Richland College School of Engineering, Business, and Technology 972-238-6210

Supervision BMGT 1301. 83448/83449/93407/83007/93405

Spring 2014 | 3 Credit Hours
INSTRUCTORS NAME: TELEPHONE NUMBER: OFFICE NUMBER: CLASS MEETING TIME: OFFICE HOURS: E-MAIL ADDRESS: START and END DATES: DROP DATE: Preston B. Rich, MBA, Ph.D. 972.837.9390 972.238.6140 Online Email or phone prich@dcccd.edu March 24, 2014 May 15, 2014 2 May 2014

THE INSTRUCTOR RESERVES THE RIGHT TO AMEND A SYLLABUS AS NECESSARY. COURSE DESCRIPTION: This course is a study of the role of the supervisor. Managerial functions such as leadership, counseling, motivation, and human relations skills are examined. Other topics explored include: goal setting, communications, groups and teamwork, conflict resolution, employee disputes, and dealing with change and innovation. (3 Lec.) COURSE PREREQUISITES: No prerequisites required. REQUIRED / RECOMMENDED COURSE MATERIALS: Supervision and Leadership in a Changing World by Gary Dessler. Publisher: Prentice Hall, 2014 COURSE LEARNING OUTCOMES: Upon successful completion of this course, students should be able to: 1. Explain the demands and rewards of being a supervisor. 2. Identify and discuss the major demographic and societal trends that will affect supervisors. 3. Explain how supervisors can put leadership theory into practice in the real world. 4. Discuss the guidelines that help supervisors lead a diverse workforce. 5. Define programmed and non-programmed decisions and the concept of sound decision making. 6. Explain how information technology tools assist supervisors in making sound decisions. 7. Discuss the fundamentals and basic elements involved in business planning. 8. Describe various forecasting tools that are available for supervisors to use in making better decisions. 9. Explain the importance of the control process and describe the three basic steps of control. 10. Describe traditional control systems and their various components. 11. Discuss the basis and importance organizing and departmentalizing. 12. Describe how authority, delegation, and other factors affect the organization of activities. 13. Discuss the importance of supervisors knowing about various Equal Employment Opportunity laws. 14. Explain the supervisors role in creating fair work environment based on various national, state, and local laws.

15. Discuss the employment selection process and the importance of selecting the right candidate. 16. Explain various employment selection concepts that all supervisors should know and understand. 17. Discuss the importance of training and developing employees and the supervisors role in that process. 18. Discuss the supervisors role in implementing organizational change progra ms. 19. Discuss the importance of understand various approaches to motivating employees. 20. Identify ten theory-based methods for motivating employees that supervisors can use. 21. Define teams and discuss how group dynamics impact the development of effective teams. 22. Discuss various barriers to effective communications and the steps that supervisors can take to improve interpersonal communication. 23. Explain the supervisors role in using coaching and mentoring to bring out the best in team members. 24. Explain the supervisors role in the appraisal process. 25. Discuss the guidelines for compiling effective appraisals and for conducting appraisal interviews. 26. Describe what constitutes fair and ethical treatment of employees and why they are important. 27. Explain the guidelines for managing employee discipline and privacy. 28. Describe how unions impact organizations and what the laws are that govern labor relations. 29. Discuss the importance of workplace safety and what supervisors should know about workplace violence and occupational safety laws. 30. Discuss the supervisors role in controlling Workmans Compensation costs. SCANS COMPETENCIES: The Secretarys Commission on Achieving Necessary Skills (SCANS) was appointed by the Secretary of Labor to determine the skills that individuals need in order to succeed in the workplace. Richland College is determined to prepare you with the knowledge and skills you need to succeed in todays dynamic work environment. Towards that goal, the following SCANS workplace competencies and foundation skills have been incorporated into the curriculum for this course:

Employ Interpersonal Skills

Apply Thinking Skills

Display Appropriate Personal Qualities Exhibit responsibility Demonstrate appropriate selfesteem Demonstrate appropriate social skills Display self-management skills Display integrity/honesty

Participate as team members Teach others Serve client/customers Exercise leadership Negotiate conflict resolution Respect cultural diversity

Display creative thinking Exhibit decision-making skills Use problem solving skills Visualize minds eye concept Use appropriate learning techniques Exhibit reasoning skills

COURSE OUTLINE:
WEEKLY CLASS SCHEDULE Course Week Course Weekly Assignments Week 1: March 24-30, 2014 Read Chapter 1 The Supervisors Role in a Changing World Read Chapter 2 Leading Todays Diverse Workforce Read Chapter 3 Solving Problems and Making Decisions Complete Discussion Question One for Chapter 3. Its located under the Discussion Question tab Read Chapter 4 Planning and Setting Goals Read Chapter 5 Understanding How To Control Work Processes Read Chapter 6 Organizing Jobs and Work Other Information Submit student introduction in Discussion Board section.

Week 2: March 31-April 6, 2014

Complete Exam 1 Chapters 1,2,3,4 (located under Exams tab).

Week 3: April 7-13, 2014

Week 4: April 14-20, 2014

Read Chapter 7-Supervisors Role In Equal Employment Complete Discussion Question Two for Chapter 7. Its located under the Discussion Question tab. Read Chapter 8-How to Interview and Select Employees Read Chapters 9 Training and Developing Employees Read Chapter 10 Using Motivation and Incentives Complete Discussion Question Three for Chapter 10. Its located under the Discussion Question tab

Begin Supervision Case Studies (located under Course Documents tab) Submit each report anytime during the semester. All are due no later than the last week of the course. Complete Exam 2 Chapters 5,6,7,8 (located under Exams tab).

Week 5: April 21-27, 2014

Week 6: April 28 May 4, 2014

LAST DAY TO DROP WITH THE GRADE OF W 2 MAY 2014

Week 7: May 5 - 11, 2014

Read Chapter 11 Leading the Team Effort Read Chapter 12 Coaching and Communicating Skills For Leaders Complete Discussion Question Four for Chapter 12. Its located under the Discussion Question tab Read Chapter 13 Appraising and Managing Performance Complete Discussion Question Five for Chapter 13. Its located under the Discussion Question tab. Read Chapter 14 Supervising Ethics, Fair Treatment, and Discipline At Work Read Chapter 15 -Supervising Grievances and Labor Relations And Read Chapter 16--Protecting Your Employees Safety and Health Note: All textbook homework chapter assignments for this course must be completed and submitted no later than midnight Thursday, May 15, 2014 at midnight.

Complete Exam 3 --- Chapters 9, 10, 11, 12 (located under Exams tab)

Week 8: May 12 -15, 2014 EXAM 4 MUST be completed by Thursday, May 15, 2014 at midnight

Complete Exam 4---Chapters 13, 14, 15, 16 (located under Exams tab). All Supervision Case Study Reports Due

EVALUATION PROCEDURES: Students are expected to maintain similar standards to those found in the workplace. As such, you are expected to attend this online class regularly, complete all assignments on time--with excellence---and demonstrate a sincere willingness to learn. 1. Exams: Four exams will be administered during the semester---each covering approximately four chapters and each worth 100 points. All exams will contain a combination of true/false and multiple-choice and will be scored in the Exams section of your class in ecampus.dcccd.edu. Please study each chapter thoroughly before taking each exam. You can make up one exam during the semester, but no make-up will be given for the final exam. Your final exam will be made available on week 8 online and must be completed no later than Thursday, May 15. 2. Textbook Homework Assignments: Over the course of the semester you will be responsible for reading the 16 chapters in this textbook. For each chapter, you are to complete the questions at the end of each chapter under the Review and Discussion Questions heading . Please ensure that you answer all questions in complete sentences. You will be required to complete homework assignments from only 5 of the 16 chapters. You can decide which chapters you prefer to do homework from. Each homework assignment is worth 30 points. 3. Supervision Case Studies: You will be required to complete 6 case studies out of the textbook. At the end of each chapter, two case studies are presented in the Application and Skill Building section. You will answer the questions from 6 of the case studies of your choice from the text. All questions must be answered in complete sentences which negates the need to copy the question. All questions should be answered with at least five sentences in order to be answered as a true discussion. You will submit your case study questions as a file in .doc, .docx, .txt, .rtf, or .pdf format. No other formats will be accepted or graded. Each case study is worth 50 points. 4. Discussion Questions: In order to create dialogue, gain new knowledge, and strengthen your online interpersonal skills by collaborating with other members of your class, you will be required to participate in five class Discussion question activities. Students generally find the discussion questions activities interesting, invigorating, and informative. This will occur by answering questions that the professor will post for the entire class to respond to. Students will have one week to complete their discussion for each of the five Discussion Questions. Since this is an actual class discussion, all discussion comments must be posted during the week that the discussion is scheduled in order to earn the points for this interesting assignment. Each discussion question is worth 30 points.

EXAMS AND ASSIGNMENTS: Component Four (4) exam scores Five (5) Textbook Homework Assignments Six (6) Supervision Case Studies Five (5) Discussion Questions Total Possible Points GRADING SCALE: Grade points 900-1000 800-899 700-799 600-699 Below 600 COURSE POLICIES

Point Value 400 150 300 150 1000

Letter Grade A B C D F

ATTENDANCE POLICY: In order to be successful students must attend and participate in enrolled courses. Although there are no specific attendance policies in this online course, students are expected to actively participate and engage in the different learning activities that are scheduled each week. The Weekly Course Schedule (located above) will give you specific deadline dates for submission of all assignments in this course. ACADEMIC PROGRESS AND SUCCESS: Students are encouraged to discuss academic goals and degree completion with their professors. Specific advising is available throughout the semester. Check www.richlandcollege.edu/admissions/process.php for more details. CONCURRENT ENROLLMENT: Continuing Education students are held to the same academic standards as credit students when enrolled in this course. Concurrent enrollment students earn Continuing Education Units (CEUs) rather than college credit for this course and are expected to complete all required assignments and exams. PLAGIARISM POLICY: Plagiarism is the most unacceptable form of cheating and disrespect in the academic community. Any student who turns in an assignment that has been plagiarized may receive a grade of F for the assignment and for the final semester grade. RICHLAND COLLEGES QUALITY ENHA NCEMENT PLAN: LEARNING TO LEARN DEVELOPING LEARNING POWER: Richland College is piloting its Quality Enhancement Plan (QEP) in select classes. The QEP provides techniques, practices, and tools to help students develop the habits, traits or behaviors needed to be effective and successful lifelong learners in college and in life. For more information, please log onto http://www.richlandcollege.edu/qep2013/ FINAL GRADE REPORT: Final grade reports are available online. Students need to enter their seven-digit student identification number when they log onto eConnect, an online system developed

by the DCCCD to provide you with timely information regarding your college record. The website address is: http://econnect.dcccd.edu INSTITUTION POLICIES: Refer to the Richland College website: www.richlandcollege.edu or to www.richlandcollege.edu/syllabusinfo/syllabiInformation.pdf