Professional Documents
Culture Documents
MOTOR PORTFOLIO
e-mail motor@uk.qbe.com
www.QBEeurope.com/motor
QBE Insurance (Europe) Limited is part of QBE European Operations, a division of the QBE Insurance Group.
QBE Insurance (Europe) Limited is authorised and regulated by the Financial Services Authority.
Registered office Plantation Place, 30 Fenchurch Street, London EC3M 3BD. Registered in England and Wales No. 01761561.
Motor at a glance :Layout 1 14/8/08 14:30 Page 1
MOTOR
MOTOR AT A GLANCE
The provision of client focused insurance solutions through specialist underwriters, quality
claims handling and strategic risk management has established QBE as a market leader
in the motor insurance sector.
QBE offers private car, fleet car, commercial vehicle, coach and bus, taxis and self-drive hire
programmes, all delivered by an experienced team of specialist underwriters.
Locally empowered motor underwriters also operate from six national branches. They are able
to deliver flexible and innovative solutions, along with QBE's renowned high quality service.
MOTOR
Fleet National
Steve Hodge, Head of Fleet Underwriting, wholesale Manchester
tel +44 (0)1245 272 632 Joanne McCulloch, Senior Motor Underwriter
email steve.hodge@uk.qbe.com tel +44 (0)161 838 7314
email joanne.mcculloch@uk.qbe.com
Stephen Gristwood, Portfolio Manager, retail
tel +44 (0)1245 272 508 Leeds
email steve.gristwood@uk.qbe.com Mark Bowden, Senior Motor Underwriter
tel +44 (0)113 224 5636
Kevin Sherman, Head of Motor Fleet
email mark.bowden@uk.qbe.com
tel +44 (0)1245 272 692
email kevin.sherman@uk.qbe.com Glasgow
David Cairns, Senior Motor Underwriter
Tim Ostler, Portfolio Manager, bus and coach
tel +44 (0)141 227 1516
tel +44 (0)1245 272 742
email david.cairns@uk.qbe.com
email tim.ostler@uk.qbe.com
South East
Mark Norfolk, Senior Motor Underwriter
Specialist Personal Lines
tel +44 (0)1245 343149
Steve Stone, Portfolio Manager, specialist personal lines email mark.norfolk@uk.qbe.com
and international
Birmingham
tel +44 (0)1245 272 654
Warren Knowles, Senior Motor Underwriter
email steve.stone@uk.qbe.com
tel +44 (0)121 710 1718
email warren.knowles@uk.qbe.com
Motor Trade
Republic of Ireland
Jo Treble, Underwriter, Motor Trade Joe McPartlan, Motor Underwriting Manager
tel +44 (0)1245 343154 tel +00 353 1 605 3680
email jo.treble@uk.qbe.com email Joe.McPartlan@ie.qbe.com
Stafford
Matthew Porter, Senior Motor Underwriter
tel +44 (0)1785 785 379
email matthew.porter@qbe-uk.com
Motor
QBE European Operations
One Coval Wells
Chelmsford
Essex
CM1 1WZ
www.QBEeurope.com/motor
QBE Insurance (Europe) Limited and QBE Underwriting Limited are authorised and regulated by the Financial Services Authority.
QBE Management Services (UK) Limited and QBE Underwriting Services (UK) Limited are both Appointed Representatives of
QBE Insurance (Europe) Limited and QBE Underwriting Limited.
About QBE:Layout 1 14/8/08 14:24 Page 1
MOTOR
ABOUT QBE
The QBE motor portfolio has an uninterrupted 80-year history in the motor market, and during this
time we’ve built up an enviable reputation for fast, quality service as well as unrivalled expertise.
The motor portfolio has grown steadily over the years and encompasses the Ensign and MBP
brands. We are part of one of the world’s leading insurers, QBE, rated A+ by Standard and Poor’s.
FINANCIAL STRENGTH
Standard & Poor’s insurer financial strength and
counterparty credit rating for QBE’s main insurance
subsidiaries is A+ (Stable). Fitch Ratings insurer financial
strength rating for QBE’s main underwriting subsidiaries
is A+, and the agency has also affirmed a long-term
credit rating at A. Its outlook for all ratings is Stable.
A.M. Best assigned the financial strength rating of the
QBE Group of companies A (Excellent).
QBE Insurance (Europe) Limited and QBE Underwriting Limited are authorised and regulated by the Financial Services Authority.
QBE Management Services (UK) Limited and QBE Underwriting Services (UK) Limited are both Appointed Representatives of
QBE Insurance (Europe) Limited and QBE Underwriting Limited.
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MOTOR
ROAD SAFETY
QBE works in partnership with national road safety charity To save your business drivers having to make excess and
Brake, whose Fleet Safety Forum is a valuable component VAT payments to repairers, we can offer fund-processing
in the high-quality risk management information and arrangements.
advice we offer to brokers and fleet policyholders.
Our proactive Third Party Pro Activity approach ensures
The forum offers practical guidance and best-practice we maximise the proportion of innocent parties put
case studies to thousands of UK fleet operators. Fleet through the CAA repairer network.
clients who subscribe to Brake also gain password-
protected access to a wealth of information on the
Fleet Safety Forum website.
For selected fleet managers we offer free one-day
training sessions through Brake’s Road Safety Academy.
This training, which can be delivered locally at prescribed
times throughout the year equips your managers with the
knowledge and resources (including PowerPoint slides)
to deliver a one-hour awareness training presentation to
your drivers based on Brake’s Pledge to Drive Safely.
ACCIDENT MANAGEMENT
You can report car and commercial vehicle accidents
quickly and easily to our Central Claims Services
unit (CCS) at Coval Wells by telephoning freefone
0808 100 8181. We are always happy to provide you with
additional freefone cards, scene of accident information
forms and QBE disposable cameras at no charge.
We offer a rapid and efficient accident management
service through Countrywide Accident Assistance Ltd
(CAA) Ipswich. This ensures repairs are completed quickly
under strict cost-control protocols. This generates a
wealth of valuable management information, including
average repair costs and downtime, and allows you to
track your repairs online.
We promote road safety measures on preventable accidents and assist with the reduction of the frequency and cost of claims.
Our initiatives provide fleet operators with the opportunity to build a relationship and create a culture of change within their
businesses aimed at enhancing current risk management practise & procedures to ensure a continual focus on road safety
and full compliance with UK legislation and regulation.
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RISK MANAGEMENT
Working in partnership with Active Risk Management
(ARM), QBE can arrange risk assessment surveys for
selected fleet operators at key fleet locations.
For further information and details of our risk management literature please contact Paul Dunkley on 01245 272864
who will be happy to expand on these partnerships or you can email us at motorrisk.management@uk.qbe.com
QBE Insurance (Europe) Limited and QBE Underwriting Limited are authorised and regulated by the Financial Services Authority.
QBE Management Services (UK) Limited and QBE Underwriting Services (UK) Limited are both Appointed Representatives of
QBE Insurance (Europe) Limited and QBE Underwriting Limited.
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MOTOR
CLAIMS HANDLING
We are committed to excellence in the handling of motor claims. Our claims handling service
provides specialist resources and claims handling advice for all classes of vehicle.
We encourage the earliest reporting of all new incidents, within 24 hours where possible.
This enables us to provide a proactive service to both policyholders and innocent third
parties, ensuring vehicle downtime is kept to a minimum and that costs are controlled.
Motor Claims Handling:Layout 1 14/8/08 13:34 Page 2
QBE Insurance (Europe) Limited and QBE Underwriting Limited are authorised and regulated by the Financial Services Authority.
QBE Management Services (UK) Limited and QBE Underwriting Services (UK) Limited are both Appointed Representatives of
QBE Insurance (Europe) Limited and QBE Underwriting Limited.
QBE MBP Insert:Layout 1 14/8/08 14:26 Page 1
MOTOR
QBE Insurance (Europe) Limited and QBE Underwriting Limited are authorised and regulated by the Financial Services Authority.
QBE Management Services (UK) Limited and QBE Underwriting Services (UK) Limited are both Appointed Representatives of
QBE Insurance (Europe) Limited and QBE Underwriting Limited.
fleet insurance :Layout 1 14/8/08 13:29 Page 1
MOTOR
• Stage
FINANCE PACKAGES
• Express • Premium finance packages available on request
• High-profile sports and entertainment
For more information on our products and services
• High-level self-insured programmes please contact:
and non-conventional risks
Matthew Crane – Managing Director
• Overseas tel +44 (0)1245 272 632
email matthew.crane@uk.qbe.com
COMMERCIAL Steve Hodge – Head of Fleet Underwriting, wholesale
• Haulage – UK and overseas tel +44 (0)1245 272 698
email steve.hodge@uk.qbe.com
• Own goods
Stephen Gristwood – Portfolio Manager, retail
• Hazardous goods tel +44 (0)1245 272 508
email steve.gristwood@uk.qbe.com
• Parcel delivery
Kevin Sherman – Head of Motor Fleet
• Blue light
tel +44 (0)1245 272 692
• Public and local authority email kevin.sherman@uk.qbe.com
• High-level self-insured programmes and Tim Ostler – Portfolio Manager, bus and coach
non-conventional risks tel +44 (0)1245 272 742
email tim.ostler@uk.qbe.com
• Plant and special types
Matthew Porter – Senior Underwriter
• Overseas tel +44 (0)1785 785 379
email matthew.porter@qbe-uk.com
FLEET CAR
• General
• NHS
We offer an exceptional range of
• Overseas
quality products and services across
• High-level self-insured programmes
coaches, buses and minibuses,
• Taxi haulage own goods and fleet cars.
fleet insurance :Layout 1 14/8/08 13:29 Page 2
QBE Insurance (Europe) Limited and QBE Underwriting Limited are authorised and regulated by the Financial Services Authority.
QBE Management Services (UK) Limited and QBE Underwriting Services (UK) Limited are both Appointed Representatives of
QBE Insurance (Europe) Limited and QBE Underwriting Limited.
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MOTOR
QBE Insurance (Europe) Limited and QBE Underwriting Limited are authorised and regulated by the Financial Services Authority.
QBE Management Services (UK) Limited and QBE Underwriting Services (UK) Limited are both Appointed Representatives of
QBE Insurance (Europe) Limited and QBE Underwriting Limited.
A4+motor portfolio folder:Layout 1 14/8/08 14:11 Page 1
MOTOR PORTFOLIO
e-mail motor@uk.qbe.com
www.QBEeurope.com/motor
QBE Insurance (Europe) Limited is part of QBE European Operations, a division of the QBE Insurance Group.
QBE Insurance (Europe) Limited is authorised and regulated by the Financial Services Authority.
Registered office Plantation Place, 30 Fenchurch Street, London EC3M 3BD. Registered in England and Wales No. 01761561.