemination is unlawful; iii. access any other person's computer or computer system, software, or data without their knowledge and consent; breach the security of another user; or attempt to circumvent the user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other hosts, networks, or accounts; iv. use or distribute tools designed or used for compromising security, such as password guessing programs, decoders, password gatherers, unauthorized keystroke loggers, analyzers, cracking tools, packet sniffers, encryption circumvention devices, or Trojan Horse programs. Network probing or port scanning tools are only permitted when used in conjunction with a residential home network, or if explicitly authorized by the destination host and/or network. Unauthorized port scanning, for any reason, is strictly prohibited; v. upload, post, publish, transmit, reproduce, create derivative works of, or distribute in any way information, software or other material obtained through the Service or otherwise

that is protected by copyright or other proprietary right, without obtaining permission of the owner; vi. copy, distribute, or sublicense any software provided in connection with the Service by Hotwire or any third party, except that you may make one copy of each software program for back-up purposes only; vii. restrict, inhibit, or otherwise interfere with the ability of any other person, regardless of intent, purpose or knowledge, to use or enjoy the Service, including, without limitation, posting or transmitting any information or software which contains a worm, virus, or other harmful feature, or generating levels of traffic sufficient to impede others' ability to send or retrieve information;viii. restrict, inhibit, interfere with, or otherwise disrupt or cause a performance degradation, regardless of intent, purpose or knowledge, to the Service or any Hotwire host, server, backbone network, node or service, or otherwise cause a performance degradation to any Hotwire facility used to deliver the Service; ix. resell the Service or otherwise make available to anyone outside the Premises the ability to use the Service (i.e. wi-fi, or other methods of networking), in whole or in part, directly or indirectly, or on a bundled or unbundled basis. The Service is for personal and non-commercial use only and you agree not to use the Service for operation as an Internet service provider or for any business enterprise or purpose, or as an end-point on a non-Hotwire local area network or wide area network; x. connect multiple computers behind the cable modem to set up a LAN (Local Area

Network) that in any manner would result in a violation of the terms of this Policy or an applicable Service plan; xi. transmit unsolicited bulk or commercial messages or "spam." This includes, but is not limited to, unsolicited advertising, promotional materials or other solicitation material, bulk mailing of commercial advertising, chain mail, informational announcements, charity requests, and petitions for signatures; xii. send numerous copies of the same or substantially similar messages, empty messages, or messages which contain no substantive content, or send very large messages or files to a recipient that disrupts a server, account, newsgroup, or chat service; xiii. distribute programs that remove locks or time-outs built into software (cracks); xiv. run programs, equipment, or servers from the Premises that provide network content or any other services to anyone outside of your Premises LAN (Local Area Network), also commonly referred to as public services or servers. Examples of prohibited services and servers include, but are not limited to, e-mail, Web hosting, file sharing, and proxy services and servers; xv. initiate, perpetuate, or in any way participate in any pyramid or other illegal soliciting scheme; xvi. participate in the collection of e-mail addresses, screen names, or other identifiers of others (without their prior consent), a practice sometimes known as spidering or harvesting, or participate in the use of software (including "spyware") designed to facilitate this activity;

xvii. collect responses from unsolicited messages; xviii. impersonate any person or entity, engage in sender address falsification, forge anyone else's digital or manual signature, or perform any other similar fraudulent activity; xix. service, alter, modify, or tamper with the Hotwire Equipment or Service or permit any other person to do the same who is not authorized by Hotwire; xx. connect the Hotwire Equipment to any computer outside of your Premises; xxi. collect, or attempt to collect, personal information about third parties without their consent; xxii. interfere with computer networking or telecommunications service to any user, host or network, including, without limitation, denial of service attacks, flooding of a network, overloading a service, improper seizing and abuse of operator privileges and attempts to "crash" a host; andxxiii. violate the rules, regulations, or policies applicable to any network, server, computer database, or website that you access.

REPORTING VIOLATIONS OF HOTWIRE'S AUP

Hotwire requests that anyone who believes that there is a violation of this AUP direct the information to Hotwire at: rtcopyright@hotwiremail.com If available, please provide the following information: The IP address used to commit the alleged violation; The date and time of the alleged violation, including time zone or offset from GMT; and Evidence of the alleged violation.

Email with full header information provides all of the above, as do syslog files. Other situations will require different methods of providing the above information. Hotwire may take any one or more of the following actions in response to complaints: Issue written or verbal warnings; Suspend a Member's account; Terminate a Member's account; Bill a Member for administrative costs and/or reactivation charges; and/or Bring legal action to enjoin violations and/or to collect damages, if any, caused by violations.

REVISIONS TO THIS ACCEPTABLE USE POLICY:

Hotwire reserves the right to revise, amend, or modify this AUP, our Internet Service Agreement, and/or other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance with the Internet Service Agreement. Inappropriate Content and Transmissions Hotwire reserves the right, but not the obligation, to refuse to transmit or post and to remove or block any information or materials, in whole or in part, that it, in its sole discretion, deems to be offensive, indecent, or otherwise inappropriate, regardless of whether this material or its dissemination is unlawful. Neither Hotwire nor any of its affiliates, suppliers, or agents have any obligation to monitor transmissions or postings (including, but not limited to, e-mail, newsgroup, and instant message transmissions as well as materials available on the Personal Web Pages and

Online Storage features) made on the Service. However, Hotwire and its affiliates, suppliers, and agents have the right to monitor these transmissions and postings from time to time for violationsof this Policy and to disclose, block, or remove them in accordance with the Service Agreement and any other applicable agreements and policies.

Electronic Mail
The Service may not be used to send unsolicited bulk or commercial messages and may not be used to collect responses from unsolicited e-mail sent from accounts on other Internet hosts or e-mail services that violate this Policy or the acceptable use policy of any other Internet service provider. Moreover, unsolicited e-mail may not direct the recipient to any website or other resource that uses the Service. Activities that have the effect of facilitating unsolicited commercial e-mail or unsolicited bulk e-mail, whether or not the e-mail is commercial in nature, are prohibited. Forging, altering, or removing electronic mail headers is prohibited. You may not reference Hotwire or the Hotwire network (e.g. by including "Organization: Hotwire" in the header or by using an IP address that belongs to Hotwire or the Hotwire network) in any unsolicited e-mail even if that e-mail is not sent through the Hotwire network or Service. Hotwire is not responsible for deleting or forwarding any e-mail sent to the wrong e-mail address by you or by someone else trying to send e-mail to you. Hotwire is also not responsible for forwarding e-mail sent to any account that has been suspended or terminated. This e-mail will be returned to the sender, ignored, deleted, or stored temporarily at Hotwires sole discretion. In the event that Hotwire believes in its sole discretion that any subscriber name, account name, or e-mail address (collectively, an "identifier") on the Service may be used for, or is being used for,

any misleading, fraudulent, or other improper or illegal purpose, Hotwire (i) reserves the right to block access to and prevent the use of any such identifier and (ii) may at any time require any customer to change his or her identifier. In addition, Hotwire may at any time reserve any identifiers on the Service for Hotwires own purposes.

Newsgroups
Messages posted to newsgroups must comply with the written charters or FAQs for those newsgroups as well as any other terms and conditions applicable to any particular newsgroups or provider of newsgroups. Advertisements, solicitations, or other commercial messages should be posted only in those newsgroups whose charters or FAQs explicitly permit them. You are responsible for determining the policies of a given newsgroup before posting to it. Hotwire reserves the right to discontinue access to any newsgroup at any time for any reason. Instant Messages and Video Messages Members and Visitors alone are responsible for the contents of their instant messages and video messages and the consequences of any such messages. Hotwire assumes no responsibility for the timeliness, mis-delivery, deletion or failure to store instant messages or video messages. SecurityYou are responsible for any misuse of the Service, even if the misuse was committed by a friend, family member, or guest with access to your Service account. Therefore, you must take steps to ensure that others do not use your account to gain unauthorized access to the Service by, for example, strictly maintaining the confidentiality of your Service login and password. In all cases, you are solely responsible for the security of any device you choose to connect to the Service,

including any data stored or shared on that device. Hotwire recommends against enabling file or printer sharing unless you do so in strict compliance with all security recommendations and features provided by Hotwire and the manufacturer of the applicable file or printer sharing devices. Any files or devices you choose to make available for shared access on a home LAN, for example, should be protected with a strong password or as otherwise appropriate. Network, Bandwidth, Data Storage and Other Limitations Hotwire may provide versions of the Service with different speeds and bandwidth usage limitations, among other characteristics, subject to applicable Service plans. You shall ensure that your use of the Service does not restrict, inhibit, interfere with, or degrade any other user's use of the Service, nor represent (in the sole judgment of Hotwire) an overly large burden on the network. In addition, you shall ensure that your use of the Service does not restrict, inhibit, interfere with, disrupt, degrade, or impede Hotwires ability to deliver and provide the Service and monitor the Service, backbone, network nodes, and/or other network services. You further agree to comply with all Hotwire network, bandwidth, and data storage and usage limitations. You shall ensure that your bandwidth consumption using the Service does not exceed the limitations that are now in effect or may be established in the future. If your use of the Service results in the consumption of bandwidth in excess of the applicable limitations, that is a violation of this Policy. In such cases, Hotwire may, in its sole discretion, terminate or suspend your Service account or request that you subscribe to a version of the Service with higher bandwidth usage limitations if you wish to continue to use the Service at higher bandwidth consumption levels.

In addition, you may only access and use the Service with a dynamic Internet Protocol ("IP") address that adheres to the dynamic host configuration protocol ("DHCP"). You may not configure the Service or any related equipment to access or use a static IP address or use any protocol other than DHCP unless you are subject to a Service plan that expressly permits otherwise.

Violation of Acceptable Use Policy

Hotwire does not routinely monitor the activity of Service accounts for violation of this AUP. However, in our efforts to promote good citizenship within the Internet community, we will respond appropriately if we become aware of inappropriate use of our Service. Although Hotwire has no obligation to monitor the Service and/or the network, Hotwire and its suppliers reserve the right at any time to monitor bandwidth, usage, transmissions, and content from time to time to operate the Service; to identify violations of this Policy; and/or to protect the network, the Service and Hotwire users.Hotwire prefers to advise customers of inappropriate behavior and any necessary corrective action. However, if the Service is used in a way that Hotwire or its suppliers, in their sole discretion, believe violate this AUP, Hotwire or its suppliers may take any responsive actions they deem appropriate. These actions include, but are not limited to, temporary or permanent removal of content, cancellation of newsgroup posts, filtering of Internet transmissions, and the immediate suspension or termination of all or any portion of the Service. Neither Hotwire nor its affiliates, suppliers, or agents will have any liability for any these responsive actions. These actions are not Hotwires exclusive remedies and Hotwire may take any other legal or technical

action it deems appropriate. Hotwire reserves the right to investigate suspected violations of this AUP, including the gathering of information from the user or users involved and the complaining party, if any, and examination of material on Hotwires servers and network. During an investigation, Hotwire may suspend the account or accounts involved and/or remove or block material that potentially violates this Policy. You expressly authorize Hotwire and its suppliers to cooperate with (i) law enforcement authorities in the investigation of suspected legal violations, and (ii) and system administrators at other Internet service providers or other network or computing facilities in order to enforce this Policy. This cooperation may include Hotwire providing available personally identifiable information about you to law enforcement or system administrators, including, but not limited to, username, subscriber name, and other account information. Upon termination of your account, Hotwire is authorized to delete any files, programs, data and e-mail messages associated with your account. The failure of Hotwire or its suppliers to enforce this AUP, for whatever reason, shall not be construed as a waiver of any right to do so at any time. You agree that if any portion of this Policy is held invalid or unenforceable, that portion will be construed consistent with applicable law as nearly as possible, and the remaining portions will remain in full force and effect. You agree to indemnify, defend and hold harmless Hotwire and its affiliates, suppliers, and agents against all claims and expenses (including reasonable attorney fees) resulting from you engaging in any of the prohibited activities listed in this AUP or resulting from your violation of the AUP or of any other posted Hotwire policy related to the Service. Your indemnification will

survive any termination of the Subscriber Agreement.

BMC SOFTWARES:
The highly respected Tata Motors Ltd. has a strong tradition of entrepreneurship. The companys business strategy calls for reaching beyond the borders of India to enter new markets for its Nano, the innovative small car for the urban middle class. One of the major drivers of success at Tata Motors Ltd. (TML) is its ability to fully exploit information technology to drive business goals. The company was an early adopter of CAD and CAM systems to speed the design of the Nano. The company also uses Siebel Systems to manage its vast customer relationship network and SAP for all critical business services, such as logistics, supplier relations management, customer relationship management, human resources (HR), and finance. According to Probir Mitra, Chief Information Officer at TML, IT is an integral part of every business process from design to delivery and the power of IT has been extensively leveraged for the Nano project. The design processes used more digital content than ever before. State-of-the-art CAD and CAM services integrated design across multiple disciplines, making it possible for our designers to harness and benefit from their inherent ability to innovate. IT helped the company shrink the design cycle time. He adds that BSM tools from BMC Software played a key role in tracking and controlling all components of IT services and automating the management of the IT infrastructure which is

vital to the design and planning for manufacture of the Nano as well as running day-to-day business processes.

EXCELLENCE IN OUTSOURCING:
Following its strategy of outsourcing noncore activities, TML has outsourced its IT applications to Tata Technologies Ltd. and its IT infrastructure to IBM. The outsourcing decision has proven to be a wise one. TML reaped significant benefits through the outsourcing initiatives. TML was recognized in 2007 and conferred the SAP Ace award for its SRM & Warehouse Management implementations. It also received the Uptime Championship Award at the CIO 100 event in the same year. Initially, the outsourcing approach posed several challenges. Technology silos were performing adequately. However, a flexible service-oriented management framework was required to link the silos and provide a comprehensive a view of the IT landscape underlying a given business process. To make this framework a reality, TML decided to adopt IT service management concepts outlined in the ISO 20000:05 international standards, as well as best practices outlined in the IT Infrastructure Library (ITIL ) Version 3. In addition, the company decided to establish a serviceoriented management architecture that treated IT services as assets and managed them on a lifecycle basis. Geography

India Industry Automotive Business Need Tata Motors Ltd. wanted to ensure high performance and availability of businesscritical systems that enable the company to design and manufacture high-quality, affordable vehicles. Solution The BMC Remedy IT Service Management Suite serves as the software framework for managing the interactions and process relationships across IT service support disciplines, enabling the IT staff to respond quickly to incidents and keep critical systems running smoothly. Results : > Staffing requirements dropped 20 percent > Desktop-related calls dropped 40 percent > Server support calls dropped 8 percent > Software paid for itself within one year Tata Motors Ltd. Scales up IT Service Management

to Support Globalization customer success story

Tata Motors Ltd. PUTTING BMC SOLUTIONS TO WORK

BMC provided visibility into the entirety of services components across business process chains. It also integrated the various IT service management disciplines into a single, unified solution, Mitra says. TML started with the out-of-the-box capabilities of the BMC Remedy IT Service Management Suite to establish a baseline of the IT application and infrastructure landscape across all technology pillars. The company used the applications embedded ITIL-compatible controls without modification to define roles, responsibilities, and authorities required in the support groups. TML realized immediate benefits from the transition to the BMC applications, which served as the software framework for managing the interactions and process relationships among all the support groups managing the IT infrastructure underlying business services. A service-oriented organizational structure was designed and configured in the BMC Remedy applications. Mitra worked with two vendors to recast processes to achieve a business service orientation. A major innovation in the configuration is the use of logical architectural definitions for the support group infrastructure. Logical role names for technical support staff login allowed uniformity of definitions across the entire support community regardless of whether the employee is internal to TML or outsourced. The naming convention encompasses competency levels that enable the incident coordinator

to assign tickets based on complexity. This feature has real value in a multisite support group where names by themselves mean very little. Service managers can now plan staffing on the basis of competencies and have a transparent view of support staff effort and load across locations.

SERVICE-ORIENTED AGREEMENTS :
As CIO, Mitras goal was to measure the availability and effectiveness of service in terms that the customers could recognize not from the perspective of the diverse technology components and technology pillars that comprise the service (as it had in the past). BMC Service Level Management provided the high level of transparency required to construct and support service level agreements (SLAs) that are described purely in business terms. Service requests among support groups managing different domains were put in place and a new set of agreements were defined and tested. The concept of subtickets was introduced to minimize ticket bounces. The transparency that this introduced improved collaboration among support groups. BMC Service Level Management has allowed us to consolidate and track multiple service windows across the country, streamline our vendor contracts, and enhance our ability to conduct meaningful contract reviews that focus on improvement, says Mr. S. Dole, Tata Technologies practice manager for system integration and networking. A SINGLE POINT OF CONTACT FOR IT SERVICES: TML used BMC Remedy Service Desk and the end-user console to establish an outsourced IT service desk that is the single point of contact between the IT user community and the IT service providers. This new service desk consolidated more than 25 different help desks across the

country, making it simple and straightforward for users to get assistance and report problems. This also helps to project a single unified face of IT to the customers although multiple IT service providers are involved in the complete services to the customer. An innovative, segregation-of-duties approach ensures that the vendor providing a particular service is not also responsible for tracking and reporting on that service. This was done by creating a special group within the IT service desk for ensuring satisfactory closure of tickets and monitoring status of paused tickets. TML is required to be SOX compliant. Statutory requirements for ensuring segregation of responsibilities were met by allocating responsibilities for recording, classification, and routing by one vendor, and closing verification, customer satisfaction assurance, and performance reporting by another. The service desk design and the flexibility of configuration features available in the BMC applications have given us a lot of peace of mind, Dole says. By segregating responsibilities for incident response and incident closure verification, we can ensure that the service performance reports from our vendors have the reliability and accuracy required for stakeholders to agree on service levels achieved. This goes a long way in our ability to manage multiple third-party vendors in a transparent and effective manner.

CMC Software:

Tata Enterprise is a premier information technology company with an all India presence having ISO 9001-2000 certification for its R&D center & System Integration (NR group). CMC Limited has been conducting computer-training program for various organizations since 1978. Large and complex project management capabilities since its incorporation in 1975, CMC has an enviable record of successfully building IT solutions for massive and complex infrastructure and market projects. Take, for instance, just three of the many major projects undertaken by CMC: 1. A passenger ticketing and reservations system for Indian Railways, which runs 6,000 passenger trains carrying over 10 million passengers a day, on a 90,000-km railway network covering around 8,000 railway stations. 2. Cargo handling system is a comprehensive online real time cargo handling system to integrate all complex and varied activities of container terminals. This system has been implemented for several Indian and International ports. 3. An online transaction processing system for the Bombay Stock Exchange, which handles millions of securities trading transactions every day. CMC LTD has been imparting corporate trainings for the renowned leading organizations like Tech Mahindra, HCL Technologies, Tata Consultancy Services Tata motors and so on. We have already Trained 400 employees of Tech Mahindra & more than 800 employees of HCL under ILP since July 2006. To add on , at NOIDA, we have online Testing facility from Pearsons Vue for the candidates, interested in going for vendor certification on technology. We are also proud to have world-class trainers for providing in-depth understanding of the topics. Apart from that we have tie-ups with various academic institutions imparting technical education such as engineering collegespan India for Project based Industrial training on .Net / JAVA / PHP / Embedded Systems and Oracle.