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G. Allon
G. Allon
G. Allon
What is an improvement?
!!
How to improve?
G. Allon
Absolutely, Positively, overnight !! !! !! !! Hub and Spoke Five empty planes in indirect routes 10% of planes y half empty by design Each package is inspected by three employees
G. Allon
G. Allon
competitive strategy
What is our strategic position: how do we compete & provide value in the market? !! What is the value proposition to our customers? !! Rank (Price, Time, Quality, Variety)
Alignment
operations strategy
2.!
Given our strategic position, what must operations do particularly well? !! Which competencies must ops develop? !! Rank (Cost, Time, Quality, Flexibility) Given needed competencies, how should operations processes be structured to develop competencies that support strategy? !! Process choice (structure) and management
3.!
Competitive Strategy: ! Price ! On time performance Process: ! Flying point to point ! Flying to smaller airport ! No assigned seats ! Bags y free ! Limited number of aircraft 10
Competitive Strategy: ! Variety of origins and destinations Process: ! Hub and spoke ! Different types of aircrafts ! Baggage fees
G. Allon
Summary
!!
Whats an improvement:
!! !!
11
G. Allon
G. Allon