Professional Documents
Culture Documents
DEDICATION
1
ACKNOWLEDGEMENT
2
ASKARI COMMERCIAL BANK LIMITED
INTRODUCTION:
Askari Commercial Bank Limited is a division of Army Welfare Trust of
Pakistan (AWT). It was incorporated in Pakistan on October 9, 1991, as a
public limited company. It commenced its operation on April 1, 1992. Askari
Commercial Bank Limited is a scheduled commercial bank and it works under
the prudential regulations of the State Bank of Pakistan and is engaged in the
business of banking, as defined in the Banking Companies Ordinance, 1962.
The Bank is listed in Karachi, Lahore and Islamabad Stock Exchanges and its
share price is currently the highest quoted from among the new private sector
banks in Pakistan currently 48% of its shares are held by AWT.
Askari Bank has expanded into a nation wide presence of 98 Branches, and
an Offshore Banking Unit in Bahrain. A shared network of over 1,100 online
ATMs covering all major cities in Pakistan supports the delivery channels for
customer service. As on December 31, 2005, the Bank had equity of Rs. 8.6
billion and total assets of Rs. 145.1 billion, with over 600,000 banking
customers, serviced by our 2,754 employees.
OBJECTIVES:
• To achieve sustained growth and profitability in all areas of business.
• To build and sustain a high performance culture, with a continuous
improvement focus.
• To develop a customer-service oriented culture with special emphasis
on customer care and convenience.
3
• To build an enabling environment, where employees are motivated to
contribute to their full potential.
• To effectively manage and mitigate all kinds of risks inherent in the
banking business.
• To maximize use of technology to ensure cost-effective operations,
efficient management information system, enhanced delivery
capability and high service standards.
• To manage the Bank’s portfolio of businesses to achieve strong and
sustainable shareholder returns and to continuously build shareholder
value.
• To deliver timely solutions that best meets the customers’ financial
needs.
• To explore new avenues for growth and profitability.
MISSION STATEMENT:
THE VISION:
“To be the Bank of First Choice in the Region”
CORPORATE PHILOSOPHY:
Inspiring Relationships
4
form enhancing stakeholders value to practicing corporate ethics, ACBL is
striving consistently and continuously to address newer challenges with a
single motivation, which is
ANALYSIS OF ASKARI
COMMERCIAL BANK
LIMITED
OPERATIONAL ANALYSIS
The departments in ACBL are divided into large ‘groups’ and each group has
other small departments to handle and those small departments are called
‘divisions’. Each division is then divided into ‘units’. Following are different
groups along with their responsibilities and overview of their divisions and
5
units:
The Credit Administration Unit of the CRD constantly monitors the existing
credit portfolio and ensures timely action and constant follow-up to regularize
and mitigate any weak areas, which may emerge with the passage of time. A
Special Asset Management Unit, operating as a part of the CRD, closely
monitors the problem loans of the Bank. To ensure low ratio of Bad Debts, it
takes necessary remedial measures for timely recoveries.
6
technological projects are under processes, which include Call Centers, Data
Mining and Warehousing, enhancement of ATM networks to international
standards.
7
corporate business. The strategic framework generates sustainable returns
based on strong market presence and financial solutions ranging from debt and
equity market transactions to syndicate finance, and from transaction banking
to finance advisory services
8
care and operational efficiency.
Apart from those divisions, which come directly under Groups, there are some
divisions, which do not come directly under any Group, which are:
• Credit Cards Division
• Planning and Corporate Affairs Division
• Human Resource Division
• Finance Division
• Internal Audit Division
9
and strategic resource of not only ACBL but also any organization, which is
the human resource. Its focus is on harnessing the potential and energy of
workforce to ensure effective attainment of goals set by the Bank. Recruiting
the best, creating an environment that values merit across the entire
organization, improving human resource policies, enhancing monetary
benefits, organizing social events, providing training and development
opportunities, and initiating human resource planning, including carrier and
succession planning, are the major objectives of HRD.
10
These were the departments of ACBL overall. In AWT Plaza Main Branch the
departments that function are
• Credits
• Foreign Currency
• Foreign trade
• Deposits
• Remmittences
• Credit and ATM cards dealing and Locker Services
• Accounts
• OBC/Clearing
• Cash
Askari Commercial Bank offers the following retail products to serve the
needs of the consumer market:
Askari Bank leads the banking with the introduction of Askari Bank's Value Plus,
a rupee deposit account, which promises greater financial freedom and security,
in an unmatched way. With an investment of as little as Rs.10,000/- in a value
plus savings deposit and the customer is entitled to earn monthly returns, while
still enjoying the flexibility of a normal checking account.
11
• Askari Travellers Cheques (Rupee Travellers Cheques)
Free Issuance:
Customer doesn’t have to pay any service charges for purchasing Askari
Travelers Cheques. They can buy these either against cash or debit to their
personal account. Customers can enjoy the privileges of buying Askari
Travelers Cheques by simply visiting any of Askari Banks branches located
all over Pakistan
This unmatched feature lets the customer experience yet another innovative
customer care solution. The customer will receive 0.10% commission
whenever the traveler cheque is encashed after 30 days of holding
12
Askari Bank is committed to provide innovative and competitive solutions to
customers banking needs in a more efficient and personalized manner.
Askari Bank enjoys a strategic competitive advantage over all domestic
players by virtue of its leadership, large network and technological
advancement. In line with the tradition of innovation, Askari Bank is proud
on its recent launch of "ASKCARD"- Askari Bank's Debit Card. ASKCARD
is made to take care of your shopping needs and is a valuable financial
solution reflecting the commitment to build lasting relationship with its
customers.
ASKCARD means freedom, comfort, convenience and security, so that
customers can have retail transactions with complete peace of mind.
ASKCARD is a shopping companion which enhances customer’s quality of
life by letting them do shopping, dine at restaurants, pay their utility bills,
transfer funds, withdraw and deposit cash through ATM anywhere, anytime.
What is ASKPOWER?
ASKPOWER is another name for Askari Bank's Pre-paid Card. Unlike an
ATM or debit card, ASKPOWER is not connected to any account.
ASKPOWER is an instant cash card that can be used at any ACBL ATM or
other ATMs carrying 1-Link symbol, i-Net Banking and at all designated
Point of Sale terminals.
13
• Everyday purchases
• Payment of bills
• Safe alternative for carrying cash during traveling, special occasions,
and emergency back up.
• Easy transfer of money from one ASKPOWER card to other
ASKPOWER card.
• As a pre-paid card, ASKPOWER has its own built-in spending limit;
set by how much money is loaded to it and how frequently it is taken
out.
• Money can be conveniently loaded to any card either by depositing
cash at any ACBL Branch or through the ATM
• i-Net Banking from another ASKPOWER Card.
FEATURES:
• Issued to ACBL / Non-ACBL customers. (NIC Card holders)
• Minimum Issuance Limit: Rs. 500/- .
• 100% customer acceptance.
• Card can be reloaded anytime.
• Transfer of money from one card to another card.
• Payment of Utility Bills through ATMs and Internet.
• Instant access to money; 24 hours a day, 7 days a week.
• Easy cash withdrawal through ACBL ATMs or ATMs carrying 1-Link
or Orix Leasing network symbol.
• Fast, private, safe and secure option for cash transfers.
• Replacement of card in case of loss, theft, damaged or defective card.
ADVANTAGES:
14
• Ultimate way of carrying cash.
• Easy access to cash and commodities.
• No waiting in long queues for paying utility bills.
• No issuance fee.
• No credit approval required.
• Account relationship with ACBL not mandatory.
• Can be issued to anyone having National Identity Card.
• Convenient and inexpensive money transfers.
• Secured online access to transaction records and purchases.
• Countrywide acceptance and availability
ASKPOWER is acceptable at numerous locations including grocery
stores, retail stores, restaurants, gasoline stations and also at our existing
and continuously expanding network of ATMs and Point of Sales
terminals, where ASKPOWER symbol, 1-Link or Orix Leasing Network
logo is displayed.
ASKPOWER is safe and secure since it offers unmatched security to the
cardholders. It functions on a PIN-based mechanism as opposed to the
ordinary signature-based cards available in the market. Since only you
know your confidential number, you are protected against all sorts of
frauds.
15
• ATM PIN Change
Askari Master also gives traveling safety: Customer just needs to purchase
their travel tickets on ASKARI MASTER CARD and they are automatically
covered under ACBL’s Travel insurance plan. Askari Master Card has low
service charges. Askari Master Card provides customer the experience of
revolving their spending at comparatively low charges. It has no processing
fee on cash payments. When customer pays his/her Askari Master Card bills
in cash, bank does not charge any processing fee from them.
In case of card being lost or stolen the customer is always a phone call away
from the assistance needed. Once customer has registered the loss of credit
card, liability against its fraudulent use will be limited and we will send a
replacement cared within 48 hours of reporting.
The product now has a portfolio of more than 20000 cards. The brand is
16
accepted worldwide and at over 3000 locations in Pakistan.
Askari bank’s cash management services
The product is for National and Multinational companies. The transaction
process flows, operational methodologies and service pricing varies from
customer to customer, with marginal modifications, depending upon volumes
and nature of transactions involved. Askari Cash Management Services aim at
effectively managing the accounts receivable portfolio of medium and large
corporate entities. This service helps the corporate entities improve their
liquidity, due to ACBL’s well-diversified branch network. The service
primarily aims at providing clearing, collection and cash/transfer facility to
corporate, under one resource center, which handle the process through the
branches and provide adequate reporting to the corporate clients, on various
aspects of their accounts receivable portfolio, every month.
FEATURES:
• Loan amount from Rs.30, 000 to 300,000
• Repayment period from 1 to 3 years
• Fixed monthly repayment
• Low rates that never change
• No pre-payment penalties
• Shortest processing time
• Funds may be obtained at any ACBL branch
17
• ASKAR (Auto Loans)
Car Financing Made Easy
18
assessed market value of the residential property, through equitable mortgage,
the business pays mark-up on the daily outstanding loan balance.
nal line of credit is set up with a specified credit limit agreed upon by the
customer and ACBL.
i.Customer can withdraw cash from his/her credit line as and when
required.
ii.The markup is charged only on the utilized amount and for the number
of days the credit is used.
iii.The markup is lower than a credit card.
iv.Personal loan and balance transfer facility.
v.Finance Amount: Up to Rs 1 Million revolving credit line
Electronic Bill Payment Services lets pay utility bills through ACBL’s ATM
network. Customer can forget about the inconvenience of readjusting normal
daily routine to the traditional banking hours, or standing in long lines, since
Touch n Pay gives the option to pay multiple telephone bills, from different
accounts, in different ways - as per customer’s own choice and
19
convenience.
At present, ACBL joined hands with PTCL and this arrangement facilitates
Utility Bills subscribers to pay their monthly Utility bills from Askari Bank's
ATMs, Point of Sale Terminals (POS), and the Internet and at the Bank's
branches through direct debit to their personal accounts. In future, such
transactions can be made through Kiosks and Smart cards.
ACBL currently has more than 150 ATMs in more than 17 cities including
ATMs of the Consortium Banks, which will be made available for bill
payment
BUSINESSES:
• Askari Bank’s Cash Management Services
• Askari Bank’s Business Finance
20
• Touch n Play
• Askari Value Plus
Major Competitors
These days there is cutthroat competition amongst the banks to get a biggest
market share possible. Specially, in the banking industry each bank is a
competitor of every other bank whether it operating on a large scale or a small
scale. SPCBL has many competitors but the following banks are its major
competitors:
Bank Alfalah
MCB Bank
Habib Bank Limited
Askari commercial bank
As far as multi national banks such as Citibank, ABN Amro and Standard
Charted Bank are concerned, SPCBL has competition in only one or two
products but they are not major competitors. the target market of the above
mentioned banks are different where as target market of SPCBL is different.
That is why SPCBL is not in direct competition with them.
21
DEPARTMENT WORKED
DURING INTERNSHIP AND
SPECIFIC/LEADING
CONTRIBUTIONS MADE
WEEK # 1
Accounts Department
22
department, which
involves the Main
summary page, Inter
city clearing (Rwp-
Isd) and Intercity
Clearing (Isd-Rwp).
2. The Balance of main
summary page is
favourable if it is
positive otherwise it is
against.
3. The Balance of
Intercity Clearing of
(Isd-Rwp) [Cheques
which is received by
us] is subtracted from
the Net Nift balance
of the main summary
page.
4. Similarly the Balance
of Intercity Clearing
of (Rwp-Isd)
[Cheques which is
delivered by us] are
Added in the balance
of main summary
page.
5. The balance so
arrived by Adding and
subtracting is said to
be favourable
Clearing if it is
positive otherwise
unfavourable clearing.
6. SBP balance is
obtained from
UNIDD100 and the
balance of the Net
Nift Clearing is added
or subtracted
accordingly.
7. Afterwards, any
cheque favouring SBP
23
prepared by the cash
Department should be
subtracted from the
balance
8. Any Deposit in the
State Bank should be
added back to arrive
at the net balance
maintained with the
State bank.
9. This balance is then to
be reconciled with the
Annexure A.
10. The balances of
Assets and liabilities
is posted in Annexure
1A which includes the
following:
Demand Deposits.
Saving Accounts & ASDA Accounts
Time Deposits.
Borrowing from SBP (If any)
Short Term Payable
Sundry Creditors DTL
Sundry Creditors OL
Contra Accounts
Other Liabilities Excluding FCF FE-25
FCF FE-25
24
Cash on Hand in Foreign Currency Account, Local
Currency Account and Cash in ATM (from
UNIDD 100)
Balance with SBP
Investment in National Prize Bonds
Total Loans and Advances
All Other Assets
M.O Account
Expenditure Account
M.O Account
25
3855,4040) is entered on
every Saturday so that
these figures should be
deducted from the
demand and time
liabilities. 5% of these
Demand & Time
Liabilities is calculated
which is considered to be
the Cash reserve
requirement for the whole
week (From Monday-
Friday).
26
DAILY ACTIVITY CHECKING
Current Deposit Account (CD)
Types of Customers:
Business
Business Man
Business Partners
Salaried Persons
Classification:
01-01-010-1234-5
01-01-012-1234-5
01-01-014-1234-5
01-01-015-1234-5 (President Earth
Quake Relief Fund)
H.O EXTRACT
Before getting print of H.O Extract, we have to balance the Dr. & Cr. Side of
H.O Extract. H.O is also known as M.O (Main
Office).It is treated as Asset as we send the excess fund to the Treasury.
Treasury after receiving funds made investment on it and pay 8% per month
on the balance of M.O account with them.
Through this H.O IBCA (Inter Branch Credit Advice) we transfer funds
from One Branch to another branch.
Responding
ORIGNATING VOUCHERS.
The branches usually transfer funds from one branch to other. The branch,
27
which transfers the funds, is called the originating branch whereas the
branch to which the funds are transferred is called the responding branch.
Originating vouchers basically credit vouchers. For example:
Br. Code
RESPONDING VOUCHERS:
Br. Code
FROM: Karachi Main 02
MAIL TO: Rawalpindi Main 01
Branch Code
Transaction Number
Amount of IBCA
IBCA Number
28
01 Shows The Branch Code
01 Shows The Currency Code
165 Denotes The Asda Account
0001 Is The Account Number Of The Asda Account Holder
3 Is The Computer Digit Generated By Computer Itself.
ASDA is the hybrid account having the features of both CD Account and PLS
Account.
FAIDA ACCOUNT.
29
ACTIVITY CHECKING OF CD, ASDA, FISDA &
FAIDA ACCOUNT
Modes Of Posting:
Cash
Clearing
Transfer
Types Of Vouchers:
Cheques
Deposit Slips
Debit Vouchers
Credit Vouchers
Physical Checking:
CHEQUES
a. Sorting of Cheques:
b. Checking of Cheques:
30
DEPOSIT SLIPS
a. Sorting of Deposit Slips:
31
MISSING VOUCHERS REGISTER.
VOUCHERS BAGS.
32
Week #2
FOREIGN TRADE
33
EXPORT’S WORKING:
• In Vouchering:
DR: Customer’s Liability
CR: Banker’s Liability
• For KTML:
Customer’s liability A/c:01.703.0005.7
Banker’s liability A/c :5420.04-01.5
For LDBC only A/C number of the customer and banker’s liability change.
• For KTML:
DR: 01.685.0005.2
CR: 5410.0410.0
Realization of FDBC:
34
FCF Loan Involve:
Goods are exported on two terms defined by the State Bank of Pakistan i.e.
FOB and CNF.
FORMS:
Forms that are used in exports are
E Form
M Form
“E” FORM:
The set of E from after completion of all formalities is then entered in the E
form issuance register and acknowledgement is obtained from the exporter or
any authorized person of the exporter. Blank E form is not issued if full and
exact details of consignment are not available. At least exporters’ name,
35
address, goods to be exported etc must be filled in the E form. After filling all
the required spaces on the E form, it is submitted to the authorized dealer for
certification purposes. The authorized dealer would scrutinize the E form and
will pay the special attention to the following points.
“M”form:
These forms are used for reporting to SBP on monthly basis. Four
types of M form are prepared for reporting:
a. Bank commission
b. Agency commission
c. FCF loan
d. Adjustment of FCF loan.
All charges are reported on this form. Different stamps are used on this form
FDBC number.
Invoice date and value.
Shipment date.
Bill amount.
Equivalent Pak rupees.
Bank charges.
Realization date.
Month in which it is prepared.
36
Statements used for reporting:
For:
E form A1.O1
I form E2,P2
M form E4,P4
R form JO3
IMPORT
In import section goods are imported on behalf of their
customers by opening a letter of credit on the request of the customer.
Exporters and importers do not trust on each other, so they involve to bank to
help them to complete their transaction of importing and exporting of goods.
Letter of credit(L/C):
A letter of credit is the written undertaking by the
importer’s bank known as the issuing bank on behalf of its customers. The
importer promising to make payment in favor of the exporter within the
prescribed time limit and against stipulated documents.
issuance
flow of goods
Issuance:
After the importer and exporter agree on a sale of goods,
where the payment are made by the letter of credit (LC). The importer
requests that its bank (issuing bank) issued an LC in favor of the exporter. The
issuing bank then sends the LC to the advising bank (exporter’s bank).
A request may be included for the advising bank to add its confirmation. The
advising bank is usually located in the country where the exporter does
business and may be the exporter’s bank. The advising bank verifies the LC
and sends to the exporters.
37
Flow of goods:
38
Request is faxed to the International Division.
L/C particulars are entered in L/C opening register in the following manner:
Date
L/C #
Name & Address of the opener.
Name & Address of the beneficiary.
Amount of L/C in FC.
Equiv. Pak Rs.
Expiry date.
Name & address of the Advising bank.
Shipment date
Particulars.
Initial.
Date at which documents are received and liability reversed.
Remarks.
9. L/C message is prepared on an excel sheet and is signed by two
attorney holders and a round stamp is affixed on it before TEST is
applied on it by the TEST Key Holders in the bank.
10. It is faxed to the Swift Centre which prepares SWIFT messages
on Mt 700 and transmitted the L/C.
11. Copy of the transmitted message is sent back to the branch.
12. In Vouchering
DR: Customer account
CR: Commission on L/C
CR: Postage charges.
CR: SWIFT charges.
39
17. Payment is made on behalf of the customer to the advising bank
and latter that amount is collected from the importer by the bank.
Types of L/C:
Sight
Usance
WEEK # 3
CREDITS DEPARTMENT
Officer in Charge: Ms Nadia Khatoon
Supervisor: Mr.sajid
There was a lot of work in credits department. Reason being every borrower
had to pay monthly installments of the loans since ACBL has hundreds of
borrowers. These include borrowers of both, small and heavy amount loans.
My job was to help Sir Sajid in updating Personal Finance (PF) files and
records. ACBL has an information system which keeps a record of not only
loans taken by businesses and consumers and their payments but also day to
day transactions whether they are of General Banking, Foreign Currency,
Credits or Accounts. Each employee has its own ID, branch code and
password. Internees are not authorized to use that information system because
they don’t have ID as they are internees not employees. During the first four
days my job was to sit with Sir Sajid and dictate name of borrower, amount of
loan, personal account number, loan account number, number and amount of
loan installments and disbursement date (date at which loan is given to
borrower) from a huge file that contained PF Due Date Diaries and his job was
40
to check whether the payments have been credited to
customer’s account at a specified date. If the payments have
been credited to customer’s account, then again my job was
to enter the month, date of installment, initials and remarks.
If no then my duty was to flag that person’s record. Flagging
the record means to attach a pink colored piece of paper, this
shows that there is some problem. When this checking job is over then these
flagged records are included in exception report. In addition, there was a
Loan Amortization Schedule attached with each PF Due Date Diary, which
contained the month, principal amount, interest and some other calculations.
Some of the entries were to be made manually and some were automatic.
Meaning to say in the manual entries, each debit and credit entry is to be made
by the person itself. The person first checks whether the payment is made by
the borrower then the installment amount is debited to its account where as
interest is credited. Interest is calculated by subtracting the loan installment
amount with the principal, which is in the amortization schedule. The interest
was already present in that schedule but to counter check, this calculation was
done. Where as, in automatic entries (also called auto) the
debit and credit entries are made automatically by the system,
the only thing is to check the borrower’s account if the
installment has been paid then the entry is to be made.
On first day, I with Sir Sajid checked and cleared the manual entries. It took
about five hours to complete this job since there were approximately five
hundred accounts to be checked and entries to be made. I was dictating the
above mentioned data as well as calculating the interest and was checking
whether the amount is correct and if there are any significant differences
between the calculated amount and amount mentioned in Amortization
41
schedule. After each calculation, I made entries in PF Due Date Diaries. While
doing the entries only job Sir Rashid did was his signature in initials column.
The next two days, we updated automatic records. Since, they were thrice in
amount as manual records so they took two days to be updated and their
entries to be madeOn fourth day, the exception report was prepared. This
report contains the name of those borrowers who have not paid their loan
installments whether recent or previous. The report (prepared monthly)
includes name of borrower, amount of loan, personal account number, loan
account number, loan disbursement date, total number of installments, number
of installments due and their amount. Flagged records were once again
checked whether their payment has arrived. If yes then flag was removed and
entry made. If no, then the name was included in exception report. When the
report is completed Officer in Charge Credits and Manager signs the report
which then goes to Head Office where the concerned people take action. In
preparing this report, my job was to give Sir Sajid all the relevant information
that was to be entered. This report took one day to be prepared.
Other three days were spent in filing PF records. PF due date diaries are
arranged according to file numbers. Many borrowers had their last installment
in the month of July whereas loans were given to new borrowers. This
disturbed the file numbers as the adjusted page was taken out of file. Loan
adjustment of present borrowers and giving loans to new borrowers created a
need to fill those empty file numbers and enter them in PF record after being
processed by RBG. This process is called loan disbursement.
The records of all the borrowers are kept in separate files, called personal
files, along with the necessary documents including the amortization schedule.
At ACBL, there is no manual calculation for Loan Amortization Schedule.
There is an information system, which does all the
calculations. There is just a need to give input and all the
calculation is done.
Filing of PF records or in other words loan disbursement
starts with the identification of adjusted file numbers. All
the missing and adjusted file numbers are written on a piece
of paper. Some new file numbers were also identified. On a
blank page of Personal Finance Due Date Diary the file
number, name of borrower, amount of loan, personal
account number, loan account number, total number of
installments, amount of installment, disbursement date and application number
is written. All this information is gathered from a file called personal file. The
second step is to take out Amortization Schedule from the file, write down the
name of borrower, personal and loan account number and disbursement date
along with two other account numbers; which are written on the front page of
file; on the schedule and then get it photocopied. The original copy goes back
42
in personal file while photocopied schedule is stapled with its due date diary.
At a first glance, this process seems to be easy. It is easy but time consuming
and tiring, as there were nearly hundred empty file numbers to file and it took
me approximately three days to complete this job. The main achievement for
me while doing this job is that I did it all by my own self, completed it before
deadline, no body helped me, and at all these points, staff at Credits
department was very happy with me. Staff at Credits department awarded me
with lots of appreciation and prayers. The day at which I completed the job
was my last day in credits.
Checking of manual and automatic PF due date diaries, doing their entries,
preparing exception report and filing empty file numbers were my
specific/leading contributions.
43
WEEK # 4 AND 5
GENERAL BANKING
Officer in Charge: Mr. Zaheer
Supervisors:
• Mr. Ehtehsham and Ms Asma(account opening)
Mr. Bilal,Mr. Shahid, Mr.Daud (clearing)
Mr. Imran(ATM pins issuance)
Ms Zakia(chequebook issuance)
44
LBC stands for ‘local bills for collection’. It is same as OBC. The only
difference is that OBC is for presentation of cheques outside
Rawalpindi/Islamabad area. LBC is for cheque clearing within
Rawalpindi/Islamabad. It is free of charge. OBC is for presentation and
payment of cheques outside Rawalpindi and Islamabad. The bank debits
courier charges from customer’s account.
Before the entries of IBC, OBC and LBC are made in their respective
journals, the cheques representing them are stamped. IBC cheques are
stamped with ACBL crossing and clearing stamp at the front. At the back, it is
stamped with a stamp showing that ‘payees account will be payees account
will be credited on realization’. The crossing stamp shows that the cheque is
property of ACBL Main Branch. Clearing stamp shows that the cheque has
been presented for clearing. OBC and LBC cheques are stamped with a
crossing and a stamp having a blank space for OBC/LBC number (which is
seen from register) at the front and at the back there is a stamp showing that
‘payees account will be payees account will be credited on realization’.
After stamping the cheques their entries are made in their respective journals.
OBC and LBC numbers, name of bank, the amount of collection, cheque
number (if it is a pay order then ‘Pay order” is written, date on which the
cheque was received and the date when payees account is credited, name of
payee account number of payer and payee are entered in OBC and LBC
journals respectively. In IBC register, name of payer and payee, cheque
number, account number of payer, name of bank that ACBL in this case,
IBCA number and date of payment are entered.
Inter Branch Credit Advices are white and blue colored slips which are sent to
ACBL branches in Rawalpindi/Islamabad telling that cheque of respective
branch is paid and the amount is listed both in figures and words. They have a
number at the top that is called IBCA number. It is different from IBC number
but is entered in IBC register. Authorized persons sign the slip, head office
account number of ACBL Main Branch is written and original cheques are
attached. Credit advices of ACBL branches other than Rawalpindi/Islamabad
are white in color.
Another job that I did in clearing but not mentioned above was to attach
dishonored cheques with a special white colored slip, which had a blank space
for dishonored cheque number, and various reasons why cheque was
dishonored in MCQ form. I was supposed to write the dishonored cheque
number on that slip, attach original cheque and get the cheque along with the
slip photocopied. I was also supposed to cheque amount in words and figures.
45
ACCOUNT OPENING
46
well as chequebook issuance.
WEEK # 6
TELEPHONE EXCHANGE
Telephone Operator and Supervisor: Ms. Anjum
I used to take customer calls when operator used to be busy or not on seat. Ms.
Anjum used to send faxes through fax machine where as I used to send them
through i-fax. Sending faxes through i-fax first needed scanning of message
then specification of e-mail address of destination branch, which consists of
branch code with alphabetical letter ‘b’ in beginning, then clicking the ‘Send’
command. I also scanned specimen signature card (mentioned in account
opening) and save them in computer system. There used to be about hundred
cards for scanning each day. I used to enter all outgoing calls with the
telephone number, incoming and outgoing faxes with their subjects,
destination and source branches in their respective registers. Daily during last
week, I used to connect ACBL’s computer system with Paknet (ISP). I was
47
also supposed to keep track of mail from Treasury Division, print three copies
of foreign currency rate sheets ‘A’ and ‘B’ and give them to FC department.
Although the above-mentioned jobs seem to be very easy, every one can do
them but they are my leading contributions.
There was no specific week that was spent in FC department. Last two days of
week # 4 (fulltime) and whenever I was free regardless of the department
working, I used to see how FC works. I made FBC cheques entries in FBC
register. This process is called FBC lodging. FBC stands for ‘foreign bills for
collection’. This is same as IBC, OBC with the difference that the cheques are
send abroad through a bank called ‘American express’ and amount is in FC.
The cheque was stamped at front with ACBL Main Branch crossing and a
stamp having blank space for FBC number. At the back it was
stamped with stamp showing that payees account will be
credited on realization The only difference between entries of
LBC and FBC is that the FC amount is converted to Pakistani
Rupees and rounded off to nearest thousand and this rupee
amount is written and there is no room for mistake. I sorted
different reports according to their category and date. This
sorting took me two days and this report sorting is my major
contribution in FC department.
PHOTOCOPY
This is the only job that I did regardless of the department worked. The
photocopied items included national identity cards, student identity cards,
cheques, letters, defense saving certificates and profit coupons.
48
STRENGTHS:
In Askari Bank I observe that there is a great co operation among all the
employees.
Employees of all of the departments are highly qualified and fulfill all the
job requirements.
They maintain proper files, which helps them in case of different sort of
inquiries, regarding any document.
WEAKNESSES:
Spacing Problem is very crucial here in Askari Bank.There is lake of
space in Accounts department according to the Employees.
Beside the System of UNI BANK, they have to maintain proper files
and records which involve a lot of time consumption.
49
sometimes irritate them.
There is not any proper procedure for the Job Rotation foe the MTO’s
(Management Training Officers).
Too much noise that makes the employees irritates and they
lost their concentration in the work.
There should be separate washrooms for Ladies and Gents.
Some employees think of internees as servents
IMPROVEMENTS:
There should be proper spacing according to the number of
employees.
50
51
52