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Jan Alvin S.

Guerrero
0929-3001140 Email- vinongguerrero@yahoo.com 136 Estehonor Compound, Wawa Street, Alabang, Muntinlupa City Personal Data Date of Birth Place of Birth Civil Status Religion Height Weight : : : : : : November 25, 1991 Manila, Philippines Single Roman Catholic 56 130 lbs.

Career Objective A position in a results-oriented company that seeks a determined and career-conscious person, where acquired skills, experiences,education and trainings will be utilized towards continued growth and advancement. Key Qualifications Excellent Knowledge in Microsoft Office Adept problem solving capabilities: individually and as a team player. Skilled, clear communicator: both oral and written. Enjoys sharing knowledge and encouraging development of others to achieve specific team goals. Dynamic leadership abilities

Work Experiences Aegis Services Incorporated (formerly Aegis People Support) Assistant Team Lead / Second Voice Financial Account, Student Loan Collections. October 14, 2009 present Responsible in handling and coaching agents Responsible in calibrating agents when new update from client is available Responsible in taking escalation calls and supervisor calls. Handles high delinquent accounts. Awarded Agent of the Month twice. Transcosmos Logicall Incorporated Customer Service Representative Outbound Sales and Lead generating campaign. July 2009- October 2009 Responsible in generating quality leads for a client. Core Alliance Interactive Solutions Customer Service Representative Outbound Sales and Lead Generating Campaign

May 2008 May 2009 Sell products and services to customers who are interested in the UK and US stock market. Sony Philippines Incorporated ( CNT Promo and Ads ) Product Specialist August 2007 January 2008 Promotes Sony Philippines products and services.

Educational Background College -STI College, Calamba Laguna Diploma in Information Technology Year Graduated March 2007 Secondary -Lagro High School,Lagro Subdivision, Novaliches, Quezon City Year Graduated March 2003 Primary -Lagro Elementary School, Lagro Subdivision, Novaliches, Quezon City Year Graduated March 1999 Character References Ms. Honee Grace Lomantas Team Lead- Core alliance Interactive Solutions Incorporated Contact #: 0918-2871888, 0922-8278611, 0919-9902168 Ms. Cheryl Revoltar Team Lead- Aegis Services Incorporated Contact #: 0918-8378155 Mr. Mark Gil Magday Quality Assurance Analyst - Aegis Services Incorporated Contact #: 0923-6661886

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